Avaya Basic Call Management Reporting Desktop R2.4.3 Release Notes

Basic Call Management Reporting Desktop
R2.4.3 Release Notes

Basic Call Management Reporting Desktop R2.4.3 Release Notes

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License

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AVAYA WEB SITE

http://support.avaya.com/LicenseInfo/ ("GENERAL LICENSE

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REFUND OR CREDIT.
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License type(s)
Concurrent User License (CU). End User may install and use the

Software on multiple Designated Processors or one or more Servers,
so long as only the licensed number of Units are accessing and using
the Software at any given time. A "Unit" means the unit on which
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be, without limitation, an agent, port or user, an e-mail or voice mail
account in the name of a person or corporate function
(e.g., webmaster or helpdesk), or a directory entry in the
administrative database utilized by the Product that permits one user
to interface with the Software. Units may be linked to a specific,
identified Server.

CPU License (CP). End User may install and use each copy of the
Software on a number of Servers up to the number indicated by
Avaya provided that the performance capacity of the Server(s) does
not exceed the performance capacity specified for the Software. End
User may not re-install or operate the Software on Server(s) with a
larger performance capacity without Avaya's prior consent and
payment of an upgrade fee.

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rights to use certain portions of the Product ("Third Party Terms").
Information identifying Third Party Components and the Third Party
Terms that apply to them is available on the Avaya Support Web site:

http://support.avaya.com/ThirdPartyLicense/

Preventing toll fraud

"Toll fraud" is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support Web site:

http://www.avaya.com/support

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owners.

Downloading documents

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Support Web site:

Avaya support

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or to ask questions about your product. The support telephone
number is 1-800-242-2121 in the United States. For additional
support telephone numbers, see the Avaya Support Web site:

http://www.avaya.com/support

http://www.avaya.com/support

Contents

Release notes overview........................................................................................3

What's New...........................................................................................................3

Supported Communication Manager versions......................................................4

Problems fixed......................................................................................................5

BCMRD R2.4.3 (Build 318) Installation Instructions..............................................7

*Assumptions ....................................................................................................8

Reference Images.................................................................................................9

Hints and tips......................................................................................................10

To upgrade to BCMRD R2.4.3 ........................................................................10

Technical Support...............................................................................................11

Basic Call Management Reporting Desktop R2.4.3 Release Notes

Release notes overview

BCMRD R2.4.3 aims to provide an essential upgrade to the current release of BCMRD R2.4.2.
The upgrade enables BCMRD to operate with Windows Vista operating system.

The document provides important information about the Avaya Basic Call Management Reporting
Desktop (BCMRD) including issue description, enhancements and suggested solutions for
R2.4.3. It also includes scenarios with the corresponding installation instructions and assumptions
that the user must consider while installing BCMRD. This document also includes the supported
Communication Manager (CM) versions.

BCMRD R2.4.3 release includes fixes like dual/multi-core processor support made in the previous
service pack R2.4.1 and provides support to CM5.2 made in service pack R2.4.2.

It provides a description of the Database Merge Utility for upgrading the database to the latest
format, i.e, from 7 digit dial plan to 13 digit dial plan.

For more information about R2.4.1, R2.4.2 features,fixes and Database merge utility please refer
to the R2.4.1 and R2.4.2 release notes respectively on the Avaya support web site.

Note:
BCMRD R2.4 and later releases are not certified to work on a 64-bit operating system.

Please refer to the Installation guide and User guide on the Avaya support Web site,

http://www.avaya.com/support for more information on previously supported platforms,

functionality and installation instructions.

What's New

1. BCMRD R2.4.3 compatibility with Windows Vista operating system

The BCMRD R2.4.3 release supports Windows Vista operating system (Enterprise, Professional
and Business versions supported)

This includes effective localization and improved report templates for historical reports, boundary
condition checks for static entities (like Agent ID, VDN ID, etc) and improvement in schedul ed
historical download.

and also supports Windows XP and Windows Server 2003.

Use Pursuant to Company Instructions Page 3 of 11

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