Cisco Systems DPC3827, EPC3827, 4039760 User Manual

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Cisco Model DPC3827 and EPC3827

DOCSIS 3.0 8x4 Wireless

Residential Gateway User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................

ii

Introduction...............................................................................................................

12

What's In the Carton?...............................................................................................

14

Front Panel Description ...........................................................................................

15

Back Panel Description ............................................................................................

16

What Are the System Requirements for Internet Service?..................................

18

How Do I Subscribe to High-Speed Internet Service?.........................................

19

Where Is the Best Location for My DOCSIS Residential Gateway? ..................

20

How Do I Mount the Modem on a Wall? (Optional)...........................................

21

How Do I Connect My Gateway for Internet Service?........................................

24

How Do I Configure My DOCSIS Residential Gateway? ...................................

26

Control Access to the Gateway...............................................................................

46

Manage the Gateway................................................................................................

56

Monitor Gateway Status ..........................................................................................

65

Configure Wireless Settings ....................................................................................

81

Configure Applications and Gaming.....................................................................

93

Having Difficulty? ..................................................................................................

100

Tips for Improved Performance ...........................................................................

105

Front Panel LED Status Indicator Functions.......................................................

106

Notices......................................................................................................................

109

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

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Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo.

20080814_Installer820_Intl

IMPORTANT SAFETY INSTRUCTIONS

1)Read these instructions.

2)Keep these instructions.

3)Heed all warnings.

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4)Follow all instructions.

5)Do not use this apparatus near water.

6)Clean only with dry cloth.

7)Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

8)Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9)Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10)Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11)Only use attachments/accessories specified by the manufacturer.

12)Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13)Unplug this apparatus during lightning storms or when unused for long periods of time.

14)Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.

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Eliminate AC Power/Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC power/mains, outlets, extension cords, or integral convenience receptacles. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products.

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product.

Do not block ventilation openings.

Operating Environment

This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C). Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are not blocked.

Protect from Exposure to Moisture and Foreign Objects

WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the openings in this product. Foreign objects can cause electrical shorts that can result in electric shock or fire.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts.

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

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Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

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United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the service provider or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. The phone numbers listed are for FCC-related questions only and not intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

DOCSIS Residential Gateway

Rules. Operation is subject to the following

Model(s): DPC3827 EPC3827

two conditions: 1) the device may not cause

Manufactured by:

harmful interference, and 2) the device must

Cisco Systems, Inc.

accept any interference received, including

5030 Sugarloaf Parkway

interference that may cause undesired

Lawrenceville, Georgia 30044 USA

operation.

Telephone: +1 770 236-1077

 

 

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

RF Exposure Statements

Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body.

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US

This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits. The evaluation was based on evaluation per RSS-102 Rev 4. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.

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Cisco Systems DPC3827, EPC3827, 4039760 User Manual

CE Compliance

Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.

Note: The full declaration of conformity for this product can be found at

http://www.cisco.com/web/consumer/support/compliance_info.html.

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The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:

Radio: EN 300 328

EMC: EN 301 489-1 and EN 301 489-17

Safety: EN 60950 and EN 50385

The CE mark and class-2 identifier are affixed to the product and its packaging. This product conforms to the following European directives:

-1999/5/EC

National Restrictions

This product is for indoor use only.

France

For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 – 2483.5 MHz. There are no restrictions when used in other parts of the 2.4 GHz band. Check http://www.arcep.fr/ for more details.

Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour de plus amples détails.

Italy

This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner's property, its use requires a ―general authorization.‖

Please check http://www.comunicazioni.it/it/ for more details.

Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una ―Autorizzazione Generale‖.

Consultare http://www.comunicazioni.it/it/ per maggiori dettagli.

Latvia

The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic Communications Office. Please check http://www.esd.lv for more details.

2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.

Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm).

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Antennas

Use only the antenna supplied with the product.

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Introduction

Introduction

Welcome to the exciting world of high-speed Internet service. Your new Cisco® Model DPC3827 DOCSIS® 8x4 3.0 or EPC3827 EuroDOCSIS™ Wireless Residential Gateway is a high-performance home gateway that combines a cable modem, router, wireless access point, and MoCA™ in a single device for both the home and small office. The DPC3827 and EPC3827 residential gateway delivers data and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access, all in one device. With a DPC3827 or EPC3827 residential gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar.

This guide provides procedures and recommendations for placing, installing, configuring, operating, and troubleshooting your DPC3827 and EPC3827 residential gateway for high-speed Internet service for your home or office. Refer to the appropriate section in this guide for the specific information you need for your situation. Contact your service provider for more information about subscribing to these services.

