Cisco Systems CP9951CCAMK9 User Manual

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications

Manager 7.1(3) (SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

Contents

Your Phone 1

Cisco Unified IP Phone 8961 1

Phone Connections 1

Footstand 4

Phone Display Viewing Angle 5

Change Display Viewing Angle 5

Buttons and Hardware 5

Phone Screen 10

Phone with Single Line 10

Phone with Multiple Lines 11

Phone Screen Navigation and Item Selection 14

Power-Save Mode 15

Handset Rest 15

Cisco Unified IP Phone 9951 16

Phone Connections 16

Bluetooth 19

Footstand 20

Phone Display Viewing Angle 21

Change Display Viewing Angle 21

Buttons and Hardware 21

Phone Screen 26

Phone with Single Line 26

Phone with Multiple Lines 27

Phone Screen Navigation and Item Selection 30

Power-Save Mode 31

Handset Rest 31

Cisco Unified IP Phone 9971 32

Phone Connections 32

Wireless Connection and Bluetooth 35

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Footstand 36
Phone Display Viewing Angle					37
Change Display Viewing Angle						37
Buttons and Hardware			37
Phone Screen		42
Phone with Single Line				42
Phone with Multiple Lines					43
Phone Screen Navigation and Item Selection 45
Power-Save Mode 47
Phone Display Cleaning 47
Handset Rest		48
Applications	49
Phone Applications 49
Call History	49
View Call History			50
View Call Record Details					50
Filter Call History			50
Dial From Call History				50
Edit Number From Call History						51
Clear Call History			51
Delete Call Record From Call History							51
Preferences	51
Ringtones		52
Wallpaper		52
Brightness		52
Bluetooth		53
Accessories	53
View Accessories List				53
View Accessory Details				54
Set Up Wideband for Analog Headset							54
Add Bluetooth Accessory					54
Delete Bluetooth Accessory 55
Connect Bluetooth Accessory						55
Disconnect Bluetooth Accessory 56

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WLAN Sign in 56
Sign in for WLAN 56
Change WLAN Sign in	56
Running Applications 56
View Running Applications		56
Switch to a Running Application 57
Close a Running Application			57
Phone Information 57
View Phone Information 57
Administrator Settings 58
Contacts 59
Phone Contacts 59
Corporate Directory 59
Search for and Dial a Contact			59
Search for and Dial a Contact While on a Call 60
Personal Directory 60
Personal Directory Options		60
Fast-Dial Codes with Personal Directory 62
Messages 65
Voice Messages 65
Personalize Your Voicemail	65
Check for Voice Messages	65
Listen to Voice Messages	66
Calling Features 67
Feature Buttons and Softkeys	67
All Calls 68
View All Calls on Your Phone		69
Answer 69
Answer Your Oldest Call First		69
Auto Answer 69
Auto Answer with Your Headset			69

Auto Answer with Your Speakerphone 69

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Barge 70
Add Yourself to a Call on a Shared Line 70
Call Back	70
Set up a Call Back Notification		70
Call Forward All 70
Forward Calls on Your Phone		71
Call Park	71
Park and Retrieve a Call Using Park 72
Park and Retrieve a Call Using Assisted Directed Call Park			73
Park and Retrieve a Call Using Manual Directed Call Park			73

Call Pickup 74

Answer a Call Using Pickup 74

Answer a Call Using Group Pickup and a Group Pickup Number 75

Answer a Call Using Group Pickup and a Phone Number				75
Answer a Call Using Other Pickup 75
Call Waiting 75
Respond to a Call Waiting Notification			76
Conference 76
Add Another Party to Your Call to Create a Conference				76
Join Calls Together in a Conference		77
Swap Between Calls Before Completing a Conference				77
View Conference Participants 77
Remove Conference Participants 77
Divert 77
Divert a Call	78
Do Not Disturb	78
Turn DND On and Off 78
Extension Mobility 79
Enable Extension Mobility 79
Fast Dial 79
Place a Call with a Fast-Dial Button		79
Hold 80
Hold and Resume a Call 80
Swap Between Holding and Active Calls			80

