Dish Network ViP 922 SlingLoaded, 176779 User Manual

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Dish Network ViP 922 SlingLoaded, 176779 User Manual

Warning and Attention Symbols

You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the apparatus.

For Your Safety

Do not try to open the case. There is risk of electrical shock, which may cause damage to the apparatus and/or personal injury or death to you. There are no userserviceable parts inside. Opening the case or making unauthorized changes will void the warranty.

Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

Important Software Notice

As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-routine manner. This product, like almost any other high tech product, is subject to bugs and hence DISH Network CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. DISH Network endeavors to improve such conditions and will periodically download improvements.

In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the public to download from www.echostar.com.

Equipment and Software Covered by this Guide

This Guide covers the VIP®922 satellite ViP922. This Guide may cover other devices, not listed here.

Copyright Notice

Copyright © 2010 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this Guide may change without notice. We may issue revisions to tell you about such changes. Please send comments or questions about this Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East, Englewood, CO 80112.

Printed in the United States of America. Part Number: 176779 revision 02

DISH Network is a registered trademark of DISH Network L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com.

We acknowledge all product names, trade names, or corporate names we mention in this Guide to be the proprietary property of the registered owners.

Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories.

HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.

HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance, Inc.

SAFETY

IMPORTANT SAFETY INSTRUCTIONS

PROPER CARE OF YOUR EQUIPMENT

i

SAFETY

IMPORTANT SAFETY INSTRUCTIONS

1.Read these instructions.

2.Keep these instructions.

3.Heed all warnings.

4.Follow all instructions.

5.Do not use this apparatus near water.

6.Clean only with a dry cloth.

7.Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9.Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10.Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11.Use only attachments/accessories specified by the manufacturer.

12.Unplug this apparatus during lightning storms or when unused for long periods of time.

13.Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

14.Apparatus shall not be exposed to dripping or

splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.

ii

Important Safety Instructions

CAUTION—To reduce the risk of fire, use only No. 26

AWG or larger telecommunication line cord.

Locate the receiver in an open, well-ventilated area. Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation.

Do not impede ventilation by covering the ventilation slots (such as with magazines, curtains, tablecloth, etc.), or the receiver will overheat.

Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and vibration.

Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F, and do not cover it.

Connect the power plug to an outlet having a safety ground connection. The power plug must be readily accessible so that the equipment can be easily disconnected from the AC power.

Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord.

Do not overload wall outlets or extension cords — this can result in a risk of fire or electrical shock.

Never insert objects of any kind through openings into the receiver, as the objects may touch dangerous voltage points or short out parts. This could cause fire or electrical shock.

Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.

Unplug the receiver from the AC power outlet before cleaning.

The receiver is still connected to the AC power whenever it is plugged in to a live power outlet, even if the receiver is “turned off” using the remote control or front panel button.

iii

SAFETY

IMPORTANT SAFETY INSTRUCTIONS (continued)

Do not place naked flame sources such as lighted candles on or near the receiver.

Do not expose the remote control batteries to excessive heat or fire.

Note to Installer: This reminder is provided to call the installer's attention to Article 810 section II of the National Electrical Code

(NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

Example of Antenna Grounding

National Electrical Code, 2008

Antenna

Lead in Wire

Ground Clamp

Antenna

Discharge

Unit

(NEC Section 810-20)

Electric

Service

Equipment Grounding

Conductors

(NEC Section 810-21)

Ground Clamp

Power Service Grounding

Electrode System

(NEC Art. 250, Part H)

Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal.

iv

Proper Care of Your Equipment

PROPER CARE OF YOUR EQUIPMENT

Always handle the receiver carefully. Excessive shock and vibration can damage the hard drive.

Always turn the receiver off, unplug it, and then let it sit idle for at least 30 seconds before moving it.

If the receiver is cold to the touch, do not plug it in immediately.

Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.

The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty.

If you plug the receiver’s power cord into an outlet that contains surge suppression, then verify you are using a HomePlugcompatible surge-protected power strip or socket . Do not plug the receiver into an outlet with ground fault protection.

During an electrical storm or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, and disconnect the lines between the receiver and the antenna. This will provide additional protection against damage caused by lightning or power-line surges.

In some TVs, the presence of fixed images for extended periods of time may cause permanent imprints on the screen. Consult your TV’s manufacturer and user manual to determine if this is an issue for your TV.

v

SAFETY

vi

Getting More Help

Getting More Help

FINDING MORE INFORMATION

TROUBLESHOOTING

1

Getting More Help

Finding More Information

FINDING MORE INFORMATION

How to get help:

If your new ViP®922 yet linked with at least one remote control, you together to access various forms of on-screen user

Remote is not working on page 9.

