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Gateway Profile 6

REFERENCEGUIDE

®

Contents

Chapter 1: About This Reference. . . . . . . . . . . . 1

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Accessing the online User Guide . . . . . . . . . . . . . . . . . . . . . . 2 Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . 3 Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Checking Out Your Computer . . . . . 5

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Side port panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3: Setting Up and Getting Started . . 15

Working safely and comfortably . . . . . . . . . . . . . . . . . . . . . 16 Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Setting up your computer desk and chair . . . . . . . . . . . 17 Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . 18 Avoiding discomfort and injury from repetitive strain . 18

Preparing power connections . . . . . . . . . . . . . . . . . . . . . . . 18 Protecting from power source problems . . . . . . . . . . . 18 Connecting to a broadband modem or network . . . . . . . . 19 Connecting a dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . 19 Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . 20 Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . 22 Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Premium multimedia keyboard features . . . . . . . . . . . . 23 Elite multimedia keyboard features . . . . . . . . . . . . . . . . 24 Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . 30 Installing a printer, scanner, or other device . . . . . . . . . . . 31

i

Contents

Chapter 4: Upgrading Your Computer . . . . . . . 33

Preventing static electricity discharge . . . . . . . . . . . . . . . . . 34 Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Removing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 35 Replacing the back panel . . . . . . . . . . . . . . . . . . . . . . . . 36 Replacing the processor fan . . . . . . . . . . . . . . . . . . . . . . . . . 37 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . 40 Replacing the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . 41 Replacing an optical disc drive . . . . . . . . . . . . . . . . . . . . . . . 42 Replacing the memory card reader . . . . . . . . . . . . . . . . . . . 44 Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Adding or replacing an expansion card . . . . . . . . . . . . . . . . 47 Installing a half-height expansion card . . . . . . . . . . . . . 47 Installing a full-height expansion card . . . . . . . . . . . . . . 48 Replacing the BIOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . 51

Chapter 5: Maintaining Your Computer. . . . . . 55

Setting up a maintenance schedule . . . . . . . . . . . . . . . . . . . 56 Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Cleaning optical discs . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . 61 Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . 61 Deleting unnecessary files . . . . . . . . . . . . . . . . . . . . . . . 62 Checking the hard drive for errors . . . . . . . . . . . . . . . . 63 Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . 64 Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Scheduling maintenance tasks . . . . . . . . . . . . . . . . . . . . . . . 66 Moving from your old computer . . . . . . . . . . . . . . . . . . . . . 67

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Moving with Windows Easy Transfer . . . . . . . . . . . . . . . 67 Moving files and settings manually . . . . . . . . . . . . . . . . 68

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . 71

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Modem (cable or DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Recovering your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Recovering pre-installed software and drivers . . . . . . . 90 Using Microsoft System Restore . . . . . . . . . . . . . . . . . . 95 Recovering your system to its factory condition . . . . . 98 Recovering your system using the Windows DVD . . . . 99 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Before calling Gateway Customer Care . . . . . . . . . . . . 100 Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

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Contents

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Chapter 7: Legal Notices . . . . . . . . . . . . . . . . 105

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

iv

CHAPTER1

About This Reference

About this guide

Accessing the online User Guide

Gateway contact information

Microsoft Certificate of Authenticity

For more information

1

CHAPTER 1: About This Reference

About this guide

This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

For more information

For more information about your computer, visit Gateway’s Support page atwww.gateway.com or the Web address shown on your computer’s label. TheSupport page also has links to additional Gateway documentation and detailed specifications.

Accessing the online User

Guide

In addition to this guide, the User Guide has been included on your hard drive. TheUser Guide is anin-depth,easy-to-readmanual that includes information on the following topics:

Help and technical support

Using and customizing Windows and other software

Controlling audio and video settings

Using the Internet

Protecting your files

Playing and recording media

Maintaining

To access theUser Guide:

Click (Start),All Programs, then clickGateway Documentation.

2

www.gateway.com

Gateway contact information

The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.

Microsoft Certificate of

Authenticity

The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to activate Windows.

3

CHAPTER 1: About This Reference

4

CHAPTER2

Checking Out Your

Computer

Front

Back

5

CHAPTER 2: Checking Out Your Computer

Front

DVD/CD drive

Memory card reader or

Power button/ power

 

diskette drive (optional)

indicator

6

 

 

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Component

Icon

Description

 

 

 

DVD/CD drive

 

Use this drive to listen to audio CDs, install

 

 

games and programs, watch DVDs, and store

 

 

largefilesontorecordable discs(dependingon

 

 

drive type).

 

 

This drive may be a CD, recordable CD, DVD,

 

 

or recordable DVD drive. To identify your drive

 

 

type and for more information about your

 

 

drive, see your user guide.

Memory card

 

Insert a memory card from a digital camera,

reader (optional)

 

MP3 player, PDA, cellular telephone, or other

 

 

devices into the memory card reader.

 

 

 

Diskette drive

 

Insert a standard 3.5-inchdiskette into the

(optional)

 

optional diskette drive.

Power button and

 

Press this button to turn the power on or off.

power indicator

 

You can also configure the power button to

 

 

operate in Standby/Resume mode or

 

 

Hibernate mode. The power indicator lights

 

 

when the computer is turned on.

 

 

 

7

CHAPTER 2: Checking Out Your Computer

Back

Opening for cables

Power connector

Kensington lock slot

 

 

 

Component

Description

 

 

 

Opening for cables

Route the cables that are plugged into the side ports

 

through this opening.

Power connector

Plug the power cord into this connector.

 

 

Kensington lock slot

Attach a cable lock to this slot to prevent unauthorized

 

opening, modification, and theft of your computer.

 

 

 

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Right side

Side port cover

Display controls

Back panel release latch (2)

Volume control

USB ports

Headphone jack

Microphone jack

9

CHAPTER 2: Checking Out Your Computer

Component

Icon

Description

 

 

 

 

 

 

Display controls

 

 

 

 

Press these buttons to adjust the screen

 

 

 

 

 

image.

Volume control

 

 

 

 

Press to adjust the volume level of the

 

 

 

 

 

built-inspeakers.

 

 

 

 

 

 

USB ports

 

 

 

 

Plug a USB (Universal Serial Bus) device

 

 

 

 

 

 

 

 

 

(such as a USB printer, scanner, camera,

 

 

 

 

 

 

 

 

 

 

keyboard, or mouse) into one of these

 

 

 

 

 

ports. For more information, see “Installing

 

 

 

 

 

a printer, scanner, or other device” on

 

 

 

 

 

page 31.

Microphone jack

 

 

 

 

Plug a microphone into this jack. This jack

 

 

 

 

 

is color-codedred or pink.

 

 

 

 

 

 

Headphone jack

 

 

 

 

Plug powered, analog front speakers, an

 

 

 

 

 

 

 

 

 

external amplifier, or headphones into this

 

 

 

 

 

jack. This jack is color-codedgreen.

 

 

 

 

 

Side port cover

 

 

 

 

Remove this cover to access the ports

 

 

 

 

 

underneath, such as USB, parallel, serial,

 

 

 

 

 

IEEE 1394/FireWire™, and audio jacks. For

 

 

 

 

 

more information, see “Side port panel” on

 

 

 

 

 

page 11.

 

 

 

 

 

 

Back panel release

 

 

 

 

For service, pull both of these latches (one

latches

 

 

 

 

on each side of the case) toward the back

 

 

 

 

 

of the case, then lift the back panel away

 

 

 

 

 

from the case.

 

 

 

 

 

 

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Side port panel

Important

Your computer’s hardware options and port locations may vary from this illustration.

Access the side port panel by removing the port cover on the right side of your computer.

Digital (DVI) video in port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Modem jack (optional)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telephone jack (optional)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(half-heightPCI card slot)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IEEE 1394/FireWire™

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4-pinport

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Expansion card slots

VGA in port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Parallel port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Serial port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IEEE 1394/FireWire™

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB ports

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6-pin(powered) port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ethernet (network) jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PS/2 mouse port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PS/2 keyboard port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Center/subwoofer jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

S/PDIF jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Rear speaker jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audio in/side speaker jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Headphone/front speaker jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Microphone jack

11

CHAPTER 2: Checking Out Your Computer

Component

Icon

 

Description

 

 

 

 

 

 

 

Digital (DVI) video in

 

 

 

 

 

If you have a digital video (DVI) expansion

port

 

 

 

 

 

card installed, connect its DVI out port to

 

 

 

 

 

 

this DVI in port.

Telephone jack

 

 

 

 

 

Plug a telephone into this jack (optional).

(optional)

 

 

 

 

 

The modem cable must be connected to a

 

 

 

 

 

 

walljackforthetelephonetobeconnected

 

 

 

 

 

 

to this jack. For more information on

 

 

 

 

 

 

connecting the modem, see “Connecting a

 

 

 

 

 

 

dial-upmodem” on page 19.

 

 

 

 

 

 

 

IEEE 1394/FireWire™

 

 

 

 

 

Plug IEEE 1394 (also known as Firewire®)

 

 

 

 

4-pinport

 

 

 

 

 

devices (such as a digital camcorder) into

 

 

 

 

 

 

this 4-pinIEEE 1394 port.

 

 

 

 

 

 

 

 

 

 

 

 

(VGA) in port

 

 

 

 

 

If you have an analog (VGA) video

 

 

 

 

 

 

expansion card installed, connect its VGA

 

 

 

 

 

 

out port to this VGA in port.

 

 

 

 

 

 

 

Parallel port

 

 

 

 

 

Plug a parallel device (such as a printer)

 

 

 

 

 

 

 

 

 

 

into this port. For more information, see

 

 

 

 

 

 

“Installing a printer, scanner, or other

 

 

 

 

 

 

device” on page 31.

 

 

 

 

 

 

 

Serial port

 

 

 

 

 

Pluga serial device(such asan olderdigital

 

 

 

 

 

 

camera or mouse) into this port.

