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BlackBerry
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RBS20CW
Safety and Product Information
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User Guide
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Table of contents
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BlackBerry RBS20CW User Guide

User Guide
BlackBerry Pearl 8130 Smartphone
SWD-236101-06292007-001
Contents
BlackBerry basics ............................................................................................................................................................................................................................... 11
About typing input methods ........................................................................................................................................................................................................................ 11
Type text using SureType technology ........................................................................................................................................................................................................ 11
Switch typing input methods ....................................................................................................................................................................................................................... 11
Switch applications ...................................................................................................................................................................................................................................... 12
Assign an application to a Convenience key ............................................................................................................................................................................................ 12
Set owner information ................................................................................................................................................................................................................................. 12
Turn on standby mode ................................................................................................................................................................................................................................. 12
About links ..................................................................................................................................................................................................................................................... 12
Create a link for a PIN .................................................................................................................................................................................................................................. 12
Collapse a folder ........................................................................................................................................................................................................................................... 13
BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13
BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13
BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13
Camera shortcuts ......................................................................................................................................................................................................................................... 16
Message shortcuts ....................................................................................................................................................................................................................................... 16
Typing shortcuts ........................................................................................................................................................................................................................................... 16
Search shortcuts ........................................................................................................................................................................................................................................... 17
Attachment shortcuts ................................................................................................................................................................................................................................... 17
Browser shortcuts ......................................................................................................................................................................................................................................... 18
Media shortcuts ............................................................................................................................................................................................................................................ 18
Phone ................................................................................................................................................................................................................................................... 21
Phone basics .................................................................................................................................................................................................................................................. 21
Emergency calls ........................................................................................................................................................................................................................................... 23
Volume ........................................................................................................................................................................................................................................................... 24
Voice mail ..................................................................................................................................................................................................................................................... 26
Conference calls ........................................................................................................................................................................................................................................... 28
Caller ID ........................................................................................................................................................................................................................................................ 28
Call logs ......................................................................................................................................................................................................................................................... 29
Call forwarding .............................................................................................................................................................................................................................................. 31
Smart dialing ................................................................................................................................................................................................................................................ 32
TTY support ................................................................................................................................................................................................................................................... 33
Multiple phone numbers ............................................................................................................................................................................................................................. 34
Phone options ............................................................................................................................................................................................................................................... 34
Phone shortcuts ............................................................................................................................................................................................................................................ 15
Phone troubleshooting ................................................................................................................................................................................................................................ 37
Voice dialing ...................................................................................................................................................................................................................................... 25
Make a call using a voice command ......................................................................................................................................................................................................... 25
Dial an extension using a voice command ............................................................................................................................................................................................... 25
Check the wireless coverage level using a voice command .................................................................................................................................................................. 39
Check the battery power level using a voice command ........................................................................................................................................................................ 39
Set the voice dialing language .................................................................................................................................................................................................................. 25
Turn off voice prompts ................................................................................................................................................................................................................................ 26
Set playback options for voice dialing ...................................................................................................................................................................................................... 26
About using a headset ................................................................................................................................................................................................................................. 23
Voice dialing troubleshooting .................................................................................................................................................................................................................... 41
Zoom in to or out from a subject ............................................................................................................................................................................................................... 43
Take a picture .............................................................................................................................................................................................................................................. 43
Change the flash mode for a picture ........................................................................................................................................................................................................ 43
View the number of remaining pictures ................................................................................................................................................................................................... 43
Camera options ............................................................................................................................................................................................................................................ 43
Camera shortcuts ......................................................................................................................................................................................................................................... 16
Email messages ................................................................................................................................................................................................................................. 47
Email message basics .................................................................................................................................................................................................................................. 47
Sent messages ............................................................................................................................................................................................................................................. 50
Email message filters .................................................................................................................................................................................................................................. 52
Email message forwarding ......................................................................................................................................................................................................................... 55
Message options .......................................................................................................................................................................................................................................... 56
Message list options .................................................................................................................................................................................................................................... 58
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ............................................................................................................................................................................................................................ 61
PIN messages .................................................................................................................................................................................................................................... 65
PIN message basics .................................................................................................................................................................................................................................... 65
Sent messages ............................................................................................................................................................................................................................................. 50
