Canon SmartBase PC1210D, SmartBase PC1230D, SmartBase PC1270D Service Manual

Name: Canon SmartBase PC1210D
Brand: Canon
SKU: 196142
Rating: 5 (5 reviews)

5 (5)

SmartBase PC1210D/1230D/ 1270D

REVISION 1

MAR. 2002 HY8-10AU-010

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

Application

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality.

Corrections

This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.

The following paragraph does not apply to any countries where such provisions are inconsistent with local law.

Trademarks

The product names and company names used in this manual are the registered trademarks of the individual companies.

This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.

Caution

Use of this manual should be strictly supervised to avoid disclosure of confidential information.

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

Canon SmartBase PC1210D, SmartBase PC1230D, SmartBase PC1270D Service Manual

INTRODUCTION

1 Symbols Used

This documentation uses the following symbols to indicate special information:

Symbol

Description

Memo

REF.

Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning.

Indicates an item requiring care to avoid electric shocks.

Indicates an item requiring care to avoid combustion (fire).

Indicates an item prohibiting disassembly to avoid electric shocks or problems.

Indicates an item requiring disconnection of the power plug from the electric outlet.

Indicates an item intended to provide notes assisting the understanding of the topic in question.

Indicates an item of reference assisting the understanding of the topic in question.

Provides a description of a service mode.

Provides a description of the nature of an error indication.

Refers to the Copier Basics Series for a better understanding of the contents.

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

INTRODUCTION

2 Outline of the Manual

This Service Manual provides basic facts and figures needed to service the SmartBase PC1210D/1230D/1270D products in the field, and it consists of the following chapters:

Chapter 1	Product Outline:	specifications, names of parts, safety and warnings
Chapter 2	Using the Machine:	control panel, user mode, service mode
Chapter 3	Installation:	site requirements, installation procedure, work for reloca-
		tion
Chapter 4	Operation:	mechanical system by function, principles of operation of
		electrical systems
Chapter 5	Mechanical System:	mechanical construction, disassembly/assembly
Chapter 6	Maintenance and Inspection: periodically replaced parts, durables (life), basic servicing
		chart, cleaning
Chapter 7	Troubleshooting:	standards/adjustments, troubleshooting image faults,
		troubleshooting malfunctions
Appendix:		general timing chart, general circuit diagrams

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CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

INTRODUCTION

The descriptions in this Service Manual are based on he following rules:

1.In each chapter, the uses of the function in question and its relationship to electrical and mechanical systems are discussed and the timing of operation of its associated parts is explained by means of outlines and diagrams.

In the diagrams, the symbol represents a mechanical path, while the symbol

with a name next to it indicates the flow of an electric signal.

The expression “turn on the power” means turning on the power switch, closing the front cover, and closing the delivery cover so that the machine will be supplied with power.

2.In circuit diagrams (digital), a signal whose level is High is expressed as being ‘1’, while a single whose level is Low is expressed as being ‘0’; the level of voltage, however, varies from circuit to circuit.

The machine uses CPUs, whose internal mechanisms cannot be checked in the field, and, therefore, are not explained. In addition, the machine’s PCBs are not intended for repairs at the user’s and, therefore, are explained by means of block diagrams: two types are used, i.e., between sensors and inputs of PCBs equipped with a control or drive function and between outputs equipped with a control or drive function and loads; in addition, functional block diagrams are used at times.

Changes made to the machine for product improvement are communicated in the form of a Service Information bulletin as needed. All service persons are expected to go through all service documentation including the bulletins and be equipped to respond to the needs of the field (as by being able to identify possible causes of problems).

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

iii

INTRODUCTION

This service manual covers the models shown in the following table. Be sure to have a good understanding of the difference from model to model before referring to this manual.

Model	Type	ADF	Printer	Fax	Counter
	code	function	function	function	function

SmartBase PC1210D	QTJ		Ö
	TTG
	UGA
	UUK
	UUU
	UUV
	UUW

SmartBase PC1230D	QTK	Ö	Ö
	TTH
	UHA
	UUM
	UUX
	UUY
	UUZ

SmartBase PC1270D	UIA	Ö	Ö	Ö
	ULA

The notation “ Ö” indicates that the item in question is available.

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CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

Contents

CHAPTER 1 PRODUCT OUTLINE

1 Specifications ......................................		1-1
1.1	Type ............................................	1-1
1.2	Mechanisms ...............................	1-1
1.3	Functions ....................................	1-2
1.4	Others .........................................	1-4
1.5	Copying Speed ...........................	1-5
1.6	ADF (if equipped with ADF
	functions) ...................................	1-6

1.7FAX (if equipped fax functions) 1-7

1.7.1Communications

specifications ........................

1-7

1.7.2Scanner section

specifications ........................

1-8

1.7.3Printer section

	specifications ........................	1-8
1.7.4	Functions .............................	1-9
2 Names of Parts ..................................		1-13
2.1 External View ...........................		1-13
2.1.1	Body (ADF type) ...............	1-13
2.1.2	Body (copyboard type) ......	1-14

2.1.3ADF (if equipped with ADF

functions) ...........................

1-16

2.2 Cross Section ...........................	1-17
2.2.1 Body ..................................	1-17

2.2.2ADF (if equipped with ADF

	functions) ...........................	1-18
3 Safety and Warnings ..........................		1-19
3.1	Safety of Laser Light ..........	1-19

3.1.1Safety of the Laser Scanner

Unit ....................................	1-19
3.1.2 CDRH Requirements .........	1-19

3.1.3Handling the Laser Scanner

	Unit ....................................	1-20
3.2	Safety of the Toner ...................	1-21
3.3	Storing and Handling the
	Cartridge ...................................	1-21

3.3.1Storing a Cartridge Before

Unpacking ..........................