 

 

 

 

 

 

 

USB ports

 

 

 

 

 

Plug a USB device (such as a printer,

 

 

 

 

 

 

 

 

 

 

 

scanner,camera,keyboard,ormouse)into

 

 

 

 

 

 

 

 

 

 

 

 

one of these ports. For more information,

 

 

 

 

 

 

see “Setting Up and Getting Started” on

 

 

 

 

 

 

page 15.

PS/2 mouse port

 

 

 

 

 

Plug a PS/2 mouse into this port.

 

 

 

 

 

 

 

PS/2 keyboard port

 

 

 

 

 

Plug a PS/2 keyboard into this port.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

S/PDIF optical audio

 

 

 

 

 

Plug an S/PDIF optical audio connection to

jack

 

 

 

 

 

this jack.

 

 

 

 

 

 

 

Microphone jack (pink

 

 

 

 

 

Plug a microphone into this jack.

 

 

 

 

 

plug)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Component

Icon

Description

 

 

 

 

 

 

 

Headphone/analog

 

 

 

 

 

If theback of yourcomputerhasfiveaudio

speakers jack (green

 

 

 

 

 

jacks, this jack is user configurable for one

plug)

 

 

 

 

 

of the following:

-OR-

 

 

 

 

 

Headphone: Plug headphones or

Front speakers jack

 

 

 

 

 

amplified speakers into this jack (Default).

 

 

 

 

 

 

Stereo out: Plug your front left and right

 

 

 

 

 

 

speakers into this jack.

 

 

 

 

 

 

For information on configuring this jack,

 

 

 

 

 

 

see “Configuring the audio jacks” on

 

 

 

 

 

 

page 30.

 

 

 

 

 

 

If the back of your computer has three

 

 

 

 

 

 

audio jacks, this jack is the

 

 

 

 

 

 

headphone/analog speaker (line out) jack.

 

 

 

 

 

 

Plug powered speakers, an external

 

 

 

 

 

 

amplifier, or headphones into this jack.

 

 

 

 

 

 

 

Modem jack

 

 

 

 

 

Plug a modem cable into this jack. For

 

 

 

 

 

 

 

 

 

 

 

more information on modems, see

 

 

 

 

 

 

“Connecting a dial-up modem” on

 

 

 

 

 

 

page 19.

 

 

 

 

 

 

 

Expansion card slots

 

 

 

 

 

Install a PCI card or graphics card into the

 

 

 

 

 

 

riser card slots.

 

 

 

 

 

 

 

IEEE 1394/FireWire™

 

 

 

 

 

Plug IEEE 1394 (also known as Firewire®)

 

 

 

 

 

6-pinport

 

 

 

 

 

devices (such as a digital camcorder) into

 

 

 

 

 

 

this 6-pinIEEE 1394 port. For more

 

 

 

 

 

 

 

 

 

 

 

 

information on connecting video devices,

 

 

 

 

 

 

see “Installing a printer, scanner, or other

 

 

 

 

 

 

device” on page 31.

Ethernet (network)

 

 

 

 

 

Plug an Ethernet networkcable or adevice

jack

 

 

 

 

 

(such as a DSL or cable modem for a

 

 

 

 

 

 

broadband Internet connection) into this

 

 

 

 

 

 

jack. For more information, see

 

 

 

 

 

 

“Connecting to a broadband modem or

 

 

 

 

 

 

network” on page 19.

 

 

 

 

 

 

 

Center/subwooferjack

 

 

 

 

 

Plug your center speaker and subwoofer

 

 

 

 

 

(orange plug)

 

 

 

 

 

into this optional jack.

 

 

 

 

 

 

For information on configuring this jack,

 

 

 

 

 

 

see “Configuring the audio jacks” on

 

 

 

 

 

 

page 30.

 

 

 

 

 

 

 

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CHAPTER 2: Checking Out Your Computer

Component

Icon

Description

 

 

 

 

Rear speaker jack

 

 

Plug your rear right and left speakers into

(black plug) (optional)

 

 

this optional jack.

 

 

 

For information on configuring this jack,

 

 

 

see “Configuring the audio jacks” on

 

 

 

page 30.

 

 

 

 

Audio input (Line in)

 

 

If theback of yourcomputerhasfiveaudio

 

 

jack (blue plug)

 

 

jacks, this jack is user configurable for one

-OR-

 

 

of the following:

Side speaker jack

 

 

Stereo in: Plug an external audio input

 

 

 

source (such as a stereo) into this jack so

 

 

 

you can record sound on your computer

 

 

 

(Default).

 

 

 

Stereo out: Plug your side left and right

 

 

 

speakers into this jack.

 

 

 

For information on configuring this jack,

 

 

 

see “Configuring the audio jacks” on

 

 

 

page 30.

 

 

 

If the back of your computer has three

 

 

 

audiojacks, this jack is the audioinput (line

 

 

 

in) jack. Plug an external audio input

 

 

 

source (such as a stereo) into this jack so

 

 

 

you can record sound on your computer.

 

 

 

 

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CHAPTER3

Setting Up and Getting

Started

Working safely and comfortably

Preparing power connections

Connecting to a broadband modem or network

Connecting a dial-up modem

Starting your computer

Turning off your computer

Restarting (rebooting) your computer

Using the keyboard

Using the mouse

Adjusting the volume

Configuring the audio jacks

Installing a printer, scanner, or other device

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CHAPTER 3: Setting Up and Getting Started

Working safely and comfortably

Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain:

Keep hands and arms parallel to the floor.

Adjust the screen so it is perpendicular to your line of sight, and the top of the screen is no higher than eye leve.

Place your feet flat on the floor or on a footrest.

Keep ventilation openings clear of obstructions.

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Hands and arms are parallel to the floor

Feet are flat on the floor

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Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter.

Use soft, indirect lighting in your work area. Do not use your computer in a dark room.

Set paper holders at the same height and distance as the monitor.

Avoid focusing your eyes on your computer screen for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects.

Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk isthe appropriate height and the chair helps you maintain good posture.

Select a flat surface for your computer desk.

Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad. If the desk is not adjustable or is too tall, consider using an adjustable chair to control your arm’s height above the keyboard.

Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps your body relaxed.

Position your chair so the keyboard is at or slightly below the level of your elbow. This position lets your shoulders relax while you type.

Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support.

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CHAPTER 3: Setting Up and Getting Started

Sitting at your computer

Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type.

Do not slouch forward or lean far back. Sit with your back straight so your knees,hips, and elbowsform right angles when you work.

Take breaks to stand and stretch your legs.

Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

Vary your activities to avoid excessive repetition.

Take breaks to change your position, stretch your muscles, and relieve your eyes.

Find ways to break up the work day, and schedule a variety of tasks.

Preparing power connections

Protecting from power source problems

Warning

High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data lossorsystem damage. Protect yourcomputer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

An uninterruptible power supply (UPS) supplies battery power toyourcomputerduring apowerfailure.Althoughyoucannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally.

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Connecting to a broadband modem or network

Important

Your computer may be equipped with a built-inEthernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the onlineUser Guide.

You can connect your computer to a cable or DSL modem or to a wired Ethernet network.

To connect to a broadband modem or to an Ethernet network:

1Insert one end of the network cable into the network jack on the right side of your computer. To see its location, see“Side port panel” on page 11.

2Insert the other end of the network cable into a cable modem, DSL modem, or network jack.

Connecting a dial-upmodem

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or fax documents.

To connect the modem:

1Insert one end of the modem cable into the modem jack on the modem at the right side of your computer. To see its location, see“Side port panel” on page 11.

2Insert the other end of the modem cable into a telephone wall jack. (The modem will not work with digital or PBX telephone lines.)

3If you want, connect a telephone to the PHONE jack on the modem on the right side of your computer.

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CHAPTER 3: Setting Up and Getting Started

Starting your computer

To start your computer:

1Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster.

2Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections.

Important

Your computer has a built-in,variable-speedfan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed.

3If you are starting your computer for the first time, follow the on-screeninstructions to select the language and time zone and to create your first user account.

4Attach and turn on any USB or audio peripheral devices, such as printers or scanners. If you need to attach a peripheral device to the parallel or serial ports, turn off your computer first. See the documentation that came with each device for its setup instructions.

5To open your computer’s main menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer’s menus, see “Using Windows Vista” and “Customizing Windows” in the onlineUser Guide.

Waking up your computer

Tip

For more information about changing the power button mode, see the “Customizing Windows” chapter in the onlineUser Guide.

When you have not used your computer for several minutes, it may enter a power-savingmode calledSleep. While in Sleep mode, the power indicator on the power button flashes.

If your computer is in Sleep mode, move the mouse, press a key on the keyboard, or press the power button to “wake” it up.

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Turning off your computer

Warning

When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

Important

If for some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left them. Waking your computer from a Sleep state is much fasterthanturning on yourcomputerafter it has been turned completely off.

To put your computer to sleep:

1Click (Start), then click(power). The computer saves your session and partially shuts down to save power.

2To “wake” your computer, press a key on the keyboard or press the power button.

To turn off your computer:

1Click (Start), click the arrow next to the lock icon, then clickShut Down. The computer turns off.

2To completely disconnect all power (such as for servicing internal components), also disconnect the power cord.

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CHAPTER 3: Setting Up and Getting Started

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer.

To restart your computer:

1Click (Start), click the arrow next to the lock icon, then clickRestart. Your computer turns off, then turns on again.

2If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on.

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Using the keyboard

Premium multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

 

 

 

 

Function keys

 

 

 

 

 

 

 

 

 

 

 

Indicators

Editing buttons

Internet buttons

Audio playback buttons Navigation keys

 

 

Internet buttons

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows keys

Application key Directional keys Numeric keypad

 

 

 

Feature

Icon

Description

 

 

 

Editing buttons

 

Press these buttons to copy, cut, and paste.

 

 

 

Function keys

 

Press these keys to start program actions. Each

 

 

program uses different function keys for

 

 

different purposes. See the program

 

 

documentation to find out more about the

 

 

function key actions.

