HP (Hewlett-Packard) E0J81UAABA, E0J61UAABA, E0J75UA, E0J83UAABA, E0J92UAABA User Manual

0 (0)

HP Pavilion 17 TouchSmart Notebook

PC

HP Pavilion 17 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: January 2014

First Edition: April 2013

Document Part Number: 718337-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by

the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................

1

2

External component identification ..............................................................................................................

10

 

Finding your hardware and software information ...............................................................................

10

 

Locating hardware .............................................................................................................

10

 

Display ................................................................................................................................................

10

 

Buttons and speakers .........................................................................................................................

12

 

Keys ...................................................................................................................................................

13

 

Lights ..................................................................................................................................................

14

 

TouchPad ...........................................................................................................................................

15

 

Left side ..............................................................................................................................................

15

 

Right side ...........................................................................................................................................

17

 

Bottom ................................................................................................................................................

18

 

Labels .................................................................................................................................................

18

3

Illustrated parts catalog ...............................................................................................................................

20

 

Computer major components .............................................................................................................

20

 

Display assembly subcomponents .....................................................................................................

28

 

Mass storage devices .........................................................................................................................

30

 

Miscellaneous parts ............................................................................................................................

31

 

Sequential part number listing ............................................................................................................

31

4 Removal and replacement procedures preliminary requirements ...........................................................

41

 

Tools required ....................................................................................................................................

41

 

Service considerations .......................................................................................................................

41

 

Plastic parts .......................................................................................................................

41

 

Cables and connectors ......................................................................................................

42

 

Drive handling ....................................................................................................................

42

 

Grounding guidelines .........................................................................................................................

42

 

Electrostatic discharge damage .........................................................................................

42

 

Packaging and transporting guidelines .............................................................

44

 

Workstation guidelines .....................................................................

44

5 Removal and replacement procedures for Customer Self-Repair parts .................................................

46

 

Component replacement procedures .................................................................................................

46

 

Battery ...............................................................................................................................

47

vii

Optical drive .......................................................................................................................

48

Hard drive ..........................................................................................................................

49

WLAN module ....................................................................................................................

52

Memory module .................................................................................................................

54

6 Removal and replacement procedures for Authorized Service Provider parts ......................................

55

Component replacement procedures .................................................................................................

55

Keyboard ...........................................................................................................................

56

Top cover ...........................................................................................................................

60

Power button board ...........................................................................................................

63

TouchPad button board .....................................................................................................

64

Display assembly ...............................................................................................................

65

Display assembly subcomponents ....................................................................................

67

System board .....................................................................................................................

73

RTC battery .......................................................................................................................

78

Fan .....................................................................................................................................

80

Heat sink ............................................................................................................................

81

Processor ...........................................................................................................................

85

Speakers ............................................................................................................................

86

RJ-45/USB board ...............................................................................................................

88

Power connector cable ......................................................................................................

89

Optical drive connector cable ............................................................................................

90

PCH heat sink ....................................................................................................................

91

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ......................................................

93

Starting Setup Utility (BIOS) ...............................................................................................................

93

Updating the BIOS .............................................................................................................................

93

Determining the BIOS version ...........................................................................................

93

Downloading a BIOS update .............................................................................................

94

Using HP PC Hardware Diagnostics (UEFI) ......................................................................................

95

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ...............................

95

8 Specifications ................................................................................................................................................

96

Computer specifications .....................................................................................................................

96

17.3 inch display specifications ..........................................................................................................

96

Hard drive specifications ....................................................................................................................

97

9 Backing up, restoring, and recovering .......................................................................................................

98

Creating recovery media and backups ...............................................................................................

98

Creating HP Recovery media ............................................................................................

98

viii

Restore and recovery .........................................................................................................................

99

Recovering using HP Recovery Manager ........................................................................

100

What you need to know ...................................................................................

100

Using the HP Recovery partition .....................................................................

100

Using HP Recovery media to recover .............................................................

101

Changing the computer boot order .................................................................

101

Removing the HP Recovery partition ...............................................................................

102

10 Power cord set requirements ..................................................................................................................

103

Requirements for all countries ..........................................................................................................

