Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
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This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.
Synergy 3500 |
User |
Digital Cordless Telephone Answering |
Guide |
with Caller Display* and Call Waiting*
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Please open this page for an ‘at a glance’ guide to your Synergy 3500
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Please open this page for a further
‘at a glance’ guide to your Synergy 3500
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
At a glance
Volume buttons
Use to adjust the handset earpiece speech volume (see page 19) and handset and base ringer volume, see pages 25 and 28.
Also used to access the redial and calls list and scroll through the directory, menu options, redial and calls list.
Di
g
it
a
l
Clarity
Red light
To indicate that
the phone is ringing or in use.
Liquid Crystal
Display
Display shows you incoming caller’s details, the name and/or number you have dialled, and the status of the handset.
to
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pages
button
a
PBX and BT see pages 60
switch
see page 18.
Se |
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fre |
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Menu
DEF
3
MN
O
6
WX
Y
Z
Co n f
Int
using mode,
in the
-30.
Phonebook button
Use to access the 50 names and numbers stored in the phonebook,
1
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Base
Skip backward
Lets you skip backwards through your messages and memos, see page 44.
Also allows you to switch the audible message alert on or off, see page 37.
Allows you to select your Answer and Record outgoing message, see page 40.
Answer on/off
Switches the answering machine on
Ans.
and off, see page 36. on
off
Also allows you to select your outgoing message, see page 40.
Delete
Deletes recorded messages and memos, see page 44.
light (Red)
to indicate when the on the base
Power/In Use light (Green)
Flashes when the handset is in use. Remains on to indicate mains power.
Del
Page button
Press to page the handset, see page 24.
page 43.
forward
44.
to set see
Vol. |
select |
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your |
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Indicates when |
machine |
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is on or off and |
on |
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plus how many |
been left. |
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See page 35. |
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2
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Explanation of the display icons
Standby screen |
EXT |
HS1 |
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INT |
Displays the number of |
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the handset at all times. |
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SYNERGY |
HS1 |
Icon |
Steady |
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Flashing |
EXT |
External line in use |
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Incoming call |
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INT |
Internal call |
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Internal call from another handset |
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In calls list |
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New call received in calls list |
EXT |
3 way conversation in progress |
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INT |
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Battery exhausted |
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station In handsfree mode
Answering machine is switched on
3
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Quick Guide
Information for the handset settings
Function |
Button combination |
Answer a call/End a call
Make a call
Redial a number |
Redial |
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Store a number in the |
Menu |
Menu |
Menu |
Vol |
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enter the name |
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Calls |
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memory |
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Menu |
the telephone number |
Menu
enter
Dial a number in the memory
Redial
Vol
Vol
Calls
Adjust the earpiece volume
Secrecy on/off
Transfer call to another handset
Three way conversation
Access to redial list
Access to calls list
Set handset ringer volume
Set base unit ringer volume
During a call, press the |
Redial |
Vol |
during a |
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Calls |
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call until the required |
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During a call, press |
Secrecy |
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to switch off. |
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Int |
enter handset number |
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Int |
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Redial |
Redial |
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keep pressing to scroll. |
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Vol |
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Redial |
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keep pressing to scroll. |
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Calls |
Vol |
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Menu |
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Vol |
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Vol |
HANDSET |
Vol |
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RING VOL |
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Menu |
Redial |
Vol |
to select volume |
Menu |
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Menu |
Vol |
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SETUP |
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BASE VOL |
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Calls |
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Redial |
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Vol |
Calls to select volume |
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Important
*If the handset is sitting in the base when a call comes in, you can pick it up
and answer it automatically without pressing the button.
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Quick Guide
Information for the answering machine settings
Function |
Button combination |
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Switch answering machine |
Press and release |
Ans. |
ON/OFF from the base |
on |
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off |
Record own Answer and Record outgoing message using the handset
Menu |
Menu |
then press
TUV
8
Con f
DEF
3
After tone speak message
Record own Answer Only outgoing message using the handset
Menu |
Menu |
then press
TUV
84
Con f
GHI
After tone speak message
Set answer mode:
using the base
using the handset
Play new messages:
using the base
using the handset
Ans.
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on |
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Press and hold |
off when you hear, “Please |
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select outgoing message”, release button. |
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To set Answer and Record, press |
Skip |
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To set Answer Only, press |
Skip |
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Menu |
Menu |
T |
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8 |
UV |
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for Answer and |
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Record or |
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NO |
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Play |
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Menu |
Menu |
A |
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BC |
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2 |
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Record memo message using the handset
Menu |
Menu |
P |
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QR |
after tone speak memo |
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7 |
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message then press |
C |
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on |
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f |
Adjust base unit |
To increase |
loudspeaker volume from |
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the base |
To decrease |
Vol.
