USER GUIDE
Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
© 2011-2012 Cisco Systems, Inc. All rights reserv |
78-19372-01C0 |
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Contents |
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Chapter 1: Getting Started |
6 |
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Overview of the Cisco Small Business IP Phones |
7 |
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Phone Features |
8 |
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Model Comparison |
8 |
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Phone Components of Cisco SPA301 |
9 |
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Phone Components of Cisco SPA303 and Cisco SPA500 Series Models |
11 |
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Cisco SPA500S Attendant Console |
14 |
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Connecting Wired and Wireless Headsets (Optional) |
15 |
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Using Softkeys to Handle Calls |
17 |
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Using Your Line Buttons |
20 |
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Extensions |
20 |
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Shared Lines |
20 |
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Status Indicators |
21 |
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Using the Feature Buttons |
21 |
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Entering and Editing Characters |
23 |
Chapter 2: Using Basic Phone Functions |
26 |
Choosing an Audio Device |
27 |
Adjusting Volume and Muting |
29 |
Placing, Answering, and Managing Calls |
30 |
Placing a Call |
31 |
Answering, Diverting, and Ending Calls |
33 |
Managing Multiple Calls |
34 |
Using a Hot Phone |
35 |
Using a Paired Phone |
36 |
Using the Intercom and Paging Features |
37 |
Transferring Calls |
39 |
Viewing and Returning Missed Calls |
41 |
Forwarding All Calls |
43 |
Setting Do Not Disturb |
44 |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
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Contents |
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Enabling or Disabling Call Waiting |
45 |
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Picking Up a Call for Another Extension |
46 |
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Parking a Call |
47 |
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Creating a Three-Way Conference Call |
49 |
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Using the Phone Directories |
50 |
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Using Your Contact List (Personal Address Book) |
51 |
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Using the Corporate Directories |
54 |
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Using the Call History Lists |
54 |
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Setting or Changing a Phone Password |
56 |
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Using the Voicemail System |
58 |
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Setting Up Your Voicemail Box |
58 |
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Accessing Voicemail |
59 |
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Voicemail Options |
60 |
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Chapter 3: Using Advanced Phone Features |
63 |
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Configuring Privacy Features |
64 |
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Enabling and Using Dial Assistance |
66 |
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Creating and Using Personal Speed Dials |
67 |
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Adjusting Your Display Screen |
69 |
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Configuring the Phone Screen Saver |
71 |
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Customizing the Ring Tones for Your Extensions |
75 |
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Using Star Codes on Cisco IP Phones |
76 |
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Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco |
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SPA501G |
79 |
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Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network |
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80 |
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Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81 |
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Enabling Bluetooth |
82 |
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Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone |
82 |
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Initiating Pairing from the Cisco SPA 525G2 |
83 |
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Initiating Pairing from Your Bluetooth-Enabled Mobile Phone |
84 |
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Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 |
85 |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
4 |
Contents
Making a Mobile Phone Call Using Your Cisco SPA 525G2 |
86 |
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 |
87 |
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone |
87 |
Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA |
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525G2 |
87 |
Charging Your Mobile Phone Using Your Cisco SPA 525G2 |
88 |
Changing the System Time Settings |
89 |
Appendix A: Using an Analog Phone with the Cisco UC320W |
91 |
Basic Calling Functions on Analog Phones |
91 |
Using Star Codes for Special Features on Analog Phones |
92 |
Appendix B: Where to Go From Here |
95 |
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
5 |
1
This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:
•Overview of the Cisco Small Business IP Phones, page 7
•Phone Features, page 8
•Cisco SPA500S Attendant Console, page 14
•Connecting Wired and Wireless Headsets (Optional), page 15
•Using Softkeys to Handle Calls, page 17
•Using Your Line Buttons, page 20
•Using the Feature Buttons, page 21
•Entering and Editing Characters, page 23
Notes:
•This guide is intended for phone users with a Cisco UC320W phone system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”
•For information about using an FXS phone with the Cisco UC320W, see
Appendix A, “Using an Analog Phone with the Cisco UC320W.”
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
6 |
Getting Started |
1 |
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Overview of the Cisco Small Business IP Phones |
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Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.
•Calling Features: Features include call forwarding, redialing, speed dialing, call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you install separately.
