Size:
2.58 Mb
Download

 

 

 

Solving Printing Problems

Table 5.2 Printer operation problems

 

 

 

 

Problem

 

 

Action

 

 

 

 

A printed page does not

 

1.

Make certain that the software application you are using to create your

look as expected.

 

 

print job is configured properly. Refer to your software documentation.

 

 

2.

Make sure the correct driver is being used.

 

 

3.

Send a file containing PCL or PostScript commands to the printer.

 

 

-

If your page prints as it should, your printer and interface are functioning

 

 

 

properly.

 

 

-

If your information prints correctly but doesn't look right, you may have:

 

 

 

- An error in your command sequence/operator.

 

 

 

- A missing downloaded font.

 

 

 

- A mismatched printer option against your host formatting.

 

 

-

Command errors may be identified by looking at your input file. You can

 

 

 

determine which fonts are in the system by printing a PCL or PS Font List.

 

 

 

You can verify your data setup by printing a Configuration Sheet and

 

 

 

checking your printer setup.

 

 

 

The requested font for

 

Print a PCL Font List, or PostScript Font List if the job is PostScript.

the job does not print.

 

• If fonts print on the Font List, your print job may need correcting.

 

 

 

 

• If fonts do not print on the Font List, reload the fonts and print another PCL

 

 

or PostScript Font List.

 

 

 

 

 

 

 

Table 5.2 Page 2 of 4

 

 

 

 

Chapter 5: Troubleshooting 5-27

Solving Printing Problems

Table 5.2 Printer operation problems

Problem

 

 

Action

 

 

 

 

PostScript commands

 

1.

Make certain that the software application you are using to create your job

are printed instead of

 

 

is configured properly. Refer to your software documentation.

the PostScript job.

 

2.

The job sent to the printer might have included an incorrect header, and

 

 

 

therefore not have indicated that a PostScript job was being sent.

 

 

-

Check your software to make sure the PostScript header file is being sent

 

 

 

to the printer.

 

 

3.

Set the Print PS Errors item in the System Menu to On andre-sendthe job.

 

 

-

If an error page prints, there is a problem in the PostScript coding. Correct

 

 

 

the coding problem and re-sendthe job. Asking for features not available

 

 

 

can cause a configuration error.

 

 

-

If the job still does not print and an error page was not printed, the job

 

 

 

may require additional memory.

 

 

 

 

 

 

 

Table 5.2 Page 3 of 4

 

 

 

 

5-28User Guide

Solving Printing Problems

Table 5.2 Printer operation problems

Problem

 

Action

 

 

 

A PostScript or PCL job

 

For a PostScript job, do the following.

fails to print.

 

• Check that you are using a PostScript or PCL printer driver.

 

 

 

 

• For a PostScript job, set the Print PS Errors item in the System Menu to On

 

 

and re-sendthe job.

 

 

• If an error page prints, there is a problem in the PostScript coding. Correct

 

 

the coding problem and re-sendthe job. Asking for features not available can

 

 

cause a configuration error.

 

 

• If the job still does not print and an error page was not printed, the job may

 

 

require additional memory.

 

 

For a PCL job, do the following:

 

 

• Check the output for PCL errors.

 

 

• If there is a problem in the PCL coding, correct the coding problem and

 

 

re-sendthe job.

 

 

• If there is no error message, re-sendthe job.

 

 

• If the error message says “out of memory”, the job may require additional

 

 

memory. Contact your dealer for ordering more printer memory.

 

 

 

 

 

Table 5.2 Page 4 of 4

 

 

 

Chapter 5: Troubleshooting 5-29

Solving Print Quality Problems

Solving Print Quality Problems

Table 5.3 lists common print quality problems, the possible cause, and recommended actions.

The cases listed in Table 5.3 are probable causes only, and may not represent all of the possible cases that may occur under actual operating conditions. If you experience a problem that does not seem to fall under any of the cases listed in this table, or if you are concerned about any other aspect of printer operation, contact your dealer.

Table 5.3 Print quality problems

Problem

 

Possible Cause(s)

 

Corrective Action(s)

 

 

 

 

 

 

 

Light/faint prints

 

Draft Mode.

 

Turn off Draft Mode.

Overall image is lighter

 

 

 

 

 

Toner level low/empty.

 

Remove the Laser Print Cartridge carefully

than normal.

 

 

 

and vigorously shake it several times, then

 

 

 

 

 

 

re-installit. (This may help redistribute the

 

 

 

 

 

 

 

 

 

 

 

 

remaining toner before having to replace

 

 

 

 

 

 

the cartridge.) Refer to “Replacing the Laser

 

 

 

 

 

 

Print Cartridge” (page 4-3).

 

 

 

 

 

 

 

 

 

 

 

Damp paper stock.

 

Replace paper stock.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 5.3 Page 1 of 8

5-30User Guide

 

 

 

 

 

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

 

 

 

 

 

 

 

 

Problem

Possible Cause(s)

 

Corrective Action(s)

 

 

 

 

 

 

Blank Prints

If just installed, the Laser Print

 

Remove the tape insert.

Entire printed page is

Cartridge insert (tape) may still

 

 

be in place.

 

 

blank with no visible

 

 

 

 

 

print.

