Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other procedures require special attention.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the apparatus.
For Your Safety
Do not try to open the case. There is risk of electrical shock, which may cause damage to the apparatus and/or personal injury or death to you. There are no userserviceable parts inside. Opening the case or making unauthorized changes will void the warranty.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-routine manner. This product, like almost any other high tech product, is subject to bugs and hence DISH Network CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. DISH Network endeavors to improve such conditions and will periodically download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the public to download from www.echostar.com.
Equipment and Software Covered by this Guide
This Guide covers the VIP®922 satellite ViP922. This Guide may cover other devices, not listed here.
Copyright Notice
Copyright © 2010 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved. The information in this Guide may change without notice. We may issue revisions to tell you about such changes. Please send comments or questions about this Guide to: Technical Publications, EchoStar Corporation, 100 Inverness Terrace East, Englewood, CO 80112.
Printed in the United States of America. Part Number: 176779 revision 02
DISH Network is a registered trademark of DISH Network L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this Guide to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
HomePlug is a trademark and registered trademark of the HomePlug Powerline Alliance, Inc.
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
PROPER CARE OF YOUR EQUIPMENT
i
SAFETY
IMPORTANT SAFETY INSTRUCTIONS
1.Read these instructions.
2.Keep these instructions.
3.Heed all warnings.
4.Follow all instructions.
5.Do not use this apparatus near water.
6.Clean only with a dry cloth.
7.Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9.Do not defeat the safety purpose of the polarized or groundingtype plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10.Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11.Use only attachments/accessories specified by the manufacturer.
12.Unplug this apparatus during lightning storms or when unused for long periods of time.
13.Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
14.Apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
ii
Important Safety Instructions
CAUTION—To reduce the risk of fire, use only No. 26
AWG or larger telecommunication line cord.
•Locate the receiver in an open, well-ventilated area. Do not place the receiver in an enclosure (such as a cabinet) without proper ventilation.
•Do not impede ventilation by covering the ventilation slots (such as with magazines, curtains, tablecloth, etc.), or the receiver will overheat.
•Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and vibration.
•Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F, and do not cover it.
•Connect the power plug to an outlet having a safety ground connection. The power plug must be readily accessible so that the equipment can be easily disconnected from the AC power.
•Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power cord by gripping the power plug, not the cord.
•Do not overload wall outlets or extension cords — this can result in a risk of fire or electrical shock.
•Never insert objects of any kind through openings into the receiver, as the objects may touch dangerous voltage points or short out parts. This could cause fire or electrical shock.
•Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage, and will void the Limited Warranty. Refer all servicing to authorized service personnel.
•Unplug the receiver from the AC power outlet before cleaning.
The receiver is still connected to the AC power whenever it is plugged in to a live power outlet, even if the receiver is “turned off” using the remote control or front panel button.
iii
SAFETY
IMPORTANT SAFETY INSTRUCTIONS (continued)
•Do not place naked flame sources such as lighted candles on or near the receiver.
•Do not expose the remote control batteries to excessive heat or fire.
Note to Installer: This reminder is provided to call the installer's attention to Article 810 section II of the National Electrical Code
(NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
Example of Antenna Grounding
National Electrical Code, 2008
Antenna
Lead in Wire
Ground Clamp
Antenna
Discharge
Unit
(NEC Section 810-20)
Electric
Service
Equipment Grounding
Conductors
(NEC Section 810-21)
Ground Clamp
Power Service Grounding
Electrode System
(NEC Art. 250, Part H)
Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits. When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them can be fatal.
iv
Proper Care of Your Equipment
PROPER CARE OF YOUR EQUIPMENT
•Always handle the receiver carefully. Excessive shock and vibration can damage the hard drive.
•Always turn the receiver off, unplug it, and then let it sit idle for at least 30 seconds before moving it.
•If the receiver is cold to the touch, do not plug it in immediately.
Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.
•The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty.
•If you plug the receiver’s power cord into an outlet that contains surge suppression, then verify you are using a HomePlugcompatible surge-protected power strip or socket . Do not plug the receiver into an outlet with ground fault protection.
