Cisco Systems SPA525G2 User Manual

USER GUIDE

Cisco Small Business

SPA525G and SPA525G2 SPCP IP Phones

Contents

Chapter 1: Getting Started	4
Overview	4
Caring for Your Phone	6
Understanding Your Phone Lines and Buttons	7
Phone Components	7
Softkey Buttons	9
Using the Keypad and Buttons with Menus	13
Using Keypad Shortcuts	13
Using the Navigation Button	13
Entering Numbers and Text in Fields	14
Using Phone Hardware and Accessories	15
Using the Speakerphone	15
Using Wired and Wireless Headsets	15
Switching Between the Handset, Headset, and Speakerphone	19
Using the Cisco Attendant Console	19
Changing the Cisco SPA500DS Attendant Console Display	20

Chapter 2: Installing Your Phone	21
Before You Begin	21
Connecting the Handset	22
(Optional) Attaching the Desk Stand	24
(Optional) Mounting the Phone to the Wall	24
Connecting Your Phone Power	25
Connecting Your Phone to the Network	25
Connecting Your Phone to the Wired Network	25
Connecting Your Phone to the Wireless Network	26
Setting the Phone Wireless Connection	28
Verifying Phone Startup	33
Updating Your Phone Firmware	33

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Contents

Chapter 3: Using Basic Phone Functions	35
Placing or Answering a Call	36
Adjusting Call Volume and Muting	36
Using Mute	37
Putting a Call on Hold	37
Resuming a Call	37
Ending a Call	37
Transferring Calls	38
Managing Call Waiting	38
Recording a Live Call	39
Viewing and Returning Calls	39
Forwarding Calls	40
Setting Do Not Disturb	40
Configuring Call Waiting	41
Picking Up a Call	42
Placing a Three-Way Conference Call	42
Using the Phone Directories	43
Using Your Personal Address Book	43
Using the Corporate Directory	45
Using the Call History Lists	46
Viewing the Call History Lists	46
Deleting a Call History List	46
Calling from the Call History Lists	46
Deleting an Entry from the Call History Lists	47
Saving a Call History List Number to Your Directory	47
Accessing Voicemail	47

Chapter 4: Using Advanced Phone Functions	48
Using Your Bluetooth-Enabled Mobile Phone	48
Enabling Bluetooth	49

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Contents

Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone	49
Verifying that the Cisco SPA525G2 is Paired	51
Importing Your Mobile Phone Address Book into the Cisco SPA525G2	52
Making a Mobile Phone Call through the Cisco SPA525G2	53
Receiving Mobile Phone Calls by using the Cisco SPA525G2	54
Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone	54
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA525G2	54
Charging Your Mobile Phone Using Your Cisco SPA525G2	55
Playing MP3 Files on Your Phone	56
Creating the Playlist	56
Playing Songs	57
Customizing Your IP Phone Screen	58
Changing the Screen Contrast	58
Setting the Screen Backlight Timer	58
Configuring the Phone Screen Saver	59
Changing the Phone Wallpaper	60
Restarting Your Phone	60
Viewing Phone, Network, and Call Information	61
Viewing Product Information	61
Viewing Network Information	61
Viewing Peripheral Status	62
Viewing the Wireless Connection Status	62
Advanced Menus for Technical Support Personnel	63

Appendix A: Where to Go From Here	64
Power Adapter Statement	66
FCC and IC Statement	66
Federal Communication Commission Interference Statement	66
IMPORTANT NOTE	67
Industry Canada Statement	67

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1

Getting Started

This chapter provides an overview of your Cisco Attendant Console IP phone. contains the following sections:

•Overview, page 4

•Understanding Your Phone Lines and Buttons, page 7

•Using the Keypad and Buttons with Menus, page 13

•Entering Numbers and Text in Fields, page 14

•Using Phone Hardware and Accessories, page 15

•Using the Cisco Attendant Console, page 19

Overview

The Cisco Attendant Console IP phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset or speaker.

The Cisco Attendant Console features vary, depending on the type of call control system that you are using and the limitations set by the phone system administrator. This document describes using the Cisco SPA525G and SPA525G2 with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco Unified Communications 500 Series, with no limitations.

If you are using the Cisco Attendant Console IP phone with a BroadSoft or an

Asterisk system, see the Cisco Small Business SPA525G and SPA525G2 SIP IP

Phone User Guide.

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Overview

Setup of the phone network is typically performed by using Cisco Configuration

Assistant (CCA) software. This software is available on Cisco.com.

The phone can be powered by connecting your phone to an Ethernet switch that provides Power over Ethernet (PoE) or you can use an optional Cisco PA100 power adapter.

