Blackberry blackberry enterprise server for microsoft exchange User Manual

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BlackBerry Enterprise Server for Microsoft Exchange

Version: 5.0

Service Pack: 4

Overview

Feature and Technical

Published: 2013-11-07

SWD-20131107160132924

Contents

 

1

Document revision history.................................................................................................................

6

2

What's New in BlackBerry Enterprise Server 5.0 SP4.........................................................................

7

3

Overview: BlackBerry Enterprise Server.............................................................................................

9

4

BlackBerry Enterprise Server architecture.......................................................................................

10

 

Architecture: BlackBerry Enterprise Server.........................................................................................................................

10

 

Architecture: Remote BlackBerry Collaboration Service......................................................................................................

14

 

Architecture: Remote BlackBerry MDS Connection Service................................................................................................

16

 

Architecture: Remote BlackBerry Router............................................................................................................................

17

 

Architecture: Remote BlackBerry Administration Service....................................................................................................

19

 

Architecture: Remote BlackBerry Attachment Service........................................................................................................

20

 

Architecture: BlackBerry Web Desktop Manager................................................................................................................

22

5

BlackBerry Enterprise Server components and features..................................................................

24

 

BlackBerry Administration Service.....................................................................................................................................

24

 

BlackBerry Configuration Panel..........................................................................................................................................

25

 

BlackBerry Mail Store Service............................................................................................................................................

25

 

Database tables in the BlackBerry Configuration Database that store contact information ...........................................

26

 

Contact information that the BlackBerry Mail Store Service stores in the BlackBerry Configuration Database ...............

26

 

How the BlackBerry Mail Store Service accesses contact information that is stored on the messaging server ...............

27

 

Configuring the BlackBerry Mail Store Service instance that updates the contact list ...................................................

27

 

BlackBerry messaging and collaboration services ..............................................................................................................

28

 

BlackBerry Messaging Agent.......................................................................................................................................

28

 

BlackBerry Collaboration Service.................................................................................................................................

31

 

BlackBerry Synchronization Service............................................................................................................................

34

 

BlackBerry Attachment Service...................................................................................................................................

35

 

BlackBerry MDS Connection Service..................................................................................................................................

36

 

BlackBerry Applications.....................................................................................................................................................

38

 

BlackBerry Browser Applications.................................................................................................................................

38

 

BlackBerry Java Applications......................................................................................................................................

38

 

Managing BlackBerry Java Applications and BlackBerry Device Software...........................................................................

39

 

BlackBerry device management.........................................................................................................................................

40

 

Controlling third-party applications on BlackBerry devices...........................................................................................

40

 

BlackBerry Policy Service...................................................................................................................................................

40

 

BlackBerry Router.............................................................................................................................................................

41

 

BlackBerry Web Desktop Manager ....................................................................................................................................

42

 

Comparison of BlackBerry Web Desktop Manager and BlackBerry Desktop Software features......................................

43

 

Managing a distributed environment for BlackBerry Enterprise Server components ............................................................

47

 

Wireless activation ............................................................................................................................................................

47

6

BlackBerry Enterprise Solution security...........................................................................................

48

 

Security features of the BlackBerry Enterprise Solution.......................................................................................................

49

 

Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other ....................................

50

 

Algorithms that the BlackBerry Enterprise Solution uses to encrypt data......................................................................

50

 

Extending messaging security to a BlackBerry device ........................................................................................................

51

 

Encrypting user data on a locked device.............................................................................................................................

51

 

Encrypting the device transport key on a locked device.......................................................................................................

52

 

Managing device access to the BlackBerry Enterprise Server..............................................................................................

52

 

Using an IT policy to manage BlackBerry Enterprise Solution security.................................................................................

53

 

Using IT administration commands to protect a lost or stolen device...................................................................................

54

7

BlackBerry Enterprise Server high availability..................................................................................

56

 

BlackBerry Enterprise Server high availability in a small-scale environment.........................................................................

56

 

How the BlackBerry Enterprise Server calculates health scores ..........................................................................................

57

 

Conditions for failover to a standby BlackBerry Enterprise Server .......................................................................................

58

 

How a primary BlackBerry Enterprise Server self-demotes .................................................................................................

58

 

Scenario: What happens after a primary BlackBerry Enterprise Server stops responding.....................................................

59

 

Scenario: What happens after the health score of a primary BlackBerry Enterprise Server falls below the failover

 

 

threshold...........................................................................................................................................................................

60

 

BlackBerry Configuration Database high availability............................................................................................................

60

 

BlackBerry Configuration Database mirroring .............................................................................................................

61

 

Scenario: What happens after the principal BlackBerry Configuration Database stops responding................................

62

 

High availability in a distributed environment......................................................................................................................

63

8

Wi-Fi enabled devices.....................................................................................................................

65

 

Types of Wi-Fi networks .....................................................................................................................................................

65

 

Wireless access points.......................................................................................................................................................

66

 

Connections that BlackBerry devices make to mobile and Wi-Fi networks...........................................................................

67

 

Connecting Wi-Fi enabled BlackBerry devices to the BlackBerry Enterprise Server over a Wi-Fi connection.........................

68

 

Direct connections between BlackBerry devices and the BlackBerry Router over an enterprise Wi-Fi network...............

68

 

Wi-Fi connection when a VPN connection or direct connection between BlackBerry devices and the BlackBerry

 

 

Router is not possible..................................................................................................................................................

69

 

Priority for connections that BlackBerry devices make over a Wi-Fi network.................................................................

69

 

BlackBerry services that are available over Wi-Fi connections.............................................................................................

70

 

IEEE 802.11 wireless networking standards that Wi-Fi enabled BlackBerry devices support................................................

72

 

Characteristics of the IEEE 802.11a wireless networking standard that Wi-Fi enabled BlackBerry devices support........

72

 

Characteristics of the IEEE 802.11b wireless networking standard that Wi-Fi enabled BlackBerry devices support........

73

 

Characteristics of the IEEE 802.11g wireless networking standard that Wi-Fi enabled BlackBerry devices support........

74

 

Security features of a Wi-Fi enabled device.........................................................................................................................