1-21

3.3.2Storing or Handling the Cartridge After Unpacking . 1-22

3.3.2.1Storing After Unpacking 1-22

3.3.2.2Points to Note When

Handling the Cartridge .. 1-23

CHAPTER 2 USING THE MACHINE

1 Using the Machine ..............................			2-1	3 Service Mode ....................................		2-21
1.1	Control Panel .............................		2-1	3.1	Outline ......................................	2-21
2 User Mode ..........................................			2-5	3.2	Using Service Mode .................	2-23
2.1	User Mode Menu .......................		2-5	3.3	List of Service Mode Menus ....	2-24
2.2	User Report ..............................		2-18	3.4	Bit Switch Settings
2.2.1		Manually Generating a			(#1 SSSW) ...............................	2-32
		Report ................................	2-18	3.5	Menu Switch Settings
2.2.2		Automatically Generating			(#2 MENU) ..............................	2-45
		Reports (if equipped with fax		3.6	Numeric Parameter Setting
		functions) ...........................	2-19		(#3 NUMERIC Param.) ...........	2-47
	2.2.2.1 Memory Clear List ........		2-20	3.7	SPECIAL Setting
					(#4A SPECIAL) ......................	2-50
				3.8	NCU Setting (#4B NCU) .........	2-50

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CONTENTS

3.9	ISDN Setting (#4C ISDN) .......		2-50	3.21.6	MODEM NCU Test
3.10	Country/Region of Installation				(4: MODEM NCU) ...........		2-78
	(#5 TYPE) ................................		2-50	3.21.6.1		Relay Test ......................	2-78
3.11	Setting the Original Reading			3.21.6.2		Frequency Test ..............	2-79
	Functions (#6 SCANNER) ......		2-51	3.21.6.3		G3 Signal Transmission
3.12	Setting the Printer Parameters					Test ................................	2-79
	(#7 PRINTER) .........................		2-52	3.21.6.4 DTMF Signal Transmission
3.12.1		#1 SSSW Setting ...............	2-52			Test ................................	2-80
3.12.2		#2 NUMERIC Param.		3.21.6.5 Tonal/DTMF Signal
		Setting ................................	2-53			Reception Test ...............	2-80
3.12.3		#3 PRINT COUNT ...........	2-53	3.21.7	AGING Test
3.12.4		#4 PRINT RESET .............	2-53		(5: AGING TEST) .............		2-81
3.12.5		#5 MLT CLEANING ........	2-53	3.21.8	FACULTY (function) Test
3.13	PDL (#8 PDL) .........................		2-53		(6: FACULTY TEST) ........		2-81
3.14	Counter (#9 COUNTER) .........		2-54	3.21.9	BOOK Read Test
3.14.1		Counter ..............................	2-54		(8: BOOK TEST) ..............		2-87
3.14.2		Clearing the Counter		3.22 Service Report ..........................			2-88
		Readings ............................	2-55	3.22.1	Manually Generating
3.15	Generating a Report				Reports ...............................		2-88
	(#10 REPORT) .........................		2-55	3.22.1.1 SYSTEM (SERVICE)
3.16	Downloading					DATA LIST ..................	2-88
	(#11 DOWNLOAD) ................		2-55	3.22.1.2 SYSTEM DUMP
3.17	Clearing (#12 CLEAR) ............		2-56			LIST ..............................	2-89
3.18	ROM Indication (#13 ROM) ...		2-56	3.22.1.3 KEY HISTORY
3.19	Resetting the Contact Sensor					REPORT .......................	2-91
	Position (#14 CS SET) .............		2-56	3.22.1.4 COUNTER REPORT ...			2-92
3.20	Service Mode Default Setting ...		2-57	3.22.1.5		PRINT SPEC
3.21	Test Mode (TEST MODE) .......		2-67			REPORT .......................	2-93
3.21.1		Outline ...............................	2-67	3.22.2	Automatically Generated
3.21.2 List of Test Mode Items .....			2-68		Reports ...............................		2-93
3.21.3 D-RAM Test (1: DRAM) ..			2-75	3.22.2.1 Error TX Report
3.21.4 CCD Test (2: CCD TEST) . 2-76						(for service) ...................	2-94
3.21.5 PRINT Test (3: PRINT) .....			2-77	3.22.2.2		RX Report (for service)	2-95

CHAPTER 3 INSTALLATION

1	Selecting the Site ................................		3-1	2.5	Putting Paper in the Cassette .....	3-7
2	Unpacking and Installing the			2.6	Putting Paper in the Manual
	Machine ..............................................		3-2		Feed Tray ...................................	3-8
	2.1	Before Starting ...........................	3-2	2.7	Connecting the Interface Cable ..	3-9
	2.2	Installation Procedure ................	3-2	2.8	Connecting the Modular Cable
	2.3	Unpacking ..................................	3-3		(if equipped with fax functions)	3-9
	2.4	Fitting the Cartridge ...................	3-5	2.9	Connecting the Power Cord .....	3-10

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CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CONTENTS

2.10	Fitting the Delivery Tray ..........	3-10
2.11	Checking the Copy Images ......	3-10
2.12	Setting the Printer Functions ...	3-11
2.13	Setting Fax Functions (if equipped
	with fax functions) ...................	3-12

2.13.1	Setting the Date/Time
	(user mode) ........................	3-12
2.13.2 Setting the Dial Type ..........		3-13
2.13.3	Executing Communications
	Testing ................................	3-13
3 When Relocating the Machine ...........		3-14

