BT Diverse 1015 User Manual

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Diverse 1015 telephone

featuring DECT

Digital Enhanced Cordless Telecommunications

User guide

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

Please open this page for an ‘at a glance’ guide to

your Diverse 1015.

Please open this page for a further ‘at a glance’

guide to your Diverse 1015.

At a glance

At a glance

Display

Displays the status of your handset.

Store

Lets you store numbers on the memory and access other phone functions.

Keypad

Recall

For use with switchboards and BT Select Services.

Phone

Used to make and answer calls.

STO MEM LNR

12ABC 3DEF

4GHI 5JKL 6MNO

7PQRS 8TUV 9WXYZ

0

RCL INT PWR

Carrying clip

Speed dial

Enables quick dialling of numbers stored in the memory.

Last number redial

Can redial the last three numbers you called and lets you access other phone functions.

Power

Lets you switch the handset on/off and select the operating mode.

Intercom

Enables internal communication and call transfer between handsets.

1

At a glance

Base unit underside view

Power cord

Telephone line cord

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2

At a glance

Message counter

Indicates the number of incoming messages and memos on your machine.

Skip < >

Allows you to skip forwards or backwards through your messages.

Delete

Deletes recorded messages and memos.

Paging button

Base unit top view

Play

Play back messages and memos

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VOLUME

+

8 8

MODE

SKIP PLAY SKIP

DELETE STOP RECORD

ANSWER

ON/OFF

Stop

In-use light

Charging light

Stops playback

Indicates an outside

On when handset

and recording.

call is being made.

battery is charging.

Antenna

Volume

Adjusts the loudspeaker volume.

Recording indicator

Lights up during the recording of incoming messages, memos and other functions.

Mode

Allows you to switch/record between different outgoing messages.

Answer on/off

Switches the answering machine on and off.

Record

To record messages and memos.

3

Contents

In this guide

At a glance

1

Introducing the Diverse 1015

5

Setting up

6

Using your Diverse 1015

 

telephone

11

Using your Diverse 1015

 

answering machine

24

Remote access

33

Remote access quick guide

38

Additional features

39

Using your Diverse 1015

 

with a switchboard/PBX

41

Registering a new Diverse

 

handset with the base unit

44

Operating with additional

 

base units

46

Maintenance

50

Help

51

Technical information

53

Technical specification

55

Index

56

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful notes. They are shown in a grey box.

4

Introduction

Introducing the Diverse1015

Your Diverse 1015 is designed for ease of use and made to the high standards set by BT.

We thank you for making the right choice and expect that your Diverse 1015 will give you many years of quality service. Please read the instructions carefully before use and retain this user guide for future reference.

DECT

By purchasing your Diverse 1015 you now own a product which combines the advantages of digital cordless operation with the performance of a high quality telephone. It complies with the Digital Enhanced Cordless Telecommunications (DECT) standard and offers unparalleled quality and features.

Building up a phone system

You can use up to six handsets on each Diverse 1015 base unit and up to four base stations with your Diverse handset to build up a comprehensive and easy-to-use cordless telephone system. This user guide applies to both single and multiple handset systems. The ‘internal’ functions described in this guide apply only to Diverse 1015 phones with more than one handset connected.

For your records

Date of purchase: Place of purchase: Serial number:

(on the underside of the telephone base unit)

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

This space is left for you to record your system and handset PIN codes, refer to page 16 & 17.

Handset PIN code

System PIN code

Check that your Diverse 1015 is complete. When you unpack you should have:

Diverse 1015 base unit

Diverse 1015 handset

Power adaptor

Handset carrying clip

Two nickel cadmium (NiCad) rechargeable batteries.

Telephone line cord

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day- to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

5

Setting up

Setting up

Follow these steps to get your Diverse 1015 ready .

Warning

1For the handset use only approved nickel-cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing. Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 0345 908070. For the back-up box use only alkaline non rechargeable unleakable batteries.

2Do not try to use any power supply except the one provided, otherwise you may permanently damage your Diverse 1015. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.

3There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.

4If you wear a hearing aid, please note that the Diverse 1015 works by sending radio signals between the base unit and handset. These signals can interfere with hearing aids, causing a humming noise.

5Diverse 1015 can interfere with other electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 1015 at least one metre away from such appliances to avoid any risk of interference.

