HP ElitePad 900 User Manual

5 (1)

HP ElitePad 900

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2013

Document Part Number: 698484-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1	Product description ...........................................................................................................	1
2	External component identification .....................................................................................	4
	Front .......................................................................................................................................	4
	Rear .......................................................................................................................................	5
	Top ........................................................................................................................................	6
	Bottom ....................................................................................................................................	7
3	Illustrated parts catalog ....................................................................................................	8
	Service tag ..............................................................................................................................	8
	Computer major components .....................................................................................................	9
	Adapter cables ......................................................................................................................	11
	Docking station and accessories ..............................................................................................	12
	Miscellaneous parts ................................................................................................................	13
	Power components .................................................................................................................	15
	Sequential part number listing ..................................................................................................	16
4	Removal and replacement procedures ............................................................................	20
	Preliminary replacement requirements .......................................................................................	20
	Tools required .........................................................................................................	20
	Service considerations .............................................................................................	20
	Plastic parts .............................................................................................	20
	Cables and connectors .............................................................................	20
	Drive handling .........................................................................................	21
	Grounding guidelines ..............................................................................................	21
	Electrostatic discharge damage ..................................................................	21
	Packaging and transporting guidelines ........................................	23
	Component replacement procedures ........................................................................................	25
	Service tag .............................................................................................................	25
	Display assembly ....................................................................................................	26
	WWAN module .....................................................................................................	34

	GPS module ...........................................................................................................	36
	Volume button board ...............................................................................................	38
	WLAN module ........................................................................................................	40
	System board .........................................................................................................	42
	Microphones ..........................................................................................................	47
	Webcams ..............................................................................................................	48
	Communications cable .............................................................................................	50
	Power button board .................................................................................................	51
	WLAN ribbon cable ................................................................................................	52
	Battery ...................................................................................................................	54
	WLAN antenna ......................................................................................................	55
	Docking connector cable ..........................................................................................	56
	Speaker assembly ...................................................................................................	58
5	HP BIOS Settings ............................................................................................................	59
	Using HP BIOS Settings ...........................................................................................................	59
	Starting HP BIOS Settings .........................................................................................	59
	View Information ......................................................................................	59
	BIOS Settings ...........................................................................................	60
	Boot options .............................................................................	60
	Device configurations ................................................................	60
	BIOS password .........................................................................	60
	Updating the BIOS ..................................................................................................	61
	Determining the BIOS version ....................................................................	61
6	Specifications .................................................................................................................	62
	Tablet specifications ...............................................................................................................	62
7	Backup and recovery ......................................................................................................	63
	Backing up your information ....................................................................................................	63
	Performing a system recovery ..................................................................................................	64
	Using f11 recovery tools ..........................................................................................	64
	Changing the boot device order ...............................................................................	65
	Using Windows Refresh for quick and easy recovery ...................................................	65
	Remove everything and reinstall Windows .................................................................	66
8	Power cord set requirements ..........................................................................................	67
	Requirements for all countries ..................................................................................................	67
	Requirements for specific countries and regions .........................................................................	68

9 Recycling ........................................................................................................................	69
Index .................................................................................................................................	70

vii

viii

1 Product description

Category	Description

Product Name	HP ElitePad 900

Processor	Intel® Atom z2760 1.50-GHz processor (burst up to 1.80-GHz), 533-MHz front-side bus
	(FSB), 512-KB L2 cache, soldered to system board

Graphics	Intel universal memory architecture (UMA), shared with system memory

Panel	10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, active pen and MultiTouch
	capacitive digitizer, chemically-strengthened glass with antismudge

Memory	On-board 533-MHz, LPDDR2, 2048-MB memory (soldered to system board); system supports
	a 2048-MB × 1 (8 pieces, 128 MB × 16 chips) configuration

Primary storage	64or 32-GB embedded MultiMedia Card (eMMC), soldered to the system board

Optical drive	No internal optical drive or USB-powered optical drive is supported

Audio and video	2 integrated stereo speakers, each 1.5 W
	HD Audio
	SRS Audio
	One digital microphone
	2 fixed integrated webcams (user-facing webcam: 1080p camera; rear-facing webcam 8-MP
	camera with LED flash)

Ethernet	No Ethernet support

Wireless	Integrated wireless local area network (WLAN) options by way of wireless module
	Integrated WLAN antennas
	Support for the Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0
	Combo Adapter

