Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE Manual

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Feature and Technical Overview

BlackBerry Enterprise Server for Microsoft Exchange

Version: 4.1 | Service Pack: 6

SWDT305802-456536-0708052501-001

Contents

 

1

New in this release.............................................................................................................................................................

5

2 BlackBerry Enterprise Server architecture....................................................................................................................

9

 

Architecture: BlackBerry Enterprise Server.............................................................................................................................

9

 

Architecture: BlackBerry Enterprise Server remote components........................................................................................

13

3 BlackBerry Enterprise Server components and features............................................................................................

17

 

BlackBerry messaging and collaboration services.................................................................................................................

17

 

BlackBerry Messaging Agent................................................................................................................................................

17

 

BlackBerry Collaboration Service.........................................................................................................................................

19

 

BlackBerry Synchronization Service.....................................................................................................................................

22

 

BlackBerry Attachment Service.............................................................................................................................................

23

 

BlackBerry MDS...........................................................................................................................................................................

24

 

BlackBerry Applications.........................................................................................................................................................

26

 

Types of BlackBerry Applications..........................................................................................................................................

26

 

BlackBerry MDS Connection Service...................................................................................................................................

27

 

BlackBerry MDS Integration Service....................................................................................................................................

29

 

BlackBerry device management................................................................................................................................................

30

 

Wireless implementation of BlackBerry devices.................................................................................................................

30

 

Centralized maintenance of BlackBerry devices................................................................................................................

31

 

Controlling third-party applications on BlackBerry devices............................................................................................

31

 

BlackBerry Enterprise Solution security...................................................................................................................................

32

 

Master encryption keys..........................................................................................................................................................

33

 

Standard message encryption...............................................................................................................................................

33

 

Options for extending messaging security.........................................................................................................................

34

 

Options for encrypting stored data......................................................................................................................................

35

 

Controlling BlackBerry device access to the BlackBerry Enterprise Server...................................................................

36

 

Management of BlackBerry device security over the wireless network using IT administration commands...........

37

 

BlackBerry Policy Service...........................................................................................................................................................

37

 

BlackBerry Configuration Panel................................................................................................................................................

39

4 BlackBerry Enterprise Server process flows..................................................................................................................

41

 

Messaging process flows............................................................................................................................................................

41

 

Process flow: Sending a message to a BlackBerry device.................................................................................................

41

Process flow: Sending a message from a BlackBerry device............................................................................................

42

Process flow: Sending a message that contains an attachment from a BlackBerry device........................................

42

Process flow: Searching an organization's address book on a BlackBerry device........................................................

44

Instant messaging process flows..............................................................................................................................................

45

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

 

Live Communications Server 2005 (Windows Messenger)...............................................................................................

45

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

 

Live Communications Server 2005 (Microsoft Office Communicator)...........................................................................

46

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

 

Communications Server 2007...............................................................................................................................................

48

Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Lotus Sametime...........

49

Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger

 

....................................................................................................................................................................................................

51

Process flow: Sending a file to a contact using the BlackBerry Client for IBM Lotus Sametime................................

52

Message attachment process flows..........................................................................................................................................

53

Process flow: Viewing a message attachment....................................................................................................................

53

Process flow: Viewing an attachment through a link........................................................................................................

55

Organizer data process flows....................................................................................................................................................

55

Process flow: Synchronizing organizer data for the first time on a BlackBerry device................................................

56

Process flow: Synchronizing subsequent changes to organizer data.............................................................................

57

Process flow: Adding a contact picture on a BlackBerry device......................................................................................

58

Mobile data process flows..........................................................................................................................................................

59

Process flow: Requesting BlackBerry Browser content on a BlackBerry device............................................................

59

Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS

 

Connection Service.................................................................................................................................................................

60

Process flow: Requesting BlackBerry Browser content with two-factor authentication turned on...........................

61

Process flow: Pushing application content to a BlackBerry device.................................................................................

