Grandstream Networks HT502 User Manual

Grandstream Networks, Inc.

HT502

Dual FXS Port

Analog Telephone Adaptor

HT502 User Manual	www.grandstream.com
Firmware Version 1.0.4.2	[e-mail]

TABLE OF CONTENTS
HT502 User Manual
WELCOME....................................................................................................................................................	4
SAFETY COMPLIANCES.................................................................................................................................	4
WARRANTY..................................................................................................................................................	4
CONNECT YOUR HT502 .............................................................................................................................	5
EQUIPMENT PACKAGING...............................................................................................................................	5
CONNECTING THE HT502.............................................................................................................................	5
PRODUCT OVERVIEW ................................................................................................................................	7
SOFTWARE FEATURES OVERVIEW ................................................................................................................	7
HARDWARE SPECIFICATION ..........................................................................................................................	8
BASIC OPERATIONS ..................................................................................................................................	9
UNDERSTANDING HT502 VOICE PROMPT .....................................................................................................	9
PLACING A PHONE CALL.............................................................................................................................	10
Phone or Extension Numbers..................................................................................................	10
Direct IP Calls ........................................................................................................................	10
CALL HOLD................................................................................................................................................	11
CALL WAITING ...........................................................................................................................................	11
CALL TRANSFER ........................................................................................................................................	11
3-WAY CONFERENCING .............................................................................................................................	12
FAX SUPPORT ...........................................................................................................................................	12
CALL FEATURES ......................................................................................................................................	13
CONFIGURATION GUIDE .........................................................................................................................	14
CONFIGURING THE HT502 THROUGH VOICE PROMPTS ................................................................................	14
CONFIGURING THE HT502 VIA WEB BROWSER ...........................................................................................	15
Access the Web Configuration Menu ......................................................................................	15
IMPORTANT SETTINGS................................................................................................................................	16
NAT Settings............................................................................................................................	16
DTMF Methods .......................................................................................................................	16
Set priority of DTMF methods according to your preference. This setting should be based on
your server DTMF setting. ......................................................................................................	16
Preferred VOCODER (Codec)................................................................................................	16
ADVANCED USER CONFIGURATION .............................................................................................................	20
SAVING THE CONFIGURATION CHANGES .....................................................................................................	29
REBOOTING THE HT502 FROM REMOTE......................................................................................................	29
CONFIGURATION THROUGH A CENTRAL SERVER..........................................................................................	29
SOFTWARE UPGRADE.............................................................................................................................	30
FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS ................................................................................	30
CONFIGURATION FILE DOWNLOAD ..............................................................................................................	31
FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ........................................................................	31
MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD .....................................................................	31
RESTORE FACTORY DEFAULT SETTING..............................................................................................	32

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	Firmware Version 1.0.4.2	Last Updated: 06/2011

	TABLE OF FIGURES
	HT502 USER MANUAL
FIGURE 1: CONNECTING THE HT502 ...............................................................................................................................	5
FIGURE 2: HT502 CONNECTION DIAGRAM......................................................................................................................	6
FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION……………………………………………………………...19

TABLE OF TABLES
HT502 USER MANUAL
TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS ..................................................................................................	6
TABLE 2: DEFINITIONS OF THE HT502 LEDS................................................................................................................	6
TABLE 3: HT502 TECHNICAL SPECIFICATIONS .............................................................................................................	7
TABLE 5: HT502 IVR MENU DEFINITIONS.....................................................................................................................	9
TABLE 6: HT502 CALL FEATURES...............................................................................................................................	13
TABLE 7: BASIC SETTINGS ...........................................................................................................................................	17
TABLE 8: STATUS PAGE ...............................................................................................................................................	19
TABLE 9: ADVANCED SETTINGS ...................................................................................................................................	20
TABLE 10: ACCOUNT SETTINGS...................................................................................................................................	23

CONFIGURATION GUI INTERFACE EXAMPLES

HT502 USER MANUAL

(http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip)

1.SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE

2.SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE

3.SCREENSHOT OF FXS PORT 1 CONFIGURATION LOGIN PAGE

4.SCREENSHOT OF FXS PORT 2 CONFIGURATION PAGE

5.SCREENSHOT OF STATUS PAGE

6.SCREENSHOT OF LOGIN PAGE

7.SCREENSHOT OF REBOOT PAGE

8.SCREENSHOT OF REBOOTING PAGE

Grandstream Networks, Inc.	HT-502 User Manual	Page 3 of 32
	Firmware Version 1.0.4.2	Last Updated: 06/2011

WELCOME

Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor. Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features the rich audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS ports each with independent SIP accounts.

