Avaya 6424D+M, Definity 6408+, 6408D+, 6416D+, 6416D+M User Manual

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6408+, 6408D+, 6416D+, 6416D+M, 6424D+,

and 6424D+M Telephones

User’s Guide

Contents

6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 5

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the S o ft ke y F e ature Men u s. . . . . . . . . . . . . . . . . . 8

Other Softkey Features That May Be On Your Display. 9

Call-Han d l in g Fe a tures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 13

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Modular Interface Capabilities . . . . . . . . . . . . . . . . . . . . . 24

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 29

Installing the Designation Card. . . . . . . . . . . . . . . . . . . 30

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 32

555-230-739

Comcode 108339029

Issue 3

April 1999

Some versions of DCP display telephones are intended for export outside of the U.S. These telephones initialize with “EXPORT VERSION” on the display. Display features are not operative until after this display disappears.

If the “EXPORT VERSION” display does not disappear within a few seconds, activate the Test function by pressing the Transfer button. If this action does not remove the “EXPORT VERSION” display, contact your system administrator.

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

ORDERING INFORMATION

Call: Avaya Publications Center

US Voice:1 800 457 1235 US Fax:1 800 457 1764 non-US Voice:+1 207 866 6701 non-US Fax:+1 207 626 7269

Write: Globalware Solutions

200 Ward Hill Avenue Haverhill, MA 01835 USA

HEARING AID COMPATIBILITY

The 6400-Series telep hon es are Hearing Aid Comp ati ble (HAC), and thus all units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Avaya does not warrant that this product is immune from or will prevent unauthorized use of commoncarrier telecommu nication services or fa cilities accessed thr ough or conn ected to it. Avaya will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charge s .

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Avaya, Inc. Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too.

Please read careful ly the he lpful tip s liste d below and on the nex t page. The se suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use.

CAUTION:

This telephone is NOT for residential use. It is for business systems applications ONLY. It will NOT operate on public networks. It MUST BE connected to a DEFINITY Enterprise Communications Server. Use in a residential environment could result in an electrical short circuit when the telephone wiring is set up to provide other applications, for example, for appliance control or power transformers. T he AC power used i n these applic ati ons m ay cre ate a safety hazard by placing a direct short circuit across the telephone wiring.

Use

When using your telephone equipment, the following safety precautions should alway s be fol lowed to re duce the risk o f fire, el ectric shock, an d injury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you accidentally drop the telep hon e into wate r, do not retrieve it until you hav e first unplugged the li ne cord fr om the modula r wall jack. Then, call se rvice personnel to ask about a replacement.

• Avoid using the telephone during electrical storm s in your immediate ar ea.

There is a risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your business, absolute protection from lightning is impo ssible.

• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical contacts coul d gen erate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorr ect reassembly can cause electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone. — If the telephone has been exposed to rain or water. — If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this w arning symb ol on the pro duct, refer to this instructions booklet packed with the product for

more information before proceeding.

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

• The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerpho ne.

• The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-way speakerphone.

• The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

• The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see

Capabilities” on page 24.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone. (The 6408D+ is shown in Figure 1.)

“Modular Interface

1 2

3 4

Menu Exit Prev Next

Spkr

Mute Hold

Redial Trnsfr Conf

GHI

PQRS

1 4 7

Test Ring

ABC

2 56

TUV

FIGURE 1 The 6408D+ Telephone

DEF

MNOJKL

WXYZ

Tel #

10 11

The following features correspond to the numbers in Figure 1.

1) Mute button 8) Display — availa bl e on ly on t he 6408D+, 6416D+ an d 6416D+M, and the 6424D+ and 6424D+M

2) Speaker button 9) Soft keys

3) Transfer/Test button 10) Display control buttons

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearance/feature butt ons

6) Dial pad 13) Message light — l abe le d

7) Volume control button 14) Tray handle

Headsets

On all of the 6400 Series telephones except the 6416D+M and 6424D+M, the headset connection consists of a headpiece (shown as 1 in and modular base uni t (shown as 2 in Figure 2). In this ins tan ce , the ba se unit plugs into the Handset jack (shown as 3 in Figure 2).

Figure 2 below)

321 4*56 7

89 O#

Volume

FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series

Telephone (via a Modular Base Unit)

On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the headset. In

Figure 3, the headset is shown as 1; the Headset jack is shown

as 2. On these sets, the headset can either be connected , with an adapt er cord (shown as 3 in

Figure 3), to the Headset jack on the back of the telephone or

connected to a modular base unit which then plugs into the Headset jack.

