Citizen CL-S700 User Manual

Thermal Transfer Barcode & Label Printer

CL-S700

USER'S MANUAL

CONTENTS
Before Operation
INTRODUCTION --------------------------------------------------------------------	3
COMPLIANCE STATEMENT FOR EUROPEAN USERS -----------------------------	4
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS -----------------------	4
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS------------------------	5
ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS -----	5
IMPORTANT SAFETY INSTRUCTIONS---------------------------------------------	6
NOTICE -------------------------------------------------------------------------------	7
SAFETY INSTRUCTIONS ------------------------------------------------------------	8
Chapter 1 Setup
Confirmation of Carton Contents -------------------------------------------------	10
Part Names and Functions----------------------------------------------------------	11
Connection to Power ---------------------------------------------------------------	17
Driver Installation -------------------------------------------------------------------	17
Connection to a Computer --------------------------------------------------------	18
Chapter 2 Printer Operation
Power ON/OFF ----------------------------------------------------------------------	19
Normal Operating Mode ----------------------------------------------------------	20
Setting the Media ------------------------------------------------------------------	22
Setting the Ribbon -----------------------------------------------------------------	26
Mode Settings ----------------------------------------------------------------------	29
Quick Setup of the Print Method -------------------------------------------------	40
Chapter 3 Printer Adjustments
Sensor Adjustments and Calibration ---------------------------------------------	41
Media Thickness Adjustment -----------------------------------------------------	44
Media Width Adjustment ----------------------------------------------------------	45
Adjusting the Ribbon --------------------------------------------------------------	46
Moving the Adjustable Sensor ----------------------------------------------------	48
Cleaning ----------------------------------------------------------------------------	49
Chapter 4 Troubleshooting ---------------------	50
Appendixes
Specifications ----------------------------------------------------------------------	52
Interfaces ---------------------------------------------------------------------------	55
Replacing the Interface Board ----------------------------------------------------	61

2

INTRODUCTION

Thank you for purchasing a Citizen CL-series label printer offering high performance printing at up to 10 inches per second on media up to 4.65 inches wide.

Main Features

<Easy Access - Easy Operation>

The printer is designed for all day-to-day operations to be accessible from the front of the printer so there is no need to move items near to the printer for access for media loading.

<Hi-OpenTM printer case>

The main printer’s case lifts directly upwards meaning that no space is needed on either side of the printer. The power switch is located in a recessed panel at the front of the printer so it can be easily accessed without moving the printer.

<The Easiest Media Loading>

The Hi-LiftTM metal print head mechanism opens so that it is completely clear of the media path so that the paper and ribbons can be loaded without any part of the printer in the way.

<Easy Printer Control and Configuration>

The clear, easy-to-see backlit LCD makes both configuration and operation easy with simple messages about the printer’s status and also the ability for quick configuration when needed.

<Flexible Media Usage>

The printer features an adjustable media sensor which allows the customer to use any type of media. The media (label) rolls can be inside or outside would. Similarly, the ink ribbon can be wound either way: ‘ink in’ or ‘in out’.

<Optimum Ribbon Tension>

The patented ARCPTM function - Active Ribbon Control and Positioning - maintains even ribbon tension from beginning to end of a ribbon. This eliminates ribbon wrinkle and improves print positioning, especially for small labels. Smudging caused by ribbon slippage is also removed.

<Interfaces and Options>

Parallel, Serial and USB interfaces are supplied as standard and optional Ethernet and Wireless LAN boards can be fitted quickly and easily. An auto-cutter and peeler option is also available and can be easily installed.

3

COMPLIANCE STATEMENT

FOR EUROPEAN USERS

CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (73/23/EEC)/EN60950-1

EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3

This product has been tested under EN ISO 7779 and has an acoustic level output no higher than 55db(A).

This device is not intended for use at a video workstation in compliance with Bildscharb V.

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

4

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This Class A digital apparatus complies with Canadian ICES-003.

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L’USAGE

DES UTILISATEURS CANADIENS

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Cet équipment produit et utilise l’énergie à radiofréquences et s’iln’est pas installé et utilisé correctment, c’esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de latélévision.