74

9

BlackBerry Enterprise Server process flows.....................................................................................

76

 

Messaging process flows....................................................................................................................................................

76

 

Process flow: Sending a message to a BlackBerry device.............................................................................................

76

 

Process flow: Sending a message from a BlackBerry device.........................................................................................

77

 

Process flow: Sending a message that contains an attachment from a BlackBerry device.............................................

78

 

Process flow: Searching an organization's address book from a BlackBerry device.......................................................

79

 

Instant messaging process flows........................................................................................................................................

80

 

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live

 

 

Communications Server 2005 (Microsoft Office Communicator)...................................................................................

80

 

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

 

 

Communications Server 2007.....................................................................................................................................

81

 

Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office

 

 

Communications Server 2007 R2 or Microsoft Lync Server 2010..................................................................................

83

 

Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Sametime..............................

84

 

Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger........

85

 

Process flow: Sending a file to a contact using the BlackBerry Client for IBM Sametime................................................

87

 

Message attachment process flows....................................................................................................................................

88

 

Process flow: Viewing a message attachment...............................................................................................................

88

 

Process flow: Viewing an attachment using a link.........................................................................................................

89

 

Organizer data process flows..............................................................................................................................................

91

 

Process flow: Synchronizing organizer data for the first time on a BlackBerry device.....................................................

91

 

Process flow: Synchronizing subsequent changes to organizer data.............................................................................

92

 

Process flow: Adding a contact picture on a BlackBerry device....................................................................................

93

 

Mobile data process flows..................................................................................................................................................

94

 

Process flow: Requesting BlackBerry Browser content on a BlackBerry device.............................................................

94

 

Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS

 

 

Connection Service.....................................................................................................................................................

96

 

Process flow: Requesting BlackBerry Browser content with two-factor authentication turned on...................................

97

 

Process flow: Pushing application content to a BlackBerry device................................................................................

98

 

Process flow: Installing a BlackBerry Java Application on a BlackBerry device over the wireless network.......................

99

 

BlackBerry device management process flows.................................................................................................................

101

 

Process flow: Activating a BlackBerry device over the wireless network......................................................................

101

 

Process flow: Resending an IT policy to a BlackBerry device manually........................................................................

102

 

Process flow: Authenticating data on a BlackBerry device without connecting to the BlackBerry Infrastructure ..........

102

10

Glossary.......................................................................................................................................

103

11

Provide feedback..........................................................................................................................

107

12

Legal notice .................................................................................................................................

108

Feature and Technical Overview Document revision history

Document revision history

 

 

1

 

 

 

 

 

 

 

 

 

Date

Description

 

 

 

 

 

 

14 February 2013

Initial version

 

 

 

 

 

 

7 November 2013

Updated for maintenance release 6

 

 

 

 

 

 

6

Feature and Technical Overview

What's New in BlackBerry Enterprise Server 5.0 SP4

What's New in BlackBerry

 

 

 

 

2

 

Enterprise Server 5.0 SP4

 

 

 

 

 

 

 

 

 

 

 

Feature

Description

 

 

 

 

 

 

Upgrade paths

Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 from the

 

 

following software versions:

 

 

 

• BlackBerry Enterprise Server 5.0 SP2

 

 

 

• BlackBerry Enterprise Server 5.0 SP3

 

 

 

Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 for Novell

 

 

GroupWise from BlackBerry Enterprise Server 5.0 SP1 for Novell GroupWise.

 

 

There is no direct upgrade path from BlackBerry Enterprise Server 4.x.

 

 

 

 

 

 

 

Upgraded Java support

BlackBerry Enterprise Server 5.0 SP4 supports JRE v6.31 or higher

 

 

 

 

 

 

 

BlackBerry Monitoring Service

BlackBerry Enterprise Server 5.0 SP4 does not include the BlackBerry

 

 

removed

Monitoring Service. No version of the BlackBerry Monitoring Service works with

 

 

BlackBerry Enterprise Server 5.0 SP4.

 

 

 

 

 

 

Character set support

BlackBerry Enterprise Server 5.0 SP4 includes support for sending messages

 

 

that use Latin characters along with Hebrew or Arabic characters.

 

 

 

 

 

 

Increased message size limit

BlackBerry Enterprise Server 5.0 SP4 increases the maximum size of HTML

 

 

email messages from 32KB to 300KB.

 

 

 

 

 

 

 

Increased attachment size limit

BlackBerry Enterprise Server 5.0 SP4 increases the default maximum

 

 

 

attachment size from 3MB to 10MB.

 

 

 

 

 

 

Enhancements to email prepopulation

BlackBerry Enterprise Server 5.0 SP4 enhances the email prepopulation

 

 

process in the following ways:

 

 

• Includes both header and body information in prepopulated messages

• Increases the default number of messages to prepopulate to 1000 or 14 days of messages

• Performs prepopulation at every activation, not just when a PIN changes (for example if all data and applications are deleted and the smartphone is activated again)

7

Feature and Technical Overview What's New in BlackBerry Enterprise Server 5.0 SP4

Feature

Description

 

 

Increased efficiency of reconciliation

BlackBerry Enterprise Server 5.0 SP4 includes enhancements that reduce the

process

workload on the computer that hosts the BlackBerry Configuration Database.

 

 

Enhancements to security features

BlackBerry Enterprise Server 5.0 SP4 includes security enhancements that are

 

designed to allow verification of data integrity and authenticity for organizations

 

that use multiple layers of encryption.

 

 

Full synchronization of sent email

BlackBerry Enterprise Server 5.0 SP4 synchronizes the full body of sent

messages

messages to the BlackBerry smartphone.

 

 

Canceled meeting options

BlackBerry Enterprise Server 5.0 SP4 allows you to leave canceled meetings in

 

the calendar on your BlackBerry smartphone instead of automatically removing

 

them.

 

 

Enhancements to access control

BlackBerry Enterprise Server 5.0 SP4 allows administrators to assign access

policies

control policies to both individuals and groups.

 

 

Support for password-protected

The BlackBerry Attachment Service in BlackBerry Enterprise Server 5.0 SP4

attachments

supports password-protected attachments.