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Put a Call on Hold by Answering a New Call 80
Determine if a Shared Line is on Hold 80
Remote Hold				81
Hold Reversion				81
Respond to a Hold Reversion Notification 81
Hunt Groups			81
Sign In and Out of a Hunt Group								81
Intercom		82
Place a Dedicated Intercom Call								82
Place a Dialable Intercom Call								82
Receive an Intercom Call						82
Line Status			83
Line Status Indicators 83
Malicious Call Identification						84
Trace a Suspicious Call						84
Meet Me		84
Host a Meet-Me Conference							84
Join a Meet-Me Conference							84
Mobile Connect				85
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone									85
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 85
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 86
Mute	86
Mute Your Phone					86
On-hook Dialing				86
Dial a Number On-hook						86
Privacy	87
Enable Privacy on a Shared Line								87
Quality Reporting Tool 87
Report Problems on Your Phone								87
Redial	87
Redial a Number					88
Shared Lines			88
Silent Monitoring and Recording							88
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Speed Dial 89
Place a Call with a Speed-Dial Button 89
Place a Call with a Speed-Dial Code	89
Use a Speed-Dial Code On-hook	89
Use a Speed-Dial Code Off-hook	89
Transfer 90
Transfer a Call to Another Number	90
Swap Between Calls Before Completing a Transfer		90
Web Dialer 90
Use Web Dialer with Cisco Directory 91
Use Web Dialer with Another Online Corporate Directory			91
Set Up, View, or Change Web Dialer Preferences		91
Sign Out of Web Dialer 92
User Options 93
User Options Web Pages 93
Sign In and Out of User Options Web Pages 93
Device 94
Select a Device From the User Options Web Pages		94
Customize Do Not Disturb Options	94
Line Settings 95
Set Up Call Forwarding Per Line	95
Change the Voice Message Indicator Setting Per Line			95
Change the Audible Voice Message Indicator Setting Per Line 96

Change the Ring Settings Per Line 96
Change or Create a Line Text Label for Your Phone Display			96
Speed Dial on the Web 97
Set Up Speed-Dial Buttons		97
Set Up Speed-Dial Codes		97
Phone Services 97
Subscribe to a Service	98
Search for Services 98
Change or End Services	98
Change a Service Name	99
Add a Service to an Available Programmable Feature Button			99

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User Settings 99
Change Your Browser Password			99
Change Your PIN 100
Change the Language for Your User Options Web Pages 100
Change the Language for Your Phone Display 100
Directory 100
Personal Address Book 101
Add a New PAB Entry		101
Search for a PAB Entry		101
Edit a PAB Entry	101
Delete a PAB Entry 101
Assign a Feature Button for Personal Address Book 102
Fast Dials 102
Assign a Feature Button for Fast Dial				102
Assign a Fast Dial Code to a PAB Entry				103
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 103
Search for a Fast Dial Entry 103
Edit a Fast Dial Phone Number			103
Delete a PAB Entry 104
Mobility Settings 104
Add a New Remote Destination			104
Create an Access List		105
Plugins 106
Access Plugins	106
Accessories 107
Phone Accessories	107
USB Devices 107
Cisco Unified IP Color Key Expansion Module 108
Features of the Cisco Unified IP Color Key Expansion Module 109
Place a Call on the Expansion Module				111
Configure Buttons 111
Adjust the Brightness		111
Bluetooth Headsets	111
Bluetooth Wireless Headset Performance 112
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FAQs and Troubleshooting 113

