Cisco Systems CP8831K9, CPMICWIREDS, CP8831DCK9 User Manual

0 (0)

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

First Published: June 21, 2013

Last Modified: August 27, 2013

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

© 2013 Cisco Systems, Inc. All rights reserved.

C H A P T E R 1

C H A P T E R 2

C H A P T E R 3

C O N T E N T S

Preface 1

Introduction 1

Additional information 2

Safety and performance information 2

Power outage 2

External devices 2

Cisco product security overview 3

Accessibility Features 3

Features of your Cisco Unified IP Conference Phone 5

Buttons and hardware 5

LED state definitions 6

Display Control Unit 7

Sound Base 8

Wireless extension microphone and charger kit 9

Wired extension microphone kit 12

Phone screen 13

Phone screen cleaning 14

Phone connections 14

Connect mini-USB cable to DCU 15

Install ferrite bead on network cable 16

General IP Phone information 17

Power-saving mode 17

Feature availability 18

Applications 19

Services 19

Access Services 19

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

iii

Contents

C H A P T E R 4

Call History 19

View call history 20

View call record details 20

Dial from Call History 21

Edit phone number 21

Clear call history 21

Delete call record 22

Preferences 22

Ringtones 22

Change Ringtone 22

Contrast 23

Adjust Contrast 23

Linked Mode 23

Link Conference Phones 24

IP Phone Information 24

Administrator Settings 25

Contacts 27

Corporate Directory 27

Dial Contact from Search 27

Dial Contact from Search during an active call 28

Personal Directory 28

Personal Directory options 29

Sign In and Out of Personal Directory 29

Add Personal Directory entry 30

Search for entry in Personal Directory 30

Dial number from Personal Directory 31

Delete Personal Directory entry 31

Edit Personal Directory entry 31

Fast-Dial codes with Personal Directory 32

Assign fast-dial code to PAB from the phone 32

Assign fast-dial code to PAB from User Options web page 32

Place call using fast-dial code 33

Delete fast-dial code 33

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

iv

Contents

C H A P T E R

5

Messages 35

 

 

 

 

 

Access voicemail 35

 

 

 

 

Voice message identification 35

 

 

 

 

Access voice messages 35

 

 

 

 

Calling features

37

 

 

C H A P T E R

6

 

 

 

 

Softkey feature map 38

 

 

 

 

Survivable Remote Site Telephony overview 39

 

 

Answer 41

 

 

 

 

 

Call Back 42

 

 

 

 

Set Up Call Back notification

42

 

 

 

Call Forward 42

 

 

 

 

Forward calls 43

 

 

 

 

Call Park 43

 

 

 

 

Park call

43

 

 

 

 

Call Pickup

44

 

 

 

 

Answer call using Pickup 44

 

 

 

 

Answer call using Group Pickup and Group Pickup Number 44

 

 

Answer call using Group Pickup and phone number 45

 

 

Answer call using Other Pickup

45

 

 

cBarge 45

 

 

 

 

 

Join conference on shared line 45

 

 

Conference

45

 

 

 

 

Add third party to conference

46

 

 

 

View conference participants

46

 

 

 

Remove conference participants

46

 

 

Divert 47

 

 

 

 

 

Divert call 47

 

 

 

 

Do Not Disturb 47

 

 

 

 

Turn DND on and off 47

 

 

 

 

Enhanced Room Coverage 48

 

 

 

 

Wireless Microphone menu 49

 

 

 

Pair wireless microphone 49

 

 

 

 

Unpair wireless microphone

50

 