 

 

Changes to sent message timestamps

BlackBerry Enterprise Server 5.0 SP4 uses the time from the BlackBerry

 

smartphone to indicate the time a message was sent instead of using the time

 

on the server. Sent messages now display the correct sent time even if the

 

BlackBerry smartphone is in a time zone that is different from the BlackBerry

 

Enterprise Server.

 

 

Support for additional shapes in

The BlackBerry Attachment Service for BlackBerry Enterprise Server 5.0 SP4

Microsoft PowerPoint

displays more shapes from Microsoft PowerPoint attachments.

 

 

Online help for BlackBerry Enterprise

The BlackBerry Enterprise Transporter, a tool available in the BlackBerry

Transporter

Enterprise Server Resource Kit 5.0 SP4 includes online help.

 

 

BlackBerry Domain Search tool

The BlackBerry Enterprise Server Resource Kit 5.0 SP4 does not include the

removed

BlackBerry Domain Search tool because BlackBerry Management Studio

 

includes the features the tool offered.

 

 

Improvements to certificate

Administrators can configure VPN profile certificates for BlackBerry

administration

smartphones so that the user does not need to perform this task.

 

 

8

Feature and Technical Overview

Overview: BlackBerry Enterprise Server

Overview: BlackBerry

 

3

Enterprise Server

 

 

The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry smartphones. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure to provide smartphone users with mobile access to your organization's resources.

You can manage the BlackBerry Enterprise Server, smartphones, and user accounts using the BlackBerry Administration Service. You can access the BlackBerry Administration Service web application from any computer that can access the computer that hosts the BlackBerry Administration Service.

You can optionally install BlackBerry Management Studio in your organization's environment to provide a simplified administrative console for your organization's helpdesk administrators and an integrated view of the BlackBerry Enterprise Server and other MDM domains. For more information, visit http://www.blackberry.com/go/serverdocs to see the

BlackBerry Management Studio Feature and Technical Overview.

9

Feature and Technical Overview

BlackBerry Enterprise Server architecture

BlackBerry Enterprise Server

 

4

architecture

 

 

Architecture: BlackBerry Enterprise Server

The BlackBerry Enterprise Server consists of various components that are designed to perform the following actions:

Permit BlackBerry device users to access your organization's tools and data from BlackBerry devices and run your organization's applications on devices

Process, route, compress, and encrypt data

Communicate with the wireless network

10

Blackberry blackberry enterprise server for microsoft exchange User Manual

Feature and Technical Overview

BlackBerry Enterprise Server architecture

11

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service connects to the BlackBerry

 

Configuration Database. You can use the BlackBerry Administration Service to

 

manage the BlackBerry Domain, which includes BlackBerry Enterprise Server

 

components, user accounts, and features for BlackBerry device administration.

 

 

BlackBerry Mail Store Service

The BlackBerry Mail Store Service connects to the messaging servers in your

 

organization's environment and retrieves the contact information that the

 

BlackBerry Administration Service requires to search for user accounts on the

 

messaging servers.

 

You install a BlackBerry Mail Store Service when you install a BlackBerry

 

Enterprise Server. The BlackBerry Mail Store Service connects to the messaging

 

server using the same connection information that the BlackBerry Enterprise

 

Server uses. The BlackBerry Administration Service is designed to communicate

 

with the BlackBerry Mail Store Service using RPC.

 

 

BlackBerry Attachment Service

The BlackBerry Attachment Service converts supported message attachments

 

to a format that users can view on their devices.

 

 

BlackBerry Collaboration Service

The BlackBerry Collaboration Service provides a connection between your

 

organization's instant messaging server and the collaboration client on devices.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database is a relational database that contains

 

configuration information that BlackBerry Enterprise Server components use.

 

For example, the BlackBerry Configuration Database includes the following

 

information:

 

• details about the connection from a BlackBerry Enterprise Server to the

 

wireless network

 

• user list

 

• address mappings between PINs and email addresses for BlackBerry MDS

 

Connection Service push features

 

 

BlackBerry Controller

The BlackBerry Controller monitors the BlackBerry Enterprise Server

 

components and restarts them if they stop responding.

 

 

BlackBerry Dispatcher

The BlackBerry Dispatcher compresses and encrypts all data that devices send

 

and receive. The BlackBerry Dispatcher sends the data through the BlackBerry

 

Router, to and from the wireless network.

 

 

BlackBerry MDS Connection Service

The BlackBerry MDS Connection Service permits users to access web content,

 

the Internet, or your organization's intranet, and also permits applications on

 

devices to connect to your organization's application servers or content servers

 

for application data and updates.

 

 

BlackBerry Messaging Agent

The BlackBerry Messaging Agent connects to the IMAP server so that users can

 

activate their devices over the wireless network. The BlackBerry Messaging

 

 

12

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component

Description

 

 

 

Agent connects to your organization's messaging server to provide messaging

 

services, calendar management, address lookups, attachment viewing,

 

attachment downloading, and encryption key generation. The BlackBerry

 

Messaging Agent also acts as a gateway so that the BlackBerry Synchronization

 

Service can access organizer data on the messaging server. The BlackBerry

 

Messaging Agent synchronizes configuration data between the BlackBerry

 

Configuration Database and the BlackBerry profiles database. The BlackBerry

 

Messaging Agent synchronizes configuration data between the BlackBerry

 

Configuration Database and user mailboxes. The BlackBerry Messaging Agent

 

synchronizes configuration data between the BlackBerry Configuration

 

Database and the message store databases.

 

 

BlackBerry Policy Service

The BlackBerry Policy Service performs administration services over the

 

wireless network. It sends IT policies and IT administration commands and

 

provisions service books. IT policies and IT administration commands specify

 

security, settings for synchronizing data over the wireless network, and other

 

configuration settings on devices. The BlackBerry Policy Service also sends

 

service books to devices to configure settings for features and components on

 

devices.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send data to and

 

from devices. It also sends data over your organization's network to devices that

 

users connected to computers that host the BlackBerry Device Manager.

