Dell HC03U, HC03UL, HD04U User Manual

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Dell™ Axim™ X50

Owner’s Manual

Models HC03U, HC03UL, and HD04U

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the "Glossary" on page 163.

____________________

Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension,

Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, PowerEdge,

PowerConnect, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are registered trademarks and Windows Mobile is a trademark of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models HCO3U, HC03UL, and HD04U

August 2005

Rev A03

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . .

11

SAFETY: General . . . . . . . . . . . . . . . . .

11

SAFETY: Power . . . . . . . . . . . . . . . . .

12

SAFETY: Battery . . . . . . . . . . . . . . . . .

12

SAFETY: Air Travel . . . . . . . . . . . . . . . .

13

SAFETY: Electromagnetic Compatibility

 

Instructions . . . . . . . . . . . . . . . . . . .

13

When Using Your Device . . . . . . . . . . . . . . .

13

SAFETY: Ergonomic Computing Habits . . . . . .

14

SAFETY: Protecting Against Electrostatic

 

Discharge . . . . . . . . . . . . . . . . . . . .

14

SAFETY: Battery Disposal . . . . . . . . . . . .

15

Before You Begin . . . . . . . . . . . . . . . . . . .

15

Related Information . . . . . . . . . . . . . . .

15

Contacting Dell . . . . . . . . . . . . . . . . .

16

1 Getting Started

Unpacking Your Device . . . . . . . . . . . . . . . .

43

Front, Side, and Back Views . . . . . . . . . . . . .

45

Front and Side Views . . . . . . . . . . . . . . .

45

Back View . . . . . . . . . . . . . . . . . . . .

47

Contents 3

Using the Battery . . . . . . . . . . . . . . . . . .

48

Installing and Removing the Battery . . . . . . .

48

Charging the Battery . . . . . . . . . . . . . .

50

Checking Battery Power . . . . . . . . . . . .

51

Using Your Axim . . . . . . . . . . . . . . . . . .

52

Changing the Display Mode on Your Device . . .

53

2 Operating the Axim

Using the Power Button . . . . . . . . . . . . . . .

55

Using the Stylus . . . . . . . . . . . . . . . . . . .

55

Connecting to a Computer . . . . . . . . . . . . . .

56

Using the Cradle . . . . . . . . . . . . . . . .

56

USB Charging . . . . . . . . . . . . . . . . .

58

Using the Sync Cable . . . . . . . . . . . . . .

60

Connecting to a Projector . . . . . . . . . . . . . .

61

Using Cards . . . . . . . . . . . . . . . . . . . . .

61

CompactFlash Cards . . . . . . . . . . . . . .

61

Secure Digital Memory Cards . . . . . . . . . .

63

Resetting the Axim . . . . . . . . . . . . . . . . .

63

Soft Reset . . . . . . . . . . . . . . . . . . .

63

Hard Reset . . . . . . . . . . . . . . . . . . .

64

Using Microsoft® Windows MobileVersion 5.0

 

software for Pocket PC Premium Edition . . . . . . .

65

Status Icons . . . . . . . . . . . . . . . . . . . . .

65

4 Contents

Programs . . . . . . . . . . . . . . . . . . . . . .

66

Program Buttons . . . . . . . . . . . . . . . . .

66

Switcher Bar . . . . . . . . . . . . . . . . . .

67

Navigation Bar and Command Bar . . . . . . . . . . .

68

Pop-Up Menus . . . . . . . . . . . . . . . . . . . .

69

Searching for Information . . . . . . . . . . . . . . .

70

Backing Up Data . . . . . . . . . . . . . . . . . . .

71

Entering Information . . . . . . . . . . . . . . . . .

72

Entering Text Using the Input Panel . . . . . . . .

72

Typing With the Soft Keyboard . . . . . . . . . .

73

Letter Recognizer . . . . . . . . . . . . . . . .

74

Block Recognizer . . . . . . . . . . . . . . . .

74

Transcriber . . . . . . . . . . . . . . . . . . .