A phone is connected to the network through an Ethernet connection or the built-in Wireless-G radio. If you are using the Wireless-G connection, a Cisco PA100 power adapter is required. The phone provides an additional Ethernet port that allows a computer to be connected to the network through the phone. (We recommend that if a PC is connected to the network through the phone, that the phone be connected to the network only by using the wired Ethernet connection).

The Cisco Attendant Console has a 320 x 240 color, 3.2" inch screen and can manage up to five telephone extensions. They also provide the following hardware features:

•Two Ethernet 10/100 Mbps ports

•802.3af Power over Ethernet support

•USB 2.0 host port

•AUX port (to attach a Cisco Attendant Console)

•Bluetooth capability for headset support

•Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only)

•2.5mm stereo earphone jack

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Getting Started	1
Overview

•Wireless-G client support

•Kensington security slot

The functionality of the phones can be modified by your phone system administrator. Not all of the functional features described in this document are available or they might function slightly differently on your phone. This document describes the features as they function in factory default mode.

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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Understanding Your Phone Lines and Buttons

Understanding Your Phone Lines and Buttons

Figure 1 identifies the parts of your phone.

Phone Components

Figure 1 Cisco SPA525G and Cisco SPA525G2 Phone Components

Table 1 IP Phone Components

#	Phone Feature	Description
1	Handset	Pick up to answer or place calls.
2	Speaker	Speaker for phone.
3	Message Waiting	When lit:
	Indicator	• Red—You have a new voice mail message.
		• Flashing Red—You have an incoming call.

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Understanding Your Phone Lines and Buttons

Table 1 IP Phone Components

#	Phone Feature	Description
4	IP phone screen	Your phone might vary, but typically it displays:
		•	Date and time
		•	Phone station name
		•	Line extensions
		•	Softkey options
		• Startup logo, screen saver, background
			photo, and photo album
5	Line keys	Phone line status:
		• Green (steady): Line is in use.
		• Green (blinking): There is an incoming call.
		• Red (blinking): Line is on hold.
		• Orange: Line is unregistered (cannot be
			used).
		• Flashing Orange: The phone is not
			connected to the network.
		These keys can also be programmed by your
		system administrator to perform differently than
		described here or to add functions such as speed
		dial, call pickup, or monitor an extension.
6	Softkey buttons	Press a softkey to perform the action on the label
		on the IP phone screen above the softkey.
7	Navigation button	Press the arrows to scroll items on the IP phone
		screen.
8	Center Select button	Press to select the option or menu that is
		highlighted on the screen.
9	Messages button	Press to access voice mail. (Must be set up by
		your phone administrator.)
10	Hold button	Press to place a call on hold.

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Understanding Your Phone Lines and Buttons

Table 1 IP Phone Components

#	Phone Feature	Description
11	Setup button	Press to access a menu to configure features and
		preferences (such as your directory, status, and speed
		dials), access your call history, set up functions (such as
		call forwarding), and provide phone status information.
12	Mute button	Press to mute or unmute the phone. When the
		phone is muted, the button glows red. A flashing
		red mute button indicates that the phone has no
		network connectivity.
13	Volume button	Press + to increase the volume and press - to
		lower the volume of the handset, headset, speaker
		(when the handset is off hook), or ringer (when the
		handset is on hook).
14	Speaker button	Press to turn the speaker on or off. When the
		speaker is on, the button glows green.
15	Headset button	Press to turn the headset on or off. When the
		headset is on, the button glows green.
16	Keypad	Press keypad keys to dial phone numbers, enter
		letters, or choose menu items.

Softkey Buttons

The four softkey buttons have different functions depending on the menu configuration and function selected. The following table shows the softkey buttons that are typical (in alphabetical order).

Table 2	Softkey Buttons
Button		Function
Add		Adds a new item (for example, a new directory entry).
AddList		Creates a list (for example, MP3 files).
Back		Returns you to the previous screen.
BXfer		Performs a blind call transfer.

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Understanding Your Phone Lines and Buttons

Table 2 Softkey Buttons

Button	Function
Call Rtn	Returns the last missed call by dialing the number that called
	you. See “Viewing and Returning Missed Calls,” on
	page 41.
Callback	Plays an audio and visual notification on your phone when a
	busy or unavailable party becomes available.
cbarge	Allows callers to join a shared-line call.
CFwdAll	Forwards all calls to a specified number. When forwarding is
	active, press this button to cancel forwarding.
Clear	Deletes an entire text or number field.
Clr DND	Clears Do Not Disturb.
Confrn	Initiates a conference call. See “Placing a Three-Way
	Conference Call,” on page 44.
Connect	Connects to the selected item (for example, to the wireless
	network or Bluetooth device).
Copy	Copies the selected item (for example, a contact in the
	Address Book).
delChar	Deletes the last number or letter.
Delete	Deletes an entire item (for example, a number from the Call
	History list).
Dial	Dials the string of numbers that you have entered, or the
	number that you have highlighted in a list such as the Missed
	Calls screen.
Directory	Access your personal address book. See “Using Your
	Personal Address Book,” on page 45.
DnD	Do Not Disturb; prevents incoming calls from ringing your
	phone. See “Setting Do Not Disturb,” on page 42.
Edit	Opens an item so that you can edit numbers or letters, or
	enable or disable a feature.
EditDial	Edits a number before dialing.
EndCall	Disconnects a call.
Exit	Closes the current menu