•During an electrical storm or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall outlet, and disconnect the lines between the receiver and the antenna. This will provide additional protection against damage caused by lightning or power-line surges.
•In some TVs, the presence of fixed images for extended periods of time may cause permanent imprints on the screen. Consult your TV’s manufacturer and user manual to determine if this is an issue for your TV.
v
SAFETY
vi
Getting More Help
Getting More Help
•FINDING MORE INFORMATION
•TROUBLESHOOTING
1
Getting More Help
Finding More Information
FINDING MORE INFORMATION
How to get help:
•If your new ViP®922 yet linked with at least one remote control, you together to access various forms of on-screen user
Remote is not working on page 9.
•For more information on how to use your remote controls, refer to the Quick Reference Guide that came with your ViP922 receiver.
•You can operate many of the features of your ViP922 receiver using the capacitive-touch front panel controls, too. Note that this front panel requires a light touch to activate it (and then it glows a little brighter) before you touch the specific control to perform your intended function.
•On the Main Menu (accessed by pressing MENU on your linked remote control or touching MENU on the front panel), a Help tile is displayed.
Selecting this tile accesses a Help area where you can browse the onscreen user manual, view help videos, try out the interactive help application, or search for help on any topic for the VIP922 receiver and its remote controls. Most information a user needs is available in this area of your receiver.
•Beginning on the next page, this guide provides tips for troubleshooting certain kinds of issues you might encounter with your satellite system. Also, you can find more information on your new satellite receiver and its remote controls at www.dishnetwork.com. Select the Support link.
2
Getting More Help
Troubleshooting
TROUBLESHOOTING
Message Numbers
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Message |
Possible Reason(s) |
What to Do |
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Number |
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Check the coaxial cables and their connections |
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to and from the multi-dish switch. Make sure that |
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all required cables are in place, and check that |
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all cable connections are tight and dry (for |
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outdoor cables). Run the Check Switch test, as |
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There may be a problem with the |
follows: |
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001 |
1. Press MENU on your remote control or the |
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multi-dish switch. |
receiver’s front panel. |
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2. Select the Settings tile, and then scroll down |
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to Point Dish. |
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3. Access the Point Dish screen and select |
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Check Switch to run the test. |
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If this does not work, call the Customer Service |
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Center at 1-800-333-DISH (3474) for help. |
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• Note the local weather conditions. Remove |
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any snow or other debris which may have |
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collected on the satellite dish. Make sure that |
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the satellite dish has a clear line of sight to the |
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Heavy rain, snow, or cloud cover |
satellite. Check whether branches or leaves |
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have grown into the line of sight of the dish. |
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002 |
may be interfering with satellite |
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• Make sure that the satellite dish is aimed at |
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signal transmission, or there may |
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be other interference. |
the satellite. Check the strength of the signal |
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using the Point Dish screen (select the |
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Settings tile and scroll down to Point Dish). |
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Consult with your installer in order to re-aim |
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the dish, if necessary, to obtain the strongest |
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possible signal. |
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• Make sure the system uses RG-6 coaxial |
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cable; if not, contact your dealer or installer. |
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• Check the dish-to-receiver cable run length. If |
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your system is labeled DISH Pro, the cable |
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can be as much as 200 feet in length. Check |
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The wrong type of coaxial cable |
the coaxial cables and their connections to |
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and from the multi-dish switch. Make sure that |
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may be used in the system, or the |
all required cables are in place, and check |
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003, 004 |
total run length of cable may be |
that all cable connections are tight and dry |
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too long. There may also be a |
(for outdoor cables and connections). If this |
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problem with the multi-dish |
does not work, run the Check Switch test, as |
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switch. |
follows: |
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1. Press MENU on your remote control or the |
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receiver’s front panel. |
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2. Select the Settings tile, and then scroll |
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down to Point Dish. |
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3. Access the Point Dish screen and select |
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Check Switch to run the test. |
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3
Getting More Help
Troubleshooting
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Message |
Possible Reason(s) |
What to Do |
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Number |
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• If you have just authorized your receiver |
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(added it to your account), then wait a few |
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minutes to see if the message has been |
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removed. Make sure that all required cables |
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are in place, and check that all cable |
