Avaya B179 User Manual

Avaya B179 SIP Conference Phone

User Guide

ENGLISH

16-603918 Issue 1

March 2011

Avaya B179 SIP Conference Phone	User Guide

© 2011 Avaya Inc.

All Rights Reserved.

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While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone products or pre-installed on Hardware. “Hardware” means the standard hardware originally sold by Avaya and ultimately utilized by End User.

License types

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using

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Avaya B179 SIP Conference Phone	User Guide

the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server. CPU License (CP). End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server(s) does not exceed the performance capacity specified for the Software. End User may not re-install or operate the Software on Server(s) with a larger performance capacity without Avaya’s prior consent and payment of an upgrade fee

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Preventing toll fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company’s behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya fraud intervention

If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at [phone] for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/ support/. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: [e-mail].

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Downloading documents

For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/ support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

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Avaya B179 SIP Conference Phone	User Guide

The patented audio technology OmniSound® 2.0 provides impressive audio quality for your distance meetings. Full-duplex audio via the hypersensitive microphone and powerful speakers enables speech in both directions. This natural loudspeaker sound quality is critical for effective, collaborative meetings that keep everyone engaged and contributing.

OmniSound 2.0® is also enhanced with innovative features: noise suppression minimizes distracting background noise, wideband voice transmission provides a 7 kHz frequency range during VoIP calls, and an equalizer allows you to adjust the sound to suit the room’s acoustics.

Warning!

Do not expose the Avaya B179 to rain or moisture.

Warning!

Do not open the case on the Avaya B179.

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Avaya B179 SIP Conference Phone

Description	2
General..................................................	2
Maintenance...........................................	2
Connections............................................	2
Keypad...................................................	4
Display screen........................................	5
Navigation and selection in menus............	6
Answering and making calls	8
Answering calls.......................................	8
Answering calls on hold...........................	8
Making calls...........................................	8
Redialling...............................................	8
Calling from the phonebook......................	9
During a call	10
Adjusting the speaker volume..................	10
Placing calls on temporary hold...............	10
Ending calls...........................................	10
Secure connection..................................	10
Making multi-party calls	11
Adding another party to a call..................	11
Making conference group calls.................	11
Managing phone lines	12
Selecting account when dialling ..............	12
Switching between lines during multi-
party calls.............................................	13
Dropping a line......................................	14
Transferring calls....................................	14
Profiles	15
Using a user profile................................	15
Changing the profile name and password..16
Phonebook	17
Searching for contacts............................	17
Adding contacts.....................................	17
Editing contacts.....................................	17
Deleting contacts...................................	18
Deleting all conference groups.................	18
Displaying phonebook status...................	18
External phonebook (LDAP)	19
Search for and call a contact..................	20

User Guide

Table of contents

Conference guide	21
Making conference group calls.................	21
Displaying conference group participants. 22
Adding a conference group.....................	22
Editing a conference group.....................	22
Deleting a conference group...................	23
Deleting all conference groups................	23
Displaying conference guide status.........	23
Recording	24
Starting a recording................................	24
Mute function........................................	24
Hold.....................................................	24
Ending a recording.................................	24
Listening to a recording..........................	25
Editing the name of a recording..............	25
Deleting a recording..............................	26
Deleting all recordings...........................	26
Adjusting the recording indicator.............	26
Displaying recording feature status..........	26
Settings	27
Basic settings.......................................	27
Advanced settings.................................	29
Settings during a call.............................	30
System..................................................	31
Checking status.....................................	32
Using the web interface	34
Checking network addresses...................	34
Logging in to the Avaya B179.................	35
Managing the phonebook.......................	36
Managing the conference guide..............	39
Checking the call list..............................	41
Basic settings.......................................	42
Restarting the Avaya B179.....................	44
Checking status.....................................	45
IP, SIP, URI and IP telephony	46
Technical specifications	48

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Avaya B179 SIP Conference Phone

User Guide

Description

General

The Avaya B179 is a conference phone for IP telephony offering a host of innovative features:

•OmniSound® audio technology.

•IP telephony for flexible and affordable telephony.

•Option of using two accounts simultaneously.

•Conference feature for automatic multi-party dialling.

•Management of lines during a call (dialling new parties, creating a multi-party call, splitting a multi-party call).

•Recorder capability.

•Web interface for simple management of contacts, conference groups and settings

•Extra microphone connection for wider reception (option).

•Connection for wireless headset or PA system (option).

•Future-proof, can be upgraded with smart functions.

The Avaya B179 is a future-proof product that is constantly evolving with smart new features.

Maintenance

Clean the equipment with a soft, dry cloth. Never use liquids.

Connections

Please refer to the “Avaya B179 SIP Conference Phone - Installation and Administration Guide” (16-603915) for instructions on how to connect and register your conference phone.