62

Process flow: Requesting BlackBerry MDS Runtime Applications from a BlackBerry device.....................................

63

BlackBerry device management process flows.......................................................................................................................

64

Process flow: Activating the BlackBerry device over the wireless network...................................................................

64

Process flow: Resending an IT policy to the BlackBerry device manually......................................................................

65

Process flow: Authenticating the data on a BlackBerry device without connecting to the BlackBerry Infrastructure

 

....................................................................................................................................................................................................

65

Process flow: Sending an application to a BlackBerry device over the wireless network............................................

66

5

Glossary................................................................................................................................................................................

67

6

Legal notice..........................................................................................................................................................................

71

Feature and Technical Overview

New in this release

New in this release

1

 

 

 

 

Feature

Description

 

 

 

 

Rich-content email messages

BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content

 

 

email messages for BlackBerry devices that are running BlackBerry® Device

 

 

Software version 4.5 or later. By default, this feature is turned on.

 

 

For more information about the impact of supporting HTML email messages and

 

 

rich-content email messages on CPU resources, visit www.blackberry.com/go/

 

 

serverdocs to see the Impact of supporting HTML and RTF email messages

 

 

document.

 

 

The BlackBerry Enterprise Server and its components support HTML email

 

 

messages in a Japanese environment when the following options are selected in

 

 

the regional and language settings of the computer: Install files for complex

 

 

script and right-to-left languages, and Install files for East Asian languages.

 

Changes to the BlackBerry

BlackBerry Enterprise Server version 4.1 SP6 contains changes to the BlackBerry

 

Configuration Database schema

Configuration Database schema. The changes occur in the upgrade file that is

 

 

named UpgradeV20080410.sql.

 

Support for Microsoft® Office

The BlackBerry Collaboration Service supports Microsoft Office Communications

 

Communications Server 2007

Server 2007. BlackBerry Enterprise Server version 4.1 SP6 supports a new

 

 

collaboration client for use with this instant messaging server: the BlackBerry®

 

 

Client for use with Microsoft® Office Communications Server 2007.

 

Support for IBM® Lotus® Sametime®

The BlackBerry Collaboration Service supports IBM Lotus Sametime version 8.0.

 

version 8.0

 

 

New names for the BlackBerry

The collaboration client that was previously named BlackBerry® Instant

 

collaboration clients

Messaging for Microsoft® Office Live Communications Server 2005 is now

 

 

named the BlackBerry® Client for use with Microsoft® Office Live

 

 

Communications Server 2005.

 

 

The collaboration client that was previously named BlackBerry® Instant

 

 

Messaging for IBM® Lotus® Sametime® is now named the BlackBerry® Client

 

 

for IBM® Lotus® Sametime®.

 

 

 

5

Feature and Technical Overview

New in this release

Feature

Description

 

 

 

The collaboration client that was previously named BlackBerry® Instant

 

Messaging for Novell® GroupWise® Messenger is now named the BlackBerry®

 

Client for Novell® GroupWise® Messenger.

Control RIM value-added applications

You can use new and existing IT policy rules to control RIM value-added

 

applications. For more information about new IT policy rules, see the Policy

 

Reference Guide.

Improved reconciliation of

BlackBerry Enterprise Server versions 4.1 and later support the reconciliation of

permanently deleted messages

permanently deleted messages from Microsoft® Outlook®. If users permanently

 

delete messages in Microsoft Outlook (using SHIFT+DELETE) or archive

 

messages in personal folders, the messages are deleted from the users'

 

BlackBerry devices. BlackBerry Enterprise Server version 4.1 SP6 includes

 

improvements for the reconciliation of permanently deleted messages.

 

This feature uses a message state database that is stored in the memory of the

 

BlackBerry Messaging Agent. The message state database is used to associate

 

messages on your organization's messaging server with messages on the

 

BlackBerry devices of users in your organization. In previous releases of the

 

BlackBerry Enterprise Server, the size of the message state database determined

 

how many permanently deleted messages could be reconciled for each user.

