Blackberry Tourch 9850, Torch 9860, Torch 9850 - v7.0 User Manual

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BlackBerry Torch Series

BlackBerry Torch 9850/9860

Smartphones

User Guide

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1735726-0726103225-001

Contents

 

Quick Help..........................................................................................................................................................................................................

6

Getting started: Your smartphone.....................................................................................................................................................................

6

How to: Top 10...................................................................................................................................................................................................

19

Tips: Top 10........................................................................................................................................................................................................

23

Personalize: Top 10............................................................................................................................................................................................

30

Troubleshooting: Top 10....................................................................................................................................................................................

33

Tips and shortcuts..............................................................................................................................................................................................

38

Tips: Doing things quickly...................................................................................................................................................................................

38

Tips: Extending battery life.................................................................................................................................................................................

39

Tips: Finding apps...............................................................................................................................................................................................

40

Tips: Freeing and conserving storage space.......................................................................................................................................................

40

Tips: Updating your software.............................................................................................................................................................................

41

Tips: Keeping your information safe..................................................................................................................................................................

42

Tips: Managing indicators..................................................................................................................................................................................

43

Phone shortcuts.................................................................................................................................................................................................

43

Shortcuts: Typing................................................................................................................................................................................................

44

Media shortcuts.................................................................................................................................................................................................

45

Troubleshooting: Shortcuts................................................................................................................................................................................

45

Phone.................................................................................................................................................................................................................

47

How to: Phone....................................................................................................................................................................................................

47

Troubleshooting: Phone.....................................................................................................................................................................................

63

Voice commands................................................................................................................................................................................................

66

How to: Voice commands...................................................................................................................................................................................

66

Troubleshooting: Voice commands....................................................................................................................................................................

68

Messages............................................................................................................................................................................................................

69

How to: Messages..............................................................................................................................................................................................

69

Email...................................................................................................................................................................................................................

74

Text messages....................................................................................................................................................................................................

92

PIN messages......................................................................................................................................................................................................

100

Attachments.......................................................................................................................................................................................................

103

Security options for messages............................................................................................................................................................................

106

Files and attachments........................................................................................................................................................................................

120

How to: Files.......................................................................................................................................................................................................

120

Troubleshooting: Files........................................................................................................................................................................................

125

Media.................................................................................................................................................................................................................

127

How to: Media....................................................................................................................................................................................................

127

Music..................................................................................................................................................................................................................

132

Videos.................................................................................................................................................................................................................

135

Video camera.....................................................................................................................................................................................................

137

Camera...............................................................................................................................................................................................................

140

Pictures...............................................................................................................................................................................................................

145

Voice notes.........................................................................................................................................................................................................

149

Ring tones, sounds, and alerts............................................................................................................................................................................

151

How to: Ring tones, sounds, and alerts..............................................................................................................................................................

151

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

154

Browser..............................................................................................................................................................................................................

155

How to: Browser.................................................................................................................................................................................................

155

Troubleshooting: Browser..................................................................................................................................................................................

166

Calendar.............................................................................................................................................................................................................

168

How to: Calendar................................................................................................................................................................................................

168

Troubleshooting: Calendar.................................................................................................................................................................................

176

Contacts..............................................................................................................................................................................................................

178

How to: Contacts................................................................................................................................................................................................

178

Troubleshooting: Contacts.................................................................................................................................................................................

185

Clock...................................................................................................................................................................................................................

186

How to: Clock.....................................................................................................................................................................................................

186

Troubleshooting: Clock.......................................................................................................................................................................................

189

Tasks and memos...............................................................................................................................................................................................

190

Create a task or memo.......................................................................................................................................................................................

190

Send a task or memo..........................................................................................................................................................................................

190

Change or delete a task or memo......................................................................................................................................................................

190

Change the status of a task................................................................................................................................................................................

190

Hide completed tasks.........................................................................................................................................................................................

191

Show tasks in the calendar.................................................................................................................................................................................

191

Synchronizing tasks and memos.........................................................................................................................................................................

191

About categories................................................................................................................................................................................................

193

Categorize a contact, task, or memo..................................................................................................................................................................

193

Create a category for contacts, tasks, or memos...............................................................................................................................................

193

Turn off the prompt that appears before you delete items...............................................................................................................................

194

Typing.................................................................................................................................................................................................................

195

How to: Typing...................................................................................................................................................................................................

195

Troubleshooting: Typing.....................................................................................................................................................................................

202

Keyboard............................................................................................................................................................................................................

203

How to: Keyboard...............................................................................................................................................................................................

203

Troubleshooting: Keyboard................................................................................................................................................................................

205

Language............................................................................................................................................................................................................

206

How to: Language...............................................................................................................................................................................................

206

Troubleshooting: Language................................................................................................................................................................................

207

Screen display.....................................................................................................................................................................................................

208

How to: Screen display.......................................................................................................................................................................................

208

Troubleshooting: Screen display........................................................................................................................................................................

211

GPS technology...................................................................................................................................................................................................

213

How to: GPS technology.....................................................................................................................................................................................

213

Troubleshooting: GPS technology......................................................................................................................................................................

