Avaya Definity Callmaster V User Manual

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CALLMASTER® V Telephone Console

User’s Guide

Contents

The CALLMASTER V Telephone Console . . . . . . . . . . . . . . .1

Headset Connections with the CALLMASTER V. . . . . . . . .2

The CALLMASTER V Recorder Interface. . . . . . . . . . . . . .3

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . .8

Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . .8

Operating Range Requirements . . . . . . . . . . . . . . . . . . . . .9

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Important Safety Warnings for Installation . . . . . . . . . . .10

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Installing the Designation Card . . . . . . . . . . . . . . . . . . .13

Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . .14

© 2000 Avaya Inc., All Rights Reserved, Printed in USA

555-233-735 Comcode 108742933 Issue 2

February 2000

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact:

Avaya Publications Center

 

 

2855 N. Franklin Road, Indianapolis, IN 46219

 

Domestic: 1 800 457-1235

International: 1 317 322-6791

 

Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699

Order:

Document No. 555-233-735

 

 

Issue 2, February 2000

 

HEARING AID COMPATIBILITY

The CALLMASTER V telephone console is Hearing Aid Compatible (HAC) when used with HAC headsets, and thus all units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent Technologies.

Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

FCC REGULATIONS

The FCC requires us to provide the following warning for Class B residential installations.

WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio and television communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antennae.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/tv technician for help.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at

1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

Disclaimer

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to 1/1/2001, which may retain their original Lucent titles.

Avaya Inc. formed as a result of Lucentís planned restructuring, designs builds and delivers voice, converged voice and data, messaging, customer relationship management, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too.

Please read carefully the helpful tips listed below and on the next page. These suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use.

!CAUTION:

This telephone is NOT for residential use. It is for business systems applications ONLY. It will NOT operate on public networks. It MUST BE connected to a DEFINITY Enterprise Communications Server.

Use in a residential environment could result in an electrical short circuit when the telephone wiring is set up to provide other applications, for example, for appliance control or power transformers. The AC power used in these applications may create a safety hazard by placing a direct short circuit across the telephone wiring.

Use

When using your telephone, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons.

Read and understand all instructions.

Follow all warnings and instructions marked on the telephone.

This telephone can be hazardous if immersed in water. To avoid the possibility of electric shock, do not use it while you are wet. If you accidentally drop the telephone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Then, call service personnel to ask about a replacement.

Avoid using the telephone during electrical storms in your immediate area. There is a risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your business, absolute protection from lightning is impossible.

If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas.

Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.

To reduce the risk of electric shock, do not disassemble this telephone. There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock when the telephone is subsequently used.

Service

1.Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

2.Unplug the telephone from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:

If liquid has been spilled into the telephone.

If the telephone has been exposed to rain or water.

If the telephone has been dropped or the housing has been damaged.

If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this warning symbol on the product, refer

!to this instructions booklet packed with the product for more information before proceeding.

Avaya Definity Callmaster V User Manual

The CALLMASTER V Telephone Console

The CALLMASTER® V telephone has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the DEFINITY® Enterprise Communications Server (ECS) and the DEFINITY® Communications System Generic 1, Generic 2, and Generic 3. This telephone is designed to be used with a headset in a 2-wire environment.

Note: Power for the CALLMASTER V telephone, including the headset, comes from the DEFINITY switch through the 2-wire DCP line.

The CALLMASTER V also has a built-in Recorder Interface which allows you to connect the telephone to a recording device so that you can record all voice interactions. For more information about this interface, see “The CALLMASTER V Recorder Interface” on page 3.

Note: The tape recorder used with the CALLMASTER V telephone must be purchased by the user; it is not provided with the telephone.

Figure 1 below shows a front view of the CALLMASTER V telephone. The features of the telephone are explained after the figure.

Note: For a rear view of the telephone, see Figure 4 on page 9.

 

 

 

 

 

 

9

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10

 

 

 

 

 

 

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Menu

Exit

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Tel #

 

 

 

 

 

 

4

Speaker

Mute

Hold

 

 

 

 

 

 

 

 

 

5

Redial

Transfer

Conf

 

 

 

6

 

Test

Ring

 

 

 

 

ABC

DEF

 

 

 

 

1

2

3

 

 

 

 

GHI

JKL

MNO

 

 

 

 

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PQRS

TUV

WXYZ

 

 

 

 

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O

#

13

 

CALLMASTER V

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Volume

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FIGURE 1 The CALLMASTER V Telephone Console, Front View

1

The following features correspond to the numbers in Figure 1.

1)

Telephone Notepad

8)

Volume control button

2)

Mute (or

) button

9)

Display

 

 

 

 

 

 

 

 

 

 

 

 

 

3)

Speaker (or

) button

10)

Softkeys

 

 

 

 

 

 

 

 

 

 

 

 

4)

Transfer/Test (or

) button

11)

Display control buttons

 

 

 

 

 

 

 

 

 

5)

Redial (or

) button

12)

Hold (or

 

) button

 

 

 

 

 

 

 

 

 

 

6)

Conf/Ring (or

) button

13)

Call appearance/feature buttons

 

 

 

 

 

(See Note immediately below)

 

 

 

 

 

 

 

 

7)

Dial pad

 

14)

Message light – labeled

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: Two feature buttons must be administered in the following ways:

One of the feature buttons must be designated as the Headset On/Off button;

The Release feature must be administered on a second feature button.

Headset Connections with the CALLMASTER V

The headset connection for the CALLMASTER V consists of a headpiece (shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown as 2).

Note: Your system manager MUST administer a Headset On/Off button on your

set. Use this button to turn your headset on and off. For instructions for using this feature button, see “Headset On/Off” in the section titled

Call-Handling Features.

1

2

3

FIGURE 2 The Headset Connected to One of the Headset Jacks (shown as 3) on the CALLMASTER V Telephone

2

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