Category	Description

Wireless (continued)	Integrated wireless wide area network (WWAN) options by way of wireless module
	Integrated world-wide/5-band WWAN antennas
	Secured by subscriber identity module (SIM)
	Support for the following WWAN formats:
	● HP hs3120 HSPA+ Mobile Broadband Module
	● HP hs3121 HSPA+ Mobile Broadband Module
	● HP hs3124 HSPA+ Mobile Broadband Module
	Support for no WWAN option

	Integrated near field communication (NFC) module and antennas

External media cards	Flash Media slot (with push-push technology) supporting microHCSD cards up to 64-GB

Ports	● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
	● HP ElitePad 900-proprietary docking connector

Sensors	●	Accelerometer + eCompass
	●	Ambient light sensor
	●	Gyroscope

Docking	HP ElitePad 900-proprietary dock with 4 standard 2.0 USB ports, VGA port, HDMI-out port,
	audio in/out jacks, and HP Smart AC adapter connector (40-W HP Smart AC adapter and
	power cord included)

Keyboard/pointing	No integrated keyboard or TouchPad
devices	Support for USBor Bluetooth-connected external keyboard and mouse


Power requirements	Support for an HP ElitePad 900-proprietary 10-W AC adapter (RC, V, 3-wire, wall-mount);
	connector on AC Adapter connects to the tablet through the dock connector

2 Chapter 1 Product description

Category	Description

Power requirements	Support for 2-cell, 25-Wh, 3.38-Ah, Li-ion battery
(continued)

Operating system	Preinstalled: Windows® 8 ML 32-bit with Microsoft® Basics (available only for the
	education market) and Windows 8 Professional 32-bit with Microsoft Basics (supported only
	in Japan)
	Preinstalled with Microsoft Office:
	● Windows 8 ML 32-bit with Microsoft Office 2010 Transition OPK (available only for the
	education market; supported in all countries and regions except Japan)
	● Windows 8 EM 32-bit with Microsoft Office 2010 Trial Transition OPK (available only
	for the education market; supported in all countries and regions except Japan)
	● Windows 8 CM 32-bit with Microsoft Office 2010 Trial Transition OPK (available only
	for the education market; supported only in the People's Republic of China)
	● Windows 8 ML 32-bit with Microsoft Office 2010 Personal (available only for the
	education market; supported only in Japan, requires a configuration with Microsoft
	Office Personal Japan 2010 application AV)
	● Windows 8 ML 32-bit with Microsoft Office 2010 Home and Business (available only
	for the education market; supported only in Japan, requires a configuration with
	Microsoft Office Home and Business Japan 2010 application AV)
	● Windows 8 ML 32-bit with Microsoft Office 2010 Professional (available only for the
	education market; supported only in Japan, requires a configuration with Microsoft
	Office Professional Japan 2010 application AV)
	● Windows 8 Professional 32-bit with Microsoft Office 2010 Transition OPK (supported in
	all countries and regions except Japan)
	● Windows 8 Professional 32-bit with Microsoft Office 2010 Personal (supported only in
	Japan; requires a configuration with Microsoft Office Personal Japan 2010
	application AV)
	● Windows 8 Professional 32-bit with Microsoft Office 2010 Home and Business
	(supported only in Japan; requires a configuration with Microsoft Office Home and
	Business Japan 2010 application AV)
	● Windows 8 Professional 32-bit with Microsoft Office 2010 Professional (supported only
	in Japan; requires a configuration with Microsoft Office Professional Japan 2010
	application AV)
	Restore USB (for service only): USB recovery to align with customer image, to include
	base operating system, language packs, drivers, and QFE’s.

2 External component identification

Front

Item	Component	Description

(1)	WWAN antennas (2)* (select models only)	Send and receive wireless signals to communicate
		with WWANs.

(2)	Front webcam	Records video and captures still photographs. To use the
		webcam, tap the YouCam tile on the Start screen, or
		swipe from the right edge of the touch screen to display
		the charms, tap Search, and then tap the search box.
		In the search box, type c, and then tap
		CyberLink YouCam.

(3)	WLAN antennas (2)*	Send and receive wireless signals to communicate
		with WLANs.

(4)	Ambient light sensor	The ambient light sensor automatically adjusts the
		display brightness based on the lighting conditions in
		your environment.

(5)	Webcam status light (front)	On: The webcam is on.

4	Chapter 2 External component identification

Item	Component	Description

(6)	Windows button	Displays the Start screen.

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start

screen, tap My computer, and then tap User guides.