Vol.
5
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Menu Structure
TAM MENU |
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TAM MENU |
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(Flashes on display when in TAM menu.) |
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This is a handset |
See page 46 ‘Using the Synergy 3500 |
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announcement menu. |
answering machine via the handset’. |
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Phonebook |
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Add |
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Delete |
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Modifiy |
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Setup |
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Base Vol |
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Handset 1.....5 |
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Vol Off |
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Base Mel |
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Melody 1.....5 |
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Sel Base |
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Base 1.....4 |
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Del H/S |
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PIN? |
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Handset 1.....5 |
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PIN Code |
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PIN? |
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New PIN |
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Retype |
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On |
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Select |
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Base |
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Handset 1.....5 |
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Dial Mode |
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Tone |
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Pulse |
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Recall |
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Recall 1 |
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Recall 2 |
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PABX |
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PBX1 |
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PIN? |
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PBX2 |
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PIN? |
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Pause |
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3 Sec |
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5 Sec |
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Default |
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PIN? |
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Cont...... |
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6
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Handset |
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Beep |
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Keytone |
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On or Off |
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Low Batt |
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Ring Vol |
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Volume 1.....5 |
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Vol Off |
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Ear Vol |
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Ear Vol 1.....5 |
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Int Mel |
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Ext Mel |
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Melody 1.....5 |
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Auto Ans |
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Name |
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Language |
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English |
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Francais |
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Deutsch |
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Nederl |
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Italiano |
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Portuges |
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Norsk |
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Dansk |
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Svenska |
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Suomi |
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Register |
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BS 1234 |
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PIN? |
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Important. If you make a mistake you can return to the previous menu heading by pressing the button. If you press and hold the button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed the handset will automatically return to the standby screen.
7
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
In this guide
Note
There is a detailed INDEX at the end of this guide, see page 62.
At a glance
Handset
Base
Display icons
Quick Guide
Menu structure
Introduction
Unpacking your
Synergy 3500
For your records
Safety information
Setting up
Plan the location
Using the telephone
Making and receiving calls Call timer
Handsfree Redial Secrecy
Name and number Phonebook Paging handsets
Handset settings
Base settings
Caller Display and Call Waiting
Using Caller Display Calls list
Call Waiting
Setting up and personalising your answering machine
Message display on the base station Answer delay
Audible message alert
Outgoing messages |
38 |
1Using the Synergy 3500 answering
2 |
machine via the base unit |
43 |
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3 |
Call screening |
45 |
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4-5 |
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Using the Synergy 3500 answering |
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6-7 |
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9 |
machine via the handset |
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Memos |
48 |
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10 |
Call screening/Call intercept |
49 |
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Remote access |
50 |
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10 |
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Time saver |
51 |
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12 |
Operating the answering machine |
51 |
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Using Synergy 3000 |
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18 |
additional handsets and bases |
53 |
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Internal calls |
55 |
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18 |
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Transferring calls |
55 |
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18 |
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Three-way conversation |
55 |
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20 |
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Help |
57 |
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20 |
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General information |
59 |
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21 |
Guarantee |
59 |
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Technical information |
60 |
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Switchboard compatibility |
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25 |
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Switchboard external line |
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access code |
60 |
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31 |
Recall |
60 |
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Index |
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31 |
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33 |
Note |
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35 |
In this user guide, we’ve included |
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helpful tips and useful notes. They |
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8
INTRODUCTION
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Introduction
Your Synergy 3500 has been designed for ease of use and made to the high standards set by BT
Please read the instructions carefully before use and keep this user guide for future reference.
DECT
By purchasing the Synergy 3500 you now own a product which combines the advantages of cordless operation with the performance of a high quality corded telephone. It complies with the Digitally Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.
You can use up to 5 handsets with your Synergy 3500 base station without the need for additional wiring.
This user guide applies to both single and multiple handset systems. The internal call functions described in this guide apply only to Synergy 3500 base stations with more than one handset connected.
Important
If you wear a hearing aid, please note that the Synergy 3500 works by sending radio signals between the base station and the handset. These signals may interfere with some hearing aids, causing a humming noise.
