Avaya 4406D+, 4424LD+, 4412D+, 4424D+ User Manual

0 (0)

4406D+, 4412D+. 4424D+, and 4424LD+ Telephones User’s Guide

Back Panels:

Programming and

Feature Codes

Displays

555-710-127 Comcode 108493370 Issue 2

January 2000

To order additional

4460D+, 4412D+, 4424D+ and 4424LD+ Telephone User’s Guides, please call 800- 457-1235

Front Panels:

Your Telephone

Call Handling

Using Features

Programming and

Feature Codes

Copyright 2000

Avaya Inc.

All Rights

Your Telephone

Line

Buttons

In this User Guide, fixed buttons on your telephone are indicated by a solid red background ( Spkr ). Buttons you label and program are represented by red letters on a white background ( CampOn ).

Line buttons are buttons used to make or receive inside or outside calls. Line buttons are labeled differently depending on how your system is configured. For example, you may have line buttons that provide you with direct access to an outside line, Pool buttons that provide you with access to an outside line after dialing an access code (usually a 9), Shared buttons that allow lines to be shared among co-workers, or Intercom buttons that provide you with access to internal dial tone.

In addition, line buttons may be labeled with an "R" (for Ring), "V" (for Voice), or "OO" (for Originate Only):

Ring Buttons - Calls you make arrive as ringing calls.

Voice Buttons - Calls you make arrive as voice-announced calls.

Originate Only - Line button can only be used to make (not receive) calls.

In this guide, LINE represents a button that is labeled with an outside line number and EXT represents a button that may be labeled with an extension number or an Intercom number.

Your Telephone

Using

 

To use the speakerphone, press Spkr .

the

 

To mute, press Mute . The Speakerphone/ Mute LED flashes

Speaker-

 

 

continuously, indicating that the call has been muted. To

phone

 

 

return to normal operation, press Mute again. The

 

 

Speaker /Mute LED returns to steady.

 

 

Use the following guidelines to get the best performance from

 

 

your speakerphone:

 

 

 

 

Place your telephone at least one foot from any wall.

 

 

 

 

 

 

 

 

Avoid placing your telephone in a partly enclosed area,

 

 

 

 

 

 

such as underneath a low shelf over your desktop.

 

 

 

 

Place your telephone as far as possible from interfering

 

 

 

 

 

 

noises, such as your PC or a fan.

 

 

 

 

Place your telephone on a hard, flat surface.

 

 

 

 

 

 

 

 

The microphone is located on the right side of the

 

 

 

 

 

 

telephone. Allow at least one inch of clearance.

 

 

 

 

Your speakerphone performs better when the volume is set

 

 

 

 

 

 

in the middle or lower range because you can more easily

 

 

break into the conversation than when the speakerphone is set

 

 

at maximum.

 

 

 

 

 

Line

 

 

 

Steady red

 

 

 

 

 

 

The line you are using or will use when you lift the

Button

 

 

 

 

 

 

handset or press Spkr .

Lights

 

 

 

Steady green

 

 

 

 

 

 

 

The line is in use, or the feature programmed onto the

 

 

 

 

line button is on.

 

 

 

 

Flashing green

 

 

 

 

An incoming call is ringing on this line button, or a call

 

 

 

 

you transferred is returning on this line button.

 

 

 

 

Fast-flashing green

 

 

 

 

You have put a call on hold on this line button.

 

 

 

 

Slow-flashing green

 

 

 

 

Someone else has put a call on hold on this line button.

 

 

 

 

 

Avaya 4406D+, 4424LD+, 4412D+, 4424D+ User Manual

Your Telephone

Tones

Dial tone (steady tone)

You can make a call.

Busy (slow repeating tone)

The phone you are calling is busy.

Fast busy (fast repeating tone)

No lines are available.

Error (alternating high-low tones)

You dialed or used a feature incorrectly.

Confirmation (double break in dial tone followed by steady tone)

You used a feature correctly.

Callback (5 short beeps)

A line or pool you selected, or an extension you called, is busy and the system is putting your call into the callback queue.

Call Waiting (1 or 2 beeps)

You have an inside call (1 beep) or an outside call (2 beeps) waiting for you.

Rings

1 long ring

Inside call.

1 short ring and 1 long ring

Outside call.

1 long ring and 3 short rings

Outside call transferred to you or a call you transferred returning to you.

1 beep each minute

Call on hold reminder tone.

Call Handling

Make a

To make an outside call:

Call

1: Press the

Line button.

 

2: Do one of the following:

 

 

 

 

 

Press

Spkr .

 

 

 

 

 

 

 

 

 

 

Lift the handset.

 

 

 

 

 

 

 

 

 

 

Use the headset.

 

 

 

 

 

 

 

 

If required, dial the dial-out code, usually 9 .

 

To make an inside call:

 

1: Press EXT .

 

2: Do one of the following:

 

 

 

 

 

Press

Spkr .

 

 

 

 

 

 

 

 

 

 

Lift the handset.

 

 

 

 

 

 

 

 

 

 

Use the headset.

 

 

 

 

 

 

3: Dial the extension.

