Cisco Systems SPA9000 User Manual

4 (1)

ADMINISTRATION

GUIDE

Cisco Small Business Pro

SPA9000 Voice System Version 6.1

SPA9000 Voice System, SPA400 Internet Telephony Gateway with 4 FXO ports and SPA9XX IP Phones

CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R)

© 2009 Cisco Systems, Inc. All rights reserved.

OL-17899-02

Contents

About This Document

ix

Purpose

ix

Audience

ix

Firmware

x

Organization

xi

Document Conventions

xii

Finding Information in PDF Files

xiii

Chapter 1: Getting Started

16

Introduction to the SPA9000 Voice System

16

SPA9000 IP PBX

17

SPA400 SIP-PSTN Gateway and Voicemail Server

18

IP Phones and Accessories

18

Deployment Scenarios

18

PSTN Access and Local Voice Mail

19

ITSP Service Only

20

ITSP Service, PSTN Access and Local Voice Mail

21

ITSP Service, PSTN and ISDN Access and Local Voice Mail

22

Initial Installation, and Configuration

23

Chapter 2: Basic Administration of the SPA9000

24

Upgrading Firmware for the SPA9000

25

Connecting to the SPA9000 Administration Web Server

27

Saving or Discarding Changes SPA9000

27

Access Levels

28

Setting Passwords for User and Administrator Accounts

29

SPA9000 Voice System Administration Guide

i

Contents

Configuring Basic Settings

29

Setting Up the WAN Connection for the SPA9000

30

Setting the Date and Time

30

Configuring Daylight Saving Time

31

SPA9000 Ethernet Port

33

LAN and Application Guidelines

33

Configuring Multicast Addressing and Group Paging

33

Collecting System Logs and Debug Information

36

Viewing Information about the SPA9000

39

Viewing Information about Client Stations

39

Using the Interactive Voice Response Unit

40

Using the IVR Menu

40

Entering a Password through the IVR

45

Chapter 3: Configuring Your System for ITSP Interoperability

47

About the SPA9000 Voice System and SIP

47

Network Address Translation (NAT) and Voice over IP (VoIP)

49

NAT Mapping with Session Border Controller

49

NAT Mapping with SIP-ALG Router

49

Configuring NAT Mapping with a Static IP Address

49

Configuring NAT Mapping with STUN

51

Determining the Router's NAT Mechanism

53

Firewalls and SIP

54

Configuring SIP Timer Values

55

Chapter 4: Configuring Phone Lines and Calling Routing Behavior

56

Configuring SPA9000 FXS Ports

57

SPA9000 Voice System Administration Guide

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Contents

Configuring Line Interfaces on the SPA9000

58

Configuring a Line Interface for ITSP Service

58

Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)

60

Configuring Call Capacity for a Line Interface

63

Configuring Dial Plans

66

About Dial Plans

66

Editing Dial Plans

74

Managing the Line Selection for Outbound Calls

78

Line Availability

78

Configuring a Call Routing Rule

79

Entering a Call Routing Rule

81

Managing Caller ID Settings for Outgoing Calls

82

Call Forwarding Support on SPA9000

82

Call Transfer Support on SPA9000

84

Call Forward Bridge Mode

84

Call Transfer Bridge Mode

84

Managing Inbound Calls with the Contact List

85

Routing an Inbound Call to the Auto Attendant

85

Routing an Inbound Call to a Receptionist or Client Stations

85

Example Contact List Rules

86

Supporting Multiple DID Numbers Per Line Interface

87

Supporting Direct Inward Dialing to Phone Extensions

88

Entering a Contact List Rule

91

Managing Inbound Calls with Hunt Groups

92

Syntax for Hunt Rules

93

Examples for Hunt Rules

94

Creating a Hunt Rule

96

Managing Inbound Calls with Shared Line Appearances

98

SPA9000 Voice System Administration Guide

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Contents

About Shared Line Appearances

98

Chapter 5: Administering the SPA400 and Voice Mail Service

102

Connecting to the SPA400 Administration Web Server

103

Configuring the SPA400 Network Connection

104

Saving or Discarding Changes on the SPA400

105

Managing Access to the SPA400 Configuration Utility

106

Upgrading the Firmware for the SPA400

107

Configuring a SPA400 to Interoperate with the SPA9000

108

Configuring a SPA400 for PSTN Access

111

Configuring a SPA400 for Voice Mail Service

112

Voice Mail Capacity

112

Configuring Local Voice Mail Service on a SPA400

113

Setting Up Voice Mail on Each Station

116

Enabling Remote Voice Mail Access (Optional)