•Networking Features: The Cisco Small Business IP phones connect to the computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)
•Power: Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.
•Care: The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
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Getting Started |
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Phone Features |
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Phone Features
Use the information in these sections to learn more about your phone.
•Model Comparison, page 8
•Phone Components of Cisco SPA301, page 9
•Phone Components of Cisco SPA303 and Cisco SPA500 Series Models, page 11
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SPA301 |
SPA501G |
SPA502G |
SPA303 |
SPA504G |
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SPA508G |
SPA509G |
SPA525G SPA525G2 |
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Screen |
None. Use paper |
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128 X 64 monochrome |
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320 x 240 |
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labels |
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color |
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Line/ |
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8 |
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3 |
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12 a |
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Feature |
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Buttons |
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Softkeys |
4 fixed |
4 fixed |
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4 dynamic |
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Navigation |
None |
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Four-way navigation |
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Four-way |
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Button |
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navigation |
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with center |
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Select button |
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PoE |
No |
Yes |
Yes |
No |
Yes |
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Yes |
Yes |
Yes |
Capable |
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a.Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
8 |
Getting Started |
1 |
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Phone Features |
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# |
Phone Feature |
Description |
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1. |
Handset |
Audio device that can be used to place and answer |
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calls. Note: This model does not have a speaker or a |
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headset port. |
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2. |
Message |
The light indicates the phone or message status: |
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Waiting/Status |
• Unlit: The phone is available to place or receive |
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Indicator |
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calls, and there are no new voicemail messages. |
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• Red (solid): You have a new voicemail message. |
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Note that a message is considered new until it is |
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saved or deleted. |
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• Red (fast flashing): You have an incoming call. |
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• Red (slow flashing): You have a call on hold. |
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• Red (series of two fast flashes): Your phone has |
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temporarily lost its Ethernet connection. |
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(continues on the following page) |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
9 |
Getting Started |
1 |
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Phone Features |
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# |
Phone Feature |
Description |
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Message |
• Orange (solid): Your phone is not registered to the |
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Waiting/Status |
call control system. This occurs when the phone is |
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Indicator |
rebooting and has not yet registered. |
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(continued) |
• Orange (fast flashing): Your phone’s firmware is |
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upgrading. |
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• Orange (slow flashing): Your phone is downloading |
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firmware. |
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• Orange (series of two fast flashes): Your phone has |
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permanently lost its Ethernet connection. When the |
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phone is reconnected, it will reboot. |
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• Green (slow flashing): Call forwarding or Do Not |
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Disturb is turned on. (When you lift the handset, you |
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will also hear an interrupted dial tone.) |
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3. |
Ringer switch |
Push to the On position to turn the ringer on. Push to |
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the Off position to turn the ringer off. |
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4. |
Voicemail button |
Press to access voicemail (if set up by your phone |
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administrator). |
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5. |
FLASH button |
Holds a call or transfers a call. |
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• If you are on a call and receive a new call, press |
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FLASH |
to place the first call on hold and answer |
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the new call. To toggle between the two calls, |
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press |
FLASH twice. |
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• |
To place a call on hold, press FLASH . To resume |
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the call, lift the handset and press FLASH twice. |
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• |
To transfer a call, press FLASH . Then enter the |
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extension number or phone number. After the |
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other phone starts ringing, wait for an answer or |
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immediately press FLASH to complete the |
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transfer. |
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6. |
Redial button |
Press to redial the last number called. |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
10 |
Getting Started |
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Phone Features |
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Phone Feature |
Description |
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7. |
Volume button |
Press repeatedly to increase the volume of the |
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handset (when the handset is off the phone) or ringer |