Message list options .................................................................................................................................................................................................................................... 58
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ............................................................................................................................................................................................................................ 61
SMS text message basics ............................................................................................................................................................................................................................ 73
Sent messages ............................................................................................................................................................................................................................................. 50
Message options .......................................................................................................................................................................................................................................... 56
Message list options .................................................................................................................................................................................................................................... 58
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ............................................................................................................................................................................................................................ 61
MMS message basics ................................................................................................................................................................................................................................... 81
MMS message attachments ....................................................................................................................................................................................................................... 84
Message options .......................................................................................................................................................................................................................................... 56
Message list options .................................................................................................................................................................................................................................... 58
Message shortcuts ....................................................................................................................................................................................................................................... 16
Message troubleshooting ............................................................................................................................................................................................................................ 61
Typing ................................................................................................................................................................................................................................................. 93
Typing basics ................................................................................................................................................................................................................................................ 93
Spelling checker ........................................................................................................................................................................................................................................... 97
Word list ........................................................................................................................................................................................................................................................ 98
AutoText ...................................................................................................................................................................................................................................................... 100
Typing shortcuts ........................................................................................................................................................................................................................................... 16
Typing troubleshooting ............................................................................................................................................................................................................................. 102
About search ............................................................................................................................................................................................................................................... 103
Search for messages .................................................................................................................................................................................................................................. 103
Search criteria ............................................................................................................................................................................................................................................. 103
View a list of saved searches .................................................................................................................................................................................................................... 104
Change a saved search ............................................................................................................................................................................................................................. 104
Delete a saved search ............................................................................................................................................................................................................................... 104
Search for messages by contact or subject ............................................................................................................................................................................................ 104
Search for text in a message, attachment, or web page ....................................................................................................................................................................... 49
Search for organizer data and messages that contain specific information .................................................................................................................................... 105
Search shortcuts ........................................................................................................................................................................................................................................... 17
Attachments ..................................................................................................................................................................................................................................... 107
Attachment basics ...................................................................................................................................................................................................................................... 107
Document attachments ............................................................................................................................................................................................................................ 108
Spreadsheet attachments ........................................................................................................................................................................................................................ 109
Media attachments ..................................................................................................................................................................................................................................... 110
Presentation attachments ......................................................................................................................................................................................................................... 110
vCard contact attachments ........................................................................................................................................................................................................................ 111
Attachment shortcuts ................................................................................................................................................................................................................................... 17
Attachment troubleshooting ..................................................................................................................................................................................................................... 112
Synchronization ............................................................................................................................................................................................................................... 113
About synchronization ................................................................................................................................................................................................................................ 113
Prerequisites: Wireless email reconciliation ........................................................................................................................................................................................... 113
Reconcile email messages over the wireless network ........................................................................................................................................................................... 113
Delete email messages over the wireless network ................................................................................................................................................................................ 113
Prerequisites: Wireless data synchronization ......................................................................................................................................................................................... 114
Synchronize organizer data over the wireless network ........................................................................................................................................................................ 114
About synchronization conflicts ............................................................................................................................................................................................................... 114
Manage email reconciliation conflicts ..................................................................................................................................................................................................... 114
Manage data synchronization conflicts ................................................................................................................................................................................................... 115
About backing up and restoring device data .......................................................................................................................................................................................... 115
Prerequisites: Wireless data restoration .................................................................................................................................................................................................. 115
Delete all device data ................................................................................................................................................................................................................................. 115
Empty the deleted items folder on your computer from your device .................................................................................................................................................. 116
Synchronization troubleshooting ............................................................................................................................................................................................................. 116
Browser .............................................................................................................................................................................................................................................. 119
Browser basics ............................................................................................................................................................................................................................................. 119
Links, pictures, and web page addresses ................................................................................................................................................................................................. 121
Web page requests ..................................................................................................................................................................................................................................... 123
Bookmarks ................................................................................................................................................................................................................................................... 124
Web feeds .................................................................................................................................................................................................................................................... 126
Browser options .......................................................................................................................................................................................................................................... 128
Browser security .......................................................................................................................................................................................................................................... 131
Browser push ............................................................................................................................................................................................................................................... 133
