BlackBerry RDU70CW, RDV70UW, RDE70UW, RDY70UW User Manual

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BlackBerry Bold Series

BlackBerry Bold 9900/9930

Smartphones

User Guide

Version: 6.1

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0322120527-001

Contents
Quick Help..........................................................................................................................................................................................................	6
Getting started: Your smartphone.....................................................................................................................................................................	6
How to: Top 10...................................................................................................................................................................................................	12
Tips: Top 10........................................................................................................................................................................................................	15
Personalization: Top 10......................................................................................................................................................................................	23
Troubleshooting: Top 10....................................................................................................................................................................................	27
Tips and shortcuts..............................................................................................................................................................................................	31
Tips: Doing things quickly...................................................................................................................................................................................	31
Tips: Extending battery life.................................................................................................................................................................................	32
Tips: Finding apps...............................................................................................................................................................................................	33
Tips: Freeing and conserving storage space.......................................................................................................................................................	33
Tips: Updating your software.............................................................................................................................................................................	34
Tips: Keeping your information safe..................................................................................................................................................................	35
Tips: Managing indicators..................................................................................................................................................................................	35
Phone shortcuts.................................................................................................................................................................................................	36
Message shortcuts..............................................................................................................................................................................................	37
File and attachment shortcuts...........................................................................................................................................................................	38
Typing shortcuts.................................................................................................................................................................................................	38
Media shortcuts.................................................................................................................................................................................................	39
Browser shortcuts..............................................................................................................................................................................................	40
Calendar shortcuts.............................................................................................................................................................................................	41
Search shortcuts.................................................................................................................................................................................................	42
Map shortcuts....................................................................................................................................................................................................	42
Troubleshooting: Shortcuts................................................................................................................................................................................	42
Phone.................................................................................................................................................................................................................	44
How to: Phone....................................................................................................................................................................................................	44
Tips: Phone.........................................................................................................................................................................................................	59
Personalization: Phone.......................................................................................................................................................................................	60
Troubleshooting: Phone.....................................................................................................................................................................................	62
Voice commands................................................................................................................................................................................................	65
How to: Voice commands...................................................................................................................................................................................	65
Troubleshooting: Voice commands....................................................................................................................................................................	67
Messages............................................................................................................................................................................................................	68
Email...................................................................................................................................................................................................................	68
Text messages....................................................................................................................................................................................................	90
PIN messages......................................................................................................................................................................................................	100

Attachments.......................................................................................................................................................................................................	106
Security options for messages............................................................................................................................................................................	109
Files and attachments........................................................................................................................................................................................	122
How to: Files.......................................................................................................................................................................................................	122
Tips: Files............................................................................................................................................................................................................	127
Troubleshooting: Files........................................................................................................................................................................................	127
Media.................................................................................................................................................................................................................	129
Music..................................................................................................................................................................................................................	129
Podcasts.............................................................................................................................................................................................................	138
Videos.................................................................................................................................................................................................................	146
Video camera.....................................................................................................................................................................................................	154
Camera...............................................................................................................................................................................................................	160
Pictures...............................................................................................................................................................................................................	167
Voice notes.........................................................................................................................................................................................................	176
Ring tones...........................................................................................................................................................................................................	182
Media storage....................................................................................................................................................................................................	188
Ring tones, sounds, and alerts............................................................................................................................................................................	191
Getting started: Ring tones, sounds, and alerts.................................................................................................................................................	191
How to: Ring tones, sounds, and alerts..............................................................................................................................................................	192
Personalization: Ring tones, sounds, and alerts.................................................................................................................................................	195
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................	196
Browser..............................................................................................................................................................................................................	197
How to: Browser.................................................................................................................................................................................................	197
Tips: Browser......................................................................................................................................................................................................	206
Personalization: Browser....................................................................................................................................................................................	207
Troubleshooting: Browser..................................................................................................................................................................................	208
Calendar.............................................................................................................................................................................................................	209
Getting started: Calendar...................................................................................................................................................................................	209
How to: Calendar................................................................................................................................................................................................	210
Tips: Calendar.....................................................................................................................................................................................................	217
Personalization: Calendar...................................................................................................................................................................................	218
Troubleshooting: Calendar.................................................................................................................................................................................	218
Contacts..............................................................................................................................................................................................................	220
Getting started: Contacts...................................................................................................................................................................................	220
How to: Contacts................................................................................................................................................................................................	221
Personalize: Contacts.........................................................................................................................................................................................	228