 

 

 

Internet buttons

 

Press these buttons to launch your Internet

 

 

home page, search, or e-mailprograms.

Audio playback

 

Press these buttons to play your audio files and

buttons

 

to adjust the volume.

 

 

 

Navigation keys

 

Press these keys to move the cursor to the

 

 

beginning of a line, to the end of a line, up the

 

 

page, down the page, to the beginning of a

 

 

document, or to the end of a document.

 

 

 

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CHAPTER 3: Setting Up and Getting Started

Feature

Icon

Description

 

 

 

 

 

Indicators

 

 

 

Show if your NUM LOCK,CAPS LOCK, or

 

 

 

 

SCROLL LOCK keys are activated. Press the

 

 

 

 

corresponding key to activate the function.

 

 

 

 

 

Windows keys

 

 

 

Press one of these keys to open the Windows

 

 

 

 

 

 

 

Start menu. These keys can also be used in

 

 

 

 

combination with otherkeys to open utilities like

 

 

 

 

F (Find/Search),R (Run), andE (Computer).

 

 

 

 

 

Application key

 

 

 

Press this key toaccess shortcut menus andhelp

 

 

 

 

 

 

 

assistants in Windows.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Directional keys

 

 

 

Press these keys to move the cursor up, down,

 

 

 

 

right, or left.

Numeric keypad

 

 

 

Press these keys to type numbers when the

 

 

 

 

numeric keypad (NUM LOCK) is turned on.

 

 

 

 

 

Elite multimedia keyboard features

The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.

Sleep button Function keys

Internet buttons

Audio playback

Indicators

buttons

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows keys

Application key

Navigation keys Numeric keypad

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Feature

Icon

Description

 

 

 

 

 

Sleep button

 

 

 

Press this button to activate your computer’s

 

 

 

 

 

 

 

Sleep (power-saving)mode.

 

 

 

 

 

 

 

 

 

 

Function keys

 

 

 

Press these keys to start program actions.

 

 

 

 

Each program uses different function keys for

 

 

 

 

different purposes. See the program

 

 

 

 

documentation to find out more about the

 

 

 

 

function key actions.

 

 

 

 

 

Application buttons

 

 

 

Press these buttons to launch your Internet

 

 

 

 

home page, search for files, or launch the

 

 

 

 

calculator program.

Audio playback

 

 

 

Press these buttons to play your audio files

buttons

 

 

 

and to adjust the volume.

 

 

 

 

 

Indicators

 

 

 

Show if your NUM LOCK,CAPS LOCK, or

 

 

 

 

SCROLL LOCK keys are activated. Press the

 

 

 

 

corresponding key to activate the function.

Windows keys

 

 

 

Press one of these keys to open the Windows

 

 

 

 

Start menu. These keys can also be used in

 

 

 

 

combination with other keys to open utilities

 

 

 

 

like F (Find/Search),R (Run), and

 

 

 

 

E (Computer).

 

 

 

 

 

Application key

 

 

 

Press this key to access shortcut menus and

 

 

 

 

 

 

 

help assistants in Windows.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Editing buttons

 

 

 

Press these buttons to copy, cut, and paste.

 

 

 

 

 

Navigation keys

 

 

 

Press these keys to move the cursor to the

 

 

 

 

beginning of a line, to the end of a line, up the

 

 

 

 

page, down the page, to the beginning of a

 

 

 

 

document, or to the end of a document. Press

 

 

 

 

the arrow keys to move the cursor.

Numeric keypad

 

 

 

Press these keys to type numbers when the

 

 

 

 

numeric keypad (NUM LOCK) is turned on.

 

 

 

 

 

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CHAPTER 3: Setting Up and Getting Started

Using the mouse

Scroll wheel

Right button

Left button

The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse.

As you move the mouse, the pointer (arrow) on the display moves in the same direction.

You can use the left andright buttons on the mouse to select objects on the display.

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You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs.

To...

Do this...

 

 

 

 

 

Move the

 

 

 

Move the mouse around. If you

 

 

pointer on the

 

 

 

reach the edge of your mouse

computer

 

 

 

pad and need to move the

display

 

 

 

mouse farther, lift the mouse

 

 

 

 

and place it in the middle of the

 

 

 

 

mouse pad, then continue

 

 

 

 

moving the mouse.

 

 

 

Select an object

 

 

 

Position the pointer over the

onthecomputer

 

 

 

object. Quickly press and

display

 

 

 

release the left mouse button.

 

 

 

 

This is called clicking.

 

 

 

 

 

Start a program

 

 

 

Position the pointer over the

 

 

or open a file or

 

 

 

object. Quickly press and

folder

 

 

 

release the left mouse button

 

 

 

 

twice. This is called

 

 

 

 

double-clicking.

 

 

 

Access a

 

 

 

Position the pointer over the

shortcut menu

 

 

 

object. Quickly press and

or find more

 

 

 

release the right mouse button

information

 

 

 

once. This is called

about an object

 

 

 

right-clicking.

on the display.

 

 

 

 

 

 

 

 

 

Move an object

 

 

 

Position the pointer over the

 

 

 

onthecomputer

 

 

 

object. Press the left mouse

display.

 

 

 

button and hold it down. Move

 

 

 

 

(drag) the object to the

 

 

 

 

appropriate part of the

 

 

 

 

computer display. Release the

 

 

 

 

button to drop the object

 

 

 

 

whereyou wantit.Thisiscalled

 

 

 

 

clicking and dragging.

 

 

 

 

 

For more information about how to adjust the double-clickspeed, pointer speed,right-handorleft-handconfiguration, and other mouse settings, see the “Customizing Windows” chapter in the onlineUser Guide. For instructions on how to clean the mouse, see“Cleaning the mouse” on page 59.

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CHAPTER 3: Setting Up and Getting Started

Adjusting the volume

You can adjust volume using the volume control buttons on the right side of your computer or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.

To adjust the overall volume using hardware controls:

Press the + or- buttons on the right side of your computer.

Volume up

Volume down

-OR-

If you are using external speakers, turn the knob on the front of the speakers.

-OR-

Use the mute and volume control buttons on the keyboard. For more information, see “Using the keyboard” on page 23.

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To adjust the volume from Windows:

1Click (Volume) on the taskbar. The volume control slider opens.

2Click and drag the slider up to increase volume and down to decrease volume.

3To mute the volume, click (Mute). To restore volume, click it again.

4To adjust device volume levels, click Mixer. TheVolume Mixer dialog box opens, where you can click and drag sliders for individual devices.

Tip

Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

5Click X in thetop-rightcorner of the window to close it.

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CHAPTER 3: Setting Up and Getting Started

Help

For more information about adjusting the volume, clickStart, then clickHelp and Support. Typeadjusting volume in theSearch Help box, then press ENTER.

Configuring the audio jacks

If the side of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack. To use the audio jacks for something other than the default audio device, you need to configure the audio jacks.

To configure the audio jacks:

Shortcut

Start Ö Control PanelÖ Hardware and SoundÖ SoundÖ click the deviceÖ Configure

1Connect your audio device(s) to the computer audio jack(s).

2Click (Start), then clickControl Panel. TheControl Panel window opens.

3Click Hardware and Sound, Sound, the Playbacktab, then click Configure.

-OR-

If your computer has the Realtek Sound Effect Manager installed, double-clickthe Sound Effect Manager iconon the taskbar. TheRealtek dialog box opens.

4Follow the on-screeninstructions to configure the audio jacks for your speaker setup.

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Installing a printer, scanner, or other device

Important

Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions.

Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see“Checking Out Your Computer” on page 5.

IEEE 1394 and USB ports support plug-and-play andhot-swapping,which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time.

Help

For more information about installing peripheral devices, clickStart, then clickHelp and Support. Typeinstalling devices in theSearch Help box, then press ENTER.

Parallel and serial port devices are not plug-and-play.See the device documentation for detailed information and installation instructions.

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CHAPTER 3: Setting Up and Getting Started

32

CHAPTER4

Upgrading Your Computer

Preventing static electricity discharge

Opening the case

Replacing the processor fan

Installing memory

Replacing the power supply

Replacing the diskette drive

Replacing an optical disc drive

Replacing the memory card reader

Replacing the hard drive

Adding or replacing an expansion card

Replacing the BIOS battery

Replacing the system board

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CHAPTER 4: Upgrading Your Computer

Preventing static electricity discharge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.

To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

The componentsinsideyourcomputerareextremelysensitive to static electricity, also known as electrostatic discharge (ESD).

Before opening the computer case, follow these guidelines:

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer.

Turn off your computer.

Touch a bare metal surface on the side of the computer.

Unplug the power cord and the modem and network cables.

Caution

ESD can permanently damage electrostaticdischarge-sensitivecomponents in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Before working with computer components, follow these guidelines:

Avoid static-causingsurfaces such as carpeted floors, plastic, and packing foam.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the case

Your computer case provides easy access to internal components.

Removing the back panel

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

To remove the back panel:

1Follow the instructions in “Preventing static electricity discharge” on page 34.

2Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables.

3Place your computer face-downon a clean, soft, dry surface. (Although the photographs show the computer upright, you should place your computerface-downduring servicing to avoid tipping it over.)

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CHAPTER 4: Upgrading Your Computer

4Pull both back panel release latches (one on each side of the case) toward the back of the case, then lift the back panel away from the case.

Replacing the back panel

To replace the back panel:

1Slide the tabs on the top of the panel into the slots in the top of the case.

Slots

2Swing the lower part of the panel down and against the computer until it clicks into place.

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Replacing the processor fan

You need to remove the processor fanto replace it or toaccess system components that are behind the fan.

To replace the processor fan:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Slide the processor fan’s release lever to the left.

3Swing the top part of the fan away from the computer.

4Rotate the fan down until it stops.

5Unplug the fan’s power cable from the system board.

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CHAPTER 4: Upgrading Your Computer

6Slide the fan out of the computer.