214

Compass.............................................................................................................................................................................................................

215

How to: Compass................................................................................................................................................................................................

215

Troubleshooting: Compass.................................................................................................................................................................................

216

Maps...................................................................................................................................................................................................................

217

How to: Maps.....................................................................................................................................................................................................

217

Troubleshooting: Maps......................................................................................................................................................................................

221

Applications........................................................................................................................................................................................................

223

How to: Applications..........................................................................................................................................................................................

223

Troubleshooting: Applications...........................................................................................................................................................................

225

BlackBerry Device Software...............................................................................................................................................................................

230

How to: BlackBerry Device Software..................................................................................................................................................................

230

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

233

Manage Connections..........................................................................................................................................................................................

234

Mobile network..................................................................................................................................................................................................

234

Wi-Fi technology................................................................................................................................................................................................

241

Bluetooth technology.........................................................................................................................................................................................

250

How to: Bluetooth technology...........................................................................................................................................................................

250

Troubleshooting: Bluetooth technology............................................................................................................................................................

256

Smart accessories...............................................................................................................................................................................................

259

About the Smart Accessories application...........................................................................................................................................................

259

Set up a new dock..............................................................................................................................................................................................

259

Change a dock profile.........................................................................................................................................................................................

259

Delete a saved dock profile................................................................................................................................................................................

260

Power and battery..............................................................................................................................................................................................

261

How to: Power and battery................................................................................................................................................................................

261

Storage space and media cards..........................................................................................................................................................................

263

How to: Storage space and media cards............................................................................................................................................................

263

Tips: Storage space and media cards.................................................................................................................................................................

266

Troubleshooting: Storage space and media cards.............................................................................................................................................

267

Search.................................................................................................................................................................................................................

268

How to: Search...................................................................................................................................................................................................

268

Troubleshooting: Search....................................................................................................................................................................................

271

SIM card..............................................................................................................................................................................................................

272

How to: SIM card................................................................................................................................................................................................

272

Security...............................................................................................................................................................................................................

275

How to: Security.................................................................................................................................................................................................

275

Troubleshooting: Security..................................................................................................................................................................................

305

Service books and diagnostic reports.................................................................................................................................................................

307

Accept, delete, or restore a service book...........................................................................................................................................................

307

Run a diagnostic report......................................................................................................................................................................................

307

View, submit, or delete a diagnostic report.......................................................................................................................................................

307

Set a default recipient for diagnostic reports.....................................................................................................................................................

308

I can't run or submit a diagnostic report............................................................................................................................................................

308

Find your smartphone model number and version of the BlackBerry Device Software....................................................................................

308

Synchronization..................................................................................................................................................................................................

309

How to: Synchronization....................................................................................................................................................................................

309

Troubleshooting: Synchronization.....................................................................................................................................................................

312

Accessibility options...........................................................................................................................................................................................

314

How to: Accessibility..........................................................................................................................................................................................

314

Calculator...........................................................................................................................................................................................................

319

Use the calculator...............................................................................................................................................................................................

319

Convert a measurement.....................................................................................................................................................................................

319

Glossary..............................................................................................................................................................................................................

320

Legal notice........................................................................................................................................................................................................

325

Blackberry Tourch 9850, Torch 9860, Torch 9850 - v7.0 User Manual

User Guide

Quick Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Your BlackBerry smartphone at a glance

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 268.

Home screen customization

6

User Guide

Quick Help

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass, 215.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 60.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 104.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 252.

Video enhancements

Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 138. You can now record and play back videos in full screen size in either landscape or portrait view.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 146.

About the BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones.

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 223

7

User Guide

Quick Help

Change your BlackBerry ID information, 223

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry® smartphone

Trackpad

Slide your finger to move around the screen.

 

• Press (click) to select an item.

 

• Press and hold to open a pop-up menu.

 

 

 

Menu

Open a menu.

 

• Select a highlighted menu item.

 

• Press and hold to switch applications quickly.

 

 

 

Escape

Return to the previous screen.

 

Close the menu.

 

 

 

Send

Make a call.

 

Answer a call.

 

 

 

End/Power

End a call.

 

• Return to the home screen.

 

• Press and hold to turn on or turn off your BlackBerry smartphone.

 

 

 

 

 

 

Keys on the top of your smartphone

 

 

 

 

Lock

Lock or unlock the screen.

 

 

 

 

 

 

Keys on the right side of your smartphone

 

 

 

 

 

Volume/Mute

Press the top and bottom keys to change the volume.

 

• Press and hold the top or bottom key to play the next or previous

 

 

media file.

8

User Guide

Quick Help

Keys on the right side of your smartphone

 

• Before you take a picture or record a video, press the top or bottom

 

key to zoom in or out.

 

• Press the middle key to mute a call or mute the volume.

 

 

Convenience key

• If supported, open the camera.

 

• If supported, take a picture.

 

• You can also customize this key.

 

 

Keyboard

Shift

Capitalize letters.

 

 

Alt

Type a symbol or number.

 

 

Backspace/Delete

Delete the previous character or a selected item.

 

 

Enter

Select an item.

 

 

Speakerphone

Turn on or turn off the speakerphone during a call.