 

 

 

 

 

 

Answer a

To answer an outside or inside call, do one of the following:

Call

 

 

Press Spkr .

 

 

 

 

 

Lift the handset.

 

 

 

 

 

 

Use the headset.

 

 

 

 

To enable Hands-Free Answer on Intercom:

 

Press a programmed HFAI button, which allows you to

 

respond to voice-signaled (not ringing) intercom calls without

 

having to lift the handset or press any buttons.

 

 

 

 

 

 

 

Call Handling

Transfer

To transfer a call using the dialpad:

a Call

1: Press

Trnsfr .

 

The system puts the call on hold and selects an EXT

 

button.

 

 

2: Dial the extension or outside number.

 

To cancel or return to the call on hold, press the button next

 

to the flashing Green Light .

 

3: Announce the call (optional).

 

4: Hang up.

 

To transfer a call using one-touch manual transfer:

 

1: Press

Trnsfr .

 

2: Press the programmed AutoDial button.

 

3: Announce the call (optional).

 

4: Hang up.

To transfer a call using one-touch auto transfers, if available:

Press the programmed AutoDial button.

Check with your System Manager to see if you have one-touch manual transfer or one-touch auto transfer.

Transfer

To transfer a call to a voice mailbox:

a Call to

1: Do one of the following:

 

 

a Voice

 

 

Press the programmed

Feature button, and press

 

 

 

 

Mailbox

5 6 .

 

 

 

 

 

Press the programmed

Direct Voice Mail button (see

 

 

 

 

 

 

"Direct Voice Mail" under "Covering Calls Features").

 

 

 

Select Direct Voice Mail from the display (DicVM or Direct

 

 

 

 

 

 

VM).

 

 

 

 

 

 

 

You cannot select features from the 4406D+ display.

 

 

2: Dial the extension number.

 

 

 

3: Hang up.

 

 

Call Handling

Place a

To place a call on hold:

 

 

Call on

1: Press the Hold

button.

 

 

Hold

2: To retrieve the call (or conference) on hold, press the line

 

 

button next to the fast-flashing

Green Light (a call you put

 

 

on hold) or the slow-flashing

Green Light (a call put on

 

 

hold at another extension).

 

 

 

 

When a call is on hold, the telephone beeps once each minute

 

 

and

appears on the display.

 

 

 

 

 

 

 

 

Make a

While connected to the first party:

Conference

1: Press Conf .

 

 

 

Call

The system puts the call on hold and selects an EXT button.

 

2: Connect with the next party.

 

 

 

 

You can connect to the next party by:

 

 

 

 

 

Dialing an outside telephone number or an extension.

 

 

 

 

 

 

 

 

 

 

Retrieving a call on hold.

 

 

 

 

 

 

 

 

 

 

 

 

Answering an incoming call.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3: Press Conf again. Calls are now conferenced.

 

Repeat Steps 1

 

3 to add up to a total of 2 outside and 2 inside

 

 

 

(not including yours) parties.

 

 

 

To drop a participant:

 

 

 

1: Press the programmed Drop

button.

 

 

 

 

 

 

 

 

 

The 4400-Series telephones do not have a fixed Drop button;

 

 

 

you must program a Drop button onto a button.

 

 

2: Press the line button of the party that you want to drop.

To put the conference on hold:

Press Hold .

To return to the conference:

Press any line button used to connect a participant.

To end the conference:

Hang up.

Using Features

Use a

To use a feature, do one of the following:

 

 

Feature

 

 

Press

Feature and then select the feature from the display

 

 

 

 

 

 

 

(not for the 4406D+ telephone).

 

 

 

 

 

 

Press

 

to move to the next screen of features.

 

 

 

Press

 

to return to the previous screen of features.

 

 

 

Press

Feature and then dial the feature code.

 

 

 

 

 

 

 

 

 

 

 

 

Press the line button programmed with the feature.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program

 

To program a

Feature

button:

 

 

 

a Feature

 

1: Label a button as "Feature."

 

 

 

Button

 

2: Press EXT .

 

 

 

 

 

 

 

3: Lift the handset.

 

 

 

 

 

 

4: Enter programming mode by pressing

#

0

0 .

 

 

5: Press the button you labeled.

 

 

 

 

 

6: Press

 

2

0 .

 

 

 

 

 

 

7: Exit programming mode by pressing

#

0

0 .

 

 

 

 

Program

 

To program features, extensions, and phone numbers:

a Feature

 

1: Label the button.

 

 

 

 

onto a

 

2: Press EXT .

 

 

 

 

 

Button

 

3: Lift the handset.

 

 

 

 

 

 

4: Press

#

0

0 .

 

 

 

 

 

 

5: Press the button you labeled.

 

 

 

 

 

6: Dial the appropriate programming code (see the following

 

 

 

pages). Dial any additional numbers (such as extensions) if

 

 

 

needed.

 

 

 

 

 

 

 

 

7: To program another button, repeat steps 1, 5, and 6; or exit by

 

 

 

pressing

#

0

0 .

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Loading...
+ 16 hidden pages