Browser shortcuts ......................................................................................................................................................................................................................................... 18
Browser troubleshooting ........................................................................................................................................................................................................................... 135
Applications ...................................................................................................................................................................................................................................... 137
Add an application ..................................................................................................................................................................................................................................... 137
View properties for an application ........................................................................................................................................................................................................... 137
Delete a third-party application .............................................................................................................................................................................................................. 137
Receive a device password prompt before you add an application .................................................................................................................................................... 137
View the size of an application database ............................................................................................................................................................................................... 137
About upgrading the BlackBerry Device Software ............................................................................................................................................................................... 138
Prerequisites: Upgrading the BlackBerry Device Software over the wireless network ................................................................................................................... 138
Upgrade the BlackBerry Device Software .............................................................................................................................................................................................. 138
Delete the previous version of the BlackBerry Device Software ........................................................................................................................................................ 139
Application troubleshooting ..................................................................................................................................................................................................................... 139
Media file management ............................................................................................................................................................................................................................. 141
Songs, ring tones, videos, and voice notes ............................................................................................................................................................................................. 143
Playlists ....................................................................................................................................................................................................................................................... 146
Pictures ........................................................................................................................................................................................................................................................ 148
Media card options ..................................................................................................................................................................................................................................... 151
Media shortcuts ............................................................................................................................................................................................................................................ 18
Media troubleshooting .............................................................................................................................................................................................................................. 153
Contacts ............................................................................................................................................................................................................................................ 157
Mailing lists ................................................................................................................................................................................................................................................. 159
Caller ID ........................................................................................................................................................................................................................................................ 28
Categories .................................................................................................................................................................................................................................................... 161
Address lookup ........................................................................................................................................................................................................................................... 162
Contact list options .................................................................................................................................................................................................................................... 163
Contact troubleshooting ........................................................................................................................................................................................................................... 164
Calendar ........................................................................................................................................................................................................................................... 165
Meetings ...................................................................................................................................................................................................................................................... 167
Calendar options ........................................................................................................................................................................................................................................ 168
Multiple calendars ....................................................................................................................................................................................................................................... 171
Calendar shortcuts ....................................................................................................................................................................................................................................... 19
Calendar troubleshooting ......................................................................................................................................................................................................................... 172
Tasks .................................................................................................................................................................................................................................................. 175
Task basics ................................................................................................................................................................................................................................................... 175
Categories .................................................................................................................................................................................................................................................... 161
Task list options .......................................................................................................................................................................................................................................... 178
Memo basics ................................................................................................................................................................................................................................................ 181
Categories .................................................................................................................................................................................................................................................... 161
Memo list options ....................................................................................................................................................................................................................................... 183
About the alarm .......................................................................................................................................................................................................................................... 185
Turn on the alarm ....................................................................................................................................................................................................................................... 185
Silence the alarm ........................................................................................................................................................................................................................................ 185
Calculator ......................................................................................................................................................................................................................................... 187
Use the calculator ...................................................................................................................................................................................................................................... 187
Convert a measurement ............................................................................................................................................................................................................................ 187
Bluetooth technology .................................................................................................................................................................................................................... 189
Bluetooth technology basics .................................................................................................................................................................................................................... 189
Bluetooth technology options ................................................................................................................................................................................................................... 191
Bluetooth technology troubleshooting ................................................................................................................................................................................................... 193
Date and time .................................................................................................................................................................................................................................. 195
Set the date and time ................................................................................................................................................................................................................................ 195
Get the date and time from the wireless network automatically ....................................................................................................................................................... 195
Date and time troubleshooting ................................................................................................................................................................................................................ 195
Notification basics ..................................................................................................................................................................................................................................... 197
LED notification ......................................................................................................................................................................................................................................... 199
Custom notification .................................................................................................................................................................................................................................. 200
Conversations ............................................................................................................................................................................................................................................. 207
Availability .................................................................................................................................................................................................................................................. 209
Display and keyboard ..................................................................................................................................................................................................................... 211
Backlighting ................................................................................................................................................................................................................................................. 211
Display options ............................................................................................................................................................................................................................................ 211
Keyboard options ........................................................................................................................................................................................................................................ 213
