ADMINISTRATION
GUIDE
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony Gateway with 4 FXO ports and SPA9XX IP Phones
CCDE, CCSI, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R)
© 2009 Cisco Systems, Inc. All rights reserved. |
OL-17899-02 |
Contents
About This Document |
ix |
Purpose |
ix |
Audience |
ix |
Firmware |
x |
Organization |
xi |
Document Conventions |
xii |
Finding Information in PDF Files |
xiii |
Chapter 1: Getting Started |
16 |
Introduction to the SPA9000 Voice System |
16 |
SPA9000 IP PBX |
17 |
SPA400 SIP-PSTN Gateway and Voicemail Server |
18 |
IP Phones and Accessories |
18 |
Deployment Scenarios |
18 |
PSTN Access and Local Voice Mail |
19 |
ITSP Service Only |
20 |
ITSP Service, PSTN Access and Local Voice Mail |
21 |
ITSP Service, PSTN and ISDN Access and Local Voice Mail |
22 |
Initial Installation, and Configuration |
23 |
Chapter 2: Basic Administration of the SPA9000 |
24 |
Upgrading Firmware for the SPA9000 |
25 |
Connecting to the SPA9000 Administration Web Server |
27 |
Saving or Discarding Changes SPA9000 |
27 |
Access Levels |
28 |
Setting Passwords for User and Administrator Accounts |
29 |
SPA9000 Voice System Administration Guide |
i |
Contents
Configuring Basic Settings |
29 |
Setting Up the WAN Connection for the SPA9000 |
30 |
Setting the Date and Time |
30 |
Configuring Daylight Saving Time |
31 |
SPA9000 Ethernet Port |
33 |
LAN and Application Guidelines |
33 |
Configuring Multicast Addressing and Group Paging |
33 |
Collecting System Logs and Debug Information |
36 |
Viewing Information about the SPA9000 |
39 |
Viewing Information about Client Stations |
39 |
Using the Interactive Voice Response Unit |
40 |
Using the IVR Menu |
40 |
Entering a Password through the IVR |
45 |
Chapter 3: Configuring Your System for ITSP Interoperability |
47 |
About the SPA9000 Voice System and SIP |
47 |
Network Address Translation (NAT) and Voice over IP (VoIP) |
49 |
NAT Mapping with Session Border Controller |
49 |
NAT Mapping with SIP-ALG Router |
49 |
Configuring NAT Mapping with a Static IP Address |
49 |
Configuring NAT Mapping with STUN |
51 |
Determining the Router's NAT Mechanism |
53 |
Firewalls and SIP |
54 |
Configuring SIP Timer Values |
55 |
Chapter 4: Configuring Phone Lines and Calling Routing Behavior |
56 |
Configuring SPA9000 FXS Ports |
57 |
SPA9000 Voice System Administration Guide |
ii |
Contents
Configuring Line Interfaces on the SPA9000 |
58 |
Configuring a Line Interface for ITSP Service |
58 |
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) |
60 |
Configuring Call Capacity for a Line Interface |
63 |
Configuring Dial Plans |
66 |
About Dial Plans |
66 |
Editing Dial Plans |
74 |
Managing the Line Selection for Outbound Calls |
78 |
Line Availability |
78 |
Configuring a Call Routing Rule |
79 |
Entering a Call Routing Rule |
81 |
Managing Caller ID Settings for Outgoing Calls |
82 |
Call Forwarding Support on SPA9000 |
82 |
Call Transfer Support on SPA9000 |
84 |
Call Forward Bridge Mode |
84 |
Call Transfer Bridge Mode |
84 |
Managing Inbound Calls with the Contact List |
85 |
Routing an Inbound Call to the Auto Attendant |
85 |
Routing an Inbound Call to a Receptionist or Client Stations |
85 |
Example Contact List Rules |
86 |
Supporting Multiple DID Numbers Per Line Interface |
87 |
Supporting Direct Inward Dialing to Phone Extensions |
88 |
Entering a Contact List Rule |
91 |
Managing Inbound Calls with Hunt Groups |
92 |
Syntax for Hunt Rules |
93 |
Examples for Hunt Rules |
94 |
Creating a Hunt Rule |
96 |
Managing Inbound Calls with Shared Line Appearances |
98 |
SPA9000 Voice System Administration Guide |
iii |
Contents
About Shared Line Appearances |
98 |
Chapter 5: Administering the SPA400 and Voice Mail Service |
102 |
Connecting to the SPA400 Administration Web Server |
103 |
Configuring the SPA400 Network Connection |
104 |
Saving or Discarding Changes on the SPA400 |
105 |
Managing Access to the SPA400 Configuration Utility |
106 |
Upgrading the Firmware for the SPA400 |
107 |
Configuring a SPA400 to Interoperate with the SPA9000 |
108 |
Configuring a SPA400 for PSTN Access |
111 |
Configuring a SPA400 for Voice Mail Service |
112 |
Voice Mail Capacity |
112 |
Configuring Local Voice Mail Service on a SPA400 |
113 |
Setting Up Voice Mail on Each Station |
116 |