75

Writing on the Screen . . . . . . . . . . . . . . . .

75

Editing Written Text . . . . . . . . . . . . . . .

76

Drawing on the Screen . . . . . . . . . . . . . .

79

Creating a Drawing . . . . . . . . . . . . . . .

79

Editing a Drawing . . . . . . . . . . . . . . . .

80

Recording a Message . . . . . . . . . . . . . .

80

Using My Text . . . . . . . . . . . . . . . . . .

81

Adjusting Settings . . . . . . . . . . . . . . . . . .

81

Personal Tab . . . . . . . . . . . . . . . . . .

82

System Tab . . . . . . . . . . . . . . . . . . .

82

Connections Tab . . . . . . . . . . . . . . . . .

83

Contents 5

3 Communicating and Scheduling

About Microsoft®ActiveSync® Program . . . . . . .

85

Installing and Using ActiveSync . . . . . . . . . . .

86

About Microsoft® Pocket Outlook . . . . . . . . . .

87

Categories . . . . . . . . . . . . . . . . . . . . .

87

Creating a Category . . . . . . . . . . . . . . .

87

Calendar . . . . . . . . . . . . . . . . . . . . . .

88

Using the Summary Screen . . . . . . . . . . .

89

Creating Meeting Requests . . . . . . . . . . .

89

Contacts . . . . . . . . . . . . . . . . . . . . . .

90

Finding a Contact . . . . . . . . . . . . . . . .

91

Using the Summary Screen . . . . . . . . . . .

91

Tasks . . . . . . . . . . . . . . . . . . . . . . . .

91

Notes . . . . . . . . . . . . . . . . . . . . . . . .

93

Messaging . . . . . . . . . . . . . . . . . . . . .

93

Synchronizing E-Mail Messages . . . . . . . . .

94

Connecting Directly to an E-Mail Server . . . . .

94

Using the Message List . . . . . . . . . . . . .

95

Composing Messages . . . . . . . . . . . . .

96

Managing E-Mail Messages and Folders . . . . .

97

Notifications . . . . . . . . . . . . . . . . . . . .

98

Beaming an Item . . . . . . . . . . . . . . . . . .

98

Using File Explorer . . . . . . . . . . . . . . . . .

99

6 Contents

4 Getting Connected

Using Wi-Fi (802.11b) . . . . . . . . . . . . . . . .

101

If the Network Card is Set Up . . . . . . . . . .

102

If the Wireless Network is

 

Broadcasting SSID . . . . . . . . . . . . . . .

102

If the Wireless Network is

 

Not Broadcasting SSID . . . . . . . . . . . .

103

Using Odyssey Client . . . . . . . . . . . . . . . .

104

Adding a Network . . . . . . . . . . . . . . .

104

Using Cisco® LEAP Wireless LAN Security . . . . .

105

Using Odyssey Client to a Get

 

Certificate of Authority . . . . . . . . . . . . . . .

107

Using Infrared . . . . . . . . . . . . . . . . . . .

108

Using Bluetooth® Wireless Technology . . . . . . .

108

Creating a Modem Connection . . . . . . . . . . .

109

Creating an Ethernet Connection . . . . . . . . . .

110

Creating a VPN Connection . . . . . . . . . . . . .

111

Ending a Connection . . . . . . . . . . . . . . . .

111

Connecting Directly to an E-Mail Server . . . . . . .

112

Getting Help on Connecting . . . . . . . . . . . . .

112

Contents 7

5 Adding and Removing Programs

Adding Programs Using

 

Microsoft® ActiveSync® . . . . . . . . . . . . . .

115

Downloading Programs From the Internet . . . . . .

116

Adding a Program to the Start Menu . . . . . . . . .

117

Removing Programs . . . . . . . . . . . . . . . . .

117

6 Using Companion Programs

Word Mobile . . . . . . . . . . . . . . . . . . . .

119

Excel Mobile . . . . . . . . . . . . . . . . . . . .

121

Tips for Working in Excel Mobile . . . . . . . . .

