Blackberry 8110, Pearl8110Titanium User Manual

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Blackberry 8110, Pearl8110Titanium User Manual

User Guide

BlackBerry 8110 Smartphone

SWDT211111-211111-1108040801-001

Contents

 

BlackBerry basics..................................................................................................................................................................................................................................

11

About typing input methods...........................................................................................................................................................................................................................

11

Type text using SureType technology...........................................................................................................................................................................................................

11

Switch typing input methods..........................................................................................................................................................................................................................

11

Switch applications.........................................................................................................................................................................................................................................

12

Assign an application to a Convenience key...............................................................................................................................................................................................

12

Set owner information....................................................................................................................................................................................................................................

12

Turn on standby mode....................................................................................................................................................................................................................................

12

About links........................................................................................................................................................................................................................................................

12

Create a link for a PIN.....................................................................................................................................................................................................................................

12

Expand a folder................................................................................................................................................................................................................................................

13

Collapse a folder..............................................................................................................................................................................................................................................

13

BlackBerry basics shortcuts...........................................................................................................................................................................................................................

13

BlackBerry basics troubleshooting................................................................................................................................................................................................................

13

Shortcuts................................................................................................................................................................................................................................................

15

BlackBerry basics shortcuts...........................................................................................................................................................................................................................

13

Phone shortcuts...............................................................................................................................................................................................................................................

15

Camera and video camera shortcuts............................................................................................................................................................................................................

15

Message shortcuts..........................................................................................................................................................................................................................................

16

Typing shortcuts..............................................................................................................................................................................................................................................

16

Search shortcuts..............................................................................................................................................................................................................................................

17

Attachment shortcuts......................................................................................................................................................................................................................................

17

Browser shortcuts............................................................................................................................................................................................................................................

18

Media shortcuts...............................................................................................................................................................................................................................................

18

Map shortcuts..................................................................................................................................................................................................................................................

18

Calendar shortcuts..........................................................................................................................................................................................................................................

19

Phone......................................................................................................................................................................................................................................................

21

Phone basics.....................................................................................................................................................................................................................................................

21

Emergency calls..............................................................................................................................................................................................................................................

23

Volume..............................................................................................................................................................................................................................................................

23

Voice dialing....................................................................................................................................................................................................................................................

24

Voice mail........................................................................................................................................................................................................................................................

26

Speed dial.........................................................................................................................................................................................................................................................

27

Conference calls..............................................................................................................................................................................................................................................

27

Caller ID...........................................................................................................................................................................................................................................................

28

Call logs............................................................................................................................................................................................................................................................

29

Call waiting.......................................................................................................................................................................................................................................................

31

Call forwarding.................................................................................................................................................................................................................................................

31

Call blocking....................................................................................................................................................................................................................................................

33

Fixed dialing....................................................................................................................................................................................................................................................

34

Smart dialing...................................................................................................................................................................................................................................................

35

TTY support......................................................................................................................................................................................................................................................

36

Multiple phone numbers................................................................................................................................................................................................................................

37

Phone options..................................................................................................................................................................................................................................................

37

Phone shortcuts...............................................................................................................................................................................................................................................

15

Phone troubleshooting..................................................................................................................................................................................................................................

39

Voice dialing.........................................................................................................................................................................................................................................

24

Make a call using a voice command............................................................................................................................................................................................................

24

Dial an extension using a voice command..................................................................................................................................................................................................

25

Check your phone number using a voice command..................................................................................................................................................................................

25

Check the wireless coverage level using a voice command.....................................................................................................................................................................

41

Check the battery power level using a voice command............................................................................................................................................................................

41

Change the voice dialing language.............................................................................................................................................................................................................

25

Turn off choice lists for voice commands....................................................................................................................................................................................................

25

Set the matching sensitivity level for voice commands............................................................................................................................................................................

25

Turn off voice prompts...................................................................................................................................................................................................................................

25

Set playback options for voice dialing.........................................................................................................................................................................................................

26

Improve voice recognition of numbers........................................................................................................................................................................................................

26

Use a headset..................................................................................................................................................................................................................................................

23

Voice dialing troubleshooting.......................................................................................................................................................................................................................

43

Camera and video camera.................................................................................................................................................................................................................

45

Take a picture .................................................................................................................................................................................................................................................

45

Zoom in to or out from a subject..................................................................................................................................................................................................................

45

View the number of remaining pictures......................................................................................................................................................................................................

45

Record a video.................................................................................................................................................................................................................................................

45

View the amount of memory available for recording videos....................................................................................................................................................................

45

Camera and video camera options..............................................................................................................................................................................................................

46

Camera and video camera shortcuts............................................................................................................................................................................................................

15

Camera and video camera troubleshooting...............................................................................................................................................................................................

48

Email messages....................................................................................................................................................................................................................................

49

Email message basics....................................................................................................................................................................................................................................

49

Email message folders....................................................................................................................................................................................................................................

52

Sent messages.................................................................................................................................................................................................................................................

53

Email message filters.....................................................................................................................................................................................................................................

54

Email message forwarding............................................................................................................................................................................................................................

57

Message options.............................................................................................................................................................................................................................................

58

Message list options......................................................................................................................................................................................................................................

60

Message shortcuts..........................................................................................................................................................................................................................................

16

Message troubleshooting..............................................................................................................................................................................................................................

63

PIN messages.......................................................................................................................................................................................................................................

67

PIN message basics........................................................................................................................................................................................................................................

67

Sent messages.................................................................................................................................................................................................................................................

53

Message list options......................................................................................................................................................................................................................................

