Hikvision ERI-Q104-P42, ERI-Q104-P41 User Manual

ERI-Q104-P4 • ERI-Q108-P8

Network Video Recorder

User Manual

ERI-Q10x-Px NVR User Manual

Manual Illustrations and Features

Graphics (screen shots, product pictures, etc.) in this document are for illustrative purposes only. Your actual product may differ in appearance. Your product might not support all features discussed in this document.

Hikvision USA Inc., 18639 Railroad St., City of Industry, CA 91748, USA • Hikvision Canada, 4848 rue Levy, Saint Laurent, Quebec, Canada, H4R 2P1

Telephone: +1-909-895-0400 • Toll Free in USA: +1-866-200-6690 • E-Mail: sales.usa@hikvision.com • www.hikvision.com

© 2018 Hikvision USA Inc. • All Rights Reserved • Any and all information, including, among others, wordings, pictures, and graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd., or its subsidiaries (hereinafter referred to as “Hikvision”).

This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the company Web site (http://overseas.hikvision.com/en/).

lease use this user manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision trademarks and logos are the properties of Hikvision in various jurisdictions.

Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.

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Regulatory Information

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Compliance: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info

006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as

2 unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or

to a designated collection point. For more information see: www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Mandatory Electrical Requirements

Hikvision requires the following conditions and equipment for all of its electronic equipment:

• Grounding

Ensure good conductivity for all ground paths; examine ground path contact surfaces for defects, dirt, corrosion, or non-conductive coatings that may impede conductivity. Repair or clean contact surfaces as necessary to assure good metal-to-metal contact. Ensure fasteners are properly installed and tightened.

• Electrical Wiring

Ensure your outlets are properly wired. They can be checked with an electrical outlet tester.

• Surge Suppressor (Required)

Hikvision is not responsible for any damage to equipment caused by power spikes in the electrical power grid. Use of a surge suppressor meeting the following specifications is mandatory for all Hikvision electronic equipment:

• Specifications

˗ Listed by Underwriter’s Laboratories, meeting the UL 1449 Voltage Protection Rating (VPR) ˗ Minimum protection of 1,000 joules or higher ˗ Clamping voltage of 400 V or less ˗ Response time of 1 nanosecond or less

• Usage

˗ Surge suppressors must not be daisy chained with power strips or other surge suppressors

• Maintenance

˗ Replace after a serious electrical event (e.g., lighting blew out a transformer down the street) ˗ Replace yearly in storm-prone areas ˗ Replace every two years as routine maintenance

andatory Electrical Requirements

Hikvision requires the following conditions and equipment for all of its electronic equipment:

• Grounding

• Electrical Wiring

Ensure your outlets are properly wired. They can be checked with an electrical outlet tester.

• Surge Suppressor (Required)

• Specifications

˗ Listed by Underwriter's Laboratories, meeting the U

L 1449 Voltage Protection Rating (VPR)

˗ Minimum protection of 1,000 joules or higher ˗ Clamping voltage of 400 V or less

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˗ Response time of 1 nanosecond or less

• Usage

˗ Surge suppressors must not be daisy chained with power strips or other surge suppressors

• Maintenance

˗ Replace after a serious electrical event (e.g., lighting blew out a transformer down the street) ˗ Replace yearly in storm-prone areas ˗ Replace every two years as routine maintenance

afety Instructions

Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region. Please refer to technical specifications for detailed information.

Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with 100 to 240 VAC, 48 VDC or 12 VDC according to the IEC60950-1 standard. Please refer to technical specifications for detailed information.

Do not connect several devices to one power adapter as adapter overload may cause over-heating or a fire hazard.

Please make sure that the plug is firmly connected to the power socket.

If smoke, odor, or noise rise from the device, turn off the power at once and unplug the power cable, and then please contact the service center.

Preventive and Cautionary Tips

Before connecting and operating your device, please be advised of the following tips:

Ensure unit is installed in a well-ventilated, dust-free environment.

Unit is designed for indoor use only.

Keep all liquids away from the device.

Ensure environmental conditions meet factory specifications.

Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it may cause damage to the sensitive electronics within the unit.

Use the device in conjunction with an UPS if possible.

Power down the unit before connecting and disconnecting accessories and peripherals.

A factory recommended HDD should be used for this device.

Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or equivalent type only. Dispose of used batteries according to the instructions provided by the manufacturer.

