HP Color Laserjet CM1312 mfp service manual

HP Color LaserJet CM1312 MFP Series

Service Manual

HP Color LaserJet CM1312 MFP Series

Service Manual

Copyright and License

© 2008 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Part number: CC430-90964

Edition 1, 4/2008

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation.

Windows Vista™ is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Table of contents

1 Product basics
Quick access to product information ....................................................................................................	2
Product comparison .............................................................................................................................	3
Product features ...................................................................................................................................	4
Product walkaround ..............................................................................................................................	5
Base model front view .........................................................................................................	5
Base model back view .........................................................................................................	6
Fax/memory-card model front view .....................................................................................	6
Fax/memory-card model back view .....................................................................................	7
Interface ports ......................................................................................................................	7
Supported operating systems ...............................................................................................................	8
Supported operating systems for Windows .........................................................................	8
Supported operating systems for Macintosh .......................................................................	8
Supported product software .................................................................................................................	9
Software included with the product ......................................................................................	9
Software for Windows .........................................................................................	9
HP Web Jetadmin ...............................................................................	9
Embedded Web server .......................................................................	9
HP ToolboxFX ..................................................................................	10
Software for Macintosh .....................................................................................	10
Embedded Web server .....................................................................	10
Supported printer drivers ...................................................................................................	11
Supported printer drivers for Windows ..............................................................	11
HP Universal Print Driver (UPD) .......................................................................	11
UPD installation modes ....................................................................	11
Supported printer drivers for Macintosh ............................................................	11
Software for other operating systems ................................................................................	12
System requirements .........................................................................................................................	13
Connectivity ........................................................................................................................................	14
Supported network protocols (network models only) .........................................................	14
2 Control panel
Control-panel walkaround ..................................................................................................................	18
Base models control panel ................................................................................................	18

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Fax/memory-card models control panel ............................................................................	19
Control-panel menus ..........................................................................................................................	20
Use the control-panel menus .............................................................................................	20
Control-panel Setup menu .................................................................................................	20
Function-specific menus (fax/memory-card models only) .................................................	29
3 Paper and print media
Supported paper and print media .......................................................................................................	36
Supported paper types and tray capacity ...........................................................................................	37
Load paper and print media ...............................................................................................................	38
Load Tray 1 ........................................................................................................................	38
Load originals for copying, scanning, or faxing ..................................................................	39
Configure tray .....................................................................................................................................	41
4 Manage and maintain the product
Information pages ...............................................................................................................................	44
HP ToolboxFX ....................................................................................................................................	46
View the HP ToolboxFX .....................................................................................................	46
Status .................................................................................................................................	46
Event log ...........................................................................................................	47
Alerts ..................................................................................................................................	47
Set up status alerts ...........................................................................................	47
Set up e-mail alerts ...........................................................................................	47
Product information ............................................................................................................	47
Fax .....................................................................................................................................	48
Fax Receive ......................................................................................................	48
Fax phone book ................................................................................................	48
Fax send log ......................................................................................................	50
Fax receive log ..................................................................................................	50
Junk Faxes ........................................................................................................	50
Help ...................................................................................................................................	50
System Settings .................................................................................................................	51
Device Information ............................................................................................	51
Paper Handling .................................................................................................	52
Print Quality .......................................................................................................	52
Print Density ......................................................................................................	52
Paper Types ......................................................................................................	53
System setup ....................................................................................................	54
Service ..............................................................................................................	54
Device polling ....................................................................................................	54
Print Settings .....................................................................................................................	54
Printing ..............................................................................................................	54
PCL5 .................................................................................................................	55

