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K Service Source
PowerBook 3400c/
PowerBook G3
PowerBook 3400c/180, 3400c/200, and
PowerBook G3
K Service Source
Hot Issues
PowerBook 3400/G3
Hot Issues |
Overview - 1 |
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Overview
This chapter is designed to highlight unique or highpriority product issues that you should be aware of before servicing the PowerBook 3400 and PowerBook G3.
This chapter alerts you to important issues and provides links to other areas in the manual where more complete information can be found. This chapter is not intended to replace other parts of this manual; it merely provides a pointer to pertinent information in those chapters.
The date the Hot Issue was published is indicated in parentheses after the title.
Hot Issues |
PowerBook 3400: Modem Driver Update - 2 |
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PowerBook 3400: Modem Driver Update
Issue: Customers may report one of the following problems with their PowerBook 3400 modem:
1The modem will not reset following a disconnect. I sometimes have to wait 10 to 30 minutes before I can reconnect to my service provider. Does this happen because the modem is too hot?
2When uploading a file using z-modem protocol I often get multiple errors and my computer freezes or I get a system error.
3When I am downloading large files (2-2.5 MB) over the modem I often get intermittent disconnects.
Hot Issues |
PowerBook 3400: Modem Driver Update - 3 |
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Solution: These problems are not heat-related. To address |
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these situations, Apple has released a modem driver update. |
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Since many users believed these issues were heat-related, |
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they have had many dealers replace these modems. This |
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driver should resolve the issues and prevent needless |
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hardware replacement. |
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The Modem Driver update is posted at the Apple Software |
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Updates site. Apple Software Updates can be found on the |
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Service Source Companion 1 CD, and online as follows: |
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America Online, CompuServe, ftp.info.apple.com, and |
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ftp.support.apple.com, www.info.apple.com, and |
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www.support.apple.com. The path for the update is: |
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Apple Software Updates |
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US |
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Macintosh |
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Unsupported |
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Hot Issues |
PowerBook 3400: Modem Driver Update - 4 |
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PB 3400 Modem Driver Update.img |
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PB 3400 Modem Driver Update Info |
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The software is in the form of a disk image and requires Disk |
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Copy 6.1 (or later) or Disk Image Mounter (or later). |
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These can be downloaded from the Utilities folder under |
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Macintosh in the path listed above. The Info article provides |
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installation instructions. |
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Unsupported software is provided for customers to download |
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and use, but it is at your own risk. Apple does not provide |
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technical support for unsupported software. |
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This revision will be supported when it is rolled into the |
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next official software update. |
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Hot Issues |
PowerBook 3400: Display Cable Gasket Installation (8/97 and |
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PowerBook 3400: Display Cable Gasket Installation (8/97 and 10/97)
Issue: The display cables on some PowerBook 3400 computers have been working loose from their logic board connections. The customer-reported symptoms related to this issue include no display image or backlight while the computer is running.
Solution: The solution in the 8/97 Hot Issue was to install a foam gasket to the underside of the brightness and speaker grill to keep the cable connector in place. In fact, the foam gasket is not available as a service part and cannot be ordered separately.
If customers report symptoms related to a loose PowerBook 3400 display cable—intermittent or no display image/ backlight—service providers should replace the brightness
Hot Issues |
PowerBook 3400: Battery Gasket Installation (8/97) - 6 |
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and speaker grill, part number 922-2488. All service |
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grills come with the foam gasket installed. |
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PowerBook 3400: Battery Gasket Installation (8/97)
Issue: A small number of PowerBook 3400 computers running on battery power have unexpectedly shut down when jostled or when pressure was applied to the battery area. The problem is due to intermittent battery contact.
