AT&T
MERLIN LEGEND™
Communications System
MLX-10D™, MLX-28D™, and MLX-20L™
Digital/ISDN Display Telephones User's Guide
Copyright © 1991 AT&T |
AT&T 555-610-122 |
All Rights Reserved |
Issue 1 |
Printed in U.S.A. |
August 1991 |
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant Ies Iimites applicable aux appareils numériques de la classe A prescribes clans Ie Règlement sur Ie brouillage radioélectrique edicté par Ie ministère des Communications du Canada.
Trademarks
MLX-10D, MLX-20L, and MLX-28D are trademarks of AT&T. MERLIN LEGEND is a trademark of AT&T.
Rings
One long
One long and one short One long and two short One long and three short
Inside call Outside call
Transfer or returning call Returning Callback call
Line Button Lights
Red
Green
Red and green Red and green
Red and flash green Red and flash green Fast flash green Slow flash green
Automatic connection Line or feature in use Line Request in use You’re on line Incoming call Returning transfer Held call (yours)
Held call (co-worker’s)
Conference Calls
1.Dial first extension or number
2.Press Conf
3.Press line button
4.Dial next extension or number
5.Announce call and press
Conf
6.Repeat steps 2-5 for each participant
7.Hang up to end conference
■ Press Drop and line button to drop single participant
■Press Hold to temporarily leave conference
■Press any participant’s line button to rejoin conference
Transfer Calls
Unannounced Transfer
1.Press Transfer
2.Press line or SA button
3.Dial extension or number
4.Press Transfer or hang up
Announced Transfer
1.Press Transfer
2.Press line or SA button
3.Dial extension or number
4.Announce call
5.Press Transfer, hang up,
or return to call on hold
One-Touch ManuaI Transfer
1.Press Auto Dial
2.Announce call
3.Press Transfer, hang up,
or return to call on hold
One-Touch Auto Transfer 1. Press Auto DiaI
Camp-On
1.Press Camp-On or press Feature and
Select
Feature Use
Display
1.Select from Menu or Feature screen
2.Follow prompts
Programmed Button
1.Program a line button for each feature (Appendix C)
2.Press programmed button
Feature Code
1. Press Feature
2. Dial code
B = Programmed button |
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C = Code |
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F = Feature |
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M = Menu |
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Account Code Entry |
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BCF |
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Alarm Clock |
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Auto Dial |
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Callback—Selective |
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BCF |
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Call Waiting-Pickup |
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C |
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Camp-On |
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BCF |
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Coverage-Off |
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■ Individual Coverage |
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■ Group Coverage |
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Do Not Disturb |
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Extension Directoy |
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Follow Me |
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FC |
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Forward |
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BC |
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Headset/ Handset Mute |
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B |
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BCF |
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Last Number Dial |
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Messaging |
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■ Cancel |
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■ Delete |
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■ Leave |
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BF |
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■ Next |
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■ Posted |
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■ Return Call |
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Feature use continued |
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Paging |
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BF |
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■ Loudspeaker |
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■ Speakerphone |
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B |
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Park |
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BF |
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Personal Directory |
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M * |
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Persona! Speed Dial |
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C |
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BF |
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Pickup |
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Privacy |
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BC |
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Recall |
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BC |
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Reminder Service |
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BC |
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Saved Number Dial |
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Signaling |
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■ Notify |
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System Directory |
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System Speed Dial |
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BC |
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Timer |
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M |
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* Also on Home screen |
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Account |
Codes |
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Name |
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Code |
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Contents
About This Book |
ix |
■ Conventions Used |
x |
■ How to Comment on This Book |
xi |
Your Disp ay Telephone |
1-1 |
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■ |
MLX-1OD |
1-2 |
■ |
MLX-28D |
1-4 |
■ |
MLX-20L |
1-6 |
■ |
The Display Area |
1-8 |
■ |
Dedicated Feature Buttons |
1-17 |
■ |
Line Buttons |
1-19 |
■ |
Line Button Lights |
1-24 |
■ Caring for Your Phone |
1-25 |
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Adjusting the Desk Stand |
1-26 |
Contents i
Contents
2 |
Making and Answering Calls |
2-1 |
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■ Making Outside Calls on Phones |