122

PowerPoint Mobile . . . . . . . . . . . . . . . . .

123

MSN Messenger . . . . . . . . . . . . . . . . . .

124

Setting Up . . . . . . . . . . . . . . . . . . .

125

Working With Contacts . . . . . . . . . . . . .

125

Chatting With Contacts . . . . . . . . . . . . .

125

Microsoft Windows Media® Player for

 

Pocket PC . . . . . . . . . . . . . . . . . . . . . .

126

Using Internet Explorer Mobile . . . . . . . . . . .

126

Mobile Favorites . . . . . . . . . . . . . . . . . .

127

Conserving Memory . . . . . . . . . . . . . .

128

Mobile Favorites Folder . . . . . . . . . . . . .

128

Favorite Links . . . . . . . . . . . . . . . . . .

128

Browsing Mobile Favorites and the Web . . . . . . .

128

8 Contents

7 Maintenance and Troubleshooting

 

Maintaining the Axim . . . . . . . . . . . . . . . .

131

Installing the Diagnostic Utility . . . . . . . . .

131

Troubleshooting . . . . . . . . . . . . . . . . . .

131

File Download Security Warning . . . . . . . . . .

133

8 Appendix

Specifications . . . . . . . . . . . . . . . . . . .

135

Dell™ Software License Agreement . . . . . . . . .

139

Regulatory Notices . . . . . . . . . . . . . . . . .

142

FCC Notices (U.S. Only) . . . . . . . . . . . .

143

IC Notice (Canada Only) . . . . . . . . . . . .

144

Australia and New Zealand . . . . . . . . . . .

145

NOM Information (Mexico Only) . . . . . . . .

145

Wireless Regulatory Information . . . . . . . . . .

145

Japan Standard . . . . . . . . . . . . . . . .

146

Canada—Industry Canada (IC) . . . . . . . . .

146

FCC Standard . . . . . . . . . . . . . . . . .

146

Mexico . . . . . . . . . . . . . . . . . . . .

147

Singapore—Approved by IDA for

 

Use in Singapore . . . . . . . . . . . . . . .

147

Brazil . . . . . . . . . . . . . . . . . . . . .

147

Radio Approvals . . . . . . . . . . . . . . . .

148

Contents 9

Limited Warranties . . . . . . . . . . . . . . . . .

149

Limited Warranty for Dell-Branded

 

Hardware Products (U.S. Only) . . . . . . . . .

149

Total Satisfaction Return Policy (U.S. Only) . . . . 153

Limited Warranty Terms for Dell-Branded

 

Hardware Products (Canada Only) . . . . . . . .

154

"Total Satisfaction" Return Policy

 

(Canada Only) . . . . . . . . . . . . . . . . .

158

Dell Software and Peripherals

 

(Canada Only) . . . . . . . . . . . . . . . . .

159

1-Year End-User Manufacturer Guarantee

 

(Latin America and the Caribbean Only) . . . . .

160

Glossary . . . . . . . . . . . . . . . . . . . . . .

163

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

10 Contents

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.

SAFETY: General

Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.

If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.

Do not push objects into air vents or openings of your device. Doing so can cause fire or electric shock by shorting out interior components.

Keep your device away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.

Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.

The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.

Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.

If your device includes an integrated or optional (PC Card) modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.

To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.

If your device includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.

PC Cards may become very warm during normal operation. Use care when removing PC Cards after their continuous operation.

Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

Caution: Safety Instructions

11

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SAFETY: Power

Use only the Dell-provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.

Before you connect the device to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.

To remove the device from all power sources, turn the device off, disconnect the

AC adapter from the electrical outlet, and remove the battery installed in the battery bay.

To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.

Be sure that nothing rests on your AC adapter’s power cable and that the cable is not located where it can be tripped over or stepped on.

If you are using a multiple-outlet power strip, use caution when plugging the AC adapter’s power cable into the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.

SAFETY: Battery

Use only Dell™ battery modules that are approved for use with this device. Use of other types may increase the risk of fire or explosion.

Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.

The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.

Keep the battery away from children.

Do not store or leave your device or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60ºC (140ºF). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.

Do not dispose of your device’s battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturer’s instructions or contact your local waste disposal agency for disposal instructions.

Dispose of a spent or damaged battery promptly.

12 Caution: Safety Instructions

SAFETY: Air Travel

Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.

In order to best comply with all such restrictions, if your Dell portable device is equipped with Dell TrueMobile™ or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.

Additionally, the use of any PED, such as a portable device, may be prohibited in aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airline’s specific instructions as to when the use of a PED is allowed.

SAFETY: Electromagnetic Compatibility Instructions

Use shielded signal cables to ensure that you maintain the appropriate electromagnetic compatibility classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.

Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.

WARNING: Handling the cord on this product, or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash your hands after handling the cord.

When Using Your Device

Observe the following safe-handling guidelines to prevent damage to your device:

When setting up the device for work, place it on a level surface.

When traveling, do not check the device as baggage. You can put your device through an X-ray security machine, but never put your device through a metal detector. If you have the device checked by hand, be sure to have a charged battery available in case you are asked to turn on the device.

When traveling, do not place the device in overhead storage compartments where it could slide around. Do not drop your device or subject it to other mechanical shocks.

Protect your device and battery from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.

Caution: Safety Instructions

13

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When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.

NOTICE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.

Handle components with care. Hold a component such as a memory module by its edges, not its pins.

Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry.

Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.

SAFETY: Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.

CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain.

SAFETY: Protecting Against Electrostatic Discharge

Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your device’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

When transporting a sensitive component, first place it in an antistatic container or packaging.

Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

14 Caution: Safety Instructions

SAFETY: Battery Disposal

Your device uses a lithium-ion battery and a rechargeable NiMH battery. For instructions about replacing the batteries in your device, see "Using the Battery" on page 48.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Before You Begin

Related Information

The following table guides you to the information you are looking for in the relevant device and computer documentation.

What Are You Looking For?

Find It Here:

 

 

How to set up my device and

The placemat setup diagram and the

information on the accessories,

Dell™ Owner’s Manual

connectors, and buttons on my device

 

 

 

Information on using my device

Dell Owner’s Manual and

 

Pocket PC Help

 

NOTE: To view Help, tap the Start button

 

and tap Help.

 

 

Additional programs that can be

Dell Getting Started CD

installed on my device

 

 

 

Information on using programs on my

Pocket PC Help and, if available, tap

device

Help within a specific program

 

 

Connecting to and synchronizing with

Dell Owner’s Manual and Microsoft®

a computer

ActiveSync® Help on your computer

 

To view Help, launch MS ActiveSync,

 

click Help Microsoft ActiveSync

 

Help.

 

 

Last-minute updates and detailed

The readme files, located in the

technical information

ActiveSync folder on the computer and

 

on the Dell Getting Started CD.

Caution: Safety Instructions

15

Dell HC03U, HC03UL, HD04U User Manual

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What Are You Looking For?

Find It Here:

 

 

Up-to-date information about your

www.microsoft.com/windowsmobile

Pocket PC

and

 

 

support.dell.com

 

 

My Service Tag and/or Express Service

Label located in the battery slot

Code

underneath the battery (remove the

 

battery)

Product Key

Located on the COA (Certificate of

 

Authenticity) label on the Getting

 

Started CD

 

 

ROM upgrades

To upgrade ROM correctly, see

 

support.dell.com. Read the ROM

 

documentation before attempting

 

to upgrade.

 

 

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com

support.dell.com (technical support)

premiersupport.dell.com (technical support for educational, government, health care, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the following table.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. Before your warranty period expires, call us at one of the numbers provided in table on page 17. Have your Dell Service Code or order number ready while making the call. For details see, "What do I do if I need warranty service?" on page 151.

When you need to contact Dell, use the electronic addresses, telephone numbers, and area codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

16 Caution: Safety Instructions

Remember to have your Dell Service Code ready while making the call. To find your service code, remove the battery from its slot.