103

Requirements for specific countries and regions .............................................................................

104

11 Recycling ...................................................................................................................................................

106

Index .................................................................................................................................................................

107

ix

x

1 Product description

Category

Description

 

Computer models

Computer models

 

 

 

equipped with an

equipped with an

 

 

 

AMD processor

Intel processor

 

 

 

 

 

Product Name

HP Pavilion 17

TouchSmart Notebook PC

 

HP Pavilion 17

Notebook PC

 

 

 

 

 

 

 

Processors

AMD

 

 

AMD® A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A10-4600M 2.30 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A8-5550M 2.10 GHz processor (turbo up to 3.10 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A8-4500M 1.90 GHz processor (turbo up to 2.80 GHz; 1600 MHz FSB, 4.0 MB L2 cache, DDR3, quad core, 35 W)

AMD A6-5350M 2.90 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W), not supported for use on computer models equipped with Windows® 8.1

AMD A6-5200 2.0 GHz processor (1600 MHz, 2 MB L2 cache, DDR3L, quad core, 25 W)

AMD A6-4400M 2.70 GHz processor (turbo up to 3.20 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W)

AMD A4-5150M 2.70 GHz processor (turbo up to 3.30 GHz; 1600 MHz FSB, 1.0 MB L2 cache, DDR3, dual core, 35 W); not supported for use on computer models equipped with Windows 8.1

AMD A4-5000 1.5 GHz processor (1600MHz, 2 MB L2 cache DDR3L, quad core, 15 W)

AMD E1-2500 1.4 GHz processor (1600MHz, 1 MB L2 cache, DDR3L), dual core 15 W)

1

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Processors (continued)

4th Generation Intel Core

 

 

Intel® Core® i7-4702MQ 2.20 GHz

 

 

 

processor (SC turbo up to 2.90 GHz;

 

 

 

1600 MHz FSB, 6.0 MB L3 cache,

 

 

 

quad core, 37 W)

 

 

 

Intel Core i5-4200M 2.5 GHz

 

 

 

processor (SC turbo up to 3.10 GHz;

 

 

 

1600 MHz FSB, 3.0 MB L3 cache,

 

 

 

dual core, 37 W)

 

 

 

Intel Core i3-4000M 2.40 GHz

 

 

 

processor (1600 MHz FSB, 3.0 MB

 

 

 

L3 cache, dual core, 37 W)

 

 

 

Intel Pentium® 3550M 2.40 GHz

 

 

 

processor (1600 MHz FSB, 2.0 MB

 

 

 

L3 cache, dual core, 37 W)

 

 

 

Intel Celeron® 2950M 2.00 GHz

 

 

 

processor (1600 MHz FSB, 2.0 MB

 

 

 

L3 cache, 37 W)

 

 

 

3rd Generation Intel Core

 

 

 

Intel Core i7-3632QM (2.2 GHz

 

 

 

processor (SC turbo up to 3.2GHz,

 

 

 

1600 MHz, 6 MB L3 Cache, DDR3,

 

 

 

quad core, 35 W)

 

 

 

Intel Core i5-3230M 2.60 GHz

 

 

 

processor (SC turbo up to 3.20 GHz;

 

 

 

1600 MHz FSB, 3.0 MB L3 cache,

 

 

 

dual core, 35 W)

 

 

 

Intel Core i3-3130M 2.60 GHz

 

 

 

processor (1600 MHz FSB, 3.0 MB

 

 

 

L3 cache, dual core, 35 W)

 

 

 

Intel Core i3-3110M 2.40 GHz

 

 

 

processor (1333 MHz FSB, 3.0 MB

 

 

 

L3 cache, dual core, 35 W)

 

 

 

Intel Pentium 2030M 2.50 GHz

 

 

 

processor (1600 MHz FSB, 2.0 MB

 

 

 

L3 cache, dual core, 35 W)

 

 

 

Intel Pentium 2020M 2.40 GHz

 

 

 

processor (1600 MHz FSB, 2.0 MB

 

 

 

L3 cache, dual core, 35 W)

 

 

 

Intel Celeron 1005M 1.90 GHz

 

 

 

processor (1600 MHz, 2.0 MB L3

 