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Avaya B179 SIP Conference Phone		User Guide
		Description
Speaker	Microphone Display screen Keypad	LEDs

SD memory card port

	LEDs
	Flashing blue	Incoming call
	Steady blue light	Call in progress
	Flashing red	Hold, microphone and
		speaker turned off
	Steady red light	Mute, microphone turned off
Network cable port
		Expansion micro-
		phone port

AUX port

Security lock port

Power supply port

Expansion microphone port

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Avaya B179 SIP Conference Phone		User Guide
Description
Keypad
UP ARROW	MENU	DOWN ARROW
Navigation in menus	Settings menu	Navigation in menus
Display of call list		Display of call list
C		OK
No/end/back		Yes/confirm choice
Start/stop recording
		Answer/connect new line

Increase volume

Decrease volume

Mute

HOLD	Alphanumerical buttons
	Hold down a button for 2 seconds
	to open the phonebook

During a call: Press to call a new person

Hang up/end line

CONFERENCE Automatic dialling of conference groups

One press of this button will always connect all parties to a conference call

LINE

Line selection

Writing text

Each button contains letters and characters - more than those shown on the button (see illustration below). Press the same button repeatedly to change to another character. If there are two letters under the same button that you want to enter one after the other, you need to pause slightly before entering the second letter.

Press C to delete the last character you entered.

(blank) . - 1	A B C Å Ä Á À 2	D E F É È 3
G H I 4	J K L 5	M N O Ö Ø Ñ 6
P Q R S 7	T U V Ü Ú 8	W X Y Z 9
	0

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Avaya B179 SIP Conference Phone

User Guide

Description

Display screen

On Hook

Press to display this screen.

Date

Time

Display text (can be changed)

Registered

Not registered

Account name (can be changed)

Off Hook

Press to display this screen.

Call duration

Time

Information text (see below)

Phone lines (L1–L4)

Line status (see below)

Secure connection (see page 10)

Line status:

Line free (Before account name – telephone not registered)

Line connected (Before account name – telephone registered)

Line on hold (“HOLD” displayed on the screen – all calls on hold)

Line (called party) busy

Own line put on hold by other party

Recording call

Secure connection

Information text displays one of the following:

•Number or name of each phone line

(The name will be displayed if a number is in the phone book)

•Explanation of what you should do (For example ENTER NUMBER)

•Status (For example HOLD when you place all calls on hold)

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Avaya B179 SIP Conference Phone

User Guide

Description

Line menu

Press LINE to switch to and from this menu.

Line/number/name

New line (two lines if two accounts are registered)

Option for creating or splitting conference calls

Menu

Press MENU to switch to and from a menu.

Current menu Submenu

Marked option – open by pressing OK button

Scrolling list

(indication of where the marked option is in the list or menu)

List of setting options:

Existing settings

Marked option – select by pressing OK button

List of names:

Marked name – select by pressing OK button

Navigation and selection in menus

Press MENU.

Select the option you want from the menu using the arrow buttons.

Confirm by pressing OK to select the marked option.

Cancel the setting or go back one level in the menu by pressing C.

Quit the menu by pressing MENU again.

Note that after you have made changes to a setting, you must press OK to activate the setting.

It is possible to open a menu option directly by pressing the number button that corresponds to the position of the option in the menu (e.g. 2 to open PHONE BOOK and then 3 to select EDIT CONTACT).

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Avaya B179 SIP Conference Phone

User Guide

Description

Writing style in instructions

In the instructions, MENU > SETTINGS (6) means you should:

Press MENU.

Mark the SETTINGS option using the arrow buttons and confirm by pressing OK to open the menu (or press button number 6).

Correspondingly, Phone book > Conference Guide in the web interface means you should select Menu Phone book and the Conference Guide tab.

Menu tree

1	2	3	4	5	6	7	8
PROFILES	PHONE BOOK	EXT. PHONE BOOK	CONF GUIDE	RECORDING	SETTINGS	SYSTEM	STATUS
DEFAULT	SEARCH		SEARCH	PLAYBACK	BASIC	RESTART	ACCOUNTS
	CONTACT		GROUP	FILE
PROFILE 1	ADD		ADD	RENAME	ADVANCED	REBOOT	NETWORK
	CONTACT		GROUP	FILE
PROFILE 2	EDIT		EDIT	ERASE	BASIC	FACTORY	NAT
	CONTACT		GROUP	FILE		RESET	TRAVERSAL
PROFILE 3	ERASE		ERASE	ERASE	SETTINGS		MEDIA
	CONTACT		GROUP	ALL	ACCOUNTS
PROFILE 4	ERASE		ERASE	SETTINGS			TIME
	ALL		ALL		LANGUAGE
	STATUS		STATUS	STATUS			DEVICE
					KEY TONE
					RING LEVEL
					EQUALIZER
					AUX PORT
					PA
					TIME
					FORMAT
					SCREEN
					TEXT
					DEFAULT

The simplest way to make settings and edit contacts is using a PC and the Avaya B179 web interface (see page 34).

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Avaya B179 SIP Conference Phone

User Guide

Answering and making calls

Answering calls

A ring tone is heard and the blue LEDs start flashing.

