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HOME SPEAKER 500
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
Important Safety Instructions
1.Read these instructions.
2.Keep these instructions.
3.Heed all warnings.
4.Follow all instructions.
5.Do not use this apparatus near water.
6.Clean only with a dry cloth.
7.Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8.Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
9.Only use attachments/accessories specified by the manufacturer.
10.Unplug this apparatus during lightning storms or when unused for long periods of time.
11.Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
•To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
•Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on or near the product.
•Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or near the product.
•Do NOT make unauthorized alterations to this product.
•Do NOT use a power inverter with this product.
•Do NOT use in vehicles or boats.
•Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
2000m
Use at altitude less than 2000 meters only.
• The product label is located on the bottom of the product.
2 | E N G
REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. This equipment should be installed and operated with a minimum distance of 30 cm between radiator and your body.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU) No. 801/2013.
Required Power State Information |
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Power Modes |
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Standby |
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Networked Standby |
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Power consumption in specified power mode, at 230V/50Hz input |
< 0.5 W |
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Wi-Fi®, Bluetooth® < 2.0 W |
Time after which equipment is automatically switched into mode |
< 2.5 hours |
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≤ 20 minutes |
Power consumption in networked standby if all wired network |
N/A |
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< 2.0 W |
ports are connected and all wireless network ports are activated, |
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at 230V/50Hz input |
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Wi-Fi: Deactivate by pressing and holding the Play/Pause |
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and Bluetooth buttons simultaneously for at least 5 seconds. |
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Network port deactivation/activation procedures. Deactivating all |
Repeat to activate. |
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networks will enable standby mode. |
Bluetooth: Deactivate by clearing the pairing list by pressing |
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and holding the Bluetooth button for 10 seconds. Activate by |
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pairing with a Bluetooth source. |
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3 | E N G
REGULATORY INFORMATION
For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
•Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.
•Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:
•Wi-Fi: Maximum transmit power less than 20dBm EIRP.
•This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member States listed in the table.
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BE |
DK |
IE |
UK |
FR |
CY |
SK |
HU |
AT |
SE |
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BG |
DE |
PT |
EL |
HR |
LV |
LT |
MT |
PL |
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CZ |
EE |
FI |
ES |
IT |
RO |
LU |
NL |
SI |
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This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
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Toxic or Hazardous Substances and Elements |
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Lead |
Mercury |
Cadmium |
Hexavalent |
Polybrominated |
Polybrominated |
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Part Name |
Biphenyl |
diphenylether |
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(Pb) |
(Hg) |
(Cd) |
(CR(VI)) |
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(PBB) |
(PBDE) |
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PCBs |
X |
O |
O |
O |
O |
O |
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Metal Parts |
X |
O |
O |
O |
O |
O |
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Plastic Parts |
O |
O |
O |
O |
O |
O |
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Speakers |
X |
O |
O |
O |
O |
O |
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Cables |
X |
O |
O |
O |
O |
O |
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This table is prepared in accordance with the provisions of SJ/T 11364. |
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O:Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.
X:Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.
4 | E N G
REGULATORY INFORMATION
Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 423888
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Restricted substances and its chemical symbols |
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Unit |
Lead |
Mercury (Hg) |
Cadmium (Cd) |
Hexavalent |
Polybrominated |
Polybrominated |
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diphenyl ethers |
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(Pb) |
chromium (Cr+6) |
biphenyls (PBB) |
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(PBDE) |
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PCBs |
- |
○ |
○ |
○ |
○ |
○ |
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Metal Parts |
- |
○ |
○ |
○ |
○ |
○ |
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Plastic Parts |
○ |
○ |
○ |
○ |
○ |
○ |
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Speakers |
- |
○ |
○ |
○ |
○ |
○ |
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Cables |
- |
○ |
○ |
○ |
○ |
○ |
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Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545
Input power rating: 100 - 240V 
50/60Hz; 25W
Amazon, Alexa, Amazon Music and all related logos are trademarks of Amazon, Inc. or its affiliates. Android and Google Play are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft.
This product incorporates Spotify software which is subject to 3rd party licenses found here: www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB. Wi-Fi is a registered trademark of Wi-Fi Alliance®. Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.
5 | E N G
REGULATORY INFORMATION
Please complete and retain for your records
The serial and model numbers are located on the bottom of the speaker.