 

 

BlackBerry Synchronization Service

The BlackBerry Synchronization Service synchronizes organizer data between

 

BlackBerry devices and the messaging server over the wireless network.

 

 

BlackBerry Web Desktop Manager

The BlackBerry Web Desktop Manager is a web-based application that permits

 

users to manage their devices. For example, users can activate devices, back up

 

and restore data, select messaging options, synchronize data, and install

 

applications. The BlackBerry Web Desktop Manager includes the BlackBerry

 

Device Manager.

 

 

organization's application server or

Your organization's application server or content server provides push

content server

applications and intranet content that the BlackBerry MDS Services use.

 

 

instant messaging server

The instant messaging server stores instant messaging accounts.

 

 

messaging server

The messaging server stores email accounts.

 

 

user's computer that hosts the

The user's computer that hosts the BlackBerry Device Manager permits users to

BlackBerry Device Manager

connect their devices to their computers using a serial connection or USB

 

connection. The BlackBerry Enterprise Server and devices use the connection

 

to send data between each other.

 

Data traffic from devices bypasses the wireless network when devices are

 

connected to users' computers. The BlackBerry Device Manager connects to

 

the BlackBerry Router, which sends data directly to devices.

 

 

13

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component Description

Users can install the BlackBerry Device Manager when they install the BlackBerry Desktop Software or at another time. The BlackBerry Device Manager is an optional component, but it is required to support a bypass connection to the BlackBerry Router.

Architecture: Remote BlackBerry

Collaboration Service

You can install the BlackBerry Collaboration Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. You can install the BlackBerry Collaboration Service on a remote computer to support multiple BlackBerry Enterprise Server instances, configure high availability for the BlackBerry Enterprise Server but exclude the BlackBerry Collaboration Service, or create a BlackBerry Collaboration Service pool that can support multiple BlackBerry Enterprise Server instances. For more information about configuring the BlackBerry Collaboration Service high availability, see the BlackBerry Enterprise Server Planning Guide.

The BlackBerry Collaboration Service uses a persistent socket connection for each instant messaging session. You can install the BlackBerry Collaboration Service on a remote computer to maximize the number of available sockets.

You can install only one type of BlackBerry Collaboration Service (for example, IBM Sametime). Users can use only one type of collaboration client on their BlackBerry devices.

14

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service permits you to manage the BlackBerry

 

Collaboration Service and configure instant messaging features.

 

 

BlackBerry Collaboration Service

The BlackBerry Collaboration Service delivers messages between the instant

 

messaging server, BlackBerry Enterprise Server, and BlackBerry devices.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database contains configuration data that the

 

BlackBerry Collaboration Service uses.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server encrypts and compresses instant messaging

 

data that BlackBerry devices receive, and decompresses and decrypts instant

 

messaging data that BlackBerry devices send.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send instant

 

messaging data to and from BlackBerry devices.

 

 

15

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Architecture: Remote BlackBerry MDS

Connection Service

You can install the BlackBerry MDS Connection Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. The BlackBerry MDS Connection Service can use increased system resources when it processes requests for content. You can install the BlackBerry MDS Connection Service on a remote computer to minimize the impact on the delivery of messages and data, support multiple BlackBerry Enterprise Server instances, or create a BlackBerry MDS Connection Service pool that can support multiple BlackBerry Enterprise Server instances.

For information about configuring BlackBerry MDS Connection Service high availability, see the BlackBerry Enterprise Server Planning Guide.

16

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service permits you to manage the BlackBerry

 

MDS Connection Service, configure the central push server, and configure the

 

browsing and application features.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database contains the configuration data that the

 

BlackBerry MDS Connection Service uses.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server encrypts and compresses content data that

 

BlackBerry devices receive, and decompresses and decrypts content data that

 

BlackBerry devices send.

 

 

BlackBerry MDS Connection Service

The BlackBerry MDS Connection Service processes requests for web content

 

from the BlackBerry Browser or a BlackBerry Java Application, and it manages

 

the connections between a BlackBerry Application and the application that is

 

located on your organization’s application servers, web servers, or databases.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send content to and

 

from BlackBerry devices.

 

 

organization's application servers or

Your organization's application servers or content server provide push

content servers

applications and intranet content for the BlackBerry MDS Services.

 

 

proxy servers

Proxy servers authenticate the BlackBerry Browser or a BlackBerry Java

 

Application before they can access push applications or content data.

 

 

Architecture: Remote BlackBerry Router

You can install the BlackBerry Router on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. You can install the BlackBerry Router on a remote computer if you want to support multiple BlackBerry Enterprise Server instances, create a remote BlackBerry Router pool, or if your organization's security policy requires that internal systems cannot make connections directly to the Internet and all systems must connect through another system in the DMZ.

The BlackBerry Router does not use many system resources, but it is a critical connection point for the BlackBerry Enterprise Solution. You can install multiple BlackBerry Router instances for high availability if the primary BlackBerry Router becomes unavailable.

If you install the BlackBerry Router in the DMZ, you can permit users to log in to your organization's LAN remotely and you can deploy BlackBerry devices through a computer that is running the BlackBerry Device Manager.

17

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database contains configuration data that the

 

BlackBerry Administration Service manages.

 

 

BlackBerry Device Manager

The BlackBerry Device Manager permits BlackBerry devices to connect to the

 

BlackBerry Router.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server encrypts and compresses data that

 

BlackBerry devices receive, and decompresses and decrypts data that

 

BlackBerry devices send.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send data to and

 

from BlackBerry devices.

 

 

18

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Architecture: Remote BlackBerry

Administration Service

You can install the BlackBerry Administration Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. The BlackBerry Administration Service can use increased system resources when it processes requests. You can install the BlackBerry Administration Service remotely to minimize the impact on the delivery of messages and data, or to create a BlackBerry Administration Service pool to support multiple BlackBerry Enterprise Server instances.

For more information about configuring BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server Planning Guide.

You can install the BlackBerry Web Desktop Manager with the BlackBerry Administration Service. You can install the BlackBerry Web Desktop Manager separately to make sure that BlackBerry device users cannot access the computer that hosts the BlackBerry Enterprise Server.