Benefits and Features

Your new DPC3827 and EPC3827 residential gateway offers the following outstanding benefits and features:

DOCSIS

Eight bonded downstream channels with a total throughput in excess of 300 Mbps

Compliant with DOCSIS 3.0, 2.0, 1.1, and 1.0 standards to deliver high-end performance and reliability

Enhanced packet processing technology to maximize performance

Connections

MoCA 1.1 networking over coaxial cable in the home

Four 10/100/1000BASE-T Ethernet ports to provide wired connectivity

High-performance broadband Internet connectivity to energize your online experience

802.11n, Single Band 2.4 GHz 2x2 Wireless Access Point (WAP) with four Service Set Identifiers (SSIDs) or optional Dual-Band non-concurrent radio

WPS, including a push-button switch to activate WPS for simplified and secure wireless setup

USB host port (optional)

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Introduction

Design and Function

Simplified self-install using intuitive webpage design for user-friendly setup and management

DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides a userand technician-friendly method to check operational status and act as a troubleshooting tool

TR-068 compliant color-coded interface ports and corresponding cables simplify installation and setup

Attractive, compact design and versatile orientation to stand vertically, lie flat on the desktop or shelf, or mount easily on a wall

Management

TR-069 (optional) along with XML schema and/or SNMP Provisioning and Management of the WAN interface and gateway functionality

User-configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network from unauthorized access

Allows automatic software upgrades by your service provider

DOCSIS-compliant secure software downloads

Software and Documentation

CD-ROM containing user guide

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What's In the Carton?

What's In the Carton?

When you receive your wireless residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:

One DPC3827 or EPC3827

Residential Gateway One power adapter (models requiring external power supply)

One Ethernet cable (CAT5/RJ-45)

One CD-ROM

 

If any of these items are missing or damaged, please contact your service provider for assistance.

Note: You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless residential gateway.

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Front Panel Description

Front Panel Description

The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 106), for more information on front panel LED status indicator functions.

Model DPC3827 shown here

1POWER—ON, power is applied to the wireless residential gateway

2DS—ON, the wireless residential gateway is receiving data from the cable network

3US—On, the wireless residential gateway is sending data to the cable network

4ONLINE—ON, the wireless residential gateway is registered on the network and fully operational

5ETHERNET 1 - 4—ON, a device is connected to one of the Ethernet ports. BLINKING indicates that data is being transferred over the Ethernet connection

6USB—ON, a device is connected to the USB port. BLINKING indicates that data is being transferred over the USB connection

7WIRELESS LINK—ON, the Wireless Access Point is operational. BLINKING indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point has been disabled by the user

8WIRELESS SETUP—OFF (normal condition) wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new wireless clients on the wireless network

9MoCA—ON, the MoCA is operational. BLINKING indicates that data is being transferred over the MoCA connection. OFF indicates that the MoCA has been disabled by the user or that the device is not connected to the MoCA network

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Back Panel Description

Back Panel Description

The following illustrations show the description and function of the back panel components on the Cisco DPC3827 residential gateway.

1POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway

CAUTION:

Avoid damage to your equipment. Only use the power supply that is provided with your residential gateway.

2ON/OFF SWITCH (European models only)—Allows you to power off the residential gateway without removing the power cord

3MAC ADDRESS LABEL—Displays the MAC address of the residential gateway

4USB—Connects to selected client devices

5ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network

6CABLE—F-connector connects to an active cable signal from your service provider and to a MoCA network, if present

7WIRELESS SETUP—Pressing this switch initiates wireless setup. This feature allows the user to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network

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Back Panel Description

8RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway

CAUTION:

The Reset button is for maintenance purposes only. Do not use unless instructed to do so by your cable service provider. Doing so may cause you to lose any cable modem settings you have selected.

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What Are the System Requirements for Internet Service?

What Are the System Requirements for Internet Service?

To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

Note: You will also need an active cable input line and an Internet connection.

Minimum System Requirements for a PC

A PC with a Pentium MMX 133 processor or greater

32 MB of RAM

Web browsing software

CD-ROM drive

Minimum System Requirements for Macintosh

MAC OS 7.5 or later

32 MB of RAM

System Requirements for an Ethernet Connection

A PC with Microsoft Windows 2000 operating system (or later) with TCP/IP protocol installed, or an Apple Macintosh computer with TCP/IP protocol installed

An active 10/100/1000BASE-T Ethernet network interface card (NIC) installed

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How Do I Subscribe to High-Speed Internet Service?

How Do I Subscribe to High-Speed Internet Service?

Before you can use your residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the options in this section.

I Do Not Have a High-Speed Internet Access Account

If you do not have a high-speed Internet access account, your service provider will set up your account and become your Internet Service Provider (ISP). Internet access enables you to send and receive e-mail, access the World Wide Web, and receive other Internet services.