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volume (when the handset is on the phone). |
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8. |
Keypad |
May be used to enter numbers. |
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Phone Components of Cisco SPA303 and Cisco SPA500
Series Models
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
11 |
Getting Started |
1 |
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Phone Features |
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# |
Phone Feature |
Description |
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1. |
Handset and |
Audio devices used to place and answer calls. |
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Speaker |
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2. |
Message Waiting |
Indicates the status of your voicemail box. |
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Indicator |
• Unlit: You have no new messages, or your |
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voicemail box is not configured. |
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• Red: You have a new voicemail message. Note |
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that a message is considered new until it is |
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saved or deleted. |
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• Flashing Red: You have an incoming call. |
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3. |
Screen |
Not available on Cisco SPA501G |
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Displays information, softkeys, menus, or settings, |
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depending on the phone state and user inputs. |
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4. |
Line and Feature |
Not available on Cisco SPA502G |
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Buttons |
May be used for extensions, shared phone lines, or |
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programmable features, as configured by your |
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phone administrator. For more information, see |
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Using Your Line Buttons, page 20. |
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Unused buttons can be configured as personal |
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speed dials. For more information, see Creating |
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and Using Personal Speed Dials, page 67. |
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5. |
Softkey buttons |
Perform specified actions or open menus. For |
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more information, see Using Softkeys to Handle |
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Calls, page 17. |
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6. |
Additional Line/ |
Perform specified tasks, as configured by your |
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Feature Buttons for |
phone administrator. The color indicates the status. |
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Cisco SPA509G |
Paper labels are provided. For more information, |
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see Using Your Line Buttons, page 20. |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
12 |
Getting Started |
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Phone Features |
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# |
Phone Feature |
Description |
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7. |
Navigation Button |
Not available on Cisco SPA501G |
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Moves the cursor left, right, up, or down through |
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the items on the screen. Note: Cisco SPA525G/G2 |
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includes a Center Select button that selects an |
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highlighted option on the screen. |
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8. |
Voicemail button |
Connects to your voicemail box, if configured by |
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your phone administrator. |
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9. |
Hold button |
Places a call on hold. |
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10. |
Setup button |
Opens a menu to configure features and |
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preferences (such as your directory and speed |
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dials), to access your call history, and to set up |
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functions (such as call forwarding). |
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Note: For the Cisco SPA501G, this button |
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accesses the Interactive Voice Response menu. |
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For more information, see Using the Interactive |
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Voice Response Menu on Cisco SPA301 and |
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Cisco SPA501G, page 79. |
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11. |
Mute button |
When selected (steady red), prevents audio |
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transmission to the connected caller. Note: A |
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flashing Mute button indicates that the network |
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connection cannot be found. |
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12. |
Volume button |
Adjusts the volume of the active audio device |
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(handset, headset, or speaker) or ringer volume |
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(when the phone is ringing or the phone is idle). |
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Press + to increase the volume, or press - to |
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decrease the volume. |
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13. |
Headset button |
When selected (steady green), uses the headset |
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as the audio device for a call. |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
13 |
Getting Started |
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1 |
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Cisco SPA500S Attendant Console |
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# |
Phone Feature |
Description |
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14. |
Speaker button |
When selected (steady green), uses the speaker |
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as the audio device for a call. |
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15. |
Keypad |
May be used to enter numbers and letters, and to |
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select menu options. |
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Cisco SPA500S Attendant Console
The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature buttons.
Your phone administrator can configure these buttons for a variety of purposes, such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper labels indicate the function of each button.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
14 |
Getting Started |
1 |
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Connecting Wired and Wireless Headsets (Optional) |
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Connecting Wired and Wireless Headsets (Optional)
The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller.
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information.
Additional information can be found at the manufacturer’s websites.