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Digital Cl |
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arity |
y |
ee |
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Vol |
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ABC |
DEF |
1 |
2 |
3 |
HI |
JKL |
MNO |
4 |
5 |
6 |
QR |
TUV |
XY |
7 |
8 |
9 |
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0 |
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Int |
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Digital Cl |
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ABC |
DEF |
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2 |
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HI |
JKL |
MNO |
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5 |
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QR |
TUV |
XY |
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8 |
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DECT |
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Digital Clarity |
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Ans. |
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on |
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off |
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Stop |
Skip |
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Del |
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Play |
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Digital Cl |
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Vol |
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ABC |
DEF |
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HI |
JKL |
MNO |
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5 |
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QR |
TUV |
XY |
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Int |
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Digital Cl |
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DEF |
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HI |
JKL |
MNO |
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QR |
TUV |
XY |
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Int |
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Digital Cl |
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DEF |
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JKL |
MNO |
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9
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Unpacking your Synergy 3500
If anything is missing, please contact your place of purchase immediately.
One Synergy 3500 base station
One Synergy 3500 handset
2 x AAA rechargeable batteries (Ni-MH)
One battery cover
One power supply for base station (Item code: 005391)
One telephone line cord
One belt clip
In addition:
If you have purchased the
Synergy 3500 Twin:
One Synergy 3000 handset
One Synergy 3000
charger
Charging
2 x AAA rechargeable batteries (Ni-MH)
One battery cover
One power supply for charger
(Item code: 003313)
One belt clip
INTRODUCTION
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
If you change your PIN, keep a record of the new number here:
(original setting 0000)
See page 29 for more information.
10
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
INTRODUCTION
Safety information
General
Only use the power supply included with the product. Using an unauthorised power supply will invalidate your
guarantee and may damage the telephone. The item number for the power supply used with the base station is 005391.
The item number for the power supply used with the charger is 003313 (only applicable when you have purchased the Synergy 3500 Twin).
Only use the approved rechargeable batteries supplied. Spare rechargeable batteries are available from the Synergy Helpline 08706 058 047.
Do not open the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for all repairs.
Radio signals transmitted between the handset and base may cause interference to hearing aids.
It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment.
It is recommended that if you have a pacemaker fitted you check with a
medical expert before using this product.
Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms and computers if placed too close. It is recommended that you place your product at least one metre
away from such appliances to minimise any risk of interference.
Never dispose of the batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.
Cleaning
Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a
static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.
11
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Setting up
Follow these steps to set up your Synergy 3500 ready for use
Plan the location
Position your Synergy 3500 within 2 metres of a power socket and phone socket otherwise extension cables will be required.
Make sure it is at least 1 metre away from other electrical products to avoid interference.
Do not place your Synergy 3500 product in the bathroom or other humid areas.
Note
The Synergy 3500 has a range of up to 300 metres outdoors and up to 50 metres indoors. The range will be reduced when there is no clear line of sight
Thick stone the range
settings of the answering machine, see page 16, and the message counter will be displayed.
Note
The message counter will flash between O and C until the day and time are set, see page 15.
Plug the power adaptor into the mains power socket and switch on. The green Power/In Use light comes on. Your Synergy 3500 will announce the default
Note
The base station must be plugged into the mains power socket at all times.
UP SETTING
12
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
SETTING UP
2Install the rechargeable batteries in the handset
Please note that the red charging light will remain on even when the batteries are fully charged.
BATTERY LEVELS
WEAK HALF-FULL FULL
The handset uses two rechargeable Nickel Metal Hydride (Ni-MH) AAA batteries which are supplied. Take care to insert the batteries as shown and then fit the battery cover (the battery cover may be found in the packaging with the batteries).
Charge the handset batteries for at least 16 hours
Before you use your Synergy 3500 for time, it is important to have
batteries fully charged. batteries need to charge
continuously for at least 16 hours
to |
ch full charge. |
Place the handset on the base. The light will come on. The
handset comes pre-registered to the base station as SYNERGY HS1. This is shown on the display. The icon and
icon are shown on the display. Once the handset is fully charged, the display shows a full battery symbol.
Battery low warning
If the handset battery symbol is empty and flashing, and you hear a warning beep every 10 seconds, you will need to recharge your handset before you can use it.
Note
The symbol on your handset display indicates when you are in range of the base station. If the symbol flashes and you hear a warning beep, you are out of range and will need to move closer to the base station.
13
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Battery performance
Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries, type: rechargeable Nickel Metal Hydride (Ni-MH); size AAA; capacity 550mAh 1.2v. Using unapproved batteries will invalidate your guarantee and may damage the telephone.
To keep your batteries in the best condition, leave the handset off the base station for a few hours at a time. (after the intial 16 hour charge).
Please note, however, that new Nickel Metal Hydride (Ni-MH) batteries do not reach their full capacity until they have been in normal use for several days.