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Series

Model

ERI-Q104

-P4

ERI-Q108

-P8

Symbol

Description

Provides additional information to emphasize or supplement

important points of the main text.

Indicates a potentially hazardous situation, which if not avoided,

degradation, or unexpected results.

Indicates a hazard with a high level of risk, which if

not avoided, will

result in death or serious injury.

Applicable Models

This manual is applicable to the models listed in the following table.

ERI-Q10x

Symbol Conventions

The symbols that may be found in this document are defined as follows.

could result in equipment damage, data loss, performance

Product Key Features

General

• Connectable to network cameras, network dome and encoders

• Connectable to the third-party network cameras via HIK, ONVIF, private RTSP protocols

• Connectable to the smart IP cameras

• PAL/NTSC adaptive video inputs

• Supports H.264+/H.264 video streams

• Each channel supports dual-stream

• Up to eight network cameras can be connected

• Independent configuration for each channel, includin

g resolution, frame rate, bit rate, image quality, etc.

• The quality of the input and output record is configurable

Local Monitoring

• HDMI™/VGA outputs at up to 1920 × 1080 resolution

• Multiple screen display in live view is supported, and the display sequence of channels is adjustable

• Live view screen can be switched in group, and manual switch and automatic cycle live view are also

provided, and the interval of automatic cycle can be adjusted

• Configurable main stream and sub-stream for the live view

• Quick setting menu is provided for live view

• Motion detection, video tampering, VCA (Video Content Analysis) alarm, video exception alert and video

loss alert functions

• Privacy mask

• Multiple PTZ protocols supported; PTZ preset, patrol

• Zooming in by clicking the mouse and PTZ tracing by dragging mouse

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HDD Management

• 1 SATA hard disk can be connected, with a maximum of 6TB storage capacity

• Supports S.M.A.R.T. and bad sector detection

• HDD quota management; different capacity can be assigned to different channel

Recording and Playback

• Holiday recording schedule configuration

• Continuous and event video recording parameters.

• Multiple recording types: manual, continuous, alarm,

motion, motion | alarm, motion & alarm

• Eight recording time periods with separated recording types each day

• Pre-record and post-record for alarm, motion detection for recording, and pre-record time for schedule

and manual recording

• Searching record files by events (alarm input/motion detection/VCA).

• Playback by sub-periods

• Tag adding for record files, searching and playing back by tags

• Locking and unlocking record files

• Provides new playback interface with easy and flexible operation.

• Searching and playing back record files by camera no., recording type, start time, end time, etc.

• Smart search for the selected area in the video

• Zooming in when playback

• Reverse playback of multi-channel

• Supports pause, play reverse, speed up, speed down,

skip forward, and skip backward when playback, and

locating by dragging the mouse

• Supports thumbnails view and fast view during playback

• Supports playback by transcoded stream

• Up to 4/8-ch synchronous playback

Backup

• Export video data by USB or SATA device

• Export video clips when playback

• Management and maintenance of backup devices

Alarm and Exception

• Configurable arming time of alarm input/output

• Alarm for video loss, motion detection, VCA, video tampering, HDD full, HDD error, network disconnected,

IP confliction, illegal login, abnormal record, and PoE power overload (for the models supports PoE interfaces only), etc.

• Alarm triggers full screen monitoring, notifying surveillance center, sending email

• Automatic restore when system is abnormal

• Supports line crossing detection and intrusion detec

tion

• VCA alarm message push via iVMS-4500 mobile client software

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Other Local Functions

• Three-level user management; admin user is allowed to create many operating accounts and define their

operating permission, which includes the limit to access any channel

• Admin password resetting by exporting/importing the GUID file

• Operation, alarm, exceptions and log recording and searching

• Manually triggering and clearing alarms

• Import and export of device configuration information

Network Functions

• 10 /100/1000 Mbps self-adaptive Ethernet interface

• Four independent PoE network interfaces are provided

for /4P series

• Eight independent PoE network interfaces are provided for /8P series

• IPv6 is supported

• TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, and SMTP are supported

• TCP, UDP, and RTP for unicast

• Auto/Manual port mapping by UPnP™

• Supports access by Hik-Connect

• Remote reverse playback via RTSP

• Supports accessing by the platform via ONVIF

• Remote search, playback, download, locking and unlocking of the record files, and the breakpoint resume

is supported for downloading files

• Remote viewing of the device status, system logs and alarm status

• Remote keyboard operation

• Remote locking and unlocking of control panel and mo

use

• Remote HDD formatting and program upgrading

• Remote system restart and shutdown

• Alarm and exception information can be sent to the remote host

• Remotely start/stop recording

• Remotely start/stop alarm output

• Remote PTZ control (depending on models)