6It is possible that the Diverse’s 1015 range may be affected by being near bodies of water such as ponds, lakes, the sea.

Plan where you will

Diverse 1015. It

should be within two

of a power socket

and the phone socket

 

 

 

1 Connecting telephone line cord to the Diverse 1015 base unit

Ensure that this is

correctly into the right

socket.

 

 

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2 Plugging your Diverse 1015 into the phone socket

If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

6

BT Diverse 1015 User Manual

Setting up

3 Connecting the optional back-up box

The battery back-up box is optional equipment and may be purchased from the Diverse helpdesk 0345 908070. Phone for prices. The battery back-up box allows an emergency, or other, calls to be made in the event of a mains failure. The back-up box allows calls to be made for up to 4 hours. The back-up box requires

6 x AA batteries which allows you to make calls in the event of a power failure.

If you are not fitting the back-up box then please proceed to step 5.

To remove the cover, squeeze together the clips on the back of the back-up box (1).

Lift off the cover from one end (2).

Insert the batteries into the lid as shown (3).

Replace the cover before connecting the back-up box.

 

 

 

Battery

1

1

 

 

 

 

3

Battery

 

 

 

2

To connect the back-up box

The back-up box must be connected between your Diverse 1015 and the power adaptor.

Plug the back-up box power cord into the socket on the underside of your Diverse 1015 (1).

1

-up box

Take care to plug the power cord and the telephone line cord into the correct sockets.

Plug the power back-up box.

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Back-up box

Diverse 1015

Power adaptor

If you are experiencing problems, please call the Diverse Helpline on 0345 908070.

7

4 Mounting the back-up box

If required, you can mount your Diverse 1015 back-up box along your skirting board.

Using the template at the back of this guide, mark then drill two holes for the two screws and Rawlplugs (if you need them).

Insert the screws, leaving about 5 mm sticking out to hang the back-up box from.

Wall

Skirting board

Screws

Wrap any loose cord belonging to the back-up box around the base before attaching it to the skirting board.

Attach the back-up box by hooking it over the screws protruding from the wall.

Setting up

5 Connecting the power cable

Plug the power cable into the power socket on the underside of your Diverse 1015. Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the unit.

The Diverse1015 will not operate if there is a power failure and the optional back-up box has not been fitted.

6 Plug the 3-pin adaptor into a mains power socket and switch on

8

Setting up

7 Installing the rechargeable batteries in the handset

The handset uses the two AA size nickel cadmium (NiCad) batteries supplied. Hold the handset with the keypad facing down and slide up to open the battery compartment.

Insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut.

Important

When replacing batteries always use good quality nickel cadmium (NiCad) rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time. Never use other batteries or conventional alkaline batteries.

They could result in a short circuit or destroy the battery casing. Recommended batteries are Panasonic P-50 AA, Sanyo N-3UN or N-3UC, Philips R6NC-P, SAFT RC 6, DAIMON Accu 1000 and UCAR RC 6. Batteries are available from the

Diverse Helpline 0345 908070.

8 Fitting the handset carrying clip

Fit the carrying clip onto the back of the handset.

Tab

Slot

9 Charge the handset batteries for at least 16 hours

Place the handset on the base. The handset can be charged face up or down.

When the handset batteries are charging, the green CHARGING light comes on – it goes off when the battery is fully charged. It will come on again occasionally to indicate that the battery is being topped up.

When the handset battery has been charged for 16 hours, the Diverse 1015 is ready to use.

Normal battery charging time

After charging your Diverse 1015 for the first time, normal charging time for the handset batteries is 4-5 hours. Batteries and case become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 6.5 hours talktime or 60 hours standby on a single charge. However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

9

Setting up

Battery low warning

flashes and handset beeps to warn you

that the batteries are within 5-10 minutes of being completely flat.

Getting the most out of your batteries

Avoid replacing the handset on the base unit between calls. It is best to keep the handset off the base for a few hours at a time.

If the symbol flashes continuously, it means the handset is either out of range or is not registered with the base unit. To register, follow the steps on page 44. All additional handsets you purchase will need to be individually registered with the base unit before they will work with the Diverse 1015.

The symbol may also flash after

a power failure. Provided the handset has been registered with the base, the symbol will stop flashing after a while indicating the handset has automatically re-registered to the base unit.

If it continues to flash, re-register the handset to the base unit - see page 44.