 

 

cache, dual core, 35 W)

 

 

 

 

 

 

Chipset

AMD A76M fusion controller hub

 

 

 

 

 

 

Intel HM86 Express Chipset

 

 

Intel HM76 Express Chipset

 

 

 

 

 

 

2 Chapter 1 Product description

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Graphics

Internal graphics:

 

AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor

AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor

AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor; not supported for use on computer models equipped with Windows 8.1

AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor; not supported for use on computer models equipped with Windows 8.1

AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6-5200 processor

AMD Radeon HD 8330 graphics on computer models equipped with an AMD A4-5000 processor

AMD Radeon HD 8240 graphics on computer models equipped with an AMD E1-2500 processor

AMD Radeon HD 7660G on computer models equipped with an A10-4600M processor

AMD Radeon HD 7640G on computer models equipped with an AMD A8-4500M processor

AMD Radeon HD 7520G on computer models equipped with an AMD A6-4400M processor

3

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Graphics (continued)

Switchable graphics:

 

 

AMD Radeon HD 8670M with 1 GB

 

 

 

of dedicated video memory (128 M x

 

 

 

16 DDR3 1 GHz x 4 pcs; 1 GHz

 

 

 

downgrade to 900 MHz)

 

 

 

AMD Radeon HD 8670M with 2 GB

 

 

 

of dedicated video memory (256 M x

 

 

 

16 DDR3 1 GHz x 4 pcs; 1 GHz

 

 

 

downgrade to 900 MHz)

 

 

 

Support for HD decode, DX11, and HDMI

 

 

 

Support for PX5.5 (supported for use on

 

 

 

computer models equipped with Windows

 

 

 

8.0)

 

 

 

Support for PX7.0 (supported for use on

 

 

 

computer models equipped with Windows

 

 

 

8.1)

 

 

 

AMD Start Now (AMD IOIC) 1.0 on

 

 

 

computer models equipped with an AMD

 

 

 

A10-5750, A8-5550, A6-5350, or A4-5150

 

 

 

processor

 

 

 

 

 

 

 

Dual graphics:

 

 

AMD Radeon HD 8650G + HD

 

 

 

8670M dual graphics on computer

 

 

 

models equipped with an AMD

 

 

 

A10-5750 processor

 

 

 

AMD Radeon HD 8550G + HD

 

 

 

8670M dual graphics on computer

 

 

 

models equipped with an AMD

 

 

 

A8-5550 processor

 

 

 

AMD Radeon HD 8450G + HD

 

 

 

8670M dual graphics on computer

 

 

 

models equipped with an AMD

 

 

 

A6-5350 processor; not supported for

 

 

 

use on computer models equipped

 

 

 

with Windows 8.1

 

 

 

AMD Radeon HD 7660G + HD

 

 

 

8670M dual graphics on computer

 

 

 

models equipped with an AMD

 

 

 

A10-4600M processor

 

 

 

AMD Radeon HD 7640G + HD

 

 

 

8670M dual graphics on computer

 

 

 

models equipped with an A8-4500M

 

 

 

processor

 

 

 

AMD Radeon HD 7520G + HD

 

 

 

8670M Dual Graphics dual graphics

 

 

 

on computer models equipped with

 

 

 

an A6-4400M processor

 

 

 

 

 

 

4 Chapter 1 Product description

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Graphics (continued)

Internal graphics:

 

 

Intel HD Graphics 4600 on computer

 

 

 

models equipped with an Intel 4th

 

 

 

Generation Core processor

 

 

 

Intel HD Graphics 4000 on computer

 

 

 

models equipped with an Intel 3rd

 

 

 

Generation Core processor

 

 

 

Intel HD Graphics on computer

 

 

 

models equipped with an Intel

 

 

 

Pentium or Celeron processor

 

 

 

Switchable Discrete Graphics:

 

 

 

AMD Radeon HD 8670M (64 bit), M2

 

 

 

package, 28 nm, 25 W, 4 pcs of

 

 

 

dedicated video memory (2 GB

 

 

 

VRAM, 256 MB×16, DDR3, 1 GHz×4

 

 

 

pcs)

 

 

 

