Blackberry VERSION: 10.1.2 User Manual

Loading...

BlackBerry Enterprise Service 10

Version: 10.1.2

Release Notes

Published: 2013-08-06

SWD-20130806124654688

Contents

 

1

Supported versions for upgrade

........................................................................................................ 4

2

Fixed issues......................................................................................................................................

5

3

Known issues....................................................................................................................................

9

4

Legal notice....................................................................................................................................

23

Release Notes

Supported versions for upgrade

Supported versions for upgrade

1

 

 

You can upgrade BlackBerry Device Service 6.2 or later and Universal Device Service 6.2.1 or later, or BlackBerry Enterprise Service 10 version 10.1 to BlackBerry Enterprise Service 10 version 10.1.2.

If you have BlackBerry Enterprise Service 10 version 10.1.1 installed, you cannot upgrade to BlackBerry Enterprise Service 10 version 10.1.2 because this version contains changes to the setup application only.

Adding instances of BlackBerry Enterprise Service 10 version 10.1.2 to an existing BlackBerry Enterprise Service 10 version 10.1.1 server domain is not supported.

You can also use the BlackBerry Enterprise Service 10 version 10.1.2 software to perform a new installation.

4

Release Notes

Fixed issues

Fixed issues

2

 

 

Installation fixed issues

The setup application stopped responding when it mishandled a failed SQL call. (DT 7531615)

If you attempted to install the BlackBerry Enterprise Service 10 software on a computer that had previously had the software installed on it, the install might have failed. (DT 7531574)

If you installed BlackBerry Enterprise Service 10 on a computer and stopped the Core components, then started to install a secondary instance on another computer and restarted the core components on the primary instance after the "The setup application could not connect..." message appeared, the setup application would not complete on the secondary instance. (DT 7439711)

If the domain name that you specified for the BlackBerry Administration Service pool name began with a number, the installation process continued but might not complete. (DT 7284702)

When you ran the setup application, you could not specify an IP address for the BlackBerry Administration Service pool name. (DT 7199525)

If you re-ran the setup application on a computer, the Communication component certificate was deleted. (DT 7199217)

If you changed the core password using the BES10 Configuration Tool, when you uninstalled the BlackBerry Enterprise Service 10 and then reinstalled it and used the new core password, the installation would not complete. (DT 7177306)

When you installed the BlackBerry Enterprise Service 10 core components on a computer that hosted the BlackBerry Enterprise Service 10 administration consoles, the installation process might not have completed. (DT 7170786)

When you installed a secondary Core Module, the password fields in the Core Module information dialog were enabled, even though you should not create a different password for a secondary Core Module. (DT 7111259)

In some circumstances, if you configured additional port bindings in Microsoft IIS, the BlackBerry Enterprise Service 10 setup application would incorrectly populate the port fields in the Core Module information dialog box. (DT 7092542)

The setup application stopped responding if the Organization name contained special characters such as a plus sign (+), equals sign (=), hash (#), backslash (\) and semi-colon (;). (DT 6839542)

5

Blackberry VERSION: 10.1.2 User Manual

Release Notes

Fixed issues

The setup application would not complete if the Windows display language is set to any language other than English. (DT 3583426)

Upgrade fixed issues

In a high availability environment, if you upgraded the primary instance from BlackBerry Device Service 6.2 to BlackBerry Enterprise Service 10 version 10.1, and on the standby instance you uninstalled BlackBerry Device Service 6.2 and installed BlackBerry Enterprise Service 10 version 10.1 and then configured the instances as a high availability pair, in the BlackBerry Configuration Database the standby server was listed as both a standalone server and as part of a high availability pair. (DT 7604716)

If the service account did not have the "Log on as batch job" permission, when the administrator attempted to upgrade the software the upgrade failed. (DT 7496867)

When upgrading, you could chose the default website for the Core or Communication components even if a default website did not exist, and the upgrade would fail. (DT 7436978)

If you installed the BlackBerry Device Service, then used the BlackBerry Device Service Configuration Tool to change the web keystore password for the BlackBerry Administration Service, then changed the default BlackBerry Administration Service password, you could no longer log into the BlackBerry Administration Service. (DT 7353857)

