Dell 500W, K789N, H914N, K788N, H965N User Manual

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Dellt Tower UPS 500W, 1000W, and 1920/1500W

User's Guide

H900N, J715N, K788N, H914N, J716N, K789N

K806N, H965N

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your software.

CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or in property damage incidents.

WARNING: A WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or injury.

DANGER: A DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

DANGER: Observe the following instruction to help prevent an imminently hazardous situation which, if not avoided, will result in death or serious injury:

SThis UPS contains LETHAL VOLTAGES. All repairs and service should be performed by

AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS inside the UPS.

Information in this document is subject to change without notice.

E 2009 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; National Electrical Code and NEC are registered trademarks of National Fire Protection Association, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 S 164201786 4

Table of Contents

1

Introduction

 

 

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

2

Safety Warnings

 

3

Installation

 

 

Inspecting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

 

Unpacking the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

 

Identifying the UPS Rear Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

 

Identifying the UPS Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

 

Connecting the UPS Internal Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

 

External Battery Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

 

Installing the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

 

UPS Initial Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

22

4

Operation

 

 

UPS Startup and Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Starting the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Starting the UPS on Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

 

UPS Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

28

 

Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

29

 

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Table of Contents

|

3

Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Startup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30

Screen Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

UPS Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Control Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

36

Retrieving the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Behavior on Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Configuring Load Segments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Controlling Load Segments Through the Display . . . . . . . . . . . . . . . . . . . . .

41

Configuring Automatic Start Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

Configuring Automatic on Battery Shutdown . . . . . . . . . . . . . . . . . . . . . . . .

43

Configuring Battery Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Configuring the UPS for an EBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Running Automatic Battery Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Configuring Automatic Battery Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Configuring Automatic Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

5 Additional UPS Features

RS-232 and USB Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dell Network Management Card (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 48

Network Transient Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Dell UPS Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4

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Table of Contents

6

UPS Maintenance

 

 

UPS and Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

 

Transporting the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

 

Storing the UPS and Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

 

When to Replace Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

 

Testing Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

 

Updating the UPS Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

7

Specifications

 

8

Troubleshooting

 

 

Accessing Alarms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

 

UPS Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

 

Event Log Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

 

Typical Alarms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

 

Silencing the Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Table of Contents

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5

1

Introduction

The Dellt Tower uninterruptible power system (UPS) protects your sensitive electronic equipment from basic power problems such as power failures, power sags, power surges, brownouts, and line noise.

Power outages can occur when you least expect them and power quality can be erratic. These power problems have the potential to corrupt critical data, destroy unsaved work sessions, and damage hardware — causing hours of lost productivity and expensive repairs.

With the Dell Tower UPS, you can safely eliminate the effects of power disturbances and guard the integrity of your equipment. The UPS's flexibility to handle an array of network devices makes it the perfect choice to protect your LANs, servers, workstations, and other electrical equipment.

Figure 1 shows the Dell Tower UPS.

Figure 1. The Dell Tower UPS

6 | Introduction

Providing outstanding performance and reliability, the UPS's unique benefits include:

SBuck and Boost voltage regulation that ensures regulated voltage to your load by correcting voltage fluctuations.

SStart on battery capability for powering up the UPS even if utility power is not available.

SMaintenance is simplified by allowing the safe replacement of batteries without powering down the UPS.

SExtended runtime with an optional External Battery Module (EBM) for 1000–1920W UPS models.

STwo standard communication ports (USB and DB-9 serial port).

SOptional Dell Network Management Card with enhanced communication capabilities for increased power protection and control.

SNetwork transient protector that guards your network communications equipment from surges.

SAdvanced power management with the Dell UPS Management Software for graceful shutdowns and power monitoring.

SSequential shutdown and load management through separate receptacle groups called load segments.

SFirmware that is easily upgradable without a service call.

SBacked by worldwide agency approvals.

Introduction | 7

Finding Information

CAUTION: The Safety, Environmental, and Regulatory Information document provides important safety and regulatory information.

What are You Looking For?

Find It Here

 

 

S The user's guide for my UPS

Dell UPS Disc

SThe user's guide for the Dell Network Management Card

SDell UPS Management Software

 

 

NOTE: Documentation and software updates can be

 

 

found at support.dell.com.

 

 

 

S

Specifications

Dell UPS User's Guide

S

How to configure UPS settings

The user's guide is available on the Dell UPS disc and

S

How to troubleshoot and solve problems

on support.dell.com.