Troubleshooting: Contacts.................................................................................................................................................................................	230
Clock...................................................................................................................................................................................................................	231
Getting started: Clock.........................................................................................................................................................................................	231
How to: Clock.....................................................................................................................................................................................................	232
Personalization: Clock........................................................................................................................................................................................	235
Troubleshooting: Clock.......................................................................................................................................................................................	235
Tasks and memos...............................................................................................................................................................................................	237
Create a task or memo.......................................................................................................................................................................................	237
Send a task or memo..........................................................................................................................................................................................	237
Change or delete a task or memo......................................................................................................................................................................	237
Change the status of a task................................................................................................................................................................................	237
Hide completed tasks.........................................................................................................................................................................................	238
Show tasks in the calendar.................................................................................................................................................................................	238
Synchronizing tasks and memos.........................................................................................................................................................................	238
About categories................................................................................................................................................................................................	240
Categorize a contact, task, or memo..................................................................................................................................................................	240
Create a category for contacts, tasks, or memos...............................................................................................................................................	240
Turn off the prompt that appears before you delete items...............................................................................................................................	241
Typing.................................................................................................................................................................................................................	242
Getting started: Typing.......................................................................................................................................................................................	242
How to: Typing...................................................................................................................................................................................................	242
Tips: Typing.........................................................................................................................................................................................................	248
Troubleshooting: Typing.....................................................................................................................................................................................	249
Keyboard............................................................................................................................................................................................................	250
How to: Keyboard...............................................................................................................................................................................................	250
Troubleshooting: Keyboard................................................................................................................................................................................	251
Language............................................................................................................................................................................................................	252
How to: Language...............................................................................................................................................................................................	252
Troubleshooting: Language................................................................................................................................................................................	253
Screen display.....................................................................................................................................................................................................	254
How to: Screen display.......................................................................................................................................................................................	254
Personalize: Screen display................................................................................................................................................................................	257
Troubleshooting: Display....................................................................................................................................................................................	258
GPS technology...................................................................................................................................................................................................	259
Getting started: GPS technology........................................................................................................................................................................	259

How to: GPS technology.....................................................................................................................................................................................	260
Troubleshooting: GPS technology......................................................................................................................................................................	261
Compass.............................................................................................................................................................................................................	263
Getting started: Compass...................................................................................................................................................................................	263
How to: Compass................................................................................................................................................................................................	263
Personalize: Compass.........................................................................................................................................................................................	264
Maps...................................................................................................................................................................................................................	265
How to: Maps.....................................................................................................................................................................................................	265
Tips: Maps..........................................................................................................................................................................................................	269
Troubleshooting: Maps......................................................................................................................................................................................	270
Applications........................................................................................................................................................................................................	272
Getting started: Applications.............................................................................................................................................................................	272
How to: Applications..........................................................................................................................................................................................	273
Tips: Applications...............................................................................................................................................................................................	275
Troubleshooting: Applications...........................................................................................................................................................................	276
BlackBerry Device Software...............................................................................................................................................................................	278
How to: BlackBerry Device Software..................................................................................................................................................................	278
Troubleshooting: BlackBerry Device Software...................................................................................................................................................	280
Manage Connections..........................................................................................................................................................................................	282
Mobile network..................................................................................................................................................................................................	282
Wi-Fi technology................................................................................................................................................................................................	288
Bluetooth technology.........................................................................................................................................................................................	298
Manage Connections..........................................................................................................................................................................................	308
Mobile network..................................................................................................................................................................................................	308
WLAN technology...............................................................................................................................................................................................	314
Bluetooth technology.........................................................................................................................................................................................	324
Power and battery..............................................................................................................................................................................................	333
Getting started: Power and battery...................................................................................................................................................................	333
How to: Power and battery................................................................................................................................................................................	333
Memory and media cards...................................................................................................................................................................................	336
How to: Memory and media cards.....................................................................................................................................................................	336
Tips: Memory and media cards..........................................................................................................................................................................	338
Troubleshooting: Memory and media cards......................................................................................................................................................	339
Search.................................................................................................................................................................................................................	341