Task |
Instructions |
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Connecting a wired |
Connect the 2.5mm connector from the headset |
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headset |
into the headset port on the right side of the IP |
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phone. |
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Connecting a Wireless |
Connect the headset’s phone cord into the phone |
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(non-BlueTooth) headset |
port on the back of the IP Phone. |
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Connecting and enabling |
Available on Cisco SPA525G/G2 only |
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a Bluetooth headset |
To enable Bluetooth: |
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Cisco SPA525G/G2 |
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1. |
Press . |
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2. |
Select User Preferences. |
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3. |
Select Bluetooth Configuration. |
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4. |
Press the right-arrow navigation button to turn |
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Bluetooth On. |
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5. |
Press Save . |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
15 |
Getting Started |
1 |
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Connecting Wired and Wireless Headsets (Optional) |
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Task |
Instructions |
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Creating a profile for |
Available on Cisco SPA525G/G2 only |
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your Bluetooth headset |
1. |
After enabling Bluetooth, press . |
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Cisco SPA525G/G2 |
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2. |
Select User Preferences. |
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3. |
Select Bluetooth Configuration. |
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4. |
Scroll to Bluetooth Mode and press the right- |
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arrow navigation button |
to select one of the |
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following options: |
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• Phone: Your Cisco SPA 525G2 will pair with |
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a Bluetooth headset only. Select this option if |
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you will not use the Cisco SPA 525G2 with a |
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Bluetooth-enabled mobile phone. |
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• Both: Your Cisco SPA 525G2 can use a |
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Bluetooth headset, or operate with your |
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Bluetooth-enabled mobile phone. At any |
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time, a connection can be made to either the |
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Bluetooth headset or the Bluetooth-enabled |
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mobile phone. If multiple Bluetooth devices |
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are in range, the device with a higher priority |
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is enabled first, based on the order of |
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devices in the Bluetooth Configuration > |
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Bluetooth Profiles list. |
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5. |
Scroll to Bluetooth Profiles and press the right- |
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arrow navigation button |
to open the profile |
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screen. |
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6. |
Press |
Scan |
to scan for your headset. If the |
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device is not detected, ensure the headset is |
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powered on and has Bluetooth enabled, and |
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retry the scan. |
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7. |
In the list of found devices, select your headset |
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and press |
Select to edit the profile. |
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8. |
Scroll to PIN and enter the PIN for your Bluetooth |
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headset. |
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9. |
Scroll to Connect Automatically and press the |
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right-arrow navigation button to select On. |
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10. Press |
Connect . |
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Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
16 |
Getting Started |
1 |
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Using Softkeys to Handle Calls |
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Using Softkeys to Handle Calls
Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.
Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.
Refer to the following table for information about common softkeys for handling calls.
NOTE Softkey labels vary on different models. Availability of a particular softkey depends on the phone state, the configuration, and the phone model. Not available on the
Cisco SPA301 or the Cisco SPA501G.
Softkey |
Function |
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> or < |
Indicates that more softkeys are available by pressing |
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the left-arrow or right-arrow navigation button. |
|||
|
|
|
||
Answer |
Answers a ringing call. |
|
||
|
|
|||
Bxfer, BlindXfer |
To transfer a call to another user without announcing the |
|||
|
call, press this softkey, enter the extension or phone |
|||
|
number, and then press the softkey again. Also see |
|||
|
Transfer or Xfer. |
|
||
|
|