60

Message shortcuts..........................................................................................................................................................................................................................................

16

Message troubleshooting..............................................................................................................................................................................................................................

63

SMS text messages..............................................................................................................................................................................................................................

77

SMS text message basics...............................................................................................................................................................................................................................

77

Sent messages.................................................................................................................................................................................................................................................

53

Cell broadcasting............................................................................................................................................................................................................................................

80

Message options.............................................................................................................................................................................................................................................

58

Message list options......................................................................................................................................................................................................................................

60

Message shortcuts..........................................................................................................................................................................................................................................

16

Message troubleshooting..............................................................................................................................................................................................................................

63

MMS messages.....................................................................................................................................................................................................................................

89

MMS message basics.....................................................................................................................................................................................................................................

89

MMS message attachments..........................................................................................................................................................................................................................

93

Message options.............................................................................................................................................................................................................................................

58

Message list options......................................................................................................................................................................................................................................

60

Message shortcuts..........................................................................................................................................................................................................................................

16

Message troubleshooting..............................................................................................................................................................................................................................

63

Typing...................................................................................................................................................................................................................................................

101

Typing basics..................................................................................................................................................................................................................................................

101

Typing input methods...................................................................................................................................................................................................................................

103

Spelling checker............................................................................................................................................................................................................................................

104

Custom dictionary.........................................................................................................................................................................................................................................

106

AutoText..........................................................................................................................................................................................................................................................

107

Typing shortcuts..............................................................................................................................................................................................................................................

16

Typing troubleshooting................................................................................................................................................................................................................................

109

Search....................................................................................................................................................................................................................................................

111

About search....................................................................................................................................................................................................................................................

111

Search for messages.......................................................................................................................................................................................................................................

111

Search criteria.................................................................................................................................................................................................................................................

111

View a list of saved searches........................................................................................................................................................................................................................

112

Change a saved search..................................................................................................................................................................................................................................

112

Delete a saved search....................................................................................................................................................................................................................................

112

Search for messages by contact or subject................................................................................................................................................................................................

112

Search for text in a message, attachment, or web page............................................................................................................................................................................

51

Search for organizer data.............................................................................................................................................................................................................................

113

Search shortcuts..............................................................................................................................................................................................................................................

17

Attachments.........................................................................................................................................................................................................................................

115

Attachment basics.........................................................................................................................................................................................................................................

115

Document attachments................................................................................................................................................................................................................................

116

Spreadsheet attachments.............................................................................................................................................................................................................................

117

Media attachments........................................................................................................................................................................................................................................

118

Presentation attachments............................................................................................................................................................................................................................

118

vCard contact attachments..........................................................................................................................................................................................................................

119

Attachment shortcuts......................................................................................................................................................................................................................................

17

Attachment troubleshooting.......................................................................................................................................................................................................................

120

Synchronization..................................................................................................................................................................................................................................

121

About synchronization...................................................................................................................................................................................................................................

121

Prerequisites: Wireless email reconciliation..............................................................................................................................................................................................

121

Reconcile email messages over the wireless network..............................................................................................................................................................................

121

Delete email messages over the wireless network...................................................................................................................................................................................

121

Prerequisites: Wireless data synchronization...........................................................................................................................................................................................

122

Synchronize organizer data over the wireless network...........................................................................................................................................................................

122

About synchronization conflicts..................................................................................................................................................................................................................

122

Manage email reconciliation conflicts.......................................................................................................................................................................................................

122

Manage data synchronization conflicts.....................................................................................................................................................................................................

123

About backing up and restoring device data............................................................................................................................................................................................

123

Prerequisites: Wireless data restoration....................................................................................................................................................................................................

123

Delete all device data...................................................................................................................................................................................................................................

123

Empty the deleted items folder on your computer from your device....................................................................................................................................................

124

Synchronization troubleshooting................................................................................................................................................................................................................

124

Browser.................................................................................................................................................................................................................................................

127

Browser basics................................................................................................................................................................................................................................................

127

Links, pictures, and web page addresses...................................................................................................................................................................................................

129

Browser bookmarks........................................................................................................................................................................................................................................

131

Web feeds.......................................................................................................................................................................................................................................................

134

Browser options.............................................................................................................................................................................................................................................

136

Browser security............................................................................................................................................................................................................................................

138

Browser push..................................................................................................................................................................................................................................................

141

Browser shortcuts............................................................................................................................................................................................................................................

18

Browser troubleshooting..............................................................................................................................................................................................................................

142

Applications........................................................................................................................................................................................................................................

145

Add an application........................................................................................................................................................................................................................................

145

View properties for an application.............................................................................................................................................................................................................

145

Delete a third-party application.................................................................................................................................................................................................................

145

Receive a device password prompt before you add an application......................................................................................................................................................

145

View the size of an application database..................................................................................................................................................................................................

145

Application troubleshooting........................................................................................................................................................................................................................

146

Media....................................................................................................................................................................................................................................................

147

Media file management................................................................................................................................................................................................................................

147

Songs, ring tones, videos, and voice notes................................................................................................................................................................................................

149

Playlists...........................................................................................................................................................................................................................................................

152

Pictures...........................................................................................................................................................................................................................................................

153

Media card options........................................................................................................................................................................................................................................

157

Media shortcuts...............................................................................................................................................................................................................................................

18

Media troubleshooting.................................................................................................................................................................................................................................

159

Maps......................................................................................................................................................................................................................................................

161

Map basics......................................................................................................................................................................................................................................................

161

Navigation......................................................................................................................................................................................................................................................

162

Map options...................................................................................................................................................................................................................................................