How to: Search...................................................................................................................................................................................................	341
Tips: Search........................................................................................................................................................................................................	344
Troubleshooting: Search....................................................................................................................................................................................	345
SIM card..............................................................................................................................................................................................................	346
Getting started: SIM card...................................................................................................................................................................................	346
How to: SIM card................................................................................................................................................................................................	346
Security...............................................................................................................................................................................................................	349
Getting started: Security....................................................................................................................................................................................	349
How to: Security.................................................................................................................................................................................................	350
Tips: Security......................................................................................................................................................................................................	379
Troubleshooting: Security..................................................................................................................................................................................	380
Service books and diagnostic reports.................................................................................................................................................................	382
Accept, delete, or restore a service book...........................................................................................................................................................	382
Run a diagnostic report......................................................................................................................................................................................	382
View, submit, or delete a diagnostic report.......................................................................................................................................................	382
Set a default recipient for diagnostic reports.....................................................................................................................................................	383
I cannot run or submit a diagnostic report.........................................................................................................................................................	383
View the version number of the BlackBerry Device Software on your device...................................................................................................	383
Synchronization..................................................................................................................................................................................................	384
How to: Synchronization....................................................................................................................................................................................	384
Troubleshooting: Synchronization.....................................................................................................................................................................	386
Accessibility options...........................................................................................................................................................................................	388
Getting started: Accessibility..............................................................................................................................................................................	388
How to: Accessibility..........................................................................................................................................................................................	388
Calculator...........................................................................................................................................................................................................	393
Use the calculator...............................................................................................................................................................................................	393
Convert a measurement.....................................................................................................................................................................................	393
Glossary..............................................................................................................................................................................................................	394
Legal notice........................................................................................................................................................................................................	399
Glossary..............................................................................................................................................................................................................	404
Legal notice........................................................................................................................................................................................................	409

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Front keys

Key	Name	Actions

	Menu	•	Open a menu.
		• Select a highlighted menu item.
		• Press and hold to switch applications quickly.

	Escape	• Return to the previous screen.
		•	Close the menu.

	Send	•	Make a call.
		•	Answer a call.

	End/Power	•	End a call.
		• Return to the Home screen.
		• Press and hold to turn on or turn off your BlackBerry® device.

Top keys

Key	Name	Actions

Side keys

User Guide

Quick Help

Key	Name	Actions

Keyboard

Key	Name	Actions

	Shift	Capitalize letters.

	Symbol	Open the symbol list.

	Backspace/Delete	Delete the previous character or a selected item.

	Enter	Select an item.

	Speakerphone	Turn on or turn off the speakerphone during a call.

Applications

Get started with some of these great applications.

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

User Guide

Quick Help

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

Status indicators

Home screen

new notification	alarm set

unopened message count	BBM™

calendar reminder count	social feeds

missed call count	sending or receiving data

Wi-Fi® turned on	roaming

Messages

unopened	opened

text message	sent message

attachment	message is sending

high priority	message not sent

draft	meeting invite

Phone

missed call	received call

placed call	voice mail message

Your Home screen

Use a picture as your device wallpaper

1.	On the Home screen, click the Media icon > Pictures icon.
2.	Browse to a picture.
3.	Press the	key > Set As Wallpaper.

Related topics

My display changed, 258

User Guide

Quick Help

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for.

•To add a shortcut on the Home screen, press the key > Add to Home Screen.

•To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, press the key > All.

•To hide an application icon, highlight the icon. Press the key > Hide.

•To show all hidden application icons, press the key > Show All.

•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

•To move the application icon to a different location on the Home screen, click Move. Click the new location.

•To move the application icon into an application folder, click Move To Folder. Click an application folder.

