Ford Ranger 2004, Expedition 2004, Excursion 2004, F-150 2004, Freestar 2004 Warranty

Your satisfaction is our #1 goal. If you have questions or concerns with

your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales

Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,

please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

TDD for hearing impaired:

1-800-232-5952

In Canada:

Ford Motor Company

of Canada, Limited

Customer Relationship Centre

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

In Caribbean, Central America, Israel and

Sub-Saharan Africa:

Ford Motor Company

Worldwide Direct Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Puerto Rico and Virgin Islands:

Ford Motor Company

Caribbean Inc.

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East & North Africa:

Ford Middle East & North Africa

Customer Relationship Center

API World Tower 17th Floor

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-Mail: [e-mail]

Table of Contents

1. INTRODUCTION 1

2. IMPORTANT INFORMATION YOU SHOULD

KNOW 2

If You Need Customer Assistance 2

Know When Your Warranty Begins 2

Check Your Vehicle 2

Maintain Your Vehicle Properly 2

Who Pays For Warranty Repairs? 3

Do Warranties Apply In Other Countries? 3

3. THE NEW VEHICLE LIMITED WARRANTY FOR

YOUR 2004-MODEL VEHICLE 4

Quick Reference: Warranty Coverage 5

What Is Covered? 5

Bumper To Bumper Coverage 5

Safety Restraint Coverage 6

Corrosion Coverage 6

6.0L/7.3L PowerStroke姞 Diesel Engine Coverage 7

What Is Not Covered? 7

4. IN ADDITION ... 10

Roadside Service Assistance (United States, Pu-

erto Rico, And U.S. Virgin Islands) 10

5. FEDERAL REQUIREMENTS FOR EMISSIONS

WARRANTIES 11

Quick Reference: Emissions Warranty Coverage 11

Emissions Defect Warranty Coverage 12

Emissions Performance Warranty Coverage 12

What Is Covered? 13

What Is Not Covered? 14

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS

WARRANTIES 15

Quick Reference: Emissions Warranty Coverage 15

Explanation Of California Emissions Warranties 16

What Is Covered? 18

What Is Not Covered? 20

7. ADDITIONAL INFORMATION ABOUT YOUR EMIS-

SIONS WARRANTY COVERAGE, UNDER FED-

ERAL AND CALIFORNIA REQUIREMENTS 21

8. NOISE EMISSIONS WARRANTY 24

9. FORD EXTENDED SERVICE PLAN 25

10. DISPUTE SETTLEMENT BOARD 26

11. STATE WARRANTY ENFORCEMENT LAWS 2727

12. IMPORTANT INFORMATION ABOUT AMBU-

LANCE CONVERSIONS 2828

13. IMPORTANT INFORMATION ABOUT LIMOUSINE

CONVERSIONS 28

1. Introduction

Ford Motor Company and your selling dealer thank you for selecting

one of our quality products. Our commitment to you and your vehicle

begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to

return to it for that service, but you may also take your vehicle to an-

other Ford Motor Company dealership authorized for warranty repairs.

Certain warranty repairs require special training though, so not all deal-

ers are authorized to perform all warranty repairs. That means that, de-

pending on the warranty repair needed, the vehicle may need to be

taken to another dealer. If a particular dealership cannot assist you, then

contact the Customer Relationship Center at 1-800-392-3673.

If you own or lease a 2004-model E-350 Livery Van equipped with the

Livery Service Package, refer to the Addendum Card that was given to

you when you took delivery of your truck for further explanation of

amendments to the New Vehicle Limited Warranty.

This booklet explains in detail the warranty coverages that apply to your

2004-model car or light truck. If you bought a previously owned 2004-

model vehicle, you are eligible for any remaining warranty coverages.

Ford Motor Company provides the Emissions Defect Warranties and

Emissions Performance Warranties which cover your emissions con-

trol systems, and Noise Emissions Warranty which applies only to

medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rat-

ing (pages 11-24).

Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Com-

pany, The American Road, Dearborn, MI 48121) provides the New Vehicle

Limited Warranty

(pages 4-7),

except that Ford Motor Company provides

the New Vehicle Limited Warranty in Alaska, Illinois, Louisiana, Minnesota,

Montana, New Hampshire, New Jersey, New York, South Dakota, Vermont,

Virginia, Washington, West Virginia, Wisconsin. This list is accurate as of

the publishing date of this guide. If you are interested in verifying the war-

ranty provider for your vehicle, please call the Customer Relationship Cen-

ter at 1-800-392-3673. Where it is the warranty provider, Ford Motor Ve-

hicle Assurance Company will use Ford Motor Company as its agent. The

warranty coverage you receive and your dealer’s handling of any warranty-

covered repair will be the same regardless of the warranty provider.