19

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service permits you to manage the BlackBerry

 

Enterprise Server, user accounts, and BlackBerry devices.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database contains configuration data that the

 

BlackBerry Administration Service manages.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server encrypts and compresses data that

 

BlackBerry devices receive, and decompresses and decrypts data that

 

BlackBerry devices send.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send data to and

 

from BlackBerry devices.

 

 

BlackBerry Web Desktop Manager

The BlackBerry Web Desktop Manager permits users to activate and manage

 

their BlackBerry devices, back up and restore data, configure email settings,

 

update the BlackBerry Device Software, and install new applications.

 

 

Architecture: Remote BlackBerry

Attachment Service

You can install the BlackBerry Attachment Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. You can install the BlackBerry Attachment Service remotely if you want to increase the number of conversion requests that can occur concurrently without impacting message delivery, support multiple BlackBerry Enterprise Server instances, or create a BlackBerry Attachment Service pool that can support multiple BlackBerry Enterprise Server instances.

For more information about how to configure the BlackBerry Attachment Service for high availability, see the BlackBerry Enterprise Server Planning Guide.

20

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service permits you to manage the BlackBerry

 

Attachment Service instances and set up attachment conversion features.

 

 

BlackBerry Attachment Service

The BlackBerry Attachment Service converts the attachment and returns the

 

attachment data to the BlackBerry Attachment Connector.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database contains the conversion data that the

 

BlackBerry Attachment Service uses when processing attachment data.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server receives requests to convert message

 

attachments from BlackBerry devices and uses the BlackBerry Attachment

 

Connector to send the attachment data to a BlackBerry Attachment Service

 

instance for conversion. After the BlackBerry Attachment Service instance

 

returns the converted attachment to the BlackBerry Attachment Connector, the

 

BlackBerry Enterprise Server sends the attachment data to the user's

 

BlackBerry device for viewing.

 

 

BlackBerry Router

The BlackBerry Router connects to the wireless network to send email

 

messages and attachments to and from BlackBerry devices.

 

 

21

Feature and Technical Overview

BlackBerry Enterprise Server architecture

Architecture: BlackBerry Web Desktop

Manager

The BlackBerry Web Desktop Manager consists of server-side services that are installed with the BlackBerry Administration Service and Microsoft ActiveX controls that are installed on the browser of the BlackBerry device user's computer. HTTPS authentication secures the connection between the server and the browser.

Component

Description

 

 

BlackBerry Administration Service

The BlackBerry Administration Service is a web application that is a required

 

component of the BlackBerry Enterprise Server. Administrators use the

 

BlackBerry Administration Service to manage user accounts; assign user

 

groups, administrator roles, software configurations, and IT policies to user

 

accounts; and manage servers and components in a BlackBerry Domain.

 

 

BlackBerry Enterprise Server

The BlackBerry Enterprise Server encrypts and compresses data that

 

BlackBerry devices receive, and decompresses and decrypts data that

 

BlackBerry devices send.

 

 

BlackBerry Configuration Database

The BlackBerry Configuration Database is a relational database that contains

 

configuration information, such as BlackBerry Enterprise Server connection

 

details and user information.

 

 

messaging server

The messaging server stores the email accounts of the BlackBerry device users.

 

 

22

Feature and Technical Overview BlackBerry Enterprise Server architecture

Component

Description

 

 

user's computer with BlackBerry Web

The BlackBerry Web Desktop Manager browser application is the Microsoft

Desktop Manager browser application

ActiveX controls that a user installs in a browser to manage the BlackBerry

 

device.

 

 

BlackBerry Administration Service and

The BlackBerry Administration Service and BlackBerry Web Desktop Manager

BlackBerry Web Desktop Manager

services provide the server-side services for the BlackBerry Web Desktop

services

Manager browser application.

 

 

23

Feature and Technical Overview

BlackBerry Enterprise Server components and features

BlackBerry Enterprise Server

 

5

components and features

 

 

BlackBerry Administration Service

The BlackBerry Administration Service is a web application you use to manage user accounts; assign user groups, administrative roles, and software configurations and apply IT policies to user accounts; and manage servers and component instances in a BlackBerry Domain. You can open the BlackBerry Administration Service in a browser on any computer that can access the computer that hosts the BlackBerry Administration Service. You can share administrative duties with multiple administrators who can access the BlackBerry Administration Service simultaneously using unique user names and passwords. When Microsoft ActiveX controls are turned on in your browser, you can connect BlackBerry devices to your computers and manage the BlackBerry devices while you are logged in to the BlackBerry Administration Service.

Feature

Description

 

 

high availability of BlackBerry

You can install standby instances of BlackBerry Enterprise Server components

Enterprise Server components

and configure a manual or automatic failover to a standby instance.

 

 

ability to assign users to multiple

Groups permit you to share administrative roles, IT policies, and other

groups

configuration settings among similar user accounts so that properties can be set

 

once instead of for every user. You can assign a user account to more than one

 

group so that the user inherits the properties of every group that the user

 

belongs to. You can also assign groups to other groups to share the properties of

 

the parent group with all of the user accounts in the child groups.

 

 

custom server and component names

To help you identify servers and component instances, you can define a friendly

using friendly names

name for each BlackBerry Enterprise Server and component instance that

 

displays in the BlackBerry Administration Service. Each regional language that

 

the BlackBerry Administration Service supports can have unique friendly

 

names.

 

 

custom administrative roles

Each action that you perform in the BlackBerry Administration Service is

 

associated with a privilege. You can specify the actions that administrators can

 

perform by changing the privilege that you assign to administrative roles.

 

 

BlackBerry Administration Service

Administrators that log in to the BlackBerry Administration Service must provide

authentication or external

their user names and passwords. A user name and a password is a unique

authentication

combination that is stored securely in the BlackBerry Configuration Database

 

 

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Feature and Technical Overview BlackBerry Enterprise Server components and features

Feature

Description

 

 

 

and known only to the BlackBerry Administration Service. Alternatively, you can

 

use external authentication, which permits administrators to log in to the

 

BlackBerry Administration Service using the same information that

 

administrators use to access your organization's messaging server.

