Diverse 2015
Digital Cordless Telephone Answering Machine
User guide
This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Please open this page for a further ‘at
a glance’ guide to your Diverse 2015.
Check that your Diverse 2015 is complete.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone base unit)
Purchase price:
For warranty purposes, proof of purchase is required, so please keep your receipt.
This space is left for you to record your system and handset PIN codes, refer to page 16 & 17.
Base Station PIN Number:
Handset PIN Number:
When you unpack you should have:
•Diverse 2015 base station
•Diverse 2015 handset
•Power adaptor
•Handset belt clip
•Two nickel cadmium (NiCad) rechargeable batteries.
•Telephone line cord
Please open this page for an ‘at a
glance’ guide to your Diverse 2015.
At a glance
Display
Liquid Crystal Display shows you the status of your handset
Store
Lets you store numbers on the memory and access other phone functions
End call
Used to end a call
Intercom
Enables internal communication and call transfer between Diverse handsets
Recall
For use with switchboards and BT Select Services
Rechargeable battery
compartment cover
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Belt clip |
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Memory speed dial |
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Enables quick dialling of |
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10 numbers stored in the |
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memory |
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Last number redial |
STO |
MEM |
LNR |
Lets you redial the last five |
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external numbers you called |
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INT |
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Phone |
1 |
ABC |
DEF |
For making and answering |
2 |
3 |
calls |
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GHI |
JKL |
MNO |
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4 |
5 |
6 |
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PQRS |
TUV |
WXYZ |
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7 |
8 |
9 |
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0 |
# |
Power |
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Lets you switch the handset |
RCL |
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PWR |
on/off and put it into |
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protect mode |
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At a glance
Base station underside view
Telephone |
Power |
line cord |
cord |
......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... ......... .........
.... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... .... ....
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At a glance
Base station top view
Message counter
Indicates the number of incoming messages and memos on your machine.
Skip < >
Allows you to skip forwards or backwards through your messages.
Delete
Deletes recorded messages and memos.
Paging button
Allows you to page the cordless handset
Stop
Stops playback and recording.
Pause
Will also pause message during playback.
Play Antenna
Play back messages and memos
.................
.................
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Diverse 2015
Volume
+
–
Skip Play Skip
Mode
Delete Stop Record
Answer
On/Off
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In-use light |
Charging light |
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Indicates an outside |
On when handset |
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call is being made. |
battery is charging. |
Volume
Adjusts the loudspeaker volume.
Recording
indicator
Lights up during the recording of incoming messages, memos and other functions.
Mode
Allows you to switch between and record different outgoing messages.
Answer on/off
Switches the answering machine on and off.
Record
To record outgoing messages.
2a
In this guide
At a glance |
1 |
Introducing the Diverse 2015 |
4 |
Setting up |
5 |
Using your Diverse 2015 |
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telephone |
10 |
Using your Diverse 2015 |
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answering machine |
24 |
Remote access |
36 |
Remote access quick guide |
41 |
Additional features |
42 |
Using your Diverse 2015 with |
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a Diverse Executive Handset |
45 |
Switchboard compatibility |
48 |
Registering a new Diverse |
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handset with the base station |
51 |
Operating with additional |
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base stations |
53 |
Maintenance |
57 |
Help |
58 |
Technical information |
61 |
Technical specification |
63 |
Index |
64 |
Hints and tips boxes
In this user guide, we’ve included helpful tips and important information.
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Introducing the
Diverse2015
Please read the instructions carefully before use and retain this user guide for future reference.
Building up a phone system
You can use up to six handsets on each Diverse base station, up to four base stations can be used with each Diverse handset to build a comprehensive and easy to use cordless telephone system. Also available are additional chargers, to allow you to maintain the charge of your handset other than at the base station, and an Executive handset with advanced operational features. Although this user guide applies to both single and multiple handset systems, some functions described in this guide apply only to Diverse 2015 phones with more than one handset connected.
As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.
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Setting up
Follow these steps to get your Diverse 2015 ready for use.
Warning
1For the handset use only approved nickelcadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing. Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 0345 908070. For the back-up box use only alkaline non rechargeable leak proof batteries.
