Page 1
QUICK INSTALL GUIDE
SAFETY WARNINGS
Radio Frequency (RF) Safety
To avoid possible radio frequency (RF) interference, follow any special
regulations for using radio equipment, and follow the safety advice listed
here:
• Operating the device close to other electronic equipment may
cause interference if the equipment is inadequately protected.
• Observe any warning signs and the manufacturer
recommendations. Different industries and businesses restrict
the use of cellular devices. Respect restrictions on the use of
radio equipment in fuel depots, chemical plants, or where blasting
operations are in process. Follow restrictions for any environment
where you operate the device.
• Do not place the antenna outdoors, unless in an outdoor-rated
enclosure.
• Switch OFF your wireless device when in an aircraft. Failing to
observe this restriction may lead to suspension or denial of
cellular services to the offender, legal action, or both.
• Switch OFF your wireless device when around gasoline or diesel
fuel pumps and before lling your vehicle with fuel.
• Switch OFF your wireless device in hospitals and any other place
where medical equipment may be in use
• Refer to Potential Interference with Pacemakers and Other
Medical Devices.
Potential Interference with Pacemakers and Other Medical Devices
Radio frequency energy (RF) from cellular devices can interact with
some electronic devices, causing electromagnetic interference (EMI).
The FDA helped develop a detailed test method to measure EMI of
implanted cardiac pacemakers and debrillators from cellular devices.
This test method is part of the Association for the Advancement
of Medical Instrumentation (AAMI) standard. This standard allows
manufacturers to ensure that cardiac pacemakers and debrillators are
safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other
medical devices. If harmful interference occurs, the FDA will assess the
interference and work to resolve the problem.
Precautions for Pacemaker Wearers
EMI can affect a pacemaker in one of three ways:
• Stop the pacemaker from delivering the stimulating pulses that
regulate the heart’s rhythm.
• Cause the pacemaker to deliver the pulses irregularly.
• Cause the pacemaker to ignore the heart’s own rhythm and
deliver pulses at a xed rate.
Based on current research, cellular devices do not pose a signicant
health problem for most pacemaker wearers. However, people with
pacemakers may want to take simple precautions to avoid EMI from
cellular devices:
• Keep the device on the opposite the side of the body from the
pacemaker to add extra distance between the pacemaker and the
device.
• Avoid placing a turned-on device next to the pacemaker (for
example, don’t carry the device in a shirt or jacket pocket directly
over the pacemaker).
Antenna
The antenna intended for use with this unit meets the requirements for
mobile operating congurations and for xed mounted operations, as
dened in 2.1091 and 1.1307 of the FCC rules for satisfying RF exposure
compliance.
© 2017 Enphase Energy Inc. All rights reserved.
Enphase Mobile Connect Installation Guide
This guide provides instructions on how to install Enphase Mobile Connect™ with the Enphase Envoy-S™ and the Enphase
IQ Envoy™. This guide is intended for use by professional installation personnel. For details about the Envoy-S or IQ Envoy,
refer to the Installation and Operation Manual.
How Mobile Connect Works
Enphase Mobile Connect is a modem package that connects to the
Enphase Envoy-S or IQ Envoy, and eliminates the need for an on-site
Internet connection to monitor an Enphase Microinverter System.
The addition of Mobile Connect to an Enphase System enables
greater installation exibility and provides reliable system monitoring
independent of the Internet service on site.
Enphase Mobile Connect is pre-congured for data service and
becomes activated when connected to the Envoy.
The Envoy collects module-level and system-level production data,
and, if congured, consumption data, at pre-dened periods of time,
typically at 15-minute intervals.
The report setting for an Envoy with Mobile Connect is low bandwidth
mode, which transmits data to Enlighten four times a day. The
transmission times occur within a ve-minute window, at 3 am
(03:00), 9 am (09:00), 3 pm (15:00), 9 pm (21:00). After transmission,
the data may take several minutes to display in Enlighten.
INSTALLATION
A. Updating the Envoy to 4.9 (or Later)
The newest Mobile Connect modem (CELLMODEM-M1)
requires that the Envoy be updated to Envoy release 4.9 (or
later). Other models do not requires this update.
1. Download the Enphase Installer Toolkit mobile app and open it to log
in to your Enlighten account. With this app, you can connect to the
IQ Envoy to track system installation progress. To download, go to
enphase.com/toolkit or scan the QR code at right.
2. Log into Enphase Installer Toolkit on your mobile device to download the latest version of Envoy software. To do so, go to the Envoy
Resources screen in the Installer Toolkit Settings.