Frequently Asked Questions 113

Troubleshooting Tips 115

Personal Directory 116

User Options 116

Product Safety, Security, Accessibility, and Related Information 117

Safety and Performance Information 117
Power Outage 117
External Devices 117
Bluetooth Wireless Headsets Performance				118
FCC Compliance Statements		118
FCC Part 15.21 Statement		118
FCC RF Radiation Exposure Statement 118
FCC Receivers and Class B Digital Statement				118
Cisco Product Security	119
Accessibility Features	119
Vision Impaired and Blind Accessibility Features 119
Hearing Impaired Accessibility Features			122
Mobility Impaired Accessibility Features			126
Additional Information	128

Warranty 129

Cisco One-Year Limited Hardware Warranty Terms 129

Index 131

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Your Phone

Cisco Unified IP Phone 8961

The Cisco Unified IP Phone 8961 provides these features:

•Phone connections

•Footstand

•Phone-display viewing angle

•Buttons and hardware

•Phone screen

•Power-save mode

•Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

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1	DC adapter port (DC48V)	5	Computer port (10/100/1000 PC)
2	AC-to-DC power supply (optional)	6	Handset port
3	AC power wall plug (optional)	7	Analog headset port (headset optional)
4	Network port (10/100/1000 SW) with	8	Anti-theft security lock connector
	IEEE 802.3af and 802.3at power enabled		(lock optional)

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Your Phone

1	USB port	2	Cisco Unified IP Color Key Expansion Module connector

Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your

system administrator.

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Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

2	2
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1	1
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1	Insert the curved connectors into the	2	Lift the footstand until the connectors
	lower slots.		snap into the upper slots.

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Your Phone

Phone Display Viewing Angle

The viewing angle of the phone display can be adjusted according to your preference.

Change Display Viewing Angle

Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.)

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Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

•Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls.

•Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.

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Your Phone

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Phone screen

Shows information about your phone, including directory number, call

information (for example caller ID, icons for an active call or call on

hold) and available softkeys.

Session buttons

Each represents a call session and takes the default action for that

session. For example, pressing the session button for a ringing call

answers the call, while pressing the session button for a held call

resumes the call.

Color LEDs reflect the call state. LEDs can flash (blink on and off

rapidly), pulse (alternately dim and brighten), or appear solid (glow

without interruption).

•

Flashing amber

—Ringing call. Pressing this button answers

the call.

•

Solid green

—May be a connected call or an outgoing call

that is not yet connected. If the call is connected, pressing this

button displays the call details or the participants of a conference

call. If the call is not yet connected, pressing this button ends

the call.

•

Pulsing green

—Held call. Pressing this button resumes the

held call.

•

Solid red

—Shared line in-use remotely. Pressing this button

allows you to barge in on the call (if Barge is enabled).

•

Pulsing red

—Shared line call put on hold remotely. Pressing

this button resumes the held call.

Icons next to the session buttons indicate an action for that session. For

example, pressing the session button with a Missed Calls icon displays

your missed calls, and pressing the session button with a Voicemail

icon accesses your voice messaging system.

(The position of the session buttons can be reversed with the position

of the programmable feature buttons on phones that use a locale with

a right-to-left reading orientation, such as Hebrew and Arabic.)

Softkey buttons

Allow you to access the softkey options (for the selected call or menu

item) displayed on your phone screen.

Back button

Returns to the previous screen or menu.

Release button

Ends a connected call or session.