119

Managing the Voice Mail Messages on the USB Key

121

Enabling Debugging on the SPA400

122

Chapter 6: Configuring Music on Hold

125

Using the Internal Music Source for Music On Hold

125

Using the Internal Music Source

125

Changing the Music File for the Internal Music Source

126

Configuring a Streaming Audio Server

127

About the Streaming Audio Server

127

Configuring the Streaming Audio Server

129

Using the IVR with an SAS Line

130

SPA9000 Voice System Administration Guide

iv

Contents

Chapter 7: Configuring the Auto Attendant

131

How the Auto Attendant Works

131

Working with the Auto Attendant Greetings

133

Using Pre-Recorded Prompts

133

Recording an Auto Attendant Prompt

134

Downloading Prompts

137

Writing an Auto Attendant Script

138

An Introduction to XML Scripting Grammar in AA Script Examples 138

Elements of XML Scripting Grammar

142

Auto Attendant XML Instructions Set

145

Entering an Auto Attendant Script

147

Configuring the DayTime, NightTime and Weekend/Holiday Auto

Attendants

148

Configuring Dial Plans for the Auto Attendant

150

Chapter 8: Localization

151

Localizing the SPA9000 Auto Attendant Prompts

151

Local Time Configuration

154

Configuring the SPA9000 and SPA9xx Call Progress Tones

154

Localizing the SPA400 Voice Mail Prompts

160

Localizing the SPA400 Call Disconnect Tones

161

Localizing the SPA400 Caller ID Method

163

Appendix A: Advanced Topics in SPA9000 Administration

165

Technology Background

165

Session Initiation Protocol

166

SPA9000 Media Proxy

167

SPA9000 Voice System Administration Guide

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Contents

Using the SPA9000 with a Firewall or Router

168

SPA400 SIP-PSTN Gateway

169

SPA9000 Architecture

170

SIP-NAT Interoperation

172

Advanced Call Control and Routing

173

Configuring Vertical (Supplementary) Service Codes

173

Managing the Outbound Call Routing Groups

175

Configuring Outbound Call Codec Selection Codes

177

Advanced Topics for SPA400 Voice Mail Service

178

How Voicemail Works

179

Checking Voicemail from an External Number

180

Depositing Voicemail

180

Subscribing to Voicemail Notification

182

Remote Provisioning Features

183

Using Configuration Profiles

183

Client Auto-Configuration

184

Manual Client Configuration

185

Client Registration

188

Using the Upgrade URL

189

Using the Resync URL

190

Using the Reboot URL

190

Appendix B: SPA9000 Field Reference

191

Router Tab

191

Status page

191

Wan Setup page

193

Lan Setup page and Application page

196

Voice tab

197

Info page

197

SPA9000 Voice System Administration Guide

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Contents

System page

200

SIP Page

202

Provisioning page

224

Regional page

224

FXS 1/2 page

241

Line 1/2/3/4 page

251

Appendix C: SPA400 Field Reference

261

Setup

261

Basic Setup

262

SPA9000 Interface

262

Voice

264

Voicemail Server

268

Voicemail Users

269

Administration

270

Management

270

Factory Default

270

USB Setting

271

Firmware Upgrade

271

Reboot

271

Status

272

Gateway

272

Event Logs

273

Set Log Level

273

Tone

274

Appendix D: Where to Go From Here

275

Product Resources

275

Related Documentation

276

SPA9000 Voice System Administration Guide

vii

Contents

Appendix E: Glossary

278

Appendix F: Acronyms

281

SPA9000 Voice System Administration Guide

viii

Preface

About This Document

The SPA9000 Voice System Administration Guide is intended to help VARs and Service Providers to manage and configure the SPA9000 Voice System. This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics:

“Purpose,” on page ix

“Audience,” on page ix

“Firmware,” on page x

“Organization,” on page xi

“Document Conventions,” on page xii

“Finding Information in PDF Files,” on page xiii

Purpose

This document provides information that an administrator needs to configure the SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration web server.

NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See “Related Documentation” in Appendix D, on page 276.

Audience

This document is written for the following audience:

Service providers offering services using Cisco SPA products

VARs and resellers who need configuration references for Cisco SPA products

SPA9000 Voice System Administration Guide

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Preface

System administrators or anyone who installs and administers the SPA9000 Voice System

NOTE This guide does not provide the configuration information required by specific service providers. Please consult with the service provider for specific service parameters.

