Avaya PSN004443u User Manual

PSN #

PSN004443u

Original publication date: 12-Mar-15. This is Issue #02, published date: 20-Mar-15.

Severity/risk level

Medium

Urgency

When Convenient

Name of problem

B189 IP Conference Phone – Touch Screen Sensitivity and Responsiveness Issues

Products affected

B189 IP Conference Phone

Problem description

Resolution

Workaround or alternative remediation

Remarks

Backup before applying the patch

n/a

Touch screen presses on the B189 are intermittently recognized. The most common reproduction method is comparing the response when using the full finger pad vs. the finger-tip or smaller.

Example

The touch panel reports correct touch event when it is touched by fingertip.

The touch panel does not send touch event when it is touched by finger pad.

B189 Patch 1.0.1.32 - ftp://ftp.avaya.com/incoming/Up1cku9/AvayaT4APP/IPT/B189PatchesAndSoftware/1.0.1.32

B189TouchScreen/B189-IPT-H323-R1_0_1_32-012815.zip

None

 B189 Release 6.6 is planned for an April/May 2015 general availability and will replace the 1.0.1.32 patch. Customers will

be expected to upgrade B189 units to R6.6 GA when released.

 If 1.0.1.32 doesn’t resolve your B189 touch screen sensitivity and/or responsiveness issue please follow the standard

escalation process to engage Avaya.

Patch Notes

The information in this section concerns the patch, if any, recommended in the Resolution above.

Download

n/a

Patch install instructions

Service-interrupting?

n/a

Verification

n/a

Failure

n/a

Patch uninstall instructions

n/a

Security Notes

Security risks

n/a

Avaya Security Vulnerability Classification

n/a

Mitigation

n/a

The information in this section concerns the security risk, if any, represented by the topic of this PSN.

If you require further information or assistance please contact your Authorized Service Provider, or visit

support.avaya.com. There you can access more product information, chat with an Agent, or open an online

Service Request. Support is provided per your warranty or service contract terms unless otherwise specified in the

Avaya support Terms of Use.

Disclaimer: ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED “AS IS”.

AVAYA INC., ON BEHALF OF ITSELF AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER COLLECTIVELY REFERRED TO

AS “AVAYA”), DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND FURTHERMORE, AVAYA MAKES NO REPRESENTATIONS

OR WARRANTIES THAT THE STEPS RECOMMENDED WILL ELIMINATE SECURITY OR VIRUS THREATS TO CUSTOMERS’

SYSTEMS. IN NO EVENT SHALL AVAYA BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE INFORMATION OR RECOMMENDED ACTIONS PROVIDED HEREIN, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF AVAYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE INFORMATION PROVIDED HERE DOES NOT AFFECT THE SUPPORT AGREEMENTS IN PLACE FOR AVAYA PRODUCTS. SUPPORT FOR AVAYA PRODUCTS CONTINUES TO BE EXECUTED AS PER EXISTING AGREEMENTS WITH AVAYA.

All trademarks identified by ® or

All other trademarks are the property of their respective owners.

are registered trademarks or trademarks, respectively, of Avaya Inc.