HEUFT GATEWAY II Operating Instructions Manual

Operating Instructions

HEUFT GATEWAY

II

HBDR20010 ENG 20.00 Bedienungsanleitung GATEWAY II

*HBDR20010ENG*

HEUFT contact addresses

HEUFT

SYSTEMTECHNIK GMBH

Burgbrohl, GERMANY
Phone: [phone]

[e-mail]

HEUFT SCAN Aps

Gilleleje, DENMARK

Phone: [phone]

[e-mail]

HEUFT ASIA LTD.

Hong Kong, CHINA

Phone: [phone]

[e-mail]

HBDR20010 ENG GATEWAY II 20.00.001

HEUFT LTD.

Ta mw o rt h ,

GREAT BRITAIN

Phone: [phone]

[e-mail]

HEUFT USA Inc.

Downers Grove, USA

Phone: [phone]

[e-mail]

HEUFT AUSTRIA

Leobersdorf, AUSTRIA

Phone: [phone]

[e-mail]

HEUFT HISPANIA, S.A.

Madrid, SPAIN

Phone: [phone]

[e-mail]

HEUFT DO BRASIL Ltda.

Alphaville-S.P., BRASIL

Phone: [phone]

[e-mail]

OOO HEUFT EURASIA

Moscow, RUSSIA

Phone: [phone]

[e-mail]

Operating instructions 3

HEUFT QUALIPLUS B.V.

Deventer, NETHERLANDS

Phone: [phone]

[e-mail]

HEUFT S.A.

Beccar, ARGENTINA

Phone: [phone]

[e-mail]

HOTLINE and REMOTE

SERVICE

Phone: [phone]

Fax: [phone]

HEUFT FRANCE S.A.

Brumath, FRANCE

Phone: [phone]

[e-mail]

HEUFT MEXICO S.A. de

Phone: + 52 55 53743280

C.V.

Naucalpan de Juárez,

MEXICO

[e-mail]

INTERNET

www.heuft.com

E-MAIL:

[e-mail]

HEUFT ITALIA s.r.l.

Vigevano, ITALY

Phone: [phone]

[e-mail]

HEUFT SYSTEMS

TECHNOLOGY Co. Ltd.

Plant #2

Shanghai, CHINA

Phone: [phone]

[e-mail]

Version Date Comments

These technical documents are for your personal use only. They may
not be copied or disclosed to a third party without the prior permission
of the HEUFT SYSTEMTECHNIK GMBH company - © 03/15.

20.00.001 26/03/2015 Translation of the original German operating instructions

It is possible that this documentation still contains printing errors. However its contents are regularly checked
and all future editions are amended accordingly.

We reserve the right to make modifications which may become necessary due to technical progress.

Contents

HEUFT contact addresses............................................................................................................................ 3

Application .................................................................................................................................................... 5

Safety information ......................................................................................................................................... 5

Commissioning ............................................................................................................................................. 6

Installation ................................................................................................................................................ 6

Internet access via LAN (central Internet access) ................................................................................... 6

HEUFT DeviceSupport ............................................................................................................................ 6

Device information .................................................................................................................................. 7

Technical specifications ................................................................................................................................ 9

Operating ................................................................................................................................................... 10

Operating elements..................................................................................................................................... 10

Display with touchscreen ....................................................................................................................... 10

Connections, switches, buttons and light-emitting diodes ..................................................................... 10

The user interface of the HEUFT GATEWAY

Switching on................................................................................................................................................ 12

Reset........................................................................................................................................................... 13

Switching off................................................................................................................................................ 13

Online help.................................................................................................................................................. 14

Spare parts list ............................................................................................................................................ 14

Error messages on the display .................................................................................................................. 14

Troubleshooting .......................................................................................................................................... 15

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......................................................................................11

Maintenance ............................................................................................................................................. 16

4 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

Application

The HEUFT GATEWAY II gateway server makes access to the HEUFT TeleService (remote service) possible
for all the HEUFT SPECTRUM

The gateway server has been designed for assembly into an on-site 19 inch cabinet or rack as standard.
These are not included in the scope of delivery of the gateway server but can be obtained from HEUFT
SYSTEMTECHNIK GMBH as an option.

The device is not intended for operation in potentially explosive areas.

The device must not be used for other purposes than those for which it has been designed.

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devices.

Scope of delivery

— 1 HEUFT gateway server as a 19 inch rack

— 1 device USB stick

— Connection cable for the power supply to the gateway server

— These operating instructions

Safety information

Danger of electric shock!

Only an electrician is authorised to open the device. Switch the device off
beforehand and pull out the power plug.

Unauthorised opening and improper repairs can put the user of the device in
danger.

Only trained personnel or HEUFT service technicians are authorised to replace
parts.

Moisture and liquids penetrating the device can cause electric shocks or short
circuits. Do not allow any liquids to enter the inside of the device.

Switch off the device or leave it switched off until the moisture has evaporated if
moisture has penetrated into the electrics / electronics.

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 5

Commissioning

Installation

The gateway server has been designed for assembly into an on-site 19 inch
cabinet or rack as standard. These are not included in the scope of delivery of the
gateway server but can be obtained from HEUFT SYSTEMTECHNIK GMBH as an
option.