Firmware

This guide describes the features that are available in the following firmware releases (and higher versions). You can find all available firmware updates by going to Cisco.com and choosing Support. Or visit the following URL and enter the model number in the Software Search box: http://tools.cisco.com/support/downloads

Product

Firmware Version

 

 

SPA9000

6.1.5

 

 

SPA400

1.1.2.2

 

 

SPA901

5.1.5

 

 

SPA921/SPA941

5.1.8

 

 

SPA922/942

6.1.3

 

 

SPA962

6.1.3

 

 

WIP310

5.0.8

 

 

SPA9000 Voice System Administration Guide

x

Preface

Organization

The information in this guide is organized into the following chapters and appendices:

Chapter

Description

 

 

Chapter 1, “Getting

This chapter introduces you to the SPA9000

Started.”

Voice System by describing the components and

 

presenting several deployment scenarios.

 

 

Chapter 2, “Basic

This chapter introduces you to basic

Administration of the

administrative tasks using the SPA9000

SPA9000.”

administration web server and the Interactive

 

Voice Response Unit.

 

 

Chapter 3, “Configuring

This chapter provides configuration details to help

Your System for ITSP

you to ensure that your infrastructure properly

Interoperability”

supports voice services.

 

 

Chapter 4, “Configuring

This chapter describes many features that you

Phone Lines and Calling

can configure on the SPA9000 to ensure smooth

Routing Behavior”

handling of all inbound and outbound calls, and

 

ease of use.

 

 

Chapter 5, “Administering

This chapter guides you through the process of

the SPA400 and Voice Mail

configuring and managing the SPA400 for PSTN

Service”

access and voice mail service.

 

 

Chapter 6, “Configuring

This chapter explains how to configure Music on

Music on Hold”

Hold using either a music file or streaming audio.

 

 

Chapter 7, “Configuring the

This chapter describes how to configure the

Auto Attendant”

SPA9000 Voice System Auto Attendant (AA) by

 

using the IVR and XML scripting.

 

 

Chapter 8, “Localization”

This chapter explains how to localize your

 

SPA9000 Voice System with the language files,

 

tones, and ring patterns for your region.

 

 

Appendix A, “Advanced

This appendix provides more detailed technical

Topics in SPA9000

information for administrators who want to

Administration”

understand how the SPA9000 Voice System

 

works.

 

 

SPA9000 Voice System Administration Guide

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Preface

Chapter

Description

 

 

Appendix B, “SPA9000

This appendix describes the fields on each page

Field Reference”

of the SPA9000 administration web server.

 

 

Appendix C, “SPA400 Field

This appendix describes the fields on each page

Reference”

of the SPA400 administration web server.

 

 

Appendix D, “Where to Go

This appendix describes additional resources

From Here”

that are available to help you and your customer

 

obtain the full benefits of the SPA9000 Voice

 

System.

 

 

Appendix E, “Glossary”

These resources help you to understand the

Appendix F, “Acronyms”

terms and acronyms that are used in this guide.

 

 

Document Conventions

The following table describes the typographic conventions that are used in this document.

Typographic

Meaning

Element

 

 

 

Boldface

May indicate either of the following:

 

A user interface element that you need to click, select, or

 

otherwise act on

 

A literal value to be entered in a field.

 

 

Italic

May indicate either of the following:

 

A variable that should be replaced with a literal value.

 

The name of a page, section, or field in the user interface

 

 

Monospaced

Indicates code samples or system output.

Font

 

SPA9000 Voice System Administration Guide

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Preface

Finding Information in PDF Files

The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:

Search an individual PDF file.

Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive).

Perform advanced searches.

Finding Text in a PDF

Follow this procedure to find text in a PDF file.

STEP 1 Enter your search terms in the Find text box on the toolbar.

NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not appear, choose Edit > Find.

STEP 2 Optionally, click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only.

STEP 3 Press Enter.

STEP 4 Acrobat displays the first instance of the search term.

STEP 5 Press Enter again to continue to more instances of the term.

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Preface

Finding Text in Multiple PDF Files

The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open.

STEP 1 Start Acrobat Professional or Adobe Reader.

STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose

Open Full Acrobat Search.

STEP 3 In the Search window, complete the following steps:

a.Enter the text that you want to find.

b.Choose All PDF Documents in.

