Cisco Systems SPA 525G User Manual

USER GUIDE

Cisco Small Business Pro

IP Phone SPA525G (SIP)

Contents

FCC and IC Statement	7
Federal Communication Commission Interference Statement	7
IMPORTANT NOTE	7
Industry Canada Statement	8
About This Document	9
Purpose	9
Organization	9
Finding Information in PDF Files	10
	12
Chapter 1: Getting Started	13
Overview of the Cisco SPA525G IP Phone	14
Caring for Your Phone	15
Understanding Your Phone’s Lines and Buttons	16
Phone Components	16
Softkey Buttons	18
Using the Keypad and Buttons with Menus	21
Using Keypad Shortcuts	21
Using the Navigation Button	21
Entering Numbers and Text in Fields	22
Using Phone Hardware and Accessories	23
Using the Speakerphone	23
Using Wired and Wireless Headsets	23
Connecting the Headset	23
Connecting Bluetooth Headsets	24
Using a Headset with Your IP Phone	25
Switching Between the Handset/Headset/Speakerphone
During a Call	25

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Contents

Chapter 2: Installing Your Phone	27
Before You Begin	28
Connecting the Handset	28
(Optional) Attaching the Desk Stand	30
(Optional) Mounting the Phone to the Wall	31
Connecting Your Phone’s Power	33
Connecting Your Phone to the Computer Network	34
Connecting Your Phone to the Wired Network	34
Connecting Your Phone to the Wireless Network	34
Determining Your Wireless Router Security Type	35
Using Wi-Fi Protected Setup with the SPA525G	38
Manually Adding a Wireless Profile on the SPA525G	39
Uploading Security Certificates to the Phone	41
Verifying Phone Startup	42
Upgrading Your Phone’s Firmware	42

Chapter 3: Using Basic Phone Functions	44
Placing or Answering a Call	45
Using Dial Assistance	46
Adjusting Call Volume and Muting	46
Adjusting Call Volume	46
Using Mute	46
Putting a Call on Hold	46
Resuming a Call	47
Ending a Call	47
Transferring Calls	47
Performing an Attended Transfer	47
Performing an Unattended (Blind) Transfer	48
Redialing	48

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Viewing and Returning Missed Calls	49
Returning a Missed Call	49
Viewing a List of Missed Calls	49
Turning the Missed Calls Shortcut On and Off	50
Forwarding Calls	50
Forwarding Calls to a Single Number	51
Forwarding Calls When Your Phone is Busy	51
Forwarding Calls When You Don’t Answer the Phone	52
Delaying Call Forwarding When You Don’t Answer the Phone	52
Stopping Call Forwarding	52
Setting Do Not Disturb	52
Configuring Call Waiting	53
Picking Up a Call	54
Parking a Call	55
Placing a Three-Way Conference Call	56
Using the Phone Directories	57
Using Your Personal Address Book	57
Adding a New Contact	58
Copying a Contact	59
Searching for a Contact	59
Deleting a Contact	59
Editing a Contact	60
Using the Corporate Directory	60
Using the Call History Lists	61
Viewing the Call History Lists	61
Deleting a Call History List	62
Calling from the Call History Lists	62
Deleting an Entry from the Call History Lists	62
Saving a Call History List Number to Your Directory	63

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Contents

Setting or Changing a Phone Password	63
Logging In and Logging Out of Your Phone	64
Accessing Voicemail	64

Chapter 4: Using Advanced Phone Features	66
Configuring Privacy and Security Features	67
Blocking Caller ID	67
Blocking Anonymous Calls	67
Using Secure Call	68
Enabling Dial Assistance	68
Creating and Using Speed Dials	69
Playing MP3 Files on Your Phone	70
Creating the Playlist	70
Playing Songs	71
Changing the Left and Right Channel for Stereo Headsets	72
Using the Paging Feature	72
Paging Another Phone	72
Configuring Auto Answer	73
Customizing Your LCD Screen	73
Changing the LCD Screen Contrast	73
Setting the Screen Backlight Timer	74
Configuring the Phone Screen Saver	74
Changing the Phone Wallpaper	75
Using Ring Tones	76
Accessing Weather and News on Your Phone	77
Accessing Weather Information	77
Accessing News	78
Configuring Date and Time Parameters on Your Phone	79
Using Star Codes	80
Restarting Your Phone	82

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Contents

Viewing Phone, Network, and Call Information	82
Viewing Phone Information	82
Viewing Network Information	83
Viewing Phone Line and Extension Information	83
Viewing Peripheral Status	84
Viewing the Wireless Connection Status	84
Advanced Menus for Technical Support Personnel	85