• Remote JPEG capture

• Embedded Web server

• Upgrade by FTP server

Development Scalability

• SDK for Windows and Linux system

• Source code of application software for demo

• Development support and training for application sys

tem

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TABLE OF CONTENTS

Chapter 1 Introduction ......................................................................................................................................... 11

USB Mouse Operation ........................................................................................................................ 11

1.2

Rear Panel ........................................................................................................................................... 12

1.3

Chapter 2 Getting Started ..................................................................................................................................... 13

Device Startup and Activation ............................................................................................................ 13

2.1

Starting Up and Shutting Down the NVR ................................................................................... 13

2.1.1

Activating Your Device ............................................................................................................... 14

2.1.2

Using the Unlock Pattern for Login ............................................................................................ 16

2.1.3

Login and Logout ........................................................................................................................ 18

2.1.4

Resetting Your Password ........................................................................................................... 20

2.1.5

Using the Setup Wizard for Basic Configuration ................................................................................. 21

2.2

Adding and Connecting IP Cameras .................................................................................................... 23

2.3

Activating IP Cameras ................................................................................................................ 23

2.3.1

Adding Online IP Cameras.......................................................................................................... 24

2.3.2

Editing the Connected IP Cameras and Configuring Customized Protocols .............................. 27

2.3.3

Editing IP Cameras Connected to the PoE Interfaces ................................................................ 30

2.3.4

Chapter 3 Live View .............................................................................................................................................. 33

Live View Status Icons ......................................................................................................................... 33

3.1

Operations in Live View Mode ............................................................................................................ 33

3.2

Right-Click Menu ........................................................................................................................ 33

3.2.1

Quick Setting Toolbar in Live View Mode .................................................................................. 34

3.2.2

Adjusting Live View Settings ............................................................................................................... 36

3.3

Chapter 4 PTZ Controls ......................................................................................................................................... 39

Configuring PTZ Settings ..................................................................................................................... 39

4.1

Setting PTZ Presets, Patrols, and Patterns .......................................................................................... 40

4.2

Customizing Presets ................................................................................................................... 40

4.2.1

Calling Presets ............................................................................................................................ 41

4.2.2

Customizing Patrols ................................................................................................................... 41

4.2.3

Calling Patrols............................................................................................................................. 42

4.2.4

Customizing Patterns ................................................................................................................. 43

4.2.5

Calling Patterns .......................................................................................................................... 44

4.2.6

Customizing Linear Scan Limit ................................................................................................... 44

4.2.7

Calling Linear Scan ..................................................................................................................... 45

4.2.8

One-Touch Park ......................................................................................................................... 45

4.2.9

4.2.10

Chapter 5 Recording Settings ............................................................................................................................... 48

Configuring Parameters ...................................................................................................................... 48

5.1

Configuring Recording Schedule ......................................................................................................... 51

5.2

Configuring Motion Detection Recording ........................................................................................... 53

5.3

Configuring Alarm Triggered Recordings ............................................................................................ 55

5.4

PTZ Control Panel ..................................................................................................................... 46

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Configuring VCA Event Recording ....................................................................................................... 57

5.5

Manual Recording ............................................................................................................................... 58

5.6

Configuring Holiday Recording ........................................................................................................... 59

5.7

Files Protection ................................................................................................................................... 60

5.8

Locking the Recording Files ........................................................................................................ 60

5.8.1

Setting HDD Property to Read-only ........................................................................................... 62

5.8.2

Chapter 6 Playback ............................................................................................................................................... 64

Playing Back Record Files .................................................................................................................... 64

6.1

Instant Playback ......................................................................................................................... 64

6.1.1

Playing Back by Normal Search .................................................................................................. 64

6.1.2

Playing Back by Smart Search .................................................................................................... 67

6.1.3

Playing Back by Event Search ..................................................................................................... 69

6.1.4

Playing Back by Tag .................................................................................................................... 71

6.1.5

Playing Back by System Logs ...................................................................................................... 73

6.1.6

Playing Back External Files ......................................................................................................... 75

6.1.7

Playing Back by Sub-Periods ...................................................................................................... 75