 

 

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.

Flashing LED color

Description

 

 

Green

You're in a wireless coverage area. You can turn on or turn off

 

this notification.

 

 

Blue

Your smartphone is connected to a Bluetooth® enabled

 

device. You can turn on or turn off this notification.

 

 

Red

A new message has arrived and your selected profile is set to

 

notify you using the flashing LED. If you're using your

 

smartphone with a smart card, your smartphone is accessing

 

data on the smart card.

 

 

Amber

The battery power level for your smartphone is low, or your

 

smartphone is turned off and is charging. You can't turn off

 

the notification for the low battery power level. The

 

notification for charging turns off when you turn on your

 

smartphone.

 

 

9

User Guide

Quick Help

Related information

Turn off Bluetooth connection notification, 255

Turn on flashing LED notification for wireless coverage, 210

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup

Enterprise Activation

 

Activate a work email account using the BlackBerry®

 

Enterprise Server.

 

 

Options

 

 

 

Power and lock

 

 

 

Password Lock

Power Off

 

 

Messages

 

 

 

Messages

Saved Messages

 

 

Added email address

Added work email address

 

 

Text Messages

 

 

 

Instant messaging

 

 

 

Instant Messaging folder

BBM™

10

User Guide

Quick Help

Some applications might appear in this folder including applications that you download.

Windows Live™ Messenger for BlackBerry®

AOL® Instant Messenger™ Service for BlackBerry®

smartphones

smartphones

 

 

Google Talk™ for BlackBerry® smartphones

Yahoo!® Messenger for BlackBerry® smartphones

 

 

Applications

 

 

 

Browser

Manage Connections

 

 

Maps

Help

 

 

Password Keeper

Voice Dialing

 

 

Applications folder

 

Some applications might appear in this folder,

 

including applications that you download.

 

 

 

Media

 

 

 

Media folder

Videos

 

 

Pictures

Music

 

 

Ring Tones

Voice Notes

 

 

Camera

Video Camera

 

 

Voice Notes Recorder

Podcasts

 

 

Personal organizer

 

 

 

Contacts

Calendar

 

 

Tasks

MemoPad

 

 

11

User Guide

Quick Help

Clock

Calculator

 

 

Files

 

 

 

Documents To Go®

Files

 

 

Social networking and mobile purchasing

 

 

 

BlackBerry App World™

Social Feeds

 

 

Facebook® for BlackBerry® smartphones

Twitter® for BlackBerry® smartphones

 

 

BlackBerry Device Software update

 

 

 

A software update for the BlackBerry® Device

A software update for the BlackBerry Device

Software is available.

Software is being downloaded.

 

 

A software update for the BlackBerry Device

A software update for the BlackBerry Device

Software is ready to be installed.

Software is stopped.

 

 

Sounds and alerts

 

 

 

Normal profile

Phone Calls Only profile

 

 

Loud profile

Custom profile

 

 

Medium profile

Silent profile

 

 

Vibrate Only profile

All Alerts Off profile

 

 

Games

 

 

 

Games folder

BrickBreaker

Some applications might appear in this folder,

 

including applications that you download.

 

 

 

Word Mole

 

 

 

12

User Guide

Quick Help

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World™ storefront

Sending data

New item in the Social Feeds application

 

 

Receiving data

System is busy

 

 

New BBM™ item

New BBM Groups item

To clear this icon, open each chat that has this

 

icon.

 

 

 

Roaming

Unread message count

 

 

Alarm is set

Missed call count

 

 

Calendar reminder count

Bluetooth® technology is turned on

 

 

Wi-Fi® technology is turned on

 

 

 

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM™ item

 

To clear this indicator, open each chat that has this

 

indicator.

 

 

Read message

BBM chat is open

 

 

Draft message

New BBM Groups item

 

 

Filed message

New RSS item

 

 

13

User Guide

Quick Help

Message with an attachment

Message is being sent

 

 

Message is high priority

Message has not been sent

 

 

Text message with an attachment

Message has been sent

 

 

Text message

Message has been delivered

 

 

Message has been read

 

 

 

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Battery is charging

 

 

Low battery

 

 

 

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

Multi-tap mode

 

 

NUM lock (number lock)

Current input language

 

 

Alt mode

 

 

 

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Received call

 

 

Placed call

Voice mail message

 

 

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

14

User Guide

Quick Help

Event reminder

Recurring appointment

 

 

Meeting reminder

Exception for recurring appointment

 

 

Notes

 

 

 

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned on

 

 

Geotagging is turned off

Take another picture

 

 

Flash is turned on

Flash is turned off

 

 

Automatic flash mode

Scene mode

 

 

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Pause recording

 

 

Send video

Rename video

 

 

Delete video

 

 

 

15

User Guide

Quick Help

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 211

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

To change the name of the shortcut, type a new name.

To change the location where the shortcut appears, change the Location field.

To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

16

User Guide

Quick Help

3. Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

To see all your application icons, on the navigation bar, click All.

To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

To show all hidden application icons, press the key > Show All Icons.

To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 211

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

To move the application icon to a different location on the Home screen, click Move. Click the new location.

