Safety alert for Epson Perfection scanners – AC adapter
Announcement to customers using Epson Perfection® V30/33/37/300/330/370 scanner: Risk that the AC adapter may overheat or melt.
Epson constantly monitors product safety, performance and manufacturing practices to ensure our products are meeting the very highest standards and expectations of our customers.
WARNING: In a small number of Epson image scanner products, sold by Epson between
2010 and 2017 specifically models Perfection V30/V33/V37/V300/V330/V370, the supplied AC adapter may overheat, melt or ignite potentially causing deformation of the
DC plug, smoke, odour and in rare cases, fire damage.
Customer safety and satisfaction are always Epson’s top priority. The issue here is very rare and no injuries have been reported to date. However, if you have an adapter that could be impacted we advise that you stop using the AC adapter and contact us for a replacement at www.epson.eu/contact-us. We apologise for any inconvenience.
Please carefully review and follow the instructions provided below to confirm whether your scanner’s AC adaptor is impacted by this announcement.
How to identify impacted equipment
Step 1: Check the product code on the adapter, location shown in the image opposite and explained below.
It should be either EADP 16CB D or EADP 16CB C.
If it is the case, follow instructions in step 2.
Step 2: Check the serial number on the adapter, location shown in the image opposite and explained below.
The critical information is the date code, which is located at the fifth through eighth position in the serial number. Thus, the first 4 characters of the serial number are not relevant for the purposes of identification, the second set of 4 numbers is the area of focus (highlighted in the green box opposite).
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