Solution: If a PowerBook 3400 exhibits the above problem, Apple recommends adding a foam gasket to the inside of the battery bay to improve battery contact. The gasket is available free of charge in a user-installable kit. To order the kit, customers may call 1-888-273-3594. Alternatively, service providers may install the gasket for
Hot Issues |
PowerBook 3400: Battery Gasket Installation (8/97) - 7 |
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customers and can order the kit as service part number |
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076-0706. The installation is a warranty repair. |
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For instructions on installing the Battery Gasket, see |
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“Battery Gasket Installation” in the Additional Procedures |
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chapter of this manual. |
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K Service Source
Basics
PowerBook 3400c/PowerBook G3
Basics |
Product Overview - 1 |
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Product Overview |
® |
PowerBook 3400c |
The PowerBook 3400c computer is an all-in-one notebook with several features that greatly increase its performance. Its 603e microprocessor runs at a clock frequency of 180, 200 or 240 MHz. In addition to the 256K L2 cache, the PowerBook 3400c comes with 16 MB of RAM and is upgradeable to 144 MB.
Basics |
Product Overview - 2 |
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The system includes a 1, 2, or 3 GB hard drive, optional CD- |
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ROM drive, and standard 1.44 MB floppy drive. And, with its |
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12.1" display, the screen is larger than previous |
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PowerBook displays. |
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PowerBook G3
The PowerBook G3 is based on the PowerBook 3400c, but due to its 250-MHz PowerPC G3 processor, L2 backside cache, and improved bus speed, the PowerBook G3 is approximately twice as fast as the 240-MHz PowerBook 3400c. The PowerBook G3 also includes more RAM on board, a higher powered battery, and a larger hard drive than the PowerBook 3400c. In addition, the PowerBook G3 is shipping with MacOS 8, which is optimized to run with the G3 processor. The combination of these features results in PowerBook G3 break-through performance.
Basics |
System Configurations - 3 |
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System Configurations
The PowerBook 3400c and G3 come in these configurations:
PowerBook 3400c/180 (February ‘97)
• Processor: 180-MHz PowerPC 603e
• RAM: 16 MB
• Drives: 1 GB hard drive; 1.44 floppy drive; optional 6x CD-ROM drive
• Display: 12.1-inch SVGA
PowerBook 3400c/200 (February ‘97)
• Processor: 200-MHz PowerPC 603e
• RAM: 16 MB
• Drives: 2 GB hard drive; 1.44 floppy drive; 6x CD-ROM drive
• Display: 12.1-inch SVGA
• Modem: EtherNet/modem card
Basics |
System Configurations - 4 |
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PowerBook 3400c/240 (March ‘97) |
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• Processor: 240-MHz PowerPC 603e |
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• RAM: 16 MB |
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• Drives: 3 GB hard drive; 1.44 floppy drive; 12x CD- |
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ROM drive |
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• Display: 12.1-inch SVGA |
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• Modem: EtherNet/modem card |
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PowerBook G3 (November ‘97) |
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• Processor: 250-MHz PowerPC G3 |
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• Cache: L2 backside cache |
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• RAM: 32 MB |
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• Drives: 5 GB hard drive; 1.44 floppy drive; 20x CD- |
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ROM drive |
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• Display: 12.1-inch SVGA |
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• Modem: EtherNet/modem card |
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Basics |
Repair Strategy - 5 |
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Repair Strategy
Service the PowerBook 3400c and PowerBook G3 through module exchange and parts replacement. Customers can request on-site service from an Apple Authorized Service Provider Plus (AASP+) Apple Assurance (US only), or request a courier through the Apple Canada Technical Answerline (Canada only). They can also choose carry-in service from an AASP.
Ordering
Apple Service Providers planning to support the computer systems covered in this manual may purchase Service modules and parts to develop servicing capability. To order parts, use the AppleOrder (US only) or ARIS (Canada only) system and refer to “Service Price Pages.”
