Gateway E-9220T, E-9220T User Manual

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GatewayE-9220TServer

UserGuide

Contents

1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 7

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 8

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 9

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

Creating a DOS-bootable System Update Package (SUP) CD . . . . . . . . . . . . . . . . . . . . .

21

Using Active Management Technology (AMT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

23

Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Accessing the internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Removing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Installing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Installing or replacing a fixed or removable-media drive . . . . . . . . . . . . . . . . . . . . . . .

39

Installing or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Configuring your onboard RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Configuring the onboard SATA RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Replacing a fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

65

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

66

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

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A

Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. 89

 

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

 

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

91

 

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

93

 

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

94

B

BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

95

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . .

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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

113

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iv

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Chapter 1

Checking Out Your Gateway

Server

Locating drives, ports, jacks, and controls

Locating system board components

Getting help

1

Chapter 1: Checking Out Your Gateway Server

Front

DVD/CD drive

Additional 5.25-inch drive bay

Diskette drive

Additional 3.5-inch drive bay

Power button/

Power indicator

LED

USB ports

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Back

Cover release lever

Power connector

Power supply LEDs Case cover thumbscrew

Power supply module latch

Card retention bar

Back

Power supply modules

Power supply LEDs

Power connector

Power supply module latch

NIC (RJ-45)

USB ports

Serial port

Keyboard port

Mouse port

PCI slots (shown with EMI shields)

Video port (on

PCI card)

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Chapter 1: Checking Out Your Gateway Server

Interior

Power supply

Cover release

modules

latch

5.25-inch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

drive bays

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.5-inch

 

 

 

 

 

 

 

 

 

 

 

 

 

Memory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

drive bays

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

slots

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Front fan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor

 

 

 

 

 

 

Back fan

 

 

 

 

 

 

 

 

 

 

 

 

 

air duct

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Internal

 

 

 

 

 

 

 

 

 

 

3.5-inch

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

drive bays

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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System board

System board

Front fan connector

Power connector

J3F3 jumper

Diskette drive connector

Power button connector

Memory slots

Rear fan connector

 

 

 

 

 

 

 

 

 

 

 

 

CMOS Battery

NIC (RJ-45)

IDE connector

USB connectors

SATA connectors

USB connectors

Serial port

Keyboard and mouse ports)

Main power connector

PCIe slot 1 - x1

PCIe slot 2 - x8

PCI slot 3 - 32-bit

PCIe slot 4 - x4

PCI slot 5 - 32-bit

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Chapter 1: Checking Out Your Gateway Server

Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

Technical documentation and product guides

Technical tips and support

Updated hardware drivers

Order status

Frequently asked questions (FAQs)

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Chapter 2

Setting Up Your Server

Using your server safely

Starting and turning off your server

Restarting (rebooting) your server

Setting up the operating system

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Chapter 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of the server for cabling and air circulation.

Use the instructions on your server’s setup poster to set up your hardware.

Use an uninterruptible power supply (UPS) with surge protection for protection from power outages and power spikes.

Your server comes with a 3-wire AC power cords fitted with the correct Warning plug style for your region. If these plugs do not match the connector

on your UPS or wall outlet, do not attempt to modify the plugs in any way. Use a UPS or wall outlet that is appropriate for the supplied AC power cords.

Avoid subjecting your server to extreme temperature changes. Do not expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep your server and magnetic media away from equipment that generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

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Protecting from power source problems

Protecting from power source problems

Line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. Be sure to use a UPS with surge protection. To buy a UPS, contact Gateway Customer Care, Gateway Sales, or visit accessories.gateway.com. For more information on contacting Customer Care, see “Telephone support” on page 86.

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Chapter 2: Setting Up Your Server

Starting your server

Before you start your server for the first time:

Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS (if you are using one) is turned on.

Make sure that all cables are connected securely to the correct ports and jacks on the back of the server.

When you connect peripheral devices to the server, make sure that Caution your server and devices are turned off and the power cords are

unplugged.