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PostScript ..........................................................................................................	55
Network Settings ................................................................................................................	55
Embedded Web server .......................................................................................................................	56
Features .............................................................................................................................	56
Use HP Web Jetadmin software ........................................................................................................	57
Security features ................................................................................................................................	57
Turn on password protection using the embedded Web server ........................................	57
Turn on password protection from the control panel .........................................................	57
Turn on private receive feature ..........................................................................................	58
Manage supplies ................................................................................................................................	59
Check and order supplies ..................................................................................................	59
Check supplies status by using the control panel .............................................	59
Check supplies status by using HP ToolboxFX ................................................	59
Store supplies ...................................................................................................	60
HP policy on non-HP supplies ...........................................................................	60
HP fraud hotline ................................................................................................	60
Recycle supplies ...............................................................................................	60
Replace supplies ...............................................................................................................	61
Print cartridge ....................................................................................................	61
Clean the product ..............................................................................................................	64
Clean the paper path .........................................................................................	64
Clean the paper path from HP ToolboxFX .......................................	65
Clean the paper path from the product control panel .......................	65
Clean the automatic document feeder (ADF) pickup roller assembly ...............	66
Clean the lid backing .........................................................................................	68
Clean the scanner glass ....................................................................................	69
Clean the exterior ..............................................................................................	70
Firmware updates ..............................................................................................................	70
Recover from a corrupted firmware download ..................................................	70
5 Theory of operation
Basic operation ...................................................................................................................................	74
Major product systems .......................................................................................................	74
Product components ..........................................................................................................	75
Sequence of operation .......................................................................................................	75
Engine control system ........................................................................................................................	77
DC controller ......................................................................................................................	78
Low-voltage power supply .................................................................................................	78
Fuser failure detection .......................................................................................	79
High-voltage power supply ................................................................................................	80
Laser/scanner system .......................................................................................................................	81
Laser failure detection .......................................................................................................	81
Image-formation system .....................................................................................................................	82

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Image-formation process ...................................................................................................	82
Latent-image formation stage ............................................................................................	83
Step 1: primary charging ...................................................................................	83
Step 2: laser-beam exposure ............................................................................	84
Developing stage ...............................................................................................................	84
Step 3: development .........................................................................................	84
Transfer stage ....................................................................................................................	85
Step 4: primary transfer .....................................................................................	85
Step 5: secondary transfer ................................................................................	85
Step 6: separation from the drum ......................................................................	86
Fusing stage ......................................................................................................................	86
Step 7: fusing ....................................................................................................	86
ITB cleaning stage .............................................................................................................	87
Step 8: ITB cleaning ..........................................................................................	87
Drum cleaning stage ..........................................................................................................	88
Step 9: drum cleaning .......................................................................................	88
Developing roller engagement/disengagement control .....................................	88
Pickup-and-feed system .....................................................................................................................	89
Jam detection ....................................................................................................................	90
Pad transfer .......................................................................................................................	90
Multiple-feed prevention ....................................................................................................	90
Scanner system (base models) ..........................................................................................................	91
Scanner power-on sequence of events .............................................................................	91
Copy or scan-to-computer sequence of events .................................................................	92
Scanner and ADF functions and operation (fax/memory-card models) .............................................	93
Scanner functions .............................................................................................................	93
Scanner operation .............................................................................................................	94
ADF operation ....................................................................................................................	94
ADF paper path and ADF sensors .....................................................................................	95
ADF jam detection .............................................................................................................	96
Memory card system (fax/memory-card models only) .......................................................................	97
Fax functions and operation (fax/memory-card models only) ............................................................	98
Computer and network security features ...........................................................................	98
PSTN operation .................................................................................................................	98
Receive faxes when you hear fax tones ............................................................................	98
Distinctive ring function ......................................................................................................	99
Fax by using Voice over IP services ..................................................................................	99
The fax subsystem ...........................................................................................................	100
Fax card in the fax subsystem .........................................................................................	100
Safety isolation ................................................................................................	100
Safety-protection circuitry ................................................................................	100
Data path .........................................................................................................	101
Hook state .......................................................................................................	101
Downstream device detection .........................................................................	101