163

Map shortcuts..................................................................................................................................................................................................................................................

18

Maps troubleshooting..................................................................................................................................................................................................................................

164

GPS technology.................................................................................................................................................................................................................................

165

About GPS technology.................................................................................................................................................................................................................................

165

Get your GPS location..................................................................................................................................................................................................................................

165

Prevent others from tracking your location..............................................................................................................................................................................................

165

GPS technology troubleshooting...............................................................................................................................................................................................................

165

Contacts...............................................................................................................................................................................................................................................

167

Contact basics................................................................................................................................................................................................................................................

167

Mailing lists...................................................................................................................................................................................................................................................

169

Caller ID...........................................................................................................................................................................................................................................................

28

Categories.......................................................................................................................................................................................................................................................

171

Address lookup...............................................................................................................................................................................................................................................

172

SIM card phone book....................................................................................................................................................................................................................................

173

Contact list options.......................................................................................................................................................................................................................................

174

Contact troubleshooting..............................................................................................................................................................................................................................

175

Calendar...............................................................................................................................................................................................................................................

177

Calendar basics..............................................................................................................................................................................................................................................

177

Meetings.........................................................................................................................................................................................................................................................

179

Calendar options............................................................................................................................................................................................................................................

181

Multiple calendars........................................................................................................................................................................................................................................

184

Calendar shortcuts..........................................................................................................................................................................................................................................

19

Calendar troubleshooting............................................................................................................................................................................................................................

185

Tasks.....................................................................................................................................................................................................................................................

187

Task basics......................................................................................................................................................................................................................................................

187

Categories.......................................................................................................................................................................................................................................................

171

Task list options.............................................................................................................................................................................................................................................

190

Memos..................................................................................................................................................................................................................................................

193

Memo basics..................................................................................................................................................................................................................................................

193

Categories.......................................................................................................................................................................................................................................................

171

Memo list options..........................................................................................................................................................................................................................................

195

Alarm....................................................................................................................................................................................................................................................

197

About the alarm.............................................................................................................................................................................................................................................

197

Turn on the alarm..........................................................................................................................................................................................................................................

197

Silence the alarm...........................................................................................................................................................................................................................................

197

Calculator............................................................................................................................................................................................................................................

199

Use the calculator.........................................................................................................................................................................................................................................

199

Convert a measurement...............................................................................................................................................................................................................................

199

Bluetooth technology........................................................................................................................................................................................................................

201

Bluetooth technology basics.......................................................................................................................................................................................................................

201

Bluetooth technology options....................................................................................................................................................................................................................

203

Bluetooth technology troubleshooting.....................................................................................................................................................................................................

205

Date and time.....................................................................................................................................................................................................................................

207

Set the date and time...................................................................................................................................................................................................................................

207

Get the date and time from the wireless network automatically..........................................................................................................................................................

207

Date and time troubleshooting..................................................................................................................................................................................................................

207

Notification profiles.........................................................................................................................................................................................................................

209

Notification basics.......................................................................................................................................................................................................................................

209

LED notification..............................................................................................................................................................................................................................................

211

Custom notification.......................................................................................................................................................................................................................................

212

Notification profile troubleshooting..........................................................................................................................................................................................................

214

BlackBerry Messenger.......................................................................................................................................................................................................................

217

Contacts..........................................................................................................................................................................................................................................................

217

Conversations................................................................................................................................................................................................................................................

219

Availability......................................................................................................................................................................................................................................................

221

Display and keyboard.......................................................................................................................................................................................................................

223

Backlighting...................................................................................................................................................................................................................................................

223

Display options..............................................................................................................................................................................................................................................

223

Keyboard options..........................................................................................................................................................................................................................................

225

Themes...........................................................................................................................................................................................................................................................

226

Display troubleshooting...............................................................................................................................................................................................................................

227

Language............................................................................................................................................................................................................................................

229

Change the display language.....................................................................................................................................................................................................................

229

Add a display language...............................................................................................................................................................................................................................

229

Delete a display language..........................................................................................................................................................................................................................

229

About typing input languages....................................................................................................................................................................................................................

104

Change the typing input language............................................................................................................................................................................................................

104

Switch typing input methods..........................................................................................................................................................................................................................

11

Turn off the shortcut for switching typing input languages..................................................................................................................................................................

230

Change the input options for SureType technology................................................................................................................................................................................

104

Change the voice dialing language.............................................................................................................................................................................................................

25

Set display options for contacts..................................................................................................................................................................................................................

175

Language troubleshooting...........................................................................................................................................................................................................................

231

Wireless network coverage..............................................................................................................................................................................................................

233

Find information about wireless coverage indicators.............................................................................................................................................................................

233

Turn off a wireless connection ...................................................................................................................................................................................................................

233

Network connection indicators..................................................................................................................................................................................................................

233

Turn on wireless coverage notification......................................................................................................................................................................................................

212

Check the wireless coverage level using a voice command.....................................................................................................................................................................

41

About the preferred wireless network list.................................................................................................................................................................................................

234

Add a wireless network to the preferred wireless network list.............................................................................................................................................................

234

Change the order of preferred wireless networks...................................................................................................................................................................................

235

Delete a wireless network from the preferred wireless network list....................................................................................................................................................

235

Turn off data service.....................................................................................................................................................................................................................................

235

About roaming..............................................................................................................................................................................................................................................

236

Switch wireless networks manually...........................................................................................................................................................................................................

236

Verify the status of network connections and services..........................................................................................................................................................................

236

Wireless network coverage troubleshooting............................................................................................................................................................................................