7Plug the new fan’s power cable into the system board.

8Slide the new fan into the computer. Make sure that you line up the posts on the bottom with the guide slots inside the case.

9Rotate the fan up until it lays flat against the computer and clicks into place.

10Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

Installing memory

Whenyouupgradethe computermemory,make sure thatyou install the correct type of memory module for your computer. Your computer uses DIMM memory.

To install or replace DIMM memory:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the processor fan by following the instructions in “Replacing the processor fan” on page 37.

3Find the memory module banks on your system board.

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4If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it.

- OR -

If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

5Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into the bank until the module clicks into place. The tabs on the sides of the memory module should secure the memory module automatically.

6Replace the processor fan by following the instructions in “Replacing the processor fan” on page 37.

7Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

8Return your computer to its upright position.

9Reconnect the cables and the power cord.

10Turn on your computer. Windows starts and the Windows desktop appears.

11Click (Start),right-clickComputer, then clickProperties. The amount of memory in your computer is displayed.

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Replacing the power supply

To replace the power supply:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the processor fan by following the instructions in “Replacing the processor fan” on page 37.

3Unplug the power supply from the system board.

4Pull the power supply release lever out (toward you) until the power supply slides freely, then slide the power supply out of the computer.

5Slide the new power supply into the power supply bay until it clicks into place.

6Plug the new power supply into the system board.

7Replace the processor fan by following the instructions in “Replacing the processor fan” on page 37.

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8Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

Replacing the diskette drive

To replace the diskette (floppy) drive:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the power supply by following the instructions in “Replacing the power supply” on page 40. You do not need to unplug the power supply from the system board.

3Pull the diskette drive release latch out (toward you).

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4Slide the diskette drive out (toward you) until it stops, then unplug the cables from the drive.

5Return your computer to its upright position, then slide the diskette drive out the front of the computer.

6Slide the new drive into the computer from the front until the front of the drive is flush with the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

7Lay the computer face-down,then reconnect the cables to the drive.

8Replace the power supply by following the instructions in “Replacing the power supply” on page 40.

9Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

Replacing an optical disc drive

To add replace an optical drive:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

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2Pull the optical drive release latch out (toward you).

3Unplug the cables from the optical drive.

4Return your computer to its upright position, then slide the optical drive out the front of the computer.

5Slide the new drive into the computer from the front until the front of the drive is flush with the front of the computer, then slide the drive release lever forward (away from you) to lock the drive into place.

6Lay the computer face-down,then reconnect the cables to the drive.

7Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

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Replacing the memory card reader

To replace the memory card reader:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the power supply by following the instructions in “Replacing the power supply” on page 40. You do not need to unplug the power supply from the system board.

3Pull the card reader release latch out (toward you).

4Slide the card reader out(towardyou)untilitstops,then unplug the cable from the drive.

5Return your computer to its upright position, then slide the card reader out the front of the computer.

6Slide the new card reader into the computer from the front until the front of the reader is flush with the front of the computer, then slide the card reader release lever forward (away from you) to lock the card reader into place.

7Lay the computer face-down,then reconnect the cable to the card reader.

8Replace the power supply by following the instructions in “Replacing the power supply” on page 40.

9Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

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Replacing the hard drive

To replace the hard drive:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Unplug the cables from the hard drive.

3Push the hard drive release lever to the left, then pull the lever out (toward you) as far as the lever will go. The lever pulls the hard drive out.

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4Grasp the hard drive itself, then pull it the rest of the way out of your computer.

5Make sure the hard drive release lever is still fully extended, then slide the new hard drive all the way into the hard drive bay by pushing on the hard drive itself (not the lever). Make sure that you slide the drive in until it is flush with the edge of the hard drive bay.

6Reconnect the cables to the drive.

7Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

8Reconnect all external cables and the power cord.

9Turn on your computer.

10If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer.Formore information on restoring your system, see “Recovering your system” on page 89.

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Adding or replacing an expansion card

You can install a half-heightPCI card, afull-heightPCI card, or a video card in your computer.

Installing a half-heightexpansion card

To install ahalf-heghtexpansion card:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the PCI riser card assembly by pulling on its green handle.

Caution

Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.

3Slide a half-heightPCI card into thehalf-heightPCI slot. You can slightly seesaw the cardend-to-endto help insert the card, but do not bend the card sideways.

Half-heightPCI slot

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4Replace the PCI riser card by sliding it back into place.

5Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

Installing a full-heightexpansion card

To install afull-heightexpansion card:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the PCI riser card by pulling on its green handle.

Caution

Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.

3Press the two tabs on the card retention lever together, then lift the card retention lever out of the way.

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4Remove the metal EMI shield next to the slot you are adding a card to. The PCI card slot is the slot furthest from the riser card handle, and the graphics card slot is the slot closest to the handle.

5Slide a PCI card into the PCI slot, or slide a graphics card into the graphics card slot. You can slightly seesaw the card end-to-endto help insert the card, but do not bend the card sideways.

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6Press the card retention lever down until it clicks into place.

7Replace the PCI riser card by sliding it back into place.

8Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

Replacing the BIOS battery

Warning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions.

If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer.

To replace the battery:

1Restart your computer.

2During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens.

3Because changing the BIOS battery will reset the BIOS to factory default settings, write down the values you may have changed from the factory settings, then exit from the utility.

4Remove the back panel by following the instructions in “Opening the case” on page 35.

5Remove the processor fan by following the instructions in “Replacing the processor fan” on page 37.

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6Locate the old battery on the system board and note its orientation. You will need to install the new battery the same way.

Battery

7Push the battery release tab. The battery pops out of the socket.

8Make sure that the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place.

9Replace the processor fan by following the instructions in “Replacing the processor fan” on page 37.

10Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

11Reconnect all external cables and the power cord.

12Turn on your computer, and press F2 during startup to open the BIOS Setup utility.

13In the BIOS Setup utility, restore any settings that you wrote down in Step 3.

14Save all your settings and exit the BIOS Setup utility.

Replacing the system board

To replace the system board:

1Remove the back panel by following the instructions in “Opening the case” on page 35.

2Remove the riser card assembly by following the instructions in “Adding or replacing an expansion card” on page 47.

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3Remove the processor fan by following the instructions in “Replacing the processor fan” on page 37.

4Loosen the four screws that secure the heat sink to the processor, then remove the heat sink. The screws are captive screws, so they will not fall out of the heat sink.

Heat sink screws

Heat sink screws

5Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) You can also mark the cables with tape labels to simplify reconnecting cables later.

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6Remove the seven screws that secure the system board to the case.

Screws

Screws

7Slide the system board to the right until it slides free from the case, then remove it completely from the case.

8Slide the new system board into place, then replace the seven screws you removed previously.

9Replace the heat sink and tighten the four captive screws.

10Replace the processor fan by following the instructions in “Replacing the processor fan” on page 37.

11Replace the riser card assembly by following the instructions in “Adding or replacing an expansion card” on page 47.

12Replace the back panel by following the instructions in “Replacing the back panel” on page 36.

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CHAPTER5

Maintaining Your

Computer

Setting up a maintenance schedule

Caring for your computer

Cleaning your computer

Updating Windows

Using BigFix

Managing hard drive space

Scheduling maintenance tasks

Moving from your old computer

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Setting up a maintenance schedule

Use the following table to set up a regular maintenance schedule.

Maintenance task

Weekly

Monthly

When

 

 

 

needed

 

 

 

 

Check for viruses

X

X

X

 

 

 

 

Run Windows Update

X

 

X

 

 

 

 

Manage hard drive space

 

 

X

 

 

 

 

Clean up hard drives

 

X

X

 

 

 

 

Scan hard drive for errors

 

X

X

 

 

 

 

Defragment hard drive

 

X

X

 

 

 

 

Back up files

X

X

X

 

 

 

 

Clean computer case and

 

 

X

peripheral devices

 

 

 

 

 

 

 

Caring for your computer

To extend the life of your computer:

Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

When transporting your computer, we recommend that you put it in the original packaging materials.

Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives.

Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted.

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Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in expensive repairs that are not covered under a standard warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer.

Do not block the ventilation fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer.

When storing your computer for an extended period of time, unplug AC power.

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit:

A soft, lint-freecloth

An aerosol can of air that has a narrow, straw-likeextension

Cotton swabs

An optical disc drive cleaning kit

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Cleaning the exterior

Warning

When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

Always turn off your computer and other peripheral devices before cleaning any components.

Use a damp, lint-freecloth to clean your computer and other parts of your system. Do not use household abrasive or solvent cleaners because they can damage the finish on components.

Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents.

Cleaning the keyboard

You should occasionally clean the keyboard to remove dust and lint trapped under the keys.

To clean the keyboard:

1Use an aerosol can of air with a narrow, straw-likeextension to remove dust and lint trapped under the keys.

2If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the monitor

Caution

Aflat-paneldisplay is made of specially coated glass and can be scratched or damaged by abrasive orammonia-basedglass cleaners.

To clean the screen:

To clean the screen, use a soft cloth and water to clean the screen. Dampen the cloth (never apply liquid directly to the screen), then wipe the screen with the cloth.

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Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

To clean the mouse:

Wipe the bottom of the mouse with a damp, lint-freecloth.

Cleaning optical discs

Optical discs (CDs, DVDs, and Blu-rayDiscs) get dirty from frequent handling.

To clean an optical disc:

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

Updating Windows

Windows Update helps you keep your computer up-to-date.Use Windows Update to choose updates for your computer’s operating system, software, and hardware. New content is added to the site regularly, so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer.

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For information on running Windows Update, see “Windows Update” in the online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see “Protecting Your Computer” in the online

User Guide.

Help

For more information about Windows Update, clickStart, then clickHelp and Support. Typewindows update in theSearch Help box, then press ENTER.

Using BigFix

BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix.

To start BigFix:

1Click (Start), All Programs, Accessories, System Tools, then click BigFix.

2To learn more about BigFix, click Help, then click

Tutorial.