Multiple sheets are being fed

 

Remove the paper from the paper tray and

 

 

 

from the paper tray at the same

 

fan it. Ensure that paper is correctly loaded

 

 

 

 

 

 

 

time.

 

in the tray with edges under metal corners.

 

 

 

 

 

 

 

 

 

No printable data received from

 

Print a Test Print. If the Test Print is normal,

 

 

 

computer.

 

check the following:

 

 

 

 

 

• Interface cable between computer and

 

 

 

 

 

printer

 

 

 

 

 

• Printer set up and application software

 

 

 

 

 

• If the Test Print is blank, contact your

 

 

 

 

 

Customer Support Center.

 

 

 

 

 

 

 

 

 

Defective Laser Print Cartridge or

 

Replace the Laser Print Cartridge.

 

 

 

low on toner.

 

 

 

 

 

 

 

 

Black prints

Defective Laser Print Cartridge, or

 

Replace the Laser Print Cartridge.

The page is entirely

the cartridge is at its end of life.

 

 

 

 

 

black.

Printer power supply has failed.

 

Contact your Customer Support Center.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 5.3 Page 2 of 8

Chapter 5: Troubleshooting 5-31

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

Problem

 

Possible Cause(s)

 

Corrective Action(s)

 

 

 

 

 

 

 

Spot deletions

 

Damp paper stock.

 

Replace the paper stock.

Areas of the print are

 

 

 

 

 

Defective Laser Print Cartridge, or

 

Replace the Laser Print Cartridge.

extremely light or

 

the cartridge is at its end of life.

 

 

missing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical line

 

Laser Print Cartridge not installed

 

Remove then re-installthe Laser Print

deletions

 

correctly.

 

Cartridge.

Localized print deletions

 

 

 

 

 

Defective Laser Print Cartridge, or

 

Replace the Laser Print Cartridge.

forming narrow lines

 

the cartridge is at its end of life.

 

 

running in the direction

 

 

 

 

of paper movement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 5.3 Page 3 of 8

 

 

 

 

 

 

 

5-32User Guide

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

 

Problem

Possible Cause(s)

Corrective Action(s)

 

 

 

 

 

 

 

 

Horizontal line

Defective paper stock, creases,

Replace the paper stock.

 

deletions

folds, etc.

 

 

Localized print deletions

 

 

 

appearing as bands

 

 

 

running across the page

 

 

 

perpendicular to the

 

 

 

direction of paper

 

 

 

movement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical dark streaks

Defective Laser Print Cartridge, or

Replace the Laser Print Cartridge.

Black lines running

the cartridge is at its end of life.

 

 

 

across the print parallel

Defective Fuser.

Replace the Fuser.

to the direction of paper

 

Contact your Customer Support Center for

movement.

 

 

ordering information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Refer to “Installing the Maintenance Kit”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(page 4-9) for removal and installation

 

 

 

 

 

 

 

 

 

instructions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 5.3 Page 4 of 8

Chapter 5: Troubleshooting 5-33

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

Problem

Possible Cause(s)

Corrective Action(s)

 

 

 

 

 

 

Repetitive horizontal

Contaminated paper path.

Print several blank sheets of paper to

dark streaks

 

remove any toner accumulations.

Black lines running

 

 

Defective Laser Print Cartridge, or

Replace the Laser Print Cartridge.

across the page

the cartridge is at its end of life.

 

perpendicular to the

 

 

direction of paper

 

 

movement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dark spots/marks

Defective Laser Print Cartridge.

Replace the Laser Print Cartridge.

 

 

 

 

 

 

 

 

Table 5.3 Page 5 of 8

5-34User Guide

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

Problem

Possible Cause(s)

Corrective Action(s)

Unfused or partially

Damp paper stock.

Replace paper stock.

fused image

Heavy or unusual paper stock.

Use only approved paper/media.Refer to

The printed image is not

 

the User Guide.

fully fused to the paper

Defective Fuser.

Replace the Fuser. Contact your Customer

and easily rubs off.

 

 

Support Center for information. See

 

 

“Installing the Maintenance Kit” (page 4-9)

 

 

for removal and installation instructions.

Wrinkled prints

Poor paper condition.

Inspect/replace the paper stock.

Prints are wrinkled,

 

 

Paper is damp.

Replace paper stock.

creased, or torn.

 

 

Fuser is at its end of life

Replace the Fuser. Contact your Customer

 

 

 

Support Center for information. See

 

 

“Installing the Maintenance Kit” (page 4-9)

 

 

for removal and installation instructions.

 

 

 

Table 5.3 Page 6 of 8

Chapter 5: Troubleshooting 5-35

Solving Print Quality Problems

Table 5.3 Print quality problems (continued)

Problem

Possible Cause(s)

Corrective Action(s)

Blurred prints

Poor paper condition.

Inspect/replace the paper stock.

Image is blurred at the

Paper is damp.

Replace the paper stock.

edges.

 

 

Random deletions

Poor paper condition.

Inspect/replace the paper stock.

Random light areas and

Paper is damp.

Replace the paper stock.

deletions.

 

 

 

 

Table 5.3 Page 7 of 8

5-36User Guide