Cisco Systems SPA50X User Manual

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USER GUIDE

Cisco Small Business Pro

Cisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP)

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All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0907R)

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Contents

Chapter 1: Getting Started	4
About This Document	4
Overview of the Cisco Small Business Pro IP Phones	6
Caring for Your Phone	7
Understanding Your Phone’s Lines and Buttons	7
Phone Components	7
Softkey Buttons	10
Using Keypad Shortcuts	11

Chapter 2: Installing Your Phone	12
Before You Begin	12
Phone Connections	13
Connecting the Handset	14
Installing the Stand (Optional)	14
Mounting the Phone to the Wall (Optional)	15
Reverse the Handset Retention Tab	20
Connecting the Power	20
Connecting Your Phone to the Network	21
Connecting the Phone to the Wireless Network	21
Connecting a PC to Your Phone (Optional)	22
Connecting Wired and Wireless Headsets (Optional)	22
Verifying Phone Startup	23
Upgrading Your Phone’s Firmware	24

Chapter 3: Using Basic Phone Functions	25
Using Phone Hardware and Accessories	26
Using the Speakerphone	26
Using the Headset with Your IP Phone	26
Switching Between the Handset/Headset/Speakerphone During a Call	26
Adjusting Call Volume and Muting	27
Adjusting Call Volume	27

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Contents

Adjusting the Ringer Volume	27
Using Mute	27
Placing or Answering a Call	27
Using Hold and Resume	28
Using Mute	28
Ending a Call	29
Transferring Calls	29
Performing an Attended Transfer	29
Redialing a Number	30
Viewing and Returning Missed Calls	31
Forwarding All Calls to Another Number	32
Forwarding All Calls	32
Setting Do Not Disturb	32
Picking Up a Call from Another Extension	33
Placing a Three-Way Conference Call	34
Using the Local Directory	34
Using the Call History Lists	35
Using the Call History Lists	35
Deleting All Numbers from the Placed Calls List	36
Accessing Voicemail	36

Chapter 4: Using Advanced Phone Features	37
Creating Speed Dials	37
Adding and Using Speed Dials	38
Monitoring/Accessing Another Phone from Your Phone	40
Customizing Your LCD Screen	40
Changing the LCD Screen Contrast	40
Setting the Back Light Timer	41
Configuring the Phone Screen Saver	41
Turning on the Screen Saver Immediately	42

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Contents

Updating Your Ring Tone	42
Using the Interactive Voice Response Menu on the SPA501G	43
Advanced Procedures for Technical Support Personnel	44
Status Information and Statistics	44
Rebooting, Restarting, and Resetting a Phone	44

Chapter 5: Using the Web Interface	46
Logging In to the Web Interface	46
Configuring Speed Dials and Fast Dials	47
Changing Your Password and PIN	49
Setting Up Voice Mail Notifications	49

Appendix A: Where to Go From Here	51
Related Documentation	52

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone.

•About This Document, page 4

•Overview of the Cisco Small Business Pro IP Phones, page 6

•Understanding Your Phone’s Lines and Buttons, page 7

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.

NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business Pro IP Phone with a Cisco SPA9000 Voice System or a Broadsoft or Asterisk system, see the Cisco Small Business Pro IP Phone SPA50X (SIP) User Guide.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Getting Started	1
Getting Started
About This Document

Organization

This table describes the contents of each chapter in this document.

	Title	Description

Chapter 1	Getting Started	This chapter provides an
		overview of this document
		and basic information about
		your Cisco Small Business
		Pro IP phone.

Chapter 2	Installing Your Phone	This chapter provides an
		overview of this document
		and basic information about
		your Cisco Small Business
		Pro IP phone.

Chapter 3	Using Basic Phone	This chapter provides
	Functions	instructions on using your
		phone’s basic functions. It
		includes the following
		sections:

Chapter 4	Using Advanced Phone	This chapter describes how
	Features	to configure advanced
		features on your IP Phone.

Chapter 5	Using the Web Interface	This chapter explains how to
		use Cisco Unified
		Communications Manager
		Express (Cisco Unified CME)
		to configure features for your
		phone.

Chapter 6	Using the SPA500S	This chapter describes how
	Attendant Console	to install and use the
		SPA500S Attendant Console
		with your IP Phone.

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Overview of the Cisco Small Business Pro IP Phones

	Title	Description

Appendix A	Where to Go From Here	Cisco provides a wide range
		of resources to help you
		obtain the full benefits of the
		SPA50X phones. This
		appendix provides link to
		many of these resources.

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

	SPA501G	SPA502G	SPA504G	SPA508G	SPA509G

Screen	Paper	128 X 64 monochrome LCD with backlight
	Labels

Lines	8	1	4	8	12

Softkeys	4 fixed	4 dynamic
	(redial,
	cancel,
	transfer, and
	conference)

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	SPA501G	SPA502G	SPA504G	SPA508G	SPA509G

Navigation	None	Four-way navigation key
Button

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

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Figure 1 Phone Components

The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 6.