CHAPTER 4 OPERATION

1 Basic Operation ..................................				4-1	5.2	Pickup Operation ......................			4-18
1.1	Reproduction Processes .............			4-1	5.2.1 Pickup from the Cassette ....				4-18
1.1.1		Outline .................................		4-1		5.2.1.1		Outline ..........................	4-18
1.2	Functional Construction ............			4-4		5.2.1.2		Retry Pickup .................	4-19
1.3	Outline of the Electrical					5.2.1.3 Detecting the Size of
	Circuitry .....................................			4-5				Paper .............................	4-19
1.3.1		Functional Block Diagram ..		4-5	5.2.2 Pickup from the Manual
1.3.2		Outlines of Functions ..........		4-6			Feed Tray ...........................		4-20
	1.3.2.1		Image Processor PCB .....	4-6		5.2.2.1		Outline ..........................	4-20
	1.3.2.2		DC Controller PCB ........	4-7		5.2.2.2		Retry Pickup .................	4-21
	1.3.2.3		Control Panel PCB .........	4-8		5.2.2.3 Detecting the Size of
	1.3.2.4		Power Supply PCB .........	4-8				Paper .............................	4-21
	1.3.2.5		Analog Processor PCB ...	4-9	5.3	Feeding Operation/Delivery
	1.3.2.6		Sensor PCB .....................	4-9		Operation .................................			4-22
	1.3.2.7		Laser Driver/BD PCB .....	4-9	5.3.1		Outline ...............................		4-22
	1.3.2.8		Main Motor/Scanner		5.3.2		Auto Delivery Control .......		4-22
			Motor Driver ...................	4-9	5.4 Reducing the Copying Speed ..				4-23
	1.3.2.9		Printer Controller PCB ....	4-9	5.4.1		Outline ...............................		4-23
	1.3.2.10		NCU PCB (if equipped		5.5	Detecting Jams .........................			4-24
			with fax functions) ........	4-10	5.5.1		Outline ...............................		4-24
	1.3.2.11		Modular Jack PCB		5.5.2		Types of Jams ....................		4-24
			(if equipped with fax		6 Fixing System ...................................				4-26
			functions) ......................	4-10	6.1	Outline .....................................			4-26
1.4	Power-On Sequence .................			4-11	6.2	Controlling the Fixing
1.5	Controlling the Main Motor ....			4-12		Operation .................................			4-27
1.5.1		Outline ...............................		4-12	6.2.1		Controlling the Fixing
2 Image Reading/Processing System ...				4-13			Temperature .......................		4-27
2.1	Outline .....................................			4-13	6.2.2		Controlling the Fixing
3 Laser Exposure System ....................				4-14			Film Bias ............................		4-29
3.1	Outline .....................................			4-14	6.2.3		Fixing Heater Safety
4 Image Formation System ..................				4-16			Mechanism .........................		4-29
4.1	Outline .....................................			4-16	6.2.4 Detecting a Fault in the
5 Pickup/Feeding/Delivery System .....				4-17			Fixing Assembly ................		4-29
5.1	Outline .....................................			4-17

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

vii

CONTENTS

7 Power Supply System .......................			4-31	8.2.1.3	Vanadium Lithium
7.1	Low Voltage Circuit ..................		4-31		Secondary Battery
7.1.1		Low Voltage Power Supply			(BAT2) ..........................	4-37
		Circuit ................................	4-31	8.2.2 Back-Up Data ....................		4-38
7.1.2		Protective Functions ..........	4-33	8.2.2.1	Types of Data ................	4-38
7.2	High-Voltage Power Supply			8.2.2.2 Printing the Backup Data
	Circuit ......................................		4-33		List ................................	4-40
7.3	Controlling the ESS			9 ADF (if equipped with ADF
	Mechanism ...............................		4-33	functions)	..........................................	4-41

7.3.1		Outline ...............................		4-33	9.1	Outline .....................................		4-41
7.3.2		Operation ...........................		4-33	9.2	Picking Up and Moving
8 Others ................................................				4-34		Originals ...................................		4-42
8.1	Fan		...........................................	4-34	9.2.1		Outline ...............................	4-42
8.1.1		Outline ...............................		4-34	9.2.2 Moving Down the Original
8.2	Back ....................-Up Batteries			4-35			Pickup Roller and Moving Up
8.2.1		Back .............-Up Function		4-35			the Original Stopper ..........	4-43
	8.2.1.1 ..........................		Outline	4-35	9.3	Detecting an Original Jam .......		4-44
	8.2.1.2		Lithium Battery		9.3.1		Outline ...............................	4-44
		..........................	(BAT1)	4-35	9.3.2		Types of Jams ....................	4-44

CHAPTER 5 MECHANICAL SYSTEM

1 Points to Note When Disassembling/As-

sembling the Machine .........................		5-1
2 Disassembly ........................................		5-3
2.1 Externals/Auxiliary System .......		5-3
2.1.1 External Covers ...................		5-3
2.1.1.1 Removing the Left Cover/
Rear Cover ...........................		5-4
2.1.1.2	Removing the Right
	Cover ..............................	5-4
2.1.1.3	Removing the Front
	Cover ..............................	5-5
2.1.1.4	Removing the Delivery
	Cover ..............................	5-5
2.1.1.5	Removing the Delivery
	Upper Cover/Delivery
	Rear Cover ......................	5-6
2.1.1.6	Removing the Cartridge
	Cover ..............................	5-6
2.1.1.7	Removing the Upper
	Cover ..............................	5-7
2.1.1.8	Removing the Right
	Door ................................	5-8

2.1.2Removing the Control

Panel ....................................