Please note: If you go out of range of a base unit for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range.

However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

10

Using your

Diverse 1015

Using your Diverse 1015 telephone

ON/OFF and PROTECTED modes

The handset can be operated in one of three different modes.

OFF

Phone calls cannot be made and the handset does not respond to incoming calls.

To switch on, press and hold down the PWR button until the display is activated.

ON

You can make and receive calls.

To switch off, press and hold down the PWR button until the display goes blank.

PROTECTED

This setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but cannot make outgoing calls.

To switch to PROTECTED when the handset is ON, press and release the PWR button quickly.

If the handset is out of range of the base unit,

the symbol flashes. You cannot make or receive calls until the handset is brought back within range. The symbol also flashes for a while after power-up until the handset automatically registers to the base.

Flashing can also mean that the handset is not registered with the base. To register a new handset, see page 44.

11

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

Press the PHONE button. You hear the dial tone. The ‘In Use’ light on the base unit comes on. Display shows EXT.

Dial the number. The phone calls the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first and then press the PHONE button to dial.

If another handset is already being used to make an external call, your handset will display ‘–’ flashing and you will hear the internal ‘busy’ signal.

If connected to a switchboard with pulse dialling, you can switch to tone dialling during a call by pressing the button. This enables you to use systems such as home banking. The Diverse 1015 will return to pulse dialling on completion of the call.

To end a call

Press the PHONE button

or

Place the handset back on the base unit.

Using your

Diverse 1015

To receive an external call

EXT

When the phone rings the display flashes EXT. Press the PHONE button on the handset and speak

or

If the handset is on the base unit or charging unit, simply lift it up and speak. You do not need to press the PHONE button.

At the end of the call, either press the PHONE button or replace the handset on the base unit.

To redial the last number

LNR

Press the PHONE button.

Press the LNR button. The last number you called will be redialled automatically.

To redial any of the last three numbers

LNR

Press and release the LNR button to display the last three phone numbers in turn. Each phone number can be up to 22 digits long.

When the number you want to dial is displayed, press the PHONE button.

To end the call, press the PHONE button or replace the handset on the base.

12

Using your

Diverse 1015

Paging and internal calls

If you have multiple handsets registered with the base, the Diverse 1015 enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

To page a handset from the base unit

You can alert handset users that they are wanted.

To make an internal intercom call to another handset

INT

Press the INT button. Display shows your handset number.

Enter the number of the handset you want to call. The called handset will ring.

To end the call, press the PHONE button or replace the handset on the base or charging unit.

Press the GREEN button on the base. All handsets registered with the base will ring only. You cannot talk to the handset.

To end paging, press the GREEN button.

If you have additional handsets, you can make internal intercom calls between the handsets.

To make an intercom call to the base unit

You can make an announcement over the base station loudspeaker. Make sure the loudspeaker volume is set to an audible level.

INT

Press the INT button.

Dial 9691.

Speak your announcement.

Press the PHONE button to end.

To receive an internal call

2

INT

When the handset rings, the display flashes INT plus the number of the handset that is calling you – 2 in this example.

To answer either press the PHONE button, or simply lift the handset off the base unit or charging unit.

13

To make an internal intercom call to all handsets

INT

You can call all handsets registered to the base unit.

Press the INT button. Display shows your handset number.

Press the button. Display shows all handsets registered. All these handsets will ring. The first handset to answer will take the call.

To end the call, press the PHONE button or replace the handset on the base.

If a handset is out of range of the base unit, the symbol flashes. You cannot make or receive calls until the handset is brought back within range.

To transfer an external call between handsets

If you are in a conversation with an external caller and want to transfer the call to another handset.

INT RCL

Press the INT button. Display shows EXT and INT. Your caller will hear a melodious tone.

Enter the number of the handset to which you want to transfer the call. When the caller handset answers, you can talk without the external caller hearing.

To transfer the call: Press the PHONE button, or replace the handset on the base unit

or

To reconnect to your external caller: Press the RCL button.

Using your

Diverse 1015

Quick call transfer

After calling the other handset, you can immediately press the PHONE button, or place the handset back on the base, and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

To put an external caller on hold and speak to another internal handset

INT RCL

Press the INT button. You hear the internal dial tone and your external caller is put on hold and will hear a melodious tone.

Press the handset number you want, 1-6. When the handset answers, you can talk without your external caller hearing.