To start the server:

1 Press the power button.

Power button/power indicator LED

When the power

It means...

indicator LED is...

 

 

 

Green

The server is turned on.

 

 

Off

The server is turned off.

 

 

Slowly blinking

Low power state (S1 — S3)

 

 

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Starting your server

If nothing happens when you press the power button:

Make sure that the UPS, if you are using one, is connected securely to an electrical outlet, turned on, and working correctly.

Make sure that the monitor is connected to the server, plugged into the power outlet or UPS, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

2 The first time you turn on the server, any pre-installed operating system may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Selecting the boot device

To select which device your server boots from:

1

2

During server startup, press F10. The Boot menu opens.

Select the device you want to boot from. Common choices include:

Removable Dev. (Removable device)

ATAPI CDROM (CD or DVD drive)

Hard Drive

IBA GE NIC (Network boot)

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 73 and “Beep codes” on page 76 for troubleshooting information.

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Chapter 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button. If nothing happens when you press the power button, press and hold it for five seconds and the server will turn off.

The power button on the server does not turn off server AC power. Warning To remove AC power from the server, you must unplug both

AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

If you routinely turn off your server (daily or weekly), do not unplug Caution the server or use the On/Off switch on the UPS. Regularly cutting

off all power to your server may cause the CMOS battery to fail prematurely.

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Setting up the operating system

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as the onboard RAID solution, can be changed by using the BIOS Setup utility. Add-in RAID solutions must be configured using the specific RAID console which accompanied that solution.

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 65. For information on BIOS settings, see “BIOS Settings” on page 95. For information on the RAID BIOS Console utility, see “Configuring your onboard RAID solution” on page 42. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which accompanied your RAID solution.

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Chapter 2: Setting Up Your Server

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Chapter 3

Maintaining Your Server

Caring for your server

Preparing for system recovery

System administration

Using Active Management Technology

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Chapter 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

Be careful not to bump or drop your server.

When transporting your server, we recommend that you put it in the original packaging materials.

Keep your server and magnetic media away from equipment that generates magnetic fields.

Avoid subjecting your server to extreme temperatures. Do not expose your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

Keep all liquids away from your server. When spilled onto server components, almost any liquid can result in expensive repairs that are not covered under your warranty.

Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

A soft, lint-free cloth

Glass cleaner

An aerosol can of air with a narrow, straw-like extension

Isopropyl alcohol

Cotton swabs

A tape drive cleaning cartridge (if a tape drive is installed)

A CD or DVD drive cleaning kit

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Caring for your server

Cleaning tips

Always turn off your server and other peripheral devices before cleaning any components.

When you shut down your server, the power turns off, but some Warning electrical current still flows through your server. To avoid possible

injury from electrical shock, unplug the power cords and all other cables connected to the server.

Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Keep the cooling vents free of dust. With your server turned off and unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

The flat panel display screens are made of specially coated glass and Caution can be scratched or damaged by abrasive or ammonia-based glass

cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

Clean the drive monthly with the cleaning cartridge included with the drive.

Remove the tape from the drive whenever the drive is not in use.

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Chapter 3: Maintaining Your Server

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for BIOS Settings in this guide.

2 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

To prevent unauthorized use of the server, you can set BIOS startup passwords.

Using BIOS security passwords

Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility. After you create a supervisor password, you can set up a user password to prevent unauthorized access to the server. You can:

Enter either password to finish starting the server.

Enter the supervisor password to access the BIOS Setup utility.

For information about resetting BIOS passwords, see “Resetting BIOS passwords” on page 69.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2 Select the Security menu.

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Chapter 3: Maintaining Your Server

3 Select the password to set according to the following table.

Option

Description

 

 

Supervisor password

To control access to system configuration, set a supervisor password.

 

Using a supervisor password lets you make changes to any setting

 

in the BIOS.

 

Passwords can be cleared. To clear the passwords, see “Resetting

 

BIOS passwords” on page 69.