6.1.8

Auxiliary Playback Functions ............................................................................................................... 76

6.2

Playing Back Frame-by-Frame ................................................................................................... 76

6.2.1

Fast View .................................................................................................................................... 77

6.2.2

Digital Zoom ............................................................................................................................... 77

6.2.3

File Management ....................................................................................................................... 78

6.2.4

Chapter 7 Backup .................................................................................................................................................. 79

Backing up Record Files ...................................................................................................................... 79

7.1

Backing up by Normal Video Search .......................................................................................... 79

7.1.1

Backing up by Event Search ....................................................................................................... 81

7.1.2

Backing Up Video Clips ............................................................................................................... 82

7.1.3

Managing Backup Devices .................................................................................................................. 83

7.2

Chapter 8 Alarm Settings ...................................................................................................................................... 84

Setting Motion Detection Alarm ......................................................................................................... 84

8.1

Setting Sensor Alarms ......................................................................................................................... 86

8.2

Detecting Video Loss Alarm ................................................................................................................ 88

8.3

Detecting Video Tampering Alarm...................................................................................................... 90

8.4

Line Crossing Detection Alarm ............................................................................................................ 91

8.5

Intrusion Detection Alarm .................................................................................................................. 93

8.6

Handling Exceptions Alarm ................................................................................................................. 94

8.7

Setting Alarm Response Actions ......................................................................................................... 95

8.8

Triggering or Clearing Alarm Output Manually .................................................................................. 98

8.9

Chapter 9 Network Settings .................................................................................................................................. 99

Configuring General Settings .............................................................................................................. 99

9.1

Configuring Advanced Settings ........................................................................................................... 99

9.2

Configuring Hik-Connect ............................................................................................................ 99

9.2.1

Configuring DDNS..................................................................................................................... 102

9.2.2

Configuring NTP Server ............................................................................................................ 104

9.2.3

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Configuring More Settings ....................................................................................................... 105

9.2.4

Configuring E-Mail ................................................................................................................... 106

9.2.5

Configuring NAT ....................................................................................................................... 107

9.2.6

Checking Network Traffic ......................................................................................................... 111

9.2.7

Configuring Network Detection ........................................................................................................ 111

9.3

Testing Network Delay and Packet Loss .................................................................................. 111

9.3.1

Exporting Network Packet ....................................................................................................... 112

9.3.2

Checking the Network Status ................................................................................................... 113

9.3.3

Checking Network Statistics..................................................................................................... 113

9.3.4

Chapter 10 HDD Management ........................................................................................................................... 115

Initializing HDDs .............................................................................................................................. 115

10.1

Configuring Quota Mode ................................................................................................................ 116

10.2

HDD Detection ................................................................................................................................ 117

10.3

Configuring HDD Error Alarms ........................................................................................................ 119

10.4

Chapter 11 Camera Settings ............................................................................................................................... 121

Configuring OSD Settings ................................................................................................................ 121

11.1

Configuring Privacy Mask ................................................................................................................ 121

11.2

Configuring Video Parameters ........................................................................................................ 122

11.3

Chapter 12 Device Management and Maintenance ........................................................................................... 124

Viewing System Information ........................................................................................................... 124

12.1

Searching and Exporting Log Files................................................................................................... 124

12.2

Importing/Exporting Configuration Files ........................................................................................ 126

12.3

Upgrading System ........................................................................................................................... 127

12.4

12.4.1

12.4.2

12.5

Upgrading by Local Backup Device ........................................................................................ 128

Upgrading by FTP ................................................................................................................... 128

Restoring Default Settings .............................................................................................................. 129

Chapter 13 Others ............................................................................................................................................... 130

Configuring General Settings .......................................................................................................... 130

13.1

Configuring DST Settings ................................................................................................................. 131

13.2

Configuring More Settings for Device Parameters ......................................................................... 131

13.3

Managing User Accounts ................................................................................................................ 132

13.4

13.4.1

13.4.2

13.4.3

Adding a User ......................................................................................................................... 132

Deleting a User ....................................................................................................................... 135

Editing a User ......................................................................................................................... 136

Chapter 14 Appendix .......................................................................................................................................... 139

Glossary ........................................................................................................................................... 139

14.1

Troubleshooting .............................................................................................................................. 140

14.2

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No. Icon

Description

Name

Action

Description

Single

Click

Live view: Select chan

nel and show the quick set menu

Menu: Select and enter

Double

Click

Live view: Switch between single

screen

and multi

screen

Click and Drag

PTZ control: pan, tilt and zoom

Live view: Drag channel/time bar

Right

Click

Single

Click

Live view: Show

Menu: Exit current menu to upper level menu

Scroll

Wheel

Scrolling up

Live view: Previous screen

Menu: Previous item

Scrolling down

Live view: Next screen

Menu: Next item

Chapter 1 Introduction

Table 1-1

1.2

Description of Front Panel

Indicator turns green when NVR is powered up.

