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User Guide
Dialog 3213
System telephone for MD110, release BC7-BC10
Welcome
Welcome to the User Guide for the Dialog 3213 telephone in the Ericsson Enterprise business communication system MD110, release BC7-BC10.
It is a state-of-the-art business communications system. Its alliance of features and facilities effectively improves communications for virtually any kind of organization.
To take full advantage of these advanced features and facilities there is a line of telephones, designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key access to frequently used functions and numbers. Step-by-step instructions in the display assist your actions on the phone. Only a selected number of display images, however, are shown in the User Guide for your reference.
Function descriptions that do not include speaking in the handset, are described off-hook, if nothing else is stated. Instead of pressing the ”Clear-key”, you can always replace the handset.
Some markets use differing codes for some functions. In this guide, all functions are described using the most common code for every specific function. As a note the markets and their differing code is shown.
The User Guide describes the facilities of the Ericsson Enterprise communication system and the Dialog 3213 telephone as they are programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.
Note: Dialog 3213 is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of telephone.
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Dialog 3213 |
Table of Contents
Table of Contents |
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Description ................................................ |
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Incoming Calls .......................................... |
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Outgoing Calls .......................................... |
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During Calls ............................................ |
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When You Receive a Busy Tone ............ |
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Call Forwarding ...................................... |
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Internal Messages .................................. |
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Voice Mail .............................................. |
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Information ............................................ |
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Abbreviated Numbers ............................ |
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Call Metering .......................................... |
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Group Facilities ...................................... |
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Other Useful Facilities ............................ |
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Paging (optional) .................................... |
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Authority ................................................ |
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Programming and Adjustments .............. |
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Audible Signals ...................................... |
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Visible Signals ........................................ |
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Display Information ................................ |
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Option Unit/Vocabulary .......................... |
83 |
Installation .............................................. |
84 |
Labels .................................................... |
87 |
Index ...................................................... |
88 |
EN/LZT 102 2553 RE
© Ericsson Enterprise AB 2001
All rights reserved. No parts of this publication may be reproduced, stored in retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording or otherwise, without prior written permission of the publisher.
Dialog 3213 |
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Description
Description
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Transfer |
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Inquiry |
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Access 2 |
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Access 1 |
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1Display
3x40 characters. See section ”Display information”.
2Soft keys
The functions depend on the traffic state. When you are requested to ”(see display)”, press the required key to access the function.
3Programming
See section ”Programming”.
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Dialog 3213 |
Description
4Callback
See section ”When you receive a busy tone”. Function can be removed or moved to other programmable function key by system administrator.
5Diversion (follow-me)
See section ”Call forwarding”. Function can be removed or moved to other programmable function key by system administrator.
6Programmable function keys
See section ”Programming”.
7Programmable function key/Headset key
Normally a programmable function key as described at 6.
With Option unit DBY 410 02 (optional accessory) installed under the telephone, the key is dedicated to be programmed by the system administrator as the Headset key. See section "Other useful facilities/Headset”.
8Transfer
See section ”During calls”.
9Triple access line
For handling calls. Access 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.
10Menu key
When the telephone is in idle state, press to switch between ”idle message” and soft key descriptions.
11Volume control
See section ”Adjustments”.
12Mute
a)To switch the microphone on or off during a call.
b)To switch off the ringing signal in idle state or when ringing. See sections ”During calls” and “Audible signals”.
13Loudspeaker on/off
See section ”During calls”.
14Clear
To disconnect calls, exit a function or clear the display in programming. Can always be pressed instead of replacing the handset.
15Optional key panel
With 17 dual-function programmable keys. One or two panels can be connected.
16Handset
Supplied with hearing aid function as standard.
17Optional pull-out leaf for easy guide
See inside of the back cover.
Dialog 3213 |
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Incoming Calls
Incoming Calls
Answer calls
A ringing signal and a flashing lamp indicate an incoming call.
On Access 1
Normally you will receive calls on the Access 1 line.
Lift the handset
On any other line key
Lift the handset
Press the flashing line key
Handsfree
Press the flashing line key
You are connected to the caller via the loudspeaker and microphone.
Press to terminate a handsfree call
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Dialog 3213 |
Incoming Calls
On another extension
You can answer a call to a phone in another room:
Call the ringing extension
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14:25 |
12FEB 2001 |
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2222 |
LNR |
CAW |
CUP |
INT |
Note: The display image might differ from the above.
8 Press
Notes:
-You can also press CUP (see display) or On-hold/Pick-up (function key pre-programmed by you).
-France-press 4; Sweden-press 6
Answer a second call during an ongoing call
If your telephone is pre-programmed with a ”Free on 2nd access” key, you can receive another call, if this function is activated.