Enabling Remote Voice Mail Access (Optional) |
119 |
Managing the Voice Mail Messages on the USB Key |
121 |
Enabling Debugging on the SPA400 |
122 |
Chapter 6: Configuring Music on Hold |
125 |
Using the Internal Music Source for Music On Hold |
125 |
Using the Internal Music Source |
125 |
Changing the Music File for the Internal Music Source |
126 |
Configuring a Streaming Audio Server |
127 |
About the Streaming Audio Server |
127 |
Configuring the Streaming Audio Server |
129 |
Using the IVR with an SAS Line |
130 |
SPA9000 Voice System Administration Guide |
iv |
Contents
Chapter 7: Configuring the Auto Attendant |
131 |
How the Auto Attendant Works |
131 |
Working with the Auto Attendant Greetings |
133 |
Using Pre-Recorded Prompts |
133 |
Recording an Auto Attendant Prompt |
134 |
Downloading Prompts |
137 |
Writing an Auto Attendant Script |
138 |
An Introduction to XML Scripting Grammar in AA Script Examples 138 |
|
Elements of XML Scripting Grammar |
142 |
Auto Attendant XML Instructions Set |
145 |
Entering an Auto Attendant Script |
147 |
Configuring the DayTime, NightTime and Weekend/Holiday Auto |
|
Attendants |
148 |
Configuring Dial Plans for the Auto Attendant |
150 |
Chapter 8: Localization |
151 |
Localizing the SPA9000 Auto Attendant Prompts |
151 |
Local Time Configuration |
154 |
Configuring the SPA9000 and SPA9xx Call Progress Tones |
154 |
Localizing the SPA400 Voice Mail Prompts |
160 |
Localizing the SPA400 Call Disconnect Tones |
161 |
Localizing the SPA400 Caller ID Method |
163 |
Appendix A: Advanced Topics in SPA9000 Administration |
165 |
Technology Background |
165 |
Session Initiation Protocol |
166 |
SPA9000 Media Proxy |
167 |
SPA9000 Voice System Administration Guide |
v |
Contents
Using the SPA9000 with a Firewall or Router |
168 |
SPA400 SIP-PSTN Gateway |
169 |
SPA9000 Architecture |
170 |
SIP-NAT Interoperation |
172 |
Advanced Call Control and Routing |
173 |
Configuring Vertical (Supplementary) Service Codes |
173 |
Managing the Outbound Call Routing Groups |
175 |
Configuring Outbound Call Codec Selection Codes |
177 |
Advanced Topics for SPA400 Voice Mail Service |
178 |
How Voicemail Works |
179 |
Checking Voicemail from an External Number |
180 |
Depositing Voicemail |
180 |
Subscribing to Voicemail Notification |
182 |
Remote Provisioning Features |
183 |
Using Configuration Profiles |
183 |
Client Auto-Configuration |
184 |
Manual Client Configuration |
185 |
Client Registration |
188 |
Using the Upgrade URL |
189 |
Using the Resync URL |
190 |
Using the Reboot URL |
190 |
Appendix B: SPA9000 Field Reference |
191 |
Router Tab |
191 |
Status page |
191 |
Wan Setup page |
193 |
Lan Setup page and Application page |
196 |
Voice tab |
197 |
Info page |
197 |
SPA9000 Voice System Administration Guide |
vi |
Contents
System page |
200 |
SIP Page |
202 |
Provisioning page |
224 |
Regional page |
224 |
FXS 1/2 page |
241 |
Line 1/2/3/4 page |
251 |
Appendix C: SPA400 Field Reference |
261 |
Setup |
261 |
Basic Setup |
262 |
SPA9000 Interface |
262 |
Voice |
264 |
Voicemail Server |
268 |
Voicemail Users |
269 |
Administration |
270 |
Management |
270 |
Factory Default |
270 |
USB Setting |
271 |
Firmware Upgrade |
271 |
Reboot |
271 |
Status |
272 |
Gateway |
272 |
Event Logs |
273 |
Set Log Level |
273 |
Tone |
274 |
Appendix D: Where to Go From Here |
275 |
Product Resources |
275 |
Related Documentation |
276 |
SPA9000 Voice System Administration Guide |
vii |
Contents
Appendix E: Glossary |
278 |
Appendix F: Acronyms |
281 |
SPA9000 Voice System Administration Guide |
viii |
Preface
The SPA9000 Voice System Administration Guide is intended to help VARs and Service Providers to manage and configure the SPA9000 Voice System. This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics:
•
•
•
•
•
•
“Purpose,” on page ix
“Audience,” on page ix
“Firmware,” on page x
“Organization,” on page xi
“Document Conventions,” on page xii
“Finding Information in PDF Files,” on page xiii
This document provides information that an administrator needs to configure the SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and voice mail server. This guide focuses primarily on the tasks that an administrator performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See “Related Documentation” in Appendix D, on page 276.