From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK.

c.If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want.

d.Click Search.

SPA9000 Voice System Administration Guide

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Preface

STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.

For more information about the Find and Search functions, see the Adobe Acrobat online help.

SPA9000 Voice System Administration Guide

xv

1

Getting Started

This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios.

NOTE This chapter is essential reading before you begin installing the equipment or configuring the system.

“Introduction to the SPA9000 Voice System,” on page16

“Deployment Scenarios,” on page18

“Initial Installation, and Configuration,” on page 23

Introduction to the SPA9000 Voice System

The SPA9000 Voice System is an affordable and feature-rich IP telephone system that is designed especially for the Small and Home Office. The SPA9000 Voice System uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP).

At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet connection, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates. With the SPA400, the SPA9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000 Voice System with the SPA9000 and SPA400” on page17 to learn more about a typical deployment.

SPA9000 Voice System Administration Guide

16

Cisco Systems SPA9000 User Manual

Getting Started

1

 

Introduction to the SPA9000 Voice System

 

 

 

 

 

Figure 1 SPA9000 Voice System with the SPA9000 and SPA400

SPA9000 IP PBX

The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service. Devices connected to the FXS ports are not included in the device count.

The SPA9000 has four line interfaces, which can be configured in any combination for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface.

SPA9000 Voice System Administration Guide

17

Getting Started

1

 

Deployment Scenarios

 

 

 

 

 

The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script.

SPA400 SIP-PSTN Gateway and Voicemail Server

The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations that are connected to the SPA9000. It also includes an integrated voice mail application that supports up to 32 voice mail accounts with customized greetings, providing the ability to receive and playback voice mail messages.

Each SPA400 occupies one of the four line interfaces on the SPA9000. The

SPA400 has four ports for that can be connected to PSTN or ISDN lines.

IP Phones and Accessories

The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP

Phones, as well as the Cisco WIP310 Wireless IP Phone.

NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the

SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide.

Deployment Scenarios

The SPA9000 Voice System can meet the calling needs of many small businesses. Various deployment scenarios are possible. This section includes the following examples:

“PSTN Access and Local Voice Mail,” on page19

“ITSP Service Only,” on page 20

“ITSP Service, PSTN Access and Local Voice Mail,” on page 21

“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 22

SPA9000 Voice System Administration Guide

18

Getting Started

1

 

Deployment Scenarios

 

 

 

 

 

PSTN Access and Local Voice Mail

In this scenario, the customer requires a robust phone system but is not using VoIP services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

SPA9000 Voice System Administration Guide

19

Getting Started

1

 

Deployment Scenarios

 

 

 

 

 

ITSP Service Only

In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

SPA9000 Voice System Administration Guide

20

Getting Started

1

 

Deployment Scenarios

 

 

 

 

 

ITSP Service, PSTN Access and Local Voice Mail

In this scenario, the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls to a legacy telephone number or to place outbound calls in the local area).

This customer also prefers local voice mail service. The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

SPA9000 Voice System Administration Guide

21

Getting Started

1

 

Deployment Scenarios

 

 

 

 

 

ITSP Service, PSTN and ISDN Access and Local Voice Mail

In this scenario, the customer takes full advantage of the SPA9000 Voice System solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.

SPA9000 Voice System Administration Guide

22

Getting Started

1

 

Initial Installation, and Configuration

 

 

 

 

 

Initial Installation, and Configuration

Cisco strongly recommends that you use the SPA9000 Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your equipment, and to set up the essential calling features. By following the instructions in the installation guide, you can get your system running in less time and with the settings that help to ensure strong performance.

After you complete the procedures in the installation guide, the users can make and receive calls. When the optional SPA400 is installed, the users also can record and retrieve voice mail messages. The SPA9000 has a fully functional Auto Attendant to greet callers, and a default dial plan that is suitable for most dialing scenarios. You can use this administration guide to refine the settings, to configure advanced features, and to manage the system.

NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that you need for initial installation and configuration, those instructions are not duplicated in this administration guide.

SPA9000 Voice System Administration Guide

23

2

Basic Administration of the SPA9000

This chapter introduces you to basic administrative tasks using the SPA9000 administration web server and the Interactive Voice Response Unit.

NOTE This administration guide does not cover the initial installation and configuration of the system. For information about connecting the equipment to start using your system, see the SPA9000 Voice System Installation and Configuration Guide.