Free on 2nd Access Press to activate / deactivate
When Free on 2nd access is active the lamp is lit.
Note: Function key pre-programmed by system administrator.
You have an ongoing call on Access 1, when the Access 2 key flashes to indicate a new incoming call:
Access 2 Press to answer
The first call is put on hold.
Access 1 Press to switch back to the first call
The second call is put on hold. You are connected to the first caller.
Press to terminate the connected call
Note: If the calling party has activated Call waiting, you can receive a second call even if Free on 2nd access is not activated.
Dialog 3213 |
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Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
Lift the handset and proceed depending on call type:
Internal calls
Dial the extension number
External calls
0Dial the digit or digits to get an external line
Dial tone.
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Note: The particular digit or digits used in your office, |
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e.g. 0 or 00. |
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Dial the external number |
or |
Press to end the call |
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Note: If you receive a queue tone when the digit or digits |
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to get an external line are dialled (optional function Least |
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Cost Routing is used in the system), keep waiting. |
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Once a line becomes free you will receive a dial tone. |
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If a warning tone is heard, the selected line is marked |
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“Expensive”. |
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Dialog 3213 |
Outgoing Calls
* 0 *
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Handsfree
With the handset on hook:
Dial the number
You are connected via the loudspeaker and microphone.
Press to terminate a handsfree call
Note: You can make your calls faster by using common abbreviated numbers and by using your own programmed abbreviated numbers. See section ”Abbreviated numbers”.
Individual external line
To make a call on a specific external line:
Press
Dial the individual external line number and press
Dial the digit or digits to get an external line and the external number
Last external number redial
When you initiate an external call the system automatically stores all the dialled digits, irrespective of whether the call was successful or not.
Lift the handset
* * * Press to redial the saved number
The last external number is automatically redialled.
Notes:
-You can also press LNR (soft key). LNR is only available if shown in display.
-Finland and Sweden-press * * 0
Dialog 3213 |
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Outgoing Calls
Save external number
When you make an external call, you can save the number in order to redial the same number easily. Any previously saved number is erased.
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To save an external number: |
Redial |
Press before you finish the call |
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Note: Function key pre-programmed by system |
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administrator. |
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Redial number |
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Lift the handset |
Redial |
Press to redial the number |
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Note: Function key pre-programmed by system |
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administrator. |
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Dialog 3213 |
During Calls
During Calls
Group listening (loudspeaking)
This function lets other people in your room listen to your telephone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.
During an ongoing conversation:
Press to switch between loudspeaker and handset
When the key lamp is lit, the other party´s voice is heard on the loudspeaker.
Note: You can adjust the volume, See section ”Adjustments”.
From loudspeaking to handsfree
Replace the handset
Handsfree conversation.
From handsfree to loudspeaking
Lift the handset and press
Press to end the call
Dialog 3213 |
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During Calls
From handset to handsfree
Press and replace the handset
Handsfree conversation.
Press to end the call
From handsfree to handset
Lift the handset
Conversation via the handset.
Mute
Press to switch the microphone on or off
When the lamp is lit, the person on the line cannot hear what is being said in your room.
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Dialog 3213 |
During Calls
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Inquiry |
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You have speech connection on Access 1 and want to make an |
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inquiry to an internal or external party. |
Inquiry |
Press |
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Note: You can also press Access 2. |
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Call the second party |
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The first party is put on hold (the Access 1 key lamp flashes slowly). |
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When the other party answers you can switch between the calls |
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(refer back), transfer the call, create a conference and end one of |
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the calls. |
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Press to end the inquiry call |
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The second party is disconnected. |
Access 1 |
Press to return to the first party |
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Refer back |
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The key lamp flashes for the call put on hold. |
Access 1 |
Press to put second party on hold |
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First party is connected. |
Inquiry |
Press to put first party on hold |
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Second party is connected. |
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Press to terminate the connected call |
Dialog 3213 |
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During Calls
Transfer
You want to transfer an ongoing call.
Inquiry Press
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Call the second party |
Transfer |
Press before or after answer |
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The ongoing call is transferred. |
Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialled extension is busy or transfer is not allowed, your phone will ring again.
Conference
With this procedure you can include up to seven parties in a conference. Only the conference leader can admit participants. During the conference a tone will be heard every 15th second.
You have an ongoing conversation (Access 1) and want to establish a telephone conference. You will become the conference leader.
Inquiry Press
Note: You can also press Access 2.
Call the second party
Wait for answer.
3 Press to establish a conference
Note: You can also press: CONF (see display) or
Conference (function key pre-programmed by you).
Repeat the procedure to add more conference members
Replace the handset to leave the conference
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Dialog 3213 |
During Calls
On hold
You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own telephone or another.
Individual
Press the ongoing call line key and replace the handset
The key lamp flashes slowly.