Serial number: _____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register
6 | E N G
CONTENTS |
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WHAT’S IN THE CARTON |
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Contents.............................................................................................................................. |
10 |
SPEAKER PLACEMENT |
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Recommendations.......................................................................................................... |
11 |
POWER |
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Connect the speaker to power................................................................................... |
12 |
Network standby............................................................................................................. |
12 |
Manually set the speaker to network standby............................................. |
12 |
BOSE MUSIC APP SETUP |
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Download the Bose Music app.................................................................................. |
13 |
EXISTING BOSE MUSIC APP USERS |
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Add the speaker to an existing account................................................................ |
14 |
Connect to a Wi-Fi® network...................................................................................... |
14 |
If the speaker is not connected to a network.............................................. |
14 |
If the speaker is connected to a network...................................................... |
14 |
SPEAKER CONTROLS |
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Speaker functions............................................................................................................ |
16 |
Media playback and volume............................................................................... |
16 |
Amazon Alexa controls................................................................................................. |
17 |
Presets................................................................................................................................. |
17 |
7 | E N G
CONTENTS |
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AMAZON ALEXA |
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Set up Alexa using the Bose® Music app................................................................ |
18 |
Access Alexa..................................................................................................................... |
18 |
Use your voice.......................................................................................................... |
18 |
Use the speaker controls...................................................................................... |
19 |
PRESET PERSONALIZATION |
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Set a Preset........................................................................................................................ |
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Play a Preset...................................................................................................................... |
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BLUETOOTH CONNECTIONS |
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Connect a mobile device ............................................................................................. |
22 |
Disconnect a mobile device........................................................................................ |
23 |
Reconnect a mobile device......................................................................................... |
24 |
Clear the speaker pairing list...................................................................................... |
24 |
WIRED CONNECTIONS |
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Connect an audio cable................................................................................................ |
25 |
SPEAKER STATUS |
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Wi-Fi status........................................................................................................................ |
26 |
Bluetooth connection status....................................................................................... |
27 |
AUX status......................................................................................................................... |
27 |
Alexa status....................................................................................................................... |
28 |
Microphone off indicator...................................................................................... |
28 |
Updates and errors......................................................................................................... |
29 |
8 | E N G
CONTENTS |
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SPEAKER DISPLAY |
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Set the clock...................................................................................................................... |
30 |
Turn the display off......................................................................................................... |
30 |
ADVANCED FEATURES |
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Disable/Enable Wi-Fi..................................................................................................... |
31 |
CARE AND MAINTENANCE |
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Clean the speaker............................................................................................................ |
32 |
Replacement parts and accessories........................................................................ |
32 |
Limited warranty.............................................................................................................. |
32 |
TROUBLESHOOTING |
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Try these solutions first................................................................................................. |
33 |
Other solutions................................................................................................................. |
33 |
Reset the speaker............................................................................................................ |
35 |
Restore the speaker network and audio settings....................................... |
35 |
9 | E N G
WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose® Home Speaker 500 |
Power cord* |
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/HS500
1 0 | E N G
SPEAKER PLACEMENT
RECOMMENDATIONS
For best performance, follow these recommendations when placing the speaker:
Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or any other object that may generate heat. Heat generated by these items may result in poor speaker performance.
Do NOT place any objects on top of the speaker or in front of the speaker.
To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the speaker. Place the speaker outside and away from metal cabinets and direct heat sources.
Place the speaker on its rubber base on a stable and level surface. Make sure there is an AC (mains) outlet nearby.
1 1 | E N G
POWER
CONNECT THE SPEAKER TO POWER
1. Connect the power cord into |
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the speaker. |
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2.Plug the other end of the power cord into an AC (mains) outlet. The speaker powers on.
NETWORK STANDBY
The speaker transitions to network standby when audio has stopped and you have not pressed any buttons for 20 or more minutes. To wake the speaker from network standby:
Tap any button on the speaker.
Play or resume audio using your mobile device or the Bose® Music app. Talk to Alexa.
NOTE: You can still access Alexa in network standby as long as it is set up using the Bose Music app and the microphone is on (see page 28).
Manually set the speaker to network standby
Tap and hold the Play/Pause button Ffor 2 seconds.
The speaker display changes to the clock or fades to black.
1 2 | E N G
BOSE MUSIC APP SETUP
The Bose® Music app lets you set up and control the speaker from any mobile device such as a smartphone or tablet. Using the app, your device acts as a remote for the speaker.
From the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Alexa and manage speaker settings.
NOTE: If you have already created a Bose account in the app for another Bose product, see “Existing Bose Music app users” on page 14.
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
2.Follow the app instructions.
NOTE: For support information related to the Bose Music app, visit: worldwide.Bose.com/Support/HS500
1 3 | E N G
EXISTING BOSE MUSIC APP USERS
ADD THE SPEAKER TO AN EXISTING ACCOUNT
1.In the Bose® Music app, from the My Bose screen, tap H.
NOTE: To return to the My Bose screen, tap Z in the top left corner.