To move the application icon into an application folder, click Move To Folder. Click an application folder.

To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 211

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

17

User Guide

Quick Help

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and

 

network connection options are dependent on your

 

smartphone model. To find feature specifications for your

 

smartphone model, visit www.blackberry.com/go/devices.

 

 

Wireless service plan

You must purchase or change your wireless service plan

 

through your wireless service provider.

 

A wireless service plan with phone or voice is required for you

 

to use the Phone application and to send and receive text

 

messages.

 

A wireless service plan with data is required for you to use the

 

browser service and instant messaging applications, and to

 

send and receive email messages and PIN messages.

 

A wireless service plan might affect which apps you can

 

download and how you can download them.

 

For more information about your plan, contact your wireless

 

service provider.

 

 

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address

 

or third-party instant messaging account in order to send and

 

receive email messages, use third-party instant messaging

 

applications, and use some browser options.

 

If you are an individual user, when you set up your email

 

address or instant messaging account, you are associating it

 

with the BlackBerry® Internet Service.

 

If you are a corporate user, your administrator sets up your

 

email account by associating it with a BlackBerry® Enterprise

 

Server. Your administrator might set options that determine

 

the features and settings that are available on your

18

User Guide

Quick Help

 

smartphone and if you can add or update an app. To view the

 

IT policies that have been set by your administrator, on the

 

Home screen or in a folder, click the Options icon. Click

 

Security > Security Status Information > View IT Policy.

 

 

Wireless service provider

Features such as text messaging, location-based services, and

 

some phone features are dependent on your wireless service

 

provider's offerings. You might have the option to download

 

apps from a webpage or an application. For more information,

 

contact your wireless service provider.

 

 

Wireless network

The wireless network that your smartphone is connected to

 

might affect the availability of some features. Depending on

 

your wireless service provider and available roaming options,

 

different wireless networks are available. Some wireless

 

networks don't support features such as call blocking, call

 

forwarding, or cell broadcasting. For more information,

 

contact your wireless service provider.

 

 

Region

Depending on your region, you might have the option to add

 

or update apps using the BlackBerry App World™ storefront.

 

You might also be able to download apps from a web page or

 

an application. The availability of certain apps varies by region.

 

 

Related information

BlackBerry Device Software, 230

Check what wireless networks your smartphone connects to, 234

Find more information, 19

Find more information

Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on the Home screen or in an application menu.

www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

Your wireless service provider website: Find information about your wireless network or wireless service plan.

www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

19

User Guide

Quick Help

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 85

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

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User Guide

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4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 130

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile checkbox.

5.Press the key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Related information

Add a contact, 178

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1.On the Home screen, click the Text Messages icon.

2.Press the key > Compose Text Message.

3.In the To field, do one of the following:

Type a contact name.

Press the key > Choose Contact. Click a contact.

Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4.Type a message.

5.Press the key on the keyboard.

Related information

Personal distribution lists, 183

21

User Guide

Quick Help

I can't send messages, 34

Attach a media file, contact card, appointment, or location to a text message, 93

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find a Location.

To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

To view a new location, in the Find an address field, type an address. Highlight the location.

To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

To view a favorite location, in the Favorites section, highlight the location.

3.Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

To lock the screen, press the key on the top of your smartphone.

To unlock the screen, press the key again.

To lock your smartphone with a password, on the home screen or in a folder, click the icon.

To unlock your smartphone, enter your password. Press the key on the keyboard.

Related information

Set a smartphone password, 275

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

To turn on airplane mode, click All Off.

To turn off airplane mode, click Restore Connections.

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Related information

Turn on or turn off a network connection, 235

Turn on or turn off data service or set roaming options, 236

Turn off word substitution

1.

On the Home screen or in a folder, click the Options icon.

2.

Click Typing and Input > Typing.

3.

For a keyboard, click Advanced Style Options.

4.

Clear the Spelling checkbox.

5.

Press the

key > Save.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click

 

a folder to see what apps are inside.

 

 

 

 

Make all hidden apps visible on the home screen.

On the home screen, press the

key > Show All Icons. To

 

unhide the app, highlight it and then click Hide Icon to clear

 

the check mark. If the icon is hidden in other panels, you can

 

unhide the icon in all panels, or in the current panel only. If

 

Show All Icons does not appear in the menu, there are no apps

 

hidden from view.

 

 

 

Search for an app.

On the home screen, start typing the app name.

 

 

Verify that the app is installed.

On the home screen or in a folder, click the Options icon. Click

 

Device > Application Management. If the app is listed, it is

 

installed on your BlackBerry® smartphone.

 

 

 

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

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User Guide

Quick Help

Remove the new item indicator

.

Open each item that has this indicator. For example, to remove

 

 

it from the Messages icon, click the icon.

 

 

 

Remove the unopened message indicator .

In the Messages app, do one or more of the following:

 

 

• Open all of your messages by clicking on them. If you can't

 

 

find all of your unread messages in your inbox, look in your

 

 

messages folders.

 

 

 

• Mark a message as read. Highlight a message. Press the

 

 

key > Mark Read.

 

 

 

• Mark all messages that are prior to a date as read.