Indicator lights when data is being read from or written to HDD.

Indicator blinks when network connection is functioning properly.

USB Mouse Operation

A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this NVR.

Plug USB mouse into one of the USB interfaces on the front panel of the NVR.

The mouse should automatically be detected. If in a rare case that the mouse is not detected, the possible

2. reason may be that the two devices are not compatible, please refer to the recommended the device list from your provider.

Table 1-2

Description of the Mouse Control

Left-Click

Video tampering, privacy mask and motion detection: Select target area Digital zoom-in: Drag and select target area

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No. Item

Description

1 Power Supply

12 VDC power supply

VGA Interface

DB-

9 connector for VGA output

display

s local video output and menu

HDMI Interface

HDMI video output connector

USB Interface

Universal Serial Bus (USB)

ports for additional devices such as USB

mouse and USB Hard Disk Drive (HDD)

5 LAN Network Interfac

e (1) 10 /100

/1000

Mbps self

adaptive Ethernet interface

Ground

(needs to be connected when

VR start

up)

Network interfaces for the cameras and

to provide power over

4 interfaces for /4P models and 8 interfaces for /8P models

345

Rear Panel

1.3

Figure 1-2

ERI-Q104-P4 Rear Panel

48V

Table 1-3

Description of Rear Panel

Network Interfaces with PoE

function

Figure 1-3

Ethernet

LAN&USBVGA

ERI-Q108-P8 Rear Panel

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Chapter 2 Getting Started

Device Startup and Activation

2.1

2.1.1

Purpose:

Proper startup and shutdown procedures are crucial to expanding the life of the NVR.

Before You Start:

Check that the power supply voltage matches the NVR’s requirement, and the ground connection is working properly.

Starting Up the NVR

Shutting Down the NVR

Starting Up and Shutting Down the NVR

Check the power supply is plugged into an electrical

Uninterruptible Power Supply (UPS) be used in conjunction with the device. The Power indicator LED on the front panel should be green, indicating the device is on.

The row of icons at the bottom of the screen shows the HDD status. “X” means that the HDD is not

installed or cannot be detected.

Go to Menu > Shutdown.

outlet. It is HIGHLY recommended that an

Shutdown Menu

Click Shutdown.

Click Yes.

Figure 2-1

Figure 2-2

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Shutdown Attention

ERI-Q10x-Px NVR User Manual

Rebooting the NVR

In the Shutdown menu, you can also reboot the NVR.

Go to Menu > Shutdown.

Click Logout to lock the NVR or Reboot to reboot the NVR.

2.1.2

Purpose:

For the first-time access, you need to activate the device by setting an admin password. No operation is allowed before activation.

Activating Your Device

Input the same password in the text field of Create New Password and Confirm New Password. Input a password in the IP Camera Activation field, to be used to activate connected IP cameras.

Click the icon to show the IP Camera Activation password as you input it to ensure that it is input correctly.

Figure 2-3

Settings Admin Password

We highly recommend that you create a strong password of your own choosing (using a minimum of eight characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. We also recommend that you reset your password regularly. Especially in a high security system, resetting the password monthly or weekly can better protect your product.

Click OK to save the password and activate the device.

When the device is activated, the system pops up the message box to remind you to remember the

4. password. You can click Yes to continue to export the GUID file for the future password resetting.

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Figure 2-4

Insert the flash drive to your device, and export the GUID file to the flash drive in the Reset Password interface.

Export GUID File Remind

Figure 2-5

Export GUID File

Keep your GUID file safely for future password reset

When the device is activated, the system pops up a message box to remind you to remember the

5. password.

ting.

For an old version device updated to the new version, the following dialog box will pop up once the device starts. Click YES and follow the wizard to set a strong password.

Figure 2-6

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Warning

ERI-Q10x-Px NVR User Manual

2.1.3

Configure the unlock pattern for device login.