 

In BlackBerry Enterprise Server version 4.1 SP6, the BlackBerry Messaging Agent

 

uses recurring message scans to detect permanently deleted messages on the

 

messaging server and delete them from the users' BlackBerry devices. The size

 

of the message state database no longer limits how many permanently deleted

 

messages the BlackBerry Messaging Agent can reconcile for each user.

 

By default, on the BlackBerry Enterprise Server, reconciliation for permanently

 

deleted messages is turned off. You can turn on this feature using the BlackBerry

 

Manager.

 

When reconciliation for permanently deleted messages is turned on, the

 

BlackBerry Messaging Agent uses approximately 64 x N bytes of additional

 

memory for each user on the computer that hosts the BlackBerry Messaging

 

Agent, where N represents the number of records in the message state database.

 

 

6

Feature and Technical Overview

New in this release

Feature

New naming conventions for the BlackBerry® Mobile Data System and related software

Description

For example, if an organization's environment has 2000 users and 100 records in the message state database, the computer that hosts the BlackBerry Messaging Agent uses 12.2 MB of additional memory.

The component of the BlackBerry Enterprise Server that was previously named the BlackBerry MDS Services is now named the BlackBerry MDS Integration Service. The term BlackBerry MDS Services now refers collectively to the BlackBerry MDS Integration Service and the BlackBerry MDS Connection Service.

BlackBerry® MDS Studio Applications are now named BlackBerry® MDS Runtime Applications. Java® applications that are developed for and used on BlackBerry devices are now named BlackBerry Java Applications. Browser applications that are developed for and used on BlackBerry devices are now named BlackBerry® Browser Applications. The term BlackBerry Applications refers collectively to BlackBerry MDS Runtime Applications, BlackBerry Java Applications, and BlackBerry Browser Applications.

The BlackBerry Manager UI and the BlackBerry Enterprise Server documentation reflect these new naming conventions.

7

Feature and Technical Overview

BlackBerry Enterprise Server architecture

BlackBerry Enterprise Server architecture

2

Architecture: BlackBerry Enterprise Server

The BlackBerry® Enterprise Server consists of various components that are designed to perform the following actions:

provide productivity tools and data from an organization's applications to its BlackBerry device users

monitor other BlackBerry Enterprise Server components

process, route, compress, and encrypt data

communicate with the wireless network

9

Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE Manual

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component

Description

 

 

BlackBerry Attachment Service

The BlackBerry Attachment Service converts supported message attachments

 

into a format that users can view on their BlackBerry devices.

BlackBerry Collaboration Service

The BlackBerry Collaboration Service provides a connection between your

 

organization's instant messaging server and the enterprise instant messaging

 

application on BlackBerry devices.

 

 

10

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component

Description

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database is a relational database that contains

 

configuration data that BlackBerry Enterprise Server components use. The

 

BlackBerry Configuration Database includes the following data:

 

details about the connection from the BlackBerry Enterprise Server to the

 

 

wireless network

 

user list

 

address mappings between PINs and email addresses for BlackBerry MDS

 

 

Connection Service push features

 

read-only copy of each master encryption key

BlackBerry Controller

The BlackBerry Controller monitors the BlackBerry Enterprise Server

 

components and restarts them if they stop responding.

BlackBerry Dispatcher

The BlackBerry Dispatcher compresses and encrypts all of the data that is sent

 

to and from BlackBerry devices. It sends the data through the BlackBerry Router,

 

to and from the wireless network.

BlackBerry Manager

The BlackBerry Manager connects to the BlackBerry Configuration Database.

 

You can use the BlackBerry Manager to manage the BlackBerry Domain,

 

including user accounts and device administration. The BlackBerry Domain

 

consists of a single BlackBerry Configuration Database and all the BlackBerry

 

Enterprise Server instances that use it.

BlackBerry MDS Connection Service

The BlackBerry MDS Connection Service enables users to access web content,

 

the Internet, or your organization's intranet, and also enables applications on

 

BlackBerry devices to connect to your organization's application or content

 

servers for application data and updates.