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

v

Contents

Cisco Extension Mobility 51

Enable Extension Mobility 51

Fast Dial 51

Place call using Fast Dial 52

Hold 52

Hold active call 52

Switch between active and multiple holding calls 53

Hold active call and answer new incoming call 53

Hold Reversion 53

Respond to Hold Reversion notification 53

Meet Me conference 53

Host Meet Me conference 54

Join Meet Me Conference 54

Mobile Connect 54

Enable Mobile Connect 55

Switch IP phone call to mobile phone 55

Switch mobile call to IP phone 55

Monitoring and Recording 56

Multiple calls per line 56

Multiple incoming calls 56

Call ended on line with multiple calls 56

Outbound call maximum 56

Answer second call on same line 56

Switch between calls on same line 57

Create conference with two calls on same line 57

Transfer two calls on same line 57

Shared Line 58

Mute 58

Mute IP phone sound base 58

Mute IP phone DCU 59

On-Hook dialing 59

Dial number on-hook 59

Plus Dialing 59

Dial international number 59

Privacy 60

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

vi

Contents

C H A P T E R 7

Enable privacy on shared line 60

Quality Reporting Tool 60

Report IP phone problems 61

Redial 61

Redial number 61

Shared lines 61

Speed Dial 62

Place call using speed dial codes 62

Transfer 62

Transfer call to another number 62

Cisco WebDialer 63

Use WebDialer with Cisco directory 63

Use WebDialer with another online corporate directory 63

Change WebDialer preferences 64

User Options web pages 65

Sign in and out of User Options web pages 65

Select device from User Options web page 66

Features and services setup on web 66

Personal directory on web 66

Personal Address Book on web 66

Add new Personal Address Book entry 67

Search Personal Address Book entry 67

Edit Personal Address Book entry 67

Delete Personal Address Book entry 67

Fast Dials on web 68

Assign Fast-Dial code to Personal Directory entry 68

Assign Fast-Dial code to phone number 68

Search for Fast-Dial entry 69

Edit Fast-Dial phone number 69

Delete Fast-Dial Personal Address Book entry 69

Address book synchronization tool 69

Speed Dial setup on web 70

Set up speed-dial codes 70

Set up Abbreviated Dialing codes 70

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

vii

Contents

C H A P T E R 8

C H A P T E R 9

C H A P T E R 1 0

Phone services setup on web

71

 

Subscribe to service

71

 

 

Search for services

71

 

 

Change or end services

72

 

Change service name 72

 

Access service on phone

72

 

User settings on web 72

 

 

 

Change browser password 73

 

Change PIN 73

 

 

 

Change user options web page language setting

73

Change phone display language 74

 

Line settings on web 74

 

 

 

Set up Call Forward per line 74

 

Change voice message indicator setting per line

75

Change audible voice message indicator setting per line 75

Change ring type 75

Update line text label displayed on called party phone 76

Cisco WebDialer 76

Use WebDialer with User Options directory 77

Use WebDialer with another online corporate directory (not User Options directory) 77

Log out of WebDialer 77

Set up, view, or change WebDialer preferences 77

Additional options 79

Troubleshooting 81

General troubleshooting 81

Phone administration data 82

Quality Reporting Tool 83

Cisco one-year limited hardware warranty terms 85

View Cisco information packet 85

Cisco one-year limited hardware warranty terms 86

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

viii

C H A P T E R 1

Preface

CiscoUnifiedIPConferencePhone8831UserGuideforCiscoUnifiedCommunicationsManagerdescribes how to install and use your Cisco Unified IP Conference Phone 8831.

Introduction, page 1

Additional information, page 2

Safety and performance information, page 2

Accessibility Features, page 3

Introduction

This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831. You can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections.

If you want to...

Review safety information

Connect the phone

Use the phone after it is installed

Then...

See Safety and performance information, on page 2.

See Phone connections, on page 14.

Start with Features of your Cisco Unified IP Conference Phone, on page 5.

Learn what the phone buttons mean

See Buttons and hardware, on page 5.

Learn about the display screen

See Phone screen, on page 13.

Make calls

See Calling features, on page 37.

Put calls on hold

See Hold, on page 52.

Mute calls

See Mute, on page 58.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

1

Preface

Additional information

If you want to...

Then...

 

Transfer calls

See Transfer, on page 62.

Make conference calls

See Conference,

on page 45.

Set up speed dialing

See Speed Dial,

on page 62.

Share a phone number

See Shared lines, on page 61.

Change the ring volume or type

See Ringtones, on page 22.

View your missed calls

See Call History,

on page 19.

Listen to your voice messages

See Messages, on page 35.

Additional information

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/en/US/products/ps12965/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/products/ps12965/products_licensing_information_listing.html

Safety and performance information

The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone.

Power outage

Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing.

External devices

Cisco recommends using good quality external devices such as headsets, cables, and connectors that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

2

Preface

Cisco product security overview

Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco product security overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear.