Configuring the Unlock Pattern

After the device is activated, configure the device unlock pattern.

Using the Unlock Pattern for Login

Figure 2-7

Use the mouse to draw a pattern among the nine dots on the screen. Release the mouse when done.

Set Unlock Pattern

Figure 2-8

Draw the Pattern

Connect at least four dots to draw the pattern.

Each dot can be connected only once.

Draw the same pattern again to confirm it. When the two patterns match, the pattern is configured

2. successfully.

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If the two patterns are different, you must set the pattern again.

Figure 2-9

Confirm the Pattern

Figure 2-10

Logging in via Unlock Pattern

Re-set the Pattern

Only the admin user has the permission to unlock the device.

Configure the pattern first before unlocking. Refer to Configuring the Unlock Pattern.

Right click the mouse on the screen and select the menu to enter the interface as shown in Figure 2.8.

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Figure 2-11

Draw the pre-defined pattern to unlock to enter the menu operation.

Draw the Unlock Pattern

If you forget your pattern, select the Forgot My Pattern or Switch User option to enter the normal login dialog box.

If the pattern you draw is different from the pattern you configured, try again.

If you draw the wrong pattern more than five times, the system will switch to the normal login mode automatically.

Figure 2-12

2.1.4

User Login

Purpose:

If the NVR logs out, you must log in to the device before operating the menu and other functions.

Normal Login Dialog Box

Select User Name in the drop-down list.

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Input password.

Click OK to log in.

If you forget the admin password, click Forgot Password to reset the password.

Figure 2-13

The device locks for 60 seconds if the admin user performs seven failed password attempts (five attempts for the guest/operator).

User Logout

Purpose:

After logging out, the monitor turns to the live view mode. To perform operations, you need to enter your user name and password to log in again.

Go to M

enu > Shutdown.

Logout

Click Logout.

Figure 2-14

After you log out of the system, menu operation on the screen is invalid. You are required to input a user name and password to unlock the system.

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2.1.5

If you forget the admin password, you can reset the password by importing the GUID file. The GUID file must be exported and saved in the local flash drive after you have activated the device (refer to Chapter 2.1.2 Activating Your Device).

Resetting Your Password

On the user login interface, click Forgot Password to enter the Reset Password interface.

Insert the flash drive containing the GUID file into the NVR before resetting the password.

Figure 2-15

Select the GUID file from the USB flash drive and click Import to import the file to the device.

Reset Password

If you import the wrong GUID file seven times, you will be not allowed to reset the password for 30 minutes.

After the GUID file is successfully imported, enter the reset password interface to set the new admin

3. password.

Click OK to set the new password. You can export the new GUID file to the USB flash drive for future

4. password resetting.

When the new password is set, the original GUID file will be invalid. The new GUID file should be exported for future password resetting. You can also enter the User > User Management interface to edit the admin user and export the GUID file.

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Using the Setup Wizard for Basic Configuration

2.2

The Setup Wizard can guide you to configure the system resolution, system date/time, HDD initialization, IP camera management, etc.

To cancel the Setup Wizard, click Exit. You can choose to use the Setup Wizard next time by leaving the “Start wizard when the device starts?” checkbox checked.

Enter the general settings interface to configure th

HDD initialization.

Initialize HDD

Check to initialize a new HDD used for the first time (factory-installed HDDs are already initialized).

e VGA/HDMI resolution, system date and time, and

Figure 2-16

Start Wizard Interface

Click Next to enter the IP Camera Management interface.

Automatically Add Cameras (for Non-PoE Models)

For non-PoE devices, you can quickly add one or more IP cameras that are searched within the same

1. network and have the same user name and password with the device.

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Figure 2-17

Click Add All. The device starts to search and add the matched cameras automatically.

Click OK when the cameras are added.

Manually Add Cameras

Click Search to search for online IP cameras within the same network.

Click Add to add the cameras that have the same user name and password as the device.

Start Wizard Interface

Figure 2-18

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IP Camera Management

ERI-Q10x-Px NVR User Manual

Before adding a camera, make sure the IP camera to be added is in active status. If the camera is in inactive status, click the inactive icon of the camera to set the password to activate it. You can also select multiple cameras from the list and click One-touch Activate to activate the cameras in batch.

Click Exit to complete the Setup Wizard.

Adding and Connecting IP Cameras

2.3

2.3.1

Purpose:

Before adding the camera, make sure the IP camera to be added is in active status.