2.Follow the app instructions.
CONNECT TO A WI-FI NETWORK
If the speaker is not connected to a network
If your speaker is no longer connected to a network because your Wi-Fi name, password or router has changed, add the speaker to your existing network.
1.Open the Bose Music app.
2.Select your speaker.
3.On the speaker, press and hold the AUX button and the Play/Pause button F until the light bar pulses amber.
4.Follow the app instructions.
If the speaker is connected to a network
If your speaker is connected to a network and you would like to switch to a new network, add the speaker to the new network.
1.In the Bose Music app, from the My Bose screen, select your speaker.
2.Tap the speaker image in the bottom-right corner of the screen.
3.Tap Settings > Wi-Fi > Select a Different Network.
4.Follow the app instructions.
1 4 | E N G
SPEAKER CONTROLS
Play/Pause
Volume down |
Volume up |
Action button |
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AUX button |
(see page 19) |
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(see page 25) |
Microphone |
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Bluetooth |
off button |
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button |
(see page 19) |
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(see page 22) |
Preset buttons (see page 20)
1 5 | E N G
Speaker Controls
SPEAKER FUNCTIONS
Speaker controls are located on the top of the speaker.
NOTE: You can also control your speaker using the Bose® Music app.
Media playback and volume
Play/Pause
Volume down |
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Volume up |
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FUNCTION |
WHAT TO DO |
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Play/Pause |
Tap F. |
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Skip forward |
Double-tap F. |
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Skip backward |
Triple-tap F. |
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Volume down |
Tap z. |
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NOTE: To quickly decrease the volume, tap and hold z. |
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Volume up |
Tap H. |
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NOTE: To quickly increase the volume, tap and hold H. |
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1 6 | E N G
Speaker Controls
The Action button b and Microphone off button nare used to control Alexa. For more information about how to access Alexa using speaker controls, see page 19.
Action button
Microphone off button
PRESETS
The speaker includes six presets that you can set to your favorite music service stations, playlists, artists, albums or songs from your music library. Once set, you can access your music at any time, with a simple touch of a button or by using the Bose® Music app.
Preset buttons
For more information about setting and using presets, see “Preset Personalization” on page 20.
1 7 | E N G
AMAZON ALEXA
The speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices and more. Using Alexa on your speaker is as simple as asking. Just ask or use the Action button b and Alexa responds instantly.
NOTE: Alexa isn’t available in all languages and countries.
SET UP ALEXA USING THE BOSE® MUSIC APP
1.In the Bose Music app, from the My Bose screen, select your speaker.
2.Tap the speaker image in the bottom-right corner of the screen.
3.Tap Settings > Voice Assistant > Add.
4.Follow the app instructions.
ACCESS ALEXA
You can access Alexa using your voice or the Action button b.
NOTE: For more information about what Alexa can do, visit: worldwide.Bose.com/Support/HS500
Use your voice
To access Alexa, say the wake word, “Alexa,” then your request.
THINGS TO TRY |
EXAMPLE OF WHAT TO SAY |
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Talk to Alexa |
“Alexa, what’s the weather?” |
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“Alexa, play Niall Horan.” |
Play audio |
Amazon Music is set as the default music service. To |
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change the default music service, use the Alexa app. |
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Control volume |
“Alexa, turn the volume up.” |
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Play from a specific audio service |
“Alexa, play NPR on iHeartRadio.” |
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Play on a specific speaker |
“Alexa, play funk in the living room.” |
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1 8 | E N G
Amazon Alexa
EXAMPLE OF WHAT TO SAY
“Alexa, next song.”
“Alexa, set a timer for 5 minutes”
“Alexa, what new skills do you have?”
“Alexa, stop.”
The Action button b and Microphone off button nare used to control Alexa. They are located on the top of the speaker.
Action button 
Microphone off button
THINGS TO TRY |
WHAT TO DO |
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Tap b then say your request. |
Talk to Alexa |
For a list of things to try, visit: |
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worldwide.Bose.com/Support/HS500 |
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Stop alarms and timers |
Tap b. |
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Stop Alexa |
Tap b. |
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Tap n. |
Turn the microphone on/off |
NOTE: When the microphone is off, nglows solid |
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red, and you can’t access Alexa. |
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1 9 | E N G
PRESET PERSONALIZATION
You can control presets using the Bose® Music app or the buttons on the top of the speaker.
NOTE: You can’t set presets if streaming music in Bluetooth mode or AUX mode.
SET A PRESET
1.Stream music using the Bose Music app.
2.While the music is playing, tap and hold a preset button until you hear a tone.
Preset buttons
The screen display shows that the preset has been set.