You will need to give your service provider the following information:

The serial number of the modem

The Media Access Control (MAC) address of the modem (CM MAC)

Other MAC address numbers as needed

These numbers appear on a bar code label located on the residential gateway. The serial number consists of a series of alphanumeric characters preceded by S/N. The MAC address consists of a series of alphanumeric characters preceded by CM MAC. The following illustration shows a sample DPC3827 bar code label.

Write down these numbers in the space provided here.

Serial Number _______________________

MAC Address ________________________

I Already Have an Existing High-Speed Internet Access Account

If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the residential gateway. Refer to the serial number and MAC address information listed previously in this section.

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Where Is the Best Location for My DOCSIS Residential Gateway?

Where Is the Best Location for My DOCSIS Residential Gateway?

The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway. Read this user guide thoroughly before you decide where to place your residential gateway.

Consider these recommendations:

Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service.

Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet.

Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area.

Choose a location so that there is plenty of room to guide the cables away from the modem without straining or crimping them.

Airflow around the residential gateway should not be restricted.

Read this user guide thoroughly before installing the residential gateway.

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How Do I Mount the Modem on a Wall? (Optional)

How Do I Mount the Modem on a Wall? (Optional)

You can mount the residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.

Before You Begin

Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the residential gateway without strain. Leave sufficient clearance between the bottom of the residential gateway and any flooring or shelving underneath to allow access to cabling. In addition, leave enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables. Also, verify that you have the following items:

Two wall anchors for #8 x 1-inch screws

Two #8 x 1-inch pan head sheet metal screws

Drill with a 3/16-in. wood or masonry bit, as appropriate for the wall composition

A copy of the wall-mounting illustrations shown on the following pages

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How Do I Mount the Modem on a Wall? (Optional)

Mount the modem as shown in one of the following illustrations.

Location and Dimensions of the Wall-Mounting Slots

The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

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How Do I Mount the Modem on a Wall? (Optional)

Mounting the Residential Gateway on a Wall

1Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart.

Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.

2Are you mounting the residential gateway into a drywall or concrete surface where a wooden stud is available?

If yes, go to step 3.

If no, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4.

3Install the mounting screws into the wall; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4.

4Verify that no cables or wires are connected to the residential gateway.

5Lift the residential gateway into position. Slip the large end of both mounting slots (located in the back of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.

Important: Verify that the mounting screws securely support the residential gateway before you release the unit.

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How Do I Connect My Gateway for Internet Service?

How Do I Connect My Gateway for Internet Service?

You can use your residential gateway to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.

Connecting and Installing Internet Devices

Professional installation may be available. Contact your local service provider for further assistance.

To connect devices

The following diagram illustrates one of the various networking options that are available to you.

Connecting the Media Gateway for High-Speed Data Service

The following installation procedure ensures proper setup and configuration for the residential gateway.

1Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC—if using high-speed Internet).

WARNING:

To avoid personal injury, follow the installation instructions in the exact order shown.

Wiring and connections must be properly insulated to prevent electrical shock.

Disconnect power from the residential gateway before attempting to connect to any device.

2Power off your PC and other networking device; then, unplug them from the power source.

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3Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway.

Note: To connect a TV, DHCT, set-top, or VCR from the same cable connection, you will need to install a cable signal splitter (not included). Always check with your service provider before using a splitter as a splitter may degrade the signal.

4Connect your PC to the residential gateway using either of the following methods.

Ethernet Connection: Locate the yellow Ethernet cable. Connect one end of the Ethernet cable to the Ethernet port on your PC, and connect the other end to the yellow ETHERNET port on the back of the residential gateway.

Note: To install more Ethernet devices than ports provided on the residential gateway, use an external multi-port Ethernet switch(s).

Wireless: Make sure that your wireless device is powered up. You will need to associate your wireless device with the wireless gateway once the gateway is operational. Follow the directions provided with your wireless device for associating with a wireless access point.

More information about the factory default configuration of your wireless gateway can be found later in this user guide in Configure Wireless Settings (on page 81).

5Locate the AC power cord provided with your residential gateway. Insert one end of the power cord into the AC connector on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the residential gateway. The residential gateway will perform an automatic search to locate and sign on to the broadband data network. This process may take up to 2- 5 minutes. The modem will be ready for use when the POWER, DS, US, and ONLINE LEDs on the front panel of the residential gateway stop blinking and remain on continuously.

6Plug in and power on your PC and other home network devices. The LINK LED on the residential gateway corresponding to the connected devices should be on or blinking.

7Once the residential gateway is online, most Internet devices will have immediate Internet access.