See the following topics:

“Upgrading Firmware for the SPA9000,” on page 25

“Connecting to the SPA9000 Administration Web Server,” on page 27

“Saving or Discarding Changes SPA9000,” on page 27

“Access Levels,” on page 28

“Setting Passwords for User and Administrator Accounts,” on page 29

“Configuring Basic Settings,” on page 29

“Viewing Information about the SPA9000,” on page 39

“Viewing Information about Client Stations,” on page 39

“Configuring Multicast Addressing and Group Paging,” on page 33

“Using the Interactive Voice Response Unit,” on page 40

SPA9000 Voice System Administration Guide

24

Basic Administration of the SPA9000

2

 

Upgrading Firmware for the SPA9000

 

 

 

 

 

Upgrading Firmware for the SPA9000

As needed, you can download new firmware and then install it on the SPA9000.

STEP 1 Download the latest SPA9000 firmware from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414116

STEP 2 Extract the Zip file, and then run the executable file to upgrade the firmware. When the Firmware Upgrade Warning window appears, click Continue.

STEP 3 In the next window that appears, enter the IP address of the SPA9000, and then click OK.

SPA9000 Voice System Administration Guide

25

Basic Administration of the SPA9000

2

 

Upgrading Firmware for the SPA9000

 

 

 

 

 

STEP 4 In the Confirm Upgrade window, verify that the correct device information and product number appear. Then click Upgrade.

STEP 5 When the confirmation message appears, click OK.

STEP 6 To verify the upgrade, complete the following steps:

a.Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See “Connecting to the SPA9000 Administration Web Server,” on page 27).

b.Review the Router > Status page. The Software Version field should show the firmware version that you installed.

NOTE You may need to refresh your browser to display the updated page reflecting the new version number.

SPA9000 Voice System Administration Guide

26

Basic Administration of the SPA9000

2

 

Connecting to the SPA9000 Administration Web Server

 

 

 

 

 

Connecting to the SPA9000 Administration Web Server

To connect to the administration web server, perform the following steps.

NOTE You should have previously connected and configured the SPA9000 as described in the SPA9000 Voice System Installation Guide.

STEP 1 Start Internet Explorer on a computer that is on the same network as the SPA9000.

STEP 2 Enter the IP address of the SPA9000.

NOTE To find the IP address of the SPA9000, connect an analog telephone to the Phone 1 or Phone 2 port on the SPA9000. Then lift the receiver of the phone and press **** on the keypad to access the IVR menu. Press 110# to hear the IP address.

STEP 3 To view administrative features, click Admin Login and then click Advanced. By default, no password is required. For more information, see “Setting Passwords for User and Administrator Accounts,” on page 29.

ALTERNATIVELY: After starting Internet Explorer, enter: <SPA9000_ipaddress>/ admin/advanced

Saving or Discarding Changes SPA9000

Changes can be saved or discarded at any time.

Changes are submitted only when you click the Submit All Changes button at the bottom of a page. When changes are saved, the SPA9000 may reboot, depending on the type of changes.

To discard unsubmitted changes, click the Undo All Changes button at the bottom of the page.

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Basic Administration of the SPA9000

2

 

Access Levels

 

 

 

 

 

Unsubmitted changes are retained when you move among the pages within the Voice module or the Router module. This feature allows you to make changes on various pages within a module before clicking Submit All Changes.

Unsubmitted changes are discarded when you switch between the Router and Voice tabs, between the User and Administrator accounts, or between the Basic and Advanced views.

Before you make changes, it is recommended that you save a copy of your current working configuration:

STEP 1 In Internet Explorer, connect to the administration web server.

STEP 2 From the menu, choose File > Save As.

STEP 3 Save the configuration as Web Page Complete. You can use the saved file to review the saved settings in all pages of the administrative GUI.

NOTE To save a Telephone Configuration, first enter the IP address for the configuration, and then follow the above procedure.

Access Levels

You can use the SPA9000 administration web server to configure and manage your system. Three levels of access are available:

User Level: The User account only has the privilege to access part of the web profile parameters.

Administrator Level: The Administrator account has the privilege to modify all the web profile parameters and can also modify the passwords of both Administrator and User account.

Advanced: Administrators and Users can view advanced features by clicking the Advanced link in the top right corner or lower left corner of the menu bar.

By default, no passwords are assigned for either the Administrator account or the User account. If the password has been set for the Administrator account, the browser prompts for authentication.

SPA9000 Voice System Administration Guide

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