Press the line key again to resume the call
Common
8 Press
Notes:
-You can also press: CUP (see display) or On hold/Pick-up (function key pre-programmed by you).
-France-press 4; Sweden-press 6
Replace the handset
The key lamp flashes slowly.
To resume the call on your own extension:
Press the line key
To resume the call on another extension:
Call the extension where the call was put on hold
8 Press
Notes:
-You can also press: CUP (see display) or On hold/Pick-up (function key pre-programmed by you).
-France-press 4; Sweden-press 6
Dialog 3213 |
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During Calls
Send caller identity code at transfer
When transferring a call you can send the caller´s identity code or number to the receiver´s display.
You have speech connection with an external party on Access 1.
Inquiry |
Press to put the call on hold |
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Note: You can also press Access 2. |
* 7 7 * |
Press |
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Dial the caller´s identity code or number and press |
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Call the second party |
Transfer |
Press before or after answer |
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The ongoing call is transferred with the caller´s identity code or |
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number. |
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Note: You can only use this function if the receiver´s tele- |
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phone is programmed to handle identity codes. This |
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function is only available in newer versions of the tele- |
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phone exchange. |
Dialling during a connected call
When calling interactive tele services, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.
During an ongoing call:
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Press and dial the requested digits |
Entered digits are transferred as DTMF signals.
Notes:
-You can also press ETE (see display).
-Finland-press 1 and dial the required digits.
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Dialog 3213 |
When You Receive a Busy Tone
When You Receive a Busy Tone
Busy extension or external line
If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods:
Automatic callback
If a called extension is busy or there is no answer:
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14:25 |
12FEB 2001 |
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EXTENSION BUSY |
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4444 |
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LNR |
CAW |
CUP |
INT |
6 Press
Notes:
-You can also press: CAB (see display) or Callback (function key pre-programmed by you).
-Finland and Sweden-press 5
Replace the handset to finish procedure
You are called back (recall ringing signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled.
Lift the handset when you are called back
The system calls the extension.
Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on the Access 1 line.
Dialog 3213 |
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When You Receive a Busy Tone
6
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#3 7 * 
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#3 7 #
If all external lines are busy (after dialling the digit or digits to get a line):
Press
Notes:
-You can also press: CAB (see display) or Callback (function key pre-programmed by you).
-Finland and Sweden-press 5
Dial the external number and press
Replace the handset to finish procedure
When an external line becomes free you will be called back (recall ringing signal). You have to answer within eight seconds, otherwise the Callback service is cancelled.
Lift the handset when you are called back
The system calls the external number.
Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on the Access 1 line.
Cancel any single callback
Press and dial the extension number
Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.
Press
Cancel all callbacks
Press
Press
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Dialog 3213 |
When You Receive a Busy Tone
Activate call waiting
If you urgently wish to contact a busy extension or external line, you can notify it by a call waiting signal.
5 Press
Notes:
-You can also press: CAW (see display) or Call waiting (function key pre-programmed by you).
-France and Finland-press 6; Sweden-press 4
Keep handset off-hook. When the called extension or the external line becomes free, it will be called automatically.
Note: The call waiting function might be blocked for use on your extension (programmed by system administrator).
If call waiting is not allowed you will continue to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4 Press
Note:
-You can also press: INTR (see display) or Intrusion (function key pre-programmed by you).
-France and Sweden-press 8
Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.
Note: The Intrusion function might be blocked for use on your extension (programmed by system administrator).
If Intrusion is not allowed you will continue to receive a busy tone.
Dialog 3213 |
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When You Receive a Busy Tone
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
* 4 4 *
#
Press and dial the individual external line number
Press and dial the digit or digits to get an external line
Busy tone.
4 Press
Notes:
-You can also press: INTR (see display) or Intrusion (function key pre-programmed by you).
-France and Sweden-press 8
Before the intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.
Note: The Intrusion function might be blocked for use on your extension (programmed by system administrator).
If Intrusion is not allowed you will continue to receive busy tone.
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Dialog 3213 |
Diversion
* 2 1 #
Call Forwarding
Call Forwarding
Diversion
If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a pre-programmed answering position. During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted. You can still make calls as usual.
Diversion can be direct, on no answer, on busy or to another information service facility.
Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.
Order direct diversion from your own extension
The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by the system administrator.
Press
Note: Function key pre-programmed by system administrator. If you order diversion with the handset off-hook or the loudspeaker on, press the diversion key twice. You can also use the procedure below.
Press
Note: U.K.-press * 2 #
Press
Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section ”Internal follow-me”.
Dialog 3213 |
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Call Forwarding
Diversion
# 2 1 #
* 2 1 1 #
# 2 1 1 #
Cancel direct diversion from your own extension
Press
Note: Function key pre-programmed by system administrator. You can also use the procedure below.