This manual will help you learn how to operate and manage your HandyTone502 Analog Telephone Adaptor and make the best use of its many upgraded features including simple and quick installation, 3- way conferencing, and direct IP-IP Calling. This HT502 is very easy to manage and configure, and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the teleworker.

Safety Compliances

The HT502 phone complies with FCC/CE and various safety standards. The HT502 power adaptor is compliant with UL standard. Only use the universal power adapter provided with the HT502 package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

Warranty

If you purchased your HT502 from a reseller, please contact the company where you purchased your device for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.

Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. Please do not use a different power adaptor with the HT502 as it may cause damage to the products and void the manufacturer warranty.

•This document contains links to HT502 GUI Interfaces. Please download these examples from http://www.grandstream.com/products/ht_series/ht502/documents/ht502_gui.zip for your reference.

•This document is subject to change without notice. The latest electronic version of this user manual is available for download at: http://www.grandstream.com/products/ht_series/ht502/documents/ht502_usermanual_english.pdf

Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc.

Grandstream Networks, Inc.	HT-502 User Manual	Page 4 of 32
	Firmware Version 1.0.4.2	Last Updated: 06/2011

CONNECT YOUR HT502

Equipment Packaging

The HT502 ATA package contains:

•One HT502 Main Case

•One Universal Power Adaptor

•One Ethernet Cable

•One HT502 Vertical Stand

Connecting the HT502

The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the directions in the Configuration section of this manual.

1.Connect a standard touch-tone analog telephone to the PHONE port.

2.Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the telephone cable to the analog telephone.

3.Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.)

4.Connect a PC to the LAN port of HT502 if it is being used as a router.

5.Insert the power adapter into the HT502 and connect it to a wall outlet.

The HT502 Analog Telephone Adaptor is an all-in-one VoIP integrated device designed to be a total solution for networks providing VoIP services. The HT502 VoIP features and functions are available using a regular analog telephone.

Figure 1: Connecting the HT502

HT-502	HT-502
Front View	Back View

Display LEDs	RJ-45 Ports Reset	Power	RJ-11 FXS Ports
(green)	10/100 Mbps	Supply	(Phone)
		(12V)

The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of HT502 as it supports simultaneous calls on both FXS ports.

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TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS

	Power Cable		Power adapter connection
	WAN Port (RJ-45)		Connect to the internal LAN network or router.
	LAN Port (RJ-45)		Connect the LAN port with an Ethernet cable to your PC.
	RESET		Factory Reset button. Press for 7 seconds to reset factory default settings.
	PHONE1 (RJ-11)		FXS port to be connected to analog phones / fax machines.
	PHONE2 (RJ-11)		FXS port to be connected to analog phones / fax machines.

There are five (5) LED buttons that help you manage the status of your HandyTone.

TABLE 2: DEFINITIONS OF THE HT502 LEDS

	LEDs
	POWER LED		Indicates Power. Remains ON when power is connected
	WAN LED		Indicates LAN (or WAN) port activity
	LAN LED		Indicates PC (or LAN) port activity
	PHONE1 / PHONE2 LED		Indicate status of the respective FXS Ports-PHONE1 /
			PHONE2 on the back panel
			Busy – ON (Solid Green)
			Available – OFF
			Slow blinking FXS LEDs indicates voicemail for that port.

NOTE: All LEDs display green when ON. Slow blinking of WAN and LAN LED together indicate the product in firmware upgrading or provision state.

Figure 2: HT502 Connection Diagram

			Internet
			ADSL/Cable
			Modem Ethernet
Analog Phone			WAN		Analog Phone
		FXS		FXS

Cordless

Phone

LAN

Cordless

Phone

z	Fax	Fax

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	Firmware Version 1.0.4.2	Last Updated: 06/2011

PRODUCT OVERVIEW

The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway, market-leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network signaling protocol supported is SIP. The HT502 fully compatible with SIP industry standard and can interoperate with many other SIP compliant devices and software on the market. Moreover, it supports comprehensive voice codecs including G.711 (a/µ-law), G.723.1, G.726 (16/24/32/40 bit rates), AAL2 (all G.726), G.729A/B/E and iLBC.