 

 

 

S

Safety instructions

Safety, Environmental, and Regulatory Information

S

Regulatory information

 

S

Recycling information

 

 

 

 

S

Warranty information

Dell Warranty and Support Information

STerms and Conditions (U.S. only)

SEnd User License Agreement

S Support information

Dell Support Website — support.dell.com

 

NOTE: Select your region or business segment to view

 

the appropriate support site.

 

 

8 | Introduction

2

Safety Warnings

CAUTION: Before performing the procedures in this document, read and follow the safety instructions and important regulatory information in your Safety, Environmental, and Regulatory Information document.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

This manual contains important instructions that you should follow during installation and maintenance of the UPS and batteries. Please read all instructions before operating the equipment and save this manual for future reference.

DANGER: Observe the following instruction to help prevent an imminently hazardous situation which, if not avoided, will result in death or serious injury:

SThis UPS contains LETHAL VOLTAGES. All repairs and service should be performed by

AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS inside the UPS.

WARNING: Observe the following instructions to help prevent a potentially hazardous situation which, if not avoided, could result in death or injury:

SThis UPS contains its own energy source (batteries). The output receptacles may carry live voltage even when the UPS is not connected to an AC supply.

SDo not remove or unplug the input cord when the UPS is turned on. This removes the safety ground from the UPS and the equipment connected to the UPS.

STo reduce the risk of fire, connect only to a circuit provided with branch circuit overcurrent protection with an ampere rating in accordance with the National Electrical Code® (NEC®), ANSI/NFPA 70 or your local electrical code:

UPS Output Power

120V

208V

230V

 

 

 

 

500W

15A

15A

 

 

 

 

1000W

15A

15A

 

 

 

 

1500W (at 100V)

20A

15A

1920W

 

 

 

 

 

 

 

STo reduce the risk of fire or electric shock, install this UPS in a temperature and humidity

controlled, indoor environment, free of conductive contaminants. Ambient temperature must not exceed 40°C (104°F). Do not operate near water or excessive humidity (95% maximum).

Safety Warnings

|

9

SUnpacking the cabinet in a low-temperature environment may cause condensation to occur in and on the cabinet. Do not install the cabinet until the inside and outside of the cabinet are absolutely dry (hazard of electric shock).

SIf the UPS requires any type of transportation, disconnect the internal UPS batteries before transporting (see page 51).

CAUTION: Observe the following instructions to help prevent a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or in property damage incidents:

SFor PLUGABLE EQUIPMENT, the power outlet shall be installed near the equipment and shall be easily accessible.

SServicing of batteries should be performed or supervised by personnel knowledgeable about batteries and the required precautions. Keep unauthorized personnel away from batteries.

SBatteries can present a risk of electrical shock or burn from high short-circuit current. The following precautions should be observed: 1) Remove watches, rings, or other metal objects; 2) Use tools with insulated handles; 3) Wear rubber gloves and boots; 4) Do not lay tools or metal parts on top of batteries; 5) Disconnect the charging source prior to connecting or disconnecting battery terminals.

SDetermine if the battery is inadvertently grounded. If inadvertently grounded, remove the utility source from the ground. Contact with any part of a grounded battery can result in electrical shock. The likelihood of such shock can be reduced if such grounds are removed during installation and maintenance (applicable to equipment and remote battery supplies not having a grounded supply circuit).

SELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter wiring can cause injury.

SReplace batteries with the same number and type of batteries as originally installed in the UPS.

SProper disposal of batteries is required. Refer to your local codes for disposal requirements.

SNever dispose of batteries in a fire. Batteries may explode when exposed to flame.

SDo not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes and may be extremely toxic.

SThe 1000W and 1920/1500W UPS may be connected to a maximum of one External Battery Module (EBM).

STo avoid interference and flicker, it is recommended that CRT monitors be placed at least one foot away from the UPS.

10

|

Safety Warnings

3

Installation

This chapter explains:

SEquipment inspection

SUnpacking the system

SUPS rear panels

SUPS internal battery connection

SUPS installation, including the External Battery Module (EBM)

SInitial startup

Inspecting the Equipment

If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for the carrier or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a claim for concealed damage.

To file a claim for shipping damage or concealed damage: 1) File with the carrier within 15 days of receipt of the equipment; 2) Send a copy of the damage claim within 15 days to your service representative.

NOTE: Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were never recharged, do not use the UPS. Contact your service representative.

Installation | 11

Unpacking the System

CAUTION: Unpacking the cabinet in a low-temperature environment may cause condensation to occur in and on the cabinet. Do not install the cabinet until the inside and outside of the cabinet are absolutely dry (hazard of electric shock).