Basics |
Repair Strategy - 6 |
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Large businesses, universities, and K-12 accounts must |
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provide a purchase order on all transactions, including |
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orders placed through the AppleOrder (US only) or ARIS |
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(Canada only) system. |
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USA Ordering
US Service Providers not enrolled in AppleOrder may fax their orders to Service Provider Support (512-908- 8125) or mail them to
Apple Computer, Inc. Service Provider Support MS 212-SPS
Austin, TX 78714-9125
For US inquiries, please call Service Provider Support at 800-919-2775 and select option #1.
Basics |
Repair Strategy - 7 |
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Canadian Ordering
Canadian Service Providers not enrolled in ARIS may fax their orders to Service Provider Support in Canada (1-800-903-5284). For Canadian inquiries, please call Service Provider Support at 905-513-5782 and select option #3.
Basics |
Warranty/AppleCare/ARIS - 8 |
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Warranty/AppleCare/ARIS
US Only
The PowerBook 3400c and PowerBook G3 are covered under the Apple One-Year Limited Warranty. The AppleCare Service Plan is also available for these products. Service Providers are reimbursed for warranty and AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.”
Canada Only
The PowerBook 3400c and PowerBook G3 are covered under first-year AppleCare. The Extended AppleCare Service Plan is also available for these products. Service Providers are reimbursed for first-year warranty and Extended AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.”
Basics
Volume Control
Sleep Indicator
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Microphone
Stereo Speakers
Brightness Control
Floppy Drive
Expansion Bay Drive Light
Security Slot
Battery
View of Front and Right Side - 9
View of Front and Right Side
The front of the computer includes the following: stereo speakers, volume control, brightness control, sleep indicator, and microphone.
The right side includes the battery, security slot, expansion bay drive light, and floppy drive.
Basics |
View of Rear and Left Side - 10 |
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Stereo Speaker |
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Sound |
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Output |
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Port |
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Sound |
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Input |
Infrared |
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Two PCMCIA |
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Window |
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Expansion |
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card slots |
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Port |
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PC Card |
Reset Button |
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Eject Buttons |
Printer/External |
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ADB Port |
Modem Port |
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SCSI Port (HDI-30) |
Power |
Elevation |
Video Port |
Adapter |
Feet |
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Port |
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View of Rear and Left Side
The rear panel includes the infrared window, reset button, and these ports: expansion, printer/external modem, SCSI, video, and power adapter.
The left side includes a stereo speaker, two PC card (PCMCIA) slots, PC card eject buttons, and these ports: sound input, sound output, and ADB.
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Basics |
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Logic Board - 11 |
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(Front of 3400) |
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Logic Board |
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Fan |
Hard Drive Connector |
The logic board includes |
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603e Microprocessor |
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Connector |
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onboard RAM, the PCMCIA |
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Power |
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16MB |
mechanism, and numerous |
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Supply |
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connectors. |
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Connector |
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Onboard |
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RAM |
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Trackpad |
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RAM Card |
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Connector |
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Connector |
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LED |
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Connector |
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PCMCIA |
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Ethernet/ |
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Mechanism |
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Modem Board |
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PCMCIA |
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Connector |
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Connector |
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CD-ROM or |
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Brightness & |
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Floppy Drive |
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Speaker |
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Connector |
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Connector |
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Infrared |
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Keyboard |
Display |
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Connector |
Connectors |
Connector |
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Basics Signals on the Video Connector - 12
Signals on the Video Connector
Pin |
Signal Name |
Description |
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1 |
RED |
Red video signal |
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2 |
GREEN |
Green video signal |
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3 |
BLUE |
Blue video signal |
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4 |
MONID(0) |
Monitor ID signal 0 |
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5 |
GND |
DDC return |
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6, 7, 8 |
AGND_VID |
Analog video ground |
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9 |
+5V_IO 5 V |
Power for I/O device |
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10 |
GND HSYNC & VSYNC |
Ground |
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11 |
VGA_ID |
VGA ID signal |
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12 |
MONID(2) |
Monitor ID signal 2 |
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13 |
HSYNC |
Horizontal |
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synchronization signal |
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14 |
VSYNC |
Vertical synchronization |
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signal |
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15 |
MONID(1) |
Monitor ID signal 1 |
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Basics |
Battery Information - 13 |
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Battery Information
Warning: For the main battery, use only the lithium-ion (LiIon)battery supplied with the computer. Batteries designed for other portable computers may look similar, but they may not work with your computer and may damage it.