Le présent appareil numérique n’émet pas de bruite radio électriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n’y a pas de garantie contre les interférences avec les réceptions radio ou télévision, provoquées par la mise en et hors circuit de l’équipment; aussi, il est demandé a l’utilisateur d’essayer de corriger l’interférence par l’une ou plus des mesures suivantes:

•Réorienter l’antenne de réception.

•Installer l’ordinateur autre part, par égard pour le récepteur.

•Brancher l’ordinateur dans une prise de courant différente de façon à ce que l’ordinateur et le récepteur soient branchés sur des circuits différents.

5

IMPORTANT SAFETY INSTRUCTIONS

•Read all of these instructions and save them for later reference.

•Follow all warnings and instructions marked on the product.

•Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

•Do not use this product near water.

•Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.

•Slots and openings on the cabinet and the back or bottom are provided for ventilation.

To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

•This product should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

•This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

•Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.

•If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V-240V outlet.

•Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

•Except as explained elsewhere in this manual, don't attempt to service this product yourself. Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

•The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.

•Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power cord or plug is damaged or frayed. B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E.If the product has been dropped or the cabinet has been damaged.

F.If the product exhibits a distinct change in performance, indicating a need for service.

6

NOTICE

•Before use, be sure to read this manual. And keep it handy for reference when needed.

•The contents of this manual may change without prior notice.

•Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited.

•We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.

•We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.

•Do not handle, disassemble or repair the parts other than those specified in this manual.

•We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

•Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

•Please contact us if there are any mistakes or ambiguities within this manual.

•If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

CITIZEN is a registered trademark of CITIZEN HOLDINGS CO., Japan.

CITIZEN es una marca registrada de CITIZEN HOLDINGS CO., Japón.

Copyright © 2007 by CITIZEN SYSTEMS JAPAN CO., LTD.

7

SAFETY INSTRUCTIONS

which must be strictly observed !

•To prevent personal injury or property damage, the following shall be strictly observed.

•The degree of possible injury and damage due to incorrect use or improperly following instructions is described below.

	Warning	Indicates a situation which, if not observed and handled
		properly, could result in death or serious injury.
	Caution	Indicates a situation which, if not observed and handled
		properly, could result in injury.

: This is a mark to call attention to the reader.

Warning

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the printer off immediately and remove the power cord from the outlet, then consult our service personnel.

•Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

•Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed with salt or gas.

•Do not use a power voltage or frequency other than those specified.

•Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.

•Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

•Do not plug the power cord into an outlet with many loads.

•Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.

•Do not disassemble or modify the printer.

Discard or safely store the plastic packing bag. This bag should be kept away from children.

If the bag is pulled over a child’s head, it may cause suffocation.

8

General Precautions

Caution

•Prior to operation, read the safety instructions carefully and observe them.

•Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

•Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage.

•Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.

•When the cover is open, be careful of the corners of the cover. They could cause injury.

•Do not open the printer during printing.

•When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.

•Do not use the printer where there is a lot of oil, iron particles, or dust.

•Do not spill liquids or spray insecticide on the printer.

•Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

•Operate the control panel properly. A careless, rough handling may cause problems or malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.

•Be careful of the edges of the plates so injury or property damage is possible.

•If a problem occurs during printing, stop the printer immediately and unplug the power cord from the outlet.

•When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

Precautions When Installing the Printer

Caution

•Prior to operation, read the safety instructions carefully and observe them.

•Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner or heater or other source of unusually high or low temperature or humidity or excessive dust.

•Do not place the printer where chemical reactions occur, such as in a laboratory.

•Do not place the printer where air is mixed with salt or gas.

•The printer must sit on a firm, level surface where there is ample ventilation. Never allow the printer's air vent to be blocked by a wall or other object.

•Do not put anything on the top of printer.

•Do not place the printer near a radio or television, and do not use the same wall outlet for the printer and radio or television. Radio or television reception could be adversely affected.

•Use the power cord supplied with the product. Never use the power cord for other product.

•Do not put anything on the power cord or step on it.

•Do not drag or carry the printer with the power cord or interface cable.

•Avoid plugging the power cord into an outlet with many loads.

•Do not bundle the power cord when inserting the plug.

•Always grip the plug housing, not the cord, to plug/unplug the power cord.

•Make certain the power is turned off before connecting/disconnecting the interface cable.

•Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable, use the shielded cable or twisted pair for each signal.

•Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

•Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

9

1 Setup

Confirmation of Carton Contents

Removing the Packing Material

The printer is shipped with adhesive tape in place to hold the top cover closed. Simply remove the two pieces of tape on either side of the top cover. Then simply open the cover by lifting up and tipping it backwards.

There is another strip of adhesive tape that must be removed which holds the mechanism closed for shipping. Remove the tape and attached paper by carefully peeling from the plastic case.

Retain the tape should you need to transport the printer again. A further piece of packing paper is inside the mechanism and you can remove this when the head is opened as explained later in the manual.

Check that the following accessories are included with the printer in the carton.

Ribbon Holder	Sample Ribbon	Paper Core
		(for ribbon)
Head cleaner	Media holder guide	Media holder bar
	Test label media	Power cord
	CD-ROM	Quick-start Guide

Printer

Note: The empty carton and packing materials should be stored for future shipping of the printer.

10

Setup

Operation Panel (p.15)

Setting the Ribbon (p.26)

Power ON/OFF (p.19)

Caution

•Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

•When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.

•Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.

•Be careful of the edges of the metal plates as injury or property damage is possible.

Part Names and Functions

Inside the printer

1

3

4

2

5

1Top cover

Is opened vertically to set media or ribbon.

2Operation panel

This is used to make changes and adjustments to the printer and its configuration.

3Top cover window

The amount of ribbon and media remaining can be checked through this window.

4 Ribbon drive unit

5Power switch

This is the power switch for the printer.

11

1 Setup

Part Names and Functions

3 2

1

1Ribbon holder

It is used to attach the ribbon and paper core.

2Media holder guide

This guide is moved horizontally to match the media size. The guide can be sliding it from the holder bar.

3Media holder bar

The media is supported by the media holder bar when installed in the printer.

12

Media Thickness Adjustment (p.44)

Media Width Adjustment (p.45)

Setup

Part Names and Functions

1

6

4 2

3 5

1Media thickness adjustment screw

It is adjusted to match the thickness of the media.

2 Media width adjustment indicator

3Media width adjustment knob

It is adjusted to match the width of the media.

4 Media thickness adjustment indicator

5Head open lever

The head unit can be raised to install media by pushing this lever. It locks the head unit during printing.

6Sensor arm open lever

The sensor arm can be raised to install media by pushing this lever.

13

1 Setup

Part Names and Functions

Sensor Adjustments and

Calibration (p.41)

Installing the Media (p.25)

1
2
3	8
5
7
4
6

1Thermal printhead

This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface.

2Sensor arm

The media can be installed by raising this arm.

The media can be held in place by lowering this arm.

3Adjustable (rear) sensor

Detects the label or tag position. This sensor is switched “on” by default.

4Fixed media sensor

Alternative method to detect the label or tag position. This sensor is more accurate for small labels as it is closer to the print head. It is switch “off” by default.

5Left media guide

This is a fixed part of the printer. The left side of the media (labels, tags) as viewed from the from of the printer should be placed against this media guide.

6Right, movable media guide

Slide the right media guide so that it just touches the media. It should “guide” the media through the printer. It should not hold it firmly otherwise the media will jam.

7Platen

Interlocked with the thermal printhead, it feeds media backwards or forwards.

8Adjustable sensor position knob

This is used to change the left-to-right position of the adjustable media sensor across the media. See Chapter 3, Printer Adjustments for more details.

14

Setup

LED Functions (p.21)

Normal Operating Mode (p.20)

Menu Setup Mode (p.31)

Part Names and Functions

Operation Panel

	1
	2
	POWER	ERROR	3
	4	FEED

PAUSE

STOP

6

5

7

MENU

1LCD display

This displays the operational status of the printer.

2POWER LED

This is lit when the printer power is on. (green)

3ERROR LED

This is lit or flashes when the printer is in an alarm or error status. (red)

4FEED key

This key feeds the media to the top of the next label or form.

5PAUSE key

This temporarily stops printing.

6STOP key

This stops printing or cancels the alarm.

7MENU key

In normal operation, this key will enter the menu configuration mode. It can be configured to repeat the previous label, if preferred.