236

Power, battery, and memory...........................................................................................................................................................................................................

239

Turn off your device.....................................................................................................................................................................................................................................

239

Set your device to turn on and turn off automatically............................................................................................................................................................................

239

Check the battery power level....................................................................................................................................................................................................................

239

Check the battery power level using a voice command............................................................................................................................................................................

41

Reset the device...........................................................................................................................................................................................................................................

239

Extend battery life........................................................................................................................................................................................................................................

239

SIM card...............................................................................................................................................................................................................................................

241

About the SIM card phone book..................................................................................................................................................................................................................

173

Add a contact to your SIM card ..................................................................................................................................................................................................................

173

Copy contacts from your SIM card to your address book........................................................................................................................................................................

173

Copy a contact from your address book to your SIM card......................................................................................................................................................................

174

Change a SIM card contact..........................................................................................................................................................................................................................

174

Delete a SIM card contact............................................................................................................................................................................................................................

174

Store SMS text messages on your SIM card...............................................................................................................................................................................................

82

About SIM card security..............................................................................................................................................................................................................................

242

Protect your SIM card with a PIN code.....................................................................................................................................................................................................

243

Change the SIM card PIN code..................................................................................................................................................................................................................

243

Change the display name for a phone number........................................................................................................................................................................................

243

Security...............................................................................................................................................................................................................................................

245

Security basics..............................................................................................................................................................................................................................................

245

Password keeper..........................................................................................................................................................................................................................................

246

Encryption......................................................................................................................................................................................................................................................

248

Memory cleaning..........................................................................................................................................................................................................................................

250

Advanced security.........................................................................................................................................................................................................................................

251

Smart cards....................................................................................................................................................................................................................................................

253

Software tokens............................................................................................................................................................................................................................................

254

Security troubleshooting.............................................................................................................................................................................................................................

254

Third-party application control......................................................................................................................................................................................................

257

About permissions for third-party applications.......................................................................................................................................................................................

257

Reset connection permissions for third-party applications ..................................................................................................................................................................

257

About direct Internet connections for third-party applications............................................................................................................................................................

257

Set up a direct Internet connection for a third-party application........................................................................................................................................................

257

Set permissions for a third-party application..........................................................................................................................................................................................

257

Connection permissions for third-party applications.............................................................................................................................................................................

258

Interaction permissions for third-party applications..............................................................................................................................................................................

258

Data permissions for third-party applications........................................................................................................................................................................................

259

BrickBreaker.......................................................................................................................................................................................................................................

261

About BrickBreaker.......................................................................................................................................................................................................................................

261

BrickBreaker capsules..................................................................................................................................................................................................................................

261

BrickBreaker scoring....................................................................................................................................................................................................................................

262

Play BrickBreaker.........................................................................................................................................................................................................................................

262

Adjust the volume...........................................................................................................................................................................................................................................

23

Set the paddle speed...................................................................................................................................................................................................................................

262

Submit a score to the BrickBreaker high score web site........................................................................................................................................................................

263

Check the high scores on the BrickBreaker web site..............................................................................................................................................................................

263

Service books.....................................................................................................................................................................................................................................

265

About service books.....................................................................................................................................................................................................................................

265

Accept a service book .................................................................................................................................................................................................................................

265

Delete a service book...................................................................................................................................................................................................................................

265

Troubleshooting.................................................................................................................................................................................................................................

267

BlackBerry basics troubleshooting................................................................................................................................................................................................................

13

Phone troubleshooting..................................................................................................................................................................................................................................

39

Voice dialing troubleshooting.......................................................................................................................................................................................................................

43

Camera and video camera troubleshooting...............................................................................................................................................................................................

48

Message troubleshooting..............................................................................................................................................................................................................................

63

Typing troubleshooting................................................................................................................................................................................................................................

109

Attachment troubleshooting.......................................................................................................................................................................................................................

120

Synchronization troubleshooting................................................................................................................................................................................................................

124

Browser troubleshooting..............................................................................................................................................................................................................................

142

Application troubleshooting........................................................................................................................................................................................................................

146

Media troubleshooting.................................................................................................................................................................................................................................

159

Maps troubleshooting..................................................................................................................................................................................................................................

164

Contact troubleshooting..............................................................................................................................................................................................................................

175

Calendar troubleshooting............................................................................................................................................................................................................................

185

Bluetooth technology troubleshooting.....................................................................................................................................................................................................

205

Date and time troubleshooting..................................................................................................................................................................................................................

207

Notification profile troubleshooting..........................................................................................................................................................................................................

214

Display troubleshooting...............................................................................................................................................................................................................................

227

Language troubleshooting...........................................................................................................................................................................................................................

231

Wireless network coverage troubleshooting............................................................................................................................................................................................

236

Security troubleshooting.............................................................................................................................................................................................................................

254

Diagnostic reports........................................................................................................................................................................................................................................

279

Glossary..............................................................................................................................................................................................................................................

283

Legal notice........................................................................................................................................................................................................................................

285

10

BlackBerry basics

About typing input methods

You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.

SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.

SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list.

When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice.

SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields.

Type text using SureType technology

1.Press the letter key once for each letter in a word.

2.Perform one of the following actions:

To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key.

To select an item from the list that appears when you type and continue typing the same word, click the item.

To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.

To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.

Switch typing input methods

1.In the device options, click Language.

2.Perform one of the following actions:

To use the multi-tap input method, set the Input Language field to <Language> Multitap.

To use the SureType® input method, set the Input Language field to <Language>.

3.Press the Menu key.

4.Click Save.