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Anguilla

General Support

toll-free: 800-335-0031

 

 

 

Antigua and

General Support

1-800-805-5924

Barbuda

 

 

 

 

 

Argentina

Website: www.dell.com.ar

 

(Buenos Aires)

E-mail:

 

 

 

International

us_latin_services@dell.com

 

Access Code: 00

E-mail for desktop and portable

 

 

 

Country Code: 54

computers:

 

City Code: 11

la-techsupport@dell.com

 

E-mail for servers and EMC®

 

 

 

 

storage products:

 

 

la_enterprise@dell.com

 

 

Customer Care

toll-free: 0-800-444-0730

 

Tech Support

toll-free: 0-800-444-0733

 

Tech Support Services

toll-free: 0-800-444-0724

 

Sales

0-810-444-3355

 

 

 

Aruba

General Support

toll-free: 800-1578

 

 

 

Caution: Safety Instructions

17

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Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Australia

E-mail (Australia):

 

(Sydney)

au_tech_support@dell.com

 

International

E-mail Customer Care (ANZ):

 

Access Code: 0011

Apcustserv@dell.com

 

Country Code: 61

E-mail (New Zealand):

 

City Code: 2

nz_tech_support@dell.com

 

 

 

 

Home and Small Business

1-300-655-533

 

Government and Business

toll-free: 1-800-633-559

 

Preferred Accounts Division

toll-free: 1-800-060-889

 

(PAD)

 

 

Customer Care

toll-free: 1333 55 (option 3)

 

Technical Support (portables and

toll-free: 1-300-655-533

 

desktops)

 

 

Technical Support (servers and

toll-free: 1-800-733-314

 

workstations)

 

 

Corporate Sales

toll-free: 1-800-808-385

 

Transaction Sales

toll-free: 1-800-808-312

 

Fax

toll-free: 1-800-818-341

 

 

 

18 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Austria (Vienna)

Website: support.euro.dell.com

 

International

E-mail:

 

Access Code: 900

tech_support_central_europe@dell

 

Country Code: 43

.com

 

City Code: 1

Home/Small Business Sales

0820 240 530 00

 

 

 

Home/Small Business Fax

0820 240 530 49

 

Home/Small Business Customer

0820 240 530 14

 

Care

 

 

Preferred Accounts/Corporate

0820 240 530 16

 

Customer Care

 

 

Home/Small Business Technical

0820 240 530 14

 

Support

 

 

Preferred Accounts/Corporate

0660 8779

 

Technical Support

 

 

Switchboard

0820 240 530 00

 

 

 

Bahamas

General Support

toll-free: 1-866-278-6818

 

 

 

Barbados

General Support

1-800-534-3066

 

 

 

Caution: Safety Instructions

19

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Belgium

Website: support.euro.dell.com

 

(Brussels)

E-mail for French-speaking

 

 

 

International

Customers:

 

Access Code: 00

support.euro.dell.com/be/fr/email

 

Country Code: 32

dell/

 

City Code: 2

Technical Support for Inspiron

02 481 92 96

XPS computers only

 

 

 

 

Technical Support for all other

02 481 92 88

 

Dell computers

 

 

Technical Support Fax

02 481 92 95

 

Customer Care

02 713 15 .65

 

Corporate Sales

02 481 91 00

 

Fax

02 481 92 99

 

Switchboard

02 481 91 00

 

 

 

Bermuda

General Support

1-800-342-0671

 

 

 

Bolivia

General Support

toll-free: 800-10-0238

 

 

 

Brazil

Website: www.dell.com/br

 

International

Customer Support, Technical

0800 90 3355

Access Code: 00

Support

 

Country Code: 55

Technical Support Fax

51 481 5470

City Code: 51

Customer Care Fax

51 481 5480

 

Sales

0800 90 3390

 

 

 

British Virgin

General Support

toll-free: 1-866-278-6820

Islands

 