Themes ......................................................................................................................................................................................................................................................... 214
Display troubleshooting ............................................................................................................................................................................................................................ 215
Language ........................................................................................................................................................................................................................................... 217
Change the display language ................................................................................................................................................................................................................... 217
Add a display language ............................................................................................................................................................................................................................. 217
Delete a display language ......................................................................................................................................................................................................................... 217
Switch typing input methods ....................................................................................................................................................................................................................... 11
Set the voice dialing language .................................................................................................................................................................................................................. 25
Set display options for contacts ............................................................................................................................................................................................................... 163
Language troubleshooting ........................................................................................................................................................................................................................ 219
Wireless network coverage ............................................................................................................................................................................................................ 221
Find information about wireless coverage indicators ........................................................................................................................................................................... 221
Turn off a wireless connection ................................................................................................................................................................................................................. 221
Network connection indicators ................................................................................................................................................................................................................ 221
Check the wireless coverage level using a voice command .................................................................................................................................................................. 39
Wireless network coverage troubleshooting ......................................................................................................................................................................................... 223
Power and battery .......................................................................................................................................................................................................................... 225
Turn off your device ................................................................................................................................................................................................................................... 225
Set your device to turn on and turn off automatically ......................................................................................................................................................................... 225
Check the battery power level ................................................................................................................................................................................................................. 225
Check the battery power level using a voice command ........................................................................................................................................................................ 39
Reset the device ......................................................................................................................................................................................................................................... 225
Extend battery life ..................................................................................................................................................................................................................................... 225
Security ............................................................................................................................................................................................................................................. 227
Encryption ................................................................................................................................................................................................................................................... 230
Advanced security ..................................................................................................................................................................................................................................... 233
Smart cards ................................................................................................................................................................................................................................................. 234
Security troubleshooting .......................................................................................................................................................................................................................... 236
Third-party application control ................................................................................................................................................................................................... 237
About permissions for third-party applications .................................................................................................................................................................................... 237
Reset connection permissions for third-party applications ............................................................................................................................................................... 237
About direct Internet connections for third-party applications ......................................................................................................................................................... 237
Set up a direct Internet connection for a third-party application ..................................................................................................................................................... 237
Set permissions for a third-party application ........................................................................................................................................................................................ 237
Connection permissions for third-party applications .......................................................................................................................................................................... 238
Interaction permissions for third-party applications ........................................................................................................................................................................... 238
Data permissions for third-party applications ...................................................................................................................................................................................... 239
BrickBreaker .................................................................................................................................................................................................................................... 241
About BrickBreaker .................................................................................................................................................................................................................................... 241
BrickBreaker capsules ............................................................................................................................................................................................................................... 241
Play BrickBreaker ...................................................................................................................................................................................................................................... 242
Adjust the volume ........................................................................................................................................................................................................................................ 24
Submit a score to the BrickBreaker high score web site ..................................................................................................................................................................... 243
Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 243
Troubleshooting .............................................................................................................................................................................................................................. 247
BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13
Phone troubleshooting ................................................................................................................................................................................................................................ 37
Voice dialing troubleshooting .................................................................................................................................................................................................................... 41
Message troubleshooting ............................................................................................................................................................................................................................ 61
Typing troubleshooting ............................................................................................................................................................................................................................. 102
Attachment troubleshooting ..................................................................................................................................................................................................................... 112
Synchronization troubleshooting ............................................................................................................................................................................................................. 116
Browser troubleshooting ........................................................................................................................................................................................................................... 135
Application troubleshooting ..................................................................................................................................................................................................................... 139
Media troubleshooting .............................................................................................................................................................................................................................. 153
Contact troubleshooting ........................................................................................................................................................................................................................... 164
Calendar troubleshooting ......................................................................................................................................................................................................................... 172
Bluetooth technology troubleshooting ................................................................................................................................................................................................... 193
Date and time troubleshooting ................................................................................................................................................................................................................ 195
Display troubleshooting ............................................................................................................................................................................................................................ 215
Language troubleshooting ........................................................................................................................................................................................................................ 219
Wireless network coverage troubleshooting ......................................................................................................................................................................................... 223
Security troubleshooting .......................................................................................................................................................................................................................... 236
Diagnostic reports ..................................................................................................................................................................................................................................... 259
Glossary ............................................................................................................................................................................................................................................ 261
Legal notice ..................................................................................................................................................................................................................................... 263
10