Accessibility Features

The Cisco Unified IP Phone 8800 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see http://www.cisco.com/en/US/docs/ voice_ip_comm/cuipph/all_models/accessibility/english/user/guide/access_70.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

3

Preface

Accessibility Features

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

4

C H A P T E R 2

Features of your Cisco Unified IP Conference Phone

The Cisco Unified IP Conference Phone 8831 is a full-featured single line conference station that provides voice communication over an IP network. It functions much like a digital business phone, allowing you to place and receive calls and to access features such as mute, hold, transfer, speed dial, and call forward. In addition, because conference stations connect to your data network, they offer enhanced IP telephony features, including access to network information, network services, and customizable features and services.

The conference station provides a backlit LCD screen, support for up to ten speed-dial numbers, and a variety of other sophisticated functions. Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together.

In addition to basic call-handling features, your conference station can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, the conference station supports:

Access to network data, XML applications, and web-based services.

Online customizing of conference station features and services from your User Options web pages.

Buttons and hardware, page 5

Phone screen, page 13

 

Phone connections, page

14

General IP Phone information, page 17

Feature availability, page

18

Buttons and hardware

The Conference Phone has two primary components:

Display Control Unit (DCU)

Sound Base

In addition, the following optional extension kits can be added to or used with the conference phone:

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

5

Features of your Cisco Unified IP Conference Phone

LED state definitions

Wired Microphone Extension Kit

Wireless Microphone Extension Kit and Charger

For your conference phone to work, it must be connected to the corporate IP telephony network.

LED state definitions

LEDs on the Sound Base and DCU provide information about the state of the conference phone.

For example, green flashing lights on the Sound Base and on the DCU Call button indicate that there is an incoming call. If the conference phone is on mute, then an incoming call will still flash green on the Call button, but the LED for the DCU mute button is solid red, the sound base LEDs are solid red, and the mute button on the Sound Base is also solid red.

The following table is a guide to the behaviour of the LEDs on the sound base and the DCU.

Table 1: Conference phone LED state table

Media Path

Call on Focus

 

Sound Base

 

Display Control Unit (DCU)

Status

 

Base LEDs (3)

Mute Button

DCU Call

DCU Mute

 

 

 

 

 

 

 

 

Button

Button

Off

No call

 

 

 

 

 

 

 

 

Off

No call, with VM

 

 

 

 

red

solid

 

 

Off

DND flash

green

flash

 

 

green

flash

 

 

Off

Incoming call

green

flash

 

 

green

flash

 

 

Off

Hold Revert Call

green

flash

 

 

green

flash

 

 

Off

Hold Call

green

pulse

 

 

green

pulse

 

 

Off

Hold Remote Call

 

 

 

 

red

pulse

 

 

Off

Remote in use Call

 

 

 

 

red

solid

 

 

Unmuted

Ringout/ConnectedCall

green

solid

 

 

green

solid

 

 

Unmuted

DNDFlash

green

solid

 

 

green

flash

 

 

Unmuted

Incoming Call

green

solid

 

 

green

flash

 

 

Unmuted

Hold Revert Call

green

solid

 

 

green

flash

 

 

Muted

Ringout/Connected

red

solid

red

solid

green

solid

red

solid

Muted

DND Flash

red

solid

red

solid

green

flash

red

solid

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

6

Features of your Cisco Unified IP Conference Phone

Display Control Unit

Media Path

Call on Focus

 

Sound Base

 

Display Control Unit (DCU)

Status

 

Base LEDs (3)

Mute Button

DCU Call

DCU Mute

 

 

 

 

 

 

 

 

Button

Button

Muted

Incoming Call

red

solid

red

solid

green

flash

red

solid

Muted

Hold Revert Call

red

solid

red

solid

green

flash

red

solid

Deep Sleep

Deep Sleep Mode

 

 

gray

solid

 

 

 

 

Mode

 

 

 

 

 

 

 

 

 

Display Control Unit

The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector.

You can use the graphic and table below to identify buttons and hardware on the DCU.

Table 2: Display Control Unit buttons and softkeys

 

Item

Description

1

Phone screen

LCD screen that displays conference phone menus and features.

2

Softkeys

Four programmable keys.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

7

Features of your Cisco Unified IP Conference Phone

Sound Base

 

Item

Description

3

Navigation bar with

2-way Navigation bar and Select key that allows you to scroll

 

Select key

menus and select items on the display.

4

Call button

LED backlit call button.

 

 

Press this key to:

 

 

Go Off Hook

 

 

Answer an incoming call

 

 

Obtain a dial tone to initiate a call

 

 

Resume a call

 

 

Release a call

5

Keypad

Allows you to dial phone numbers and enter letters.