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Hook switch control .........................................................................................	101
Ring detect ......................................................................................................	102
Line current control .........................................................................................	102
Billing- (metering-) tone filters .........................................................................	102
Fax page storage in flash memory ..................................................................................	102
Stored fax pages .............................................................................................	102
Advantages of flash memory storage .............................................................	102
6 Removal and replacement
Removal and replacement strategy .................................................................................................	106
General cautions during removal and replacement .........................................................	106
Electrostatic discharge .....................................................................................................	106
Required tools .................................................................................................................	107
Types of screws ...............................................................................................................	107
Service approach .............................................................................................................................	108
Before performing service ................................................................................................	108
After performing service ...................................................................................................	108
Post-service tests ............................................................................................................	109
Test 1 (print-quality test) .................................................................................	109
Test 2 (copy-quality test) .................................................................................	109
Test 3 (fax-quality test) ....................................................................................	109
Parts removal order .........................................................................................................	110
Print cartridges .................................................................................................................................	111
Control-panel overlay (base model) .................................................................................................	112
Control panel (base model) ..............................................................................................................	113
Control-panel bezel (fax/memory-card models) ...............................................................................	115
Control panel (fax/memory-card models) .........................................................................................	116
Reinstall the control panel (fax/memory-card models) ....................................................	116
Paper-feed assemblies .....................................................................................................................	118
Pickup roller (product base) .............................................................................................	118
ADF pickup roller assembly .............................................................................................	119
Separation roller (product base) ......................................................................................	120
Transfer roller ..................................................................................................................	122
Paper-guide assembly .....................................................................................................	124
External panels, covers, and doors ..................................................................................................	125
Front door and front-lower cover .....................................................................................	125
Right cover .......................................................................................................................	132
Left cover .........................................................................................................................	135
Front-right cover ..............................................................................................................	137
Reinstall the front-right cover ..........................................................................	138
Memory-card reader PCA (fax/memory-card models only) .............................................	139
Card cover or blanking cover ...........................................................................................	140
Rear-side cover ...............................................................................................................	142

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Rear-upper cover .............................................................................................................	143
Rear door and rear-lower cover .......................................................................................	145
Scanner assembly ...........................................................................................................	147
Top cover .........................................................................................................................	149
Internal assemblies ..........................................................................................................................	151
Print-cartridge drawer ......................................................................................................	151
Main motor .......................................................................................................................	154
Speaker (fax/memory-card models only) .........................................................................	155
Intermediate transfer belt (ITB) ........................................................................................	156
Reinstall the ITB ..............................................................................................	159
DC controller PCA ...........................................................................................................	161
Special considerations ....................................................................................	161
Remove the DC controller PCA ......................................................................	161
Formatter and fax card PCAs ..........................................................................................	165
Special considerations ....................................................................................	165
Remove the formatter PCA .............................................................................	165
Fuser motor .....................................................................................................................	168
Power supply (high-voltage) ............................................................................................	169
Power supply (low voltage) ..............................................................................................	173
Reinstall the power supply (low voltage) .........................................................	179
Power supply (fuser) ........................................................................................................	180
Fuser ................................................................................................................................	183
7 Problem solve
Menu map ........................................................................................................................................	188
Troubleshooting process ..................................................................................................................	189
Pre-troubleshooting checklist ..........................................................................................	189
Power-on checks .............................................................................................................	190
Troubleshooting tools .......................................................................................................................	191
LED diagnostics ...............................................................................................................	191
Network LEDs (network models only) .............................................................	191
Control panel LEDs .........................................................................................	191
Memory card LED (fax/memory-card models only) .........................................	191
Control-panel diagnostics ................................................................................................	192
Diagrams .........................................................................................................................	193
Block diagrams ................................................................................................	193
Scanner and automatic document feeder (ADF) assemblies .........	193
Major components ..........................................................................	195
Solenoid, sensors, and motors .......................................................	197
Rollers ............................................................................................	198
PCAs ..............................................................................................	199
Interface ports .................................................................................................	200
DC controller PCA ...........................................................................................	201