•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Switch themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

My display changed, 258

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

User Guide

Quick Help

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

•To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your device is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your device is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model	Features such as GPS, the camera and video camera, and
	network connection options are dependent on your device
	model. To find feature specifications for your device model,
	visit www.blackberry.com/go/devices.

Wireless service plan	You must purchase or change your wireless service plan
	through your wireless service provider.
	A wireless service plan with phone or voice is required for you
	to use the phone application and to send and receive text
	messages.
	A wireless service plan with data is required for you to use the
	browser service and instant messaging applications, and to
	send and receive email messages and PIN messages.
	For more information about your plan, contact your wireless
	service provider.

User Guide

Quick Help

	BlackBerry Internet Service and BlackBerry Enterprise Server	Once you have a data plan, you must set up your email address
		or third-party instant messaging account in order to send and
		receive email messages, use third-party instant messaging
		applications, and use some browser options.
		If you are an individual user, when you set up your email
		address or instant messaging account, you are associating it
		with the BlackBerry® Internet Service.
		If you are a corporate user, your administrator sets up your
		email account by associating it with a BlackBerry® Enterprise
		Server. Your administrator might set options that determine
		the features and settings that are available on your device. To
		view the IT policies that have been set by your administrator,
		on the Home screen or in a folder, click the Options icon. Click
		Security > Security Status Information > View IT Policy.

	Wireless service provider	Features such as text messaging, location-based services, and
		some phone features are dependent on your wireless service
		provider's offerings. For more information, contact your
		wireless service provider.

	Wireless network	The wireless network that your device is connected to might
		affect the availability of some features. Depending on your
		wireless service provider and available roaming options,
		different wireless networks are available. Some wireless
		networks do not support features such as call blocking, call
		forwarding, or cell broadcasting. For more information,
		contact your wireless service provider.

Related topics
BlackBerry Device Software, 278
Find more information, 11
Check what wireless networks your device connects to, 282

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

User Guide

Quick Help

How to: Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

Search title:

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.

•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related topics

Change options for your personal email account, 77

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related topics

Add a contact alert, 26

Add a custom profile, 193

I can't change the number of times that my device rings, 64

User Guide

Quick Help

About downloading apps with BlackBerry App World

With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.

If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type	File format

Audio	•	AAC
	•	AMR
	•	FLAC
	•	MP3
	•	M4A
	•	OGG
	•	WMA
	•	WAV

Video	•	3GP
	•	3GP2
	•	AVI
	•	ASF
	•	MP4
	•	MOV
	•	WMV

User Guide

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

Search title:

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1.Connect your device to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3.If necessary, type a password. Your device appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130

Open, close, or switch between tabs

Do one of the following:

•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile check box.

5.Press the key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book.

User Guide

Quick Help

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.

1.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2.Click Mobile Network Options.

3.Do one of the following:

•To turn on or turn off data service, change the Data Services field.

•To turn on or turn off data service when roaming, change the While Roaming field.

•To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.

4.Press the key > Close.

Related topics

I cannot connect to the mobile network, 288

I cannot connect to the mobile network, 314

Type text using the predictive input method

When you are typing text, perform any of the following actions:

•To select the highlighted suggestion and start typing a new word, press the Enter key.

•To select the highlighted suggestion and continue typing the same word, click the word.

•To ignore the suggestions, keep typing.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

User Guide

Quick Help

Make all hidden apps visible on the Home screen	On the Home screen, press the	key > Show All. To unhide
	the app, highlight it and then click Hide to clear the check mark.
	If Show All does not appear in the menu, there are no apps
	hidden from view.

Search for an app	On the Home screen, start typing the application name.

Verify that the app is installed	On the Home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry® device.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator	Open each item that has this indicator. For example, to remove
	it from the Messages icon, click the icon.

Remove the unopened message indicator	In the Messages app, do one or more of the following:
	• Open all of your messages by clicking on them. If you
	cannot find all of your unopened messages in your inbox,
	look in your messages folders.
	• Mark a message as opened. Highlight a message. Press the
	key > Mark Opened.
	• Mark all messages that are prior to a date as opened.
	Highlight a date field. Press the	key > Mark Prior
	Opened.

Identify an indicator	• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.