5-8

2.1.3Removing the Copyboard

Glass ..................................

5-10

2.1.4Removing the Main Motor

Unit ....................................	5-10
2.1.5 Remove the Fan .................	5-14

2.1.6Removing the Reader Unit

	Slide Detecting Switch ......	5-16
2.2 PCBs ........................................		5-17
2.2.1	Removing the Image
	Processor PCB ...................	5-17
2.2.2	Removing the Analog
	Processor PCB ...................	5-17

2.2.3Removing the Sensor

PCB ....................................

5-20

2.2.4Removing the DC Controller

PCB/Power Supply PCB ... 5-21

2.2.5Removing the Printer

Controller PCB ..................

5-25

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CONTENTS

2.2.6 Removing the NCU PCB				2.7.3	Removing the Delivery
		(if equipped with fax			Sensor ................................		5-50
		functions) ...........................	5-25	2.8 ADF System (if equipped with
2.2.7 Removing the Modular Jack				ADF functions) ........................			5-51
		PCB ....................................	5-26	2.8.1	Externals/Auxiliary Control
2.3	Original Reading/Processing				System ...............................		5-51
	System ......................................		5-27	2.8.1.1		Removing the ADF .......	5-51
2.3.1		Removing the Contact		2.8.1.2		Removing the ADF
		Sensor ................................	5-27			Drive Unit .....................	5-53
2.3.2 Removing the Reader Motor				2.8.1.3		Removing the ADF
		Drive Unit ..........................	5-28			Motor Unit ....................	5-54
2.3.3		Removing the Reader		2.8.1.4 Removing the Slide Guide
		Unit ....................................	5-30			(front, rear) ....................	5-55
2.4	Laser Exposure System ............		5-32	2.8.1.5		Mounting the Slide Guide
2.4.1 Removing the Laser Scanner						(front, rear) ....................	5-56
		Unit ....................................	5-32	2.8.2	Pickup System ...................		5-57
2.5	Image Formation System .........		5-34	2.8.2.1		Removing the Separation
2.5.1 Removing the Transfer Charging						Roller Unit ....................	5-57
	Roller .......................................		5-34	2.8.2.2		Removing the Original
2.6	Pickup/Feeding System ...........		5-35			Pickup roller/Original
2.6.1		Removing the Cassette				Separation roller ............	5-59
		Pickup Roller .....................	5-35	2.8.2.3		Removing the Original
2.6.2		Removing the Cassette				Sensor/Registration
		Pickup Solenoid .................	5-37			Sensor ...........................	5-59
2.6.3 Removing the Manual Feed				2.8.2.4		Removing the Separation
		Tray (upper) .......................	5-39			Pad ................................	5-60
2.6.4 Removing the Manual Feed				2.8.2.5		Removing the ADF
		Tray (lower) .......................	5-39			Registration Roller ........	5-61
2.6.5 Removing the Manual Feed				2.8.3	Feeding System ..................		5-63
		Pickup Roller .....................	5-40	2.8.3.1		Removing the White
2.6.6		Removing the Separation				Roller ............................	5-63
		Pad .....................................	5-41	2.8.3.2		Removing the Feeding
2.6.7 Removing the Manual Feed						Outside Guide ...............	5-64
		Pickup Solenoid/Manual		2.8.3.3		Removing the Feed
		Feed Tray Paper Sensor .....	5-41			Roll ...............................	5-65
2.6.8		Removing the Vertical Path		2.8.3.4		Removing the Original
		Roller .................................	5-42			Feed Roller ....................	5-66
2.6.9		Removing the Registration		2.8.4		Delivery System ............	5-67
		Roller Unit .........................	5-45	2.8.4.1		Removing the Delivery
2.7	Fixing System ..........................		5-47			Stacking Tray/Original
2.7.1		Removing the Fixing				Delivery Roller ..............	5-67
		Assembly ...........................	5-47	2.8.4.2		Removing the Original
2.7.2 Removing the Fixing Film Unit/						Delivery Sensor ............	5-68
		Fixing Pressure Roller .......	5-49

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

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CONTENTS

CHAPTER 6 MAINTENANCE AND INSPECTION

1 Periodically Replaced Parts ................		6-1	4.3.6	Transfer Guide .....................	6-5
2 Durables	..............................................	6-1	4.3.7	Transfer Charging Roller .....	6-5
3 Scheduled Servicing Chart .................		6-1	4.3.8	Separation Static
4 Cleaning	..............................................	6-2		Eliminator ............................	6-5
4.1 Cleaning by the User			4.3.9	Paper Path ............................	6-5
(machine) ...................................		6-2	4.3.10	Fixing Inlet Guide ...............	6-5
4.1.1 Cleaning the Fixing Pressure			4.3.11	Fixing Pressure Roller .........	6-5
	Roller ...................................	6-2	4.3.12	Delivery Roller ....................	6-6
4.1.2	Other Cleaning .....................	6-2	4.3.13	Back of Copyboard Glass
4.2 Cleaning by the User (ADF) ......		6-3		(Back of Shading Plate) .......	6-6
4.2.1 Cleaning the White Roller ...		6-3	4.4 Cleaning at Time of a Service
4.2.2	Other Cleaning .....................	6-3	Visit (ADF) ................................		6-7
4.3 Cleaning at Time of a Service			4.4.1	Original Pickup Roller .........	6-7
Visit (machine) ...........................		6-4	4.4.2	Original Separation Roller ...	6-7
4.3.1 Selfoc Lens Array of the			4.4.3	Original Separation Pad .......	6-7
	Contact Sensor .....................	6-4	4.4.4	ADF Registration Roller ......	6-7
4.3.2	Cassette Pickup Roller .........	6-5	4.4.5	Original Feed Roller ............	6-7
4.3.3	Manual Feed Pickup		4.4.6	Original Delivery Roller ......	6-7
	Roller ...................................	6-5	4.4.7	Copyboard Glass
4.3.4	Separation Pad .....................	6-5		(Original Reading Area) ......	6-8
4.3.5	Registration Roller ...............	6-5