For more information on how to use your remote controls, refer to the Quick Reference Guide that came with your ViP922 receiver.

You can operate many of the features of your ViP922 receiver using the capacitive-touch front panel controls, too. Note that this front panel requires a light touch to activate it (and then it glows a little brighter) before you touch the specific control to perform your intended function.

On the Main Menu (accessed by pressing MENU on your linked remote control or touching MENU on the front panel), a Help tile is displayed.

Selecting this tile accesses a Help area where you can browse the onscreen user manual, view help videos, try out the interactive help application, or search for help on any topic for the VIP922 receiver and its remote controls. Most information a user needs is available in this area of your receiver.

Beginning on the next page, this guide provides tips for troubleshooting certain kinds of issues you might encounter with your satellite system. Also, you can find more information on your new satellite receiver and its remote controls at www.dishnetwork.com. Select the Support link.

2

Getting More Help

Troubleshooting

TROUBLESHOOTING

Message Numbers

 

 

 

 

 

 

Message

Possible Reason(s)

What to Do

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the coaxial cables and their connections

 

 

 

 

to and from the multi-dish switch. Make sure that

 

 

 

 

all required cables are in place, and check that

 

 

 

 

all cable connections are tight and dry (for

 

 

 

 

outdoor cables). Run the Check Switch test, as

 

 

 

There may be a problem with the

follows:

 

 

001

1. Press MENU on your remote control or the

 

 

multi-dish switch.

receiver’s front panel.

 

 

 

 

2. Select the Settings tile, and then scroll down

 

 

 

 

to Point Dish.

 

 

 

 

3. Access the Point Dish screen and select

 

 

 

 

Check Switch to run the test.

 

 

 

 

If this does not work, call the Customer Service

 

 

 

 

Center at 1-800-333-DISH (3474) for help.

 

 

 

 

 

 

 

 

 

• Note the local weather conditions. Remove

 

 

 

 

any snow or other debris which may have

 

 

 

 

collected on the satellite dish. Make sure that

 

 

 

 

the satellite dish has a clear line of sight to the

 

 

 

Heavy rain, snow, or cloud cover

satellite. Check whether branches or leaves

 

 

 

have grown into the line of sight of the dish.

 

 

002

may be interfering with satellite

 

 

• Make sure that the satellite dish is aimed at

 

 

signal transmission, or there may

 

 

 

be other interference.

the satellite. Check the strength of the signal

 

 

 

using the Point Dish screen (select the

 

 

 

 

 

 

 

 

Settings tile and scroll down to Point Dish).

 

 

 

 

Consult with your installer in order to re-aim

 

 

 

 

the dish, if necessary, to obtain the strongest

 

 

 

 

possible signal.

 

 

 

 

 

 

 

 

 

• Make sure the system uses RG-6 coaxial

 

 

 

 

cable; if not, contact your dealer or installer.

 

 

 

 

• Check the dish-to-receiver cable run length. If

 

 

 

 

your system is labeled DISH Pro, the cable

 

 

 

 

can be as much as 200 feet in length. Check

 

 

 

The wrong type of coaxial cable

the coaxial cables and their connections to

 

 

 

and from the multi-dish switch. Make sure that

 

 

 

may be used in the system, or the

all required cables are in place, and check

 

 

003, 004

total run length of cable may be

that all cable connections are tight and dry

 

 

too long. There may also be a

(for outdoor cables and connections). If this

 

 

 

problem with the multi-dish

does not work, run the Check Switch test, as

 

 

 

switch.

follows:

 

 

 

 

1. Press MENU on your remote control or the

 

 

 

 

receiver’s front panel.

 

 

 

 

2. Select the Settings tile, and then scroll

 

 

 

 

down to Point Dish.

 

 

 

 

3. Access the Point Dish screen and select

 

 

 

 

Check Switch to run the test.

 

 

 

 

 

 

3

Getting More Help

Troubleshooting

 

 

 

 

 

 

Message

Possible Reason(s)

What to Do

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

• If you have just authorized your receiver

 

 

 

 

(added it to your account), then wait a few

 

 

 

 

minutes to see if the message has been

 

 

 

 

removed. Make sure that all required cables

 

 

 

 

are in place, and check that all cable

 

 

 

The receiver may not have

connections are both tight and dry (for

 

 

 

outdoor cables and connections).

 

 

 

received authorization for

• Make sure that the satellite dish has a clear

 

 

 

programming yet. The satellite

line of sight to the satellite(s). Check whether

 

 

005

dish may have moved so that it is

branches or leaves are in the line of sight of

 

 

no longer picking up the satellite

the dish antenna.

