Blackberry blackberry enterprise server User Manual

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Blackberry blackberry enterprise server User Manual

BlackBerry Enterprise Server

Version: 5.0 | Service Pack: 3

Upgrade Planning Guide

Published: 2011-03-07

SWDT577232-1300981-0307061332-001

Contents

 

1 Overview: BlackBerry Enterprise Server...........................................................................................................

3

2 Upgrading a BlackBerry Enterprise Server environment..................................................................................

4

Supported BlackBerry Enterprise Server versions that you can upgrade.........................................................

4

Deployment implications of upgrading a BlackBerry Enterprise Server environment.....................................

4

Upgrading a BlackBerry Enterprise Server and a BlackBerry Configuration Database that are configured for

 

replication.........................................................................................................................................................

5

Upgrading a BlackBerry Enterprise Server in a segmented network................................................................

6

Upgrading the BlackBerry Enterprise Server in a Wi-Fi environment...............................................................

6

Managing a mixed-version environment..........................................................................................................

7

Best practice: Preparing to upgrade the BlackBerry Enterprise Server............................................................

7

3 Upgrading BlackBerry Enterprise Server components......................................................................................

10

Replacing the BlackBerry Manager with the BlackBerry Administration Service.............................................

10

Upgrade implications for the BlackBerry Configuration Database...................................................................

10

Upgrade implications for the BlackBerry Attachment Service..........................................................................

10

Upgrade implications for the BlackBerry Collaboration Service.......................................................................

11

Upgrade implications for the BlackBerry MDS Connection Service..................................................................

11

Upgrade implications for a BlackBerry Enterprise Server connection to a remote BlackBerry MDS

 

Connection Service or BlackBerry Collaboration Service..................................................................................

12

Upgrade implications for the BlackBerry Monitoring Service...........................................................................

12

Upgrade implications for the BlackBerry Router..............................................................................................

13

Upgrade implications for the BlackBerry Web Desktop Manager....................................................................

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4 Upgrading a standalone BlackBerry Enterprise Server.....................................................................................

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5 Upgrading a BlackBerry Domain.......................................................................................................................

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Planning to upgrade the BlackBerry Domain when your organization's infrastructure is in one location.......

15

Tasks for upgrading the BlackBerry Domain when your organization's infrastructure is in one location.

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Planning to upgrade the BlackBerry Domain in phases when your organization's infrastructure is in one

 

location.............................................................................................................................................................

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Tasks for upgrading the BlackBerry Domain in phases when your organization's infrastructure is in

 

one location...............................................................................................................................................

17

Planning to upgrade the BlackBerry Domain and test the latest version during the upgrade process............

18

Tasks for upgrading the BlackBerry Domain and testing the latest version..............................................

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Planning to upgrade the BlackBerry Domain when moving to new hardware.................................................

19

Tasks for upgrading the BlackBerry Domain when moving to new hardware...........................................

20

Planning to upgrade an existing BlackBerry Domain to a new BlackBerry Domain..........................................

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Tasks for upgrading the existing BlackBerry Domain to a new BlackBerry Domain..................................

21

6

Glossary............................................................................................................................................................

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7

Provide feedback..............................................................................................................................................

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8

Legal notice.......................................................................................................................................................

25

Upgrade Planning Guide

Overview: BlackBerry Enterprise Server

Overview: BlackBerry Enterprise Server

 

1

The BlackBerry® Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry devices. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide device users with mobile access to your organization's resources.

The BlackBerry Enterprise Server supports AES and Triple DES encryption to protect and ensure the integrity of wireless data that is transmitted between the BlackBerry Enterprise Server components and devices. You can select from more than 450 IT policy rules that you can configure to control the features of the devices that are used in your organization's environment.

The BlackBerry Enterprise Server supports several optional components and configurations to meet your organization's requirements. The BlackBerry Collaboration Service integrates with supported third-party instant messaging servers to permit users to access your organization's instant messaging system from their devices using the BlackBerry instant messaging client. You can use the BlackBerry Monitoring Service to monitor and troubleshoot issues with BlackBerry Enterprise Server instances and monitor the activity of device users. You can configure the BlackBerry Enterprise Server and the BlackBerry Enterprise Server components to support high availability to enhance the consistency and reliability of your organization's environment.

You can manage the BlackBerry Enterprise Server, devices, and user accounts using the BlackBerry Administration Service, a web application that is accessible from any computer that can access the computer that hosts the BlackBerry Administration Service. You can use the BlackBerry Administration Service to manage a BlackBerry Domain, which consists of one or more BlackBerry Enterprise Server instances and remote components that use a single BlackBerry Configuration Database.