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Timing diagram ...............................................................................................	203
Circuit diagram ................................................................................................	204
Print-quality troubleshooting tools ....................................................................................	205
Repetitive image defects .................................................................................	205
Calibrate the product .......................................................................................	205
Internal print quality test pages ........................................................................................	206
Cleaning page .................................................................................................	206
Service page ...................................................................................................	206
Diagnostics pages ...........................................................................................	206
HP ToolboxFX software ...................................................................................................	208
Control-panel messages ..................................................................................................................	209
Event-log messages .........................................................................................................................	217
Paper-handling problems .................................................................................................................	219
Jams ................................................................................................................................	219
Recover jams ..................................................................................................	219
Common causes of jams .................................................................................	220
Clear jams .......................................................................................................	221
Where to look for jams ....................................................................	221
Clear jams from the input-tray areas ..............................................	221
Clear jams from the output-bin .......................................................	222
Clear jams from the ADF (fax/memory-card models only) .............	223
Solve image quality problems ..........................................................................................................	227
General image quality problems ......................................................................................	227
Solve issues with color documents ..................................................................................	231
Copy problems .................................................................................................................	232
Prevent copy problems ...................................................................................	232
Image problems ..............................................................................................	232
Media-handling problems ................................................................................	234
Performance problems ....................................................................................	235
Scan problems .................................................................................................................	236
Solve scanned-image problems ......................................................................	236
Scan-quality problems .....................................................................................	238
Prevent scan-quality problems .......................................................	238
Solve scan-quality problems ...........................................................	238
Solve performance problems ...........................................................................................................	240
Solve connectivity problems .............................................................................................................	241
Solve direct-connection problems ....................................................................................	241
Solve network problems (network models only) ..............................................................	241
Service mode functions ....................................................................................................................	243
Service menu ...................................................................................................................	243
Service menu settings .....................................................................................	243
Secondary service menu .................................................................................................	243
Open the secondary service menu .................................................................	243
Secondary service menu structure ..................................................................	244

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Product resets ..................................................................................................................	245
Restore the factory-set defaults ......................................................................	245
NVRAM initialization ........................................................................................	245
Solve fax problems (fax/memory-card models only) ........................................................................	246
Fax logs and reports ........................................................................................................	246
Print all fax reports ..........................................................................................	246
Print individual fax reports ...............................................................................	246
Set the fax activity log to print automatically ...................................................	247
Set the fax error report ....................................................................................	247
Set the fax confirmation report ........................................................................	247
Include the first page of each fax on the fax confirmation, fax error, and last
call reports .......................................................................................................	248
Perform a fax test ............................................................................................	248
Change error correction and fax speed ...........................................................................	248
Set the fax-error-correction mode ...................................................................	248
Change the fax speed .....................................................................................	249
Problems sending faxes ..................................................................................................	249
Problems receiving faxes .................................................................................................	251
Performance problems ....................................................................................................	254
Memory card problems (fax/memory-card models only) ..................................................................	255
Missing or wrong files ......................................................................................................	255
Index page not printing ....................................................................................................	255
Proof sheet not printing ....................................................................................................	256
Proof sheet not scanning .................................................................................................	256
Issues with photo printing ................................................................................................	257
8 Parts and diagrams
Order parts, accessories, and supplies ............................................................................................	260
Supplies part numbers .....................................................................................................................	261
Whole unit replacement ....................................................................................................................	262
How to use the parts lists and diagrams ..........................................................................................	263
Scanner assembly ............................................................................................................................	264
Product base assembly locations .....................................................................................................	268
Covers ..............................................................................................................................................	270
Internal assemblies ..........................................................................................................................	272
Alphabetical parts list .......................................................................................................................	280
Numerical parts list ...........................................................................................................................	286
Appendix A Service and support
Hewlett-Packard limited warranty statement ....................................................................................	293
Customer self repair warranty service ..............................................................................................	294
Print cartridge limited warranty statement ........................................................................................	295
Customer support .............................................................................................................................	296