 

 

options for viewing the BlackBerry

You can find and manage BlackBerry Enterprise Server component instances

Domain

using the server view or component view.

 

 

BlackBerry Configuration Panel

The BlackBerry Configuration Panel displays data, such as BlackBerry Configuration Database settings, that the BlackBerry Enterprise Server setup application detected during the installation process. You can use the BlackBerry Configuration Panel to change configuration data after you install the BlackBerry Enterprise Server.

BlackBerry Mail Store Service

The BlackBerry Mail Store Service connects to the messaging servers in your organization's environment and retrieves the contact information that the BlackBerry Administration Service requires to search for user accounts on the messaging servers.

The BlackBerry Mail Store Service performs the following actions:

synchronizes your organization's contact list to the BlackBerry Configuration Database

updates the contact list in the BlackBerry Configuration Database every 24 hours automatically

permits the BlackBerry Administration Service to access user account information that is stored in the mailbox or mail file on the messaging servers

exposes an API that the BlackBerry Administration Service can use to connect to the BlackBerry Mail Store Service

searches for contact information on behalf of the BlackBerry Administration Service

You install a BlackBerry Mail Store Service when you install a BlackBerry Enterprise Server. The BlackBerry Mail Store Service connects to the messaging server using the same connection information that the BlackBerry Enterprise Server uses. The BlackBerry Administration Service is designed to communicate with the BlackBerry Mail Store Service using RPC.

25

Feature and Technical Overview

BlackBerry Enterprise Server components and features

Database tables in the BlackBerry Configuration Database that store contact information

The BlackBerry Mail Store Service synchronizes contact information to two database tables in the BlackBerry Configuration Database.

Table name

Description

 

 

MsDomains

This table contains a list of domains and messaging servers that are located in

 

your organization's environment.

 

 

MsAddresses

This table contains a list of the email addresses that are included in your

 

organization's contact list.

 

 

Contact information that the BlackBerry Mail Store Service stores in the BlackBerry Configuration Database

The BlackBerry Mail Store Service synchronizes contact information that is stored in the messaging environment to the BlackBerry Configuration Database. To compare the contact information changes that occurred between synchronization processes, the BlackBerry Mail Store Service maintains two copies of the contact information.

The BlackBerry Mail Store Service synchronizes contact information that is stored in the messaging environment to the BlackBerry Configuration Database. The contact information is stored in database properties in the BlackBerry Configuration Database.

 

 

Database property name

 

Contact information

Database property

in BlackBerry

Description

name

Configuration Database

 

 

 

 

version 4.1

 

 

 

 

 

address type

Type

This property specifies whether this is the

 

 

 

address for a user or distribution list.

 

 

 

 

display name

DisplayName

UserConfig.DisplayName

This property specifies the display name for

 

 

 

the user account.

 

 

 

 

email address

MailboxSMTP

UserConfig.MailboxSMTP

This property specifies the email address for

 

 

Addr

the user account.

 

 

 

 

26

Feature and Technical Overview BlackBerry Enterprise Server components and features

 

 

Database property name

 

Contact information

Database property

in BlackBerry

Description

name

Configuration Database

 

 

 

 

version 4.1

 

 

 

 

 

mailbox path

MailboxKey

UserConfig.MailboxDN

This property specifies the unique mailbox

 

 

 

path.

 

 

 

 

messaging server

ServerName

UserConfig.ServerDN

This property specifies the path to the

path

 

 

messaging server.

 

 

 

 

How the BlackBerry Mail Store Service accesses contact information that is stored on the messaging server

In a Microsoft Exchange environment, the BlackBerry Mail Store Service can connect to the messaging server and search for contact information using MAPI or LDAP. By default, the BlackBerry Mail Store Service uses MAPI to search for contact information. If you configure the BlackBerry Enterprise Server to use LDAP to search for contact information, the BlackBerry Mail Store Service can also use LDAP to search for contact information.

For more information about how the BlackBerry Enterprise Server uses LDAP, visit www.blackberry.com/support to read article KB05174.

Configuring the BlackBerry Mail Store Service instance that updates the contact list

The BlackBerry Configuration Database contains your organization's contact list and a list of BlackBerry Enterprise Server instances. By default, the BlackBerry Mail Store Service instance that you installed with the first BlackBerry Enterprise Server instance that appears in the list updates the contact list. If you prevent the BlackBerry Mail Store Service that you installed with the first BlackBerry Enterprise Server instance from updating the contact list, the next available BlackBerry Mail Store Service instance in the list updates the contact list.

By default, if you install multiple BlackBerry Mail Store Service instances, each instance can update the contact list in the BlackBerry Configuration Database. The first BlackBerry Mail Store Service instance that updates the contact list prevents the other instances from also updating the contact list. Each BlackBerry Mail Store Service instance searches for time stamp information in the BlackBerry Configuration Database to determine if another BlackBerry Mail Store Service instance is updating the contact list already before it starts to update the contact list.

You must verify that at least one BlackBerry Mail Store Service instance can update the contact list in the BlackBerry Configuration Database so that the BlackBerry Administration Service can access the latest contact list information when you create and manage user accounts. If you prevent all of the BlackBerry Mail Store Service instances from updating the

27

Feature and Technical Overview

BlackBerry Enterprise Server components and features

contact list, the BlackBerry Configuration Database might not contain the contact information for all user accounts on your organization's messaging server.

If the BlackBerry Configuration Database does not contain contact information for a user account, you cannot create the user account by searching for the contact information in the BlackBerry Administration Service. You can only create the user account if you use the Add from company directory option in the BlackBerry Administration Service. The Add from company directory option permits the BlackBerry Mail Store Service to search the contact information that is stored in the messaging environment so that you can create the user account even if the BlackBerry Configuration Database does not contain the contact information for the user account.

BlackBerry messaging and collaboration services

The BlackBerry messaging and collaboration services provide a wireless extension of your organization's messaging environment. These services include the BlackBerry Messaging Agent, BlackBerry Collaboration Service, BlackBerry Synchronization Service, and BlackBerry Attachment Service.