 

 

Highlight a date field. Press the

key > Mark Prior

 

 

Read.

 

 

 

 

Identify an indicator.

 

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software

Depending on your smartphone model, this feature might not

that you can download over the network.

be supported. On the Home screen or in a folder, click the

 

Options icon. Click Device > Software Updates.

 

 

Update your BlackBerry Device Software from your computer.

On your computer, visit www.blackberry.com/update. Click

 

Check for Updates. Connect your smartphone to your

 

computer.

 

 

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Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop Software.

 

automatically.

 

 

 

 

 

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

 

 

 

Related information

 

BlackBerry Device Software, 230

 

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the Home screen.

See all the apps and folders on the Home screen, or minimize

On the navigation bar, click All.

the panel and view the wallpaper.

 

 

 

 

 

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens.

Use toolbars.

Toolbars are available in most applications, and appear at the

 

bottom of the screen. For example, you can click icons on the

 

toolbar in the message list to quickly search the message list,

 

compose an email, and delete the selected message. To see a

 

description for a toolbar icon, touch and hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

panels.

swipe right or left.

 

 

 

Add an app to the Favorites panel.

Highlight an app on the Home screen or in a folder. Press the

 

key > Mark as Favorite.

 

 

 

 

Change options for the Home screen such as the wallpaper.

On the Home screen, press the

key > Options.

 

 

 

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Related information

Change what happens when you type on the Home screen, 0

Assign an application to a convenience key, 32

Keep an application running in the background and switch to another application, 224

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off

On the Home screen or in a folder, click the Options icon. Click

automatically.

Device > Auto On/Off.

 

You can set your smartphone to turn off while you aren't using

 

 

it for an extended period, like when you sleep. Data you

 

 

receive when the smartphone is turned off automatically

 

 

updates when the smartphone turns on.

 

 

 

 

Set backlighting to remain on for a shorter period of time, and

On the Home screen or in a folder, click the Options icon. Click

lower its brightness.

Display > Screen Display.

 

 

 

Turn off network connections you aren't using.

On the Home screen, click the connections area at the top of

 

the screen, or click the Manage Connections icon. Click a

 

network connection to clear the checkbox.

 

 

 

Close apps when you're finished with them.

In an app, press the

key > Close.

When you switch from one app to another, some apps, such

 

 

as the Browser app or the Music app, run in the background,

 

 

which uses battery power.

 

 

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

If your smartphone has a camera flash, turn off the flash.

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

 

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

 

Keeping the battery clean extends the life of your battery.

metal contacts on the battery and the smartphone.

 

 

 

 

 

Related information

 

Delete the original text from a reply message, 75

 

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Quick Help

Change your ring tone, notifiers, or reminders, 30

Turn on or turn off a network connection, 235

Set options for backlighting, 208

Set your smartphone to turn on and turn off automatically, 261

Tips: Freeing and conserving storage space

Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.

On the home screen or in a folder, click the Options icon. Click

 

Device > Storage.

 

 

 

 

 

 

Close any apps you're not using.

In an app, press the

key > Close or press the

key

 

until the home screen appears.

 

 

 

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

 

highlight a file. Press the

key > Delete.

 

 

 

 

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the

 

 

key > Options. Go to the Clear Browsing Data section.

 

 

 

Reduce the amount of time that your smartphone stores email

On the home screen, click the Messages icon or Calendar icon.

messages and calendar entries.

Press the

key > Options.

 

 

 

 

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

 

 

key > Options > Email Preferences.

 

 

 

 

Receive only the first section of long email messages, and

On the home screen, click the Messages icon. Press the

 

choose whether to download more.

key > Options > Message Display and Actions.

 

 

 

Store files on a media card instead of the smartphone.

Your BlackBerry smartphone supports media card sizes up to

 

32 GB. Only microSD media cards are supported.

 

 

 

 

Reduce the size of pictures you take.

On the home screen, click the Camera icon. Press the

 

 

key > Options.

 

 

 

 

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 123

Receive only the first section of long email messages, 84 Change the size of pictures that you take, 141

View the amount of available storage space on your smartphone, 264

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User Guide

Quick Help

Set how long your smartphone stores messages, 73

Stop storing messages sent from your computer on your smartphone, 83

Stop storing messages sent from your smartphone on your computer, 84

Change how long your smartphone stores calendar entries, 174

Keep an application running in the background and switch to another application, 224

The application storage on my smartphone is low, 267

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

 

Set a smartphone password.

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Password.

 

 

 

 

Encrypt contacts and files.

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Encryption.

 

 

 

 

Back up your smartphone data to your computer.

Use the BlackBerry® Desktop Software to back up your

 

 

smartphone data to your computer. To download the

 

 

BlackBerry Desktop Software, from your computer, visit

 

 

www.blackberry.com/desktop and select the appropriate

 

 

option for your computer.

 

 

 

 

Back up your smartphone data to a media card.

On the Home screen, click the Setup icon. In the Setup section,

 

 

click Device Switch > Save Data.

 

 

 

Related information

 

Set a smartphone password, 275

 

Turn on encryption, 265

 

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

key. Press the

key > Phone

 

Ring Tones.