2Do not try to use any power supply except the one provided, otherwise you may permanently damage your Diverse 2015. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.
3There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.
4If you wear a hearing aid, please note that the Diverse 2015 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.
5Diverse 2015 can interfere with other electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 2015 at least one metre away from such appliances to avoid any risk of interference.
6Working range is dependant on local environment ie buildings, trees etc. It is possible that the Diverse’s 2015 range may be affected by being near bodies of water such as ponds, lakes, the sea.
7Do not submerge any part of the phone, base station or batteries in water or use in a damp environment, such as a bathroom.
8Do not expose to fire.
9The handset may not be operated in rooms with explosive hazards.
10Make sure you connect the power and telephone lines to the correct sockets in the base station.
11Do not dispose of used batteries in the normal household rubbish.
12Use only the supplied power adaptor no. C39280-Z4-C101.
General cleaning
Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.
Approved rechargeable batteries
Nickel-cadmium
Saft RC6
Panasonic P-60 AA/1P
Philips R6 NC-P
UCAR RC 6
DAIMON ACCU 1000
Varta Accu Plus
Ni-Cad 1.2V No. 5006
Sanyo N-3U
Energizer Eveready RC 6
GP60 AA KC
5
Setting up
Plan where you will put your Diverse 2015. It should be within two metres of a power socket and the phone socket.
1 Connect the power cable
Plug the power cable into the power socket on the underside of your Diverse 2015. Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the base station.
2 Plug the 3-pin adaptor into a mains power socket
switch on
power is switched on the on your base station will
flash.
to stop the display flashing, record the day and time 29) and your outgoing (see page 24).
Ensure that the telephone line and the power supply are plugged the correct socket.
The message counter will flash and off continually until you the time and day. See page 29.
Use only power adaptor C39280-Z4- C101 with your Diverse 2015
the telephone to the Diverse
base station
that this is fitted correctly right socket.
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4 Plug your Diverse
2015 into the phone socket
If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.
WARNING
It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.
5 Install the rechargeable batteries in the handset
The handset uses the two AA size nickel cadmium (NiCad) batteries, which are supplied. To install them, insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut. The battery compartment cover may be found in the packaging with the batteries.
Setting up
2
1
Important
When replacing batteries always use good quality nickel cadmium (NiCad) rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time. Never use other batteries or conventional alkaline batteries. They could
result in a short circuit or destroy the battery casing. Recommended rechargeable batteries are available from the Diverse Helpline 0345 908070 and the BT Shop.
6 Fit the handset Belt clip
Fit the belt clip onto the back of the handset.
Tab
Slot
7
Setting up
7 Charge the handset batteries for at least 16 hours
Battery display when inserting or replacing a battery
When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.
Place the handset on the base. The handset can be charged face up or down.
Make sure that the contacts on the bottom end of the handset are touching both charging contacts.
When the handset batteries are charging, the green CHARGING light comes on – it goes off when the battery is fully charged. It will come on again occasionally to indicate that the battery is being topped up.
When the handset battery has been charged for 16 hours, the Diverse 2015 is ready to use.
Battery performance
After charging your Diverse 2015 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.
Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.
Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.
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Battery low warning
An LCD on the handset display shows the current charging level. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
Getting the most out of your batteries
Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.
Setting up
If the symbol flashes continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 51. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2015.
Thesymbol may also flash after a power failure. Provided the handset has been registered with the base,
thesymbol will stop flashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, reregister the handset to the base station
– see page 51. The display may also flash if the day and time have not been set, see page 29.
Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.
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Using your Diverse 2015 telephone
ON/OFF and PROTECTED modes
The handset can be operated in one of three different modes.
OFF
Phone calls cannot be made and the handset does not respond to incoming calls.
•To switch on, press and hold down the PWR button until the display is activated.
ON
You can make and receive calls.
•To switch off, press and hold down the PWR button until the display goes blank.
PROTECTED
This setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but cannot make outgoing calls.
•To switch to PROTECTED when the handset is ON, press and release the PWR button quickly. Press again to return to ON.