Numbered objects in the photo are explained in the following table.

#	Phone Feature	Description

1	Handset	Pick up to place or answer a call.

2	Message Waiting	Displays solid red when you have a new voice mail
	Indicator	message. Flashes red during an incoming call.

3	LCD Screen	Displays date and time, phone station name, line
		extensions, and softkey options. (Not available on the
		SPA501G.)

4	Line keys	Indicates phone line status. (Not available on the
		SPA502G.)
		When lit:
		Off: Line is idle.
		Green: Line is active or in use.
		Green (flashing): There is an inbound call.
		Red (flashing): Line is on hold.
		These keys can also be programmed by your phone
		system administrator to perform functions such as
		speed dial, call pickup, or monitoring an extension.

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#	Phone Feature	Description

5	Softkey buttons	Press a softkey button to perform the action shown on
		the label on the LCD screen above.
		Note: The SPA501G has the following four buttons:
		Redial—Dials the last number called.
		Cancel—Cancels an action (such as a transfer).
		Conference—While on a call, press to start a
		conference call and dial another number. After
		the second party answers, press Conference
		again to create the conference.
		Transfer—Transfers a call. See the “Transferring
		Calls” section on page 29.

6	Additional line keys	Indicates phone line status. (SPA509G only)

7	Navigation button	Ability to scroll left, right, up, or down with the four-way
		navigation button. (Not available on the SPA501G.)

8	Messages button	Press to access voice mail (must be set up by your
		phone system administrator).

9	Hold button	Press to place a call on hold.

10	Setup button	Press to access a menu to configure features and
		preferences (such as your directory and speed dials),
		access your call history, and set up functions (such as
		call forwarding).
		For the SPA501G, accesses the Interactive Voice
		Response menu, which allows you to perform tasks like
		getting the IP address of the phone. See the User Guide
		documents on Cisco.com for more information. (See the
		list of links at the end of this document.)

11	Mute button	Press to mute or unmute the phone. When phone is
		muted, the button glows red. A flashing mute button
		indicates the network connection cannot be found.

12	Volume button	Press + to increase the volume and - to lower the volume
		of the handset, headset, speaker (when the handset is
		off the phone, or ringer volume (when the handset is on
		the phone).

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#	Phone Feature	Description

13	Headset button	Push to turn the headset on or off. When the headset is
		on, the button glows green.

14	Speaker button	Push to turn the speaker on or off. When the speaker is
		on, the button glows green.

15	Keypad	Use to dial phone numbers, enter letters, and choose
		menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the SPA501G.) Press the right arrow on the navigation button to view additional softkey buttons. Below is a partial listing of softkey buttons that may be available on your phone.

NOTE The available buttons may vary, depending on your system configuration.

Button	Function

<< or >>	Move left or right through an entry without deleting characters.

CFwdAll	Forwards all calls coming to your phone to a specified number.

Confrn	Initiates a conference call.

Conflx	Conferences active lines on the phone together.

Delchr	Deletes the last number or letter.

Delete	Deletes an entire item (for example, a number from the Call History list).

Dial	Dials a number.

DnD	Do Not Disturb; prevents incoming calls from ringing your phone.

Edit	Opens an item so that you can edit numbers or letters, or enable or
	disable a feature.

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Understanding Your Phone’s Lines and Buttons

Button	Function

GPickUp	Allows you to answer a call ringing on an extension by discovering the
	number of the ringing extension.

PickUp	Allows you to answer a call ringing on another extension by entering the
	extension number.

Redial	Displays a list of recently dialed numbers.

Resume	Resumes a call that is on hold.

OK	Saves your changes or confirms an action in response to a prompt on
	the screen.

Select	Selects the highlighted item on the LCD screen.

Trnsfer	Performs a call transfer.

Y/N	Enters a submenu and when pressed, toggles between Yes or No to
	enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the SPA501G.)

For example, on the SPA590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type.

NOTE Menus and options vary depending on phone model.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Installing Your Phone

This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

•Before You Begin, page 12

•Phone Connections, page 13

•Connecting the Handset, page 14

•Installing the Stand (Optional), page 14

•Mounting the Phone to the Wall (Optional), page 15

•Connecting the Power, page 20

•Connecting Your Phone to the Network, page 21

•Connecting a PC to Your Phone (Optional), page 22

•Connecting Wired and Wireless Headsets (Optional), page 22

•Verifying Phone Startup, page 23

•Upgrading Your Phone’s Firmware, page 24

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

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Installing Your Phone	2
Installing Your Phone
Phone Connections

NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port.

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure 1 Phone Connections

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Installing Your Phone	2
Installing Your Phone
Connecting the Handset

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a SPA500S attendant console, attach the console before attaching the desk stand.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

Installing Your Phone	2
Installing Your Phone
Mounting the Phone to the Wall (Optional)

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP)

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