11

Switch applications

1.In any application, press the Menu key.

2.Click Switch Application.

3.Perform one of the following actions:

If the application that you want to switch to appears, highlight an application and press the Enter key.

If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.

Assign an application to a Convenience key

Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side.Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.

1.In the device options, click Screen/Keyboard.

2.Set the Convenience Key Opens fields.

3.Press the Menu key.

4.Click Save.

Set owner information

1.In the device options, click Owner.

2.Type your contact information.

3.Press the Menu key.

4.Click Save.

Turn on standby mode

If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key.

To turn off standby mode, press the Mute key again.

About links

Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.

12

When typing text, type pin: and the PIN.

Expand a folder

1.Click a folder with a plus sign (+) beside it.

2.If necessary, click Expand.

Collapse a folder

1.Click a folder with a minus sign (-) beside it.

2.If necessary, click Collapse.

BlackBerry basics shortcuts

To move the cursor, roll the trackball.

To move back a screen, press the Escape key.

To move to a list item or menu item, type the first letter of the item.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

To return to the Home screen, press the End key.

To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

To switch between the active notification profile and the Vibrate notification profile, hold the # key.

BlackBerry basics troubleshooting

No application opens when I press a Convenience key

Verify that you have not deleted the application that you assigned to the key.

Assign a different application to the key.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.

13

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

14

Shortcuts

BlackBerry basics shortcuts

To move the cursor, roll the trackball.

To move back a screen, press the Escape key.

To move to a list item or menu item, type the first letter of the item.

To select or clear a check box, press the Space key.

To view available values in a field, press the Alt key.

To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

To return to the Home screen, press the End key.

To delete a highlighted item, press the Backspace/Delete key.

On the Home screen

To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key.

To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.

To switch between the active notification profile and the Vibrate notification profile, hold the # key.

Phone shortcuts

To answer a call, press the Send key.

To insert a plus sign (+) when typing a phone number, hold 0.

To add an extension to a phone number, press the X key. Type the extension number.

To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.

To check your voice mail, hold 1.

To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

To view your contact list in the phone, press the Space key. Hold the Send key.

To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Camera and video camera shortcuts

To take a picture, press the Right Convenience key.

To zoom in to a subject before taking a picture, press the Volume Up key.

To zoom out from a subject before taking a picture, press the Volume Down key.

15

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Message shortcuts

In a message

To reply to a message, press the exclamation point (!) key.

To reply to all, press the question mark (?) key.

To forward a message, press the period (.) key.

To move to the last cursor position after you close and reopen a received message, press 5.

In a message list

To open a highlighted message, press the Enter key.

To compose a message from a message list, press the comma (,) key.

To view received messages, press the Alt key and 3.

To view call logs, press the Alt key and the period (.) key.

To view voice mail messages, press the Alt key and 7.

To view SMS text messages, press the Alt key and the question mark (?) key.

To view all your messages, press the Escape key.

Move around a message list

To move up a screen, press the Shift key and the Space key.

To move down a screen, press the Space key.

To move to the top of a message list, press 1.

To move to the bottom of a message list, press 7.

To move up a message, press 2.

To move down a message, press 8.

To move to the next date, press 6.

To move to the previous date, press 4.

Typing shortcuts

To insert a period, press the Space key twice. The next letter is capitalized.

To capitalize a letter, hold the letter key until the capitalized letter appears.

To type the alternate character on a key, press the Alt key and the character key.

To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.

To type a number in a number field, press a number key. You do not need to press the Alt key.

To type a number in a text field, hold the Alt key and press the number key.

To type a letter in a number field, hold the Alt key and use the multi-tap input method.

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To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key.

To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.

To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.

Insert symbols

To insert an at sign (@) or a period (.) in an email address field, press the Space key.

To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.

Work with text

To highlight a line of text, press the Shift key and roll the trackball up or down.

To highlight text character by character, hold the Shift key and roll the trackball left or right.

To cancel a text selection, press the Escape key.

To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

To copy highlighted text when typing, press the Alt key and click the trackball.

To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

To search for a contact in a list of contacts, type the contact name or initials separated by a space.

To search for text in an attachment, press Q.

To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q.

Attachment shortcuts

To search for text in an attachment, press Q.

In a spreadsheet

To move to a specific cell, press A.

To view the content of a cell, press the Space key.

To switch worksheets, pressO. Highlight a worksheet. Press the Enter key.

In a presentation

To switch presentation views, press Z.

To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.

To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4.

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Browser shortcuts

To insert a period (.) in the web address field, press the Space key.

To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

To stop loading a web page, press the Escape key.

To close the browser, hold the Escape key.

On a web page

To switch between Column view and Page view, press the at sign (@) key.

To move to a specific web page, press the period (.) key.

To open the bookmark list, press 5.

To add a bookmark, press the question mark (?) key.

To follow a link, highlight or pause on the link. Press the Enter key.

To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.

Navigate a web page

To move up a screen, press 3.

To move down a screen, press 9.

To move to the top of a web page, press 1.

To move to the bottom of a web page, press 7.

Media shortcuts

To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key.

To play the next song in a category, press N.

To play the previous song in a category, press P.

To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

To rotate a picture, press the comma (,) key.

To zoom in to a picture, press 3. To zoom to the original picture size, press 5.

To zoom out from a picture, press 9. To zoom to the original picture size, press 5.

Map shortcuts

To zoom in to a map, press L.

To zoom out from a map, press O.

To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q.

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To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key.

To move to the next direction on a route, press 6.

To move to the previous direction on a route, press 4.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

To schedule an appointment, press the period (.) key.