CHAPTER 7 TROUBLESHOOTING

1 Standards and Adjustments .................

7-1

1.1Checking Against the Standards 7-1

1.1.1Checking the Pressure (nip) of

the Fixing Pressure Roller ...	7-1
1.2 Making Adjustments ..................	7-3

1.2.1Making Adjustments When

Replacing Major Parts ..........

7-3

1.2.2Preparing a Test Sheet for

Adjustment ...........................

7-4

1.2.3Adjusting the Mechanical

Systems ................................	7-5
1.2.4 Adjusting the Electrical
Systems ................................	7-5
1.2.4.1 Contact Sensor LED Inten-
sity Auto Adjustment ......	7-5

1.2.4.2Leading Edge Read Start

Position Adjustment ........

7-6

1.2.4.3Left/Right Edge Read Start

Position Adjustment .......	7-7
1.3 Making Adjustments (ADF) ......	7-8

1.3.1Items of Adjustment and

Sequence of Work ................

7-8

1.3.2Preparing a Test Sheet for

Adjustment ...........................

7-8

1.3.3Adjusting the Mechanical

Systems ................................	7-9
1.3.3.1 Removing the Skew ........	7-9

1.3.3.2Left/Right Registration

Adjustment ....................

7-10

1.3.4Adjusting the Electrical

Systems ..............................

7-12

1.3.4.1Registration Arch Auto

Adjustment ....................

7-12

1.3.4.2Original Read Position

Adjustment ....................

7-12

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CONTENTS

1.3.4.3Original Speed

	Adjustment ...................	7-13
1.3.4.4	Leading Edge Read Start
	Position Adjustment .....	7-14
1.3.4.5	Trailing Edge Read End
	Position Adjustment .....	7-15

1.4When Replacing a Component 7-16

1.4.1When Replacing the Image

Processor PCB ...................		7-16
1.4.1.1	Before Starting the
	Work .............................	7-16
1.4.1.2	After Finishing the
	Work .............................	7-17

1.4.2When Replacing the

		NCU PCB ..........................	7-17
2. Troubleshooting ................................			7-18
2.1	Making Initial Checks ..............		7-18
2.1.1		Site Environment ...............	7-18
2.1.2		Checking the Cartridge ......	7-18
2.1.3		Checking the Paper ............	7-18
2.1.4		Others ................................	7-18
2.2	Troubleshooting Flow Chart ....		7-19
2.3	Making Checks in Response
	to an Image Fault ......................		7-20

2.3.1Checking the Originals Against

the Symptom ......................

7-20

2.3.2Copyboard Glass and White

Sheet ..................................	7-20
3 Troubleshooting Image Faults ..........	7-21
3.1 Troubleshooting Procedure for
Image Faults .............................	7-21
3.1.1 The output is too light. ......	7-22
3.1.2 The output is too dark. .......	7-24
3.1.3 The output is foggy
vertically. ...........................	7-25

3.1.4The output has fuzzy, black

vertical lines. ......................

7-25

3.1.5The output is foggy

horizontally. .......................

7-26

3.1.6The output has fuzzy, black

horizontal lines. .................

7-26

3.1.7The output has black lines

(vertical). ............................

7-27

3.1.8The output has black lines

(horizontal). .......................

7-27

3.1.9The output has white spots

		(vertical). ............................	7-27
3.1.10		The output has white lines
		(vertical). ............................	7-27
3.1.11		The output has white spots
		(horizontal). .......................	7-28
3.1.12		The output has white lines
		(horizontal). .......................	7-28
3.1.13 The output is soiled. ..........			7-29
3.1.14		The back of the output is
		soiled. .................................	7-30
3.1.15		The output has a fixing
		fault. ...................................	7-31
3.1.16		The output has left/right
		displacement. .....................	7-32
3.1.17		The output has a blurry
		image. ................................	7-32
3.1.18		The output has poor sharpness
		(out of focus). ....................	7-33
3.1.19 The output is blank. ...........			7-34
3.1.20 The output is solid black. ..			7-36
4 Troubleshooting Malfunctions .........			7-37
4.1	Troubleshooting Malfunctions
	(service error) ...........................		7-37
4.2	Troubleshooting Malfunctions
	(other than service error) .........		7-41
4.2.1		Power is absent. .................	7-41
4.2.2 The LCD fails to operate. ..			7-41

4.2.3The contact sensor fails to

move. .................................

7-42

4.2.4The contact sensor LED fails

to go ON. ...........................

7-42

4.2.5The speaker fails to generate

sound. ................................

7-43

4.2.6The message “INSTALL CARTRIDGE” fails to go

OFF. ...................................

7-43

4.2.7The message “SUPPLY REC. PAPER” fails to go OFF.

(cassette) ............................

7-44

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

x i

CONTENTS

4.2.8The message “SUPPLY REC. PAPER” fails to go OFF.

(manual feed tray) ..............

7-44

4.2.9The message “REC. PAPER

JAM” fails to go OFF. ........