CAUTION: The cabinet is heavy (see page 55). Use caution to unpack and move the cabinet.

To unpack the system:

1Unpack your system and identify each item (see Figure 2).

Place the cabinet in a protected area that has adequate airflow and is free of humidity, flammable gas, and corrosion.

2Discard or recycle the packaging in a responsible manner, or store it for future use.

Figure 2. Unpacking the System

12 | Installation

Identifying the UPS Rear Panels

This section shows the rear panels of the Dell Tower UPS models.

UPS Communication Bay

On/Off Button

 

Network Transient

Communication Port

Protector

 

 

USB Port

OUTPUT

15A

125V~

IEC-C14 Input

Four 5 15 Receptacles

Connector

(Load Segment 1)

 

Two 5 15 Receptacles

 

(Load Segment 2)

 

Figure 3. 500W, 100/120V Rear Panel

 

UPS Communication Bay

On/Off Button

 

Network Transient

Communication Port

Protector

 

 

USB Port

IEC-C14 Input

Four IEC 320-C13 Receptacles

Connector

Two IEC 320-C13 Receptacles

(Load Segment 1)

 

(Load Segment 2)

 

Figure 4. 500W, 230V Rear Panel

Installation | 13

 

UPS Communication Bay

On/Off Button

 

Network Transient

Communication Port

Protector

 

 

USB Port

EBM Connector

Two 5-15 Receptacles

(Load Segment 2)

 

IEC-C14 Input

Six 5-15 Receptacles

Connector

(Load Segment 1)

Figure 5. 1000W, 120V Rear Panel

UPS Communication Bay

On/Off Button

Network Transient

Protector

EBM Connector

IEC-C14 Input

Connector

Communication Port

USB Port

Two IEC 320-C13 Receptacles

(Load Segment 2)

Six IEC 320-C13 Receptacles

(Load Segment 1)

Figure 6. 1000W, 230V Rear Panel

14 | Installation

Dell 500W, K789N, H914N, K788N, H965N User Manual

USB Port UPS Communication Bay

On/Off Button

Communication Port

Network Transient Protector

 

Two 5-15/5-20 Receptacles

EBM Connector

(Load Segment 2)

 

Eight 5-15/5-20 Receptacles

IEC-C20 Input

(Load Segment 1)

Connector

 

Figure 7. 1920W/120V, 1500W/100V Rear Panel

USB Port

UPS Communication Bay

On/Off Button

 

 

Communication Port

 

Network Transient Protector

 

Two IEC 320-C13 Receptacles

EBM Connector

(Load Segment 2)

 

Eight IEC 320-C13 Receptacles

IEC-C14 Input

(Load Segment 1)

Connector

 

Figure 8. 1920W, 230V Rear Panel

Installation | 15

Identifying the UPS Front Panel

LCD Panel

Scroll Button (Down or Forward)

Select Button

Scroll Button (Up or Back)

Cover Latch

Cover Latch

Figure 9. The Dell Tower UPS

16 | Installation

Connecting the UPS Internal Battery

To ensure proper battery operation:

1Verify that the UPS is off and unplugged.

2Remove the UPS front cover (see Figure 10).

Push the two cover latches to release the front cover and pull up.

Figure 10. Removing the UPS Front Cover

3Unscrew the thumbscrew on the the metal battery cover and lift up to remove the cover (see Figure 11).

Figure 11. Removing the Battery Cover

Installation | 17

NOTE: A small amount of arcing may occur when connecting the batteries. This is normal and does not damage the unit or present any safety concern.

4 Connect the internal battery connector (see Figure 12).

Figure 12. Connecting the Internal Battery Connector

5Replace the metal battery cover. Torque the screw to 0.7 Nm (6.2 lb in).

6Replace the UPS front cover.

18 | Installation

External Battery Module Installation

NOTE: A small amount of arcing may occur when connecting an EBM to the UPS. This is normal and will not harm personnel. Insert the EBM cable into the UPS battery connector quickly and firmly.

An optional EBM can be installed with 1000W and 1920/1500W Tower UPS models.

To install the optional EBM:

1Remove the battery connector cover from the rear panel as shown in Figure 13. Retain the cover and screws.

NOTE: If the UPS is stored or used without an EBM, the battery connector cover must be installed as a safety precaution.

Figure 13. Removing the Battery Connector Cover

Installation | 19

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