The BlackBerry Secure Connect Service failed to start after an upgrade. (DT 7274562)

If you installed only the BlackBerry Administration Service on a computer and then attempted to upgrade the software on the computer to install the core components, the upgrade failed. (DT 7154369)

You could not upgrade the BlackBerry Device Service if you had enabled the "System cryptography: Use FIPS compliant algorithms for encryption, hashing and signing" option. (DT 7085131)

BlackBerry Device Service fixed issues

Administrators with a Senior Helpdesk Administrator role could not change the activation type for users that had already activated a device. (DT 7355011)

If you set the Maximum age of daily log files to 2 (days) for the Enterprise Management Web Service, after 2 days the log files were not deleted. (DT 7292801)

If you tried to uninstall a second instance of BlackBerry Enterprise Service 10, the BlackBerry Device Service may have stopped responding. (DT 7140638)

In the BlackBerry Administration Service, you could not create a user if the Distinguished Name field for the user in Microsoft Active Directory contained more than 256 characters. (DT 7135932)

6

Release Notes

Fixed issues

You could not switch the active server if the BlackBerry Licensing Service on the active server was not running. (DT 7135114)

If you changed a user’s UPN in Microsoft Active Directory, the update did not synchronize with BlackBerry Enterprise Service 10. As a result, if the user had a SCEP profile, a new CSR for a certificate that matched the user’s updated UPN was not generated. (DT 7132030)

If the connection to the BlackBerry Configuration Database was lost for several minutes, the Enterprise Management Web Service might have stopped running. (DT 7104407)

When you created a custom administrative role, if you selected the Listed Groups only option, the "Specify new device password and lock device" and "Resend IT policy to device" options were not available to administrators that you assigned the administrative role to. (DT 7092184)

Logging details for the Enterprise Management Web Service were not shown in the BlackBerry Administration Service. (DT 7089631)

In some circumstances, if you required the use of a proxy server for external web requests from behind the firewall, and a user accessed an external website with the work browser, the user would be asked for their user name and password several times, even after the work browser displayed the external website. (DT 7057436)

If your Wi-Fi network used WPA2-PSK security, changing the password in the Wi-Fi profile did not update the password on devices. (DT 6934181)

If you activated a BlackBerry 10 device using Microsoft ActiveSync, and then tried to activate the same account using the BlackBerry Device Service, the error message indicated that you needed to delete the existing account created using Microsoft ActiveSync before you could create an account using the BlackBerry Device Service. (DT 6788302)

BlackBerry Management Studio fixed issues

In the BlackBerry Management Studio, you could not create a BlackBerry Device Service user if the Distinguished Name field for the user in Microsoft Active Directory contained more than 256 characters. (DT 7284610)

If you searched for a user’s email address or display name and enclosed your search criteria in quotation marks, the following error message might have appeared: “Internal error with SQL”. You might also have received this error message when you tried to sort users by PIN. (DT 7269609)

When you clicked Switch server on the Licensing settings tab in BlackBerry Management Studio, the "How to switch the active server" link was not available in the Switch server window. (DT 7158881)

In the Search Settings tab of the BES10 Configuration Tool, if you changed any of the default settings, you were required to restart the BlackBerry Management Studio. After the BlackBerry Management Studio restarted, searching for users did not return any results. (DT 7135416)

7

Release Notes

Fixed issues

Universal Device Service fixed issues

If you sent an IT policy update to an iOS device and then sent the “Unlock and clear password” command to the same device, the device might not have processed the command successfully. (DT 7162798)

In the Universal Device Service, if you created a custom IT policy that hid the Game Center app, after you applied the IT policy the user could still open the app and some of the app's functionality was still available. (DT 7065035)

High availability fixed issues

When you configured BlackBerry Enterprise Service 10 for high availability, under BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Device Service > <name of server>, there was an External services turned on drop-down list that allowed you to turn the external services off. However, if you turned the services off the BlackBerry Dispatcher could not communicate with the BlackBerry MDS Connection Service. (DT 7133831)

8

+ 17 hidden pages