 

 

 

 

Send an incoming call to voice mail when your

Press and hold the Volume Down key on the right side of your smartphone.

BlackBerry® smartphone is inserted in a holster

 

 

 

 

 

 

 

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User Guide

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Set up speed dial for a contact

From the Home screen, press the

key. Press and hold the key that

 

you would like to assign speed dial to.

 

 

 

 

Insert a plus sign (+) when typing a phone number

Press and hold 0.

 

 

 

 

Change the active phone number

From the Home screen, press the

key. Click your phone number at

 

the top of the screen. Click a phone number.

 

 

 

Shortcuts: Typing

Depending on the typing input language that you're using, some shortcuts might not be available.

Show the keyboard

Tap a text field or tap the Show Keyboard icon at the bottom

 

of the screen.

 

 

Hide the keyboard

Touch the top of the keyboard and slide your finger quickly

 

down the screen.

 

 

Insert a period

Tap the Space key twice. The next letter is capitalized.

 

 

Insert an at sign (@) or a period (.) in an email address field

Tap the Space key.

 

 

Capitalize a letter

Tap the Shift key. Tap the letter key.

 

 

Turn on CAP lock

Touch and hold the Shift key until the lock indicator appears

 

on the key. To turn off CAP lock, tap the Shift key again.

 

 

Type a symbol

Tap the &% 123 key. Tap the &% key. Tap the symbol.

 

 

Type an accented character

Touch and hold the letter key. Tap the accented character

 

that appears on the screen.

 

 

Type a number in a text field

Tap the 123 key. Tap the number key.

 

 

Type a number in a number field

Tap a number key. You don't need to tap the 123 key.

 

 

Turn on NUM lock

Touch and hold the 123 key until the lock indicator appears

 

on the key. To turn off NUM lock, tap the 123 key again.

 

 

Move the cursor to edit text

Touch the text. Your BlackBerry® smartphone displays a

 

frame around the cursor. To move the cursor one character

 

at a time, touch the cursor frame and slide your finger.

 

 

Change the typing input language

When you're using your smartphone in landscape view or in

 

portrait view with the full keyboard, tap the globe icon. Tap

 

an input language.

 

 

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User Guide

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Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the Mute key on the right side of your BlackBerry®

 

smartphone.

 

 

Resume playing an audio or video file

Press the Mute key again.

 

 

Play the next audio file

Press and hold the Volume Up key on the right side of your

 

smartphone.

 

 

Play the previous audio file

Press and hold the Volume Down key on the right side of your

 

smartphone.

 

 

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

 

on.

 

 

Camera

 

 

 

Zoom in to a subject before taking a picture

Press the Volume Up key.

 

 

Zoom out from a subject before taking a picture

Press the Volume Down key.

 

 

Take a picture

Press the Convenience key on the right side of your

 

smartphone.

 

 

Personalize: Top 10

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

To change your ring tone, click Phone.

To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

Click a tone.

To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

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User Guide

Quick Help

To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

Add or delete a custom profile, 152

Add or delete a contact alert, 32

I can't change the number of times that my smartphone rings, 64

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 211

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.

To delete a folder, highlight a folder. Press the key > Delete.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Change the language

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Language > Language and Method.

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User Guide

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To change the display language, change the Display Language field.

To change the typing language, change the Typing Language field.

To change the language for voice commands, change the Voice Dialing Language field.

3.Press the key > Save.

Change the display font

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.Change the font fields.

4.Press the key > Save.

Related information

Use grayscale or reverse contrast for the screen display, 210

Screen display, 208

Assign an application to a convenience key

Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > Convenience Key.

3.Change the Convenience Key Opens field.

4.Press the key > Save.

Set up speed dial for a contact

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

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User Guide

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4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related information

My contact pictures keep changing, 185

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that your wireless service plan includes phone or voice services.

If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

If you're not receiving calls, verify that call blocking and call forwarding are turned off.

Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

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User Guide

Quick Help

If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®

Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 54

Call waiting, call forwarding, and call blocking, 52

Switch the active phone number, 59

I'm not receiving messages

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

Reset your smartphone. Connect to the network and try again.

If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

Verify that data service is turned on.

If you use email filters, verify that the options for email filters are set correctly.

Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 77

Forward messages from a specific email folder to your smartphone, 83

I can't send messages

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

34

User Guide

Quick Help

If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

Generate an encryption key.

Verify that data service is turned on.

Resend the message.

Related information

Generate an encryption key, 280

Wireless coverage indicators, 239

Change or delete a contact, 179

Turn on or turn off a network connection, 235

Turn on or turn off data service or set roaming options, 236

Options for email filters, 76

Resend a message, 70

Resend a message, 70

I forget my smartphone password

If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

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User Guide

Quick Help

The screen turns off

When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

Related information

Set options for backlighting, 208

Email messages aren't reconciling over the wireless network

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless email reconciliation is turned on.

Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

Verify that your BlackBerry® smartphone is connected to the wireless network.

Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.

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User Guide

Quick Help

Related information

Make your smartphone discoverable, 253

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 129

37

User Guide

Tips and shortcuts

Tips and shortcuts

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the Home screen.