Note: When a modular base unit is used with the Headset jack, the handset

Headset On/Off

should remain plugged into the Handset jack. The privacy of the Wh is per Pa ge announcement ca nnot be guaranteed

when telephones have modular base units other than the M10L-8400 (Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only modular base unit that should be used for the 6400 Series telephones. Note that this does NOT apply to headsets plugged into the Headset jack on the back of the 6416 D+ M and 6424D+M telepho nes tha t do no t requir e a modular base. For more information, see the instructions for the Whisper Page feature in the Voice Features secti on.

Note: If you plug the headset directly into the Headset jack, you may use a

button on the adapter cord, if so equipped, to go off-hook and on-hook, or a

button may be administered.

FIGURE 3 The Headset Connecte d to the Headset Jack on th e 6416D +M

and 6424D+M Telephones (No Modular Base Unit Required)

Headpieces

The following headpieces can be used with these telephones:

Headpieces with Modular Bases or with Adapter Cords

— Mirage® — Receiver fits over either ear. Not for noisy environments. — StarSet® — Eartip fits in ear canal. — Supra® Monaural — Adjustable headband and soft ear cushion.

— Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission

by up to 7 5 percent. — Supra Binaural — Sound in both ears. — Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and

reduces background noise transmission by up to 75 percent.

Note: For direct connection to the Headset jack on the 6416D+M and

6424D+M, use the following cord: HIC-01; Comcode: 408122950; PEC: 3124-IC/A.

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys. See Figure 4.

Display

Softkeys

NextPrevMenu Exit

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Display control buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu. The following is an example of a softkey feature menu.

Dir Drop HFAns Timer

The top line of each softkey feature menu screen shows you the status of

Conf

each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the arrow above the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can access. To use any of these features, you must press the softkey b elow the feature name or abbreviation.

Press the Next or Prev button u ntil th e featu re you want to us e appe ars on the display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry. Press the Exit button at a ny time to exit the softk ey featu re menus and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a 6400 Series telephone. However, the system manager may substitute other softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press the Menu button and then press the softkey below Drop.

Without a display: Press the button (if administered).

Drop

Conf

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another task

1. Press .

Hold

To answer a new call while active on another

1. Press .

Hold

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if the re is o nly on e call on hol d at yo ur tele phone, you can transfer the call or initiate a conference call by pressing or

Conf

without first returning to the held call.

Trnsfr

Redial

The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

Redial

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features without lifting the handset. However, in order to speak to the other party, you must use the handset. With the Group Listen feature, the handset and speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way speakerphone or a one-way, listen-only speaker. Check with your system manager to see which feature you can use on your telephone.

To use the listen-only speaker to place a call withou t lifti ng the handset or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening)

1. Press .

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary: To raise the volume , pre ss th e rig ht h al f of t he Speaker Volume c ontro l button labeled Speaker Volume control button labeled .

Spkr

; to lower the volume, press the left half of the

If you have a display, it shows the volume level: (There are eight

Spkr

volume levels.)

->>>>>> +

To turn off the speaker and return to handset

1. Pick up the handset.

To end a call (while the handset is on-hook and only the speaker is active)

1. Press .

T o ac tivate the speak er while using the handset so th at both are active a t the same time (the Group Listen feature, if administered)

1. While you are using the handset, activate the speaker by pressing

Spkr

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls without lifting your handset.

Note: Your telephone may be set for the two-way speakerphone or for the

one-way, listen-only speaker. Check with your syste m man ager to s ee which of these features you can use.

Note: Speakerphones may not operate satisfactorily in every environment

(such as in very noisy locations). In such an environment, the one-way, listen only speaker should be used.

Note: Some locations may wish to use the speakerphone for the Group

Listen feature. With this feature y ou can hear t he othe r person throu gh the handset and speakerphone, but in order to speak to the other person, you must use the handset. Ask your system manager if the Group Listen feature has been administered for your telephone.

To place or answer a call without lifting the handset, or to use the speakerphone with any feature

1. Press .

2. Place or answ er the call, or access the selected feature.

3. Adjust speakerphone volume if necessary: To raise the volume, press the right half of the Volume control button labeled control button labeled .

; to lower the volume, press the left half of the Volume

+ 23 hidden pages