Software Features Overview

•2 FXS ports

•Two RJ-45 ports (switched or routed)

•2 SIP accounts & profiles

•Supports Voice Codecs:

G711(a/µ, Annex I & II), G723.1A, G726 (ADPCM with 16/24/32/40 bit rates), G729 A/B/E, iLBC

•T.38 Fax

•Comprehensive Dial Plan support for Outgoing calls.

•G.168 Echo Cancellation

•Voice Activation Detection (VAD), Comfort Noise Generation (CNG), and Packet Loss Concealment (PLC)

•Supports PSTN/PBX analog telephone sets or analog trunks

TABLE 3: HT502 TECHNICAL SPECIFICATIONS

		Telephone Interfaces		2 FXS ports, 2 SIP accounts
		Network Interface		1 RJ45 for LAN, 10/100 Base-TX, Full Duplex
				1 RJ45 for WAN,10/100Base-TX, Full Duplex
		LED Indicators		Power, WAN, LAN, PHONE1 and PHONE2
		Reset Button		Factory Reset button
		Voice over Packet		Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet
		Capabilities		loss concealment), Dynamic Jitter Buffer, Modem detection & auto-switch to G.711,
				Packetized Voice Protocol Unit (supports RTP/RTCP and AAL2 protocol), G.168
				compliant Echo Cancellation, LEC (line echo cancellation) with NLP, Asymmetric RTP
				stream
		Voice Compression		G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.723.1A,
				G.726(ADPCM), G.729A/B/E, iLBC, G.726 provides proprietary VAD, CNG, and signal
				power estimation, Voice Play Out unit (reordering, fixed and adaptive jitter buffer, clock
				synchronization), AGC (automatic gain control), Status output, Decoder controlling via
				voice packet header
		DHCP Server/Client		Yes, NAT Router or Switched Mode
		Telnet Server		Yes
		Fax over IP		T.38 compliant Group 3 Fax Relay up to 14.4kpbs and auto-switch to G.711 for Fax
				Pass-through, Fax Datapump V.17, V.19, V.27ter, V.29 for T.38 fax relay
		QoS		Diffserve, TOS, 802.1 P/Q VLAN tagging
		IP Transport		RTP/RTCP
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	DTMF Method		Flexible DTMF transmission method, user interface of In-audio, RFC2833, and/or SIP
			Info
	IP Signaling		SIP (RFC 3261)
	Provisioning		TFTP, HTTP, HTTPS
	Control		TLS/SIPS , SIP over TCP/TLS
	Device Management		Web interface or via secure encrypted AES or non-encrypted central configuration file
			for mass deployment, Auto/manual provisioning system or via built-in IVR.
			NAT-friendly remote software upgrade (via TFTP/HTTP/HTTPS) for deployed devices
			including behind firewall/NAT. Syslog support
	Dial Plan		Yes
	UPnP		Yes
	Universal Switching		Input: 100–240 VAC/50-60 Hz 0.3A Max
	Power Adaptor		Output: 12VDC, 0.5A, UL certified
	Environmental		Operational: 32o–104oF or 0o–40oC
			Storage: 10o–130o F / Humidity: 10–90% Non-condensing
	Dimensions		115mm (L) x 75mm (W) x 27mm (H)
	(H x W x D)
	Short Haul Loop		2REN, Up to 1Km on 24 AWG wire
	Call Handling Features		Caller ID display or block, Call waiting caller ID, Call waiting/flash, Call transfer, hold,
			forward, mute, 3-way conferencing, message waiting, Do-Not-Disturb (DND), call-return
			service
	Caller ID		Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID
	Polarity Reversal / Wink		Yes
	EMC		EN55022/EN55024 and FCC part15 Class B
	Safety		UL

Hardware Specification

The table below lists the hardware specification of HT502.