BlackBerry MDS Integration Service

The BlackBerry MDS Integration Service provides application-level integration

 

for BlackBerry® MDS Runtime Applications on BlackBerry devices. You can use

 

the BlackBerry MDS Integration Service to install BlackBerry MDS Runtime

 

Applications that are stored in the BlackBerry MDS Application Repository on

 

BlackBerry devices. You can also use it to manage, update, and remove

 

BlackBerry MDS Runtime Applications.

BlackBerry MDS Application

The BlackBerry MDS Application Repository stores BlackBerry MDS Runtime

Repository

Applications that your organization's developers can create and publish using

 

the BlackBerry® MDS Studio or the BlackBerry® Plug-in for Microsoft® Visual

 

 

 

11

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server

Component

Description

 

 

 

Studio® developer tools. You can use the BlackBerry Manager to manage the

 

BlackBerry MDS Runtime Applications that are stored in the BlackBerry MDS

 

Application Repository.

BlackBerry Messaging Agent

The BlackBerry Messaging Agent connects to your organization's messaging

 

server to provide messaging services, calendar management, address lookups,

 

attachment viewing, attachment downloading, and encryption key generation.

 

The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry

 

Synchronization Service to access organizer data on the messaging server. The

 

BlackBerry Messaging Agent synchronizes configuration data between the

 

BlackBerry Configuration Database and user mailboxes.

BlackBerry Policy Service

The BlackBerry Policy Service performs administration services over the wireless

 

network. It sends IT policies and IT administration commands and provisions

 

service books. IT policies and IT administration commands define BlackBerry

 

device security, settings for synchronizing data over the wireless network, and

 

other configuration settings on BlackBerry devices. The BlackBerry Policy Service

 

also sends service books to configure feature and component settings on

 

BlackBerry devices.

BlackBerry Router

The BlackBerry Router connects to the wireless network to send data to and from

 

BlackBerry devices. It also sends data within your organization's network to

 

BlackBerry devices that are connected to computers with the BlackBerry® Device

 

Manager.

BlackBerry Synchronization Service

The BlackBerry Synchronization Service synchronizes organizer data between

 

BlackBerry devices and the messaging server over the wireless network.

organization's application or content

The organization's application or content server provides push applications and

server

intranet content for the BlackBerry MDS Services.

instant messaging server

The instant messaging server stores instant messaging accounts.

messaging server

The messaging server stores email accounts.

user's computer with the BlackBerry

The user's computer with the BlackBerry Device Manager enables users to

Device Manager

connect their BlackBerry devices to their computers using a serial or USB

 

connection. The BlackBerry Enterprise Server and BlackBerry devices use this

 

connection to send data between them.

 

 

12

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component

Description

 

 

 

Data traffic from BlackBerry devices bypasses the wireless network while

 

BlackBerry devices are connected to users' computers. The BlackBerry Device

 

Manager connects to the BlackBerry Router, which sends data directly to

 

BlackBerry devices.

 

Users can install the BlackBerry Device Manager separately from the

 

BlackBerry® Desktop Manager or with it as part of the full BlackBerry® Desktop

 

Software installation. The BlackBerry Device Manager is an optional component,

 

but it is required to support a bypass connection to the BlackBerry Router.

 

 

Architecture: BlackBerry Enterprise Server remote components

You can install all BlackBerry® Enterprise Server components on one computer, or you can install certain components on separate computers. Different components impact system resources differently. You can choose to install only one remote component on each computer in your organization's environment.

Sample architecture with a remote BlackBerry Collaboration Service

13

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Connection Service

14

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Sample architecture with a remote BlackBerry MDS Integration Service

Component

Description

 

 

BlackBerry Manager

A remote BlackBerry Manager enables you to manage the BlackBerry Domain

 

from their computers.