To move to the next day, week, or month, press 9.

To move to the previous day, week, or month, press 3.

To move up an hour, press 2.

To move down an hour, press 8.

To move to the current date, press the exclamation point (!) key.

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Phone

Phone basics

Find your phone number

In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen.

Make a call

1.On the Home screen or in the phone, perform one of the following actions:

Type a phone number.

Type part of a contact name. Highlight a contact or phone number.

2.Press the key.

To end the call, press the key.

Answer a call

Press the Send key.

To end the call, press the End key.

Answer a second call

1.Press the Menu key.

2.Perform one of the following actions:

To answer the incoming call and place the current call on hold, click Answer - Hold Current.

To answer the incoming call and end the current call, click Answer - Drop Current.

Ignore a call

Press the End key.

Mute a call

During a call, press the Mute key.

To turn mute off, press the Mute key again.

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Place a call on hold

1.During a call, press the Menu key.

2.Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

During a call, press the period (.) key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

Turn off the speakerphone

Perform one of the following actions:

To turn off the speakerphone during a call, press the period (.) key again.

To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate Handset Speaker.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

To type a number, press a number key.

To type the first letter on a key, hold the Alt key. Press the letter key once.

To type the second letter on a key, hold the Alt key. Press the letter key twice.

Switch applications during a call

1.During a call, press the Menu key.

2.Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Switch calls

1.Press the Menu key.

2.Click Swap.

Make a call when the device is locked

Verify that dialing from the Lock screen is turned on. 1. On the Lock screen, press the Enter key.

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2.Click Place Call.

3.Perform one of the following actions:

Type a phone number.

Type part of a contact name. Click a contact or phone number.

4.Press the Send key.

To end the call, press the End key.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

To answer a call, press the headset button.

To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

To end a call, hold the headset button.

To make a call using a voice command, hold the headset button. Say the command.

To pause a song, press the headset button. To resume playing the song, press the headset button again. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).

Make an emergency call

If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.

If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.

Volume

Adjust the volume

To increase the volume, press the Volume Up key.

To decrease the volume, press the Volume Down key.

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Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Default Call Volume field.

5.Press the Menu key.

6.Click Save.

Improve sound quality during a call

You can only change sound quality for the earpiece on your BlackBerry® device.

1.During a call, press the Menu key.

2.Click Enhance Call Audio.

3.Select a bass or treble option.

Improve sound quality for all calls

You can only change sound quality for the earpiece on your BlackBerry® device.

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Change the Enhance Call Audio field.

5.Press the Menu key.

6.Click Save.

Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number. To end the call, press the End key.

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Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check my phone number."

Change the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator.

1.In the device options, click Language.

2.Change the Voice Dialing Language field.

3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

1. In the voice dialing application, wait for the sound.

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2. Say "Turn prompts off."

Set playback options for voice dialing

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Voice mail

Check your voice mail

Verify that you have a voice mail access number.

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.In the phone, press the Menu key.

2.Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Voice Mail.

4.Type a voice mail access number and a password.

5.Press the Menu key.

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6. Click Save.

Speed dial

Make a call using speed dial

You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.

Assign a speed dial number to a key

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click an unassigned key.

4.Click New Speed Dial.

5.Click a contact.

Change the contact assigned to a speed dial key

1.In the phone, press the Menu key.

2.Click View Speed Dial List.

3.Click a contact or phone number.

4.Perform one of the following actions:

To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball.

To delete the contact from the speed dial list, click Delete.

Conference calls

Make a conference call

1.During a call, press the Send key.

2.Type a phone number or highlight a contact.

3.Press the Send key.

4.During the second call, press the Menu key.

5.Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

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Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

Speak privately with a contact during a conference call

1.During a conference call, press the Menu key.

2.Click Split Call.

3.Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

1.During a conference call, press the Menu key.

2.Click Drop Call.

3.Click a contact.

Leave a conference call

Verify that your wireless service provider supports this feature.

If you make a conference call, you can leave the conference call and the call continues without you.

1.During a conference call, press the Menu key.

2.Click Transfer.

Caller ID

Add a caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Add Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Click the trackball.

9.Click Crop and Save.

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Change the caller ID picture for a contact

1.When changing a contact, highlight the caller ID picture.

2.Press the Menu key.

3.Click Replace Picture.

4.Highlight a picture.

5.Press the Menu key.

6.Click Select.

7.Center the picture in the box.

8.Click the trackball.

9.Click Crop and Save.

Delete the caller ID picture for a contact

1.In the address book, highlight a contact.

2.Press the Menu key.

3.Click Edit.

4.Click the caller ID picture.

5.Click Delete Picture.

6.Click the trackball.

7.Click Save.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Logging.

4.Select a call log type option.

To hide call logs in a message list, select the None option.

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Add notes to a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Add Notes.

6.Type call notes.

7.Click the trackball.

8.Click Save.

Change call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Change the call notes.

7.Click the trackball.

8.Click Save.

Forward a call log

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Forward.

Delete call log notes

1.In the phone, highlight a call log.

2.Press the Menu key.

3.Click View History.

4.Press the Menu key.

5.Click Edit Notes.

6.Press the Menu key.

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7.Click Clear Field.

8.Click the trackball.

9.Click Save.

Call waiting

Prerequisites: Call waiting

Verify that your wireless service plan includes this service.

Verify that your wireless service provider has set up your SIM card for this service.

Turn on call waiting

If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Waiting.

4.Change the Call Waiting Enabled field to Yes.

5.Press the Menu key.

6.Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry® device, you can only change call forwarding options for the active phone number.