TABLE 4: HT502 HARDWARE SPECIFICATION

	LAN Interface		2 x RJ45 10/100Mbps (integrated router)
	LED		5 LEDs (GREEN)
	Universal Switching		Input: 100-240V AC, 50/60Hz, 0.5A Max
	Power Adaptor		Output: 12V DC, 1.25A
			UL certified
	Dimension		115mm (L) x 75mm (W) x 27mm (H)
	Weight		94 g (0.21lbs)
	Temperature		32~104°F / 0~40°C
	Humidity		10% - 90% (non-condensing)
	Compliance
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				Firmware Version 1.0.4.2	Last Updated: 06/2011

BASIC OPERATIONS

Understanding HT502 Voice Prompt

HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.

	TABLE 5: HT502 IVR MENU DEFINITIONS
		Menu		Voice Prompt		Options
		Main Menu		“Enter a Menu Option”		Press “*” for the next menu option
						Press “#” to return to the main menu
						Enter 01-05, 07,10, 12-17,47 or 99		menu options
		01		“DHCP Mode”,		Press “9” to toggle the selection
				“Static IP Mode”		If using “Static IP Mode”, configure the IP address information using
						menus 02 to 05.
						If using “Dynamic IP Mode”, all IP address information comes from
						the DHCP server automatically after reboot.
		02		“IP Address “ + IP address		The current WAN IP address is announced
						If using “Static IP Mode”, enter 12 digit new IP address. You need to
						reset the HT to take affect the new IP address.
		03		“Subnet “ + IP address		Same as menu 02
		04		“Gateway “ + IP address		Same as menu 02
		05		“DNS Server “ + IP address		Same as menu 02
		07		Preferred Vocoder		Press “9” to move to the next selection in the list:
						• PCM U / PCM A
						•	iLBC
						•	G-726
						•	G-723
						•	G-729
		10		“MAC Address”		Announces the Mac address of the unit.
		12		WAN Port Web Access		Press “9” to toggle between enable / disable
		13		Firmware Server IP		Announces current Firmware Server IP address. Enter 12 digit new
				Address		IP address.
		14		Configuration Server IP		Announces current Config Server Path IP address. Enter 12 digit
				Address		new IP address.
		15		Upgrade Protocol		Upgrade protocol for firmware and configuration update. Press “9” to
						toggle between TFTP / HTTP / HTTPS
		16		Firmware Version		Firmware version information.
		17		Firmware Upgrade		Firmware upgrade mode. Press “9” to toggle among the following
						three options:
							- always check
							- check when pre/suffix changes
							- never upgrade
		47		“Direct IP Calling”		Enter the target IP address to make a direct IP call, after dial tone.
						(See “Make a Direct IP Call”.)
		70		Phone calls between FXS 1		User can make internal calls between two FXS ports on the same
				and FXS 2 port		HT502 even without being registered to SIP server. By dialing *** and
						70 user can reach the other FXS port
		86		Voice Mail		Number of Voice Mails
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	99		“RESET”		Press “9” to reboot the device
					Enter MAC address to restore factory default setting
					(See Restore Factory Default Setting section)
			“Invalid Entry”		Automatically returns to main menu
			“Device not registered”		This prompt will be played immediately after off hook If the device is
					not register and the option “Outgoing Call without Registration” is in
					NO

Five Success Tips when using the Voice Prompt

1.“*” shifts down to the next menu option

2.“#” returns to the main menu

3.“9” functions as the ENTER key in many cases to confirm an option

4.All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed).

5.Key entry can not be deleted but the phone may prompt error once it is detected

Placing a Phone Call

PHONE OR EXTENSION NUMBERS

1.Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or

2.Dial the number directly and press # (Use # as dial key” must be configured in web configuration).

Examples:

1.Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.

2.Dial an outside number (e.g. [phone]), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers.

DIRECT IP CALLS

Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

Elements necessary to completing a Direct IP Call:

1.Both HT502 and other VoIP Device, have public IP addresses, or

2.Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or

3.Both HT502 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

HT502 supports two ways to make Direct IP Calling:

Using IVR

1.Pick up the analog phone then access the voice menu prompt by dial “***”

2.Dial “47” to access the direct IP call menu

3.Enter the IP address after the dial tone and voice prompt “Direct IP Calling”

Grandstream Networks, Inc.	HT-502 User Manual	Page 10 of 32
	Firmware Version 1.0.4.2	Last Updated: 06/2011