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Paper Jams

BIf the paper is jammed in the Fuser area, remove it carefully without touching the Fuser. If it becomes difficult to pull out the paper, locate the green knob— at the same time, press it in and turn it until the paper is adequately out and easy to pull.

Never touch the heater area (where a label indicating high temperature is located).

CIf the paper jammed in Area A is below the Fuser, remove it by gently pulling it away from the printer.

4

Close Door A, then close the Duplex Module.

If the Control Panel message indicates an Area B jam, see “Clearing Area B” (page 5-18).

Chapter 5: Troubleshooting 5-17

Paper Jams

Clearing Area B

Follow the procedure below to clear a paper jam from

 

Area B of the printer when the Control Panel display reads

 

Clear Area B.

 

1 Open Door B and remove any jammed paper.

 

For easier access to Door B, you can fold up the

 

50 Sheet Bypass Feeder (shown at left) or pull out

 

the Envelope Feeder (if installed).

 

2 Close Door B by pressing it in the middle.

 

If the Control Panel message indicates an Area C

 

jam, continue to the section “Clearing Area C”

 

below.

Clearing Area C

Follow the procedure below to clear a paper jam from

 

Area C of the 2,500 Sheet Feeder when the Control Panel

 

display reads Clear Area C.

1

2

Open Door C and remove any jammed paper.

Close Door C by pressing it in the middle.

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Paper Jams

Clearing Area D Follow the procedure below to clear a paper jam from Area D (Mailbox/Collator) when the Control Panel

display reads Clear Area D.

1

2

3

Open Door D.

Remove any jammed paper.

Close Door D.

Chapter 5: Troubleshooting 5-19

Paper Jams

Clearing Area E

Follow the procedure below when the Control Panel

 

display reads: Paper Jam Clear Area E.

 

1 Lift the plastic roll cover under the paper transport, using

 

the tab as indicated. Remove any paper under the roll

 

cover. Release the roll cover when you have removed the

 

paper.

Clearing Area F Follow the procedure below when the Control Panel display reads:Paper Jam Clear Area F.

1 Raise the cover of the Bypass Transport and remove any jammed paper.

2 Lower the cover of the transport when you are finished.

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Paper Jams

Clearing Area G Follow the procedure below when the Control Panel display reads:Paper Jam Clear Area G.

1

2

Raise the cover of the Door G and remove any jammed paper.

Close Door G when you are finished.

Clearing Area H Follow the procedure below when the Control Panel display reads:Paper Jam Clear Area H.

1

2

Raise the assembly at Area H and remove any jammed paper.

Close Door H when you are finished.

Chapter 5: Troubleshooting 5-21

Paper Jams

Clearing Tray 5

Follow the procedure below to clear a paper jam from Tray 5 of the 2,500 Sheet Feeder when the Control Panel display reads Reset Tray 5.

1 Open Door C and remove any jammed paper. Then close Door C.

2 Open and remove Tray 3 by lifting the tray from the front. Carefully pull out any jammed paper. Reseat the paper, then replace and close Tray 3.

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Paper Jams

3 Open Trays 4 and 5. Carefully remove any jammed paper. Reseat the paper in the trays.

4 Lift the Tray 5 transport and carefully remove any jammed paper, then close Trays 4 and 5.

Chapter 5: Troubleshooting 5-23

Paper Jams

Clearing the Duplex

Module

Follow the procedure below to clear a paper jam from the Duplex Module when the Control Panel display reads

Clear Duplx Unit.

1

2

Open the Duplex Module.

Open the inside cover of the Duplex Module.

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Paper Jams

3 Remove any jammed paper in the direction of the arrow.

4 Close the inside cover of the Duplex Module, then close the Duplex Module.

Chapter 5: Troubleshooting 5-25

Solving Printing Problems

Solving Printing Problems

 

 

 

Consult Table 5.2 for corrective actions when the printer

 

 

 

will not print or when the printed output is not what you

 

 

 

expect.

Table 5.2 Printer operation problems

 

 

 

 

Problem

 

 

Action

 

 

 

 

The printer will not print

 

1.

Check with your network administrator to see that the printer is powered

at all, or a file sent from

 

 

up, connected to the network and that the network is operational.

the client/server will not

 

2.

Check Control Panel messages for “Paper Jam,” “Close Cover”, etc.

print.

 

3.

If the port (parallel or network) the printer is connected to is disabled,

 

 

 

 

 

enable it. Check the Configuration Sheet for the port you are using to see if

 

 

 

the Port Enable item in the appropriate Interface Menu is set to On. If it is

 

 

 

set to Off, set it toOn and try again.

 

 

4.

If the printer has printed recently, do the following:

 

 

-

Attempt to print a Configuration Sheet. If it does not print, contact your

 

 

 

Customer Support Center.

 

 

-

If the Configuration Sheet prints, check to see that the printer is configured

 

 

 

properly.

 

 

-

If the printer is configured properly, check the Configuration Sheet to

 

 

 

confirm that the correct PDL is enabled for the port or protocol you are

 

 

 

using.

 

 

-

If the correct PDL is enabled and the printer continues not to print, contact

 

 

 

your Customer Support Center.

 

 

 

 

 

 

 

Table 5.2 Page 1 of 4

 

 

 

 

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