AMD Radeon HD 8670M (64 bit), M2

 

 

 

package, 28 nm, 25 W, 4 pcs of

 

 

 

dedicated video memory (1 GB

 

 

 

VRAM, 128 MB×16, DDR3, 1 GHz×4

 

 

 

pcs, 1 GHz bridge to 900 MHz)

 

 

 

Support for HD decode, DX11, and HDMI

 

 

 

Support for PX5.5 (supported for use on

 

 

 

computer models equipped with Windows

 

 

 

8.0)

 

 

 

Support for MS Hybrid Graphic

 

 

 

 

 

 

Panel

17.3 in, high-definition+ (HD+), white

 

light-emitting diode (WLED),

 

 

 

BrightView (1600×900), wedge (6.0

 

 

 

mm), SVA, typical brightness 200

 

 

 

nits, 16:9 ultra wide aspect ratio

 

 

 

17.3 in, HD+ WLED AntiGlare

 

 

 

(1600x900) wedge (6.0 mm) SVA

 

 

 

touchscreen solution with flush glass,

 

 

 

multitouch enabled

 

 

 

 

 

 

5

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Memory

Two customer-accessible/upgradable

 

memory module slots

 

 

 

Support for DDR3L (1600 MHz)

 

 

 

dual channel

 

 

 

Support for DDR3L-1600 MHz single

 

 

 

channel (for use on computer models

 

 

 

equipped with an AMD A6-5200, A4-500,

 

 

 

or E1-2500 processor)

 

 

 

Support for up to 12288 MB of system

 

 

 

RAM in the following configurations:

 

 

 

12288 MB (8192 MB x 1+ 4096 MB x

 

 

 

1), not supported for use on computer

 

 

 

models equipped with a 32 bit OS

 

 

 

8192 MB (8192 MB×1, 4096 MB×2),

 

 

 

not supported for use on computer

 

 

 

models equipped with a 32 bit OS

 

 

 

6144 MB (4096 MB+2048 MB), not

 

 

 

supported for use on computer

 

 

 

models equipped with a 32 bit OS

 

 

 

4096 MB (4096 MB×1)

 

 

 

 

 

 

Hard drive

Support for 6.35 cm (2.5 in) hard drives in

 

7.0 mm (.28 in) and 9.5 mm (.37 in)

 

 

 

thickness

 

 

 

Support for Serial ATA

 

 

 

Support for HP 3D DriveGuard hard drive

 

 

 

protection

 

 

 

Support for the following hard drives:

 

 

 

1 TB, 5400 rpm, 9.5 mm

 

 

 

750 GB, 5400 rpm, 9.5 mm

 

 

 

640 GB, 5400 rpm, 9.5 mm

 

 

 

(supported for use on computer

 

 

 

models equipped with Intel

 

 

 

processors and supported for use on

 

 

 

computer models equipped with AMD

 

 

 

processors with Windows 8.0)

 

 

 

500 GB, 5400 rpm, 9.5, and 7.0 mm

 

 

 

 

 

 

Optical drive

9.5 mm tray load

 

SATA

 

 

 

Fixed (not modular)

 

 

 

DVD±RW Double Layer SuperMulti Drive

 

 

 

 

 

 

6 Chapter 1 Product description

Category

Description

Computer models

Computer models

 

 

 

equipped with an

equipped with an

 

 

 

AMD processor

Intel processor

 

 

 

 

Audio and video

Dual speakers

 

Single digital microphone

 

 

 

HD Audio

 

 

 

DTS sound+

 

 

 

Integrated HP TrueVision HD webcam

 

 

 

(fixed [no tilt], activity LED, 1280×720 by

 

 

 

30 frames per second)

 

 

 

 

 

 

Ethernet

Integrated 10/100 network interface card

 

(NIC)

 

 

 

 

 

 

Wireless

Integrated wireless local area network

 

(WLAN) options by way of

 

 

 

wireless module

 

 

 

Two WLAN antennas built into

 

 

 

display assembly

 

 

 

Compatible with Miracast-certified devices.