For more information, contact your wireless service provider.

Prerequisites: Call forwarding

Verify that your wireless service plan includes this service.

Verify that your wireless service provider has set up your SIM card for this service.

Forward calls

Verify that you have one or more call forwarding numbers.

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1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click a call forwarding number.

6.Press the Menu key.

7.Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click New Number.

6.Type a phone number.

7.Press the Enter key.

8.Press the Menu key.

9.Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Edit.

8.Change the phone number.

9.Click the trackball.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1.In the phone, press the Menu key.

2.Click Options.

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3.Click Call Forwarding.

4.Press the Menu key.

5.Click Edit Numbers.

6.Click a phone number.

7.Click Delete.

Call blocking

About call blocking

You can block all incoming calls or block incoming calls only when you roam to another wireless network.

You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.

If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only.

Prerequisites: Call blocking

Verify that your wireless service plan includes this service.

Verify that your wireless service provider has set up your SIM card for this service.

Verify that your wireless service provider has provided you with a call blocking password.

Block calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Highlight a call blocking option.

5.Press the Menu key.

6.Click Enable.

7.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1.In the phone, press the Menu key.

2.Click Options.

3.Click Call Barring.

4.Press the Menu key.

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5. Click Change Password.

Fixed dialing

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.

You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

Prerequisites: Fixed dialing

Verify that your wireless service provider has set up your SIM card for this service.

Verify that your wireless service provider has provided you with a SIM card PIN 2 code.

Turn on fixed dialing

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Press the Menu key.

5.Click Enable FDN Mode.

6.Type your PIN2 code.

7.Click the trackball.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add a contact to your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Click the trackball.

5.Click New.

6.Type your PIN2 code.

7.Press the Menu key.

8.Type a name and a phone number.

9.Press the Menu key.

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10. Click Save.

Change a contact in your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Edit.

7.Change the contact information.

8.Press the Menu key.

9.Click Save.

Delete a contact from your fixed dialing list

1.In the phone, press the Menu key.

2.Click Options.

3.Click FDN Phone List.

4.Highlight a contact.

5.Press the Menu key.

6.Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differs from the codes that you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your address book, you only need to type the contact's extension.

Set the default country code and area code

1.In the phone, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

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4.Set the Country Code and Area Code fields.

5.In the National Number Length field, set the default length for phone numbers in your country.

6.Press the Menu key.

7.Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1.In the phone, press the Menu key.

2.Click Options.

3.Click Smart Dialing.

4.In the Number field, type the main phone number for an organization.

5.Set how long the BlackBerry® device waits before dialing an extension.

6.In the Extension Length field, set the default length for extensions.

7.Press the Menu key.

8.Click Save.

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

Prerequisites: TTY support

Verify that your wireless service provider supports this feature.

Verify that your TTY device operates at 45.45 bits per second.

Turn on TTY support

1.In the phone, press the Menu key.

2.Click Options.

3.Click TTY.

4.Set the TTY Mode field to Yes.

5.Press the Menu key.

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6. Click Save.

A TTY indicator appears in the device status section of the screen. To turn off TTY support, set the TTY Mode field to No.

Multiple phone numbers

About multiple phone numbers

Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.

If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number. During a call, you can use your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number.

Switch the active phone number

1.In the phone options, click General Options.

2.Change the Active Line field.

3.Press the Menu key.

4.Click Save.

Phone options

Hide your phone number from contacts when you make calls

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Restrict My Identity field to Always.

5.Press the Menu key.

6.Click Save.

Turn on dialing from the Lock screen

1.In the device options, click Security Options.

2.Click General Settings.

3.Set the Allow Outgoing Calls While Locked field to Yes.

4.Press the Menu key.

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5. Click Save.

Sort phone numbers or contacts on the Phone screen

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Perform one of the following actions:

To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.

To sort contacts alphabetically by contact name, set the Phone List View field to Name.

To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.

5.Press the Menu key.

6.Click Save.

To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1.In an application, press the Menu key.

2.Click Options.

3.If necessary, click General Options.

4.Change the Confirm Delete field to No.

5.Press the Menu key.

6.Click Save.

Stop ending calls when you insert your device in the holster

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

4.Set the Auto End Calls field to Never.

5.Press the Menu key.

6.Click Save.

Answer calls automatically when you remove your device from the holster

1.In the phone, press the Menu key.

2.Click Options.

3.Click General Options.

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4.Change the Auto Answer Calls field to Out Of Holster.

5.Press the Menu key.

6.Click Save.

Reset a call timer

1.In the phone, press the Menu key.

2.Click Status.

3.Click Last Call or Total Calls.

4.Click Clear Timer.

5.Press the Menu key.

6.Click Save.

Phone shortcuts

To answer a call, press the Send key.

To insert a plus sign (+) when typing a phone number, hold 0.

To add an extension to a phone number, press the X key. Type the extension number.

To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.

To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key.

To check your voice mail, hold 1.

To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter.

To view your contact list in the phone, press the Space key. Hold the Send key.

To switch phone numbers, in the phone, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

If you are not receiving calls, verify that call blocking and call forwarding are turned off.

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If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as the primary number.

My phone number appears as Unknown in the phone

Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball.

Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

I cannot make calls using a voice command

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

If your keyboard is locked, unlock your keyboard.

Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

Say the first name and the last name of your contact.

Use standard pronunciation rules when you say a voice command.

If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

Adapt digit dialing to improve voice recognition of numbers.

I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.

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Voice dialing

Make a call using a voice command

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device.

You cannot make calls to emergency numbers using voice commands.

1.In the voice dialing application, wait for the sound.