3. Turn on the circuit feeding the Envoy.
4. On the Envoy, if the AP Mode LED is not lit, press the AP Mode button.
About Enphase Mobile Connect
The Envoy paired with Mobile Connect provides plug and play connectivity to the
Enphase Enlighten™ monitoring platform. Mobile Connect includes the following:
• MultiTech 4G LTE Category M1 cellular modem (CELLMODEM-M1) or
4G cellular modem, MultiTech Cell 100 Series LAT1 (CELLMODEM-03)
or 3G cellular modem MultiTech Cell 100 Series MTC-H5
(CELLMODEM-01)
• Five-year M2M data plan, upgradeable to 12 year plan (add 7 years)
available for purchase
• SIM card - industrial grade, pre-congured, tested, and installed
• Antenna (some models have two antennas)
• USB Y to mini-USB or USB to mini-USB cable. The Envoy connects to the
modem using a USB cable. The USB cable also powers the modem.
• Mounting hardware
• Four round plastic feet to allow use as a free-standing modem
Mobile Connect is available in regions where there is adequate (non-roaming)
cellular service in the installation area, including the US, Canada, Mexico,
Puerto Rico, and the US Virgin Islands.
The basic Mobile Connect plan is available for systems of up to 60
microinverters. To monitor systems of more than 60 microinverters, additional
charges apply.
The Enphase Mobile Connect modem cannot be transferred to a second Envoy
after initial installation. Any attempt to do so will deactivates the modem.
Installation Guidelines
• Enphase recommends that you install the Envoy-S or IQ Envoy and
Mobile Connect modem in a non-metal enclosure. For outdoor
installations, you must use an outdoor rated enclosure. The Envoy
data sheets and installation guides list acceptable enclosure types.
• If you use a metal enclosure, you must install a dome antenna on the
outside of the unit. Contact Enphase Customer Support for suggested
dome antenna models.
• Orient the antenna for best reception, typically, a vertical alignment.
• Although Mobile Connect comes with an antenna, you can use
other compatible antennas. Contact Enphase Customer Support for
suggested antenna models.
5. On your mobile device, go to Settings and join the Wi-Fi network
“Envoy_nnnnnn” (where “nnnnnn” represents the nal six digits of the
Envoy serial number).
6. The app informs you if the software on the Envoy is not the latest version
by displaying the Envoy Software Update message. If the app displays this
message, follow the on-screen instructions to update the Envoy.
7. For a short period (5-10 minutes), you must keep your mobile device near
the Envoy. Follow the on-screen instructions while the update takes place.
The update may take up to 20 minutes. The Envoy reboots several times
during the update and the LEDs light up in varied sequences until the update
is complete.
All four LEDs ash amber during boot up (approximately 3 minutes). When
boot up is complete, the Envoy’s Device Communications LED lights
solid amber, indicating that devices are not yet detected.
Enphase Customer Support: http://enphase.com/global/support-request/
Page 2
B. Mounting the Modem
Mount the modem, either on a wall using the slide-in tab, or attach the
rubber feet and place on a at surface.
Using a Mounting Tab
1. Locate the groove on the back of the device.
2. Slide the mounting rod into the groove.
3. Place the modem on the mounting surface.
4. Secure to the surface using the holes at each end of the mounting
rod.
Mount the Modem on a Flat Surface
You can also rest the modem on a at, stable surface after applying the
four adhesive plastic feet.
C. Connecting the Modem
1. Connect one antenna to the connector labeled CELL on the
modem. If your modem has a second antenna, connect the
second antenna to the connector labeled AUX.
2. Connect the USB cable:
a. First, connect the USB cable to the USB port(s) on the Envoy.
b. Then, connect the mini-USB connector to the Mobile Connect
modem.
The power LED lights when the modem has power. After about two
minutes, the Link Status LED ashes to indicate a network connection.
The Signal LEDs indicate signal strength according to the Signal LED
table.
No additional conguration is needed. The Envoy automatically starts
reporting to Enlighten via the cellular modem.
For the Envoy-S or IQ Envoy, check the Network Communication LED
to verify connectivity to Enlighten. Refer to the Enphase Envoy-S or IQ
Envoy Quick Install Guide for LED status indications.
WARNING: If you have already installed and connected the
cellular modem to the Envoy, do NOT move the modem to
another Envoy. This deactivates the modem.