User Guide

Quick Help

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

	For full instructions, click the links under Related information at the bottom.

	Check to see if there is updated BlackBerry Device Software	Depending on your device model, this feature might not be
	that you can download over the network	supported. On the Home screen or in a folder, click the Options
		icon. Click Device > Software Updates.

	Update your BlackBerry Device Software from your computer	Connect your device to your computer and on your computer,
		visit: www.blackberry.com/software. Click on BlackBerry
		Device Software and follow the links to update your software.

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically

	Update your BlackBerry Desktop Software	Visit www.blackberry.com/desktopsoftware.

Related topics
BlackBerry Device Software, 278
Tips: Doing things quickly
	For full instructions, click the links under Related information at the bottom.

	Use the Quick Access area to access popular options	Highlight and click an area at the top of the Home screen to
		access options such as changing your ring tone, setting the
		alarm, viewing notifications, and turning on or off network
		connections.

	See all the apps and folders on the Home screen, or minimize	On the navigation bar, click All.
	your view and view the wallpaper

	Switch to another app	Press and hold the	key. Click an app.
		Note: The other app might still be running in the background.

	Open an app with a convenience key	Press a convenience key on the side of your device.
		Note: You can customize which app a convenience key opens.

User Guide

Quick Help

	Use pop-up menus	Pop-up menus provide common available actions, and appear
		in the center of the screen. For example, you can use the pop-
		up menu in a message to file, forward, or reply to the message.
		To open a pop-up menu, press and hold the trackpad. To select
		a command, click the trackpad.

	Switch to the Favorites, Media, Downloads, and Frequent	On the Home screen, highlight All on the navigation bar and
	views	slide your finger on the trackpad right or left.

	Add an app to the Favorites view	Highlight an app on the Home screen or in a folder. Press the
		key > Mark as Favorite.

	Change options for the Home screen such as the wallpaper	On the Home screen, press the	key > Options.

Related topics
Keep an application running in the background and switch to another application, 273
Assign an application to a Convenience key, 250
Change what happens when you type on the Home screen, 10

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off	On the Home screen or in a folder, click the Options icon. Click
automatically.	Device > Auto On/Off.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.

Set backlighting to remain on for a shorter period of time, and	On the Home screen or in a folder, click the Options icon. Click
lower its brightness	Display > Screen Display.

Turn off network connections you aren't using	On the Home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the check box.

Close apps when you are finished with them.	In an app, press the	key > Close.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.

User Guide

Quick Help

Switch your vibrating notifications to sound notifications or	On the Home screen, click the Sound and Alert Profiles icon.
LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
notifications, or select a shorter ring tone

Delete the original text from a reply message	When you are replying to a message, press the	key >
	Delete Original Text.

If your device has a camera flash, turn off the flash	On the Home screen, click the Camera icon. Click the flash icon
	at the bottom of the screen until the flash off indicator
	appears.

Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
Keeping the battery clean extends the life of your battery.	metal contacts on the battery and the device.
Keeping the battery clean extends the life of your battery.

Related topics

Set your device to turn on and turn off automatically, 333

Set options for backlighting, 254

Turn on or turn off a network connection, 283

Delete the original text from a reply message, 70

Change your ring tone, notifiers, or reminders, 12

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have	On the Home screen or in a folder, click the Options icon. Click
	Device > Storage.

Delete unneeded files	On the Home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the		key > Delete.

Delete browsing history and clear the cache	On the Home screen, click the Browser icon. Press the
	key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your device stores email	On the Home screen, click the Messages icon or Calendar icon.
messages and calendar entries	Press the	key > Options.

Stop storing sent messages on your device	On the Home screen, click the Messages icon. Press the
	key > Options > Email Preferences.

Receive only the first section of long email messages, and	On the Home screen, click the Messages icon. Press the
choose whether to download more	key > Options > Message Display and Actions.

User Guide

Quick Help

Store files on a media card instead of the device	Your BlackBerry device supports media card sizes up to 32 GB.
	Only microSD media cards are supported.