The LiIon and nickel-metal-hydride (NiMH) batteries look similar. To distinguish them,
• Read the label on the battery, which will identify the battery as either “LiIon” or “NiMH.”
• Look for battery indicator lights; if the battery has them, it’s a LiIon battery.
Basics |
Battery Information - 14 |
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Main Battery
For their main batteries, the PowerBook 3400c and G3 use lithium ion (LiIon) batteries. Each battery provides power for up to four hours of work time.
Note : Although these batteries fit into a PowerBook 190/5300, it will not recognize or charge them.
Note: To use the PowerBook G3 battery in a PowerBook 3400c, you may need to install a software update.
Basics |
Battery Information - 15 |
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Optional Battery
The PowerBook 3400c and G3 computers can also use a nickel-metal-hydride (NiMH) battery. This battery provides somewhat less work time; the precise amount of work time depends on the model you have and the battery conservation features you use.
Battery Handling Guidelines
The following are guidelines for properly handling the PowerBook 3400c and G3 batteries:
Warning: LiIon batteries contain hazardous chemicals and should not be thrown out with household or office trash. Take dead batteries to an Apple authorized service provider for recycling or proper disposal. Review battery handling and disposal instructions in Safety Information in Bulletins/
Basics |
Battery Information - 16 |
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Safety. |
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• Handle the battery carefully. Do not drop, puncture, |
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disassemble, mutilate, or incinerate it. |
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• Do not leave a battery in the computer for longer than a |
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week without plugging in the power adapter. |
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• Always put the battery cap on the battery when the |
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battery is out of the PowerBook. The battery contacts |
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should not be exposed when the battery is out of the |
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computer. |
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• Do not leave the battery in hot locations (such as the |
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trunk of a car). |
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• Do not leave a battery in storage for longer than six |
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months without recharging it. |
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• Never get batteries wet. |
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• Do not short-circuit the battery terminals. Doing so may |
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cause an explosion or a fire. |
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• Recharge batteries only as described in the user’s manual |
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and only in ventilated areas. |
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Basics |
PC Card Handling - 17 |
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PC Card Handling
Two PC Card slots (also known as PCMCIA slots) are featured in the PowerBook 3400c and G3 computers.
The two slots accept a variety of third-party PC Cards with 68-pin connectors.
There are three types of PC Cards: Type I (3.3 mm), Type II (5 mm), and Type III (10.5 mm). Type I and Type II cards fit in either the upper or lower slot of the PC
Basics |
PC Card Handling - 18 |
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Card unit. Type III cards can only be placed in the lower slot. |
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When a Type III card is in the lower slot, the upper slot |
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cannot be used. |
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The following are guidelines for properly handling PC Cards: |
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• Use only cards that are compatible with the PC Card unit. |
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Refer to the compatibility information that came with the |
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card. If you cannot find the compatibility information, |
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call the card vendor. |
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• Do not insert anything other than a PC Card into the card |
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slots. |
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• The computer must be on or off in order to eject a PC |
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Card. When the computer is in sleep mode, a PC Card |
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cannot be ejected. |
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• Before you eject a card, make sure nothing is blocking |
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the card’s slot. |
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Basics |
PC Card Handling - 19 |
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• If you want to use the card again immediately, pull it out |
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about an inch more and then push it back in. If you don’t |
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follow this procedure and try to push the card back in to |
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use it again, the card will not engage properly. |
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• Do not pull on a PC Card before it has been ejected out of |
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the slot. Forcing a PC Card out of the slot may damage the |
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computer or the card. |
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K Service Source
Specifications
PowerBook 3400c /PowerBook G3
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