BlackBerry Attachment Service

A remote BlackBerry Attachment Service can support multiple BlackBerry

 

Enterprise Server instances.

 

The BlackBerry Attachment Service can use increased system resources when it

 

processes concurrent conversion requests. You can install the BlackBerry

 

Attachment Service on a remote computer to increase the number of concurrent

 

conversions without impacting message delivery.

BlackBerry Collaboration Service

A remote BlackBerry Collaboration Service can support multiple BlackBerry

 

Enterprise Server instances.

 

The BlackBerry Collaboration Service uses a persistent socket connection for

 

each instant messaging session. You can install the BlackBerry Collaboration

 

Service on a remote computer to maximize the number of available sockets.

 

 

15

Feature and Technical Overview

Architecture: BlackBerry Enterprise Server remote components

Component

Description

 

 

 

You can install only one type of BlackBerry Collaboration Service (for example,

 

IBM® Lotus® Sametime®), and users can use only one type of enterprise instant

 

messaging application on their BlackBerry devices.

BlackBerry MDS Connection Service

A remote BlackBerry MDS Connection Service can support multiple BlackBerry

 

Enterprise Server instances.

 

The BlackBerry MDS Connection Service can use increased system resources

 

when it processes content requests. You can install the BlackBerry MDS

 

Connection Service on a remote computer to minimize the impact on message

 

and data delivery.

BlackBerry MDS Integration Service

A remote instance of the BlackBerry MDS Integration Service can support

 

multiple BlackBerry Enterprise Server instances and one BlackBerry MDS

 

Application Repository.

 

The BlackBerry MDS Integration Service can use increased system resources

 

when processing content requests. You can install a BlackBerry MDS Integration

 

Service on a remote computer to minimize the impact on message delivery.

BlackBerry MDS Application

A remote BlackBerry MDS Application Repository can support one instance of

Repository

the BlackBerry MDS Integration Service. You must install the BlackBerry MDS

 

Application Repository on the same database server as the BlackBerry

 

Configuration Database.

BlackBerry Router

A remote BlackBerry Router can support multiple BlackBerry Enterprise Server

 

instances.

 

The BlackBerry Router does not use many system resources, but it is a critical

 

connection point for the BlackBerry® Enterprise Solution. You can install multiple

 

standby instances of the BlackBerry Router as failover locations in the event that

 

the active BlackBerry Router is unavailable.

BlackBerry Configuration Database

A remote BlackBerry Configuration Database can support multiple BlackBerry

 

Enterprise Server instances, which creates a BlackBerry Domain.

 

 

16

Feature and Technical Overview

BlackBerry Enterprise Server components and features

BlackBerry Enterprise Server components and features

3

BlackBerry messaging and collaboration services

The BlackBerry® messaging and collaboration services provide a wireless extension of an organization's messaging environment. These services include the BlackBerry Messaging Agent, the BlackBerry Collaboration Service, the BlackBerry Synchronization Service, and the BlackBerry Attachment Service.

BlackBerry Messaging Agent

The BlackBerry® Messaging Agent connects to an organization's messaging server and provides messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The BlackBerry Messaging Agent also acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and user mailboxes.

The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure identical signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between the messages sent from BlackBerry devices and those sent from email applications.

When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email applications, the BlackBerry Messaging Agent reconciles these changes over the wireless network between their BlackBerry devices and the email applications. By default, both BlackBerry devices and the BlackBerry® Enterprise Server reconcile email messages over the wireless network.

Wireless messaging features

BlackBerry® device users can use many of the same messaging features that are available in the email applications on their computers.

Feature

Description

 

 

email reconciliation

The BlackBerry® Enterprise Server reconciles the status of messages between

 

users' BlackBerry devices and their email applications. If users delete, archive,

 

or move messages to personal folders in their email applications, the messages

 

are deleted from the message list on the users' BlackBerry devices. If users mark

 

messages as read or unread in their email applications, the messages appear

 

with the same status on their BlackBerry devices.