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with SA Buttons |
2-2 |
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■ Making Outside Calls on Phones |
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with ICOM Buttons |
2-3 |
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■ Making Inside Calls |
2-4 |
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■ Answering Calls |
2-6 |
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■ Tones |
2-9 |
3 |
Using and Programming Features 3-1 |
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■ Using Features |
3-4 |
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■ Programming Features |
3-5 |
4 |
Feature Finder |
4-1 |
ii Contents
Contents
5 |
Features |
5-1 |
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Account Code Entry |
5-3 |
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Alarm Clock |
5-5 |
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Auto Dial |
5-6 |
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Callback |
5-9 |
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Call Waiting |
5-13 |
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Conference |
5-15 |
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Coverage |
5-18 |
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Do Not Disturb |
5-25 |
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Extension Directory |
5-26 |
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Follow Me |
5-28 |
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Fonvard |
5-28 |
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Headset/Handset Mute |
5-32 |
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Inspect |
5-34 |
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Last Number Dial |
5-35 |
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Line Request |
5-36 |
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Messaging |
5-37 |
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Paging |
5-42 |
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Park |
5-45 |
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Personal Directory |
5-48 |
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Personalized Ring |
5-53 |
Contents iii
Contents
5 |
Features—Continued |
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Personal Speed Dial |
5-54 |
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Pickup |
5-56 |
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Privacy |
5-59 |
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Recall |
5-60 |
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Reminder Service |
5-61 |
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■ |
Ringing Options |
5-63 |
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■ |
Saved Number Dial |
5-66 |
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■ |
Signaling and Notify |
5-68 |
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■ |
System Directory |
5-71 |
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■ |
System Speed Dial |
5-73 |
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Timer |
5-75 |
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Transfer |
5-76 |
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Voice Announce |
5-83 |
A |
Programming Special Characters |
A-1 |
B |
Feature Codes |
B-1 |
iv Contents
Contents
C |
Programming Codes |
C-1 |
D |
Feature Name Display |
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Abbreviations |
D-1 |
IG |
Index/Glossary |
IG-1 |
Contents v
vi
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your telephone equipment. These precautions reduce the risk of fire, electric shock, and injury to you and damage to the equipment.
Read and understand all instructions.
Follow all warnings and instructions marked on or packed with the telephone.
Do not use the telephone near water, as in a wet basement. The telephone can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use it when you are wet. If you accidentally drop it into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Do not plug the telephone back in until it has dried thoroughly.
Do not use the telephone (other than a cordless-type telephone) during electrical storms in your immediate area. There is a remote risk of electric shock from lightning.
Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the phone.
vii
Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that the spark could ignite heavy concentrations of gas.
Never push objects of any kind into the telephone through openings or slots. Never spill liquid of any kind on the telephone.
To reduce the risk of electric shock, do not disassemble the telephone. There are no user-serviceable parts inside. Opening or removing covers may expose you to hazardous voltages, and incorrect reassembly can cause electric shock when the telephone is used.
Call your AT&T representative or authorized dealer when service or repair work is needed.
Accessories include answering machines, alerts, modems, and fax machines. To connect an accessory, you must first have a Multi-Function Module (MFM).
WARNING:
For your personal safety DO NOT install an MFM yourself.
ONLY an authorized AT&T technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electric shock, DO NOT attempt to install or remove an MFM from your MLX telephone. Opening or removing the module cover of your telephone may expose you to dangerous voltages.
SAVE THESE INSTRUCTIONS
viii
This book gives you the information you need to use your display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.
About This Book ix
About This Book
The following typographic conventions are used in this book:
■ Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals:
Press Privacy.
■ Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals:
Press Transfer.
■ Information that appears on your display is shown in a type similar to that used in the display. Information as it appears on a 2-line by 24-character display phone is shown in brackets following the information as it appears on a 7-line by 24-character display phone:
Select Ext Program [Ext Prog].
If a bracketed word is not shown, the information is the same for the 7-line and 2-line display phones.
■ Important words are shown in bold type:
Use this button to make inside and outside calls.
■ Symbols or numbers that you enter using the dialpad are shown in bold type:
Dial 760.
x About This Book
About This Book
How to Comment on This
Book
We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054.
How to Comment xi
The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones. The differences are the number of buttons available (10, 20, or 28) to make and receive calls, and the size of the display.
Your display phone is part phone, part intercom, and part computer. It has touch-tone dialing, a speakerphone, and programming capabilities.
The display shows you the number you are calling, gives you information about incoming calls, lists features for using the phone, and gives you programming instructions.