|||
Call Rtn |
Returns the last call that was received on this phone. |
|||
|
|
|
|
|
Cfwd, -Cfwd |
Press |
Cfwd |
to forward all incoming calls. Then enter |
|
|
an extension or phone number. Press -Cfwd |
to receive |
||
|
calls normally. |
|
||
|
|
|
|
|
Dnd, -Dnd, Clr Dnd |
Press |
Dnd |
to prevent calls from ringing your phone; |
|
|
calls are forwarded to your Call Forward All number. |
|||
|
Press |
-Dnd |
or Clr Dnd to receive calls normally. Also |
|
|
see Ignore. |
|
|
|
|
|
|||
Conf |
During an active call, press this softkey to initiate a |
|||
|
conference call. Enter a number, wait for an answer, and |
|||
|
then press |
Conf again. Also see Conflx or Conf Line. |
||
|
To end the conference for everyone, press |
End Call or |
||
|
hang up. To exit the conference and allow the other |
|||
|
callers to continue the call, press Join . |
|
||
|
|
|
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
17 |
Getting Started |
1 |
|
|
Using Softkeys to Handle Calls |
|
|
|
|
|
Softkey |
Function |
|
|
|
|
|
|||
Conflx |
When you have an active call and a held call on your |
|||
or Conf Line |
phone, press this softkey to create a conference for |
|||
|
these calls. If you have multiple calls on hold, you will be |
|||
|
prompted to choose a held call by pressing the line |
|||
|
button. Also see Conf. |
|
|
|
|
To end the conference for everyone, press End Call or |
|||
|
hang up. To exit the conference and allow the other |
|||
|
callers to continue the call, press |
Join . |
|
|
|
|
|||
Dir or Directory |
To place a call from your local directory, press this |
|||
|
softkey. Use the navigation button to open a directory |
|||
|
and select a number. To dial a selected number, press |
|||
|
Dial . To exit without dialing, press |
twice. |
||
|
|
|||
EditDial |
When using a Redial list or Call History List, press this |
|||
|
softkey to edit the selected number before placing a call. |
|||
|
For example, you may need to edit a misdialed number |
|||
|
or change the dialing prefix. Then press |
Dial |
to place |
|
|
the call. |
|
|
|
|
|
|||
Forward, Clr Fwd |
Press Forward to forward all incoming calls. Then enter |
|||
|
an extension or phone number. Press Clr Fwd |
to receive |
||
|
calls normally. |
|
|
|
|
|
|
|
|
End Call |
Press to end the active call. |
|
|
|
|
|
|||
Exit |
When viewing a menu on the screen, press this softkey |
|||
|
to return to the home screen. |
|
|
|
|
|
|||
Grpick |
Press to display a list of ringing calls. Use the navigation |
|||
or Grpickup |
button to select a call, and then press |
Dial |
to answer |
|
|
it. Also see Pickup. |
|
|
|
|
|
|||
Hold |
During a call, press this softkey to place the call on hold. |
|||
|
|
|||
Ignore |
When the phone is ringing, press this softkey to divert |
|||
|
the call to the configured Call Forward No Answer |
|||
|
Number. Also see Dnd, -Dnd, Clr Dnd. |
|
|
|
|
|
|||
Lcr |
Returns the last called that was received on this phone. |
|||
|
|
|||
Miss |
Displays the Missed Calls list. Use the navigation button |
|||
|
to select a call, and then press |
Dial . |
|
|
|
|
|||
New Call |
After placing a call on hold, press this softkey to place a |
|||
|
new call. |
|
|
|
|
|
|
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
18 |
Getting Started |
1 |
|
|
Using Softkeys to Handle Calls |
|
|
|
|
|
Softkey |
Function |
|
|
|
|
|
|
Park, Unpark |
During a call, press |
Park |
to place the call on hold in a |
|
park slot. Enter one or more digits to identify your park |
||
|
slot, and then press |
Dial |
. To unpark the call, press |
|
Unpark , enter the park slot number, and then press |
||
|
Dial . |
|
|
|
|
||
Pickup |
To answer a call ringing on another extension, press this |
||
|
softkey, enter the extension number, and then press |
||
|
Dial . Also see Grpick or Grpickup. |
||
|
|
||
Redial |
Displays a list of recently dialed numbers. Use the |
||
|
navigation button to select a number, and then press |
||
|
Dial . |
|
|
|
|
|
|
Resume |
Resumes a held call. |
|
|
|
|
||
Select |
Selects the highlighted item on the display screen. |
||
|
|
||
Transfer or Xfer |
If you want to transfer a call to another extension or |
||
|
phone number, press this softkey. Enter the number. |
•For an immediate transfer, wait for the other phone to ring, and then press this softkey again.
•For an attended transfer, wait for an answer, announce the call, and then press this softkey.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
19 |
Getting Started |
1 |
|
|
Using Your Line Buttons |
|
|
|
|
|
Using Your Line Buttons
Line buttons are used for extensions and shared lines, as configured by the phone administrator.
NOTE The phone also may have programmable feature buttons for special functions (see
“Using the Feature Buttons” section on page 21).
Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only.
An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions. The button label displays the extension number.
•Personal extensions appear on one phone only.
•Shared extensions appear on two or more phones, allowing group members to monitor and manage calls. For more information, see Status Indicators.
•Each line button supports two concurrent calls. Your phone may have multiple line buttons for the same extension number to support more calls.
•If outbound calling is allowed from an extension, you must enter an access code (typically 9 ) before dialing an external number.
A shared line is an analog phone line that is reserved for one or more users. Your phone may have line buttons for one or more shared lines. The button label may display a name, a port number, or a phone number.
•If the shared line is assigned to a group, all members can monitor and manage calls. For more information, see Status Indicators.
•Each shared line supports two concurrent calls.
•If the line is available (unlit), you can press the line button to seize the line for an outbound call. No access code is required. Dial the phone number, including any long-distance code that is required for your phone service.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
20 |
Getting Started |
1 |
|
|
Using the Feature Buttons |
|
|
|
|
|
For shared lines, shared extensions, and paired phones, the line button indicates the status.