This document is written for the following audience:
•Service providers offering services using Cisco SPA products
•VARs and resellers who need configuration references for Cisco SPA products
SPA9000 Voice System Administration Guide |
ix |
Preface
•System administrators or anyone who installs and administers the SPA9000 Voice System
NOTE This guide does not provide the configuration information required by specific service providers. Please consult with the service provider for specific service parameters.
This guide describes the features that are available in the following firmware releases (and higher versions). You can find all available firmware updates by going to Cisco.com and choosing Support. Or visit the following URL and enter the model number in the Software Search box: http://tools.cisco.com/support/downloads
Product |
Firmware Version |
|
|
SPA9000 |
6.1.5 |
|
|
SPA400 |
1.1.2.2 |
|
|
SPA901 |
5.1.5 |
|
|
SPA921/SPA941 |
5.1.8 |
|
|
SPA922/942 |
6.1.3 |
|
|
SPA962 |
6.1.3 |
|
|
WIP310 |
5.0.8 |
|
|
SPA9000 Voice System Administration Guide |
x |
Preface
The information in this guide is organized into the following chapters and appendices:
Chapter |
Description |
|
|
Chapter 1, “Getting |
This chapter introduces you to the SPA9000 |
Started.” |
Voice System by describing the components and |
|
presenting several deployment scenarios. |
|
|
Chapter 2, “Basic |
This chapter introduces you to basic |
Administration of the |
administrative tasks using the SPA9000 |
SPA9000.” |
administration web server and the Interactive |
|
Voice Response Unit. |
|
|
Chapter 3, “Configuring |
This chapter provides configuration details to help |
Your System for ITSP |
you to ensure that your infrastructure properly |
Interoperability” |
supports voice services. |
|
|
Chapter 4, “Configuring |
This chapter describes many features that you |
Phone Lines and Calling |
can configure on the SPA9000 to ensure smooth |
Routing Behavior” |
handling of all inbound and outbound calls, and |
|
ease of use. |
|
|
Chapter 5, “Administering |
This chapter guides you through the process of |
the SPA400 and Voice Mail |
configuring and managing the SPA400 for PSTN |
Service” |
access and voice mail service. |
|
|
Chapter 6, “Configuring |
This chapter explains how to configure Music on |
Music on Hold” |
Hold using either a music file or streaming audio. |
|
|
Chapter 7, “Configuring the |
This chapter describes how to configure the |
Auto Attendant” |
SPA9000 Voice System Auto Attendant (AA) by |
|
using the IVR and XML scripting. |
|
|
Chapter 8, “Localization” |
This chapter explains how to localize your |
|
SPA9000 Voice System with the language files, |
|
tones, and ring patterns for your region. |
|
|
Appendix A, “Advanced |
This appendix provides more detailed technical |
Topics in SPA9000 |
information for administrators who want to |
Administration” |
understand how the SPA9000 Voice System |
|
works. |
|
|
SPA9000 Voice System Administration Guide |
xi |
Preface
Chapter |
Description |
|
|
Appendix B, “SPA9000 |
This appendix describes the fields on each page |
Field Reference” |
of the SPA9000 administration web server. |
|
|
Appendix C, “SPA400 Field |
This appendix describes the fields on each page |
Reference” |
of the SPA400 administration web server. |
|
|
Appendix D, “Where to Go |
This appendix describes additional resources |
From Here” |
that are available to help you and your customer |
|
obtain the full benefits of the SPA9000 Voice |
|
System. |
|
|
Appendix E, “Glossary” |
These resources help you to understand the |
Appendix F, “Acronyms” |
terms and acronyms that are used in this guide. |
|
|
The following table describes the typographic conventions that are used in this document.