Chapter 5: Using the Web Interface	86
Logging in to the Web Interface	87
Configuring Your Address Book	87
Setting Do Not Disturb	88
Configuring Call Forwarding	89
Configuring Call Waiting	90
Blocking Caller ID	90
Blocking Anonymous Calls	91
Viewing Call History Lists	91
Creating Speed Dials	92
Configuring Wi-Fi	92
Configuring Bluetooth	93
Upgrading Firmware	94

Chapter 6: Using the SPA932 Attendant Console	95
Connecting the SPA932 Attendant Console to the
SPA525G IP Phone	96
Connecting a Single SPA932	96
Connecting an Additional SPA932	100
Using the SPA932 Attendant Console with Your
SPA525G IP Phone	101
Monitoring the SPA932	102

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Contents

Appendix A: Additional Information	103
Regulatory Compliance and Safety Information	103
Warranty	103
End User License Agreement (EULA)	103
Support Contacts	103

Appendix B: Where to Go From Here	104
Product Resources	104
Related Documentation	105

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FCC and IC Statement

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

•

•

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

© 2008 Cisco Systems, Inc. All rights reserved.

OL-18193-01

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

© 2008 Cisco Systems, Inc. All rights reserved.

OL-18193-01

Preface

About This Document

Purpose

This guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone.

NOTE The SPA525G features vary, depending on the type of call control system that you are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA525G User Guide.

Organization

This table describes the contents of each chapter in this document.

Chapter	Title	Description
Chapter 1	Getting Started	Provides an overview of the
		SPA525G IP phone.
Chapter 2	Installing Your Phone	Connecting your hardware and the
		SPA525G phone to the network.
Chapter 3	Using Basic Phone	Performing basic phone functions,
	Functions	such as making, transferring,
		forwarding, and parking calls,
		creating conference calls, and using
		the phone directory and call history
		lists.
Chapter 4	Using Advanced Phone	Configuring advanced features on
	Features	your phone, such as privacy and
		security features, speed dials, and
		ring tones.

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Preface

Chapter	Title	Description
Chapter 5	Using the Web Interface	Accessing the web user interface for
		your phone to configure your
		address book, speed dials, and other
		phone features.
Chapter 6	Using the SPA932	Installing and using the SPA932
	Attendant Console	Attendant Console.
Appendix A	Additional Information	Additional information for your
		product.
Appendix B	Where to Go From Here	Provides URLs for related product
		documentation and resources
		available on Cisco.com.

Finding Information in PDF Files

The <Product Name> documents are published as PDF files. The PDF Find/Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:

•

•

Search an individual PDF file.

Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive).

• Perform advanced searches.

Finding Text in a PDF

Follow this procedure to find text in a PDF file.

STEP 1 Enter your search terms in the Find text box on the toolbar.

NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not appear, choose Edit > Find.

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Preface

STEP 2 Optionally, click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only.

STEP 3 Press Enter.

STEP 4 Acrobat displays the first instance of the search term.

STEP 5 Press Enter again to continue to more instances of the term.

Finding Text in Multiple PDF Files

The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open.

STEP 1 Start Acrobat Professional or Adobe Reader.

STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose

Open Full Acrobat Search.

STEP 3 In the Search window, complete the following steps:

a.Enter the text that you want to find.

b.Choose All PDF Documents in.

From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK.

c.If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want.

d.Click Search.

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Preface

STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.

For more information about the Find and Search functions, see the Adobe Acrobat online help.

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1

Getting Started

This chapter provides an overview of your SPA525G IP phone. contains the following sections:

•

•

•

•

•

Overview of the Cisco SPA525G IP Phone, page14

Understanding Your Phone’s Lines and Buttons, page16

Using the Keypad and Buttons with Menus, page 21

Entering Numbers and Text in Fields, page 22

Using Phone Hardware and Accessories, page 23

NOTE The SPA525G features vary, depending on the type of call control system you are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the

Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA525G User Guide.

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Getting Started	1
Overview of the Cisco SPA525G IP Phone

Overview of the Cisco SPA525G IP Phone

The Cisco SPA525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.

The SPA525G phone is connected to the network through its Ethernet connection or the built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power adapter (PA-100) is required. The SPA525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone. (This option is only available when phone is connected to the network via the wired Ethernet connection).

Unlike traditional phones, the Cisco SPA525G requires a separate power source. Either connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a separate power adapter (PA-100).

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Getting Started	1
Overview of the Cisco SPA525G IP Phone

The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features:

•

•

•

2 Ethernet 10/100 Mbps ports

802.3af Power over Ethernet support

USB 2.0 host port for connecting a USB memory device to play MP3 music files

•

•

•

•

•

AUX port (to attach a SPA932 attendant console)

Bluetooth capability for headset support

2.5mm stereo earphone jack for headset

Wireless-G client support

Kensington security slot support

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure1 SPA525G Phone Components

Table1		IP Phone Components
#		Phone Feature	Description
1		Handset	Pick up to answer or place calls.
2		Speaker	Speaker for phone.
3		Message Waiting	When lit:
		Indicator	• Red—You have a new voice mail message.
			• Flashing Red—You have an incoming call.