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Table 2 Softkey Buttons

Button	Function
Flash	Provides hookflash functionality for three-way calling and
	call waiting services provided by the PSTN or Centrex
	service.
Forward	Forwards calls coming to your phone. See “Forwarding
	Calls,” on page 42.
GPickup	Allows you to pick up (answer) a call at that is ringing at
	another extension in your group. See “Picking Up a Call,” on
	page 44.
Handset	Switches audio from the Cisco SPA525G2 to your Bluetooth-
	enabled mobile phone. See Using the Cisco SPA 525G2
	With Your Bluetooth-Enabled Mobile Phone, page 51.
Handsfree	Switches audio from your Bluetooth-enabled mobile phone
	to the Cisco SPA525G2. See Using the Cisco SPA 525G2
	With Your Bluetooth-Enabled Mobile Phone, page 51.
Hold	Places a call on hold.
List	In some menus, shows a list of configured items (for
	example, a list of locations for weather or news).
LiveRcd	Record a phone conversation.
More	View additional softkeys.
NewCall	Opens new line on speakerphone to place call.
Next	Moves to the next item in a list (for example, a song in the
	MP3 Playlist).
OK	Confirms a selection.
Option	Displays a sub-menu of tasks for the current screen.
Paste	Pastes the item you copied into a list or field.
PickUp	Allows you to pick up (answer) a call that is ringing at another
	extension. See “Picking Up a Call,” on page 44.
Play	Plays a selected item such as a song or a ringtone.
Previous	Moves to a previous item in a list (for example, a song in the
	MP3 Playlist).
Redial	Redials the last number that was called. Brings up the list of
	recently dialed numbers.

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Understanding Your Phone Lines and Buttons

Table 2	Softkey Buttons
Button		Function
Refresh		Refreshes the screen. Useful after changing a configuration
		or when you want to update information.
Remove		Removes conference participant.
RmLstC		Removes Last Participant from the Conference Call
Resume		Resumes a call that is on hold.
Save		Saves your changes.
Scan		Scans for wireless networks or Bluetooth devices.
Select		Selects the highlighted item on the IP phone screen.
Trnsfer		Performs a call transfer. See “Transferring Calls,” on
		page 39.
TrnsfVM		Transfers a call to voice mail.
View		Displays more information about a selected item.

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Using the Keypad and Buttons with Menus

Using the Keypad and Buttons with Menus

Press a softkey and keypad buttons to navigate menus and enter parameters on the IP phone screen.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For example, to open a menu that is labeled with number 2, press 2.

NOTE Menus and options can change depending on the software release and what is allowed by your phone system administrator.

Using the Navigation Button

Use the navigation button to scroll up or down highlighting the desired menu item, and then press Select or the center Select navigation button to choose the highlighted item.

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Entering Numbers and Text in Fields

Entering Numbers and Text in Fields

Some fields on the IP phones require you to enter numbers and text by using the keypad or softkey buttons. In general, the following guidelines apply:

•Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.

•Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 five times rapidly and then pause (for M); press 2 and then pause (for a), press 7 three times rapidly (for r), then press 9 three times rapidly (for y).

Available characters are shown in the following table:

Key	Character Set
1	1 / : \ , ! ; $ ^ |
2	abc2ABC
3	def3DEF
4	ghi4GHI
5	jkl5JKL
6	mno6MNO
7	pqrs7PQRS
8	tuv8TUV
9	wxyz9WXYZ
0	Space 0 ~ ? > ‘ < “
*	. @ * & % [ ] _
#/P	# + - = ( ) { }

Press delChar to backspace and delete a character.

Press Option > Clear to remove the entire entry.

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Using Phone Hardware and Accessories

Using Phone Hardware and Accessories

Using the Speakerphone

The IP phones provide a speakerphone. To use the speakerphone, press Speaker (the handset can be either on or off hook).

Using Wired and Wireless Headsets

The SPA IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer websites.

Connecting the Headset

Each brand and type of headset might require different steps to establish a connection. Consult the documentation for your particular headset for more information:

•Bluetooth headsets—See the “Connecting Bluetooth Headsets” section on page 16.

•Wireless (non-Bluetooth) headsets (such as Plantronics or Jabra)—Follow the instructions for your product to connect the phone to the wireless headset base.

•Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone.

•Electronic Hookswitch (EHS)—Some headsets enable you to answer and end phone calls by using controls located on the headset.

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Using Phone Hardware and Accessories

Connecting Bluetooth Headsets

Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets.

To configure the phone to work with your headset, enable Bluetooth:

STEP 1 Press Setup.

STEP 2 Select User Preferences > Bluetooth Configuration.

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Using Phone Hardware and Accessories

STEP 3 With Bluetooth highlighted, press the Arrow keys to toggle Bluetooth on or off.

STEP 4 Press Set.

STEP 5 Create a profile for your headset. In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen. You are not allowed to navigate to the Bluetooth profiles screen, unless Bluetooth is enabled and set.

STEP 6 Press Scan to scan for your headset.

STEP 7 In the list of found devices, select your headset and press Select to edit the profile.

STEP 8 Scroll to PIN and enter the PIN for your Bluetooth headset.

STEP 9 Scroll to Connect Automatically and press the Arrow key to turn to On.

STEP 10 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.

After enabling Bluetooth, set the Bluetooth mode:

STEP 1 Press Setup.

STEP 2 Scroll to User Preferences > Bluetooth Configuration.

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Using Phone Hardware and Accessories

STEP 3 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following:

•Phone—Your IP phone pairs with a Bluetooth headset. Choose this option if you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone.

•Handsfree—Your IP phone will operate as a handsfree device with a Bluetooth-enabled mobile phone.

•Both—Your Cisco IP phone uses a Bluetooth headset or operates with a Bluetooth-enabled mobile phone. Your IP phone will connect to only one device at a time (either the Bluetooth headset or the Bluetooth-enabled mobile phone. See Using the Cisco SPA 525G2 With Your BluetoothEnabled Mobile Phone, page 51 for more information.

If multiple Bluetooth devices are in range of the Cisco SPA525G or SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.

STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen.

STEP 5 Press Scan to scan for your headset. Depending on the network environment (for example, the number of Bluetooth devices and noise level), your Bluetooth headset might not appear on the found devices list. Ensure the headset is powered on and has Bluetooth activated, and retry the scan.

STEP 6 In the list of found devices, select your headset and press Select to edit the profile.

STEP 7 Scroll to PIN and enter the PIN for your Bluetooth headset.

STEP 8 Scroll to Connect Automatically and press the Right Arrow key to turn to On.

STEP 9 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.

Using a Headset with Your IP Phone

Steps to use your headset with the IP phone might vary. Consult the user documentation for your headset for more information.

•To use a wired headset, press Headset and dial the number to place a call, or press the headset button to answer a ringing call.

•To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift the receiver off hook before speaking or listening through the headset.

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Using the Cisco Attendant Console

•To use a Bluetooth headset, make sure your headset is powered on. Press Headset on your phone (or, if supported, press Answer on your Bluetooth headset twice) and dial the number to place a call. Press Answer on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.

Switching Between the Handset, Headset, and

Speakerphone

Any of these audio devices can be used during a call. Only one device can be used at a time. The handset can be on the hook when using the speaker or headset function.

To switch from the handset to the speaker, press Speaker and place the handset back on the hook.

To switch from the speakerphone to a headset, press Headset.

To switch from the speaker to the handset, pick up the handset.

To switch from the headset to the speakerphone, press Speaker.

Using the Cisco Attendant Console

The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500 Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and orange) programmable line buttons, and the Cisco SPA500DS provides 30 buttons. The Cisco Attendant Console attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone; it does not require a separate power supply. Two Cisco Attendant Console units can be attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS) separate lines.

Detailed information on the installation of the Cisco Attendant Console are provided in the Cisco Small Business SPA500S Attendant Console Quick Start Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant Console for SPA500 Family Phones Quick Start Guide.

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Using the Cisco Attendant Console

Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not described in this document. The Cisco Attendant Console can be configured by using the same phone web user interface for the IP phone to which the Cisco Attendant Console is attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310 Administration Guide on Cisco.com for more information.

Changing the Cisco SPA500DS Attendant Console Display

The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled by the backlight settings of the phone display and is not separately configurable; that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off when the phone display is off.

You can choose the font size (10 or 12 point) of the text displayed on the Cisco SPA500DS. You can also configure the text contrast, or how dark the text appears on the display. To configure these options from the phone:

STEP 1 Press the Setup button.

STEP 2 Scroll to User Preferences and press Select.

STEP 3 Scroll to Att. Console Preferences and press Select.

STEP 4 Choose Font Size or Contrast from the menu.

•To change the font size, press the Right Arrow button to switch between 10 and 12 point font. Press Set to save.

•To change the display contrast, use the keypad to enter a number value from 1 to 30. The higher the number, the greater the contrast on the display. Press Set to save.

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