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Repack the product ..........................................................................................................................	297
Appendix B Specifications
Physical specifications .....................................................................................................................	300
Electrical specifications ....................................................................................................................	300
Power consumption ..........................................................................................................................	300
Environmental specifications ............................................................................................................	301
Acoustic emissions ...........................................................................................................................	301
Skew specifications ..........................................................................................................................	301
Appendix C Regulatory information
FCC regulations ...............................................................................................................................	304
Additional statements for telecom (fax) products .............................................................................	304
EU statement for telecom operation ................................................................................	304
New Zealand telecom statements ...................................................................................	304
Telephone Consumer Protection Act (United States) ......................................................	305
IC CS-03 requirements ....................................................................................................	305
Declarations of conformity ................................................................................................................	306
HP Color LaserJet CM1312 .............................................................................................	306
HP Color LaserJet CM1312nfi .........................................................................................	306
Certificate of volatility .......................................................................................................................	308
Country/region specific statements ..................................................................................................	309
Laser safety .....................................................................................................................	309
Canadian DOC regulations ..............................................................................................	309
EMI statement (Korea) .....................................................................................................	309
Laser statement for Finland .............................................................................................	309
Substances table (China) ................................................................................................	310
Index .................................................................................................................................................................	311

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1 Product basics

●Quick access to product information

●Product comparison

●Product features

●Product walkaround

●Supported operating systems

●Supported product software

●System requirements

●Connectivity

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Quick access to product information

Use the following Web site to find information about the product.

●www.hp.com/support/CM1312series

Table 1-1 Product guides

Guide	Description

HP Color LaserJet CM1312 MFP Provides step-by-step instructions for installing and setting up the product.

Series Getting Started Guide

HP Color LaserJet CM1312 MFP Provides detailed information for using the product and problem-solving. Available on the

Series User Guide	product CD or in the Windows Program Group if the software is installed on a computer.
HP ToolboxFX	To check the product status and settings, and to view problem-solving information and online
	documentation, use the HP ToolboxFX. You must have performed a complete software
	installation in order to use the HP ToolboxFX. See the user guide for more information about
	software installation.
Online Help	Provides information about options that are available in the printer drivers. To view a Help
	file, open the online Help through the printer driver.

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Product comparison

The product is available in the following configurations.

Base models

	Fax/memory-card models
● Prints color print jobs at speeds up to 8 pages per minute	Base model features, plus:
(ppm) and monochrome print jobs at speeds up to	● 10/100 Base-T network port.
12 ppm.
● PCL 6 printer driver.	● V.34 fax and 8-megabyte (MB) flash fax-storage memory.
● Input tray (Tray 1) holds up to 150 sheets of print media	● Two RJ-11 fax phone line ports.
or up to 10 envelopes.

●Hi-Speed USB 2.0 port.

●128-MB random-access memory (RAM).

●Flatbed scanner.

●50-page automatic document feeder (ADF).

●160-MB random-access memory (RAM).

●Four memory card slots.

●Color graphics display.

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Product features

Performance	● Prints up to 8 ppm (color) or 12 ppm (monochrome).
Print quality	● 1,200 dots per inch (dpi) with Image REt 2400 text and graphics.
	● Adjustable settings to optimize print quality.
	● The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text
	and graphics.
Fax (fax/memory-card	● Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax/tel, and
models only)	delayed-fax features.
Copy	● Includes ADF (fax/memory-card models only) that allows faster, more efficient copy jobs
	with multiple-page documents.
Scan	● The product provides 1,200 pixels per inch (ppi), 24-bit full-color scanning from letter/A4-
	size scanner glass.
	● The product provides 300 ppi, 24-bit full-color scanning from the ADF (fax/memory-card
	models only).
	● Includes an ADF (fax/memory-card models only) that allows faster, more efficient scan
	jobs with multiple-page documents.
Memory card slots (fax/	● Supports a variety of memory cards.
memory-card models only)
Networking (network	● TCP/IP
models only)	◦	IPv4
	◦	IPv6
Printer driver features	● Fast printing performance, built-in Intellifont and TrueType scaling technologies, and
	advanced imaging capabilities are benefits of the PCL 6 printer language.
Interface connections	● Hi-Speed USB 2.0 port.
	● 10/100 Base-T ethernet (RJ-45) network port (network models only).
	● RJ-11 fax/phone cable ports (fax/memory-card models only).
Economical printing	● N-up printing (printing more than one page on a sheet).
Supplies	● A supplies status page that displays the amount of life remaining in the print cartridge.
	● No-shake cartridge design.
	● Authentication for HP print cartridges.
	● Enabled supplies-ordering capability.
Accessibility	● Online user guide that is compatible with text screen-readers.
	● Print cartridges can be installed and removed by using one hand.
	● All doors and covers can be opened by using one hand.