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Managing hard drive space

Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files.

Checking hard drive space

To check hard drive space:

Shortcut

Start Ö ComputerÖ right-clickdriveÖ Properties

1Click (Start) then clickComputer. TheComputer window opens.

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2Right-clickthedrivethat you want tocheckfor available file space, then clickProperties. Drive space information appears.

Deleting unnecessary files

Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

To delete unnecessary files:

Shortcut

Start Ö ComputerÖ right-clickdriveÖ PropertiesÖ

Disk Cleanup

1Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens.

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2Click one of the options:

My files only cleans only the folders for the currently logged in user.

Files from all users on this computer cleans all folders.

The Disk Cleanup dialog box opens.

3Click to select the types of files you want to delete, then click OK. The types of files you indicated are deleted.

Help

For more information about keeping the hard drive free of unnecessary files, clickStart, then clickHelp and Support. Typedisk cleanup in theSearch Help box, then press ENTER.

Checking the hard drive for errors

The Error-checkingprogram examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run Error-checkingonce a week. If you use your computer less frequently, once a month may be adequate. Also useError-checkingif you encounter hard drive problems.

To check the hard drive for errors:

1Click (Start) then clickComputer. TheComputer window opens.

2Right-clickthe drive that you want to check for errors, clickProperties, then click theTools tab.

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3Click Check Now, then clickStart. Your drive is checked for errors. This process may take several minutes.

Important

Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check, then restart your computer.

After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

4Correct any problems that are found by following the on-screeninstructions.

5Click OK.

Help

For more information about checking the hard drive for errors, clickStart, then clickHelp and Support. Typechecking for disk errors in theSearch Help box, then press ENTER.

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While Disk Defragmenter is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

Tip

Because defragmenting a drive may take hours to complete (depending on the size of the drive being defragmented), consider starting the process when you will not need the computer for several hours.

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To defragment the hard drive:

1Disconnect your computer from the network.

2Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens.

3Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.

Help

For more information about defragmenting the hard drive, click

Start, then clickHelp and Support. Typedefragmenting in the

Search Help box, then press ENTER.

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable optical disc (ifyouhave a recordable drive). Use a backup device, such as a recordable discdrive, to do a complete hard drive backup. If you do not have a high-capacitybackup device and you want to purchase one, you can visit the Accessories Store atwww.gateway.com.

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To back up files:

1Click (Start) then clickComputer. TheComputer window opens.

2Right-clickthe drive that you want to back up, clickProperties, then click theTools tab.

3Click Backup Now, then click Run a file backup now.

4Follow the on-screeninstructions to select a backup storage location and the files and folders to back up.

Help

For more information about backing up files, clickStart, then clickHelp and Support. Typebackup in theSearch Help box, then press ENTER.

Scheduling maintenance tasks

Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors.

Important

Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

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To start the Task Scheduler:

1Click (Start), All Programs, Accessories, System Tools, then click Task Scheduler. The Task Scheduler dialog box opens.

2Click Create Basic Task for basic tasks or clickCreate Task for more complex tasks, then follow theon-screeninstructions to finish setting up and scheduling the task.

Help

For more information about scheduling tasks, clickStart, then clickHelp and Support. Typetask scheduler in theSearch Help box, then press ENTER.

Moving from your old computer

Moving with Windows Easy Transfer

You can move your files, folders, software settings, and user accountsettings(suchasdisplay,Internet,ande-mailsettings)from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

While using Windows Easy Transfer, you will not be able to run other tasks on the computers.

Important

If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive.

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To move files and settings from your old computer:

1If you want to transfer program settings to your new computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer.

2Click (Start), All Programs, Accessories, System Tools, then click Windows Easy Transfer. The Windows Easy Transfer dialog box opens.

3Click Next, clickStart a new transfer, then follow theon-screeninstructions to complete the transfer.

Help

For more information about transferring files, clickStart, then clickHelp and Support. Typetransferring files in theSearch Help box, then press ENTER.

Moving files and settings manually

You can manually transfer your personal data files by copying them to a network location or to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive.

Findingyourdocuments

Many programs save your personal data files in the Documents orMy Documents folder. Look in your old computer’s documents folder for personal data files.

To find files in the documents folder:

1In Windows Vista, click (Start), then clickDocuments. TheDocuments folder opens and displays many of your saved personal data files. Go toStep 4.

- OR -

In Windows XP, click Start, then clickMy Documents. TheMy Documents window opens and displays many of your saved personal data files. Go toStep 4.

- OR -

In Windows 98, Windows Me, or Windows 2000, double-clicktheMy Computer icon on the desktop. Go to the next step.

2Double-clicktheC:\ drive icon.

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3Double-clicktheMy Documents folder. TheMy Documents window opens and displays many of your saved personal data files.

4Copy your personal data files to removable media or to another computer on your network.

Findingother files

Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide.

You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period). For example, a document file might have a .DOC extension and a spreadsheet file might have an .XLS extension.

File type

File usually ends in...

 

 

Documents

.DOC, .TXT, .RTF, .HTM, .HTML, .DOT

 

 

Spreadsheets

.XLS, .XLT, .TXT

 

 

Pictures

.JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS

 

 

Movies

.MPEG, .MPG, .AVI, .GIF, .MOV

 

 

Sound and music

.WAV, .CDA, .MP3, .MID, .MIDI, .WMA

 

 

To find files using Find or Search:

1In Windows Vista, click (Start), then clickSearch. TheSearch Results window opens.

- OR -

In Windows XP, click Start, then clickSearch. The

Search Results window opens.

- OR -

In Windows 98, Windows Me, or Windows 2000, click

Start, Findor Search, then click For Files or Folders. The Search Results window opens.

2Type the filename you want to search for, then press ENTER. The search results are displayed.

3To learn about more search options, click Help.

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CHAPTER6

Troubleshooting

Safety guidelines

First steps

Troubleshooting

Recovering your system

Telephone support

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Safety guidelines

While troubleshooting your computer, follow these safety guidelines:

Warning

Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and power cord are connected.

Warning

Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 34.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

-Power cords or plugs are damaged

-Liquid has been spilled into your computer

-Your computer was dropped

-The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

First steps

If you have problems with your computer, try these things first:

Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power.

If you use a power strip or surge protector, make sure that it is turned on.

If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

Make sure that your hard drive is not full.

If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

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If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

If an error occurs in a program, see the program’s printed documentation or the online help.

Help

For more information about troubleshooting, clickStart, then clickHelp and Support. Typetroubleshooting in theSearch Help box, then press ENTER.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Add-incards

The computer does not recognize an add-incard

Shut down and restart your computer.

Make sure that you have installed the required software. For more information, see the documentation that came with your add-incard.

Audio

See “Sound” on page 88.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

Make sure that the disc label is facing up, then try again.

Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive.

If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and Media Files”chapter in the online User Guide.

Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

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Clean the disc. For more information, see “Cleaning optical discs” on page 59.

Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled.

Make sure that the drive is configured correctly by following the instructions in the drive documentation.

Reinstall the device driver.

An audio CD does not produce sound

Make sure that the disc label is facing up, then try again.

Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 28.

Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 28.

Make sure that the speaker cables are connected correctly and securely.

Shut down and restart your computer.

Clean the disc. For more information, see “Cleaning optical discs” on page 59.

Reinstall the audio device drivers.

A DVD movie will not play

Make sure that you have a DVD drive. To identify your drive type, see the “Using Drives and Media Files” chapter in the online User Guide..

Make sure that the disc label is facing up, then try again.

Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the DVD drive.

Shut down and restart your computer.

Clean the disc. For more information, see “Cleaning optical discs” on page 59.

Reinstall the device driver.

Make sure that the DVD program has been installed on your computer.

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DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your computer’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code for the disc. The regional code for the disc is on the disc, disc documentation, or disc packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

Diskette drive

The diskette drive is not recognized

Shut down and restart your computer.

You cannot save a file to diskette or you see the message “disk is full or write-protected”

Make sure that the write-protectiontab on theupper-rightcorner of the diskette is down (unprotected).

Delete unnecessary files on the diskette and try again.

Make sure that the diskette you are using is IBM-compatible.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

Run Error-checkingon the diskette. For more information, see“Checking the hard drive for errors” on page 63. If errors are detected and corrected, try using the diskette again.

You see an “Access Denied” or “Write protect” error message

Move the write-protectiontab in theupper-rightcorner of the diskette down (unprotected).

The diskette may be full. Delete unnecessary files on the diskette and try again.

Make sure that the diskette you are using is IBM-compatible.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

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You see a “Disk is full” error message

Delete unnecessary files on the diskette.

Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive.

Run Error Checking on the diskette. For more information, see “Checking the hard drive for errors” on page 63.

You see a “Non-systemdisk” or “Disk error” error message

Eject the diskette from the diskette drive, then press

ENTER.

Make sure that the diskette you are using is IBM-compatible.

The diskette drive LED is lit continuously

Remove the diskette from the drive. If the light stays on, try restarting your computer.

DVD drives

See “CD or DVD drives” on page 73.

Ethernet

You cannot see the other computers on your network

Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router.

Make sure that all computers are plugged into a powered electrical outlet and turned on.

Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router.

Make sure that all computers on your network have the same workgroup name.

Make sure that all computers are using the same Subnet Mask.

If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.

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The computer does not recognize an add-inEthernet card

Shut down and restart your computer.

Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card.

Reseat the card. For more information, about opening your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card.

Your Ethernet network is running slower than you expect

If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

File management

Help

For more information about restoring deleted files, click Start, then click

Help and Support. Type System Restore in the Search Helpbox, then press ENTER.

A file was accidentally deleted

If a file was deleted while holding down the SHIFT key, the file cannot be restored.

To restore deleted files:

1Double-clicktheRecycle Bin icon.

2Right-clickthe file you want to restore, then clickRestore. The file is restored to the place where it was originally deleted from.

If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored.

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Hard drive

You see an “Insufficient disk space” error message

Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” on page 62.