 

 

 

 

20 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Brunei

Customer Technical Support

604 633 4966

Country Code: 673

(Penang, Malaysia)

 

 

Customer Service (Penang,

604 633 4888

 

Malaysia)

 

 

Transaction Sales (Penang,

604 633 4955

 

Malaysia)

 

 

 

 

Canada (North

Online Order Status:

 

York, Ontario)

www.dell.ca/ostatus

 

International

AutoTech (automated technical

toll-free: 1-800-247-9362

Access Code: 011

support)

 

 

Customer Care (Home

toll-free: 1-800-847-4096

 

Sales/Small Business)

 

 

Customer Care (med./large

toll-free: 1-800-326-9463

 

business, government)

 

 

Technical Support (Home

toll-free: 1-800-847-4096

 

Sales/Small Business)

 

 

Technical Support (med./large

toll-free: 1-800-387-5757

 

bus., government)

 

 

Technical Support (printers,

1-877-335-5767

 

projectors, televisions, handhelds,

 

 

digital jukebox, and wireless)

 

 

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

 

Sales (med./large bus.,

toll-free: 1-800-387-5755

 

government)

 

 

Spare Parts Sales & Extended

1 866 440 3355

 

Service Sales

 

 

 

 

Cayman Islands

General Support

1-800-805-7541

 

 

 

Chile (Santiago)

Sales, Customer Support, and

toll-free: 1230-020-4823

Country Code: 56

Technical Support

 

City Code: 2

 

 

 

 

 

Caution: Safety Instructions

21

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

China (Xiamen)

Technical Support website:

 

Country Code: 86

support.dell.com.cn

 

City Code: 592

Technical Support E-mail:

 

cn_support@dell.com

 

 

 

 

Customer Care E-mail:

 

 

customer_cn@dell.com

 

 

Technical Support Fax

592 818 1350

 

Technical Support (Dell™

toll-free: 800 858 2969

 

Dimension™ and Inspiron)

 

 

Technical Support (OptiPlex™,

toll-free: 800 858 0950

 

Latitude™, and Dell Precision™)

 

 

Technical Support (servers and

toll-free: 800 858 0960

 

storage)

 

 

Technical Support (projectors,

toll-free: 800 858 2920

 

PDAs, switches, routers, and so on)

 

 

Technical Support (printers)

toll-free: 800 858 2311

 

Customer Care

toll-free: 800 858 2060

 

Customer Care Fax

592 818 1308

 

Home and Small Business

toll-free: 800 858 2222

 

Preferred Accounts Division

toll-free: 800 858 2557

 

Large Corporate Accounts GCP

toll-free: 800 858 2055

 

Large Corporate Accounts Key

toll-free: 800 858 2628

 

Accounts

 

 

Large Corporate Accounts North

toll-free: 800 858 2999

 

 

 

22 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

 

Large Corporate Accounts North

toll-free: 800 858 2955

 

Government and Education

 

 

Large Corporate Accounts East

toll-free: 800 858 2020

 

Large Corporate Accounts East

toll-free: 800 858 2669

 

Government and Education

 

 

Large Corporate Accounts

toll-free: 800 858 2572

 

Queue Team

 

 

Large Corporate Accounts South

toll-free: 800 858 2355

 

Large Corporate Accounts West

toll-free: 800 858 2811

 

Large Corporate Accounts

toll-free: 800 858 2621

 

Spare Parts

 

 

 

 

Colombia

General Support

980-9-15-3978

 

 

 

Costa Rica

General Support

0800-012-0435

 

 

 

Czech Republic

Website: support.euro.dell.com

 

(Prague)

E-mail: czech_dell@dell.com

 

 

 

International

Technical Support

22537 2727

Access Code: 00

Customer Care

22537 2707

Country Code: 420

 

Fax

22537 2714

 

Tech Fax

22537 2728

 

Switchboard

22537 2711

 

 

 

Caution: Safety Instructions

23

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Denmark

Website: support.euro.dell.com

 