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The receiver may not have |
connections are both tight and dry (for |
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outdoor cables and connections). |
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received authorization for |
• Make sure that the satellite dish has a clear |
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programming yet. The satellite |
line of sight to the satellite(s). Check whether |
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005 |
dish may have moved so that it is |
branches or leaves are in the line of sight of |
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no longer picking up the satellite |
the dish antenna. |
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signal. The cable connections |
• Check that the Signal Strength bar on the |
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may have loosened or have |
Point Dish screen (select the Settings tile, |
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moisture inside. There may be an |
scroll down, and select Point Dish) is green |
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interruption of the satellite signal. |
and displays the word Locked. If not, the |
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contact your installer to re-aim the satellite |
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dish, if necessary, to obtain the strongest |
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possible signal. |
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• If you have not authorized the receiver, then |
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call the Customer Service Center at 1-800- |
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333-DISH (3474) and do so. |
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The receiver may not be |
You must keep each installed receiver |
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006 |
connected to an active telephone |
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connected to an active telephone line or |
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line or broadband Internet |
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connection. |
broadband Internet connection at all times. |
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Viewers in specific areas are |
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prohibited from watching certain |
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programs. For example, viewers |
Program providers, not DISH Network, specify |
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011, 012 |
who live close to a particular |
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which programs are blacked out for specific |
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football stadium may be |
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prohibited from watching football |
areas. |
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games that are played in that |
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stadium. |
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• You must subscribe to a channel before you |
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can tune to a program on that channel. Call |
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the Customer Service Center at 1-800-333- |
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DISH (3474) to subscribe to one (or more) |
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new channel(s). |
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You may have tried to tune to a |
• If you subscribe to the channel and you see |
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013, 014 |
these messages, then press the red reset |
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program on a channel to which |
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button behind the small door on the left side |
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you don’t subscribe. |
of the receiver’s front panel and see if the |
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message has been removed after the reset is |
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complete. |
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• If you believe this message was displayed by |
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mistake, call the Customer Service Center at |
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1-800-333-DISH (3474). |
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4
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Getting More Help |
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Troubleshooting |
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Message |
Possible Reason(s) |
What to Do |
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Number |
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• Wait a few minutes to see if the message |
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goes away. Make sure that all required cables |
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are in place, and check that all cable |
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connections are both tight and dry (for |
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outdoor cables and connections). |
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You may have just plugged in the |
• Make sure that the satellite dish has a clear |
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line of sight to the satellite(s). Check whether |
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receiver and it is acquiring the |
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015 |
branches or leaves have grown into the line of |
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satellite signal, or the receiver |
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||
|
sight of the dish antenna. |
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||
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may have temporarily lost the |
• Check that the Signal Strength bar on the |
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signal. |
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Point Dish screen (select the Settings tile, |
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scroll down, and select Point Dish) is green |
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and displays the word Locked. If not, then |
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contact your installer to re-aim the satellite |
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dish, if necessary, to obtain the strongest |
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possible signal. |
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• You must connect the receiver to an active |
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The receiver may not be |
telephone line or broadband Internet |
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connection at all times. |
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018 |
connected to an active telephone |
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• Call the Customer Service Center at 1-800- |
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line or broadband Internet |
|
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||
|
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connection. |
333-DISH (3474) for help checking the credit |