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Product walkaround

Base model front view

1Tray 1

2Print-cartridge door latch

3Top (face-down) output bin

4Flatbed scanner

5Control panel

6Front door for jam access

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Base model back view

7Power connector

8Rear door for jam access

9Hi-Speed USB 2.0 port

Fax/memory-card model front view

1Tray 1

2Print-cartridge door latch

3Top (face-down) output bin

4Control panel

5Automatic document feeder (ADF) input tray

6Automatic document feeder (ADF) output bin

7Memory card slots

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Fax/memory-card model back view

8Power connector

9Rear door for jam access

10Fax ports

11Hi-Speed USB 2.0 port and network port.

Interface ports

1Fax ports (fax/memory-card models only)

2Network port (network models only)

3Hi-Speed USB 2.0 port

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Supported operating systems

Supported operating systems for Windows

The product supports the following Windows operating systems:

Full software installation		Print and scan driver
●	Windows XP (32-bit)	● Windows XP (64 bit)
●	Windows Vista (32-bit and 64-bit)	●	Windows 2000
		●	Windows 2003 Server (32-bit and 64-bit)

NOTE: The PCL 5 UPD and HP postscript level 3 emulation drivers are available only on the HP support website: www.hp.com/support/CM1312series.

Supported operating systems for Macintosh

The device supports the following Macintosh operating systems:

●Mac OS X v10.3, v10.4, and later

NOTE: For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.

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Supported product software

Software included with the product

Software for Windows

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.

When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating to the HP Web Jetadmin host.

Embedded Web server

The device is equipped with an embedded Web server, which provides access to information about device and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the device. It is not loaded on a network server.

The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Information pages on page 44.)

For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 56.

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HP ToolboxFX

HP ToolboxFX software is a program that you can use for the following tasks:

●Check the product status

●Check the supplies status and use HP SureSupply to shop online for supplies

●Set up alerts

●View product usage reports

●View product documentation

●Gain access to troubleshooting and maintenance tools

●Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers.

You can view HP ToolboxFX software when the product is directly connected to your computer or when it is connected to a network.

Supported operating systems	●	Microsoft Windows XP, Service Pack 2 (Home and
		Professional editions)
	●	Microsoft Windows Vista™
Supported browsers	●	Microsoft Internet Explorer 6.0 or 7.0

To download HP ToolboxFX software , go to www.hp.com/go/easyprintercare. This Web site also provides updated information about supported browsers and a list of HP products that support HP ToolboxFX software.

For more information about using HP ToolboxFX software, see View the HP ToolboxFX on page 46.

Software for Macintosh

Embedded Web server

The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Netscape Navigator, Apple Safari, or Firefox.

The embedded Web server resides on the product. It is available on network and direct-connected devices.

The embedded Web server provides an interface to the product that anyone who has a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, click Maintain Device in HP Director.

For a complete explanation of the features and functionality of the embedded Web server, see Embedded Web server on page 56.

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Supported printer drivers

Supported printer drivers for Windows

●PCL 5 UPD

●PCL 6

●HP postscript level 3 UPD

The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.