•Unlit: Idle. Available to place a call.
•Green (steady): Connected to a call on this phone.
•Green (flashing): Holding a call on this phone. To resume the call, press the line button.
•Orange (flashing): Ringing. To answer, lift the handset, or press or . Then press the line button.
•Red (steady): Connected to a call on another phone.
•Red (flashing): Holding a call on another phone. To pick up the call, press the line button.
•Orange (steady): There is an error. Contact your phone administrator for assistance.
Using the Feature Buttons
Your phone administrator may configure the following types of feature buttons for your phone.
•Auto-dial (system speed dial): Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.
•Block Caller ID: To block your caller ID for a call, press the button, and then place the call. After you end the call, normal caller ID settings are in effect.
•Call Park Slot: During an active call, press this button to place the call on hold in the specified park slot, such as Park Slot 2. To unpark the call from this phone, press this button again. You also can unpark the call from
another IP phone with the same park slot button, for example, Park Slot 2.
Alternatively, unpark the call from any IP phone by pressing Unpark |
. When |
prompted, enter the specified park slot number, and then press |
Dial . |
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
21 |
Getting Started |
1 |
|
|
Using the Feature Buttons |
|
|
|
|
|
•Force Night: The function depends on the day/night mode for your phone system. Check with your phone administrator for details.
-In a manual day/night system: Press to toggle between Day mode (green) and Night mode (red).
-In a system with an automated schedule: Press to temporarily override the schedule. The button is red. Press again to resume the normal schedule. The button is green.
•Intercom: Press this button to initiate a two-way call to the phone speaker of the specified user. Press again to end the intercom call.
•Phone Monitor or Line Monitor (also called Busy Lamp Field): Use this type of button to monitor all extensions on a phone (phone monitor) or a specified extension (line monitor). Press to call the user or to immediately transfer an active call to the user (blind transfer only). The button also functions as an Individual Pickup button to answer a call ringing on the monitored phone or line. Note that the line monitor button does not reflect the user's activity on other extensions such as Shared Lines and Shared Extensions.
-Red (steady): The monitored extension or phone is in use.
-Red (flashing): A call is on hold on the monitored extension or phone.
-Orange (flashing): A call is ringing on the monitored extension or phone. Press the button to pick up the call.
-Unlit: The monitored extension or phone is idle.
•Unused Button: Optionally, use an unlabeled button as a personal speed dial button.
-To add a personal speed dial: Press and hold the unlabeled button for three to four seconds. When the Define Speed Dial window appears,
enter a Name for the button label. Press the down-arrow navigation button, and then enter the PhoneNo. Press Save . Note: Personal speed dials can be overwritten by administrative changes on your phone.
-To use a personal speed dial: Press this button to immediately place a call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
22 |
Getting Started |
1 |
|
|
Entering and Editing Characters |
|
|
|
|
|
Entering and Editing Characters
If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers.
Not available on Cisco SPA301 or Cisco SPA501G
NOTE When entering a number for an outbound call, include the dialing prefix required to get an outside line, as well any long-distance prefix required for your phone service. (A dialing prefix is not required for a call placed from a shared phone line.)