6

Mute button

Toggles the Mute feature. A red backlight indicates a call is on

 

 

mute.

7

Volume rocker

2-way rocker switch that raises the volume of the speaker.

Note For details on DCU LED behavior, see LED state definitions, on page 6.

Sound Base

The Sound Base provides 360 degree audio coverage via four built-in microphones and supports a full duplex speaker phone.

To provide enhanced room coverage, two sound base units can be linked together.

You can use the graphic and table below to identify buttons and connections on the Sound Base.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

8

Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Table 3: Sound Base buttons

 

 

Item

Description

1, 2, 3

LED indicators

Three LED indicators provide call status information. For

 

 

details on LED behaviour, see LED state definitions, on page

 

 

6.

4

Mute button

Backlit mute button.

Wireless extension microphone and charger kit

The optional wireless extension microphone and charger kit unit contains two omni-directional wireless microphones, a charger unit, and two country-specific AC power clip adaptors for powering the charger unit. Connecting a microphone kit enhances the room coverage of the conference station.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

9

Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

10

Features of your Cisco Unified IP Conference Phone

Wireless extension microphone and charger kit

Table 4: Wireless microphone and charger buttons and features

Item

Description

1

Omni-directional wireless microphones

2

LED charge status indicator

3

Charger tray

4

Mute button

5

Battery compartment

6

Charging contacts

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

11

Features of your Cisco Unified IP Conference Phone

Wired extension microphone kit

Note SeetheFCCIDapprovalnumberundertheBatteryCoverforCP-MIC-WRLS-S-US=WirelessMicrophone.

FCC ID: LDKMICWR0776

Note See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= Wireless Microphone. IC: 2461B-MICWR0776

Wired extension microphone kit

The optional wired extension microphone kit includes two wired omni-directional microphones. Connecting a microphone kit enhances the room coverage of the conference phone. The sound base has two wired microphone ports and you can connect one or both wired microphones.

If the conference phone is connected to another sound base in Linked Mode, the primary base station supports one or two wireless microphones, or it supports one wired microphone. The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mix microphonekits:ifyouplantoconnectamicrophonetobothsoundbases,theymustbothbewiredmicrophones.

Note Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority. Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled. To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

12

Features of your Cisco Unified IP Conference Phone

Phone screen

Table 5: Wired microphone buttons

 

Item

Description

1

Mute button.

Phone screen

The DCU contains the LCD phone screen. The idle or home screen displays information about the status of calls and features.

If the conference phone is in an offline state, the idle screen displays the message Phone is not registered and the Apps softkey remains available.

You can use the graphic and table below to identify the features and functions available on the screen.

Table 6: Phone screen layout.

 

Item

Description

1

Header

Displays date, time, and current directory number.

 

 

Displays menu name when applicable.

2

Line details and other phone

Displays line label, call details, and status messages

 

information

such as missed calls, message waiting, and line

 

 

forwarding information.

3

Call State icon

Indicates the status of a call, such as ringing, hold,

 

 

encrypted or connected call.

4

Softkey labels

Displays softkeys for currently available features or

 

 

actions.

5, 6

Feature icons

These icons are displayed when an associated

 

 

feature, such as extension microphones (5) or Link

 

 

mode (6) is connected.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

13

Features of your Cisco Unified IP Conference Phone

Phone screen cleaning

Phone screen icons

Table 7: Phone screen icons

Icon

Description

 

On hook

Off hook

Ringing in

Connected

Hold

Shared line

Microphone connected

Linked mode

Encrypted

Phone screen cleaning

Caution Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Phone connections

TheSoundBasecontainsthenetworkandpowerconnectionforthephone. Thebasealsocontainsthemini-USB connection for the DCS, the wired microphone ports, and the daisy chain port for the Linked Mode feature.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

14

Cisco Systems CP8831K9, CPMICWIREDS, CP8831DCK9 User Manual

Features of your Cisco Unified IP Conference Phone

Connect mini-USB cable to DCU

You can use the graphic and table below to identify connections and ports on the Sound Base.

Table 8: Sound Base connections and ports

 

 

 

Item

Description

 

1

Network port

Network port (10/100 SW) connection. IEEE 802.3af

 

 

power enabled.

2

Wall power

Local power connection.

3

Mini USB port

Connects the base station to the DCU.