 

 

17

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature

Description

 

 

 

Administrators can turn off wireless email reconciliation.

email message filters

Users and BlackBerry Enterprise Server administrators can create and change

 

email message filters. Email message filters determine the actions that the

 

BlackBerry Enterprise Server takes if incoming messages match specific criteria:

 

forward, forward with priority, or do not forward to BlackBerry devices. For

 

example, users can create email message filters to forward messages from

 

specific senders to their BlackBerry devices with high priority.

message forwarding

Users can turn off message forwarding to their BlackBerry devices, for example,

 

if they are outside of a wireless coverage area. Administrators can also turn off

 

message forwarding to users' BlackBerry devices.

signature

Users can add a signature to all of the messages that they send from their

 

BlackBerry devices. Administrators can add a signature and disclaimers to all of

 

the messages that the members of a user group send or a specific user sends.

out-of-office reply

Users can set and change their out-of-office replies using their BlackBerry

 

devices.

contact lookup

Users can search for a contact’s first name, last name, or both in their

 

organization's directory. The BlackBerry Enterprise Server returns results for up

 

to 20 of the closest matches.

contact list updates

When users select contacts from the contact lookup results, they can add the

 

contacts to the contact lists on their BlackBerry devices.

custom fields in the contact list

If your organization maintains custom fields in users’ personal contact lists, you

 

can map these fields to corresponding fields that appear in the contact list on

 

BlackBerry devices. Users can use these custom fields to search for contacts on

 

their BlackBerry devices.

attachments

Users can send messages that contain attachments from their BlackBerry

 

devices. The BlackBerry Attachment Service does not convert these messages;

 

they are processed by the BlackBerry Messaging Agent only. Attachments must

 

meet the following requirements:

 

If a user sends one attachment in a message, the file size of the attachment

 

 

cannot exceed 3 MB.

 

If a user sends multiple attachments in a message, the total file size of the

 

 

attachments cannot exceed 5 MB.

 

 

 

18

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature

Description

 

 

 

 

If an attachment exceeds 64 KB, the BlackBerry device sends the

 

 

attachment in multiple data packets.

 

Users can send messages with attachments only from supported BlackBerry

 

devices that run BlackBerry® Device Software version 4.2 or later. If you want to

 

manage the system resources that the BlackBerry Messaging Agent uses to

 

upload and send attachments, you can limit the size of attachments or prevent

 

users from attaching files to messages. For example, if too many users are

 

sending large attachments, such as pictures or video, you might want to limit the

 

size of supported attachments or turn off support for message attachments.

downloading attachments

Users with BlackBerry Device Software version 4.5 or later can download

 

attachments in any native format to their BlackBerry devices. Users can open

 

and make changes to native file formats using an appropriate third-party

 

application on their BlackBerry devices. Depending on the file format, users

 

might be able to open files using the media application on their BlackBerry

 

devices.

 

To manage network resources in your organization's environment, you can

 

change the maximum file size of attachments that users can download to their

 

BlackBerry devices.

save sent messages

Users can configure their BlackBerry devices to save copies of messages that

 

they send from their BlackBerry devices in the sent items folder in their email

 

applications.

 

 

 

BlackBerry Collaboration Service

The BlackBerry® Collaboration Service provides a connection between an organization's instant messaging server and the collaboration client on BlackBerry devices. The BlackBerry Collaboration Service integrates with existing instant messaging applications. The BlackBerry® Enterprise Server supports the following collaboration clients:

BlackBerry® Client for use with Microsoft® Office Live Communications Server 2005

BlackBerry® Client for use with Microsoft® Office Communications Server 2007

BlackBerry® Client for IBM® Lotus® Sametime®

BlackBerry® Client for Novell® GroupWise® Messenger

The BlackBerry Collaboration Service sends messages between the organization's instant messaging server, the BlackBerry Enterprise Server, and BlackBerry devices using public APIs, protocols that are defined by IBM, Microsoft, and Novell, and a Research In Motion proprietary protocol.