Task |
Instructions |
|
||
|
|
|||
Deleting a character |
If you make a mistake, press DelChar to backspace |
|||
|
over the previous number or character. |
|||
|
|
|
|
|
Deleting all characters |
|
|
|
|
Cisco SPA50xG models |
Press |
Clear |
to erase your entry. |
|
Cisco SPA525G/G2 |
Press |
Option |
, and then select Clear from the |
|
|
menu. |
|
|
|
|
|
|
|
|
Moving the cursor in a |
|
|
|
|
field |
|
|
|
|
Cisco SPA50xG models |
Press the << softkey to move the cursor to the left, |
|||
|
or press the >> softkey to move the cursor to the |
|||
|
right. |
|
|
|
Cisco SPA525G/G2 |
Press the right-arrow navigation button to move |
|||
|
the cursor to the right or press the left-arrow button |
|||
|
to move the cursor to the left. |
|||
|
|
|||
Changing the mode to |
Some fields allow you to enter letters and numbers. |
|||
numbers or letters |
If you need to change the mode, use these |
|||
Cisco SPA50xG models |
softkeys: |
|
||
|
• |
Num: numeric |
||
|
• |
Alpha: alphanumeric |
||
|
Note: You may need to press the right-arrow or left- |
|||
|
arrow button to see these options. |
|||
|
|
|
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
23 |
Getting Started |
1 |
|
|
Entering and Editing Characters |
|
|
|
|
|
Task |
Instructions |
Changing the mode to Some fields allow you to enter letters and numbers. numbers or letters If you need to change the mode, press Option . Cisco SPA525G/G2 Then choose the input method:
|
• |
Input Num: numeric |
|
|
|
• |
Input All: alphanumeric |
|
|
|
|
|||
Entering letters in |
When your phone is in alphanumeric mode, you can |
|||
alphanumeric mode |
enter the letters that are shown on the phone |
|||
|
keypad. |
|
|
|
|
1. |
Press a key. The screen displays the available |
||
|
|
characters. For example, when you press 6 , the |
||
|
|
options are mno6MNO. |
|
|
|
2. |
Repeatedly press the key until the correct |
||
|
|
number or letter is selected, and then pause. For |
||
|
|
example, quickly press 6 |
three times to enter |
|
|
|
the letter o.The character is entered and the |
||
|
|
cursor moves to the next position in the field. |
||
|
|
Note: To enter spaces and special characters, |
||
|
|
press these keys: |
|
|
|
|
1 : 1 / : \ , ! ; $ ^ | |
|
|
|
|
0 : Space 0 ~ ? > ‘ < “ * |
|
|
|
|
* : . @ * & % [ ] _ |
|
|
|
|
# : # + - = ( ) { } |
|
|
Editing a phone number |
When using features such as the Redial list or the |
|||
on the display before |
Missed Calls list, you can edit a displayed number |
|||
dialing |
before dialing. |
|
|
|
|
Use the navigation button to select a number, and |
|||
|
then edit it as follows: |
|
|
|
|
• |
On SPA303 and SPA50xG models, press |
||
|
|
Edit . Enter your changes, and then press |
||
|
|
OK . To place the call, press |
Dial . |
|
|
• |
On SPA525G/G2, press |
EditDial |
. Enter your |
|
|
changes and then press |
Dial |
to place the |
|
|
call. |
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
24 |
Getting Started |
1 |
|
|
Entering and Editing Characters |
|
|
|
|
|
Using the Setup Menu
You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press .
Not available on Cisco SPA301 or Cisco SPA501G
Task |
Instructions |
||
|
|
|
|
Selecting a menu option |
1. |
Press the up-arrow or down-arrow navigation |
|
by scrolling |
|
button to scroll to a menu option. |
|
|
2. |
Press Select . Alternatively, on the Cisco |
|
|
|
SPA525G/G2, press the Center Select button. |
|
|
|||
Selecting a menu option Enter the number of the menu option. |
|||
by entering a number on |
Example: In this example, press 9 to select |
||
the keypad |
|||
Network. |
|||
|
Setup
8 |
Voice Mail |
|
9 |
Network |
|
10 |
Product Info |
|
11 |
Status |
|
select |
cancel |
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
25 |
2
This chapter provides instructions on using your phone’s basic functions. It includes these sections:
•Choosing an Audio Device, page 27
•Adjusting Volume and Muting, page 29
•Placing, Answering, and Managing Calls, page 30
•Using the Intercom and Paging Features, page 37
•Transferring Calls, page 39
•Viewing and Returning Missed Calls, page 41
•Forwarding All Calls, page 43
•Setting Do Not Disturb, page 44
•Enabling or Disabling Call Waiting, page 45
•Picking Up a Call for Another Extension, page 46
•Parking a Call, page 47
•Creating a Three-Way Conference Call, page 49
•Using the Phone Directories, page 50
•Using the Call History Lists, page 54
•Setting or Changing a Phone Password, page 56
•Using the Voicemail System, page 58
NOTE Before using this chapter, read Chapter 1, “Getting Started” to become familiar with the phone components, softkeys, and line/feature buttons.
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
26 |
Using Basic Phone Functions |
2 |
|
|
Choosing an Audio Device |
|
|
|
|
|
Choosing an Audio Device
Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have installed. Typically, only one audio device is used at a time.