Fully discharging the batteries at least once a week will help them last as long as possible. However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time
of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT Synergy Helpline 08706 058 047.
Note: Under ideal conditions, the handset batteries should give about 14 hours talktime or 350 hours standby on a single charge. Optimum times for talk and standby are only achieved when the handset batteries are fully charged.
4Connect the telephone line cord to the Synergy 3500 base station
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SETTING |
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UP |
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Note
recommended that you do not the telephone line cord to the
socket until your handset is charged. This will prevent the of the batteries discharging
a conversation, which could you to lose a call.
14
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
SETTING UP
6To set the day and time
The message counter on base unit will flash between 0 and C until the day and are set.
The day and time must using the Synergy 3500
Your Synergy 3500 automatically adds the day and time to all messages memos received.
When you first switch the power on, the clock is set
Sunday, 12.01pm. You change the day and time required.
Menu |
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Menu |
Press the button twice |
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the Synergy 3500 handset |
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TAM MENU will flash on the |
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display. |
Important
The main menu announcements are automatically announced through the handset earpiece when the button is pressed twice.
0
Press the button. The prompt will announce, “Please enter new day and time after the tone”.
After the tone enter the day, followed by the time using the 24 hour clock.
1 = Sun, 2 = Mon,
3 = Tues, 4 = Wed,
5 = Thur, 6 = Fri, 7 = Sat.
For example:
1 1415 = Sunday 2.15pm.
Or
5 0915 = Thursday 9.15am.
You will then hear your setting confirmed.
Secrecy |
Press the button twice to |
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return the handset to standby. |
Note
If the day and time is entered incorrectly, the prompt will announce, “Incorrect, please set again”. Enter the correct setting within 15 seconds otherwise the handset will return to standby mode. If the day and time
is entered incorrectly three times the handset will return to standby.
Note
If you have any difficulties setting up your Synergy 3500 please call the Helpline on 08706 058 047.
15
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
If you wish to register additional handsets, please see page 53.
Please see the table below for Synergy 3500 default settings.
Synergy 3500 Default Settings Table
Feature |
Default Setting |
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Day/Time Stamp |
Sunday 12:01 pm |
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Answer Delay |
Your answering |
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machine will answer |
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after 6 rings |
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Audible Message |
OFF |
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Alert Tone |
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Outgoing Message |
Answer and Record |
Answer Mode
Base ringer level
Base loudspeaker volume
PIN code
Dialling mode
“Hello your call cannot be taken at the moment so please leave your message after the tone.”
ON
High
Level 5
0000 Tone
If you wish to personalise your answering machine settings, for example record your own outgoing message etc, please see “Setting up and personalising your answering machine” beginning on page 35.
The answering machine will now be switched ON and set to its default settings so your Synergy 3500 is now ready for use.
Additionally, if you have purchased the Synergy 3500 Twin:
1. Connect the power supply to the charger (item code 003313).
Plug the power adaptor into the mains power socket on the underside of the charger.
Plug the adaptor into the supply and switch on.
Note
The charger must be plugged mains power socket at all
2.Install the rechargeable batteries in the handset.
3.Charge the handset batteries for at least 16 hours.
Your Synergy 3000 additional handset comes pre-registered to the main base station as SYNERGY HS2. This will be shown on the display.
Your Synergy 3500 Twin
is now ready for use.
UP SETTING
16
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
7Attach the belt clip (optional)
Fit the belt clip onto the back of the handset if required.
Slot
SETTING UP
17
Synergy 3500 user guide ~ 3rd Edition ~ 21st October ’02 ~ 4461
Using the telephone
Note
To exit and return to the previous
Secrecy
menu at any time, press the
Secrecy
button. If you press and hold the button you will return to the standby screen.
To switch the handset on and off
Preparatory dialling
Preparatory dialling allows you to enter the number before pressing the TALK button. This enables you to correct any mistakes before you actually make the call.
Enter the number to be dialled.
Press and hold the POWER
Rbutton to switch the handset off.
To switch the handset on, press and hold the POWER
Rbutton again.
and receiving calls
make an external call
The number is shown in the display.
(If you make a mistake, press
Secrecy
the button to delete the incorrect digit).
When you have entered the number correctly, press the TALK button to dial the number.
Call timer
Press the TALK button.
You will hear the dial tone and the display will show the EXT symbol.
Enter the number you want. The number is dialled automatically.
Your handset will automatically time the duration of all external calls.
The handset display shows the call duration both during your call and for a few seconds after it is complete.
EXT
PHONE YOUR USING
18