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Replacing the Laser Print Cartridge

9

10

Close the front cover and Door A.

When closing Door A, follow the instruction label on the door for the correct location at which to push the door closed

Close the Duplex Module.

Chapter 4: Maintaining the Printer 4-9

Replacing the Maintenance Kit

Replacing the Maintenance Kit

The Maintenance Kit includes these items:

Fuser Cartridge

Bias Transfer Roll (BTR)

15 feedrolls (three for each paper input tray)

The Fuser Cartridge, feedrolls and BTR have expected useful lives of 300,000 impressions. Printing can continue beyond this point. However, to ensure optimum print quality the Maintenance Kit should be replaced as soon as possible after 300,000 impressions from the previous kit installation.

These are complex tasks that are not routinely performed. They are described in the instructions packed with the replacement Maintenance Kit. They are also described in Chapter 4 of the System Administrator Guide on your ProductCD-ROM.

4-10User Guide

Adding Staples to the Finisher

Adding Staples to the Finisher

The printer will pause during a stapling job when the staple cartridge in the optional Finisher is empty. Follow these steps to place a new staple cartridge into the Finisher.

1

Open the access door on the side of the Finisher.

Staple replacement and jam clearance instructions are also displayed on the panel behind the access door.

2 Place one hand under the cartridge. Use your other hand to release the cartridge from the Finisher by pushing down on the latch as shown.

3 Remove the empty cardboard from the cartridge by pressing the clear plastic tab on the top rear of the cartridge as the hand on the right is doing in the figure.

Chapter 4: Maintaining the Printer 4-11

Adding Staples to the Finisher

4 Slide a new set of staples into the cartridge and pull the tab to release the packaging.

Make sure the arrows on the package of staples face up.

5 Slide the full Staple Cartridge into the Finisher until it snaps into place.

6 Close the access door. Stapling can now continue.

4-12User Guide

Troubleshooting

Before You Begin Troubleshooting ......................................

5-3

Hardware .......................................................................

5-4

Software ........................................................................

5-4

Trays and Covers ............................................................

5-4

Consumables .................................................................

5-4

Error Messages ..................................................................

5-5

Paper Jams ........................................................................

5-6

What Causes a Paper Jam? .............................................

5-6

Clearing Paper Jams .......................................................

5-6

Clearing Area A (Without Duplex Module) ....................

5-14

Clearing Area A (With Duplex Module) .........................

5-16

Clearing Area B ............................................................

5-18

Clearing Area C ............................................................

5-18

Clearing Area D ............................................................

5-19

Clearing Area E ............................................................

5-20

Clearing Area F .............................................................

5-20

Clearing Area G ............................................................

5-21

Clearing Area H ............................................................

5-21

Clearing Tray 5 ............................................................

5-22

Clearing the Duplex Module .........................................

5-24

Chapter 5: Troubleshooting 5-1

Troubleshooting

Solving Printing Problems ................................................

5-26

Solving Print Quality Problems .........................................

5-30

Additional Sources of Troubleshooting Assistance .............

5-38

5-2User Guide

Before You Begin Troubleshooting

Before You Begin

Troubleshooting

If it becomes necessary for you to take corrective actions, note the following safety tips and then begin your troubleshooting by checking for possible hardware, software, and printer maintenance problems.

Do not use tools or sharp objects to clear paper jams since this may damage the printer. Do not touch the surface of the Print Drum. Touching the drum may damage it.

Avoid contact with the printer’s fuser area, which may be very hot.

Be sure to observe the safety guidelines and recommendations provided in the Safety Notes.

Chapter 5: Troubleshooting 5-3

Before You Begin Troubleshooting

Hardware

Software

Trays and Covers

Consumables

If your printer is not operating properly, make sure that the following hardware and software issues have been considered:

Is the printer plugged in?

Is the printer switched on?

Is the correct printer driver installed and selected for your printer configuration?

An improperly seated tray or an open cover will prevent printing. You can avoid these problems by regularly taking the following precautions:

Insert media trays properly and securely.

Keep covers securely closed.

An empty laser print cartridge or expended maintenance item will degrade or prevent printing.

Keep consumables and maintenance items in supply.

Add or replace when prompted by the printer.

Specific instructions for replacing each consumable and maintenance item are included with the individual replacement packages.

5-4User Guide

Error Messages

Error Messages

Your printer displays messages on the Control Panel when operator intervention is required. There are two types of messages that require attention:

Printer fault messages are those that relate to printer shutdown, such as a paper jam. Action must be taken to resolve the fault.

Attention messages do not result in printer shutdown, but warn of action that should be taken to avert a shutdown.

The two line display of the Control Panel provides information about the condition of the printer and the suggested or required course of action. Messages about paper jams are described in the next section. For a complete listing of all Control Panel messages, along with detailed descriptions and instructions, refer to Chapter 5 of the System Administrator Guide on the printer’sCD-ROM.

Chapter 5: Troubleshooting 5-5

Paper Jams

Paper Jams

What Causes a Paper

Jam?

Clearing Paper Jams

Your printer has been designed to provide reliable, trouble-freeoperation. However, you may experience an occasional paper jam.

When the printer detects a misfeed or a paper jam, the printing process is halted and a Control Panel message is displayed.

After the paper jam has been cleared, the printer will resume operation to complete the print job. The pages in the print engine will be reprinted when the jam is cleared and printing resumes.

Paper jams occur most often when:

The paper stock does not meet specification. See

Chapter 2: Loading Print Media.

The paper stock is in poor condition.

The printer needs cleaning.

Printer parts are worn and need to be replaced.

Table 5.1 lists the types of paper jams that may occur. If you see a Control Panel message that indicates a paper jam, find the message in theleft-handcolumn and perform the accompanying steps to clear the paper jam.

Be careful not to touch any of the components inside the printer when removing jammed paper. They may be very hot.

5-6User Guide