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Table 1 IP Phone Components

#	Phone Feature	Description
4	LCD Screen	Your phone may vary, but typically displays:
		•	Date and time
		•	Phone station name
		•	Line extensions
		•	Softkey options
		• Startup logo, screen saver, background photo, and
			photo album
5	Line keys	Indicates phone line status. Your phone may vary, but
		typically, when lit:
		• Green: Line is idle.
		• Red (steady): Line is active or in use.
		• Red (blinking): Line is on hold.
		• Orange: Line is unregistered (cannot be used).
		• Flashing Orange: The phone is not connected to
			the network.
6	Softkey buttons	Press a softkey button to perform the action on the
		label on the LCD screen above.
7	Navigation button	Press in each direction to scroll through items on the
		LCD screen.
8	Center Select button	Press this button to select the option or menu that is
		highlighted on the screen.
9	Messages button	Press to access voice mail (must be set up by your
		phone administrator).
10	Hold button	Press to place a call on hold.
11	Setup button	Press to access the phone’s configuration menu to
		configure features and preferences (such as your
		directory and speed dials), access your call history,
		and set up functions (such as call forwarding).
12	Mute button	Press to mute or unmute the phone. When the phone is
		muted, the button glows red. A flashing red mute
		button indicates that the phone has no network
		connectivity.

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Getting Started	1
Understanding Your Phone’s Lines and Buttons

Table 1 IP Phone Components

#	Phone Feature	Description
13	Volume button	Press + to increase the volume and press - to lower
		the volume of the handset, headset, speaker (when
		the handset is off hook), or ringer (when the handset is
		on hook).
14	Headset button	Press to turn the headset on or off. When the headset
		is on, the button glows green.
15	Speaker button	Press to turn the speaker on or off. When the speaker
		is on, the button glows green.
16	Keypad	Press keys to dial phone numbers, enter letters, and
		choose menu items.

Softkey Buttons

The four softkey buttons have different functions depending on the phone screen or menu that is shown. The following table shows the SPA525G softkey buttons that are available (in alphabetical order).

Table 2 SPA525G Softkey Buttons

Button	Function
Add	Adds a new item (for example, a new directory entry).
AddList	Creates a list (for example, of MP3 files to play).
Back	Returns you to the previous screen.
BXfer	Performs a blind call transfer. See “Performing an Unattended
	(Blind) Transfer,” on page 48.
Call Rtn	Returns the last missed call by dialing the number that called you.
	See “Viewing and Returning Missed Calls,” on page 49.
Clear	Deletes an entire text/number field.
Clr DND	Clears Do Not Disturb.
Conf	Initiates a conference call. See “Placing a Three-Way Conference
	Call,” on page 56.
ConfLx	Conferences existing active calls on the phone together.

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Understanding Your Phone’s Lines and Buttons

Table 2 SPA525G Softkey Buttons

Button	Function
Connect	Connects to the selected item (for example, to the wireless
	network or Bluetooth device).
Copy	Copies the selected item (for example, a contact in the Address
	Book).
delChar	Deletes the last number or letter.
Delete	Deletes an entire item (for example, a number from the Call History
	list).
Dial	Dials the string of numbers that you have entered, or the number
	that you have highlighted in a list such as the Missed Calls screen.
Directory	Access your personal address book. See “Using Your Personal
	Address Book,” on page 57.
DND	Do Not Disturb; prevents incoming calls from ringing your phone.
	See “Setting Do Not Disturb,” on page 52.
Edit	Opens an item so that you can edit numbers or letters, or enable or
	disable a feature.
EditDial	Edits a number before dialing.
End Call	Disconnects a call.
Forward	Forwards calls coming to your phone. See “Forwarding Calls,” on
	page 50.
List	In some menus, shows a list of configured items (for example, a list
	of locations for weather or news).
GrPickup	Allows you to pick up (answer) a call at that is ringing at another
	extension in your group. See “Picking Up a Call,” on page 54.
Hold	Places a call on hold. See “Putting a Call on Hold,” on page 46.
More	Access additional softkeys.
Next	Moves to the next item in a list (for example, a song in the MP3
	Playlist).
Option	Enters a sub-menu.
Paste	Pastes the item you copied into a list or field.
Pickup	Allows you to pick up (answer) a call that is ringing at another
	extension. See “Picking Up a Call,” on page 54.