7-45

4.2.10The message “PLATEN IS OPEN CLOSE THE PLATEN”

fails to go OFF. ..................

7-46

4.3Troubleshooting Malfunctions (if equipped with ADF

functions) .................................		7-47
4.3.1	Original pickup fails. .........	7-47
4.4 Troubleshooting Malfunctions
(printer functions) ....................		7-48
4.4.1	Printing fails to start ..........	7-48

4.4.2Printing stops in the

middle ................................

7-48

4.5 Troubleshooting

(faults unique to models equipped

with fax functions) ...................

7-50

4.5.1Troubleshooting

	Communication Faults .......	7-50
4.5.2	Service Error Code
	Output ................................	7-52
4.5.3	Error Codes ........................	7-52

4.5.3.1Transmission Level (ATT): No.07 of Service Soft Switch

#2 MENU .....................

7-52

4.5.3.2NL Equalizer: No.05 of Service Soft Switch #2

MENU ..........................

7-52

4.5.3.3Transmission Page Timer: SW12 of Service Soft Switch

#1 SSSW .......................

7-52

4.5.3.4 T0 Timer: No.10 of Service

Soft Switch #3 NUMERIC

param. ...........................	7-52
4.5.3.5 T1 Timer: No.11 of Service
Soft Switch #3 NUMERIC
param. ...........................	7-53

4.5.3.6RTN Signal Transmission Condition: No. 02, 03, and 04 of Service Soft Switch #3

NUMERIC param. ........

7-53

4.5.3.7 Echo Remedy ................

7-53

4.5.3.8Echo Protect Tone: SW03

bit 1 of Service Soft
Switch #1 SSSW ..........	7-53

4.5.3.9 Number of Final Flag

Sequences: SW04 bit 2 of

Service Soft Switch #1

SSSW ............................	7-53
4.5.3.10 Subaddress ....................	7-54
4.5.3.11 Password .......................	7-54
4.5.3.12 Signals ..........................	7-54
4.5.3.13 Timer .............................	7-55
4.5.4 How to Record the
Protocol ..............................	7-56

4.5.5Causes and Remedies for User

Error Codes ........................

7-57

4.5.6Causes and Remedies for

	Service Error Codes ...........	7-62
4.5.7 Common Faults .................		7-82
5 Troubleshooting Feeding Faults .......		7-83
5.1	Outline .....................................	7-83
5.2	Paper Jams ...............................	7-84

5.2.1Pickup Assembly

(cassette) ............................

7-84

5.2.2Pickup Assembly (manual feed

	tray) ....................................	7-86
5.2.3	Feeding Assembly .............	7-88
5.2.4	Fixing Delivery
	Assembly ...........................	7-90

5.2.5Checking the Rotation of the

Rollers and Gears ..............

7-91

5.2.5.1Checking the Rotation of the Cassette Pickup Roller and the Vertical Path

Roller ............................

7-91

5.2.5.2Checking the Rotation of the Registration Roller and the Gear for the Photosensitive

		Drum .............................	7-91
5.3	Original Jams (if equipped with
	ADF functions) ........................		7-92
5.4	Feeding Faults ..........................		7-93
5.4.1		Double Feeding .................	7-93
5.4.2		Wrinkles .............................	7-94

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CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CONTENTS

5.5Faulty Feeding of Originals (if equipped with ADF

functions) .................................		7-95
5.5.1	Double Feeding .................	7-95
5.5.2	Skew ..................................	7-95
6 Arrangement of the Electrical Parts ..		7-96
6.1 Checking the
Photointerrupters ......................		7-96
6.2 Arrangement and Functions of
Electrical Components .............		7-98
6.2.1	Solenoids, Motors, Fans ....	7-98
6.2.1.1 Body .............................		7-98

6.2.1.2ADF (if equiped with ADF functions) ...................... 7-99

APPENDIX

1	General Timing Chart ........................	A-1
2	General Circuit Diagram ....................	A-3
3	List of Special Tools ..........................	A-5
4	List of Solvents and Oils ...................	A-6

6.2.2 Sensors .............................	7-100
6.2.2.1 Body ...........................	7-100

6.2.2.2ADF (if equiped with ADF

	functions) ....................	7-101
6.2.3	Others ..............................	7-102
6.2.4	PCBs ................................	7-104

6.3Variable Resistors, Light Emitting Diodes (LED), and Check Pins by

PCB ........................................		7-106
6.3.1	Image Processor PCB ......	7-106
6.3.2	DC Controller PCB .........	7-107

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

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CHAPTER 1

PRODUCT OUTLINE

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

		CHAPTER 1 PRODUCT OUTLINE

1 Specifications

1.1 Type
Item	Specifications

Body	Desk top (ADF standard type, copyboard standard type)
Copyboard glass	Fixed
Light source	LED
Lens	CIS (contact sensor)
Photosensitive medium	OPC drum (30-mm dia.)
1.2 Mechanisms
Item	Specifications

Reproduction	Indirect electrostatic
Charging	Roller contact
Exposure	Semiconductor laser
Copy density adjustment	Auto or manual
Development	Dry, 1-component toner projection
Pickup	Cassette:	1 cassette
	Multifeeder:	1 feeder
Transfer	Roller transfer
Separate	Static (static eliminator) + curvature
Cleaning	Rubber blade
Fixing	SURF (on-demand)