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Upgrade Planning Guide

Upgrading a BlackBerry Enterprise Server environment

Upgrading a BlackBerry Enterprise Server

 

2

environment

 

 

The latest BlackBerry® Enterprise Server version contains new features and components (for example, high availability and a new administrative client named the BlackBerry Administration Service) that impact how you can upgrade an existing BlackBerry Enterprise Server environment. To upgrade your organization's environment to the latest BlackBerry Enterprise Server verson, you must determine how you can implement the new components and features in the current BlackBerry Enterprise Server environment, what changes to the hardware and BlackBerry Enterprise Server architecture are required, and which upgrade process is most appropriate for your organization's environment.

You can consider the following information to help you determine which upgrade process you can use in your organization's environment:

whether you want to upgrade the BlackBerry Enterprise Server environment without modifying the hardware or BlackBerry Enterprise Server architecture

whether the current BlackBerry Enterprise Server environment supports the new BlackBerry Enterprise Server components and features

which changes you might want to implement in the BlackBerry Enterprise Server environment during the upgrade process

For system requirements or supported upgrade versions, see the BlackBerry Enterprise Server Upgrade Guide.

Supported BlackBerry Enterprise Server versions that you can upgrade

You can upgrade the following BlackBerry® Enterprise Server versions to the latest version:

BlackBerry Enterprise Server 5.0 or later

BlackBerry Enterprise Server 4.1 SP7

If your organization has a BlackBerry Enterprise Server version that is not listed, you must first upgrade to one of the BlackBerry Enterprise Server versions in the list above before you can upgrade to the latest version.

Deployment implications of upgrading a BlackBerry Enterprise Server environment

How you deploy a BlackBerry® Enterprise Server environment determines how you can configure the functionality that is available for each BlackBerry Enterprise Server instance and BlackBerry device user. The BlackBerry Enterprise Server architecture must include at least one BlackBerry Enterprise Server instance and one BlackBerry Configuration Database. If you install additional BlackBerry Enterprise Server instances that use the same BlackBerry Configuration Database, you deploy a BlackBerry Domain.

If you deploy more than one BlackBerry Domain in your organization's environment, the BlackBerry Enterprise Server instances in one BlackBerry Domain cannot communicate with BlackBerry Enterprise Server instances in another BlackBerry Domain. Each BlackBerry Domain must use its own administrative client.

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Upgrade Planning Guide

Upgrading a BlackBerry Enterprise Server and a BlackBerry Configuration Database that are

 

configured for replication

The following table explains the upgrade implications of each deployment type.

Deployment type

Description

 

 

standalone BlackBerry Enterprise

If you deploy a standalone BlackBerry Enterprise Server, only one BlackBerry

Server

Enterprise Server connects to the BlackBerry Configuration Database. If you

 

plan to upgrade a standalone BlackBerry Enterprise Server, you must

 

consider future growth of your organization or consolidations with other

 

organizations.

 

If you expect future growth of your organization, you should plan whether

 

you want to locate the BlackBerry Configuration Database on a computer

 

that is separate from the computer that hosts the BlackBerry Enterprise

 

Server.

 

If you expect disaster recovery or high availability of the BlackBerry

 

Enterprise Server to become more important, you should consider whether

 

to install the BlackBerry Configuration Database on a computer that is

 

separate from the computer that hosts the BlackBerry Enterprise Server

 

and whether to acquire additional hardware or virtual machine resources

 

to host a standby BlackBerry Enterprise Server instance.

BlackBerry Domain

If you deploy a BlackBerry Domain, two or more BlackBerry Enterprise

 

Server instances connect to a shared BlackBerry Configuration Database.

Before you upgrade the BlackBerry Domain, consider the following information:

upgrade options for the BlackBerry Configuration Database and whether you require new software or hardware

performance of the BlackBerry Enterprise Server instances and BlackBerry Administration Service in relation to their network proximity to the BlackBerry Configuration Database

in an environment with more than one BlackBerry Domain, limits for sharing BlackBerry Enterprise Server services and administrative flexibility

scope and size of the BlackBerry Domain

upgrade process that you want to use (for example, a phased approach, or a one-time, in-place upgrade)

UpgradingaBlackBerryEnterpriseServerandaBlackBerry Configuration Database that are configured for replication

If you configured previous BlackBerry® Enterprise Server versions for disaster recovery as documented in BlackBerry Enterprise Server Disaster Recovery Guide, you installed a BlackBerry Enterprise Server and a replicated BlackBerry Enterprise Server. When you upgrade the BlackBerry Enterprise Server instances that are configured for disaster

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Upgrade Planning Guide

Upgrading a BlackBerry Enterprise Server in a segmented network

recovery, you can upgrade the BlackBerry Enterprise Server instances and configure high availability instead. When you configure high availability, you can also configure automatic failover, which permits a standby BlackBerry Enterprise Server to take over from a primary BlackBerry Enterprise Server without intervention from an administrator.