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Understanding Your Phone’s Lines and Buttons

Table 2 SPA525G Softkey Buttons

Button	Function
Play	Plays a selected item such as a song or a ringtone.
Previous	Moves to a previous item in a list (for example, a song in the MP3
	Playlist).
Redial	Brings up the list of recently dialed numbers. See “Redialing,” on
	page 48.
Refresh	Refreshes the screen. Useful after changing a configuration or
	when you want to update information (such as weather).
Park	Parks a call at a designated “park” number. The call is active until
	you unpark it, or the caller disconnects. See “Parking a Call,” on
	page 55.
Play	Plays an item (for example, a ring tone).
Resume	Resumes a call that is on hold.
Save	Saves your changes.
Scan	Scans for wireless networks or Bluetooth devices.
Select	Selects the highlighted item on the LCD screen.
Transfer	Performs a call transfer. See “Transferring Calls,” on page 47.
Unpark	Connects to a parked call. See “Parking a Call,” on page 55.
View	Displays more information about a selected item.
XferLX	Transfers existing active calls on the phone.

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Getting Started	1
Using the Keypad and Buttons with Menus

Using the Keypad and Buttons with Menus

You press a softkey button or other buttons to enter menus on the LCD screen.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2.

NOTE Menus and options can change depending on the software release.

Using the Navigation Button

Use the navigation button to scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item.

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Getting Started	1
Entering Numbers and Text in Fields

Entering Numbers and Text in Fields

Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply:

•Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter.

•Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 five times rapidly and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for r), then press 9 three times rapidly (for y).

Available characters are shown in the following table:

Key	Character Set
1	1 / : \ , ! ; $ ^ |
2	abc2ABC
3	def3DEF
4	ghi4GHI
5	jkl5JKL
6	mno6MNO
7	pqrs7PQRS
8	tuv8TUV
9	wxyz9WXYZ
0	Space 0 ~ ? > ‘ < “
*	. @ * & % [ ] _
#/P	# + - = ( ) { }

Use the delChar softkey button to backspace and delete the last character.

Use the Option > Clear softkey button to remove the entire entry.

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Getting Started	1
Using Phone Hardware and Accessories

Using Phone Hardware and Accessories

Using the Speakerphone

The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook).

Using Wired and Wireless Headsets

The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:

http://www.plantronics.com

http://www.jabra.com

Connecting the Headset

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:

•For Bluetooth headsets: See the ”Connecting Bluetooth Headsets” section on page 24.

•For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Connect the headset’s telephone cord into the telephone port on the back of the SPA IP Phone.

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Getting Started	1
Using Phone Hardware and Accessories

•For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:

Connecting Bluetooth Headsets

Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets.

To configure the phone to work with your headset, first enable Bluetooth:

STEP 1 Press the Setup button.

STEP 2 Select User Preferences.

STEP 3 Select Bluetooth Configuration.

STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On.

STEP 5 Press Save.

After enabling Bluetooth, create a profile for your headset:

STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen.

STEP 2 Press Scan to scan for your headset.

STEP 3 In the list of found devices, select your headset and press the Select button to edit the profile.

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Getting Started	1
Using Phone Hardware and Accessories

STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset.

STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On.

STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.

Using a Headset with Your IP Phone

NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information.

•To use a wired headset, press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call.

•To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift the receiver off hook before speaking or listening through the headset.

•To use a Bluetooth headset, make sure your headset is powered on. Press the Headset button on your phone (or, if supported, press the Answer button on your Bluetooth headset twice) and dial the number to place a call. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.

Switching Between the Handset/Headset/Speakerphone

During a Call

Any of these audio devices can be used during a call. Only one device can be used at a time. The handset can be on the hook when using the speakerphone or headset function.

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Getting Started	1
Using Phone Hardware and Accessories

To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook.

To switch from the speakerphone to a headset, press the Headset button.

To switch from the speakerphone to the handset, pick up the handset.

To switch from the headset to the speakerphone, press the Speakerphone button.

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2

Installing Your Phone

This chapter describes how to install and connect your Cisco SPA525G IP Phone. It contains the following sections:

•Before You Begin, page 28

•Connecting the Handset, page 28

•(Optional) Attaching the Desk Stand, page 30

•(Optional) Mounting the Phone to the Wall, page 31

•Connecting Your Phone’s Power, page 33

•Connecting Your Phone to the Computer Network, page 34

•Verifying Phone Startup, page 42

•Upgrading Your Phone’s Firmware, page 42

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Installing Your Phone	2
Before You Begin

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

NOTE: The RJ-11 port marked “AUX” is reserved for connection with the SPA932 Attendant Console that works with the SPA525G. It is not for use as a telephone line port.

	!	CAUTION: Do not plug a telephone line cord
		into the port marked “AUX.”

Connecting the Handset

STEP 1 Find the longer end of the coiled phone cord. Insert it into the back of the phone base in the slot marked with a phone symbol. This port is labeled #5 on the Cisco SPA525G IP Phone Connections graphic.

STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown).

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Installing Your Phone	2
Connecting the Handset

Figure 1 Cisco SPA525G IP Phone Connections

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