 

 

 

Support for the following WLAN formats:

 

 

 

Qualcomm Atheros QCA9485

 

 

 

 

802.11b/g/n WiFi Adapter

 

 

 

Qualcomm Atheros AR9565 802.11b/g/n

 

 

 

 

1×1 WiFi + Bluetooth 4.0

 

 

 

 

Combo Adapter

 

 

 

Ralink RT3290LE 802.11b/g/n 1×1

 

 

 

 

WiFi and Bluetooth 4.0

 

 

 

 

Combo Adapter

 

 

 

Realtek RTL8188EE 802.11b/g/n

 

 

 

 

WiFi Adapter

 

 

 

 

 

 

 

Intel Centrino Wireless-N 2230

 

 

 

Combo Adapter (not supported for

 

 

 

 

use on computer models equipped

 

 

 

 

with Windows 8.1)

 

 

 

Intel Wireless-N 7260BN 802.11b/g/n

 

 

 

 

2×2 WiFi + Bluetooth 4.0

 

 

 

 

Combo Adapter

 

 

 

Antenna support for 802.11a/b/g/n -

 

 

 

Multiple-Input and Multiple-Output (MIMO)

 

 

 

support 2x2

 

 

 

 

 

 

External media cards

HP 2 in-1 multiformat Digital Media

 

Reader Slot with push-push technology.

 

 

 

Reads data from and writes data to digital

 

 

memory cards such as Secure Digital (SD).

7

Category

Description

Computer models

Computer models

 

 

 

equipped with an

equipped with an

 

 

 

AMD processor

Intel processor

 

 

 

 

Ports

AC adapter, HP Smart

 

Audio in (mono microphone)/audio-

 

 

 

out (stereo headphone) combo jack

 

 

 

HDMI v1.4 supporting up to

 

 

 

1920×1080 @ 60Hz

 

 

 

RJ-45 (Ethernet)

 

 

 

USB: two USB 3.0 ports, one USB

 

 

 

2.0 port

 

 

 

VGA (Dsub 15 pin) supporting:

 

 

 

1920×1600 external resolution

 

 

 

 

@ 60 Hz

 

 

 

2048×1536 @ 75Hz (computer

 

 

 

 

models equipped with an Intel

 

 

 

 

processor only)

 

 

 

Hot plug and unplug

 

 

 

Autodetection for correct output

 

 

 

 

to wide-aspect versus standard

 

 

 

 

aspect video

 

 

 

 

 

 

Keyboard/pointing

Full-size, island-style keyboard with

devices

numeric keypad in black or white finish

 

 

 

Gesture support: MultiTouch gestures

 

 

 

enabled, two-finger scrolling, and pinch-

 

 

 

zoom as default

 

 

 

Taps enabled by default

 

 

 

Support for Windows 8 modern trackpad

 

 

 

 

 

 

Power requirements

Support for the following AC adapters:

 

90 W HP Smart AC adapter (PFC,

 

 

 

4.5 mm)

 

 

 

65 W HP Smart AC adapter (non-

 

 

 

PFC, 4.5 mm)

 

 

 

 

 

 

 

Support for the following batteries:

 

6 cell, 62 Wh, 2.80 Ah, Li-ion battery

 

 

 

6 cell, 47 Wh, 2.20 Ah, Li-ion battery

 

 

 

 

 

 

Security

Security cable lock

 

 

 

 

 

8 Chapter 1 Product description

Category

Description

Computer models

Computer models

 

 

equipped with an

equipped with an

 

 

AMD processor

Intel processor

 

 

 

 

Operating system

Preinstalled:

Windows 8.1 Standard

Windows 8 Standard

FreeDOS

Serviceability

End user replaceable parts:

AC adapter

Battery (system)

Hard drive

Memory modules (expansion and primary)

Optical drive

WLAN module

9

2 External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1.From the Start screen, type control panel, and then select Control Panel.

2.Select System and Security, and then in the System area, click Device Manager in the left column.

A list reveals all the devices installed in your computer.

Display

Item

Component

Description

 

 

 

(1)

Internal display switch

Turns off the display and initiates Sleep if the display is

 

 

closed while the power is on.

 

 

NOTE: The internal display switch is not visible from

 

 

the outside of the computer.