D. Checking Connection Status and Cellular
Signal Strength
An Envoy with Mobile Connect automatically reports to Enlighten.
When the Envoy establishes an Internet connection through the cellular
modem, the Envoy Network Communications LED lights solid green
in the Envoy-S.
You can use the Enphase Installer Toolkit to check the modem status
and cellular signal strength. The Envoy’s AP (Access Point) Wi-Fi
network allows you to connect your mobile device (smart phone or
tablet) to the IQ Envoy.
1. On the Envoy, the AP Mode LED lights solid green when the
network is available. If the AP Mode LED is not lit, press the AP
Mode button.
2. On your mobile device, go to Settings and join the Wi-Fi network
“Envoy_nnnnnn” (where “nnnnnn” represents the nal six digits of
the IQ Envoy serial number).
3. Launch Installer Toolkit and tap Connect to Envoy.
4. Tap Network.
5. Under Network Conguration, tap Cellular.
The app displays Connection Status and an indication of signal
strength.
6. Check the connection status and verify that signal strength is at
least two bars for adequate data transmission.
Checking the MultiTech Status LEDs
This MultiTech modem has the following status LEDs
• Power
• LS
• Signal
The following tables list LED indicator status. The LEDs may be difcult
to see if you view them from an angle. View the LEDs straight on.
Power
LED Indicates
Off DC power not present
On DC power present
LS (Link Status)
LED Indicates
Lit solid The modem is not registered to the
Flashing The modem is registered to the cellular
cellular network.
network.
Signal
LEDs Description Indicates
All off Very weak signal
Bar 1 ON Weak signal
Bar 1 and 2 ON Good signal
Bar 1, 2, and 3 ON Very good signal
Troubleshooting
Issue Action
No communication
with Enlighten after
connecting the
cellular modem to the
Envoy.
I want to disconnect
the modem and
re-use it at a different
site.
1. Disconnect the USB cable.
2. Power cycle the Envoy.
3. Wait until the Envoy boots completely.
4. Reconnect the cellular modem USB
cable.
Moving the modem to a different Envoy
deactivates the modem. Contact Enphase
Customer Support if you need to re-install
the modem at a different site.
MultiTech Modem Dimensions
REGULATORY NOTICES
FCC - Antenna - Wireless Products only
The antenna intended for use with this unit meets the requirements
for mobile operating congurations and for xed mounted operations,
as dened in 2.1091 and 1.1307 of the FCC rules for satisfying RF
exposure compliance. If an alternate antenna is used, please consult
user documentation for required antenna specications.
FCC - 47 CFR Part 15 Regulation
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the 47 CFR rules. Operation of
this device is subject to the following conditions: (1} This device may
not cause harmful interference, and (2} this device must accept any
interference that may cause undesired operation.
WARNING: Changes or modications to this unit not expressly
*
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Industry Canada Class B Notice
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Reglement Canadien sur le matériel brouilleur.
This device complies with Industry Canada RSS Appliance radio
exempt from licensing. The operation is permitted for the following two
conditions:
1. the device may not cause harmful interference, and
2. the user of the device must accept any interference suffered, even
if the interference is likely to jeopardize the operation.
Le présent appareil est conforme aux CNR d’Industrie Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes:
1. l’appareil ne doit pas produire de brouillage, et
2. l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
Industry Canada and FCC
This device complies with Industry Canada license-exempt RSS
standard(s) and part 15 of the FCC rules. Operation is subject to the
following two conditions:
1. this device may not cause interference, and
2. this device must accept any interference, including interference
that may cause undesired operation of the device.
Cet appareil est conforme avec Industrie Canada RSS exemptes
de licence standard (s) et la partie 15 des règles de la FCC. Son
fonctionnement est soumis aux deux conditions suivantes:
1. l’appareil ne doit pas produire de brouillage, et
2. l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.
EMC, Safety, and R&TTE Directive Compliance
The CE mark is afxed to this product to conrm compliance with the
following European Community Directives:
Council Directive 2004/108/EC of 15 December 2004 on the
approximation of the laws of Member States relating to electromagnetic
compatibility;
and
Council Directive 2006/95/EC of 12 December 2006 on the
harmonization of the laws of Member States relating to electrical
equipment designed for use within certain voltage limits;
and
Council Directive 2011/65/EU on the restriction of the use of certain
hazardous substances in electrical and electronic equipment;
and
Council Directive 1999/5/EC of 9 March 1999 on radio equipment and
telecommunications terminal equipment and the mutual recognition of
their conformity.
Loading...