The three MLX display phones that can be used with the communications system are shown on the following pages.
Your Display Telephone 1-1
Your Display Telephone
MLX-10D
Handset |
Display Screen |
Display Buttons (8)
Button Labeling Card
Line Buttons (10)
Message Light
Dialpad
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Volume Control |
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Dedicated Feature Buttons (8) |
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User Cards and Tray |
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1-2 MLX-10D
Your Display Telephone
Button labeling card
Cards you can label with the line or feature assigned to each line button
Dedicated feature buttons
The 8 imprinted buttons for the features used most often
Desk stand (not shown)
A support that adjusts to two heights and can be removed for wall mounting
Dialpad
The numbered buttons, and the asterisk ( ) and pound sign ( # )
Display buttons
The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens
Display screen
A 2-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone
Handset
The hand-held part of the phone that you pick up, talk into, and listen from
Line buttons
The 10 buttons with red and green lights used to make and receive calls, You can program any unlabeled buttons for feature use.
Message light
A light that goes on when a co-worker or system operator leaves a message-on your display or when you have a voice-mail message or a fax
User cards and tray
Instructions for feature use and directory information in a sliding tray under the phone
Volume control
A button for controlling the volume of the speaker, handset, and ringer
MLX-10D 1-3
Your Display Telephone
MLX-28D
Handset |
Display Screen |
Display Buttons (8)
Button Labeling Cards
Line Buttons (28)
Message Light
Dialpad
Volume Control
Dedicated Feature Buttons (8)
User Cards and Tray
1-4 MLX-28D
Your Display Telephone
Button labeling cards
Cards you can label with the line or feature assigned to each line button
Dedicated feature buttons
The 8 imprinted buttons for the features used most often
Desk stand (not shown)
A support that adjusts to two heights
Dialpad
The numbered buttons, asterisk ( ), and pound sign ( # )
Display buttons
The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens
Display screen
A 2-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone
Handset
The hand-held part of the phone that you pick up, talk into, and listen from
Line buttons
The 28 buttons with red and green lights used to make and receive calls. You can program any unlabeled buttons for feature use.
Message light
A light that goes on when a co-worker or system operator leaves a message on your display or when you have a voice-mail message or a fax
User cards and tray
Instructions for feature use and directory information in a sliding tray under the phone
Volume control
A button for controlling the volume of the speaker, handset, and ringer
MLX-28D 1-5
Your Display Telephone
MLX-20L
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Display Buttons |
Handset |
Display Screen |
Button Labeling Cards
Line Buttons (20)
Message Light
Diaipad
Volume Control
Dedicated Feature Buttons (8)
User Cards and Tray
1-6 MLX-20L
Your Display Telephone
Button labeling cards
Cards you can label with the line or feature assigned to each line button
Contrast control (not shown)
A sliding switch on the top of the phone used to brighten and dim the display
Dedicated feature buttons
The 8 imprinted buttons for the features used most often
Desk stand (not shown)
A support that adjusts to two heights
Dialpad
The numbered buttons, asterisk ( ), and pound sign ( # )
Display buttons
The Home, Menu, More, and Inspect buttons that control the display screens, and the unlabeled buttons that activate features shown on the screens
Display screen
A 7-line by 24-character screen where you view call information, phone directories, and instructions for using features and programming the phone
Handset
The hand-held part of the phone that you pick up, talk into, and listen from
Line buttons
The 20 buttons with red and green lights used to make and receive calls. You can program any unlabeled buttons for feature use.
Message light
A light that goes on when a co-worker or system operator leaves a message on your display or when you have a voice-mail message or a fax
User cards and tray
Instructions for feature use and directory information in a sliding tray under the phone
Volume control
A button for controlling the volume of the speaker, handset, and ringer
MLX-20L 1-7
Your Display Telephone
The display on your phone makes it easy to handle calls and use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locate features you want to use or program. The more you use it, the more uses you will find for it.
If you have an MLX-20L phone, you have the large (7-line by 24-character) display. If you have an MLX-10D or MLX-28D phone, you have the small (2-line by 24-character) display.
You can use features from the display by pressing the Feature button or the Menu button and selecting a feature from the display. You can also program features from the display by pressing the Menu button and then selecting Ext Program [Prog]. The display leads you step-by-step
through programming procedures and shows the feature you have chosen.