2.Say "Call" and a contact name or phone number. To end the call, press the End key.

Dial an extension using a voice command

Verify that you have set smart dialing options.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Check your phone number using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check my phone number."

Check the wireless coverage level using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check coverage."

Check the battery power level using a voice command

1.In the voice dialing application, wait for the sound.

2.Say "Check battery."

Change the voice dialing language

Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your wireless service provider or administrator.

1.In the device options, click Language.

2.Change the Voice Dialing Language field.

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3.Press the Menu key.

4.Click Save.

Turn off choice lists for voice commands

1.In the device options, click Voice Dialing.

2.Set the Choice Lists field to Always Off.

3.Press the Menu key.

4.Click Save.

If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.

Set the matching sensitivity level for voice commands

1.In the device options, click Voice Dialing.

2.Perform one of the following actions:

To increase matches, set the Sensitivity field closer to Reject Less.

To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3.Press the Menu key.

4.Click Save.

Turn off voice prompts

1.In the voice dialing application, wait for the sound.

2.Say "Turn prompts off."

Set playback options for voice dialing

1.In the device options, click Voice Dialing.

2.Perform any of the following actions:

To turn off playback for phone numbers, set the Digit Playback field to Disabled.

To turn off playback for contacts, set the Name Playback field to Disabled.

To set how quickly playback for contacts occurs, set the Name Playback Speed field.

To set the playback volume for contacts, set the Name Playback Volume field.

3.Press the Menu key.

4.Click Save.

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Improve voice recognition of numbers

1.In the device options, click Voice Dialing.

2.Press the Menu key.

3.Click Adapt Digits.

4.Complete the instructions on the screen.

Use a headset

You can purchase an optional headset to use with your BlackBerry® device.

To answer a call, press the headset button.

To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

To end a call, hold the headset button.

To make a call using a voice command, hold the headset button. Say the command.

To pause a song, press the headset button. To resume playing the song, press the headset button again. For more information about using the headset, see the documentation that came with your headset.

Voice dialing troubleshooting

I cannot make calls using a voice command

Try performing the following actions:

Verify that your BlackBerry® device is connected to the wireless network.

If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

If your keyboard is locked, unlock your keyboard.

Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

My device does not recognize names or numbers in voice commands

Try performing the following actions:

Say the first name and the last name of your contact.

Use standard pronunciation rules when you say a voice command.

If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

Adapt digit dialing to improve voice recognition of numbers.

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Camera and video camera

Take a picture

1.In the camera, click the trackball.

2.Perform one of the following actions:

To take another picture, click the camera icon.

To delete the picture, click the trash can icon.

To set the picture as a caller ID picture or Home screen background, click the crop icon.

To forward the picture, click the envelope icon.

To rename and save the picture, click the folder icon.

Zoom in to or out from a subject

In the camera, perform one of the following actions:

To zoom in, roll the trackball up.

To zoom out, roll the trackball down.

View the number of remaining pictures

In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen.

Record a video

Verify that you have inserted a media card into your BlackBerry® device.

1.In the video camera, click the trackball.

2.Perform one of the following actions:

To pause recording, click the trackball. To resume recording, click the resume icon.

To stop recording and save the video, click the stop icon.

To play the video, click the play icon.

To delete the video, click the trash can icon.

To forward the video, click the envelope icon.

To rename the video, click the folder icon.

View the amount of memory available for recording videos

In the video camera, the approximate amount of memory available for recording videos appears in the lower-left corner of the screen.

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Camera and video camera options

Change the location for storing pictures or videos

1.In the camera or video camera, press the Menu key.

2.Click Options.

3.Perform one of the following actions:

In the camera, change the Store Pictures and Folder fields.

In the video camera, change the Folder field.

4.Press the Menu key.

5.Click Save.

Change the default flash mode

1.In the camera, press the Menu key.

2.Click Options.

3.Change the Default Flash Setting field.

4.Press the Menu key.

5.Click Save.

Turn on low-light mode for videos

1.In the video camera, press the Menu key.

2.Click Options.

3.Change the Video Light field.

4.Press the Menu key.

5.Click Save.

The light mode indicator in the lower-right corner of the screen displays the current light mode.

Change white balance for pictures and videos

Lighting conditions can affect the colors in pictures and videos. Change the white balance to compensate for different lighting conditions.

1.In the camera or video camera, press the Menu key.

2.Click Options.

3.Change the White Balance field.

4.Press the Menu key.

5.Click Save.

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Change the video size and format

1.In the video camera, press the Menu key.

2.Click Options.

3.Change the Video Format field.

4.Press the Menu key.

5.Click Save.

Set picture size

1.In the camera, press the Menu key.

2.Click Options.

3.Set the Picture Size field.

4.Press the Menu key.

5.Click Save.

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.

1.In the camera, press the Menu key.

2.Click Options.

3.Set the Picture Quality field.

4.Press the Menu key.

5.Click Save.

Apply a color effect to pictures

You can apply a sepia or black-and-white color effect to pictures that you take.

1.In the camera, press the Menu key.

2.Click Options.

3.Change the Color Effect field.

4.Press the Menu key.

5.Click Save.

Camera and video camera shortcuts

To take a picture, press the Right Convenience key.

To zoom in to a subject before taking a picture, press the Volume Up key.

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To zoom out from a subject before taking a picture, press the Volume Down key.

To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Camera and video camera troubleshooting

I cannot save pictures or videos

Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions:

If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

If you are trying to save a picture or video on your media card, delete old media files.

In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.

Increase the maximum amount of memory available for pictures.

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.

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