 

 

User password

The supervisor password must be set up before a user password can

 

be set. To control access to the server, set a user password. The

 

supervisor can set the level of access granted to the user password.

 

The user password access levels are:

 

No Access. User cannot access the BIOS Setup utility.

 

Limited. User can change only the date and time.

 

View Only. User can see all settings, but cannot change them.

 

Full. User can change every setting except the supervisor password.

 

Passwords can be cleared. To clear the passwords, see “Resetting

 

BIOS passwords” on page 69.

 

 

4

5

Type the password and press ENTER, then type it again and press ENTER.

Save your changes and exit the BIOS Setup utility.

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Creating a DOS-bootable System Update Package (SUP) CD

Creating a DOS-bootable System Update

Package (SUP) CD

Several utilities available on this server require that you boot the server to DOS. A DOS-bootable System Update Package (SUP) CD, containing the update files, provides a convenient way to accomplish this.

For this process, you will need:

A CD burner drive

CD burning software

A blank CD

To create a DOS-bootable SUP CD:

1

2

3

4

5

6

7

8

9

10

11

12

Put a blank CD into your CD burner.

Log on to your Internet connection.

Go to support.gateway.com.

Click Downloads, then Browse all downloads.

Select Servers for Step 1.

Select E-9220T for Step 2.

Select your operating system for Step 3.

Select BIOS downloads for Step 4.

Click Display results for Step 5.

Select the System Update Package file from the list of available files.

Click Download now, then select a convenient and easily found location for the file.

After the file downloads, find the .ISO file on your hard drive and double-click. Your CD burner software will open.

Important

CD burning software must be installed on your system for this process

to work.

 

 

 

13 Click to start writing to the CD. The CD created will be DOS-bootable and will contain the latest updates for BIOS, CMOS, and so on.

 

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Chapter 3: Maintaining Your Server

Booting from the SUP CD:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

2

3

4

5

6

Select the Boot menu, then press ENTER. The Boot menu opens.

Select the CD drive on the Boot menu, then press ENTER. The server will now boot to the CD drive. If the CD drive is not detected, see “CD or DVD drive” on page 79.

Insert the bootable CD into the CD drive.

Exit the BIOS Setup utility and let the server continue to boot.

After the updates are completed, restart your server, then press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility opens.

7 Use the down arrow key to select the Boot menu, then press ENTER. The Boot menu opens.

8 Select your normal boot drive from the list, then press ENTER. The server will now boot normally.

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Using Active Management Technology (AMT)

Using Active Management Technology

(AMT)

Active Management Technology (AMT) provides the following:

OOB System Management—Allows remote management of platforms, regardless of power on/off or OS state.

Remote Troubleshooting and Recovery—Significantly reduces desk-side visits, increasing the efficiency of IT technical staff.

Proactive Alerting—Decreases downtime and minimizes time-to-repair.

Remote Hardware and Software Tracking—Eliminates manual inventory tracking and human error, reducing asset accounting costs and increasing tracking accuracy.

Non-Volatile Storage—Survives power outages and system rebuilds.

Tamper-Resistant Agents—Prevent users from removing critical inventory, remote-control, or virus-protection agents.

To enable Active Management Technology (AMT):

The AMT network interface is disabled by default. If you do not Important perform the following steps, AMT will not be available on your local

network.

1

2

Start your server, then press F2 to enter the BIOS Setup utility.

Click Advanced to go to the Advanced menu, then click Management Configuration.

3 Enable Enter AMT BX Setup, then save and exit the BIOS Setup utility. The next time your server is rebooted, the AMT console will open.

To configure and access Active Management Technology (AMT):

1

2

3

Log in to the AMT console by entering the default password “admin”.

Select Option 3 – TCP/IP.

When you are asked if you want to “Disable Network Interface – Y/N,” select No.