 

 

Attention

When connecting the USB cable, firmly

 

 

 

press down on the ferrite bead to ensure it

 

 

 

seats correctly between the posts.

4

Wired microphone ports

Two RJ11 microphone ports. An optional wired

 

 

microphone can be connected to each port.

5

Linked Mode daisy chain port

Supports the connection of two base stations in Linked

 

 

Mode.

 

Connect mini-USB cable to DCU

The following images show how to install the USB cable.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

15

Features of your Cisco Unified IP Conference Phone

Install ferrite bead on network cable

Procedure

Step 1 Insert the mini-USB connector into the port on the base of the phone.

Step 2 Seat the ferrite bead between the posts and press the bead down firmly.

Step 3 Thread the cable in the cable channel. Make sure that you leave some slack in the cable.

Install ferrite bead on network cable

The following images show how to install the ferrite bead on the network cable.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

16

Features of your Cisco Unified IP Conference Phone

General IP Phone information

Procedure

Step 1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1.0 mm +/- 0.3 mm between the bead and the connector.

Step 2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead.

Step 3 Hold the cable in the ferrite bead channel and close the ferrite bead. Snap the latch closed.

General IP Phone information

Power-saving mode

Your conference station supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep (power down) and wake (power up) times for your conference station to save energy. In the sleep state, the LED for the sound base Mute button becomes solid gray, and the DCU powers off.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

17

Features of your Cisco Unified IP Conference Phone

Feature availability

Ten minutes before the scheduled sleep time, you receive a message that the conference station will power down at a specific time. If the power-saving mode is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

At 10 minutes before power down, the ringtone plays four times

At 7 minutes before power down, the ringtone plays four times

At 4 minutes before power down, the ringtone plays four times

At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your conference station is inactive (idle) at the sleep time, it powers down. If your conference station is active (for example, on a call), it waits until it has been inactive for a period of time before removing power.

After the conference station goes to sleep, press the Mute button on the sound base to wake the conference station up. You cannot wake the conference station using the DCU. After the conference station is inactive for a period of time, it goes back to sleep. At the set wake time, the conference station powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your conference station reconfigured.

For more information about EnergyWise and your conference station, contact your system administrator.

Feature availability

Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. For information, contact your system administrator.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

18

C H A P T E R 3

Applications

Services, page 19

Call History, page 19

Preferences, page 22

Linked Mode, page 23

IP Phone Information, page 24

Administrator Settings, page 25

Services

Conference Station services can include special telephony features, network data, and web-based information. The services available for your phone depend on the system configuration and the services you are subscribed to. For more information, contact your system administrator.

Access Services

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select the service you want to access.

Step 3 Press the Select softkey, or press Exit to return to the Applications screen.

Call History

Call History allows you to view information about calls made to and from the conference station. A call state icon is displayed to indicate the type of call:

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

19

Applications

View call history

Received

Placed

Missed

The history stores a maximum of 50 records for each history type.

The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. If the phone number is unavailable, then the message Unknown displays. All Call History items are integrated into one list and are ordered by time (latest to oldest).

You can dial a number directly from the Call History list.

If set up by your administrator, the Call History logs the received and placed calls from shared lines. To view the call history logs, open the Call History screen.

View call history

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select Call History.

View call record details

Step 1

Step 2

Step 3

Step 4

Procedure

Press Apps.

Use the Navigation bar and Select button to scroll and select Call History.

Select a call record and press Details.

If the Details softkey is not visible on the screen, press More first.

Press to return to the Call History list.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

20

Applications

Dial from Call History

Dial from Call History

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select Call History.

Step 3 From the Call History list, select the call you want to dial and press Call.

Edit phone number

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select Call History.

Step 3 Select the call you want to edit.

Step 4 Press Edit Dial

Step 5 Press >> to move the cursor to the right and press << to move the cursor to the left.

Press the Up arrow of the Navigation bar to place the cursor before the left-most character.

Press the Down arrow of the navigation bar to place the cursor after the right-most character.

Step 6

Step 7

Step 8

Press to delete numbers.

Press Dial to dial the edited number.

Press to return to the Call History list.

Clear call history

Procedure

Step 1 Press Apps.

Step 2 Use the Navigation bar and Select button to scroll and select Call History.

Step 3 Press Clear.

Step 4 Press Delete to delete the Call History list, or press Cancel to go back to the Call History screen.

Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0

21

Loading...
+ 67 hidden pages