An electrician authorised by the operator of the control cabinet has to install the
gateway server in an on-site control cabinet.

An electrician authorised by the operator of the control cabinet has to connect the
control cabinet if the control cabinet in which the gateway server has already been
installed is part of the scope of delivery of the device.

A service technician authorised by the HEUFT company generally carries out initial
commissioning in accordance with the commissioning instructions.

The network connections between the HEUFT SPECTRUM II devices and the
HEUFT GATEWAY
assembly commences. Please refer to the PDF documentation (HEUFT HLAN
network) which is available as a PDF file on the HEUFT DeviceSupport portal
(HEUFT DeviceSupport, page 6) regarding the installation of the network
connection.

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have to be installed on site to the place of installation before

Internet access via LAN (central Internet access)

Requirements concerning the customer's firewall

Changes to the adjustments of the customer's firewall may only be carried out by
the network administrator authorised by the customer. The HEUFT service team
may not make any changes to the customer's firewall.

The Internet access required for the HEUFT TeleService (remote service) has to be made available on site.
The Internet must be accessible via the standard gateway IP configured in the HEUFT GATEWAY
result the customer's firewall is responsible for the protection of the network. The connection setup is always
initiated by the customer from the HEUFT device and therefore it is not possible to dial in from the outside or
even from HEUFT SYSTEMTECHNIK GMBH.

IPsec is used for the connection between the gateway server and the HEUFT TeleService so that secure
communication is possible via the Internet. The usual outgoing ports for the IPsec must be enabled in the
customer's firewall.

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. As a

HEUFT DeviceSupport

All the documents for your device are available as PDF files on the HEUFT DeviceSupport portal. You can
register on the "www.devicesupport.heuft.com" website if you have not already done so. You will have access
to your device documentation and spare parts lists as soon as your access has been activated.

6 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

Device information

Customer's
network

GATEWAY

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gateway server

HLAN
network

The HEUFT GATEWAY II gateway server makes access to the HEUFT TeleService (remote service) possible
for all the HEUFT SPECTRUM

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devices. It has two Ethernet interfaces which are both protected by a

configurable firewall (port filter).

In addition the HEUFT gateway server can be used as a router for separating the HLAN network with the
devices and the rest of the customer's network via the two Ethernet interfaces. The integrated firewall makes
it possible to limit the routed data traffic between the two interfaces:

• no data exchange via routing

• permits Internet protocols [http(s), imap(s), pop3(s), smtp and dns] via routing

• permits access to HEUFT devices via routing

•ping

• permits configuration only via one LAN port - in this case the other port is blocked for the configuration

via the web interface

• permits all protocols via routing

A multi-choice selection is possible. The adjustments of the internal firewall for the LAN port to which the
HEUFT devices are connected have to be selected so that incoming connections are permitted by the HEUFT
devices.

Please refer to Requirements concerning the customer's firewall, page 6 for information regarding the
customer's firewall.

It is not possible to install additional customer applications on the GATEWAY

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gateway server.

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 7

Device USB stick

A USB stick on which the device number of the GATEWAY II has been stuck is part of the scope of delivery of
the device.

The stick is inserted in the USB socket during commissioning and remains there permanently. It saves the
configuration of the GATEWAY

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. Changes to the configuration are only saved to the stick if this stick is in the

device socket. The device uses the configuration which has been saved to the stick each time the device
starts up.

This stick simply has to be inserted in a new device in order to obtain a functional, fully configured gateway
server if the device is faulty. Please refer to the online help on the web interface of the GATEWAY

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for further

information.

Remote service function monitoring

The "remote service function monitoring" makes it possible to permanently monitor the remote service
function.

Typical malfunctions such as separated network connections or a configuration which has not been adapted
to new conditions can thus be detected and avoided in an emergency.

8 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

Technical specifications

The gateway server uses the LINUX operating system.

Electric power supply

Mains: single-phase alternating current (L, N and PE)

Grounding system: TN-S mains according to IEC 60364-1 / HD 60364-1 / DIN VDE 0100-

100

Nominal voltage: 100 - 240 V power supply unit with wide range input

Frequency: 50/60 Hz

Maximum continuous current: L (230 V): 0.5 A

L (115 V): 1 A

Maximum constant power: L (230 V): 120 W (active power)

L (115 V): 240 W (active power)

Note:
The apparent power is used for rating the upstream electrical
equipment (e.g. the transformer and the uninterruptible power supply).
The active power describes the power consumption.

On-site fuse protection: circuit breaker B, maximum 10 A

Supply line: connection via power plug on the back of the device

- a connection cable for the power supply with a plug with earthing
contact (CEE 7/7) is included with the device

Interference suppression
/ interference immunity:

Protection class: IP 20

Permissible ambient
conditions:

Dimensions: 485 mm x 44 mm x 220 mm (W / H / D)

Weight: approximately 4 kg

in accordance with EN55011
in accordance with EN50082-2

operating temperature + 0°C to + 40°C
temperature range for storage -20°C to +60°C
10% to 90% relative humidity / non-condensing

1 height unit for assembly in the control cabinet

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 9

Operating

Display

Network ports - LAN 1 and 2

not used

Device USB stick

On / off switch

Reset button

Device is switched on

Access to the hard disk

LED lights up: warning of overheating (Troubleshooting, page 15)
LED flashes: fan faulty

Operating elements

Display with touchscreen

The display shows the current IP configuration and possible faults.