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Chapter 3: Maintaining Your Server

4 When you are asked if you want the “DHCP Enabled – Y/N,” enter the response that is appropriate to your situation.

5

6

7

8

If you enter No, then enter:

A Static IP Address for the AMT interface (Example: 10.225.200.101)

The Subnet Mask (Example: 255.255.255.0)

The Default Gateway (Example: 10.225.200.1)

The Preferred DNS Server (Example: 10.225.200.254)

The Alternate DNS Server (Example: 10.225.200.253)

The Domain Name (Example: irveng.local)

Press ESC to exit, then select Yes to confirm.

From another computer on your local network, open your Web browser.

Type the IP Address of AMT Interface (the IP address you entered in Step 4, plus port 16992. (For example: http://10.225.200.101:16992). A login prompt will appear.

Enter the following at the login prompt:

Default Username – admin

Default Password – admin

You are now logged in to the AMT Interface on your server and the following screen opens.

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Using Active Management Technology (AMT)

From this initial screen you have access to the following information for the computer you are currently using:

System Information

Processor Information

Memory Information

Disk Information

Event Log

Remote

Network Configuration

You can also change Network Settings and manage User Accounts.

9 To exit the AMT Interface, press ESC, then press Y to confirm.

 

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Chapter 3: Maintaining Your Server

Using your System Companion CD

You can use your System Companion CD to:

Install hardware drivers

Install programs

View server documentation

Instructions for using the CD are provided in Using Your System Companion CD, a booklet which is included with the CD.

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Chapter 4

Installing Components

Opening and closing the server case

Installing and replacing major components

You must open your server case to install components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician, or contact Gateway Customer Care.

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Chapter 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

Is clean (avoid dusty areas)

Is a low-static environment (avoid carpeted areas)

Has a stable surface on which to set your server

Has enough room to place all of your server parts

Is near a grounded outlet so you can test your server after installation

Is near a telephone (in case you need help from Gateway Customer Care). The telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

A notebook to take notes

A Phillips screwdriver

A small flat-blade screwdriver

Small containers to store various types of screws

A grounding wrist strap (available at most electronic stores)

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Preventing static electricity discharge

Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

To avoid exposure to dangerous electrical voltages and moving parts, Warning turn off your server and unplug the power cords and modem cable

before opening the server case.

ESD can permanently damage electrostatic discharge-sensitive Caution components in the server. Prevent ESD damage by following ESD

guidelines every time you open the server case.

Before working with server components, follow these guidelines:

Turn off the server, then unplug the power cords and all other cables.

Press the power button to drain any residual power from the server.

Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

To prevent risk of electric shock, do not insert any object into the vent

Warning

holes of the power supply module.

Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

Avoid working on the server when your work area is extremely humid.

Remove components from their antistatic bags only when you are ready to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 4: Installing Components

Accessing the internal components

Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

For correct cooling and air flow, always reinstall the side panel and Caution the air duct (if included) before you turn on the server. Operating the

server without the cover in place can damage server components.

To open the server case:

1

2

Follow the instructions in “Preventing static electricity discharge” on page 29.

Turn off the server, then unplug the power cords and all other cables connected to the server.

Warning

This server may have two power cords. To disconnect internal

AC power, you must unplug both power cords.

 

 

3

4

Remove the case cover thumbscrew.

Lift the cover release lever.

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Accessing the internal components

5 Swing the side panel away from the computer.

6 Lift the panel away from the server and place it out of the way.

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Chapter 4: Installing Components

Removing the bezel assembly

To remove the bezel assembly:

1 Follow the instructions in “Opening the server case” on page 30.

2 After removing the side panel, press the three black plastic tabs (positions indicated by the arrows) to release the right side of the bezel.

3 Swing the right side of the bezel out until the left side of the bezel can be disengaged from the left side of the computer, then remove the bezel.

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Accessing the internal components

Removing the processor air duct

To remove the processor air duct:

1

2

3

Follow the instructions in “Preventing static electricity discharge” on page 29. Follow the instructions in “Opening the server case” on page 30.

Remove the cables from the air duct cable clip.

4 Grasp the air duct handle and remove the processor air duct from the chassis.

Air duct

 

 

 

Processor air

handle

 

 

 

duct

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