Help

For more information about file management, clickStart, then clickHelp and Support. Typefile management in theSearch Help box, then press ENTER.

Empty the Recycle Bin by right-clickingtheRecycle Bin icon, then clickingEmpty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

You see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.Forinstructionsonfixing hard driveproblems, see “Checking the hard drive for errors” on page 63.

The hard drive cannot be accessed, or you see a “General failure reading drive C” error message

If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

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Internet

See also “Modem (dial-up)” on page 81.

You cannot connect to the Internet

If you are using a dial-upmodem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

- OR -

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See your setup poster to make sure that the connections have been made correctly.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

Make sure that you do not have a problem with your modem. For more information, “Modem (dial-up)” on page 81.

Help

For more information about troubleshooting Internet connections, clickStart, then clickHelp and Support. Typetroubleshooting connections in theSearch Help box, then press ENTER.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-checkthe URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

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Connecting to a Web site takes too long

Many factors can affect Internet performance:

The condition of the telephone lines in your residence or at your local telephone service

The condition of the Internet computers to which you connect and the number of users accessing those computers

The complexity of graphics and multimedia on Web pages

Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer

People are sending you e-mailmessages, but you have not received any mail

Click the receive button in your e-mailprogram.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer.

Remove all extension cables and switch boxes.

Clean the keyboard by using an aerosol can of air with a narrow, straw-likeextension to remove dust and lint trapped under the keys.

Try a keyboard that you know works to make sure that the keyboard port works.

Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

Make sure that nothing is resting on the keyboard.

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

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Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard.Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

Reboot your computer.

Modem (cable or DSL)

See the documentation that came with your modem for additional troubleshooting information.

Modem (dial-up)

See also “Internet” on page 79.

Your modem does not dial or does not connect

Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See your setup poster to make sure that the connections have been made correctly.

Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.

Make sure that the modem cable is less than 6 feet (1.8 meters) long.

Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.

If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly.

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To check the dialing properties:

1Click (Start), then clickControl Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

3If this is the first time you have accessed this category, the Location Information dialog box opens. Enter the information for your area, then clickOK.

4Click the Dialing Rules tab, click the location from which you are dialing, then clickEdit.

5Make sure that all settings are correct.

Help

For more information about dialing properties, clickStart, then clickHelp and Support. Typedialing in theSearch Help box, then press ENTER.

Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem.

Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.

Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

Try another telephone line (either a different telephone number in your house or a telephone line at a different location). If you can connect on this line, call your telephone service.

Try connecting with the modem at a lower connection speed. If reducing the connect speed lets you connect, call your telephone service. The telephone line may be too noisy.

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You cannot connect to the Internet

The ISP may be having technical difficulties. Contact your ISP for technical support.

See if the modem works with a different communications program. The problem may be with just one program.

Review the troubleshooting information under “Internet” on page 79.

Your 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your computer

Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See your setup poster to make sure that the connections have been made correctly.

If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

Use the modem cable that came with your computer. Some telephone cablesdonotmeetcablestandardsand may cause problems with the connection.

Shut down and restart your computer.

Run Windows modem diagnostics.

To run modem diagnostics:

1Close all open programs.

2Click (Start), then clickControl Panel. The

Control Panel window opens.

3Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

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4Click the Modems tab, click your modem, then click

Properties. The Modem Propertiesdialog box opens.

5Click the Diagnostic tab, then clickQuery Modem. If information about the modem appears, the modem passed diagnostics. If no modem information isavailable, awhite screenappearswith no data, or if you get an error such asport already open orthe modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, clickStart, then clickHelp and Support. Typemodem troubleshooting in the

Search Help box, then press ENTER.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. Youmayhearunusualhandshakingsoundswhenthemodems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click (Start), then clickControl Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.

3Click the Modems tab, click the modem you want to adjust, then clickProperties.

4Click the Modem tab, then adjust theSpeaker volume control.

5Click OK twice to close thePhone and Modem Options dialog box.

Monitor

The screen resolution is not correct

Change the screen resolution from the Display Settings dialog box. For more information, see the “Customizing Windows” chapter in the onlineUser Guide.

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The computer is running but there is no picture

Adjust the brightness and contrast controls to the center position.

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

Non-shieldedspeakers are not placed too close to the monitor.

The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer.

The text on the display is dim or difficult to read

Adjust the brightness and contrast controls.

Change the display settings. For more information, see the “Customizing Windows” chapter in the online User Guide.

Move the computer away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

For more information about display types, see your monitor and video card documentation.

Help

For more information about changing the screen resolution, clickStart, then clickHelp and Support. Typescreen resolution in theSearch Help box, then press ENTER.

Mouse

The mouse does not work

Make sure that the mouse cable is plugged in correctly.

Shut down and restart your computer.

Remove all extension cables and switch boxes.

Try a mouse you know is working to make sure that the mouse port works.

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The mouse works erratically

If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the “Networking Your Computer” chapter in the online User Guide.

Help

For more information about network troubleshooting, clickStart, then clickHelp and Support. Typenetwork troubleshooting in theSearch Help box, then press ENTER.

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on.

If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

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Printer

The printer will not turn on

Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

Check the cable between the printer and your computer. Make sure that it is connected to the correct port.

Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

Check the cable for bent or broken pins.

If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1Click (Start), then clickControl Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click theChange Default Printer option under thePrinters category. ThePrinter window opens.

3Right-clickthe printer you want to be the default printer, then clickSet as Default Printer.

Reinstall the printerdriver.See the guide that came with your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1Click (Start), then clickControl Panel. The

Control Panel window opens.

2Click Hardware and Sound, then click thePrinters category. ThePrinters window opens.

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3Right-clickthe printer you want to use. If the menu shows a check mark next toUse Printer Offline, clickUse Printer Offline to clear the check mark.

Wait until files have been printed before sending additional files to the printer.

If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Help

For more information about printer troubleshooting, clickStart, then clickHelp and Support. Typeprinter troubleshooter in theSearch Help box, then press ENTER.

Sound

You are not getting sound from the speakers

Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 28.

Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 28.

If you are using external speakers, see the speaker setup poster to check your speaker connections.

Make sure that the universal jacks are configured correctly. For more information, see “Configuring the audio jacks” on page 30.

Help

For more information about sound troubleshooting, click Start, then click

Help and Support. Type sound troubleshooter in the Search Helpbox, then press ENTER.

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Recovering your system

Most computer problems can be solved by following the information in “Troubleshooting” on page 73 or in the technical support pages atwww.gateway.com.Problem-solvingmay also involvere-installingsome or all of the computer’s software (also calledrecovering orrestoring your system). Gateway provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see“Preparing for software and device driver recovery” on page 90.

To recover software and device drivers that were pre-installedat the factory, see“Recovering pre-installed software and drivers” on page 90.

To return your system to a previous condition when it was working correctly, see “Using Microsoft System Restore” on page 95.

To completely recover your system to its factory condition, see “Recovering your system to its factory condition” on page 98.

If you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installedsoftware and device drivers using recovery discs that you created. (Your computer must have a recordable disc drive to use these options.)

To re-installWindows using the Windows DVD, see“Recovering your system using the Windows DVD” on page 99.

To re-installyourpre-installedsoftware and device drivers using recovery discs, see“Recovering pre-installed software and drivers using recovery discs” on page 94.

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Recovering pre-installedsoftware and drivers

You can perform a partial recovery by recovering the software and device driversthat were pre-installedat the factory.If you need to recover software that didnot comepre-installedon your system, you need to follow that software’s installation instructions.

You can recover pre-installedsoftware and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center.

Preparingforsoftware and device driver recovery

You can usually recover your pre-installedsoftware and drivers from your hard drive. However, if you everre-installWindows from the Windows DVD or install a new hard drive, you will need to recover yourpre-installedsoftware and drivers using a set ofsoftware and driver recovery discs. Because these discs do not come with your computer, you should create your own set.

Caution

Although you may not be expecting to need recovery discs, we recommend that you prepare for any eventuality and create a set of recovery discs while you have the opportunity.

You should create a set of discs for recovering your pre-installedsoftware and device drivers, in case you will need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.)

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To create discs for recoveringpre-installedsoftware and drivers:

1Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

2Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.

3Click Create system recovery discs, then click Next.

4Insert a blank, recordable disc into a recordable disc drive, then click Next. If anAutoPlay dialog box opens, click thex in theupper-rightcorner to close it.

A dialog box opens that tells you the number of blank discs you will need to create a full set of recovery discs.

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5If you have enough blank discs of the specified type, click I have enough discs, then clickNext. If you do not have enough discs, choose a different disc type, or clickCancel.

The disc recording begins. Label the discs as they are completed.

Important

Use a permanent marker to label each disc “Software and Driver Recovery,” along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x,2 of x,3 of x, and so on.

Tip

After a recovery disc is created, your computer names the discRecovery13 for disc 1 of a3-discset,Recovery23 for disc 2, and so on.

6If multiple discs are required, insert the additional blank disks when prompted.

7When the process is finished, the Congratulations! window opens.

8Click Finish.

9Remove your final disc, then label all of the discs and store them in a safe place.

Recoveringpre-installedsoftwareand driversusing

GatewayRecoveryCenter

To recover specific drivers and software:

1Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

Important

If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 94.

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2To recover software that was pre-installed,click

Programs, then click Application recovery.

- OR -

To recover device drivers that were pre-installed,click

Hardware, then click Device driver recovery.

3Click the software or driver you want to recover, then click Next.

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Recoveringpre-installedsoftwareand driversusing recovery discs

If you created a multiple-discset of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the software or driver you need to recover, try another disc.

To recover software and drivers using recovery discs:

1Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears,

click Run Grc_Vista.exe.

The disc’s Gateway Recovery Center starts.

2To recover pre-installedsoftware, clickApplication recovery, click the software you want to recover, then clickNext.

- OR -

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To recover pre-installeddevice drivers, clickDevice driver recovery, click the type of driver you want to recover, then clickNext.