Press
Note: U.K.-press # 2 #
Press
Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section ”Internal follow-me”.
Diversion when there is no answer
Press to order
Note: Finland and Norway-press * 6 1 #
The incoming call is diverted after 3 signals.
Press
Press to cancel
Note: Finland and Norway-press # 6 1 #
Press
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Dialog 3213 |
Call Forwarding
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Diversion when caller receives a busy tone |
* 2 1 2 |
# |
Press to order |
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Note: Finland and Norway-press * 6 7 # |
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Press |
# 2 1 2 |
# |
Press to cancel |
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Note: Finland and Norway-press # 6 7 # |
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Press |
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Diversion to another information service facility |
* 2 1 8 |
# |
Press to order |
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Press |
# 2 1 8 |
# |
Press to cancel |
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Press |
Dialog 3213 |
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Call Forwarding
Diversion
Diversion
*2 1 * 
# 
Diversion
# 2 1 #
Internal follow-me
All calls to your extension are diverted to an extension of your choice (within the private network). During follow-me you will hear a special dial tone and the diversion lamp indicates that your triple access line has follow-me. You can still make calls as usual.
Note: If your telephone is programmed with ”Multiple Directory Diversion and Do not disturb” (ask your system administrator), Internal follow-me is ordered and cancelled simultaneously on all lines.
Order from your own extension
Lift the handset
Press and dial the answering position number
Note: Function key pre-programmed by system administrator.
Press to order
Replace the handset
Note: You can also use the procedure below.
Press and dial the answering position number
Note: U.K.-press * 2 * No.
Press
Cancel from your own extension
Press
Notes:
-Function key pre-programmed by system administrator.
-You can also use the procedure below.
Press
Note: U.K.-press # 2 #
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Dialog 3213 |
*2 1 * 
*
#
#2 1 * 
# 
Call Forwarding
Redirect from answering position
Press and dial your own extension number
Note: U.K.-press * 2 * No.
Press and dial the diversion number
Press to redirect
Calls are diverted to the answering position.
Note: Internal follow-me must be ordered from your own extension before you can redirect from answering position.
Cancel from answering position
Press and dial your own extension number
Note: U.K.-press # 2 * No.
Press
Dialog 3213 |
25 |
Call Forwarding
*2 2 # 
#
Diversion
# 2 2 #
* 6 0 *
#
External follow-me
If external follow-me is allowed you can have all calls to your extension diverted to an external number of your choice.
A special dial tone will be heard. You can still make calls as usual.
Order
Press and dial the digit or digits to get an external line and the external number
Press
Cancel
Press
Note: Function key pre-programmed by system administrator. You can also use the procedure below.
Press
Press
Bypass diversion
If bypass diversion is allowed from your extension, you can bypass an activated diversion/follow-me on a specific extension.
Press and dial the extension number
Press and wait for answer
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Dialog 3213 |
Call Forwarding
* 1 0 *
(1-5)
#
Personal number (optional)
With this function you can be reached on your normal office telephone number even if you are in another room, out of the office, at home, etc.
Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles. A search profile can be designed to fit the situation, i.e. In the office, On travel, At home, etc. Both internal or external telephone numbers can be used in a profile.
On your request, the search profiles are programmed or modified by the system administrator. See section “To design and order your search profiles”.
When the function is activated, incoming calls are transferred to different telephones or back-up services in your decided order. If an answering position in the profile is busy, the call can be transferred to another predefined position in the profile, i.e. Voice mail or a colleague. You can activate the function from your own office telephone or when out of the office, by using the Direct Inward System Access function (DISA).
To activate or change to another profile from your office telephone
Press
Dial the search profile digit
Press
The display shows the chosen search profile digit.
Note: If the operator is included in the activated profile as an answering position, always inform the operator if you are absent. Use the Absence information function or call the operator. If Voice Mail is included in the activated profile, always update your greeting with absence information.
Dialog 3213 |
27 |
Call Forwarding
To cancel from your office telephone
# 1 0 # Press
Press
* 7 5 *
*
#
* 1 0 *
*
(1-5)
#
To activate or change to another profile from an external telephone
The external telephone must be of push button type provided with hash (#) and star (*) keys or a mobile telephone adapted for dial tone pulses (DTMF).
Call the DISA function at your office
Dial tone.
Press
Enter the authorization code and press
Dial your own extension number and press
Dial tone.
Press
Dial your own extension number and press
Dial the search profile digit
Press and replace the handset
Note: If the operator is included in the activated profile as an answering position, always inform the operator if you are absent. Use the Absence information function or call the operator. If Voice Mail is included in the activated profile, always update your greeting with absence information.
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Dialog 3213 |
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