See all the apps and folders on the Home screen, or minimize

On the navigation bar, click All.

the panel and view the wallpaper.

 

 

 

 

 

Switch to another app.

Press and hold the

key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens.

Use toolbars.

Toolbars are available in most applications, and appear at the

 

bottom of the screen. For example, you can click icons on the

 

toolbar in the message list to quickly search the message list,

 

compose an email, and delete the selected message. To see a

 

description for a toolbar icon, touch and hold the icon.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent

On the Home screen, highlight All on the navigation bar and

panels.

swipe right or left.

 

 

 

Add an app to the Favorites panel.

Highlight an app on the Home screen or in a folder. Press the

 

key > Mark as Favorite.

 

 

 

 

Change options for the Home screen such as the wallpaper.

On the Home screen, press the

key > Options.

 

 

 

Related information

Change what happens when you type on the Home screen, 0

Assign an application to a convenience key, 32

38

User Guide

Tips and shortcuts

Keep an application running in the background and switch to another application, 224

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off

On the Home screen or in a folder, click the Options icon. Click

automatically.

Device > Auto On/Off.

 

You can set your smartphone to turn off while you aren't using

 

 

it for an extended period, like when you sleep. Data you

 

 

receive when the smartphone is turned off automatically

 

 

updates when the smartphone turns on.

 

 

 

 

Set backlighting to remain on for a shorter period of time, and

On the Home screen or in a folder, click the Options icon. Click

lower its brightness.

Display > Screen Display.

 

 

 

Turn off network connections you aren't using.

On the Home screen, click the connections area at the top of

 

the screen, or click the Manage Connections icon. Click a

 

network connection to clear the checkbox.

 

 

 

Close apps when you're finished with them.

In an app, press the

key > Close.

When you switch from one app to another, some apps, such

 

 

as the Browser app or the Music app, run in the background,

 

 

which uses battery power.

 

 

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

If your smartphone has a camera flash, turn off the flash.

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

 

Keep your battery connections clean.

Every few months, use a cotton swab or dry cloth to clean the

 

Keeping the battery clean extends the life of your battery.

metal contacts on the battery and the smartphone.

 

 

 

 

 

Related information

 

Delete the original text from a reply message, 75

 

Change your ring tone, notifiers, or reminders, 30

 

Turn on or turn off a network connection, 235

 

39

User Guide

Tips and shortcuts

Set options for backlighting, 208

Set your smartphone to turn on and turn off automatically, 261

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Search for an app.

On the home screen, start typing the app name.

 

 

Verify that the app is installed.

On the home screen or in a folder, click the Options icon. Click

 

Device > Application Management. If the app is listed, it is

 

installed on your BlackBerry® smartphone.

 

 

Tips: Freeing and conserving storage space

Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.

On the home screen or in a folder, click the Options icon. Click

 

Device > Storage.

Close any apps you're not using.

In an app, press the key > Close or press the key until the home screen appears.

Delete unneeded files.

On the home screen or in a folder, click the Files icon. Find and

 

highlight a file. Press the

key > Delete.

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.

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User Guide

Tips and shortcuts

Reduce the amount of time that your smartphone stores email

On the home screen, click the Messages icon or Calendar icon.

messages and calendar entries.

Press the

key > Options.

 

 

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

 

key > Options > Email Preferences.

 

 

Receive only the first section of long email messages, and

On the home screen, click the Messages icon. Press the

choose whether to download more.

key > Options > Message Display and Actions.

 

 

Store files on a media card instead of the smartphone.

Your BlackBerry smartphone supports media card sizes up to

 

32 GB. Only microSD media cards are supported.

 

 

Reduce the size of pictures you take.

On the home screen, click the Camera icon. Press the

 

key > Options.

 

 

 

 

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 123

Receive only the first section of long email messages, 84 Change the size of pictures that you take, 141

View the amount of available storage space on your smartphone, 264 Set how long your smartphone stores messages, 73

Stop storing messages sent from your computer on your smartphone, 83 Stop storing messages sent from your smartphone on your computer, 84 Change how long your smartphone stores calendar entries, 174

Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 267

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software

Depending on your smartphone model, this feature might not

that you can download over the network.

be supported. On the Home screen or in a folder, click the

 

Options icon. Click Device > Software Updates.

 

 

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User Guide

Tips and shortcuts

 

Update your BlackBerry Device Software from your computer.

On your computer, visit www.blackberry.com/update. Click

 

 

Check for Updates. Connect your smartphone to your

 

 

computer.

 

 

 

 

Set your BlackBerry Desktop Software to check for updates

For instructions, see the Help in BlackBerry Desktop Software.

 

automatically.

 

 

 

 

 

Update your BlackBerry Desktop Software .

Visit www.blackberry.com/desktopsoftware.

 

 

 

Related information

 

BlackBerry Device Software, 230

 

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

 

Set a smartphone password.

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Password.

 

 

 

 

Encrypt contacts and files.

On the Home screen or in a folder, click the Options icon. Click

 

 

Security > Encryption.

 

 

 

 

Back up your smartphone data to your computer.