Activating IP Cameras

Select Add IP Camera from the right-click menu in live view mode or Go to Menu > Camera > Camera to

enter the IP camera management interface.

For detected online IP cameras in the same network segment, the Password status shows whether it is active or inactive.

Figure 2-19

Click the inactive icon of the camera to enter the following interface to activate it. You can also select

2. multiple cameras from the list and click One-touch Activate to activate the cameras in batch.

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IP Camera Management Interface

ERI-Q10x-Px NVR User Manual

Set the camera password to activate it.

• Use Admin Password

If you check the checkbox, the camera(s) will be configured with the same admin password as the operating NVR.

Figure 2-20

Activate the Camera

Figure 2-21

• Create New Password

If the admin password is not used, you must create the new password for the camera and confirm it.

Set New Password

We highly recommend you create a strong password of your own choosing (using a minimum of eight characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. We also recommend that you reset your password regularly. Especially in high security systems, resetting the password monthly or weekly can better protect your product.

Click OK to finish the activating of the IP camera. The camera security status will change to Active.

2.3.2

Purpose:

The main function of the NVR is to connect the network cameras and record video from it. So before you can get a live view or record the video, you must add the network cameras to the device’s connection list.

Adding Online IP Cameras

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Before You Start:

Ensure the network connection is valid and correct. For detailed checking and configuring of the network, see Chapter Checking Network Traffic and Chapter Configuring Network Detection.

Adding IP Cameras



 OPTION 1



Select A

enter the IP camera management interface.

dd IP Camera from the right-click menu in live view mode or go to Menu > Camera> Camera to

Figure 2-22

Adding IP Camera Interface

The online cameras with the same network segment will be detected and displayed in the camera list.

Select the IP camera from the list and click the button to add the camera, or you can click

One-touch Adding to add all cameras (with the same login password) from the list.

Make sure the camera to add has already been activated.



 OPTION 2



On the IP Camera Management interface, click Custom Adding to pop up the Add IP Camera (Custom)

interface.

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Icon

Explanation

Icon

Explanation

Figure 2-23

You can edit the IP address, protocol, management port, and other IP camera information to be added.

Custom Adding IP Camera Interface

If the IP camera to add has not been activated, activate it from the IP camera list on the camera management interface.

(Optional) Check Continue to Add to add other IP cameras.

Click Add to add the camera. Successfully added cameras are listed in the interface.

Refer to the following table for the description of the icons

Table 2-1

Description of Icons

Edit basic camera parameters

Camera disconnected; click icon to get

camera’s exception information

Play connected camera’s live video

Upgrade the connected camera

Delete the IP camera

Camera connected

For the added IP cameras, the Security status shows the security level of the password of camera: strong password, weak password and risk password.

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Figure 2-24

Showing the IP Camera Password

Security Level of IP Camera’s Password

For the admin login user account, you can check S IP cameras’ passwords visible.

You must enter the admin password to confirm permission.

how Password of IP Camera to make the successfully added

Figure 2-25

2.3.3

After adding IP cameras, the basic camera information is listed. You can configure the basic IP camera settings.

Editing the IP Camera Parameters

Editing the Connected IP Cameras and Configuring Customized Protocols

Click the icon to edit the parameters; you can edit the IP address, protocol, and other parameters.

Show Password of IP Camera

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• Channel Port

1. If the connected device is an encoding device with multiple channels, you can choose the channel

to connect by selecting the channel port no. in the drop-down list.

Figure 2-26

Edit the Parameters

2. Click OK to save the settings and exit the editing interface.

Editing the Advanced Parameters

The linked image cannot be displayed. The file may

Drag the horizontal scroll bar to the right and click the icon.

Figure 2-27

You can edit the network information and the camera password.

Network Configuration of the Camera

have been

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Figure 2-28

Click OK to save the settings and exit the interface.

Configuring the Customized Protocols

Password Configuration of the Camera

Purpose:

To connect network cameras that are not configured with standard protocols, you can configure the customized protocols.

Click Protocol in the custom adding IP camera interface to enter the protocol management interface.

Figure 2-29

There are 16 customized protocols provided in the system, you can edit the protocol name and choose whether to enable the sub-stream.

Protocol Management Interface

Choose the protocol type of transmission and choose the transfer protocols.

Before customizing the protocol for the network camera, contact the network camera manufacturer to consult the URL (uniform resource locator) for getting the main stream and sub-stream.

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