If the handset is out of range of the base station, the symbol flashes. You cannot make or receive calls until the handset is brought back within range. The symbol also flashes for a while after power-up until the handset automatically registers to the base.
Flashing can also mean that the handset is not registered with the base. To register a new handset, see page 51.
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Making and receiving calls
To make an external call
Ensure the handset is switched ON.
•Press the PHONE button. You hear the dial tone. The ‘In Use’ light on the base station comes on. Display shows EXT.
•Dial the number. The phone calls the number and the display shows the number you have dialled.
Alternatively, you can enter the phone number you want first and then press the PHONE button to dial.
If another handset is already being used to make an external call, your handset will display ‘–’ flashing and you will hear the internal ‘busy’ signal.
If connected to a switchboard with pulse dialling, you can switch to tone dialling during a call by pressing the button. This enables you to use systems such as home banking. The Diverse 2015 will return to pulse dialling on completion of the call.
Using your Diverse 2015 telephone
To end a call
•Press the END CALL button
or
•Place the handset back on the base station.
To receive an external call
EXT
When the phone rings the display flashes EXT. Press the PHONE button on the handset and speak or
If the handset is on the base station or charging unit, simply lift it up and speak. You do not need to press the PHONE button.
At the end of the call, either press the END CALL button or replace the handset on the base station.
To redial the last number
LNR
•Press the PHONE button.
•Press the LNR button. The last number you called will be redialled automatically.
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Using your Diverse 2015 telephone
To redial any of the last five numbers
LNR
•Press and release the LNR button to display the last five phone numbers in turn. Each phone number can be up to 22 digits long.
•When the number you want to dial is displayed, press the PHONE button.
To end the call, press the END CALL button or replace the handset on the base.
Paging and internal calls
If you have multiple handsets registered with the base, the Diverse 2015 enables two handsets to
talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call. See ‘Registering a new Diverse Handset with the base station’ on page 51.
To page a handset from the base station
You can alert handset users that they are wanted, or locate a missing handset.
•Press the GREY button on the base station.All handsets registered with the base station will ring. Paging calls cannot be answered by a handset.
•To end paging, press the GREY
button.
Or
•To end paging from the handset press the PHONE button.
To make an intercom call to the base station
You can make an announcement over the base station loudspeaker. Make sure the loudspeaker volume is set to an audible level.
INT
•Press the INT button.
•Dial 969.
•Speak your announcement.
•Press the END CALL button to end.
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If you have additional handsets, you can make internal intercom calls between the handsets.
To make an internal intercom call to another handset
INT
•Press the INT button. Display shows your handset number.
•Enter the number of the handset you want to call. The called handset will ring.
•To end the call, press the END CALL button or replace the handset on the base or charging station.
To receive an internal call
2
INT
•When the handset rings, the display flashes INT plus the number of the handset that is calling you – 2 in this example.
•To answer either press the PHONE button, or simply lift the handset off the base station or charging unit.
Using your Diverse 2015 telephone
To make an internal intercom call to all handsets
INT
•You can call all handsets registered to the base station.
•Press the INT button. Display shows your handset number.
•Press the button. Display shows all handsets registered. All these handsets will ring. The first handset to answer will take the call.
•To end the call, press the END CALL button or replace the handset on the base.
To transfer an external call between handsets
If you are in a conversation with an external caller and want to transfer the call to another handset.
INT RCL
•Press the INT button. Display shows EXT and INT. Your caller will hear a melodious tone.
•Enter the number of the handset to which you want to transfer the call. When the caller handset answers, you can talk without the external caller hearing.
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Using your Diverse 2015 telephone
•To transfer the call: Press the END CALL button, or replace the handset on the base station. the
RCL button.
Or
•To reconnect to your external caller: Press the RCL button.
Quick call transfer
After calling the other handset, you can immediately press the END CALL button, or place the handset back on the base, and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.
To put an external caller on hold and speak to another internal handset
INT RCL
•Press the INT button. You hear the internal dial tone and your external caller is put on hold and will hear a melodious tone.
•Press the handset number you want, 1-6. When the handset answers, you can talk without your external caller hearing.
•Press the RCL button to end the internal call and speak to your external caller again.