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your

automotive needs. Please follow the procedures outlined on the front

page of this booklet.

In addition, if you are an eligible U.S. owner, you may use - at no cost -

the services of the Dispute Settlement Board. The Board is a panel of

impartial individuals who resolve disputes. For details, see Dispute

Settlement Board, page 26 or call 1-800-428-3718.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new ve-

hicle or the day it is first put into service (for example, as a dealer dem-

onstrator), whichever occurs first.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealer-

ship, and we usually correct any damage to paint, sheet metal, uphol-

stery, or other appearance items. But occasionally something may slip

past us, and a customer may find that a vehicle was damaged before he

or she took delivery. If you see any damage when you receive your ve-

hicle, notify your dealership within one week.

MAINTAIN YOUR VEHICLE PROPERLY

Your glove compartment contains an Owner Guide and a Scheduled

Maintenance Guide which indicate the scheduled maintenance re-

quired for your vehicle. Proper maintenance guards against major repair

expenses resulting from neglect or inadequate maintenance, may help

increase the value you receive when you sell or trade your vehicle, and is

important in allowing your vehicle to comply with applicable emissions

standards.

It is your responsibility to make sure that all of the scheduled mainte-

nance is performed and that the materials used meet Ford engineering

specifications. Failure to perform scheduled maintenance as specified in

the Service Guide will invalidate warranty coverage on parts affected by

the lack of maintenance. Make sure that receipts for completed mainte-

nance work are retained with the vehicle and confirmation of mainte-

nance work is always entered in your Scheduled Maintenance Guide.

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Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury

Auto Care Service Center, has factory-trained technicians who can per-

form the required maintenance using genuine Ford parts. The dealership

looks forward to meeting your every service need to maximize your satis-

faction with your vehicle.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for covered warranty repairs made during the

warranty periods for Bumper to Bumper, Safety Restraint, Corrosion, or

Emissions Coverage.

Some states have mandated alternate time coverage periods for parts of

your vehicle (e.g. seatbelts).

Some states and/or local governments may require a tax on a portion of

warranty repairs. Where applicable law allows, the tax must be paid by

you, the owner of the vehicle.

During the Bumper to Bumper Warranty period, dealers may receive in-

structions to provide no-cost, service-type improvements - not originally

included in your Scheduled Maintenance Guide - intended to increase

your overall satisfaction with your vehicle.

Sometimes Ford may offer a special adjustment program to pay all or

part of the cost of certain repairs beyond the terms of the applicable

warranty. Check with your dealer or call 1-800-392-3673 (FORD) to

learn whether any adjustment program is applicable to your vehicle.

Please have your vehicle identification number available.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Vehicle Limited Warranty and the Emissions Warranties

described in this booklet apply to your vehicle if:

• it was originally purchased through the Ford Worldwide Direct Market-

ing Operations Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its

dealers in the United States or U.S Federalized Territories, and it was

originally registered/licensed and operated in the United States, U.S.

Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty cov-

erage when you travel with this vehicle outside the United States, U.S.

Federalized Territories, or Canada. In some cases, however, you may

have to pay the servicing Ford dealer in a foreign country or U.S. Feder-

alized Territory for a repair that is covered under the U.S. warranty. If

this happens, be sure to save the paid repair order or invoice. You should

present this document to a U.S. Ford Motor Company dealer for war-

ranty refund consideration. Refer to www.Ford.com for additional cus-

tomer assistance reference information.

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3. The new vehicle limited warranty for your

2004-model vehicle

Your NEW VEHICLE LIMITED WARRANTY gives you specific legal

rights. You may have other rights that vary from state to state. The

New Vehicle Limited Warranty is the only express warranty applicable

to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Com-

pany assumes nor authorizes anyone to assume for it any other obliga-

tion or liability in connection with your vehicle or this warranty.

Ford, Ford Motor Vehicle Assurance Company and your dealer are not

responsible for any time that you lose, for any inconvenience you

might be caused, for the loss of your transportation, or for any other

incidental or consequential damages you may have.

You may have some implied warranties. For example, you may have:

• an implied warranty of merchantability (that the car or light truck

is reasonably fit for the general purpose for which it was sold); or

• an implied warranty of fitness for a particular purpose (that the car

or light truck is suitable for your special purposes).

These implied warranties are limited, to the extent allowed by law, to

the time period covered by the written warranties, or to the applicable

time period provided by state law, whichever period is shorter.

Some states do not allow Ford or Ford Motor Vehicle Assurance Com-

pany to limit how long an implied warranty lasts or to exclude or limit

incidental or consequential damages, so the limitation and exclusions

described above may not apply to you.