NOTE For information about headsets, see “Connecting Wired and Wireless Headsets (Optional)” section on page 15.
Task |
Instructions |
||
|
|
||
Using the handset |
Lift the handset off the hook. |
||
|
|
|
|
Using the speaker |
Press |
or the line button (if the speaker is your |
|
|
Preferred Audio Device). The handset can be either |
||
|
on or off hook. Note: For more information, see |
||
|
Choosing your preferred audio device in this table. |
||
|
|
||
Using a headset |
Not available on Cisco SPA301 |
||
|
Press |
on your phone. The handset can be either |
|
|
on or off hook. Note: When the headset is your |
||
|
Preferred Audio Device, simply begin dialing a |
||
|
number while the handset is on hook. See Choosing |
||
|
your preferred audio device in this table. |
||
|
|
|
|
Switching from the |
Press |
and verify that the button is lit. Place the |
|
handset to the speaker |
handset on the hook or leave it off hook. |
||
during a call |
|
|
|
|
|
||
Switching from the |
Not available on Cisco SPA301 |
||
handset to a headset |
Press |
and verify that the button is lit. Place the |
|
during a call |
|||
handset on the hook. |
|||
|
|||
|
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
27 |
Using Basic Phone Functions |
2 |
|
|
Choosing an Audio Device |
|
|
|
|
|
Task |
Instructions |
||
|
|
||
Choosing your preferred |
Not available on Cisco SPA301, Cisco SPA501G, |
||
audio device |
or Cisco SPA525G/G2 |
||
|
If you press a line button or begin dialing without |
||
|
lifting the handset, your Preferred Audio Device is |
||
|
used. By default, the speaker is preferred. |
||
|
Alternatively, you can choose the headset. |
||
|
1. |
Press |
. |
|
2. |
Select Preferences. |
|
|
3. |
Select Preferred Audio Device, and then press |
|
|
|
Edit . |
|
|
4. |
Press |
Option to view and select a device. |
|
5. |
Press |
OK , and then press Save . |
|
|
||
Choosing a Bluetooth |
Available only on Cisco SPA525G/G2 |
||
headset for a call |
1. |
Make sure your headset is powered on. |
|
|
|||
|
2. |
Press |
on your phone (or, if supported, press |
|
|
the Answer button on your Bluetooth headset |
|
|
|
twice). |
|
|
3. |
Dial the number to place a call. |
|
|
4. |
Press the Answer button on your Bluetooth |
|
|
|
headset to answer a ringing call. See the user |
|
|
|
documentation for your Bluetooth headset for |
|
|
|
more information. |
|
|
For more options with Cisco SPA525G2, see Using |
||
|
the Cisco SPA 525G2 With Your Bluetooth- |
||
|
Enabled Mobile Phone, page 81. |
||
|
|
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
28 |
Using Basic Phone Functions |
2 |
|
|
Adjusting Volume and Muting |
|
|
|
|
|
Adjusting Volume and Muting
You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone.
NOTE The volume settings apply to the selected device: handset, headset, speaker, or ringer.
Mute and headset are not available on Cisco SPA301.
Task |
Instructions |
|
|
Adjusting the audio |
• Cisco SPA301: Press the Volume button |
volume during a call |
repeatedly. |
|
• Other models: Press + on the Volume button |
|
to increase the volume, or press - to |
|
decrease the volume. Optionally, press |
|
Save to save this setting for future calls |
|
(not available Cisco SPA501G). |
|
|
Adjusting the audio |
• Cisco SPA301: Lift the handset. Press the |
volume when the phone |
Volume button repeatedly. |
is idle |
• Other models: Choose any audio device. |
|
|
|
Press + on the Volume button to increase the |
|
volume, or press - to decrease the volume. |
|
Optionally, press Save to save this setting |
|
for future calls (not available Cisco SPA501G). |
|
|
Adjusting the ringer |
• Cisco SPA301: Press the Volume button |
volume when the phone |
repeatedly. |
is ringing or idle |
• Other models: Press + on the Volume button |
|
|
|
to increase the ringer volume, or press - to |
|
decrease the ringer volume. Optionally, press |
|
Save to save this setting for future calls |
|
(not available Cisco SPA501G). |
|
|
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W |
29 |