Avaya 1200 User Manual

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Figure 1: Avaya 1220 IP Deskphone



Figure 2: Avaya 1230 IP Deskphone

This section describes the controls on the 1200 Series IP Deskphones. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

When a message is waiting, the red Message Waiting/Incoming Call indicator LED at the top center of the IP Deskphone flashes.

Also, if configured, this indicator glows when the ringer sounds.



Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as either line or speed dial keys (for one touch dialing). These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial.

Context-sensitivesoft keysare located below the display area. The LCD label above each key changes based on the active feature.


Press the Copy key to copy contact information from one source, such as the Address Book to a destination, such as a feature key.


When the IP Deskphone is idle, press the Services key to briefly display the software version, network address, and Ethernet address. When you navigate the menu, press theServices key to back up one level to the previous display.


Press the Quit key to close an active menu.

The state of active calls is not affected with you press the Quit key.


Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone.




Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the redial list and then dial it, save in the phonebook, delete, or check information about the call.


Press the Directory key to access your phonebook.

Use the Navigation Key Clusterto scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on page 29.


Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.


Press the Mute key to listen to the call without transmitting. Press theMute key again to return totwo-wayconversation. TheMute key applies to handsfree, handset, and headset microphones.

Note: When you enable mute, a red LED on theMute key remains lit.




Press the Handsfree key to activate thebuilt-inspeaker and microphone.

Note: The Handsfree LED indicator on theHandsfree key lights to indicate when handsfree is active.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu items or to confirm changes.

Note: TheEnter key has the same function as thecontext-sensitivesoft keysSelect andSet.


Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press theGoodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.


Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on theHeadset key lights to indicate that the headset is in use.


Press the Hold key to put an active call on hold. Press theHold fixed key to return to a call on hold.

You can have several calls in a hold state.




Press the Expand key to access the Instant Messaging Log.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or to continue to navigate the list of items.

IP Deskphone display

Your Avaya 1200 Series IP Deskphone display is divided into two display areas:

The upper display area is for information such as caller number, caller name, feature prompt string, user-entereddigits, date and time information, and telephone information.

The lower display area provides labels for the four context-sensitivesoft keys.

Cleaning the IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.


Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Context-sensitivesoft keys

Your Avaya 1200 Series IP Deskphone has four context-sensitivesoft keys beneath the LCD screen. Thecontext-sensitivesoft keys access



different features and menus depending on the state of the IP Deskphone and the menu you access.

Table 1 on page 17 lists thecontext-sensitivesoft keys that you can use to access menu items..

Table 1: Menu items accessed through context-sensitivesoft keys (Part 1 of 4)







Press the Feature soft key to activate


features on your phone. When you


press the Feature soft key, a prompt


displays, where you can enter the


code of the feature you want to


activate. Use the Feature soft key to


activate the following functions:


Call Forward


Forward on Busy


Forward No Answer


Private Call


Automatic Callback


Group Page


Voice/Auto Intercom


Direct Pickup


Pickup Any


— Call Park/Call Park to Other


Retrieve Call


Do Not Disturb


Button Programming



(Programmable keys)


Button Programming Query






Table 1: Menu items accessed through context-sensitivesoft keys (Part 2 of 4)








Account Code


Voicemail On




Relay On




Extension Login


Extension Logout


Conference Meet Me


After Call Work


Follow Me Here/Cancel


Follow Me To


Call Record




Press the Msgs context-sensitivesoft

key to access the following features:



1. Voice Mail—useto call your Voice


Mail number.


2. Missed Call Notification—useto


access your Missed Call details.




Press the Redial context-sensitive

Redial or New Call

soft key to redial the last dialed




If there is no stored redial number, the


NewCall context-sensitivesoft key


appears and has the same effect as


pressing the primary user line key


(dial prompt).






Table 1: Menu items accessed through context-sensitivesoft keys (Part 3 of 4)








When you press the More… context-


sensitive soft key, a different selection


of context-sensitivesoft keys






Press the abc context-sensitivesoft

abc or 123

key to



abc context-sensitivesoft key



must be displayed.


abc context-sensitivesoft key to



display the 123 context-sensitive



soft key on the menu list.




Press the Prefs context-sensitivesoft


key to display the Preferences menu.


The menu items include the following:



Display—useto adjust the display



settings of the LCD screen.



Audio—useto adjust tones and



volume settings.



Feature Options—useto



configure the following:



Call Ignore Action



Missed Call Notification







Table 1: Menu items accessed through context-sensitivesoft keys (Part 4 of 4)







4. Language—useto change the


interface language.


5. Misc Options—useto access the


following options:


Alpha Dialing


Search Method


Incoming Privacy


Outgoing Privacy


Hold Mode: Private




6. Network—useto access the




Server Settings


Device Settings








7. User Settings - use to modify the




Call Settings




Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitivesoft keys displayed on the idle screen appear as shown inTable 7 on page 42.