Press the RCL button to end the internal call and speak to your external caller.

14

Using your

Diverse 1015

Using the memory to store and dial numbers

Your Diverse 1015 handset can store

10 phone numbers, each up to 22 digits long, which then can be speed dialled. Stored numbers can include settings made with the RCL, and # buttons. You can also enter a ‘pause’ (see page 43, ‘Using your Diverse 1015 with a PBX’).

To store a number

The handset power must be ON.

STO MEM

Press the STO button.

Press the MEM button.

Press a digit from 0-9. This selects the memory location under which the number is stored. Display shows the memory location you have chosen.

Enter the number you want stored. Display shows the number.

Press the STO button to confirm the number.

Storing a new number in memory automatically overwrites any previous number stored in that location.

If the memory location is empty, the display shows the memory location number and . If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to confirm the number.

To speed dial a number stored in the memory

MEM

Press the PHONE button. You will hear the dial tone. Display shows EXT.

Press and release the MEM button twice; the number in memory 1 will be displayed.

Continue to press and release the MEM button to scroll through the memories.

Press the memory location number on the

keypad and the number is dialled automatically.

Or, to save scrolling through stored numbers:

Press the MEM button followed by the memory location number. Display shows the number, which is dialled automatically.

Speed dial numbers are not included in the last number redial function.

To clear all the numbers stored on a handset’s memory

8TUV 2ABC

STO

Press the STO button.

Press 8 and 2 buttons on the keypad. Display shows 8 – – – – 2.

Enter the handset’s PIN number. (Factory setting is 0000. To change it see page 16.) Each digit entered erases

one dash on the display.

Press the STO button. All stored numbers are cleared.

If you are experiencing problems, please call the Diverse Helpline on 0345 908070.

15

Using and changing the system code and handset PIN

As a digital phone system, your Diverse 1015 provides excellent security against others ‘listening in’ to your calls. You can also prevent unauthorised use of the handset(s). Each handset needs to be registered with the base unit. To do this you need to know and use the system code.

The factory setting for both the system code and handset PIN is 0000. If you do not wish to change either, you can use this number for all code and PIN - related functions.

If you want to use remote access

(i.e. call your Diverse 1015 from another phone to play back your messages) you will need to change the system code from 0000.

For instructions on using remote access, see page 33.

Using your

Diverse 1015

To change a system code for the Diverse 1015 base unit

This protects your settings and helps prevent unauthorised handsets using your system.

The factory setting for the system code is 0000. You can change this to any 4-digit number. Handset power must be switched to ON. And you must be in range of the base unit.

STO

8TUV

Press the STO button then the # button.

Press 8 on the keypad.

Press the button.

Enter the current system code. Factory setting is 0000.

Enter the 4-digit code you want.

Confirm the code by entering it again.

Press the STO button. The code is now entered.

16

Using your

Diverse 1015

To set or change the handset PIN (personal identification number)

A PIN on your handset protects information.

A handset PIN is necessary in order to:

reset the speed dial memory;

reset to the original factory settings.

Handset power must be switched to ON.

8TUV 9WXYZ

STO

Press the STO button.

Press 8 then 9 on the keypad.

Enter the current PIN. Factory setting is 0000.

Enter the 4-digit PIN you want.

Confirm the PIN by entering it again.

Press the STO button. The PIN is now entered.

Caution

Do not forget your system code or handset PIN. Special, expert help is required if you forget the system code. Please contact the Diverse 1015 Helpline on 0345 908070. Calls are charged at local rates.

If you are setting call barring (page 21) from your handset you are advised to change the handset PIN to prevent unauthorised use.

Optional settings

Adjusting ear piece volume

The volume of received calls can be set to three different levels ranging from normal to loud.

To set the volume:

STO

0

 

Press the STORE button.

Press the 0 button the current setting is displayed.

Press 1 button for normal.

 

Press 2 button for louder.

 

 

C

 

 

 

 

 

 

Press 3 button for loudest.

C

C

 

 

 

Press the STO button.

The new volume setting has been entered.

To adjust the ringer volume in the handset

There are six levels: 1 = low, 6 = high. Factory setting is 6.

STO 5JKL

Press the STO button

Press the 5 button. Display shows the volume level set. Ringer sounds a sample level.

Press a button between 1-6 to set the new level. Display shows the new level.

Press the STO button to confirm the setting.

17

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