If you configured database replication for the BlackBerry Configuration Database, you can continue to use database replication after the upgrade process completes. However, during the upgrade process, you must turn off database replication. After the upgrade process completes, you must reconfigure the replicated BlackBerry Configuration Database manually.

As an alternative to database replication, you can configure database mirroring after the upgrade process completes. If you configure database mirroring and if you configure the BlackBerry Enterprise Server instances to support database mirroring, when the principal BlackBerry Configuration Database stops responding, the BlackBerry Enterprise Server can automatically switch to the mirror BlackBerry Configuration Database without intervention from an administrator.

For more information about high availability, see the BlackBerry Enterprise Server Planning Guide.

Upgrading a BlackBerry Enterprise Server in a segmented network

If you distributed the BlackBerry® Enterprise Server components on multiple computers and configured a segmented network using firewalls as documented in Placing the BlackBerry Enterprise Solution in a segmented network, you must verify that the components can communicate with each other. You must open the new ports on the firewalls that the components in the latest BlackBerry Enterprise Server version require. For example, when you upgrade to BlackBerry Enterprise Server version 5.0, you must open the database port for the BlackBerry Attachment Service so that it can communicate with the BlackBerry Configuration Database.

In the latest BlackBerry Enterprise Server version, you must expand the segmented network architecture to include the BlackBerry Administration Service and BlackBerry Monitoring Service. To improve performance of the BlackBerry Administration Service, you can consider placing the BlackBerry Administration Service in close network proximity to the BlackBerry Configuration Database.

Upgrading the BlackBerry Enterprise Server in a Wi-Fi environment

If you upgrade the BlackBerry® Enterprise Server in a Wi-Fi® environment, the upgrade process maintains the WLAN SRP information and WLAN activation settings that you previously configured. The setup application for the latest BlackBerry Enterprise Server version does not display the same Wi-Fi dialog boxes as previous setup applications did. Instead, you can view and change the Wi-Fi settings for the BlackBerry Enterprise Server using the BlackBerry Configuration Panel.

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Upgrade Planning Guide

Managing a mixed-version environment

Managing a mixed-version environment

If your organization installed multiple BlackBerry® Enterprise Server instances in a BlackBerry Domain, you can choose to upgrade each BlackBerry Enterprise Server instance over time. If you installed the BlackBerry MDS Integration Service on any BlackBerry Enterprise Server instances in a BlackBerry Domain, you must remove the BlackBerry MDS Integration Service component from all BlackBerry Enterprise Server instances before you upgrade to the latest BlackBerry Enterprise Server version.

After you upgrade the BlackBerry Configuration Database, you must manage all BlackBerry Enterprise Server instances using the BlackBerry Administration Service version that is the same as the BlackBerry Configuration Database version. When you manage BlackBerry Enterprise Server 4.1 SP7 or later using the BlackBerry Administration Service, consider the following information:

You cannot install previous versions of the BlackBerry Enterprise Server.

You can create user accounts only after you install the latest BlackBerry Enterprise Server version and a BlackBerry Administration Service. To create user accounts, the BlackBerry Administration Service requires the BlackBerry Mail Store Service. The setup application installs the BlackBerry Mail Store Service automatically with the latest BlackBerry Enterprise Server version.

Best practice: Preparing to upgrade the BlackBerry Enterprise Server

Best practice

Description

 

 

Document the BlackBerry®

Consider documenting the following items:

Enterprise Server environment.

topology

 

• user accounts, administrator accounts, groups, and roles

 

• IT policies and application control policies

 

• software configurations and applications

 

• addresses for proxy servers, content servers, and application servers

 

email message filters

 

• email message classifications, signatures, and disclaimers

 

• settings for organizer data synchronization

 

• attachment file formats specific to your organization

 

• settings for instant messaging

 

• access restrictions to your organization's applications and web servers

 

 

Configure a test environment.

Consider building a test environment to test the latest BlackBerry Enterprise

 

Server version and upgrade process that applies to your organization's

 

environment.

Analyze your organization's

Consider the following questions:

environment to determine an

 

 

upgrade strategy. Each

 

 

 

 

 

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