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6	Navigation pad and	The four-way Navigation pad allows you to scroll through menus,
	Select button	highlight items, and move within a text input field.
		The Select button (center of the Navigation pad) allows you to select a
		highlighted item.
		The Select button is lit (white) when the phone is in power-save mode.
7	Conference button	Creates a conference call.
8	Hold button	Places a connected call on hold.
9	Transfer button	Transfers a call.
10	Keypad	Allows you to dial phone numbers, enter letters, and choose menu
		items (by entering the item number).
11	Speakerphone button	Selects the speakerphone as the default audio path and initiates a new
		call, picks up an incoming call, or ends a call. During a call, the button
		is lit green.
		The speakerphone audio path does not change until a new default
		audio path is selected (for example, by picking up the handset).
		If external speakers are connected, the Speakerphone button selects
		them as the default audio path.
12	Mute button	Toggles the microphone on or off during a call. When the microphone
		is muted, the button is lit red.
13	Headset button	Selects the headset as the default audio path and initiates a new call,
		picks up an incoming call, or ends a call. During a call, the button is
		lit green.
		A headset icon	in the phone screen header line indicates the
		headset is the default audio path. This audio path does not change
		until a new default audio path is selected (for example, by picking up
		the handset).
14	Volume button	Controls the handset, headset, and speakerphone volume (off-hook)
		and the ringer volume (on-hook).
		Silences the ringer on the phone if an incoming call is ringing.
15	Messages button	Auto-dials your voicemail system (varies by system).

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				Your Phone
16	Applications button			Opens/closes the Applications menu. Depending on how your system
				administrator sets up the phone, use it to access applications such as
				call history, preferences, and phone information.
17	Contacts button			Opens/closes the Contacts menu. Depending on how your system
				administrator sets up the phone, use it to access personal directory,
				corporate directory, or call history.
18	Phone display			Can be positioned to your preferred viewing angle.
19	Programmable feature			Each corresponds to a phone line, speed dial, and calling feature.
	buttons			Pressing a button for a phone line displays the active calls for that line.
				If you have multiple lines, you may have an All Calls button that
				displays a consolidated list of all calls from all lines (oldest at the top).
				Then, it is recommended that you keep your phone in the All
				Calls view.

Color LEDs indicate the line state:

•Amber —Ringing call on this line

•Green —Active or held call on this line

•Red —Shared line in-use remotely

(The position of the programmable feature buttons can be reversed with the position of the session buttons on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)

20 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red).

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Phone Screen

The way that your system administrator set up your phone determines what is displayed on your phone screen.

Phone with Single Line

1	Line label	Displays the line phone information.
2	Header	Displays the date and time, and information (such as phone number) about
		the selected line.
		(If you are on a call and highlight the header instead of a call, the softkeys
		that display are the same as those that display when the phone is idle. This
		is useful, for example, if you want to access the Forward All or New Call
		softkeys while you are on a call.)
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		Your Phone
3	Session button label	Displays information (such as phone number and duration) about a
	(for connected call)	connected call on the line.
4	Session button label	Displays information (such as phone number and duration) about a held
	(for held call)	call on the line.
		Pressing the corresponding session button resumes the held call.
5	New Call icon	Indicates you can press the corresponding session button to make a
		new call.
6	Softkeys	Softkey options for the selected (highlighted) call only.
		If you select a different call (by pressing a feature button or the Navigation
		pad, or by answering a ringing call), the softkey options may change.

Phone with Multiple Lines

If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.

If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest incoming call without having to scroll down the call list and select the call.

For more information, see your system administrator.