Rear

Item	Component	Description

(1)	Micro SD Card Reader/Micro SIM slot	Allows you to insert the end of a paper clip to open the
	access hole	access door to insert or remove a micro SD card or micro
		SIM module.

(2)	Micro SD Card Reader/Micro SIM slot	Supports a micro SD High Capacity (SDHC) memory
		card or an optional wireless micro subscriber identity
		module (SIM) (select models only).

(3)	Near Field Communications (NFC)	Allows you to touch an NFC-compatible device to this
	tapping area	area to wirelessly connect and communicate with the
		tablet and transfer data back and forth.

(4)	Rear webcam	Records video, captures still photographs, and allows
		video conferences and online chat by means of streaming
		video. To use the webcam, tap the YouCam tile on the
		Start screen, or swipe from the right edge of the touch
		screen to display the charms, tap Search, and then tap
		the search box. In the search box, type c, and then tap
		CyberLink YouCam.

(5)	Webcam flash light (rear)	Provides flash lighting for the camera.

Rear 5

Item	Component	Description

(6)	Volume up button	To increase speaker volume, press the top edge of
		the button.

(7)	Volume down button	To decrease speaker volume, press the bottom edge of
		the button.

(8)	Regulatory information	Displays regulatory information (select models only).

Top

Item	Component	Description

(1)	Audio-out (headphone) jack/Audio-in	Produces sound when connected to optional powered
	(microphone) jack	stereo speakers, headphones, earbuds, a headset, or
		television audio. Also connects an optional headset
		microphone.
		WARNING! To reduce the risk of personal injury,
		adjust the volume before putting on headphones,
		earbuds, or a headset. For additional safety information,
		refer to the Regulatory, Safety, and Environmental
		Notices. To access the user guides, tap the HP Support
		Assistant app on the Start screen, tap My computer,
		and then tap User guides.
		NOTE: When a device is connected to the jack, the
		computer speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).

(2)	Autorotate switch	When the tablet is on, slide the autorotate switch to lock

the autorotate feature of the display. To unlock the autorotate feature, slide the switch again.

– or –

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the screen icon, and then tap the autorotate icon. To unlock the autorotate feature, tap the autorotate icon again.

6	Chapter 2 External component identification

Item	Component	Description

(3)	Integrated microphones (2)	Record sound.

(4)	Power button	● When the tablet is off, press the button to turn on

the tablet.

● When the tablet is on, press the button briefly to initiate Sleep.

● When the tablet is in the Sleep state, press the button briefly to exit Sleep.

CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the tablet.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search box. In the search box, type power, tap Settings, and then tap

Power Options.

Bottom

Item	Component	Description

(1)	Speakers (2)	Produce sound.

(2)	Product and regulatory information	Displays product and regulatory information
		(select models only).

(3)	Docking connector	Connects an AC adapter or an optional docking device.

Bottom 7

3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item	Description	Function

(1)	Product name	This is the product name affixed to the front of
		the computer.

(2)	Serial number (s/n)	This is an alphanumeric identifier that is unique to
		each product.

(3)	Part number/Product number (p/n)	This number provides specific information about
		the product's hardware components. The part number
		helps a service technician to determine what
		components and parts are needed.

(4)	Warranty period	This number describes the duration of the warranty
		period for the computer.

(5)	Model description	This is the alphanumeric identifier used to locate
		documents, drivers, and support for the computer.

8	Chapter 3 Illustrated parts catalog

Computer major components

Item	Component	Spare part number

(1)	Display assembly: (10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit,	718662-001
	active pen and MultiTouch capacitive digitizer, chemically-strengthened glass with anti-
	smudge; includes display panel, display LVDS cable, TouchScreen cable, and display
	panel support rubber)

Computer major components

Item	Component	Spare part number

	Home button board (not illustrated, includes bracket)	718663-001

	Display Cable Kit, includes:	718758-001

(2a)	TouchScreen cable

(2b)	Display LVDS cable

	Webcam Kit, includes:	709455-001

(3a)	Rear-facing webcam

(3b)	Front-facing webcam

	Microphone Kit, includes:	709454-001

(4a)	Left microphone

(4b)	Right microphone

	Bracket Kit, includes:	718834-001

(5a)	Communications bracket

(5b)	Volume button board bracket

(5c)	Docking connector bracket

	Cable Kit, includes:	709459-001

(6a)	Communications cable

(6b)	Power button board cable

(6c)	WLAN ribbon cable

(6d)	Docking connector cable

	Antenna Kit, includes:	709451-001

(7a)	GPS auxiliary antenna cable

(7b)	WWAN auxiliary antenna cable

(7c)	WLAN auxiliary and main antenna cables

	NFC antenna cable (not illustrated)