15

1 Setup

Part Names and Functions

Rear View

4

1

2	5

3

Parallel Interface (p.57)	1	Parallel interface (Centronics parallel or IEEE1284)
		This receives parallel transmission of data from a host computer.
Serial Interface (p.55)	2	Serial interface (RS232C)
		This receives serial transmission of data from a host computer.
USB Interface (p.60)	3	USB interface
		This receives USB transmission of data from a host computer.
	4	Heat air opening
		It allows warm air to vent from the printer.
		Be sure not to block it with media etc.
Connection to Power (p.17)	5	Power cord inlet
		The connector of the enclosed power cord is connected here.

16

Setup

Connection to Power

1.The power switch is located on the front of the printer recessed below the control panel. Check that the power switch is turned OFF.

2.Insert the power cord in to the inlet on the printer.

3.Insert the plug of the power cord in the AC outlet.

Power Switch

AC Outlet

Power Cord Inlet

Caution

Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Driver Installation

The computer may automatically detect the presence of the new printer when it is first started, depending on the computer type, interface and operating system. Follow any on-screen instruction and also instructions supplied with any additional CD-ROM or floppy disk included with your printer.

Your supplier will assist you with the correct drivers and software which are compatible with your particular computer system.

17

1 Setup

Serial Interface (p.55)

Parallel Interface (p.57)

USB Interface (p.60)

Replacing the Interface

Board (p.61)

Connection to a Computer

This product has three interfaces that can be used to receive printing data: a serial port (RS232C), parallel port (IEEE1284, Non-L. P. S.), and a USB port (USB1.1). An optional internal network interface can be added by your dealer.

To connect the cable, proceed as follows:

1.Turn OFF both power switches of the printer and the computer.

2.Connect one end of the interface cable to the interface connector on the back of the printer and secure it with locks or locking screws, where available.

3.Connect the other end of the interface cable to the interface connector on the computer and secure it with locks or locking screws, where available.

Parallel Interface Cable

Serial Interface Cable

USB Interface Cable

Note: If an optional network interface is used, the standard parallel port is removed from the printer, so the parallel interface cannot be used.

18

2 Printer Operation

Printer Operation

Power ON/OFF

Turning on the power

1.The power switch is conveniently located at the front of the printer for easy access during normal operation. It is in the recess underneath the control panel so it cannot be accidentally operated by mistake.

2.The POWER LED is lit.

Operation Panel

POWER	ERROR
	FEED

Power Switch

Turning off the power

1.Turn off the power switch of the printer.

2.The POWER LED goes off.

Power Switch

19

2 Printer Operation

Menu Setup Mode (p.31)

Menu Setup Mode (p.31)

Normal Operating Mode

When the power is turned on, the printer enters normal operating mode. The control keys activate the following functions.

On Line
Ready
POWER	ERROR
FEED	2
PAUSE	STOP

1		3
	MENU	4

1PAUSE key: Temporarily pauses printing

•When this key is pushed once, the LCD indicates "Pause" and the printer temporarily pauses.

•When it is pushed during printing, the printer pauses after the label currently being printed is issued. Pressing the key a second time restarts printing and the remaining number of designated labels are printed.

2FEED key: Feeds media

•Pressing this key feeds media to the print start position. The distance it is fed is determined by automatically detecting the front end of the media when using label media, and when continuous media has been designated, a fixed quantity is fed, then feeding stops.

•When the TEAR OFF setting is effective, feeding stops when the media has been fed to the TEAR OFF location.

•When the optional cutter unit is installed, the media is fed to the cut position then it is cut.

Regardless of whether there is or is not a cut operation setting on the setting menu, if the unit is installed, the media is cut each time it is fed.

•If the optional peeler unit is installed, the media is fed to the peeling location. When the media is pausing at the peeling position, feeding does not occur, even if the FEED key is pushed.

3STOP key: It stops printing and cancels the alarm

Pushing this key once during printing puts the printer in pause mode after the label is issued. It is possible to cancel 1 batch of label issuing data by pressing the STOP key for 4 seconds or longer in pause status. (The LCD indicates "Job Clear" during cancel.)

4MENU key:

In normal operation, this key will enter the menu configuration mode. It can be configured to repeat the previous label, if preferred.

20