NOTE: The versions of PCL 5 and HP postscript level 3 emulation that are used in this product are identical to the PCL 5 and HP postscript level 3 emulation that are used in the HP Universal Print Driver (UPD) for Windows. It installs and operates in the same manner as previous versions of PCL 5 and HP postscript level 3 emulation, and it does not require any special configuration.

For more information about the UPD, see www.hp.com/go/upd.

HP Universal Print Driver (UPD)

The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.

For more information, go to www.hp.com/go/upd.

UPD installation modes

Traditional mode	● Use this mode if you are installing the driver from a CD for a single computer.
	● When installed with this mode, UPD operates like traditional printer drivers.
	● If you use this mode, you must install UPD separately for each computer.
Dynamic mode	● Use this mode if you are installing the driver for a mobile computer, so you can
	discover and print to HP products in any location.
	● Use this mode if you are installing UPD for a workgroup.
	● To use this mode, download UPD from the Internet. See www.hp.com/go/
	upd.

Supported printer drivers for Macintosh

The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.

The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer.

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Software for other operating systems

OS	Software
UNIX	For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the
	HP Jetdirect printer installer for UNIX.
Linux	For information, go to www.hp.com/go/linuxprinting.

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System requirements

The product has the following minimum software and hardware requirements.

Windows XP

●Pentium II processor (Pentium III or higher recommended)

●128 MB RAM

●250 MB available hard disk space

●SVGA 800 x 600 monitor with 16-bit color

●Internet Explorer 6.0 or higher (full installation)

●USB port

●CD-ROM drive

Windows Vista

●1 GHz processor

●512 MB RAM

●250 MB available hard disk space

●SVGA 800 x 600 monitor with 16-bit color

●Internet Explorer 6.0 or higher (full installation)

●USB port

●CD-ROM drive

Windows 2000 and Windows

Server 2003

●Pentium II processor or greater

●64 MB RAM

●50 MB available hard disk space

●SVGA 800 x 600 monitor with 16-bit color (print driver, scan driver only)

●USB port

●CD-ROM drive

Mac OS X v10.3 and later

●PowerPC G3, G4, or G5 processor, or Intel Core processor

●80 MB RAM

●30 MB available hard disk space

●USB port

●CD-ROM drive

●Safari or Firefox browser

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Connectivity

Supported network protocols (network models only)

The product supports the TCP/IP network protocol. It is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The following tables list the networking services/protocols that are supported on the product.

Table 1-2 Printing

Service name	Description
port9100 (Direct Mode)	Printing service
Line printer daemon (LPD)	Printing service

Table 1-3 Network product discovery

Service name	Description
SLP (Service Location Protocol)	Device Discovery Protocol, used to help find and configure
	network devices. Used primarily by Microsoft-based software
	programs.

mDNS (multicast Domain Name Service - also known as “Rendezvous” or “Bonjour”)

Device Discovery Protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based software programs.

ws-discover	Used by Microsoft-based software programs
LLMNR	Used when DNS services are not available

Table 1-4 Messaging and management

Service name	Description
HTTP (hypertext transfer protocol)	Allows Web browsers to communicate with embedded Web
	server.
EWS (embedded Web server)	Allows a user to manage the product through a Web browser.
SNMP (simple network management protocol)	Used by network programs for product management. SNMP
	V1 and standard MIB-II (Management Information Base)
	objects are supported.

Table 1-5 IP addressing

Service name	Description
DHCP (dynamic host configuration protocol), IPv4, and IPv6	For Automatic IP address assignment. DHCP server provides
	the product with an IP address. Generally requires no user
	intervention for product to obtain IP address from a DHCP
	server.

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Table 1-5 IP addressing (continued)

Service name	Description
BOOTP (bootstrap protocol)	For Automatic IP address assignment. BOOTP server
	provides the product with an IP address. Requires
	administrator to input the product MAC hardware address on
	BOOTP server in order for product to obtain an IP address from
	that server.
Auto IP	For Automatic IP address assignment. If neither a DHCP
	server nor a BOOTP server is present, this service allows the
	product to generate a unique IP address.

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