NOTE: This information about the limitation of implied warranties

and the exclusion of incidental and consequential damages under the

NEW VEHICLE LIMITED WARRANTY also applies to the EMIS-

SIONS WARRANTIES described on pages 11–24.

NOTE: If you are an eligible U.S. owner and have a warranty concern

unresolved by your dealer, you may use the services of the Dispute

Settlement Board (see page 26).

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QUICK REFERENCE: WARRANTY COVERAGE

This chart gives a general summary of your warranty coverage provided

by Ford Motor Company or Ford Motor Vehicle Assurance Company un-

der the New Vehicle Limited Warranty. Please refer to the description

of warranty coverage for more specific information.

For each type of coverage, the chart shows two measures:

• years in service • miles driven

The measure that occurs first determines how long your coverage lasts.

For example: Your Bumper to Bumper Coverage lasts for three years -

unless you drive more than 36,000 miles before three years elapse. In

that case, your coverage ends at 36,000 miles.

For more details on coverage, see:

➡ What is Covered? (pages 5-7)

➡ What is Not Covered? (pages 7-9)

WHAT IS COVERED?

The New Vehicle Limited Warranty coverage is provided by Ford Motor

Company or Ford Motor Vehicle Assurance Company, a subsidiary of

Ford Motor Company. These coverages include Bumper to Bumper cover-

age, Safety Restraint coverage, Corrosion coverage, and 6.0L/7.3L Power-

Stroke威 Diesel Engine coverage.

Bumper To Bumper Coverage

Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage

begins at the warranty start date and lasts for three years or 36,000

miles, whichever occurs first. During this coverage period, authorized

Ford Motor Company dealers will repair, replace, or adjust all parts on

your vehicle that are defective in factory-supplied materials or workman-

ship. Items or conditions that are not covered by the New Vehicle Lim-

ited Warranty are described on pages 7-9.

Your New Vehicle Limited Warranty

TYPE OF

COVERAGE

YEARS IN

SERVICE/MILES

DRIVEN

3/36,000

5/50,000

5/UNLIMITED

BUMPER TO BUMPER

SAFETY RESTRAINT SYSTEM

CORROSION (Perforation only)

6.0L/7.3L POWERSTROKE

DIESEL ENGINE

5/100,000

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Two separate warranties apply to tires on your new vehicle. The new Vehicle

Limited Warranty provides no-cost coverage for tire repairs, replacements, or

adjustments due to defects in factory-supplied materials or workmanship

during the Bumper to Bumper Coverage period. The tire manufacturer also

provides you with a separate tire warranty that may extend beyond the

Bumper to Bumper Coverage period. You will find the manufacturer’s tire

warranty with the owner literature supplied with your vehicle.

During the Bumper to Bumper Coverage period, your authorized Ford Motor

Company dealer has the desire to ensure your complete satisfaction at no

out-of-pocket cost to you. In addition, you have the option of having a tire

warranty repair performed by the tire manufacturer’s authorized service cen-

ter. If you go to a tire service center during the Ford Bumper to Bumper

Coverage period for a covered repair (replacement or adjustment), you may

be charged a prorated amount for wear or other charges. If so, you should

present your paid invoice detailing the nature of the charges to any Ford

Motor Company dealership for refund consideration.

When making warranty repairs on your vehicle, the dealer will use Ford or

Motorcraft parts or remanufactured or other parts that are authorized by

Ford. In certain instances, Ford may authorize repairs at other than Ford

dealer facilities. Tire replacements under warranty will be made with the

same brand and model as originally equipped with the vehicle unless the

same brand and model is no longer available, in which case a tire of the

same brand, size, load, speed and tread type will be used. In some circum-

stances, Ford may authorize another brand and/or model to substitute for

the original brand and model, even if still available.

Safety Restraint Coverage

Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins

at the warranty start date and lasts for five years or 50,000 miles, whichever

occurs first.

During this coverage period, Ford Motor Company or Ford Motor Vehicle

Assurance Company warrants your vehicle’s safety belts and air bag Supple-

mental Restraint System (SRS) against defects in factory-supplied materials

or workmanship.

Corrosion Coverage

Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the

warranty start date and covers body sheet metal panels against corrosion

due to a defect in factory-supplied materials or workmanship. Corrosion cov-

erage (which lasts for 5 years, regardless of miles driven) only applies if the

corrosion causes perforation (holes) in body sheet metal panels.

If corrosion does not cause perforation (holes), and is not the result of

usage and/or environmental conditions, paint damage is covered under

the terms of the Bumper to Bumper Warranty (3 years or 36,000 miles,

whichever occurs first).

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