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1	Primary line label	Displays information about the primary phone line.
		Look for the blue icon on the line label to see which line is selected. In
		this case, the primary line is selected, and the information displayed is
		for the primary line only.
2	Header	Displays the date and time, and information (such as phone number)
		about the selected line.
		(If you are on a call and highlight the header instead of a call, the
		softkeys that display are the same as those that display when the phone
		is idle. This is useful, for example, if you want to access the Forward
		All or New Call softkeys while you are on a call.)
3	Session label (with	Displays information (such as call status and duration) about a
	Connected Call icon)	connected call associated with the selected line.
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		Your Phone
4	Session labels	Display information (such as call status and duration) about held calls
	(with Held Call icons)	associated with the selected line.
		Calls are displayed on the right side of the phone screen from the oldest
		(at the top) to the newest.
		Pressing the session button next to a Held Call icon resumes the held
		call for that session.
5	Softkeys	Softkey options for the selected call only.
		If you select a different call (by pressing a feature button or the
		Navigation pad, or by answering a ringing call), the softkey options
		may change.
6	Answer label	Displays if your system administrator has assigned the Answer feature
		to the programmable feature button.
		Pressing this label or the corresponding button answers the oldest
		incoming call without having to scroll down the call list and select the
		call.
7	Speed-dial label	Displays if you or your system administrator assigned a speed dial to
		the programmable feature button. This is useful if you tend to have
		more than five active calls on your phone.
8	Nonprimary line labels	Display calls and information about nonprimary phone lines.
9	All Calls label	Displays if the All Calls feature is enabled. Pressing the corresponding
		button displays all calls on all lines.
		Calls are displayed on the right side of the phone screen from the oldest
		(at the top) to the newest.
		When you are on a call, pressing All Calls once selects the current call
		or the first call on the list; pressing All Calls twice selects the header.
		With the header selected, the softkeys that display are the same as those
		that display when the phone is idle. This is useful, for example, if you
		have multiple calls on your phone and want to access the
		New Call softkey.
		Using the All Calls feature is recommended highly if you have multiple
		lines on your phone.

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Phone Screen Navigation and Item Selection

	Task	Action	Example
	Scroll to highlight an item.	Press the Navigation pad.	Highlight a call from the missed
			call list.
	Select an item by number.	Press the corresponding number	Press 2 to select the second item
		on the keypad.	in the Applications menu.
	Select an item using the	Press the Select button (at the	Highlight the Preferences
	Select button.	center of the Navigation pad).	application and press the
			Select button.
	Navigate to a submenu.	Highlight the menu item and	Highlight the Network Setup
	(A right arrow (>) next to the	press the item number on	menu, then press 1 to open
		the keypad.	the submenu.
	menu item indicates that a
	submenu exists.)	Or press the down arrow on the
		Navigation pad and then press
		the Select button.
	Select a line to use a calling	Press the line button.	Press the line button and then
	feature (when the line is idle).	Indicators of your line	press the Forward All softkey to
			forward calls on that line.
		selection include:
		• The selected line is
		displayed on the phone
		screen header.
		• Color of the icon (on the
		line label) changes to blue.
	Select a line to use a calling	Press the line button twice.	Press the line button twice and
	feature (when the line has one or	Indicators of your line	then press the Forward All
	more active calls).	selection include:	softkey to forward calls on
			that line.
		• The selected line is
		displayed on the phone
		screen header.
		• Color of the icon (on the
		line label) changes to blue.

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Your Phone

Power-Save Mode

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

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1Remove the handset from the cradle and pull the plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Hold the tab between two fingers, with the corner notches facing you.

4Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

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Cisco Unified IP Phone 9951

The Cisco Unified IP Phone 9951 provides these features:

•Phone connections

•Bluetooth

•Footstand

•Phone-display viewing angle

•Buttons and hardware

•Phone screen

•Power-save mode

•Handset rest

Phone Connections

Your system administrator can help you connect your phone to the corporate IP telephony network.

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Your Phone

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1	DC adapter port (DC48V)	6	Handset port
2	AC-to-DC power supply (optional for the	7	Analog headset port (headset optional)
	network port connection but required for a
	wifi connection)
3	AC power wall plug (optional)	8	USB port
4	Network port (10/100/1000 SW) with	9	Anti-theft security connector (lock optional)
	IEEE 802.3af and 802.3at power enabled
5	Computer port (10/100/1000 PC)

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1	USB port	3	Speaker port for output to optional
			external speakers
2	Cisco Unified IP Phone Expansion	4	Microphone port for input from
	Module 7917 connector		optional external microphone

Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. (Many third-party USB products count as several USB devices.) For more information, see your

system administrator.

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Your Phone

Bluetooth

Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.

Related Topics

Bluetooth Headsets, page 111

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

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Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone.

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1	Insert the curved connectors into the	2	Lift the footstand until the connectors
	lower slots.		snap into the upper slots.

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