Using the memory to store and dial numbers
Your Diverse 2015 handset can store 10 phone numbers, each up to 22 digits long, which then can be speed dialled. Stored numbers can include settings made with the RCL,and # buttons. You can also enter a ‘pause’ for instance if you wish to use your Diverse 2015 with a switchboard (see page 48, ‘Switchboard compatibility’).
To store a number
The handset must be ON.
STO |
MEM |
0-9 |
•Press the STO button.
•Press the MEM button.
•Press a digit from 0-9. This selects the memory location under which the number is stored. Display shows the memory location you have chosen.
•Enter the number you want stored. Display shows the number.
•Press the STO button to confirm the number.
Storing a new number in memory automatically overwrites any previous number stored in that location.
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If the memory location is empty, the display shows the memory location number and . If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to confirm the number.
To speed dial a number stored in the memory
MEM
•Press the PHONE button. You will hear the dial tone. Display shows
EXT.
•Press and release the MEM button twice; the number in memory 1 will be displayed.
•Continue to press and release the MEM button to scroll through the memories.
•Press the memory location number on the keypad and the number is dialled automatically.
Or, to save scrolling through stored numbers:
•Press the MEM button followed by the memory location number. Display shows the number, which is dialled automatically.
Speed dial numbers are not included in the last number redial function.
Using your Diverse 2015 telephone
To clear all the numbers stored in a handset’s memory
STO |
TUV |
ABC |
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8 |
2 |
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•Press the STO button.
•Press 8 and 2 buttons on the keypad. Display shows 8 – – – – 2.
•Enter the handset’s PIN number (default 0000). Each digit entered erases one dash on the display.
•Press the STO button. All stored numbers are cleared.
If you are experiencing problems, please call the Diverse Helpline on 0345 908070.
15
Using your Diverse 2015 telephone
Using and changing the system code and handset PIN
As a digital phone system, your Diverse 2015 provides excellent security against others ‘listening in’ to your calls. You can also prevent unauthorised use of the handset(s). Each handset needs to be registered with the base station. To do this you need to know and use the system code.
The default setting for both the system code and handset PIN is 0000. If you do not wish to change either, you can use this number for all code and PIN - related functions.
If you want to use remote access
(i.e. call your Diverse 2015 from another phone to play back your messages) you will need to change the system code from 0000.
For instructions on using remote access, see page 36.
To change a system code for the Diverse 2015 base station
This protects your settings and helps prevent unauthorised handsets using your system.
The default setting for the system code is 0000. You can change this to any 4-digit number.
Handset power must be switched to ON. And you must be in range of the base station.
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# |
TUV |
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STO |
8 |
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•Press the STO button then the # button.
•Press 8 on the keypad.
•Press the button.
•Enter the current system code (default 0000).
•Enter the 4-digit code you want.
•Confirm the code by entering it again.
•Press the STO button. The code is now entered.
•A long beep will confirm the new setting.
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To set or change the handset PIN (personal identification number)
A PIN on your handset protects information.
A handset PIN is necessary in order to:
•reset the speed dial memory;
•reset to the original default settings.
Handset power must be switched to ON.
STO |
TUV |
WXYZ |
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8 |
9 |
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•Press the STO button.
•Press 8 then 9 on the keypad.
•Enter the current PIN (default 0000).
•Enter the 4-digit PIN you want.
•Confirm the PIN by entering it again.
•Press the STO button. The PIN is now entered.
Caution
Do not forget your system code or handset PIN.
Special, expert help is required if you forget the system code. Please contact the Diverse 2015 Helpline on 0345 908070. Calls are charged at local rates.
Using your Diverse 2015 telephone
If you are setting call barring (page 22) from your handset you are advised to change the handset PIN to prevent unauthorised use.
Optional settings
Adjusting ear piece volume
The volume of received calls can be set to three different levels ranging from normal to loud.
To set the volume:
STO 0
•Press the STO button.
•Press the 0 button the current setting is displayed.
•Press 1 button for normal.
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Press 2 button |
for |
C |
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louder. |
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Press 3 button for |
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C |
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loudest. |
C |
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• Press the STO button.
The new volume setting has been entered.
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