BlackBerry Messaging Agent

The BlackBerry Messaging Agent connects to your organization's messaging server and provides messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The BlackBerry Messaging Agent acts as a gateway for the BlackBerry Synchronization Service to access organizer data on the messaging server. The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry Configuration Database and user mailboxes.

The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure identical signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between messages that users send from BlackBerry devices and messages that they send from email applications.

When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email applications, the BlackBerry Messaging Agent reconciles changes over the wireless network between BlackBerry devices and email applications. By default, BlackBerry devices and the BlackBerry Enterprise Server reconcile email messages over the wireless network.

Wireless messaging features

BlackBerry device users can use many of the same messaging features that are available in the email applications on their computers.

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Feature and Technical Overview BlackBerry Enterprise Server components and features

Feature

Description

 

 

email reconciliation

The BlackBerry Enterprise Server reconciles the status of messages between

 

users' BlackBerry devices and their email applications. If users delete, archive,

 

or move messages to personal folders in their email applications, the messages

 

are deleted from the message list on the users' BlackBerry devices. If users

 

mark messages as read or unread in their email applications, the messages

 

appear with the same status on their BlackBerry devices.

 

You can turn off wireless email reconciliation.

 

 

email message filters

You or users can create and change email message filters. Email message filters

 

determine the actions that the BlackBerry Enterprise Server takes if incoming

 

messages match specific criteria: forward, forward with priority, or do not

 

forward to BlackBerry devices. For example, users can create email message

 

filters to forward messages from specific senders to their BlackBerry devices

 

with high priority.

 

 

message forwarding

Users can turn off message forwarding to their BlackBerry devices (for example,

 

if users are outside of a wireless coverage area). You can also turn off message

 

forwarding to users' BlackBerry devices.

 

 

signature

Users can add a signature to all messages that they send from their BlackBerry

 

devices. You can add a signature and disclaimers to all messages that the

 

members of a user group send or a specific user sends.

 

 

out-of-office reply

Users can set and change their out-of-office replies using their BlackBerry

 

devices.

 

 

contact lookup

Users can search for a contact’s first name, last name, or both in their

 

organization's directory. The BlackBerry Enterprise Server returns results for a

 

maximum of 20 of the closest matches.

 

 

contact list updates

When users select contacts from the contact lookup results, they can add the

 

contacts to the contact lists on their BlackBerry devices.

 

 

custom fields in the contact list

If your organization maintains custom fields in users’ personal contact lists, you

 

can map these fields to corresponding fields that appear in the contact list on

 

BlackBerry devices. Users can use these custom fields to search for contacts on

 

their BlackBerry devices.

 

 

attachments

Users can send messages that contain attachments from their BlackBerry

 

devices. The BlackBerry Attachment Service does not convert these messages;

 

the BlackBerry Messaging Agent processes them only. Attachments must meet

 

the following requirements:

 

• If a user sends one attachment in a message, the file size of the attachment

 

cannot exceed 3 MB.

 

• If a user sends multiple attachments in a message, the total file size of the

 

attachments cannot exceed 5 MB.

 

 

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Feature and Technical Overview BlackBerry Enterprise Server components and features

Feature

Description

 

 

 

• If an attachment exceeds 64 KB, the BlackBerry device sends the

 

attachment in multiple data packets.

 

Users can send messages with attachments only from supported BlackBerry

 

devices that are running BlackBerry Device Software version 4.2 or later. If you

 

want to manage the system resources that the BlackBerry Messaging Agent

 

uses to upload and send attachments, you can limit the file size of attachments

 

or prevent users from attaching files to messages. For example, if too many

 

users are sending large attachments, such as pictures or videos, you might want

 

to limit the file size of supported attachments or turn off support for message

 

attachments.

 

 

downloading attachments

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 4.5 or later can download attachments and store them on their

 

BlackBerry devices. Users can open and make changes to the downloaded

 

attachments using an appropriate third-party application on their BlackBerry

 

devices. Users can open supported attachment file formats using the media

 

application on their BlackBerry devices.

 

To manage network resources in your organization's environment, you can

 

change the maximum file size of attachments that users can download to their

 

BlackBerry devices.

 

 

save sent messages

Users can configure their BlackBerry devices to save copies of messages that

 

they send from their BlackBerry devices in the sent items folder in their email

 

applications.

 

 

personal distribution lists

Users with BlackBerry Device Software version 5.0 or later can view personal

 

distribution lists in their contact lists. Users can send messages to the personal

 

distribution lists and delete personal distribution lists from their BlackBerry

 

devices.

 

 

public folders

Users with BlackBerry Device Software version 5.0 or later can view and use

 

contacts in public folders from their BlackBerry devices, and copy the contacts

 

to their contact lists. Users can only view the public folders that they have the

 

appropriate permissions for.

 

Users can specify which public folders they want to synchronize to their

 

BlackBerry devices using the BlackBerry Desktop Manager or BlackBerry Web

 

Desktop Manager. You can limit the number of public folders that users can

 

synchronize to their BlackBerry devices.

 

 

personal folders

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 5.0 or later can add, delete, move, and rename personal folders from

 

their BlackBerry devices.

 

 

follow up flag

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 5.0 or later can flag messages from their BlackBerry devices and set

 

reminder times.

 

 

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Feature and Technical Overview BlackBerry Enterprise Server components and features

Feature

Description

 

 

personal contact subfolders

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 5.0 or later can view personal contact subfolders on their BlackBerry

 

devices and change contact information.

 

Users can specify which contact subfolders that they want to synchronize to

 

their BlackBerry devices using BlackBerry Desktop Manager or BlackBerry Web

 

Desktop Manager. You can limit the number of contact subfolders that a user

 

can synchronize to their BlackBerry devices.

 

 

forwarding calendar entries

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 5.0 or later can forward meeting invitations and calendar entries from

 

their BlackBerry devices.

 

 

availability of meeting participants

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 4.5 or later can view the availability of meeting invitees on their

 

BlackBerry devices. You can turn off this feature using the BlackBerry

 

Administration Service.

 

 

remote search for email messages

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 4.5 or later can search for email messages that are located on the

 

messaging server from their BlackBerry devices. You can turn off this feature

 

using the BlackBerry Administration Service.