3If the software or driver is not shown on the list, and you have a multiple-discset of recovery discs, close Gateway Recovery Center and try another disc.

Using Microsoft System Restore

Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points. In most cases ofhard-to-resolvesoftware problems, you can return to one of these restore points to get your system running again.

Windows automatically creates an additional restore point each day and each time you install software or device drivers. You can also create a restore point manually. For instructions, see “Manually creating a restore point” on page 97.

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To restore using Microsoft System Restore:

1Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens.

2On the left side of the window, click Repair Windows using System Restore, then clickNext. TheChoose a restore point dialog box opens.

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3Click the restore point you want, click Next, then clickFinish. A confirmation message box appears.

4Click Yes. Your system is restored using the restore point you specified.

Manuallycreatinga restorepoint

To manually create a restore point:

1Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens.

2On the left side of the window, click Create a restore point or change settings, then clickNext. TheSystem Properties dialog box opens to theSystem Protection tab.

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3Click Create. The Create a restore pointdialog box opens.

4Type a description forthe restore point (such asthe date and time), then click Create. The restore point is created.

5Click OK.

Recovering your system to its factory condition

If your computer’s problems are not solved by any of the otherrecoveryoptions,youmay need torecoveritshard drive to its factory condition. This process is called a factory recovery.

Caution

A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and anypre-installedsoftware and device drivers. If you are able to access important files on your hard drive, back them up now.

To delete everything on your hard drive andre-installall factory software:

1If you can still run Windows:

aClick (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The

Gateway Recovery Center opens.

bClick Recovery, then clickNext. Your computer restarts.

- OR -

If you cannot run Windows:

cTurn on or restart your computer.

dWhile the computer is starting up, repeatedly press F8 until theRecovery Options screen opens. If Windowsloadsinstead,restart thecomputerand try again.

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2Press the arrow keys on your keyboard to select Repair Your Computer, then pressENTER.

Gateway System Recovery starts, and the System Recovery Optionsdialog box opens.

3Select a language and keyboard layout, then click Next.

4Click the User name box to select a Windows user account, click in thePassword box and type the user account’spassword (ifany),thenclickNext.TheSystem Recovery Options menu opens.

5Click Restore Application. The Welcome to Gateway System Recovery window opens.

6Click Next, click Full factory recovery, then click Next.

Caution

Continuing with the full factory recovery will delete everything on your hard drive. If your computer has multiple hard drives, recovery will delete everything on only the primary (operating system) hard drive. If your computer’s hard drive has multiple partitions, recovery will delete everything on only the operating system partition.

7Click Yes, then clickNext. TheFactory image recovery window opens, which shows you the progress of the system recovery.

When recovery is finished, the Recovery is complete window opens.

8Click Finish, then clickRestart. Your computer restarts into its original factory condition.

Recovering your system using the

Windows DVD

If you install a new hard drive or completely re-formatyour original hard drive, you must recover your system using the Windows Vista operating system DVD. You will also need to recover your computer’spre-installedsoftware and device drivers.

To completelyre-installWindows:

1Insert the Windows DVD into one of your computer’s DVD-capabledrives, then restart your computer.

2When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears.

3Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow theon-screeninstructions.

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4After Windows is completely re-installed,use your software and driver recovery discs to recover your computer’spre-installedsoftware and device drivers. For instructions, see“Recovering pre-installed software and drivers using recovery discs” on page 94.

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow theserecommendationsbefore contactingGatewayCustomer Care:

Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

If you have recently installed hardware or software, make sure that you have installed it according to the instructionsprovided with it. If youdid not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

If you have “how to” questions about using a program, see:

Online Help

Printed documentation

The Microsoft Windows documentation

The software publisher’s Web site

See the troubleshooting section of this chapter.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

-Power cords or plugs are damaged

-Liquid has been spilled into your computer

-Your computer was dropped

-The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

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Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.

Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps.

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Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.

Automated troubleshooting system

Service description

 

How to reach

 

 

Use an automated menu system and your telephone

800-846-2118

keypad to find answers to common problems.

 

(US and Canada)

 

 

 

 

 

Telephone numbers

 

 

 

You can access the following services through your telephone

 

to get answers to your questions:

 

 

 

 

Resource

Service description

How to reach

 

 

 

Answers by

Get tutorial assistance for

www.gateway.com/answers

Gateway

hardware and software issues.

 

 

 

 

 

 

Gateway

Talk to a Gateway Customer

Customer

Care representative about a

Care

non-tutorialtechnical support

 

question.

 

(See “Before calling Gateway

 

Customer Care” on page 100

 

before calling)

 

TDD Customer Care (for hearing

 

impaired) is available:

 

Weekdays 8:00 a.m. - 10:00 p.m.

 

Pacific Time

 

Weekends 8:00 a.m. - 7:00 p.m.

 

Pacific Time

Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer.

605-232-2191

Sales,

Get information about available

800-846-2000

(US)

accounting,

systems, pricing, orders, billing

888-387-7752

(Canada)

and

statements,warrantyservice,or

 

 

warranty

other non-technicalissues.

 

 

 

 

 

 

102

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Self-help

If you have how-to questions about using yourGateway-suppliedhardware or software, see the following resources:

The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-suppliedhardware can be found in our Web site's Documentation Library.

This Reference Guideand the online User Guide.

The software publisher’s Web site.

Help

For morehow-toinformation about Windows, clickStart, then clickHelp and Support. Typepractice in theSearch Help box, then press ENTER.

Tutoring

Answers by GatewaySM is a telephone service that provides answers to all of your “How do I...” questions on Gateway computers. For more information, go towww.gateway.com/answers.

Training

Gateway provides the following computer-basedtraining:

Resource

Service description

For more information

 

 

 

Gateway

A variety of courses and

www.gateway.com/training

Learning

tutorials are available on CD.

 

Libraries

Select from several

 

 

easy-to-uselearning libraries.

 

Online

More than 450 online courses

www.learnwithgateway.com

Trainingfrom

are available from

 

Learn With

Learn With Gateway. All you

 

Gateway

have to do is go online and log

 

 

in. You select the subject

 

 

matter, and the learning

 

 

format (self-pacedtutorials or

 

 

virtual classrooms), all from

 

 

the comfort of your computer.

 

 

 

 

103

CHAPTER 6: Troubleshooting

104

AppendixA

Legal Notices

Important safety information

Regulatory compliance statements

Environmental information

Notices

105

Appendix A: Legal Notices

Important safety information

Warning

Always follow these instructions to help guard against personal injury and damage to your Gateway system.

Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Setting up your system

Read and follow all instructions marked on the product and in the documentation before you operate your system. Retainall safety andoperatinginstructions for future use.

Do not use this product near water or a heat source such as a radiator.

Set up the system on a stable work surface.

The product should be operated only from the type of power source indicated on the rating label.

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openingsinthecomputercaseareprovidedforventilation.Donotblockorcoverthese openings.Make sureyouprovideadequate space,atleast6inches (15cm),aroundthe system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings.

Some products are equipped with a three-wirepower cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into agrounding-typeoutlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

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Careduring use

Warning

Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-ladenenvironments, or industrial facilities.

Warning

To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

Do not walk on the power cord or allow anything to rest on it.

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system.

SomeproductshaveareplaceableCMOSbatteryonthesystemboard.Thereisadanger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer’s instructions.

Whenthecomputeristurnedoff,asmallamountofelectricalcurrentstillflowsthrough the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

The power cord or plug is damaged.

Liquid has been spilled into the system.

The system does not operate properly when the operating instructions are followed.

The system was dropped or the cabinet is damaged.

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

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Appendix A: Legal Notices

Regulatory compliance statements

United States of America

Federal Communications Commission (FCC)

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connecttheequipmenttoanoutletonadifferentcircuitfromthattowhichthereceiver is connected

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:

Gateway, Inc.

7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000

Caution

Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product.

This device complies with Part15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

California Proposition 65 Warning

Warning

This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm.

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TelecommunicationsperPart 68of theCodeof Federal Regulations (CFR 47) (applicableto products fittedwith USA modems)

Your modem complies with Part 68 of the Code of Federal Regulations (CFR47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant.See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connectedto the telephone line.Excessive RENs on a telephone line may result inthe devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0).To be certain ofthe number of devices thatmaybe connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advancethattemporarydiscontinuanceofservicemayberequired.Thetelephonecompanymay request that you disconnect the equipment until the problem is resolved.

Thetelephonecompanymaymakechangesinitsfacilities,equipment,operations,orprocedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-providedcoin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call.

Perform such activities in the off-peakhours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless suchmessage clearlycontains, ina marginatthe topor bottom ofeachtransmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-brandingrequirement.

Canada

IndustryCanada (IC) Unintentional emitterper

ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

TelecommunicationsperIndustry Canada CS-03(forproductsfitted with anIC-compliantmodem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

109

Appendix A: Legal Notices

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-lineindividual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Warning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Laser safety statement

Warning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)

External television antenna grounding

Important

The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock.

If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.

Article810 of the National Electrical Code, ANSI/NFPSA70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-inwire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Cable distribution system should be grounded (earthed) in accordance with ANSI/NFPA 70, the NationalElectricalCode (NEC),inparticular Section820.93,GroundingofOuterConductiveShield of a Coaxial Cable.

110

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Lightningprotection

For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.

Powerlines

Warning

When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.

Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

7 6

5 43

1 2

Antenna and satellite grounding

Reference

Grounding component

 

 

1

Electric service equipment

 

 

2

Power service grounding electrode system

 

(NEC Art 250, Part H)

 

 

3

Ground clamps

 

 

4

Grounding conductors (NEC Section 810-21)

 

 

5

Antenna discharge unit (NEC Section 810-20)

 

 

6

Ground clamp

 

 

7

Antenna lead-inwire

 

 

111

Appendix A: Legal Notices

Environmental information

The product you have purchased contains extracted natural resources that have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your “end of life” product.