(Copenhagen)

E-mail:

 

 

 

International

support.euro.dell.com/dk/da/email

 

Access Code: 00

dell/

 

Country Code: 45

Technical Support for Inspiron

7010 0074

 

XPS computers only

 

 

Technical Support for all other

7023 0182

 

Dell computers

 

 

Customer Care (Relational)

7023 0184

 

Home/Small Business Customer

3287 5505

 

Care

 

 

Switchboard (Relational)

3287 1200

 

Switchboard Fax (Relational)

3287 1201

 

Switchboard (Home/Small

3287 5000

 

Business)

 

 

Switchboard Fax (Home/Small

3287 5001

 

Business)

 

 

 

 

Dominica

General Support

toll-free: 1-866-278-6821

 

 

 

Dominican

General Support

1-800-148-0530

Republic

 

 

 

 

 

Ecuador

General Support

toll-free: 999-119

 

 

 

El Salvador

General Support

01-899-753-0777

 

 

 

Finland

Website: support.euro.dell.com

 

(Helsinki)

E-mail:

 

 

 

International

support.euro.dell.com/fi/fi/emaildell/

 

Access Code: 990

Technical Support

09 253 313 60

Country Code: 358

Customer Care

09 253 313 38

City Code: 9

Fax

09 253 313 99

 

 

Switchboard

09 253 313 00

 

 

 

24 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

France (Paris)

Website: support.euro.dell.com

 

(Montpellier)

E-mail:

 

 

 

International

support.euro.dell.com/fr/fr/emaildell/

 

Access Code: 00

Home and Small Business

 

 

 

Country Code: 33

Technical Support for Inspiron

0825 387 129

City Codes: (1) (4)

XPS computers only

 

 

Technical Support for all other

0825 387 270

 

Dell computers

 

 

Customer Care

0825 823 833

 

Switchboard

0825 004 700

 

Switchboard (calls from outside of

04 99 75 40 00

 

France)

 

 

Sales

0825 004 700

 

Fax

0825 004 701

 

Fax (calls from outside of France)

04 99 75 40 01

 

Corporate

 

 

Technical Support

0825 004 719

 

Customer Care

0825 338 339

 

Switchboard

01 55 94 71 00

 

Sales

01 55 94 71 00

 

Fax

01 55 94 71 01

 

 

 

Caution: Safety Instructions

25

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Germany

Website: support.euro.dell.com

 

(Langen)

E-mail:

 

 

 

International

tech_support_central_europe@dell

 

Access Code: 00

.com

 

Country Code: 49

Technical Support for Inspiron

06103 766-7222

City Code: 6103

XPS computers only

 

 

 

 

Technical Support for all other

06103 766-7200

 

Dell computers

 

 

Home/Small Business Customer

0180-5-224400

 

Care

 

 

Global Segment Customer Care

06103 766-9570

 

Preferred Accounts Customer Care

06103 766-9420

 

Large Accounts Customer Care

06103 766-9560

 

Public Accounts Customer Care

06103 766-9555

 

Switchboard

06103 766-7000

 

 

 

Greece

Website: support.euro.dell.com

 

International

E-mail:

 

Access Code: 00

support.euro.dell.com/gr/en/email

 

Country Code: 30

dell/

 

 

Technical Support

00800-44 14 95 18

 

Gold Service Technical Support

00800-44 14 00 83

 

Switchboard

2108129810

 

Gold Service Switchboard

2108129811

 

Sales

2108129800

 

Fax

2108129812

 

 

 

Grenada

General Support

toll-free: 1-866-540-3355

 

 

 

Guatemala

General Support

1-800-999-0136

 

 

 

Guyana

General Support

toll-free: 1-877-270-4609

 

 

 

26 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Hong Kong

Website: support.ap.dell.com

 

International

Technical Support E-mail:

 

Access Code: 001

apsupport@dell.com

 

Country Code: 852

Technical Support (Dimension

2969 3188

 

and Inspiron)

 

 