 

 

 

signal. The cable connections

• Check that the Signal Strength bar on the

 

 

 

may have loosened or have

Point Dish screen (select the Settings tile,

 

 

 

moisture inside. There may be an

scroll down, and select Point Dish) is green

 

 

 

interruption of the satellite signal.

and displays the word Locked. If not, the

 

 

 

 

contact your installer to re-aim the satellite

 

 

 

 

dish, if necessary, to obtain the strongest

 

 

 

 

possible signal.

 

 

 

 

• If you have not authorized the receiver, then

 

 

 

 

call the Customer Service Center at 1-800-

 

 

 

 

333-DISH (3474) and do so.

 

 

 

 

 

 

 

 

The receiver may not be

You must keep each installed receiver

 

 

006

connected to an active telephone

 

 

connected to an active telephone line or

 

 

line or broadband Internet

 

 

 

connection.

broadband Internet connection at all times.

 

 

 

 

 

 

 

 

 

 

 

 

Viewers in specific areas are

 

 

 

 

prohibited from watching certain

 

 

 

 

programs. For example, viewers

Program providers, not DISH Network, specify

 

 

011, 012

who live close to a particular

 

 

which programs are blacked out for specific

 

 

football stadium may be

 

 

 

prohibited from watching football

areas.

 

 

 

games that are played in that

 

 

 

 

stadium.

 

 

 

 

 

 

 

 

 

 

• You must subscribe to a channel before you

 

 

 

 

can tune to a program on that channel. Call

 

 

 

 

the Customer Service Center at 1-800-333-

 

 

 

 

DISH (3474) to subscribe to one (or more)

 

 

 

 

new channel(s).

 

 

 

You may have tried to tune to a

• If you subscribe to the channel and you see

 

 

013, 014

these messages, then press the red reset

 

 

program on a channel to which

 

 

button behind the small door on the left side

 

 

 

you don’t subscribe.

of the receiver’s front panel and see if the

 

 

 

 

message has been removed after the reset is

 

 

 

 

complete.

 

 

 

 

• If you believe this message was displayed by

 

 

 

 

mistake, call the Customer Service Center at

 

 

 

 

1-800-333-DISH (3474).

 

 

 

 

 

 

4

 

 

 

Getting More Help

 

 

 

Troubleshooting

 

 

 

 

 

 

 

Message

Possible Reason(s)

What to Do

 

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Wait a few minutes to see if the message

 

 

 

 

 

goes away. Make sure that all required cables

 

 

 

 

 

are in place, and check that all cable

 

 

 

 

 

connections are both tight and dry (for

 

 

 

 

 

outdoor cables and connections).

 

 

 

 

You may have just plugged in the

• Make sure that the satellite dish has a clear

 

 

 

 

line of sight to the satellite(s). Check whether

 

 

 

 

receiver and it is acquiring the

 

 

 

015

branches or leaves have grown into the line of

 

 

 

satellite signal, or the receiver

 

 

 

sight of the dish antenna.

 

 

 

 

may have temporarily lost the

• Check that the Signal Strength bar on the

 

 

 

 

signal.

 

 

 

 

Point Dish screen (select the Settings tile,

 

 

 

 

 

scroll down, and select Point Dish) is green

 

 

 

 

 

and displays the word Locked. If not, then

 

 

 

 

 

contact your installer to re-aim the satellite

 

 

 

 

 

dish, if necessary, to obtain the strongest

 

 

 

 

 

possible signal.

 

 

 

 

 

 

 

 

 

 

 

• You must connect the receiver to an active

 

 

 

 

The receiver may not be

telephone line or broadband Internet

 

 

 

 

connection at all times.

 

 

 

018

connected to an active telephone

 

 

 

• Call the Customer Service Center at 1-800-

 

 

 

line or broadband Internet

 

 

 

 

connection.

333-DISH (3474) for help checking the credit

 

 

 

 

limit and/or to get authorization to make a

 

 

 

 

 

 

 

 

 

 

purchase.

 

 

 

 

 

 

 

 

 

 

 

• If you have authorized the receiver, wait a few

 

 

 

 

 

minutes to see if the message has been

 

 

 

 

 

removed. Make sure that all required cables

 

 

 

 

The receiver may not have

are in place, and check that all cable

 

 

 

 

connections are both tight and dry (for

 

 

 

 

received authorization for

outdoor cables and connections).