Notes:

For Internet devices other than PCs, refer to the DHCP or IP Address configuration section of the User Guide or Operations Manual for those devices.

When using MoCA, we recommend that you install a point of entry filter to contain the MoCA signal within your home network. Contact your service provider for more information about your MoCA network.

On some occasions, the MoCA signal may affect the operation of other devices connected to your home coax network. Installation of a MoCA (lowpass) filter at the coax input of the affected devices may restore the normal operation.

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How Do I Configure My DOCSIS Residential Gateway?

How Do I Configure My DOCSIS Residential Gateway?

To configure your residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your residential gateway to operate correctly. This section also presents examples and descriptions of each WebWizard configuration page. Use the WebWizard pages to customize your residential gateway to your needs rather than using the default settings. The WebWizard pages in this section are organized in the order shown on the Setup page.

Important: The WebWizard pages and the examples shown in this section are for illustration purposes only. Your pages may differ from the pages shown in this guide. The pages shown in this guide also represent the default values for the device.

Note: If you are not familiar with the network configuration procedures detailed in this section, contact your service provider before you attempt to change any of the residential gateway default settings.

Logging in to the Gateway for the First Time

The default configuration of the gateway uses IP address 192.168.0.1. If you have connected the gateway correctly and you have properly configured your computer, use the following steps to log in to the gateway as an administrator.

1 On your PC, open the web browser that you prefer to use.

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2In the address field, enter the following IP address: 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens.

3On the Status DOCSIS WAN page, leave the User Name and Password field blank and click Log In. The gateway opens with an Administration Management page in the forefront. You can use the Administration Management page to change your User Name and Password.

At this point you are logged into the gateway. You can select any of the setup and management web pages. However, you were directed to the Administration Management to serve as a reminder to set up a new password.

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How Do I Configure My DOCSIS Residential Gateway?

Important: We highly recommend that you set up a new password to safeguard against the possibility of Internet attacks that look for devices operating with well-known or factory default user names and/or passwords.

4 On the Administration Management page, create a User Name and Password and then click Save Settings. Once you save the settings for your User Name and Password on the Administration Management page, the Setup Quick Setup page opens.

Important: You have the option to leave the password field blank (factory default). However, if you do not change your User Name and Password, you will be directed to the Administrative Management page each time you access the gateway. This serves as a reminder to set up your personalized password.

Once you have personalized your Password, subsequent logins will take you directly to the Setup Quick Setup page.

5 After you make your selections, click Save Settings to apply your changes or

Cancel Changes to cancel.

 

Setup > Lan Setup

 

The Setup Lan Setup page allows you to configure the settings for the Local Area

 

Network (LAN) in your home. These settings include the range of IP addresses that

 

define the LAN itself as well as how the addresses are assigned (automatically by

 

DHCP or manually) as new devices are added to the network.

 

Important: Unless you are knowledgeable about administering IP addresses, we

 

recommend that you do not change these settings. If you change these values

 

incorrectly, you can lose Internet access.

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How Do I Configure My DOCSIS Residential Gateway?

Select the Lan Setup tab to open the Setup Lan Setup page.

Configuring Your Network Settings

Use the descriptions and instructions in the following table to configure the network settings for your residential gateway. After you make your selections, click Save Settings to apply your changes or click Cancel Changes to cancel.

Section

Field Description

Network Setup

Local IP Address

(LAN)

The base IP address of the private home LAN. The factory default

 

Gateway IP

LAN IP Address is 192.168.0.1.

 

Subnet Mask

 

The subnet mask for your LAN

 

 

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How Do I Configure My DOCSIS Residential Gateway?

Section

Field Description

Network Address

DHCP Server

Server Settings

Allows you to enable or disable the DHCP server in the

(DHCP)

residential gateway. The DHCP server is used to automatically

 

 

allocate IP addresses to devices as they are attached to your home

 

network.

 

Connected Devices Summary page

 

Click Connected Devices Summary in the Lan Setup page. The

 

Connected Devices Summary page opens. This page is a pop-up

 

window that displays the MAC Address and IP Address of the

 

devices that are connected to the residential gateway.

Pre-assigned DHCP IP Address page

Click Pre-assigned DHCP IP Addresses in the Lan Setup page. The Pre-assigned DHCP IP addresses page opens. This page allows you to assign a specific IP address to a PC or other device when they request an IP address using DHCP. Only addresses within the range of the gateway's DHCP address pool can be reserved with this feature.

Notes:

The Add Static IP button adds the Static IP address to the list of pre-assigned IP addresses.

The Remove Static IP button removes the Static IP address from the list of pre-assigned IP addresses

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