2 0 | E N G
Preset Personalization
PLAY A PRESET
Once you personalize presets, tap a preset button to play music.
Preset buttons
2 1 | E N G
BLUETOOTH CONNECTIONS
Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a device, you must connect your device to the speaker.
When using Bluetooth on the speaker, note the following:
You can store up to eight mobile devices in the speaker pairing list. You can connect and play audio from only one device at a time.
You can also manage Bluetooth connections using the Bose® Music app.
CONNECT A MOBILE DEVICE
1. Tap and hold the Bluetooth button l until the light bar pulses blue.
Bluetooth button
2.On your device, turn on the Bluetooth feature.
TIP: The Bluetooth menu is usually found in the Settings menu.
2 2 | E N G
BLUETOOTH CONNECTIONS
3.Select your speaker from the device list.
TIP: Look for the name you entered for your speaker in the Bose® Music app. If you didn’t name your speaker, the default name appears.
Device Name
Once connected, the light bar glows solid white. Your speaker’s name appears in the mobile device list.
DISCONNECT A MOBILE DEVICE
Use the Bluetooth menu on your mobile device to disconnect your device.
2 3 | E N G
BLUETOOTH CONNECTIONS
RECONNECT A MOBILE DEVICE
1.Tap the Bluetooth button l.
The screen display shows which device is currently connected.
2.Tap l again within two seconds to connect to the next mobile device in the speaker pairing list. Repeat until you see the correct mobile device name.
3.Play audio on the connected mobile device.
CLEAR THE SPEAKER PAIRING LIST
Tap and hold l for 10 seconds until the light bar pulses blue twice. The speaker is ready to connect to a mobile device (see page 22).
2 4 | E N G
WIRED CONNECTIONS
CONNECT AN AUDIO CABLE
You can connect a smartphone, tablet, computer or other type of mobile device to the speaker using a 3.5 mm audio cable (not provided).
1.Using a 3.5 mm audio cable, connect your audio device to the AUX connector on the speaker.
2.On the top of the speaker, select AUX.
The light bar glows solid white then fades to black.
2 5 | E N G
SPEAKER STATUS
The LED light bar located on the front of the speaker shows the speaker status.
Light bar
WI-FI STATUS
Shows the Wi-Fi connection status of the speaker.
LIGHT BAR ACTIVITY |
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SYSTEM STATE |
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Pulsing white |
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Connecting to Wi-Fi |
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Solid white then fades |
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Connected to Wi-Fi |
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to black |
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2 6 | E N G
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Speaker StATUS |
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BLUETOOTH CONNECTION STATUS |
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Shows the Bluetooth connection status for mobile devices. |
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LIGHT BAR ACTIVITY |
SYSTEM STATE |
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Pulsing blue |
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Ready to connect a |
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to mobile device |
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Pulsing white |
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Connecting to a |
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mobile device |
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Connected to a |
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Solid white then fades |
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to black |
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mobile device |
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Pulses blue twice |
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Pairing list cleared |
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AUX STATUS
Shows the connection status for devices connected using an AUX cable.
LIGHT BAR ACTIVITY |
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SYSTEM STATE |
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Solid white then fades |
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Connected to AUX source |
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to black |
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2 7 | E N G
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Speaker StATUS |
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ALEXA STATUS |
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Shows the status of Amazon Alexa. |
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LIGHT BAR ACTIVITY |
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SYSTEM STATE |
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Off |
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Alexa is idle |
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White light slides to the |
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Alexa is listening |
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center then glows solid |
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White light slides to |
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Alexa is thinking |
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Alexa is speaking |
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Microphone off indicator
Microphone off indicator
INDICATOR ACTIVITY |
SYSTEM STATE |
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Solid red |
Microphone is off |
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2 8 | E N G
Speaker StaTUS
UPDATES AND ERRORS
Shows the status of the software updates and error alerts.
LIGHT BAR ACTIVITY |
SYSTEM STATE |
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Wi-Fi setup in progress |
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Downloading update |
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right to left |
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White light slides from |
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Updating speaker |
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left to right |
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Source error – refer to the |
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Pulses red four times |
Request is temporarily |
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Solid red |
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Speaker error – contact |
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Bose customer service |
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2 9 | E N G
SPEAKER DISPLAY
The speaker display shows speaker information and icons as well as the streaming service, album and artist currently playing.
Display
SET THE CLOCK
Use the Bose® Music app to set the display clock.
TURN THE DISPLAY OFF
The display is always lit. To turn the display off:
1.Disable the clock using the Bose Music app.
2.Manually set the speaker to network standby (see page 12).
3 0 | E N G
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