Press to answer.

The LEDs show a steady blue light.

Answering calls on hold

If a call is made to the conference phone during another call, you will hear a double tone, INCOMING CALL will be displayed on the screen and the blue LEDs start flashing.

Press to answer.

The original call will automatically be put on hold.

Press the (Conference) button to connect the calls.

Press to end the new call and HOLD to reconnect the original call. Use the line mode LINE (See page 13) to switch between the calls.

Making calls

See “MANAGING PHONE LINES” on page 12 about selecting an account before dialling.

Dial the number.

Press .

The number is called and the LEDs show a steady blue light. The duration of the call is shown on the display screen.

Or:

Press .

Dial the number and press OK to confirm.

The number is called and the LEDs show a steady blue light. The duration of the call is shown on the display screen.

Redialling

Press an arrow button.

The last number that you dialled appears on the display screen.

Use the arrow buttons to scroll through the call list.

Press .

The number you have selected is dialled.

You can delete the call list by scrolling to the end of the list and pressing OK when the question “CLEAR LIST?” appears.

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Avaya B179 SIP Conference Phone

User Guide

Answering and making calls

Calling from the phonebook

Please turn to page 17 for instructions on adding and updating contacts in the phonebook.

Press and hold down a number button for two seconds.

The phonebook appears on the display screen. The pre-programmed names appear in alphabetical order, starting with the number button’s first letter.

Use the arrow buttons to mark the name in the phonebook.

Press .

The number you have selected is dialled.

Avaya B179 also supports an external phonebook in the form of a catalog server (LDAP server). Read more on page 19.

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Avaya B179 SIP Conference Phone

User Guide

During a call

Adjusting the speaker volume

 Adjust the speaker volume using the buttons and .

Placing calls on temporary hold

Mute

Press (Mute) to turn off the microphone.

The LEDs change from blue to red. The other party cannot hear what you are saying.

Press (Mute) to reconnect the call.

Hold

Press HOLD to put the call on hold.

The LEDs change from blue to flashing red. Both the microphone and the speaker are turned off and the call is on hold.

Press HOLD to reconnect the call.

Ending calls

 End the call by pressing .

Secure connection

The Avaya B179 supports secure data connections between devices (authentication and encryption). This feature must be activated by the administrator.

You know the feature is activated if you see a closed padlock in the lower right-hand corner of the display screen when the Avaya B179 has a secure connection to the other phone. If the phone or PBX you are calling does not support secure connections, you will see an open padlock on the screen. See the illustration on page 5.

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Avaya B179 SIP Conference Phone

User Guide

Making multi-party calls

Turn to “MANAGING PHONE LINES” on the next page for instructions on putting an individual on hold during a multi-party call and other more advanced features.

Adding another party to a call

If there are free lines, new parties can be added, regardless of whether you have used the (Conference) button or if you are making a normal call.

 Press	during the call to get a new dialling tone.
Calls in progress are put on hold.

 Dial the new number.

You can also press an arrow button to use the call list or use the menu to access the phonebook.

 Press the (Conference ) button to merge all lines into a multi-party call.

Making conference group calls

See “CONFERENCE GUIDE” on page 21 to create and edit conference groups.

Press the (Conference) button.

Select the conference group you want to call and press OK to confirm.

The Avaya B179 dials all the contacts in the group.

The box in front of a person’s name fills as soon as that person answers.

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Avaya B179 SIP Conference Phone

User Guide

Managing phone lines

Selecting account when dialling

If you have more than one account registered in your Avaya B179, you can use the line mode to select the account that you want to use for the new call.

Making a new call

Press LINE.

The line menu with the name of your accounts is displayed.

Select the account you wish to use for the new call and press OK or .

Dial the number and press OK to confirm.

Adding a party

In the same way, a party can be added and an account selected for that party during a call.

Press LINE.

The line menu with the name of your accounts (NEW:Xxx) and lines that are already busy will be displayed.

Select the account you wish to use for the new call and press OK or .

Other calls are put on hold.

Dial the new number.

Press the (Conference ) button to merge all lines into a multi-party call.

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Avaya B179 SIP Conference Phone

User Guide

Managing phone lines

Switching between lines during multi-party calls

Talking privately with one individual

 Press HOLD.

All lines are put on hold.

Alternatively, you can press HOLD after opening the line menu or you can select SPLIT CONFERENCE from the line menu to put the lines on hold.

 Press LINE.

The line menu is displayed.

 Mark a party in the line menu and press OK or HOLD.

The party is reconnected to the call.

Switching to another caller

This assumes that you are talking with just one individual as described above.

Mark another party in the line menu and press HOLD.

The first party is put on hold and the other is connected to the call.

Talking to several parties

This assumes that you are talking with just one individual as described above.

Mark another party in the line menu and press OK.

Both the first and the second party are connected to the call.

Talking to all parties

Press (Conference).

All parties are connected to the call.

An alternative way to connect all lines to the call is to select MAKE CONFERENCE in the line menu.

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