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limit and/or to get authorization to make a |
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purchase. |
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• If you have authorized the receiver, wait a few |
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minutes to see if the message has been |
|
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removed. Make sure that all required cables |
|
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The receiver may not have |
are in place, and check that all cable |
|
|
|
|
connections are both tight and dry (for |
|
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received authorization for |
outdoor cables and connections). |
|
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|
|
programming yet. The satellite |
• Make sure that the satellite dish has a clear |
|
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|
|
dish may have moved so that it is |
line of sight to the satellite. Check whether |
|
|
|
022 |
no longer picking up the satellite |
branches or leaves have grown into the line of |
|
|
|
signal. The cable connections |
sight of the dish antenna. |
|
|
|
|
|
may have loosened or have |
• Check that the Signal Strength bar on the |
|
|
|
|
moisture inside. There may have |
Point Dish screen (select the Settings tile, |
|
|
|
|
been an interruption of the |
scroll down, and select Point Dish) is green |
|
|
|
|
satellite signal. |
and displays the word Locked. If not, contact |
|
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|
|
your installer to re-aim the satellite dish. If you |
|
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|
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have not authorized the receiver, then call the |
|
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Customer Service Center at 1-800-333-DISH |
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(3474) and do so. |
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Press the POWER button to turn the receiver off. |
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The receiver may need to get |
Doing this allows the receiver to download new |
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software via satellite. This download may take |
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028 |
new software before you can use |
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several minutes; do not disturb or unplug the |
|
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||
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it to order Pay-Per-View |
|
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||
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programs. |
receiver during this time. After the downloaded |
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software is installed, you will be able to order |
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Pay-Per-View programs through your receiver. |
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5
Getting More Help
Troubleshooting
|
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Message |
Possible Reason(s) |
What to Do |
|
|
Number |
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||
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|
If your setup includes a multi-dish switch, then |
|
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|
You may have tried to close an |
run the Check Switch test, as follows: |
|
|
|
1. Press MENU on your remote control or the |
|
|
|
059 |
installation menu without having |
receiver’s front panel. |
|
|
performed the Check Switch test |
2. Select the Settings tile, scroll down, and then |
|
|
|
|
on the Point Dish screen. |
select Point Dish. |
|
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|
|
3. Access the Point Dish screen and select |
|
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|
|
Check Switch to run the test. |
|
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• Make sure that you have selected the option |
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for the correct satellite on the Point Dish |
|
|
|
You may have aimed the satellite |
screen (select the Settings tile, scroll down, |
|
|
|
and select Point Dish). |
|
|
|
060 |
dish at one satellite, but selected |
|
|
|
• Make sure that the cable(s) for the satellite |
|
||
|
the option for another satellite on |
|
||
|
|
the Point Dish screen. |
that you have selected is connected to the |
|
|
|
LNBF that receives signals from that satellite. |
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Contact your installer to re-aim the satellite |
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dish, if necessary, at the correct satellite(s). |
|
|
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|
|
|
|
|
The receiver is downloading |
It is very important for the receiver to get the |
|
|
061 |
latest software to function properly. The satellite |
|
|
|
current software. |
download may take several minutes. Do not |
|
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|
|
disturb or unplug the receiver during this time. |
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The receiver gives you three |
Wait a few minutes and then try again to enter |
|
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|
the password. |
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|
|
chances to enter the correct |
|
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|
|
Note: The “time out” feature is designed to |
|
|
|
074 |
password. If you fail to do so, the |
|
|
|
prevent someone from trying password after |
|
||
|
receiver “times out” and will not |
|
||
|
|
allow you to try again for several |
password until he or she happens to guess the |
|
|
|
right one and then gains unauthorized access to |
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|
|
minutes. |
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the receiver. |
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Connect the receiver to an active telephone line |
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|
or broadband Internet connection. Make sure |
|
|
|
You may not have connected the |
that the telephone line or Internet connection to |
|
|
|
which you connect the receiver is working |
|
|
|
078, |
receiver to an active telephone |
properly. |
|
|
line or broadband Internet |
Note: To order Pay-Per-View programs, you |
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079, 080 |
connection, or the telephone line |
must keep each receiver connected to an active |
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or Internet connection may be |
telephone line or broadband Internet |
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defective. |
connection. The receiver uses the telephone line |
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to make toll-free calls (when the phone is not in |
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use) or the Internet connection to send purchase |
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information to DISH Network. |
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093 |
You may have selected the Reset |
If you want to reset the receiver to its factory |
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default settings, select Yes. If you do not want to |
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to Factory Defaults option. |
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reset the receiver to factory defaults, select No. |
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6