Typographic |
Meaning |
Element |
|
|
|
Boldface |
May indicate either of the following: |
|
• A user interface element that you need to click, select, or |
|
otherwise act on |
|
• A literal value to be entered in a field. |
|
|
Italic |
May indicate either of the following: |
|
• A variable that should be replaced with a literal value. |
|
• The name of a page, section, or field in the user interface |
|
|
Monospaced |
Indicates code samples or system output. |
Font |
|
SPA9000 Voice System Administration Guide |
xii |
Preface
The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:
•
•
Search an individual PDF file.
Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive).
• Perform advanced searches.
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.
SPA9000 Voice System Administration Guide |
xiii |
Preface
The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a.Enter the text that you want to find.
b.Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK.
c.If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want.
d.Click Search.
SPA9000 Voice System Administration Guide |
xiv |
Preface
STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat online help.
SPA9000 Voice System Administration Guide |
xv |
1
This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or configuring the system.
•
•
•
“Introduction to the SPA9000 Voice System,” on page16
“Deployment Scenarios,” on page18
“Initial Installation, and Configuration,” on page 23
The SPA9000 Voice System is an affordable and feature-rich IP telephone system that is designed especially for the Small and Home Office. The SPA9000 Voice System uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet connection, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates. With the SPA400, the SPA9000 Voice System can connect to the Public Switched Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000 Voice System with the SPA9000 and SPA400” on page17 to learn more about a typical deployment.
SPA9000 Voice System Administration Guide |
16 |
Getting Started |
1 |
|
|
Introduction to the SPA9000 Voice System |
|
|
|
|
|
Figure 1 SPA9000 Voice System with the SPA9000 and SPA400
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service. Devices connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers on a single line interface.
SPA9000 Voice System Administration Guide |
17 |
Getting Started |
1 |
|
|
Deployment Scenarios |
|
|
|
|
|
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script.
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations that are connected to the SPA9000. It also includes an integrated voice mail application that supports up to 32 voice mail accounts with customized greetings, providing the ability to receive and playback voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses. Various deployment scenarios are possible. This section includes the following examples:
•
•
•
•
“PSTN Access and Local Voice Mail,” on page19
“ITSP Service Only,” on page 20
“ITSP Service, PSTN Access and Local Voice Mail,” on page 21
“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 22
SPA9000 Voice System Administration Guide |
18 |
Getting Started |
1 |
|
|
Deployment Scenarios |
|
|
|
|
|
In this scenario, the customer requires a robust phone system but is not using VoIP services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide |
19 |
Getting Started |
1 |
|
|
Deployment Scenarios |
|
|
|
|
|
In this scenario, a customer has no legacy telephone numbers and either needs no voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide |
20 |
Getting Started |
1 |
|
|
Deployment Scenarios |
|
|
|
|
|
In this scenario, the customer wants to use ITSP service for reduced long distance fees but needs to support legacy local telephone numbers (for example, to receive calls to a legacy telephone number or to place outbound calls in the local area).
This customer also prefers local voice mail service. The SPA9000 Voice System is deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide |
21 |
Getting Started |
1 |
|
|
Deployment Scenarios |
|
|
|
|
|
In this scenario, the customer takes full advantage of the SPA9000 Voice System solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide |
22 |
Getting Started |
1 |
|
|
Initial Installation, and Configuration |
|
|
|
|
|
Initial Installation, and Configuration
Cisco strongly recommends that you use the SPA9000 Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your equipment, and to set up the essential calling features. By following the instructions in the installation guide, you can get your system running in less time and with the settings that help to ensure strong performance.
After you complete the procedures in the installation guide, the users can make and receive calls. When the optional SPA400 is installed, the users also can record and retrieve voice mail messages. The SPA9000 has a fully functional Auto Attendant to greet callers, and a default dial plan that is suitable for most dialing scenarios. You can use this administration guide to refine the settings, to configure advanced features, and to manage the system.
NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that you need for initial installation and configuration, those instructions are not duplicated in this administration guide.
SPA9000 Voice System Administration Guide |
23 |
2
This chapter introduces you to basic administrative tasks using the SPA9000 administration web server and the Interactive Voice Response Unit.
NOTE This administration guide does not cover the initial installation and configuration of the system. For information about connecting the equipment to start using your system, see the SPA9000 Voice System Installation and Configuration Guide.