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1 - 1

CHAPTER 1 PRODUCT OUTLINE

1.3 Functions

Item	Specifications
Original type	Sheet, book, 3-D object (2 kg max.)
Maximum original size	A4 (297 × 210 mm / 11.7" × 8.3"), LGL (356 × 216 mm / 14.0" × 8.5")
Reproduction ratio	2R2E
Direct	1:1.000
Reduce I	1:0.500
Reduce II	1:0.707
Enlarge I	1:1.414
Enlarge II	1:2.000
Zoom	50% to 200% (1% increments)
Wait time	8.5 sec (after plug in) / 1.0 sec (after pressing Energy Saver key)
First copy time	21.5 sec (after plug in)
	18 sec (after pressing Energy Saver key)
Continuous reproduction	99 pages max.
Reproduction size
250-sheet cassette	A4
Manual feed tray	Width:	76.2 to 216 mm (3.0" to 8.5")
	Length: 127 to 356 mm (5.0" to 14.0")
	Weight:	56 to 128 g/m2
Paper type
250-sheet cassette	Plain paper (64 to 80 g/m2)
Manual feed tray	Transparency, label, tracing paper, postcard, thick paper (to 128
	g/m2), envelope
Cassette	Claw separation, front loading
Manual feed tray capacity	10 mm deep, (about 100 sheets of 80 g/m2 paper)
Delivery tray capacity	100 sheets max.
Non-image width	Leading edge: 3.0 ± 2.0 mm (0.12" ± 0.08"), left/right edge: 2.5 ±
	1.5 mm (0.10" ± 0.06")

1 - 2

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CHAPTER 1 PRODUCT OUTLINE

Item		Specifications
AE		Yes
Image mode		Yes (text, text/photo, photo)
Toner save mode		Yes
Special mode		Yes: Tracing paper mode, transparency mode, special paper1
		mode, special paper2 mode
Auto power-off		No
Power save mode		Yes (manually ON/OFF, auto OFF after specific time, auto ON
		after fax reception/print data reception)
N-on-1		Yes (in some functions, 2-on-1)
1-on-N memory copy		Yes
Auto copy start		Yes
Jam recovery		Yes
Auto clear		Yes
Date/time set		Yes
Weekly timer		Yes
Toner level detection		Yes
Cassette paper level detection		Yes
LGL size detection		Yes

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1 - 3

CHAPTER 1 PRODUCT OUTLINE

1.4 Others

Item	Specifications
Operating environment
Temperature range	0° to 35°C / 32° to 95°F
Humidity range	35% to 85%
Atmospheric pressure	0.61 to 1.01 hPa (0.6 to 1 atm)
range
Power supply	230V (50/60Hz)
Serial number	QTJxxxx	QTKxxxx		TTGxxxx	TTHxxxx
	UGAxxxx	UHAxxxx		UIAxxxx	ULAxxxx
	UUKxxxx	UUMxxxx		UUUxxxx	UUVxxxx
	UUWxxxx	UUXxxxx		UUYxxxx	UUZxxxx
Power consumption
Maximum	780 W or less
Standby	16 Wh (approx.; reference only)
Operation	280 Wh (approx.; reference only)
Noise
Standby	Copyboard type:		40 dB or less (impulse mode)
	ADF type:		40 dB or less (impulse mode: reference)
Copying	Copyboard type:		66 dB or less (fast mode)
	ADF type:		69 dB or less (fast mode: reference)
Ozone	0.05 ppm (Ave.)
(after 50000 pages)
Dimensions
Width	Copyboard type: 475 mm (18.7"), ADF type: 475 mm (18.7")
Depth	Copyboard type: 442 mm (17.4"), ADF type: 442 mm (17.4")
Height	Copyboard type: 295 mm (11.6"), ADF type: 352 mm (13.9")
Weight	Copyboard type: 20.5 kg
	ADF type:	22.6 kg
Consumables storage
Paper	Keep wrapped to avoid humidity.
Toner	Avoid direct sunshine, and store between 0° and 35°C / 32°
	and 95°F, between 35% and 85%.

1 - 4

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CHAPTER 1 PRODUCT OUTLINE

1.5 Copying Speed

Ratio	Size			Paper	copies/min
				size	Cassette	Manual
						feed tray*1
Direct	A4	(210 × 297mm /	8.3" × 11.7")	A4	12	12
	A5	(149 × 210mm /	5.9" × 8.3")	A5	-	13
Reduce I (50.0%)	A4R → postcard			postcard	-	6
II (70.7%)	A4R → A5R			A5	-	1 3
Enlarge I (141.4%)	A5R → A4R			A4	1 2	12
II (200.0%)	postcard → A4R			A4	1 2	12

*1: If the manual feed tray is in use, the copying speed is indicated assuming that the paper size setting is correct.

The machine performs 3-step copying speed reduction control designed to prevent cracking of the fixing heater, otherwise possibly occurring as a result overheating of the ends of the fixing assembly. (See 5.4 of Chapter 4.)

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1 - 5

CHAPTER 1 PRODUCT OUTLINE

1.6 ADF (if equipped with ADF functions)

Items	Specifications
Pickup	Auto pickup/delivery (top separation by double-pad)
Original type	Single-sided sheet (50 to 128 g/m2)
Original size	A4R, B5R, A5R, B6, LGL, LTRR, STMTR
	Length: 128 to 356 mm (5" to 14"), width: 139 to 216 mm (5.5" to
	8.5")
Original orientation	Face-down
Original position	Center reference
Original processing mode	From single-sided to single-sided
Original reading	Stream reading
Stack	30 sheets or less (if A4/LTR or smaller)
	15 sheets or less (if LGL)
Mixed original sizes	Yes (only if of the same paper configuration)
Original AE detection	No
Original size recognition	No
Stamp	No
Power supply	From host (5 VDC and 24 V)
Operating environment	Same as host

The machine may not be able to handle the following types of originals:

•original with a carbon back

•original made of multiple layers (pasted, bound)

•original with a cut-off, 5 or more holes, or tear

•original with a clip, adhesive tape, or glue

•original with curling, wrinkling, or appreciable bending

•transparency

Advise the user to remove as much curling as possible, if any, and place the original in the original tray so that the side with the curling is the trailing edge.