 

 

rich content email messages

Users with BlackBerry devices that are running BlackBerry Device Software

 

version 4.5 or later can view HTML and rich content email messages. You can

 

turn off this feature using the BlackBerry Administration Service.

 

 

Access to documents on a network from BlackBerry devices

Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can use a file browser on their BlackBerry devices to access documents that are located in a shared location such as a network drive. Users can view document information such as the file name, file type, file size, author, and date the file was last changed. Users must have access to the shared location using their network credentials, or you must configure the BlackBerry Enterprise Server to access the documents for the users.

Users can send the documents as attachments in messages or instant messages, view supported document types using the attachment viewer, download copies of the documents, or open and make changes to the documents using an appropriate third-party application on their BlackBerry devices. They can also add attachments from messages or documents that they access using the BlackBerry Browser to the network drive.

BlackBerry Collaboration Service

The BlackBerry Collaboration Service provides a connection between your organization's instant messaging server and the collaboration client on BlackBerry devices. The BlackBerry Collaboration Service integrates with existing instant messaging applications. The BlackBerry Enterprise Server supports the following collaboration clients:

BlackBerry Client for use with Microsoft Office Live Communications Server 2005

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Feature and Technical Overview

BlackBerry Enterprise Server components and features

BlackBerry Client for use with Microsoft Office Communications Server 2007

BlackBerry Client for use with Microsoft Office Communications Server 2007 R2

BlackBerry Client for use with Microsoft Lync Server 2010

BlackBerry Client for IBM Sametime

BlackBerry Client for Novell GroupWise Messenger

The BlackBerry Collaboration Service sends instant messages between your organization's instant messaging server, BlackBerry Enterprise Server, and devices using public APIs, a Research In Motion proprietary protocol, and protocols that IBM, Microsoft, and Novell specify.

Instant messaging features

Using the collaboration clients on their BlackBerry devices, users can use many of the same features that are available in the instant messaging applications on their computers.

Feature

Description

 

 

session management

You can specify the number of simultaneous instant messaging sessions that

 

the BlackBerry Collaboration Service supports. You can also specify a timeout

 

threshold, after which the BlackBerry Collaboration Service ends inactive

 

sessions automatically and permits new sessions to start.

 

You can control whether users of specific versions of the BlackBerry Client for

 

IBM Sametime or the BlackBerry Client for Novell GroupWise Messenger can

 

see an icon on their BlackBerry devices when contacts in their contact lists are

 

using the same collaboration clients. By default, the icon appears.

 

 

conversations with multiple contacts

Users can start and manage conversations with multiple instant messaging

 

contacts on their BlackBerry devices.

 

 

availability status

Users can change their availability status when they are logged in to their

 

collaboration clients. For example, users can set their availability status to away

 

or busy.

 

 

presence updates

Using the latest versions of the collaboration clients, users can set their

 

availability status to display as away if they do not use their BlackBerry devices

 

for a specified period of time.

 

 

access levels

Using the latest version of the BlackBerry Client for use with Microsoft Office

 

Communications Server 2007, users can set the access level of contacts in their

 

contact lists. Each access level consists of rules that define how contacts can

 

interact with a user through the instant messaging application. For example,

 

users can assign the Personal access level to their contacts.

 

 

contact pictures

Using the latest versions of the collaboration clients, users can add pictures to

 

the contacts in their contact lists. The pictures that users add using the

 

collaboration clients on their BlackBerry devices are not synchronized with the

 

instant messaging applications on users' computers.

 

 

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Feature and Technical Overview BlackBerry Enterprise Server components and features

Feature

Description

 

 

synchronized contact lists

The instant messaging contact lists on users' BlackBerry devices are

 

synchronized with the contact lists in their organization's instant messaging

 

application.

 

 

contact alerts

Users can request alerts when specific contacts become available.

 

 

file transfer

Using the latest version of the BlackBerry Client for IBM Sametime, users can

 

send files to contacts in their contact lists. Recipients can open supported file

 

formats on their BlackBerry devices.

 

 

link instant messaging contacts to the

Using the latest versions of the collaboration clients, users can link instant

contact list on BlackBerry devices

messaging contacts to existing contact list entries on their BlackBerry devices.

 

They can also create new contact list entries for instant messaging contacts and

 

populate them with information from their organization's messaging server.

 

 

send email messages from contact list

Using the latest versions of the collaboration clients, users can send email

 

messages to contacts directly from their contact lists.

 

 

call contacts

Using the latest versions of the collaboration clients, users can call instant

 

messaging contacts directly from their contact lists. After a user starts an instant

 

messaging conversation with a contact, the user can make a call to that contact

 

from the conversation window. Phone numbers for contacts are retrieved from

 

the messaging server or from the contact list on the BlackBerry device if the

 

user is linked to an existing contact list entry.

 

 

email conversation history

Using the latest versions of the collaboration clients, users who participate in an

 

instant messaging conversation can send the history of the conversation as an

 

email message to other participants of the conversation and to additional

 

contacts from their contact lists on their BlackBerry devices.

 

 

embedded links

Users can click phone numbers in instant messages to make calls. They can

 

also click links in instant messages to view web pages.

 

 

public groups

Using the latest version of the BlackBerry Client for IBM Sametime, users can

 

add public groups to their instant messaging contact lists.

 

 

location information

Using the latest version of the BlackBerry Client for IBM Sametime or the

 

BlackBerry Client for use with Microsoft Office Communications Server 2007,

 

users can set their current location to display in their contact information. For

 

example, users can set their current location to "In the office". This feature is

 

not available if your organization's environment uses IBM Sametime version

 

6.5.1.

 

 

announcements

Using the latest version of the BlackBerry Client for IBM Sametime or

 

BlackBerry Client for Novell GroupWise Messenger, users can send

 

announcements to groups or multiple contacts in their contact lists.

 

 

send messages to contacts who are not

Using the latest version of the BlackBerry Client for IBM Sametime, BlackBerry

included in a contact list

Client for use with Microsoft Office Live Communications Server 2005, or

 

 

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