 

 

 

(2)

WLAN antennas (2)*

Send and receive wireless signals to communicate

 

 

with WLANs.

 

 

 

(3)

Webcam light

On: The webcam is in use.

 

 

 

(4)

Webcam

Records video and captures still photographs.

 

 

 

10 Chapter 2 External component identification

Item

Component

Description

 

 

 

(5)

Internal microphone

Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app.

Display 11

Buttons and speakers

Item

Component

Description

 

 

 

(1)

Power button

When the computer is off, press the button to turn

 

 

on the computer.

 

 

When the computer is on, press the button briefly

 

 

to initiate Sleep.

 

 

When the computer is in the Sleep state, press the

 

 

button briefly to exit Sleep.

 

 

When the computer is in Hibernation, press the

 

 

button briefly to exit Hibernation.

 

 

CAUTION: Pressing and holding down the power

 

 

button will result in the loss of unsaved information.

 

 

If the computer has stopped responding and Microsoft®

 

 

Windows shutdown procedures are ineffective, press

 

 

and hold the power button down for at least 5 seconds

 

 

to turn off the computer.

 

 

NOTE: For select models, the Intel Rapid Start

 

 

Technology feature is enabled at the factory. Rapid Start

 

 

Technology allows your computer to resume quickly

 

 

from inactivity.

 

 

 

(2)

Speakers (2)

Produce sound.

 

 

 

12 Chapter 2 External component identification

Keys

Item

Component

Description

 

 

 

(1)

esc key

Reveals system information when pressed in

 

 

combination with the fn key.

 

 

 

(2)

fn key

Reveals system information when pressed in

 

 

combination with the esc key.

 

 

 

(3)

Windows key

Returns you to the Start screen from an open app or the

 

 

Windows desktop.

 

 

NOTE: Pressing the Windows logo key again will

 

 

return you to the previous screen.

 

 

 

(4)

Action keys

Execute frequently used system functions.

 

 

 

(5)

num lk key

Controls the function of the integrated numeric keypad.

 

 

Press the key to alternate between the standard

 

 

numeric function found on an external keypad (this

 

 

function is turned on at the factory) and the navigational

 

 

function (indicated by the directional arrows on the

 

 

keys).

 

 

NOTE: The keypad function that is active when the

 

 

computer is turned off is reinstated when the computer

 

 

is turned back on.

 

 

 

(6)

Integrated numeric keypad

Set at the factory to function like an external numeric

 

 

keypad. To alternate between this numeric function and

 

 

the navigational function (indicated by the directional

 

 

arrows on the keys), press the num lock key.

 

 

 

Keys 13

Lights

Item

Component

Description

 

 

 

(1)

Power light

White: The computer is on.

 

 

Blinking white: The computer is in the Sleep state,

 

 

which is an energy-saving mode. The computer

 

 

shuts off power to the display and other

 

 

unneeded components.

 

 

Off: The computer is off or in Hibernation.

 

 

Hibernation is an energy-saving mode that uses

 

 

the least amount of power.

 

 

NOTE: For select models, the Intel Rapid Start

 

 

Technology feature is enabled at the factory. Rapid Start

 

 

Technology allows your computer to resume quickly

 

 

from inactivity.

 

 

 

(2)

Mute light

Amber: Computer sound is off.

 

 

Off: Computer sound is on.

 

 

 

(3)

Wireless light

On: An integrated wireless device, such as a WLAN

 

 

device and/or a Bluetooth device, is on.

 

 

NOTE: On some models, the wireless light is amber

 

 

when all wireless devices are off.

 

 

 

(4)

Caps lock light

On: Caps lock is on, which switches the keys to all

 

 

capital letters.

 

 

 

14 Chapter 2 External component identification

TouchPad

Item

Component

Description

 

 

 

(1)

TouchPad zone

Moves the on-screen pointer and selects or activates

 

 

items on the screen.

 

 

NOTE: The TouchPad also supports edge-swipe

 

 

gestures.

 

 

 

(2)

Left TouchPad button

Functions like the left button on an external mouse.

 

 

 

(3)

Right TouchPad button

Functions like the right button on an external mouse.