(8)	WWAN module:

	HP hs3120 HSPA+ Mobile Broadband Module	714653-005

	HP hs3121 HSPA+ Mobile Broadband Module	696218-005

	HP hs3124 HSPA+ Mobile Broadband Module	714655-005

(9)	Power button board (includes cable)

	For use only on computer models equipped with the Windows 8 Professional	724350-601
	operating system

	For use only on computer models equipped with the Windows 8 Standard	724350-501
	operating system

10	Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

(10)GPS module

(11)System board equipped with an Intel Atom z2760 1.50-GHz processor (burst up to 1.80-GHz; 533-MHz FSB, 512-KB L2 cache), 2048-MB of system memory, and eMMC

	System board equipped with 64-GB of eMMC primary storage	724353-001

	System board equipped with 32-GB of eMMC primary storage	724352-001

(12)	Volume button board (includes bracket and cable)	709453-001

(13)	2-cell, 25-Wh, 3.38-Ah, Li-ion battery (includes battery cable and WLAN	685987-005
	transceiver and antenna cable)

(14)	Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0	691921-005
	Combo Adapter

(15)	Speaker assembly (includes left and right speakers and cables	709456-001

(16)	Bottom case (includes the power button actuator and the slot cover and brackets)	709450-001

Adapter cables

Item	Description	Spare part number

(1)	HDMI/VGA adapter cable	695551-001

(2)	Ethernet adapter cable	695555-001

(3)	Serial adapter cable	695556-001

(4)	HP Smart AC adapter cable	695553-001

(5)	USB adapter cable	695552-001

(6)	Card Reader adapter	695554-001

Adapter cables

Docking station and accessories

Item	Description	Spare part number

(1)	Docking station	708621-001

(2)	40-W HP Smart AC adapter (RC, V, 3-wire)	693717-001

(3)	Power cord (3-pin, black, 1.83-m):

	For use in Argentina	490371-D01

	For use in Australia	490371-011

	For use in Brazil	490371-202

	For use in Europe	490371-021

	For use in India	490371-D61

	For use in Israel	490371-BB1

	For use in Italy	490371-061

	For use in Japan	490371-291

	For use in North America	490371-001

	For use in the People's Republic of China	490371-AA1

	For use in South Africa	490371-AR1

	For use in South Korea	490371-AD1

	For use in Switzerland	490371-111

12	Chapter 3 Illustrated parts catalog

Item	Description	Spare part number

	For use in Taiwan	490371-AB1

	For use in the United Kingdom and Singapore	490371-031

Miscellaneous parts

Component	Spare part number

Carrying case:

Carrying case	708773-001

Rugged carrying case	708772-001

HP ElitePad Service Tool	714222-001

HP ElitePad Service Tool suction cup	714223-001

HP executive tablet pen	716117-001

Jacket:

Slate jacket with battery slot (includes battery)	709462-001

Slate jacket without battery slot	714297-001

Jacket keyboard:

For use in Belgium	724301-A41

For use in Brazil	724301-201

For use in Bulgaria	724301-261

For use in Canada	724301-DB1

For use in the Czech Republic and Slovakia	724301-FL1

For use in Denmark	724301-081

For use in France	724301-051

For use in Germany	724301-041

For use in Greece	724301-151

For use in Hungary	724301-211

For use in Iceland	724301-DD1

For use in India	724301-D61

For use in Israel	724301-BB1

For use in Italy	724301-061

For use in Japan	724301-291

For use in Latin America	724301-161

Miscellaneous parts

Component	Spare part number

For use in the Netherlands	724301-B31

For use in Norway	724301-091

For use in Northwest Africa	724301-FP1

For use in Portugal	724301-131

For use in Romania	724301-271

For use in Russia	724301-251

For use in Saudi Arabia	724301-171

For use in Slovenia	724301-BA1

For use in South Korea	724301-AD1

For use in Spain	724301-071

For use in Sweden and Finland	724301-B71

For use in Switzerland	724301-BG1

For use in Taiwan	724301-AB1

For use in Thailand	724301-281

For use in Turkey	724301-141

For use in the United Kingdom and Singapore	724301-031

For use in the United States	724301-001

Screw Kit	709461-001

14	Chapter 3 Illustrated parts catalog

Power components

Item	Component	Spare part number

(1)	10-W AC adapter (RC, V, 3-wire, wall-mount)	686120-001

(2)	Duck head power adapter:

	For use in Argentina	720949-D01

	For use in Australia	720949-011

	For use in Brazil	720949-201

	For use in Denmark	720949-081

	For use in Europe	720949-021

	For use in India	720949-D61

	For use in Israel	720949-BB1

	For use in the People's Republic of China	720949-371

	For use in South Africa	720949-AR1

	For use in Switzerland	720949-BG1

	For use in the United Kingdom and Singapore	720949-031

	For use in the United States	720949-001

(3)	Power cord (3-pin, black, 1.83-m):

	For use in Argentina	490371-D01

	For use in Australia	490371-011

	For use in Brazil	490371-202

	For use in Europe	490371-021

Power components

Item	Component	Spare part number

	For use in India	490371-D61

	For use in Israel	490371-BB1

	For use in Italy	490371-061

	For use in Japan	490371-291

	For use in North America	490371-001

	For use in the People's Republic of China	490371-AA1

	For use in South Africa	490371-AR1

	For use in South Korea	490371-AD1

	For use in Switzerland	490371-111

	For use in Taiwan	490371-AB1

	For use in the United Kingdom and Singapore	490371-031

Sequential part number listing

Spare part number	Description

490371-001	Power cord for use in North America (3-pin, black, 1.83-m)

490371-011	Power cord for use in Australia (3-pin, black, 1.83-m)

490371-021	Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031	Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061	Power cord for use in Italy (3-pin, black, 1.83-m)

490371-111	Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-202	Power cord for use in Brazil (3-pin, black, 1.83-m)

490371-291	Power cord for use in Japan (3-pin, black, 1.83-m)

490371-AA1	Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1	Power cord for use in South Korea (3-pin, black, 1.83-m)

490371-AD1	Power cord for use in Taiwan (3-pin, black, 1.83-m)

490371-AR1	Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1	Power cord for use in Israel (3-pin, black, 1.83-m)

490371-D01	Power cord for use in Argentina (3-pin, black, 1.83-m)

490371-D61	Power cord for use in India (3-pin, black, 1.83-m)

685987-005	2-cell, 25-Wh, 3.38-Ah, Li-ion battery (includes battery cable and WLAN transceiver and
	antenna cable)

16	Chapter 3 Illustrated parts catalog

Spare part number	Description

686120-001	10-W AC adapter (RC, V, 3-wire, wall-mount)

691921-005	Qualcomm Atheros AR6004 802.11a/b/g/n 2×2 WiFi + AR3002 BT4.0 Combo Adapter

693717-001	40-W HP Smart AC adapter (RC, V, 3-wire)

695551-001	HDMI/VGA adapter cable

695552-001	USB adapter cable

695553-001	HP Smart AC adapter cable

695554-001	Card Reader adapter

695555-001	Ethernet adapter cable

695556-001	Serial adapter cable

696218-005	HP hs3121 HSPA+ Mobile Broadband Module

708621-001	Docking station

708772-001	Rugged carrying case

708773-001	Carrying case

709450-001	Bottom case (includes the power button actuator and the slot cover and brackets)

709451-001	Antenna Kit (includes GPS auxiliary and main antenna cables, NFC antenna, WLAN main antenna
	cable, and WWAN auxiliary and main antenna cables)

709453-001	Volume button board (includes bracket and cable)

709454-001	Microphone Kit (includes 2 microphones)

709455-001	Webcam Kit (includes forward-facing and rear-facing webcams)

709456-001	Speaker assembly (includes left and right speakers and cables

709459-001	Cable Kit (includes docking connector cable, RF cable, power connector cable, WLAN antenna
	cable, and WWAN antenna cable)

709461-001	Screw Kit

709462-001	Slate jacket with battery slot (includes battery)

714222-001	HP ElitePad Service Tool

714223-001	HP ElitePad Service Tool suction cup

714297-001	Slate jacket without battery slot

714653-005	HP hs3120 HSPA+ Mobile Broadband Module

714655-005	HP hs3124 HSPA+ Mobile Broadband Module

716117-001	HP executive tablet pen

718662-001	Display assembly (10.1-in., WXGA (1280×800), UWVA, 50% CG, 400-nit, active pen and
	MultiTouch capacitive digitizer, chemically-strengthened glass with anti-smudge; includes the display
	panel and display panel support rubber)

718663-001	Home button board (includes bracket)

Sequential part number listing

+ 56 hidden pages