BlackBerry basics

About typing input methods

You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
SureTypetechnology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list.
When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields.

Type text using SureType technology

1. Press the letter key once for each letter in a word.
2. Perform one of the following actions:
• To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the
Enter key.
• To select an item from the list that appears when you type and continue typing the same word, click the item.
• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.

Switch typing input methods

1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType® input method, set the Input Language field to <Language>.
3. Press the Menu key.
4. Click Save.
11

Switch applications

1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens fields.
3. Press the Menu key.
4. Click Save.

Set owner information

1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
12
When typing text, type pin: and the PIN.

Expand a folder

1. Click a folder with a plus sign (+) beside it.
2. If necessary, click Expand.

Collapse a folder

1. Click a folder with a minus sign (-) beside it.
2. If necessary, click Collapse.

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
13
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your system administrator or wireless service provider.
14

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
On the Home screen
• To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.
• To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number, press the Send key.
• To view your contact list in the phone, press the Space key. Hold the Send key.
• To switch phone numbers, in the phone, click your active phone number. Click a phone number.
15

Camera shortcuts

• To take a picture, press the Right Convenience key.
• To zoom in to a subject, press the Volume Up key.
• To zoom out from a subject, press the Volume Down key.
• To change the flash mode for a picture, press the Space key.

Message shortcuts

In a message
• To reply to a message, press the exclamation point (!) key.
• To reply to all, press the question mark (?) key.
• To forward a message, press the period (.) key.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
16
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To type a letter in a number field, hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.
• To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in an attachment, press Q.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q.

Attachment shortcuts

• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
• To view the content of a cell, press the Space key.
• To switch worksheets, pressO. Highlight a worksheet. Press the Enter key.
17
In a presentation
• To switch presentation views, press Z.
• To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.
• To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press the period (.) key.
• To open the bookmark list, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
• To view a thumbnail version of a web page, press X. To close the thumbnail version of the web page, press any key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.

Media shortcuts

• To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.
• To rotate a picture, press the comma (,) key.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 5.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 5.
18

Calendar shortcuts

For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour, press 2.
• To move down an hour, press 8.
• To move to the current date, press the exclamation point (!) key.
19
20

Phone

Phone basics

Find your phone number
In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
To end the call, press the key.
Answer a call
Press the Send key. To end the call, press the End key.
Answer a second call
1. Press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
key.
Ignore a call
Press the End key.
Mute a call
During a call, press the Mute key. To turn mute off, press the Mute key again.
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Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the period (.) key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
Turn off the speakerphone
Perform one of the following actions:
• To turn off the speakerphone during a call, press the period (.) key again.
• To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate
Handset Speaker.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, hold the Alt key. Press the letter key once.
• To type the second letter on a key, hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. Press the Menu key.
2. Click Flash.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
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2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).
About Emergency Callback Mode
When you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
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Volume

Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You can only change sound quality for the earpiece on your BlackBerry® device.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You can only change sound quality for the earpiece on your BlackBerry® device.
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Call Audio field.
5. Press the Menu key.
6. Click Save.
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Voice dialing

Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
Verify that you have set smart dialing options. You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.
1. In the device options, click Language.
2. Set the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.
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Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Voice mail

Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
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2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change the contact assigned to a speed dial key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial
key. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
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Conference calls

Make a conference call
You cannot add more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Conference Call.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Leave a conference call
Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Flash.

Caller ID

Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
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