 

 

 

Left side

Item

Component

Description

 

 

 

(1)

External monitor port

Connects an external VGA monitor or projector.

 

 

 

(2)

Vent

Enables airflow to cool internal components.

 

 

NOTE: The computer fan starts up automatically to

 

 

cool internal components and prevent overheating. It is

 

 

normal for the internal fan to cycle on and off during

 

 

routine operation.

 

 

 

(3)

HDMI port

Connects an optional video or audio device, such as a

 

 

high-definition television, any compatible digital or audio

 

 

component, or a high-speed HDMI device.

 

 

 

(4)

USB 3.0 ports (2)

Connect optional USB 3.0 devices and provide

 

 

enhanced USB power performance.

 

 

 

TouchPad 15

Item

Component

Description

 

 

 

(5)

Audio-out (headphone) jack/Audio in

Connects optional powered stereo speakers,

 

(microphone) jack

headphones, earbuds, a headset, or a television audio

 

 

cable. Also connects an optional headset microphone.

 

 

This jack does not support optional microphone-only

 

 

devices.

 

 

WARNING! To reduce the risk of personal injury,

 

 

adjust the volume before putting on headphones,

 

 

earbuds, or a headset. For additional safety information,

 

 

refer to the Regulatory, Safety, and Environmental

 

 

Notices. To access this guide, from the Start screen,

 

 

type support, select the HP Support Assistant app,

 

 

select My computer, and then select User guides.

 

 

NOTE: When a device is connected to the jack, the

 

 

computer speakers are disabled.

 

 

NOTE: Be sure that the device cable has a 4-

 

 

conductor connector that supports both audio-out

 

 

(headphone) and audio in (microphone).

 

 

 

(6)

Media Card Reader

Reads data from and writes data to digital memory

 

 

cards such as Secure Digital (SD).

 

 

 

(7)

Hard drive light

Blinking white: The hard drive is being accessed.

 

 

Amber: HP 3D DriveGuard has temporarily parked

 

 

the hard drive.

 

 

 

(8)

Power light

White: The computer is on.

 

 

Blinking white: The computer is in the Sleep state,

 

 

which is an energy-saving mode. The computer

 

 

shuts off power to the display and other

 

 

unneeded components.

Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

16 Chapter 2 External component identification

Right side

Item

Component

Description

 

 

 

(1)

Optical drive

Reads and writes to an optical disc.

 

 

 

(2)

Optical drive eject button

Releases the disc tray.

 

 

 

(3)

USB 2.0 port

Connects an optional USB device.

 

 

 

(4)

RJ-45 (network) jack

Connects a network cable.

 

 

 

(5)

AC adapter light

White: The AC adapter is connected and the

 

 

battery is charged.

 

 

Amber: The AC adapter is connected and the

 

 

battery is charging.

 

 

Off: The computer is using DC power.

 

 

 

(6)

Power connector

Connects an AC adapter.

 

 

 

(7)

Security cable slot

Attaches an optional security cable to the computer.

 

 

NOTE: The security cable is designed to act as a

 

 

deterrent, but it may not prevent the computer from

 

 

being mishandled or stolen.

 

 

 

Right side 17

Bottom

Item

Component

Description

 

 

 

(1)

Battery bay

Holds the battery.

 

 

 

(2)

Vents (5)

Enable airflow to cool internal components.

 

 

NOTE: The computer fan starts up automatically to

 

 

cool internal components and prevent overheating. It is

 

 

normal for the internal fan to cycle on and off during

 

 

routine operation.

 

 

 

(3)

Battery release latch

Releases the battery from the battery bay.

 

 

 

(4)

Service cover

Provides access to the hard drive bay, the WLAN

 

 

module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door.

18 Chapter 2 External component identification

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Product name

(2)Serial number

(3)Product number

(4)Warranty period

(5)Model number (select models only)

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select models only)

(5)Revision number

Regulatory label(s)—Provide(s) regulatory information about the computer.

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 19

HP (Hewlett-Packard) E0J81UAABA, E0J61UAABA, E0J75UA, E0J83UAABA, E0J92UAABA User Manual

3 Illustrated parts catalog

Computer major components

20 Chapter 3 Illustrated parts catalog

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