Use the BlackBerry® Desktop Software to back up your

 

 

smartphone data to your computer. To download the

 

 

BlackBerry Desktop Software, from your computer, visit

 

 

www.blackberry.com/desktop and select the appropriate

 

 

option for your computer.

 

 

 

 

Back up your smartphone data to a media card.

On the Home screen, click the Setup icon. In the Setup section,

 

 

click Device Switch > Save Data.

 

 

 

Related information

 

Set a smartphone password, 275

 

Turn on encryption, 265

 

42

User Guide

Tips and shortcuts

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

.

Open each item that has this indicator. For example, to remove

 

 

it from the Messages icon, click the icon.

 

 

 

Remove the unopened message indicator .

In the Messages app, do one or more of the following:

 

 

• Open all of your messages by clicking on them. If you can't

 

 

find all of your unread messages in your inbox, look in your

 

 

messages folders.

 

 

 

• Mark a message as read. Highlight a message. Press the

 

 

key > Mark Read.

 

 

 

• Mark all messages that are prior to a date as read.

 

 

Highlight a date field. Press the

key > Mark Prior

 

 

Read.

 

 

 

 

Identify an indicator.

 

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

From the Home screen, press the

key. Press the

key > Phone

 

Ring Tones.

 

 

 

 

 

 

43

User Guide

Tips and shortcuts

Send an incoming call to voice mail when your

Press and hold the Volume Down key on the right side of your smartphone.

BlackBerry® smartphone is inserted in a holster

 

 

 

 

 

Set up speed dial for a contact

From the Home screen, press the

key. Press and hold the key that

 

you would like to assign speed dial to.

 

 

 

 

Insert a plus sign (+) when typing a phone number

Press and hold 0.

 

 

 

 

Change the active phone number

From the Home screen, press the

key. Click your phone number at

 

the top of the screen. Click a phone number.

 

 

 

Shortcuts: Typing

Depending on the typing input language that you're using, some shortcuts might not be available.

Show the keyboard

Tap a text field or tap the Show Keyboard icon at the bottom

 

of the screen.

 

 

Hide the keyboard

Touch the top of the keyboard and slide your finger quickly

 

down the screen.

 

 

Insert a period

Tap the Space key twice. The next letter is capitalized.

 

 

Insert an at sign (@) or a period (.) in an email address field

Tap the Space key.

 

 

Capitalize a letter

Tap the Shift key. Tap the letter key.

 

 

Turn on CAP lock

Touch and hold the Shift key until the lock indicator appears

 

on the key. To turn off CAP lock, tap the Shift key again.

 

 

Type a symbol

Tap the &% 123 key. Tap the &% key. Tap the symbol.

 

 

Type an accented character

Touch and hold the letter key. Tap the accented character

 

that appears on the screen.

 

 

Type a number in a text field

Tap the 123 key. Tap the number key.

 

 

Type a number in a number field

Tap a number key. You don't need to tap the 123 key.

 

 

Turn on NUM lock

Touch and hold the 123 key until the lock indicator appears

 

on the key. To turn off NUM lock, tap the 123 key again.

 

 

Move the cursor to edit text

Touch the text. Your BlackBerry® smartphone displays a

 

frame around the cursor. To move the cursor one character

 

at a time, touch the cursor frame and slide your finger.

 

 

44

User Guide

Tips and shortcuts

Change the typing input language

When you're using your smartphone in landscape view or in

 

portrait view with the full keyboard, tap the globe icon. Tap

 

an input language.

 

 

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Press the Mute key on the right side of your BlackBerry®

 

smartphone.

 

 

Resume playing an audio or video file

Press the Mute key again.

 

 

Play the next audio file

Press and hold the Volume Up key on the right side of your

 

smartphone.

 

 

Play the previous audio file

Press and hold the Volume Down key on the right side of your

 

smartphone.

 

 

Turn on the audio boost feature if you're using a headset

Press the Volume Up key until the audio boost feature turns

 

on.

 

 

Camera

 

 

 

Zoom in to a subject before taking a picture

Press the Volume Up key.

 

 

Zoom out from a subject before taking a picture

Press the Volume Down key.

 

 

Take a picture

Press the Convenience key on the right side of your

 

smartphone.

 

 

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

45

User Guide

Tips and shortcuts

If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the language, 206

Turn on or turn off audio and video shortcuts, 128

46

User Guide

Phone

Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Received call

 

 

Placed call

Voice mail message

 

 

Phone basics

Find your phone number

Do one of the following:

To view your active phone number, from the home screen, press the key.Your phone number appears at the top of the screen.

47

User Guide

Phone

If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone

numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 58

My phone number appears as Unknown in the Phone application, 64

Make a call

1.Do one of the following:

If your BlackBerry® smartphone is unlocked, press the key.

If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2.Type a phone number or contact name.

3.Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 178

Available voice commands, 66

Turn on or turn off dialing from the lock screen, 59

Sort phone numbers or contacts on the phone screen, 59

I can't make or receive calls, 33

Answer or end a call

Press the key.

To end a call, press the key.

Related information

Change your ring tone, notifiers, or reminders, 30

I can't make or receive calls, 33

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

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