Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual 2

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6408+, 6408D+, 6416D+, 6416D+M, 6424D+, and 6424D+M Telephones

User’s Guide

C o n t e nt s

6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 5

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the Softkey Feature Menus . . . . . . . . . . . . . . . . . . 8 Other Softkey Features That May Be On Your Display . 9 Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 13

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tones And Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . 25

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 32

555-230-739 Comcode 108339029 Issue 3 April 1999

Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual 2

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

The 6408+ Telephone — has eight call appearance/feature buttons with a two-way speakerphone.

The 6408D+ Telephone — has eight call appearance/feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

The 6416D+ and 6416D+M Telephones — have 16 call appearance/ feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

The 6424D+ and 6424D+M Telephones — have 24 call appearance/ feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities. For more information on this feature, see “Modular Interface Capabilities” on page 24.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone. (The 6408D+ is shown in Figure 1.)

8

 

 

 

 

 

9

1

Menu

Exit

Prev

Next

10

 

2

 

 

Tel #

 

11

 

 

 

 

 

Spkr

Mute

Hold

 

 

 

3

 

 

 

 

 

4

 

 

 

 

Redial

Trnsfr

Conf

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Test

Ring

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABC

DEF

 

 

 

 

 

 

1

 

 

 

 

5

 

2

3

 

 

 

 

 

 

 

 

GHI

JKL

MNO

12

 

 

 

 

 

 

 

4

5

6

 

 

 

 

6

PQRS TUV WXYZ

7 8 9

* O #

7

13

14

FIGURE 1 The 6408D+ Telephone

5

The following features correspond to the numbers in Figure 1.

1)

Mute button

8) Display — available only on the

 

 

6408D+, 6416D+ and 6416D+M, and

 

 

the 6424D+ and 6424D+M

2)

Speaker button

9) Softkeys

3)

Transfer/Test button

10)

Display control buttons

4)

Redial button

11) Hold button

5)

Conf/Ring button

12)

Call appearance/feature buttons

6)

Dial pad

13)

Message light — labeled

 

 

 

 

 

 

 

 

 

7)

Volume control button

14)

Tray handle

 

 

 

 

 

 

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys. See Figure 4.

Menu

Exit

Prev

Next

Display

Softkeys

Display control buttons

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu. The following is an example of a softkey feature menu.

Dir Drop HFAns Timer

8

The top line of each softkey feature menu screen shows you the status of each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the arrow above the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation.

Press the Next or Prev button until the feature you want to use appears on the display.

Note: An error tone (one beep) sounds when you have made an inappropriate softkey entry.

Press the Exit button at any time to exit the softkey feature menus and return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a 6400 Series telephone. However, the system manager may substitute other softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

To add another party to a call (for a total of six parties)

1.Press . [dial tone]

2.Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press Conf again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to

1.Press . [dial tone]

2.Press the call appearance button of the call on hold (first call).

3.Press again.

To drop the last person added to the conference call

1.With a display: Press the Menu button and then press the softkey below Drop.

Without a display: Press the Drop button (if administered).

9

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another task

1. Press Hold .

To answer a new call while active on another

1. Press Hold .

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Redial

The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press Redial .

.

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features without lifting the handset. However, in order to speak to the other party, you must use the handset. With the Group Listen feature, the handset and speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be optioned for either a two-way speakerphone or a one-way, listen-only speaker. Check with your system manager to see which feature you can use on your telephone.

To use the listen-only speaker to place a call without lifting the handset or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening)

1. Press Spkr .

2.Place a call or access the selected feature.

3.Adjust speaker volume if necessary:

To raise the volume, press the right half of the Speaker Volume control

button labeled ; to lower the volume, press the left half of the Speaker Volume control button labeled .

10

If you have a display, it shows the volume level: (There are eight volume levels.)

->>>>>> +

To turn off the speaker and return to handset

1. Pick up the handset.

To end a call (while the handset is on-hook and only the speaker is active)

1. Press .

To activate the speaker while using the handset so that both are active at the same time (the Group Listen feature, if administered)

1. While you are using the handset, activate the speaker by pressing

Spkr .

Note: If you hang up the handset within 10 seconds after pressing Spkr , the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing Spkr , the speaker will also turn off, and the call is disconnected.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls without lifting your handset.

Note: Your telephone may be set for the two-way speakerphone or for the one-way, listen-only speaker. Check with your system manager to see which of these features you can use.

Note: Speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). In such an environment, the one-way, listen only speaker should be used.

Note: Some locations may wish to use the speakerphone for the Group Listen feature. With this feature you can hear the other person through the handset and speakerphone, but in order to speak to the other person, you must use the handset. Ask your system manager if the Group Listen feature has been administered for your telephone.

To place or answer a call without lifting the handset, or to use the speakerphone with any feature

1.Press .

2.Place or answer the call, or access the selected feature.

3.Adjust speakerphone volume if necessary:

To raise the volume, press the right half of the Volume control button

labeled ; to lower the volume, press the left half of the Volume control button labeled .

11

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