The IP addresses used are displayed during error-free operation. The IP addresses can be displayed again
by touching the touchscreen if an error message is shown.

Connections, switches, buttons and light-emitting diodes

Connections

The connections are pre-configured ex works:

LAN 1: WAN: connection to the Internet (also via an on-site router)

LAN 2: LAN: connection to the HLAN network of the HEUFT devices and the customer's network

The allocation of the connections can be changed on the user interface of the HEUFT
GATEWAY

II

.

Switches, buttons and light-emitting diodes

10 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

The user interface of the HEUFT GATEWAY

Display of the LAN IP address on the GATEWAY

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The graphical user interface of the GATEWAY II is available for configuring and commissioning the gateway
server. The user interface can be opened on the computer in an Internet browser. The PC is not included in
the scope of delivery.

Opening the user interface

The user interface of the GATEWAY II can be opened on any computer which is connected to the gateway
server via a network.

1. Open an Internet browser on your computer.

2. Enter the IP address of the LAN (1 or 2) in the address field of the browser which connects your
computer to the GATEWAY

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(Connections, page 10). The IP address(es) of the GATEWAY II

show(s) the display of the device.

The user interface of the gateway server is opened.

User name: gateway

Password: gateway

The presetting can be changed.

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 11

Switching on

The gateway server is in a control cabinet as standard. The control cabinet has to
be opened for operating purposes. There may be live parts in the control cabinet.
Therefore only an electrician may operate it.

Observe the safety regulations relating to the other devices in the control cabinet.

1. Open the control cabinet.

2. Switch the gateway server on by briefly pressing the key.

The operating system of the gateway server starts up. The procedure takes
approximately 1 minute.

The following appears on the display during this start-up phase:

.

The IP addresses are displayed after starting up. An error message appears if an
error has occurred.

3. Close the control cabinet.

The gateway server normally remains on all the time. A TeleService connection via the Internet is only
available when a corresponding connection has been started from one of the connected SPECTRUM
devices.

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12 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

Reset

The gateway server is in a control cabinet as standard. The control cabinet has to
be opened for operating purposes. There may be live parts in the control cabinet.
Therefore only an electrician may operate it.

Observe the safety regulations relating to the other devices in the control cabinet.

A reset describes a process which takes the system to a defined status. This may be necessary when the
system no longer works as expected and no longer reacts to normal inputs.

The system resumes the status which it had after being switched on by means of the reset.

Certain procedures require the device to be reset.

1. Open the control cabinet.

2. Press the key.

The operating system of the gateway server is shut down and restarted by a reset.
This procedure can take 3 to 4 minutes.

The IP addresses can be selected again on the touchscreen display upon
completion of the reset.

3. Close the control cabinet.

Switching off

The gateway server is in a control cabinet as standard. The control cabinet has to
be opened for operating purposes. There may be live parts in the control cabinet.
Therefore only an electrician may operate it.

Observe the safety regulations relating to the other devices in the control cabinet.

1. Open the control cabinet.

2. Press the key briefly. The display lights up.

The operating system of the gateway server is shut down. The display switches off
after the shut down.

3. Close the control cabinet.

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 13

Online help

The online help for the gateway server can be found on the GATEWAY II interface.

Spare parts list

All the spare parts are listed in the HEUFT DeviceSupport (HEUFT DeviceSupport, page 6).

Error messages on the display

Message Colour Description

USB stick error: removed Red The USB stick has been removed during operation.

The stick is faulty if it has not been removed.

The device is also temporarily operational and
functional without a stick.

USB stick error: not present at startup Red The USB stick was not present when starting up

(booting) the last time or is faulty.

Link Error: LAN [1|2] Red LAN [1|2] has been configured but does not have a link

(no connection)

Gateway observation deactivated Orange The gateway function monitoring has been

deactivated.

14 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001

Troubleshooting

Only an electrician is authorised to open the control cabinet and the gateway server.

LED lights up: warning of overheating

1. Pull out the power plug.

2. Release the screw of the cover sheet.

3. Pull the cover sheet back and remove it.

4. Clean the fan.

5. Replace the cover sheet.

6. Screw down the cover sheet.

Procedure in the event of defects

Device

The device is faulty if the display remains on when starting up or if the display stays
empty (dark) after starting up. The device is generally replaced completely (Spare parts list, page 14). The
USB stick of the faulty device is inserted into the new device and a functional, fully configured gateway server
is obtained.

Further information Error messages on the display, page 14

HBDR20010 ENG GATEWAY II 20.00.001

Operating instructions 15

Maintenance

The device does not include any parts which require maintenance by the operator.

16 Operating instructions

HBDR20010 ENG GATEWAY II 20.00.001