19

Feature and Technical Overview

BlackBerry messaging and collaboration services

Instant messaging features

Using the collaboration clients on their BlackBerry® devices, users can use many of the same features that are available in the instant messaging applications on their computers.

Feature

Description

 

 

session management

You can specify the number of simultaneous instant messaging sessions that the

 

BlackBerry Collaboration Service supports. You can also specify a timeout

 

threshold, after which the BlackBerry Collaboration Service ends inactive

 

sessions automatically and permits new sessions to start.

 

You can control whether users of certain versions of the BlackBerry® Client for

 

IBM® Lotus® Sametime® or the BlackBerry® Client for Novell® GroupWise®

 

Messenger can see an icon on their BlackBerry devices when contacts in their

 

contact lists are using the same collaboration clients. By default, the icon

 

appears.

conversations with multiple contacts

Users can start and manage conversations with multiple instant messaging

 

contacts on their BlackBerry devices.

availability status

Users can change their availability status while they are logged in to their

 

collaboration clients. For example, users can set their availability status to away

 

or busy.

presence updates

Using the latest version of the collaboration clients, users can set their

 

availability status to display as away if they do not use their BlackBerry devices

 

for a specified period of time.

presence level

Using the latest version of the BlackBerry® Client for use with Microsoft® Office

 

Communications Server 2007, users can set the presence level of contacts in

 

their contact lists. Each presence level consists of rules that determine how a

 

contact can interact with a user through the instant messaging application. For

 

example, users can assign the Personal presence level to their contacts.

contact pictures

Using the latest version of the collaboration clients, users can add pictures to

 

the contacts in their contact lists. The pictures that users add using the

 

collaboration clients on their BlackBerry devices are not synchronized with the

 

instant messaging applications on users' computers.

 

 

20

Feature and Technical Overview

BlackBerry messaging and collaboration services

Feature

Description

 

 

synchronized contact lists

The instant messaging contact lists on users' BlackBerry devices are

 

synchronized with the contact lists in their organization's instant messaging

 

application.

contact alerts

Users can request alerts when specific contacts become available.

file transfer

Using the latest version of the BlackBerry Client for IBM Lotus Sametime, users

 

can send files to contacts in their contact lists. Recipients can view supported

 

file formats on their BlackBerry devices.

link instant messaging contacts to the

Using the latest version of the collaboration clients, users can link instant

BlackBerry contact list

messaging contacts to existing contact list entries on their BlackBerry devices,

 

or they can create new contact list entries for instant messaging contacts and

 

populate them with information from their organization's messaging server.

send email messages from contact list

Using the latest version of the collaboration clients on their BlackBerry devices,

 

users can send email messages to contacts directly from their contact lists.

call contacts

Using the latest version of the collaboration clients on their BlackBerry devices,

 

users can call instant messaging contacts directly from their contact lists. After

 

a user starts an instant messaging conversation with a contact, the user can

 

make a call to that contact from the conversation window. Phone numbers for

 

contacts are retrieved from the messaging server or from the BlackBerry contact

 

list if the user is linked to an existing contact list entry.

email conversation history

Using the latest version of the collaboration clients, users who are participating

 

in an instant messaging conversation can send the history of the conversation

 

as an email message to the participants of the conversation and to additional

 

contacts from their BlackBerry contact lists.

embedded links

Users can click phone numbers in instant messages to make calls and they can

 

click links in instant messages to view web pages.

public groups

Using the latest version of the BlackBerry Client for IBM Lotus Sametime, users

 

can add public groups to their instant messaging contact lists.

location information

Using the latest version of the BlackBerry Client for IBM Lotus Sametime or the

 

BlackBerry Client for use with Microsoft Office Communications Server 2007,

 

users can set their current location to display in their contact information. For

 

example, users can set their current location to "In the office." This feature is not

 

available if your organization's environment uses IBM Lotus Sametime version

 

6.5.1.

 

 

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