Feature names are spelled out on large displays but shortened on small displays. In this book, the large display feature name is shown first, followed immediately by the abbreviated, small display version in brackets. For example,
Alarm Clock [AIClk] or Auto Dial[AutoD]. If a bracketed word is not shown, the information is the same for small and large displays.
1-8 The Display Area
Your Display Telephone
A list of feature names and their abbreviations is in Appendix D.
The display has labeled and unlabeled buttons next to or below it. The labeled buttons— Home, Menu, Inspct, and More— are used to move among the display screens. The unlabeled buttons are used to access and activate features. The functions of the unlabeled buttons change when the screens change.
To select a feature or option that appears on a screen, press the unlabeled button that is next to it on the large display or underneath it on the small display. If there is more information than can be displayed on one screen, the > symbol is displayed. Press More, and the additional information is displayed.
Home Screen
The Home screen is your display’s “home base.” This is the screen you always see unless you select another screen or you are doing a special activity such as programming your phone. Press the Home button whenever you want to return to the Home screen.
The information on the Home screen changes according to
how you’re using the phone—making a call, |
answering a call, |
or using a feature—or if you’re not using the |
phone at all. |
The Display Area 1-9
Your Display Telephone
7-Line Display Home Screen and Display Buttons
1
2
3
4
5
6
7
2-Line Display Home Screen and Display Buttons
Line 1 (Top Line)
The top line gives calling information:
■ When you’re not on the phone, the top line of the Home screen is blank. However, if you’re using a Posted Message to let co-workers know where you are when you don’t answer the phone, the message you’ve selected appears as a reminder, as in the examples shown above.
■When you use a feature during a call, the Home screen prompts you to enter information, such as an extension number or an account code.
1-10 The Display Area
Your Display Telephone
■When you receive a call, the top line shows the type of call—for example, if the call is an inside, outside, forwarded, or transferred call. The name and extension of the caller appears for inside calls. For outside calls, the display shows the line the call came in on and, if your company subscribes to AT&T INFO2 automatic number identification (ANI) service, the caller’s number. Press More to find out who is transferring a call to you.
Note: The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.
■When you make a call, the top line shows the numbers as you dial. On inside calls, if your system is programmed to display names, the name of the person you are calling also appears.
Line 2
The second line shows the date and time and, when activated, the alarm clock (a bell) and a minute and second timer. The second line also reminds you of waiting calls and calls on hold, and displays information when you use a feature, confirming that you used it correctly.
Lines 3 through 7 (7-Line Display Only)
Lines 3 through 7 appear on the large display only and are reserved for entries in your Personal Directory, a feature on the MLX-20L that stores, shows, and dials up to 50 numbers.
The Display Area 1-11
Your Display Telephone
Menu Screen
The Menu screen lists features and functions you can use by pressing the button that corresponds to the feature or function shown on your display. You do not need to program these features. The Menu screen is also used to enter programming codes for features you do need to program.
7-Line Display Menu Screen and Display Buttons
2-Line Display Menu Screen and Display Buttons
Press More to see the next screen.
1-12 The Display Area
I
Your Display Telephone
To adjust the brightness (contrast) of a 7-line display, use the Contrast control on the top of the phone. To adjust the brightness of a 2-line display, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast, and press Home to return to the home screen.
Inspect Screen
The Inspect screen gives you information about active, incoming, and held calls. Pressing lnspct and then the line button for the call you want to inspect shows the name or extension number of an inside caller or indicates if it is an outside call.
Also, when you press Inspct and then a programmed line button, line 1 of the display shows what feature is programmed onto the button, as shown below. When you are finished, press Home to return to the Home screen. For more information, see Inspect in Chapter 5.
The Display Area 1-13
Your Display Telephone
7-Line Display Inspect Screen and Display Buttons
1
2
3
4
5
6
7
2-Line Display Inspect Screen and Display Buttons
1-14 The Display Area
Your Display Telephone
Feature Screen
The Feature screen gives you quick access to features you use often, without having to program them. When you press Feature (located near the red Hold button), feature names appear on the screen next to or above the unlabeled display buttons.
The feature names on the screen change according to how you are using your phone at the moment. For example, if you dial an extension and hear a busy signal, and then press Feature, the screen offers a choice of features for leaving messages or having your phone ring when the extension is available.
Or when you lift the handset and select a line button to make an inside call and then press Feature, the screen lists features related to making, answering, or handling inside calls
as shown next.
The Display Area 1-15