1 - 6

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CHAPTER 1 PRODUCT OUTLINE

1.7 FAX (if equipped fax functions)

1.7.1 Communications specifications

Applicable lines

Analog line (one line)

• PSTN (Public Switched Telephone Network)

Transmission method

Half-duplex

Transmission control protocol

ITU-T T.30 binary protocol/ECM protocol

Modulation method
G3 image signals	ITU-T V.27ter (2.4kbps, 4.8kbps)
	ITU-T V.29 (7.2kbps, 9.6kbps)
	ITU-T V.17 (14.4kbps, 12kbps, TC9.6kbps, TC7.2kbps)
G3 procedure signals	ITU-T V.21 (No.2) 300bps

Transmission speed

14.4k, 12k, TC9.6k, TC7.2k, 9.6k, 7.2k, 4.8k, 2.4kbps With automatic fallback function

Coding

MH, MR, MMR, JBIG

Error correction

ITU-T ECM

Canon express protocol

None

Transmission output level from 0 to -15 dBm

Minimum receive input level

-43 dBm

Modem IC

CONEXANT FM214

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1 - 7

CHAPTER 1 PRODUCT OUTLINE

1.7.2 Scanner section specifications

Scanning method

Contact sensor scanning method

Scanning line density
Horizontal:
Standard/Fine/Superfine	203.2 dpi (8 dots/mm)
Ultrafine	406.4 dpi (16 dots/mm) (Interpolated)
Vertical:
Standard	97.79 dpi (3.85 lines/mm)
Fine	195.58 dpi (7.7 lines/mm)
Superfine/Ultrafine	391.16 dpi (15.4 lines/mm)
Scanning density adjustment
Light, Standard, Dark:	The density level of each mode can be selected
	by the user mode menu.

Half tone

64-gradation error diffusion system

1.7.3 Printer section specifications

Printing resolution

600dpi × 600dpi

Reduction for reception

Fixed reduction (75%, 90%, 95%, 97%)

Auto reduction (70~100%)

1 - 8

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CHAPTER 1 PRODUCT OUTLINE

1.7.4 Functions

STAMP

None

FAX/TEL switching

Method	CNG detection
Message	None
Pseudo CI	None

Answering machine connection

Yes (Telephone answering priority type)

CNG detection

DPRD

Yes

Polling

Polling transmission

None

Polling reception

Receives from a fax in automatic transmission mode

One touch locations Max. 12

Confidential reception

None
Confidential transmission
None
Remote reception
Method	ID call# (ID input method)
Remote ID (with ID call#)	2 digits (Default : 25)
Memory reception
Yes

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1 - 9

CHAPTER 1 PRODUCT OUTLINE

Auto dialing
Telephone number digits	Average 39 digits
One-touch dial	Max. 12
Coded speed dial	Max. 100
Group dial	Max. 111 (One-touch : 11, Coded speed dial : 100)
Redial	Numeric button redial function (max. 120 digits)
Delayed transmission
Locations	Max. 122 (One-touch : 12, Coded speed dial : 100)
	Numeric button: 10)
No. of reseruation	Max. 20
Broadcast transmission
Locations	Max. 122 (One-touch : 12, Coded speed dial : 100)
	Numeric button: 10)
Group button addresses	Max. 111 (One-touch : 11, Coded speed dial : 100)
Relay broadcasting originating
None
Relay broadcasting
None
Closed network
None
Direct mail prevention
None
Dual access
File No. of reservation	Max. 21 files

1-10

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

CHAPTER 1 PRODUCT OUTLINE

Activity management a) User report

Activity report

(Every 20 transactions) TX/RX report

1-touch spd dial list Coded speed dial list Group dial list Memory clear list User data list

Multi activity report Document memory list

b) Service report System data list System dump list Key history report Counter report Print spec report

Transmitting terminal identification

Items	Time, telephone No. (max 20 digits), senders ID, address,
	number of transmitted pages (max 3 digits)
Address	Can be registered with one-touch/ coded speed dial keys
	(16 characters)
Senders ID	20 characters (1 name)
Program key
None
Redial
Interval	2 min. (from 2 to 99 min. can be selected in user data)
Count	2 times (from 1 to 10 times can be selected in user data)
Memory backup
Backup contents	dial registration data, user data, service data, time
Backup IC	128 Kbyte SRAM
Backup battery	Lithium battery 3.0 V DC / 560 mAh
Battery life	Approx. 5 years

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

1-11

CHAPTER 1 PRODUCT OUTLINE

Image data backup
Backup contents	Memory reception, delayed transmission
	and broadcast transmission image data, activity
	management report
Backup IC	8 Mbyte SDRAM
Backup coding method	JBIG
Backup battery	Rechargeable vanadium lithium battery 3.0V DC/ 50 mAh
Battery life	40 cycles with 100% discharge
	(Temperature 77°F (25°C))
Time
precision	±60 sec per month

The foregoing specifications are subject to change for product improvement.

1-12

CANON SmartBase PC1210D/1230D/1270D REV. 1 MAR. 2002

+ 376 hidden pages

Canon SmartBase PC1210D, SmartBase PC1230D, SmartBase PC1270D Service Manual

CONTENTS

CHAPTER 1

1 Specifications