 

 

 

 

programming yet. The satellite

• Make sure that the satellite dish has a clear

 

 

 

 

dish may have moved so that it is

line of sight to the satellite. Check whether

 

 

 

022

no longer picking up the satellite

branches or leaves have grown into the line of

 

 

 

signal. The cable connections

sight of the dish antenna.

 

 

 

 

may have loosened or have

• Check that the Signal Strength bar on the

 

 

 

 

moisture inside. There may have

Point Dish screen (select the Settings tile,

 

 

 

 

been an interruption of the

scroll down, and select Point Dish) is green

 

 

 

 

satellite signal.

and displays the word Locked. If not, contact

 

 

 

 

 

your installer to re-aim the satellite dish. If you

 

 

 

 

 

have not authorized the receiver, then call the

 

 

 

 

 

Customer Service Center at 1-800-333-DISH

 

 

 

 

 

(3474) and do so.

 

 

 

 

 

 

 

 

 

 

 

Press the POWER button to turn the receiver off.

 

 

 

 

The receiver may need to get

Doing this allows the receiver to download new

 

 

 

 

software via satellite. This download may take

 

 

 

028

new software before you can use

 

 

 

several minutes; do not disturb or unplug the

 

 

 

it to order Pay-Per-View

 

 

 

 

programs.

receiver during this time. After the downloaded

 

 

 

 

software is installed, you will be able to order

 

 

 

 

 

 

 

 

 

 

Pay-Per-View programs through your receiver.

 

 

 

 

 

 

 

 

5

Getting More Help

Troubleshooting

 

 

 

 

 

 

Message

Possible Reason(s)

What to Do

 

 

Number

 

 

 

 

 

 

 

 

 

 

 

 

 

If your setup includes a multi-dish switch, then

 

 

 

You may have tried to close an

run the Check Switch test, as follows:

 

 

 

1. Press MENU on your remote control or the

 

 

059

installation menu without having

receiver’s front panel.

 

 

performed the Check Switch test

2. Select the Settings tile, scroll down, and then

 

 

 

on the Point Dish screen.

select Point Dish.

 

 

 

 

3. Access the Point Dish screen and select

 

 

 

 

Check Switch to run the test.

 

 

 

 

 

 

 

 

 

• Make sure that you have selected the option

 

 

 

 

for the correct satellite on the Point Dish

 

 

 

You may have aimed the satellite

screen (select the Settings tile, scroll down,

 

 

 

and select Point Dish).

 

 

060

dish at one satellite, but selected

 

 

• Make sure that the cable(s) for the satellite

 

 

the option for another satellite on

 

 

 

the Point Dish screen.

that you have selected is connected to the

 

 

 

LNBF that receives signals from that satellite.

 

 

 

 

 

 

 

 

Contact your installer to re-aim the satellite

 

 

 

 

dish, if necessary, at the correct satellite(s).

 

 

 

 

 

 

 

 

The receiver is downloading

It is very important for the receiver to get the

 

 

061

latest software to function properly. The satellite

 

 

current software.

download may take several minutes. Do not

 

 

 

 

disturb or unplug the receiver during this time.

 

 

 

 

 

 

 

 

The receiver gives you three

Wait a few minutes and then try again to enter

 

 

 

the password.

 

 

 

chances to enter the correct

 

 

 

Note: The “time out” feature is designed to

 

 

074

password. If you fail to do so, the

 

 

prevent someone from trying password after

 

 

receiver “times out” and will not

 

 

 

allow you to try again for several

password until he or she happens to guess the

 

 

 

right one and then gains unauthorized access to

 

 

 

minutes.

 

 

 

the receiver.

 

 

 

 

 

 

 

 

 

 

 

 

 

Connect the receiver to an active telephone line

 

 

 

 

or broadband Internet connection. Make sure

 

 

 

You may not have connected the

that the telephone line or Internet connection to

 

 

 

which you connect the receiver is working

 

 

078,

receiver to an active telephone

properly.

 

 

line or broadband Internet

Note: To order Pay-Per-View programs, you

 

 

079, 080

connection, or the telephone line

must keep each receiver connected to an active

 

 

 

or Internet connection may be

telephone line or broadband Internet

 

 

 

defective.

connection. The receiver uses the telephone line

 

 

 

 

to make toll-free calls (when the phone is not in

 

 

 

 

use) or the Internet connection to send purchase

 

 

 

 

information to DISH Network.

 

 

 

 

 

 

 

093

You may have selected the Reset

If you want to reset the receiver to its factory

 

 

default settings, select Yes. If you do not want to

 

 

to Factory Defaults option.

 

 

 

 

reset the receiver to factory defaults, select No.

 

 

 

 

 

 

6

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