Waste Electrical and Electronic Equipment (commonly knownas WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-OutWaste Bin” label affixed to this product is your reminder to dispose

of your “end of life” product properly.

Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the environment by following these simple steps:

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling.

In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area.

If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.

Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-savingfeatures of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was delivered in, and by disposing of or recycling used batteries properly.

With your help, we can reduce the amount of natural resources needed to produce electrical andelectronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly.

Notices

Copyright ©2007 Gateway,Inc.

All Rights Reserved

7565 Irvine Center Drive

Irvine, CA 92618USA

All RightsReserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions.Gatewaymayimproveand/orchangeproductsdescribedinthispublicationatanytime. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

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Trademarkacknowledgments

Gateway and the Black-and-WhiteSpot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,MS-DOS,and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

Macrovision statement

If your computer has a DVD-compatibledrive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

113

Appendix A: Legal Notices

114

Index

A

AC power connector 8

accessories

safety precautions 107

activity indicators See indicators

application buttons 25 application key24,25 arrow keys24,25

audio

audio in jack 14 center speaker jack13 configuring jacks30 front speaker jack13 headphone jack13 line in jack14

line out jack 13 microphone jack10,12 muting28

rear speaker jack 14 side speaker jack14 subwoofer jack13

audio CD cleaning 59

audio in jack 14

audio playback buttons 23,25

B

backing up files 65

battery replacing 50

broadband connection connecting 13

buttons

See keys and buttons

C

cable modem 19 connecting13

Caps Lock indicator 24,25

cards

adding expansion 47 replacing expansion47 troubleshootingadd-incard73 troubleshooting memory card81

case

opening 35

CD

cleaning 59 troubleshooting73

CD drive adding 42

locating drive 7 replacing42 troubleshooting73

Certificate of Authenticity 3

cleaning

 

 

 

 

audio CD

59

 

case

58

 

 

CD

59

 

 

 

computer screen

58

DVD

59

 

 

 

keyboard

58

 

LCD panel

58

 

mouse

59

 

 

notebook exterior

57

screen

58

 

 

clicking

27

 

 

 

closing

unresponsive program 22

configuring

audio jacks 30 speakers30

connecting modem 19

PS/2 keyboard 12 PS/2 mouse12

to Ethernet network 13,19 to Internet13

to network 13,19

115

Index

connections

 

 

 

 

 

audio in

14

 

 

 

center speaker

13

 

digital camera

10, 12, 31

digital video camera 12,13,

 

31

 

 

 

 

Ethernet

13,

19

 

external audio

13,

14

external speakers

13

Firewire 12,13,31

 

front speaker

 

13

 

headphone

13

 

i.Link

12, 13

 

 

 

IEEE 1394

12,

13

 

keyboard

10,

12

 

line in

13,

14

 

 

 

line out

13

 

 

 

microphone

10, 12

 

modem

13, 19

 

mouse

10,

12

 

 

network

13,

19

 

parallel

12

 

 

 

 

power

8

 

 

 

 

power cord

 

8

 

 

printer

10, 12

 

 

PS/2 keyboard

12

 

PS/2 mouse

12

 

rear speakers

 

14

 

scanner

10, 12

 

serial

12

 

 

 

 

side speaker

14

 

subwoofer

13

 

universal

30, 88

 

USB 10,

12

 

 

 

 

video camera

 

12, 13

Zip drive

10,

12

 

Customer Service

 

 

 

Accounting

102

 

Sales

102

 

 

 

 

Warranty

102

 

 

D

default printer 87

 

defragmenting hard drive

64

deleting files and folders

62

digital camera

locating USB port 10,12

serial port 12

digital video camera

locating IEEE 1394 port 12,

13

DIMM

See memory directional keys24,25 Disk Cleanup62

Disk Defragmenter 64

diskette troubleshooting 75

diskette drive troubleshooting 75

display troubleshooting 76

documentation

Using Your Computer 2 double-clicking 27 dragging 27

drives

backing up files 65 CD7

checking for errors 63 checking for free space61 defragmenting64

DVD 7 recordable CD7 recordable DVD7

troubleshooting 73,75,76,

78

DSL modem 19 connecting13

DVD

cleaning 59 troubleshooting73,76

DVD drive adding 42

locating drive 7 replacing42 troubleshooting73,76

E

editing buttons 23,25 electrostatic discharge (ESD)34

116

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ergonomics 16 Error-checking63 Ethernet jack13

Ethernet network connecting 19 jack19

expansion card adding 47 replacing47

external audio jack 13,14

F

faxes

troubleshooting 83

files

backing up 65 deleting62 opening27 searching for68 transferring68 troubleshooting77 types68

finding

files and folders 68 Firewire port12,13,31

folders opening 27

fragmentation 64 function keys23,25

G

Gateway contact information 3

H

hard drive

 

 

 

adding 45

 

 

 

backing up files

65

 

 

checking for errors

63

 

checking for free space

61

defragmenting

64

 

 

deleting files and folders

62

replacing 45

 

 

 

scanning for errors

63

 

troubleshooting

78

 

 

headphone jack 10,13 Hibernate mode7

I

i.Link port 12,13

IEEE 1394 port 12,13,31

indicators

Caps Lock 24,25

Num Lock 24,25 numeric keypad24,25 power7

Scroll Lock 24,25

installing battery 50 devices31

digital camera 31 digital video camera31 memory38 peripheral devices31 printer31

scanner 31 side panel35

system battery 50

Internet buttons 23

troubleshooting 79,83

J

jacks

See connections

K

keyboard buttons 23 cleaning58 features23 PS/2 port12

troubleshooting 80 USB port10,12

keys and buttons application 24,25 arrow24,25

audio playback 23,25 directional24,25 editing23,25

117

Index

function 23,25 Internet23 mouse26 navigation23,25 numeric24,25 sleep25 Windows24,25

L

label

Microsoft Certificate of Authenticity 3

product 3

LCD panel cleaning 58

troubleshooting 76,84

lights

See indicators line in jack13,14 line out jack13

M

maintenance

backing up files 65 checking for drive errors63 checking hard drive space

61 cleaning 57, 59

cleaning computer display

58

cleaning computer screen

58 cleaning mouse59 defragmenting64 deleting files62

suggested schedule 56 using Scheduled Task Wizard66

memory adding 38

installing 38 replacing38

memory card reader replacing 44

microphone jack 10,12

Microsoft Certificate of

Authenticity 3

modem

 

cable

19

connecting 19

DSL

19

jack

13, 19

troubleshooting 81

monitor troubleshooting 84

mouse buttons 26

cleaning 59 clicking27 double-clicking27

moving pointer 26,27 moving screen objects27 opening files, folders, and

programs 27 pointer26

PS/2 port 12 right-clicking27 scroll wheel27

selecting screen objects 27 troubleshooting85

USB port 10,12

moving

files from old computer 67,

68 pointer27 screen objects27

settingsfrom old computer

67

multimedia

adjusting volume 28 muting sound28

N

navigation keys 23,25

network jack 19

troubleshooting 76,86 network jack13

non-technicalsupport Accounting102 Sales102

118

www.gateway.com

Warranty 102

numeric keypad 24,25 indicator24,25

O

opening

computer case 35 files27

folders 27 programs27 shortcut menu27

P

Pad Lock indicator 24,25 parallel port12 password86

peripheral devices 31

Plug and Play devices

IEEE 1394 support for 31 USB support for31

pointer 26 moving27

ports

See connections

power button 7

connector 8 Hibernate mode7 indicator7

source problems 18 Standby/Resume7 troubleshooting86 turning off computer21 turning on computer20

power button 7

printer default 87

installing 31 parallel port12 troubleshooting87 USB port10,12

programs

closing unresponsive 22 opening27

PS/2 port

keyboard 12 mouse12

R

RAM

See memory rebooting computer22

recordable drive 7 locating7

removing files and folders 62 resetting computer22 restarting computer22 Resume mode7 right-clicking27

S

safety

avoiding repetitive strain

18

caring for notebook 56 general precautions106 guidelines for

troubleshooting 72 posture18

reducing eye strain 17 setting up computer17 static electricity34

scanner installing 31

Scheduled Tasks Wizard 66

screen troubleshooting 84

screen objects

getting information 27 moving27

selecting 27

Scroll Lock indicator 24,25 scroll wheel27

searching

for files and folders 68 serial port12

setting up

safety precautions 106 shortcut menus

119

Index

accessing 27

shortcuts

opening menu 27 shutting down computer21,22

side panel removing 35 replacing35

sleep button 25

sound

adjusting 28 controls28 muting28

speaker jack 13

speakers configuring 30

Standby mode 7

starting

computer 7,20 programs27

static electricity 34 surge protector18

system battery replacing 50

system board replacing 51

T

technical support automated

troubleshooting

102

Technical Support 102 tips before contacting100 tutorial service102

telephone support 100

training CD 103

classroom 103

GatewayLearningLibraries

103

Learn With Gateway 103

transferring

files from old computer 67,

68

settingsfrom old computer

67

troubleshooting add-incards73

automated system 102 cards73

CD drive 73 diskette drive75 display76

DVD drive 73,76 DVD/CD drive73,76 Ethernet network76 faxes83

files 77

general guidelines 72 hard drive78

Internet connection 79,83 keyboard80

LCD panel 76,84 memory card reader81 modem81

monitor 84 mouse85 network86 passwords86 power86 printer87

safety guidelines 72 screen76,84 screen area84 screen resolution84

technical support 100 telephone support100 Web site connection speed

80

turning off computer 7,21,22 turning on computer7,20

tutoring fee-based103

U

uninterruptible power supply (UPS) 18

updating Windows 59

UPS 18

120

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USB port 10,12,31

V

volume adjusting 28

adjusting modem 84 controls28

muting 28 troubleshooting88

W

Windows key 24,25 Windows Product Key Code3 Windows Update59

wired Ethernet troubleshooting 76

working safely 16

Z

Zip drive 65

121

Index

122

MAN PFL6 HW REF V R0 1/07