Reduce the size of pictures you take	On the Home screen, click the Camera icon. Press the
	key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

Move, rename, or delete a file, 124

Set how long your device stores messages, 82

Change how long your device stores calendar entries, 217

Stop storing messages sent from your computer on your device, 82 Stop storing messages sent from your device on your computer, 82 Receive only the first section of long email messages, 76

Change the size of pictures that you take, 161

View the amount of available storage space on your device, 337 The application memory on my device is low, 339

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

	Set a password	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your device data	Use the backup tool in the BlackBerry® Desktop Software to
		back up your device data. To download the BlackBerry Desktop
		Software, from your computer, visit www.blackberry.com/
		desktop and select the appropriate option for your computer.

Related topics
Set a device password, 349
Turn on encryption, 189

User Guide

Quick Help

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone	From the Home screen, press the	key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Set up speed dial for a contact	From the Home screen or in the phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the Alt key and X. Type the extension number.

Type a letter in a phone number field	Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O

Turn on or turn off the speakerphone during a call	Press the key on the keyboard.

Stop listening to a call with a wireless headset	Press the key on the keyboard.

Change the active phone number	From the Home screen, press the	key. Click your phone number at
	the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

User Guide

Quick Help

Type a number in a number field	Press a number key. You do not need to press the Alt key.
Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the trackpad.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry®
	device.

Resume playing an audio or video file	Press the Mute key again.

Play the next song	Press and hold the Volume Up key on the right side of your
	device.

Play the previous song	Press and hold the Volume Down key on the right side of your
	device.

Turn on the audio boost feature if you are using a headset	When you are playing an audio or video file, press the Volume
	Up key until you reach the highest volume setting, and then
	press the Volume Up key again four times quickly.

Pictures

Zoom in	Press I

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

User Guide

Quick Help

Rotate	Press L
Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your device.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry®
	device.

Resume playing an audio or video file	Press the Mute key again.

Play the next song	Press and hold the Volume Up key on the right side of your
	device.

Play the previous song	Press and hold the Volume Down key on the right side of your
	device.

Turn on the audio boost feature (if you are using a headset) to	Press the Volume Up key until the audio boost feature turns
amplify the volume for songs, ring tones, and videos	on.

Camera

Zoom in to a subject before taking a picture	Press the Volume Up key.

Zoom out from a subject before taking a picture	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your device.

Personalization: Top 10

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

User Guide

Quick Help

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related topics

My display changed, 258

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

•To change the name of the shortcut, type a new name.

•To change the location where the shortcut appears, change the Location field.

•To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.

3.Click Add.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

•For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

User Guide

Quick Help

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related topics

Add a contact alert, 26

Add a custom profile, 193

I can't change the number of times that my device rings, 64

Set up speed dial for a contact

1.From the Home screen, press the Send key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, press the key > All.

•To hide an application icon, highlight the icon. Press the key > Hide.

•To show all hidden application icons, press the key > Show All.

•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.

•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

•To delete a folder, highlight a folder. Press the key > Delete.

User Guide

Quick Help

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related topics

My contact pictures keep changing, 230

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1.From the Home screen, press the Send key.

2.Press the key > Options > Voice Mail.

3.Type a voice mail access number and a password.

4.Press the key > Save.

User Guide

Quick Help

Related topics

I can't check my voice mail, 63

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you're not receiving calls, verify that call blocking and call forwarding are turned off.

•Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing and smart dialing, 51

Call waiting, call forwarding, and call blocking, 49

Switch the active phone number, 56

I'm not receiving messages

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your device. Connect to the network and try again.

•If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you've received an activation message on your device from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.

•If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a

folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

User Guide

Quick Help

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn on or turn off a network connection, 283

Wireless coverage indicators, 282

Turn on or turn off data service or set roaming options, 15

Options for email filters, 71

I can't send messages

Try the following actions:

•Verify that your BlackBerry® device is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone number for your contact.

•If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a

folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

•Resend the message.

Related topics

Turn on or turn off a network connection, 283

Wireless coverage indicators, 282

Change or delete a contact, 222

Generate an encryption key, 356

Turn on or turn off data service or set roaming options, 15

My device is not ringing or vibrating when I receive a call or message

Try the following actions:

•On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.

•If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.

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