Technical Support (OptiPlex,

2969 3191

 

Latitude, and Dell Precision)

 

 

Technical Support (PowerApp™,

2969 3196

 

PowerEdge™, PowerConnect™,

 

 

and PowerVault™)

 

 

Customer Care

3416 0910

 

Large Corporate Accounts

3416 0907

 

Global Customer Programs

3416 0908

 

Medium Business Division

3416 0912

 

Home and Small Business Division

2969 3105

 

 

 

India

E-mail Support:

 

 

India_support_desktop@dell.com

 

 

India_support_notebook@dell.com

 

 

India_support_server@dell.com

 

 

Technical Support

1600 33 8045/

 

 

1600448046

 

Sales (Large Corporate Accounts)

1600 33 8044

 

Sales (Home and Small Business)

1600 33 8046

 

 

 

Caution: Safety Instructions

27

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Ireland

Website: support.euro.dell.com

 

(Cherrywood)

E-mail:

 

 

 

International

dell_direct_support@dell.com

 

Access Code: 16

Technical Support for Inspiron

1850 200 722

 

Country Code: 353 XPS computers only

 

City Code: 1

Technical Support for all other

1850 543 543

 

Dell computers

 

 

U.K. Technical Support

0870 908 0800

 

(dial within U.K. only)

 

 

Home User Customer Care

01 204 4014

 

Small Business Customer Care

01 204 4014

 

U.K. Customer Care (dial within

0870 906 0010

 

U.K. only)

 

 

Corporate Customer Care

1850 200 982

 

Corporate Customer Care (dial

0870 907 4499

 

within U.K. only)

 

 

Ireland Sales

01 204 4444

 

U.K. Sales (dial within U.K. only)

0870 907 4000

 

Fax/Sales Fax

01 204 0103

 

Switchboard

01 204 4444

 

 

 

28 Caution: Safety Instructions

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Italy (Milan)

Website: support.euro.dell.com

 

International

E-mail:

 

Access Code: 00

support.euro.dell.com/it/it/emaildell/

 

Country Code: 39

Home and Small Business

 

City Code: 02

Technical Support

02 577 826 90

 

Customer Care

02 696 821 14

 

Fax

02 696 821 13

 

Switchboard

02 696 821 12

 

Corporate

 

 

Technical Support

02 577 826 90

 

Customer Care

02 577 825 55

 

Fax

02 575 035 30

 

Switchboard

02 577 821

 

 

 

Jamaica

General Support (dial from within

1-800-682-3639

 

Jamaica only)

 

 

 

 

Caution: Safety Instructions

29

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International

Website and E-Mail Address

Local Numbers, and

Access Code

 

Toll-Free Numbers

Country Code

 

 

City Code

 

 

 

 

 

Japan (Kawasaki)

Website: support.jp.dell.com

 

International

Technical Support (servers)

toll-free: 0120-198-498

Access Code: 001

Technical Support outside of

81-44-556-4162

Country Code: 81

Japan (servers)

 

City Code: 44

Technical Support (Dimension

toll-free: 0120-198-226

 

and Inspiron)

 

 

Technical Support outside of

81-44-520-1435

 

Japan (Dimension and Inspiron)

 

 

Technical Support (Dell Precision,

toll-free:0120-198-433

 

OptiPlex, and Latitude)

 

 

Technical Support outside of

81-44-556-3894

 

Japan (Dell Precision, OptiPlex,

 

 

and Latitude)

 

 

Technical Support (PDAs,

toll-free: 0120-981-690

 

projectors, printers, routers)

 

 

Technical Support outside of

81-44-556-3468

 

Japan (PDAs, projectors, printers,

 

 

routers)

 

 

Faxbox Service

044-556-3490

 

24-Hour Automated Order Service

044-556-3801

 

Customer Care

044-556-4240

 

Business Sales Division (up to

044-556-1465

 

400 employees)

 

 

Preferred Accounts Division Sales

044-556-3433

 

(over 400 employees)

 

30 Caution: Safety Instructions

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