See the following topics:
•
•
•
•
•
•
•
•
•
•
“Upgrading Firmware for the SPA9000,” on page 25
“Connecting to the SPA9000 Administration Web Server,” on page 27
“Saving or Discarding Changes SPA9000,” on page 27
“Access Levels,” on page 28
“Setting Passwords for User and Administrator Accounts,” on page 29
“Configuring Basic Settings,” on page 29
“Viewing Information about the SPA9000,” on page 39
“Viewing Information about Client Stations,” on page 39
“Configuring Multicast Addressing and Group Paging,” on page 33
“Using the Interactive Voice Response Unit,” on page 40
SPA9000 Voice System Administration Guide |
24 |
Basic Administration of the SPA9000 |
2 |
|
|
Upgrading Firmware for the SPA9000 |
|
|
|
|
|
Upgrading Firmware for the SPA9000
As needed, you can download new firmware and then install it on the SPA9000.
STEP 1 Download the latest SPA9000 firmware from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414116
STEP 2 Extract the Zip file, and then run the executable file to upgrade the firmware. When the Firmware Upgrade Warning window appears, click Continue.
STEP 3 In the next window that appears, enter the IP address of the SPA9000, and then click OK.
SPA9000 Voice System Administration Guide |
25 |
Basic Administration of the SPA9000 |
2 |
|
|
Upgrading Firmware for the SPA9000 |
|
|
|
|
|
STEP 4 In the Confirm Upgrade window, verify that the correct device information and product number appear. Then click Upgrade.
STEP 5 When the confirmation message appears, click OK.
STEP 6 To verify the upgrade, complete the following steps:
a.Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See “Connecting to the SPA9000 Administration Web Server,” on page 27).
b.Review the Router > Status page. The Software Version field should show the firmware version that you installed.
NOTE You may need to refresh your browser to display the updated page reflecting the new version number.
SPA9000 Voice System Administration Guide |
26 |
Basic Administration of the SPA9000 |
2 |
|
|
Connecting to the SPA9000 Administration Web Server |
|
|
|
|
|
Connecting to the SPA9000 Administration Web Server
To connect to the administration web server, perform the following steps.
NOTE You should have previously connected and configured the SPA9000 as described in the SPA9000 Voice System Installation Guide.
STEP 1 Start Internet Explorer on a computer that is on the same network as the SPA9000.
STEP 2 Enter the IP address of the SPA9000.
NOTE To find the IP address of the SPA9000, connect an analog telephone to the Phone 1 or Phone 2 port on the SPA9000. Then lift the receiver of the phone and press **** on the keypad to access the IVR menu. Press 110# to hear the IP address.
STEP 3 To view administrative features, click Admin Login and then click Advanced. By default, no password is required. For more information, see “Setting Passwords for User and Administrator Accounts,” on page 29.
ALTERNATIVELY: After starting Internet Explorer, enter: <SPA9000_ipaddress>/ admin/advanced
Changes can be saved or discarded at any time.
•Changes are submitted only when you click the Submit All Changes button at the bottom of a page. When changes are saved, the SPA9000 may reboot, depending on the type of changes.
•To discard unsubmitted changes, click the Undo All Changes button at the bottom of the page.
SPA9000 Voice System Administration Guide |
27 |
Basic Administration of the SPA9000 |
2 |
|
|
Access Levels |
|
|
|
|
|
•Unsubmitted changes are retained when you move among the pages within the Voice module or the Router module. This feature allows you to make changes on various pages within a module before clicking Submit All Changes.
•Unsubmitted changes are discarded when you switch between the Router and Voice tabs, between the User and Administrator accounts, or between the Basic and Advanced views.
Before you make changes, it is recommended that you save a copy of your current working configuration:
STEP 1 In Internet Explorer, connect to the administration web server.
STEP 2 From the menu, choose File > Save As.
STEP 3 Save the configuration as Web Page Complete. You can use the saved file to review the saved settings in all pages of the administrative GUI.
NOTE To save a Telephone Configuration, first enter the IP address for the configuration, and then follow the above procedure.
Access Levels
You can use the SPA9000 administration web server to configure and manage your system. Three levels of access are available:
•User Level: The User account only has the privilege to access part of the web profile parameters.
•Administrator Level: The Administrator account has the privilege to modify all the web profile parameters and can also modify the passwords of both Administrator and User account.
•Advanced: Administrators and Users can view advanced features by clicking the Advanced link in the top right corner or lower left corner of the menu bar.
By default, no passwords are assigned for either the Administrator account or the User account. If the password has been set for the Administrator account, the browser prompts for authentication.
SPA9000 Voice System Administration Guide |
28 |